Keep up the great customer service.
Bakeer RCustomer Reviews for U-Haul Moving & Storage at Hobby Airport Area
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To whom this may concern how did you get my email when my email is g a r h u b b a r d 1081@gmail.com clearly not Matthew I don't understand how my email you guys got would you please take my email
matthew aThe rep was really helpful and explained everything in a good way.
Darnell GAlways a pleasure working with this location, if its not right they will fix it. KUDDO'S to Store Manager Renee. Thank you
JACQUELINE MThe trailer was not able to be used.
Michael MI love you Cervice
Juan Ghad problem with one of the secure straps, however since i use you very often this was unusual . reported it to the attendant when returned.
WILLIE BStaff needs more training on commuinicaiton, customer relationship skills and understaning UHaul policies and website.
JOEL MTrailer we had reserved had fried wiring. Employees were very helpful to find another trailer for us at a different location.
Christine AYou may want to consider to improve your customer service, your employees lack customer service skills. They fail to explain all important details at the time of pick up. I am highly dissatisfied with U Haul and Probably will not rent from you again and will not recommend .
ELIDETH RNot much more !! Maybe, provide a free cup of weekend coffee for the early birds
Graylon JNo light inside my unit and there should be larger units
DIANE R | Overall ExperienceAlready do a great job
VANESSA DThey need a larger parking area, but I will say that they are very on hand to assist a smooth transition to drop off vehicles/ trailers.
Ingrid TThe employees are amazing, thank you for being so helpful!
Guadalupe RGreat experience, the lady that helped me was very patient and efficient.
Janeicia EThey sent me to 3 different uhual locations cause the original reservation could not be honored. Took close to 2 hours extra for this headache. Very unsatisfied with the rental experience. Final location was very good and helpful
Kevin BThey were so friendly and helped with every single question I had. I highly recommend this U-Haul place and I would definitely go back to this location. Keep doing a great job with customer service.
JESSICA cThe truck had horrible alignment issues. The door seals would let air in while driving causing my ears to pop. The inside was filthy and smelled horrible. I returned it early from feeling sick from driving it
Michael MIt would have been nice to have a way to do after hours drop for trailers.
Robert MExcellent customer service!
Javier LOMG I could not ask for better service the employees were great .Renee B was just the best alone with Don and the other young lady I'm sorry I didn't get her name but thanks again for the excellent service.
ARCHIE SAbsolutely! Here's a glowing review: --- "Renting from U-Haul was an exceptional experience! The customer service was top-notch, providing all the information I needed and making the rental process smooth. The vehicle was in excellent condition, clean, and reliable for my move. The affordability and variety of options made it easy to find the perfect solution for my needs. I highly recommend U-Haul for anyone looking for a hassle-free and reliable moving experience!"
JOE ZCustomer service was excellent. Highly recommended..!
Javier LMoving truck failed to start, and had to be jump started multiple times.
Manuel MThe staff at (8550)was cordial and very professional....to keep it💯 they made the customers feel right at home. It don't get any better than that.
claude dMrs. Renee' the manager was very amazing and helpful!
Kevin bThe uhaul staff was prompt, courteous and very helpful. Would recommend uhaul to all for assistance in the needs. Note: you can use my name on website/reviews Marbe Gonzales
Marbelia DNo comment
Cheryl RNothing to complain about.
Max MEverything was great
LATUNYA JGood
luis rStaff was very friendly and location was very clean.
MANUEL CRent equipment that’s not broken
Russell SGood
luis rThey didn’t hook the trailer up right went down the street and trailer came off the ball smh
RONALD JKeep up the great work.
Hugh MVery efficient, friendly, helpful. Easy process of receiving and returning. They allowed me to change from 6 hours to 24 hours, but able to return it in 9 hours. The van had only 9000 miles on it and felt brand new! I will be back.
Sharon LTHANK YOU FOR THE BIG HELP. KEEP IT UP
L.T. B | First ImpressionsHave better employees with good customer service. Alex was non attenditive. He was to engaged on his phone. He did not acknowledge me when I walked in the store. When I walk up to him while he was slouched in his seat on the phone he still didn't acknowledge me until I had to say hello.
Virginia RGood
luis rGreat service clean truck and facility will be giving my business here more often thank you Alex!
Maximiano MAok, the gentleman was very helpful and if I need it again I'll call you guys thanks much.
David JCounter attendant tone was very unwelcoming and rude.
Carlton WThe vehicle I was given was parked behind the building being used to block the back driveway, when I found where it was parked, I found a woman in the back sleeping and later noticed a tarp, some rags and a strong smell of urine in the cargo space, since I was in a hurry I did not have time to request a replace right away but I did call and report this because I had to hose out the cargo area before we could load anything, seems like no one was concerned about this.
Guadalupe GGood
luis rI am very pleased with the service I receive from the staff and would definitely recommend this location.
Margaret KI was overcharged an extra day of rent when I dropped the vehicle off on time !
