Friendly and efficient staff every time!
David Ellis- Alabama AL
- Enterprise
- 36330
Customer Reviews for U-Haul Moving & Storage at Henderson Park
Services at this Location:
Contact Us
101 N Industrial Park RdEnterprise, AL 36330
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
All Team Members within your Enterprise Location have been the very best. Christen and the Gentleman that work much of the time have always been super to get our needs met. Don Hall
Don Hall- Rating:
- 5.0
Nothing i had a good experience with the location and personnel
John Harper- Rating:
- 5.0
Customer did not leave a comment.
Linda Finn | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Christopher Richards- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW DURHAM- Rating:
- 5.0
Customer did not leave a comment.
Robyn Grantham- Rating:
- 5.0
No improvements needed. This is a very professional and clean location.
Robyn Dove- Rating:
- 5.0
They went above and beyond to help me. I would suggest then to anyone.
Tammy LoBue- Rating:
- 5.0
Christen was very helpful and very sweet.
Robyn Grantham- Rating:
- 5.0
Friendly and knowledgeable staff. Very helpful and courteous.
CHRISTOPHER GUTHRIE- Rating:
- 3.0
Customer did not leave a comment.
Jasmine Magwood | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
gary moist- Rating:
- 5.0
The young lady working in the facility was top notch. Well organized, friendly and very attentive. The whole experience was great. Thank you
Jason Reed- Rating:
- 5.0
Customer did not leave a comment.
KENNETH THOMAS- Rating:
- 5.0
Customer did not leave a comment.
KENNETH THOMAS- Rating:
- 5.0
Very friendly and helpful staff both at pickup and return.
David Reyes- Rating:
- 4.0
Customer did not leave a comment.
Jesus Moore- Rating:
- 5.0
Customer did not leave a comment.
Dylan Holland- Rating:
- 5.0
Customer did not leave a comment.
Heather Treadaway- Rating:
- 4.0
Customer did not leave a comment.
Eric Johnston- Rating:
- 5.0
Farther drive to the location but worth it. I went to southern truck outfitters and I will never use them or recommend them to anyone
Andrew Barnes- Rating:
- 5.0
Customer did not leave a comment.
Jacob Gibbs- Rating:
- 5.0
Nothing
Daniel Robinson- Rating:
- 5.0
Nice people
Robert melvin- Rating:
- 5.0
Customer did not leave a comment.
James Vaughan- Rating:
- 5.0
Customer did not leave a comment.
Tito Monahan- Rating:
- 5.0
Customer did not leave a comment.
Tito Monahan- Rating:
- 5.0
Customer did not leave a comment.
Joshua Matheson- Rating:
- 5.0
None. I've used them many times and they have always been excellent.
Ralph Martz- Rating:
- 5.0
Customer did not leave a comment.
Willis Miller- Rating:
- 4.0
Customer did not leave a comment.
PAUL SMITH- Rating:
- 3.0
Free coffee.
JOHN FIUMEFREDDO- Rating:
- 5.0
Customer did not leave a comment.
Hasana hampton- Rating:
- 5.0
Service was great.
DONALD MCLEOD- Rating:
- 5.0
Clean, friendly and efficient
Anthony Emerson- Rating:
- 5.0
Customer did not leave a comment.
David Bennett- Rating:
- 3.0
Provide a specific parking location for after hours return.
Kim Rasner- Rating:
- 2.0
Customer did not leave a comment.
Taylor Cadenhead- Rating:
- 5.0
Great experience employees go above and beyond to make sure that you are satisfied with your rental. Equipment is always clean and well maintained. Return customer and always recommend the U-Haul Moving & Storage at Henderson Park 101 N Industrial Park Rd Enterprise AL 36330 location.
Steven Johnson- Rating:
- 5.0
Customer did not leave a comment.
Michael Grubb- Rating:
- 5.0
Customer did not leave a comment.
Christina Nelson- Rating:
- 5.0
Customer did not leave a comment.
Anthony Odom- Rating:
- 5.0
Customer did not leave a comment.
Robert Tulowitzky- Rating:
- 5.0
Customer did not leave a comment.
Randall Simpson- Rating:
- 3.0
Had to drive a total of 2 hours to go pick up a trailer that was scheduled for 3 weeks. Trailer worked great but it is a little ridiculous to have to that far out of the way
Matthew Henley- Rating:
- 5.0
None thank you for all your help
tomeka wimbush- Rating:
- 5.0
Customer did not leave a comment.
Robert Tulowitzky- Rating:
- 5.0
Customer did not leave a comment.