Robert W100% awesome service! Gentlemen at the counter knows his job, in and out fast, reliable service! No improvements needed! Great job guys! This is my 1st choice location every time!
PABLO AMy first time experience and I loved it thank you
Elvira R | Overall ExperienceThe guy at the counter is A1. Knowledgeable. Kind. Real.
Brittnie AIt was very simple process no problems in and out with the truck within 20 minutes
Gordon PMake sure the Uhaul computer system stay updated and ready for daily operations .
Robert HWell posted hours for being open are 7 am to 7 pm. In returning the equipment i rented from you was going to be close to 7pm. So l called the location i rented from to let them know i was going to be about ten minutes before they closed. They told me they stop receving at 20 minutes before closing.all tbough i made it in time. It does not make sense to me that you say your open till 7 pm. But sto receiving 20 minutes before.
miguel gI like to service
Thomas T | First ImpressionsAwesome
Elvira R | First ImpressionsGot hit for a whole month of late charges my first month missed payment due to my PTSD whelp there went my rent so really need a storage now so moving to public storage
robert c | Overall ExperienceThe staff were always accommodating. I had a few hiccups, and the staff always kindly helped me.
Keta C | Overall ExperienceLittle help from staff, lazy and dont want to work, and horrible customer service.
Eric Q | Overall ExperienceGreat customer service
Andre H | Overall ExperienceThank you
Ezekel J | Overall ExperienceThe general manager and his staff were extremely helpful and made the transition process smoothly while bringing closure to my deceased Mother’s personal effects. I appreciate you all for everything you have did to assist me and my immediate family. The Barbers
Darryl W | Overall ExperienceThanks for everything
Helen T | Overall ExperienceGreat people, they help me keep my furniture and move to a new place.
penny k | Overall ExperienceGood people at the front desk
Lionel D | First ImpressionsI would definitely recommend installing elevators
LAKYIA S | First ImpressionsVery helpful
Linda R | First ImpressionsWe started our rent in 2016 and never had an issue (except when I lost my key) But that doesn't count!!! It was a good experience and the staff was always helpful when I needed them.
MARK S | Overall ExperienceIt took a very long time to get the uhaul & storage it was very short staffed and other customers were in patience, it was not a pleasant experience but the guy that helped us out was very friendly but seem very inexperienced
Terri O | First ImpressionsWeekends are busy, but other than that, I would do business with them again.
Fernando C | Overall ExperienceI just love everybody that works down there at the Monroe location especially the manager Imer Y’all were great and I will anybody that needs storage I will let them know to go there
Pamela K | Overall ExperienceThe employee was fantastic. Very polite, professional, informative, and helpful. He helped me find the right boxes and lock for my unit. He walked me out and showed me the unit. He also gave me the access card and walked me to all the stations showing me how to use it. The inside of the store was very clean and he ran a tight ship. The only negative, and I had is that there was a leak in the hallway of the storage unit with a mop bucket below it to catch. With the employer saw the leak, he said that he was not informed, and that he would call management right away to get it fixed.
ERIC L | First ImpressionsThank you
johnny s | Overall ExperienceI stored my things for 5 years I didn’t appreciate the continuous increase in rent. I did not appreciate the calls for non payment, especially, calling others to inform them of my non payment. My pay date was different every month that caused some late payments. I moved out on May 31, 2020. See how the information is incorrect for my move-out date.
LINDA N | Overall ExperienceThe staff was always friendly, never had any major problems.
JUANITA C | Overall ExperienceGood service and quickly move with paperwork
Olivia G | First Impressionshad a little bit of a problem with keeping up my account but the staff were VERY accommodating and friendly. Thanks...!
Donna A | Overall ExperienceI didn’t even get to Move my stuff in.
Larissa M | First ImpressionsThanks for the service
martin r | Overall ExperienceGreat Service
Christian S | Overall ExperienceThe entire staff is very professional.
MATTHEW J | Overall ExperienceThank you
Eva C | Overall ExperienceThe person was not very helpful at the desk and was also unfriendly.
meena s | First ImpressionsWithout exaggeration, this was the most aggravating customer experience of my entire life. I really hope someone from the corporate office contacts me regarding what transpired. 571-213-7571
noah y | First ImpressionsThis was supposed to have been rescheduled to December 22-23rd
Rebecca B | ReservationAll facets of this move in rying conditions were excellent including the price and subcontractors. Management at the storage faciliyty was friendly & made sure we were accomadated. Thank-you!
Bob T | Overall ExperienceChristian was the best! will be using yall next time
christian r | Overall ExperienceNa
chris c | Overall ExperienceThe staff was efficient but severely overworked for the numbers of customers at the first of the month!!!
Stephanie C | Overall Experiencegood service
Nicole O | Overall ExperienceI scheduled delivery after the Ubox arrived. The staff was very helpful and the delivery was very smooth. I am very pleased with the service.
Xiaowei Z | Overall ExperienceVery helpful staffs. Need to schedule ahead of time to get your business done.
RICHARD D | Overall Experience