Michael DeSchepper- Rating:
- 5.0
Great experience and very professional!
David Kintz- Rating:
- 5.0
Customer did not leave a comment.
Heather Lincoln- Rating:
- 5.0
Customer did not leave a comment.
Heather Lincoln | First Impressions- Rating:
- 5.0
The gentleman was very friendly and extremely helpful.
Cheree Sanders- Rating:
- 5.0
Customer did not leave a comment.
Lorie Thompson- Rating:
- 5.0
Customer did not leave a comment.
George DIGGS- Rating:
- 5.0
The site manager is outstanding. He's easy to work with, ensures his equipment is well maintained, cleen and safe. I go out of my way to rent from this site.
MIKE MCCARTHY- Rating:
- 5.0
The customer service was excellent. I felt safe and taken care of. The facility was clean, and I felt confident leaving my items stored.
Natalie Springer-Barnes | First Impressions- Rating:
- 1.0
I could not find one single employee in the building to check my truck in. Ridiculous
Michele Berry- Rating:
- 1.0
The equipment that was "guaranteed" was broken when I arrived for pickup (it wasn't checked beforehand). The replacement was much harder to load/unload which put us way behind schedule and forced us to pay for an extra day of rental even though it wasn't our fault.
MATTHEW GREEN- Rating:
- 5.0
Customer did not leave a comment.
bonnie obear | Overall Experience- Rating:
- 5.0
This store is great !! They always go above and beyond for all their customers !! Christina does a great job leading the team as they all have a goal of excellence customer service !!
Tukker Watson- Rating:
- 3.0
The entire process took way too long! Then had to redo 3 times due to faulty equipment
Dustin Sievers- Rating:
- 5.0
Customer did not leave a comment.
Calvin Ponzio- Rating:
- 5.0
Nothing it was good
Robert Carter- Rating:
- 5.0
Customer did not leave a comment.
bridgett elder- Rating:
- 5.0
Very nice facility. Personnel were very friendly and helpful. A lot of inventory. Easy in and out. Thanks Christen Lindsey for great service.
Ramon Alonzo- Rating:
- 5.0
Everything was fantastic !! David Kemp always goes above and beyond for me !! Best store in enterprise !!
tukker watson- Rating:
- 5.0
Friendly staff
Bill Tompkins- Rating:
- 3.0
Our move was complex & multi-faceted and we recommend U-Haul U-Box for anyone considering them. The people we spoke to on the phone and in person were knowledgeable, professional, and helpful. U-Haul could cut back on the email and text communications as it was excessive, in our opinion, but at least they communicate.
don and bambi Tyree- Rating:
- 4.0
Customer did not leave a comment.
Clark Ray- Rating:
- 5.0
Great Customer service
Barry Causey- Rating:
- 5.0
Customer did not leave a comment.
Nancy Litch- Rating:
- 3.0
The front desk gave the movers the wrong box, they had to return to get the correct one. The movers were professional and friendly, would recommend them again.
Thomas Leitner- Rating:
- 5.0
Great customer service
Frank Ransdell- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL BARKER- Rating:
- 3.0
Why make a reservation a week in advace if they are not going to have the equipment there.
David Mcbride- Rating:
- 5.0
Customer did not leave a comment.
Katrenia Brundidge- Rating:
- 5.0
Customer did not leave a comment.
Linda Lewis- Rating:
- 5.0
Great experience and super customer service. No hassles, too easy.
David Keefer- Rating:
- 5.0
Great customer service. Thank you
Erik Ehlers- Rating:
- 1.0
Despite a confirmation email AND a confirmation phone call about two hours before we picked it up, the location did not have our reservation and they did not have a truck.
LARRY BROWN- Rating:
- 5.0
Customer did not leave a comment.
Caden Pirkle- Rating:
- 5.0
Customer did not leave a comment.
Michelley Carter- Rating:
- 5.0
Customer did not leave a comment.
Julia Bayne- Rating:
- 3.0
It’s not the fault of the store employees but the check in and check out link is less than impressive. The store employees apologized several times for the inadequacies of the Uhaul link. In addition, I did not like being pressured to use the link to check in or out. If you don’t use the link, the fine print says you’ll be charged $20 for in person check out.
Greg Vick- Rating:
- 3.0
The lady that helped me when I picked up my reservation was awesome. The lady that checked me in was not pleasant and Dave was no help at all.
tresea lewis- Rating:
- 5.0
Customer did not leave a comment.
Samuel Orellanes- Rating:
- 5.0
Always good and friendly service. The staff is great.
James Truitt- Rating:
- 5.0
Customer did not leave a comment.
Linda Lewis- Rating:
- 5.0
Can't think of anything. Good staff.
Robert Rodriguez- Rating:
- 1.0
Associate was very prompt in checking truck and car hauler in. The issue was when calling road assistance when truck stuck in driveway. Uhaul quoted price before ever calling wrecker service. Road side assistance or both insurances I took out did not cover a hitch getting stuck and needing to be pulled out took less than 10 min. Also once we went to Uhaul to return truck they tried to charge $450.00 instead of the $415 they originally quoted before calling wrecker service. Unfortunately bad customer service and experience. I would def not recommend. When you have worked in customer service in many different positions for well over 20 years this is not how you treat your customers.
Shari Conley- Rating:
- 5.0
Everything from check in to return was exceptional! I’ll be back!
David Ellis- Rating:
- 5.0
Customer did not leave a comment.
Edwin Madrid martinez- Rating:
- 5.0
Did an awesome job!!!
sandy griffin- Rating:
- 5.0
Customer did not leave a comment.
Debra Johnson- Rating:
- 5.0
I couldn't have asked for better service/equipment.
Rex-Marcus McCall- Rating:
- 5.0
Customer did not leave a comment.
Alan Ward- Rating:
- 5.0
Customer did not leave a comment.
Ellis StPierre- Rating:
- 5.0
The overall drop-off experience was miserable. This location listed was different from the original location; it was only after I called and talked to five different people that I ended up at this location. I was not given an exact drop-off location when initially renting the trailer. Instead, I was instructed to call a number to schedule a drop-off location upon arriving at my destination. The initial drop point I was given was 409 E Walnut St. Troy, AL. After driving to that location to drop off after hours, it was discovered by my wife and me that it was not a UHAUL drop-off point. It was a worn-down storage facility with no security and no UHAUL equipment present. After calling back and explaining this to the individual at UHAUL on the phone, they told me to drop it there anyway. I told them I was uncomfortable leaving it there since it had no UHAUL resemblance. I was told there was nothing more they could do. My wife and I investigated and found the actual UHAUL location 1.5 miles away with the same name as the storage facility on US 231 in Troy, AL. This had every piece of UHAUL equipment in their lot. However, after calling a third time, I was told this place was "red," and I couldn't drop it there. If I did, there would be a $500-$1000 charge for the wrong location. The lady gave me an alternate place almost 45-60min away to drop it off. Again, telling me there is nothing more they can do. I finally conceded and accepted another location in Enterprise, AL I had to visit the following day. Horrible process, especially when I am short on time from the military to drop my daughter off at college. My wife and I made five calls that night, totaling 2 hours on the phone, speaking with the most incompetent people imaginable. Thanks
Scott Mark- Rating:
- 5.0
Customer did not leave a comment.
Nancy Humphries- Rating:
- 5.0
We had a new lady helping us and she did great. We had to change over the rental reservation to a different name because my husband had to go out of town unexpectedly. She made sure we were all set and had everything we needed and never got flustered. Great location, plenty of trucks and easy in and out.
Charles Steddum- Rating:
- 1.0
I’m having an issue with this fuel charge. My guaranteed reservation was canceled twice and I never said anything or even asked about the $50 that was supposed to be given for the reservation. I had to change my plans TWICE because the GUARANTEED reservation was canceled and had to rent a trailer on the original day of my reservation to be able to at least move some of my stuff. So with the 2 canceled reservations on U-Hauls part that should equal $100 someone can take the “$60” out of that and refund me the remaining $40.
Joshua Elliott- Rating:
- 5.0
Customer did not leave a comment.
David Mason- Rating:
- 5.0
Customer did not leave a comment.
mayule kelly- Rating:
- 5.0
Customer did not leave a comment.
jeffrey darway- Rating:
- 5.0
Wonderful location!!!! I wish I remembered the staff members name that helped us. His daughter was the one that gave us the knowledgeable briefing about the U-Haul services at the fair. The staff member also does wonderful artwork where he buys used things & makes new varieties of useful unique things. See him to get his Tiktok info.
EVELYN JOHNSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Daneara Johnson | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
LInda Finn | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Rechelle Caldwell | Online Move In- Rating:
- 5.0
I came in he had every thing ready for me to put my stuff in storage. I had to cancel the storage but he took care of that easilt
ALEX M FLEMING | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
AMY RODGERS | First Impressions- Rating:
- 5.0
Christen and Amy were super! Very helpful and responsive to our requests.
Steven Kilgore | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mike Walton | Overall ExperienceAdditional Services at this Location
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