Customer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd

Rating:

5.0

The combination of storage and truck rental is great, saves time and hassle. Truck was clean and well appointed. Only issues was the lift door was not running smoothly.

Rating:

4.0

Entry into facility was tricky. Difficult turn into drive folled by long skinny drive and two blind corners.

Rating:

5.0

My name is Aunisa Grant. I took over the payment for the storage unit because it contained my niece Jasmine college items. Unfortunately, Jenni no longer wanted to deal with the storage, so as a concerned aunt, I ensured my niece could retrieve her belongings to start school on August 26, 2024. The young man who assisted us was very professional, and I greatly appreciate his understanding and willingness to help me get my niece’s items out of storage. I am a totally satisfied customer with the outcome. Thank you for your assistance and support. Aunisa Grant

Rating:

5.0

Great customer service!

Rating:

1.0

My u-haul broke down on the highway.

Rating:

5.0

Great service

Rating:

3.0

I had a mobile pickup reserved at 8AM on Sunday. However, when I reached...it showed that no equipment was reserved for me. I had to wait for 1 hour in the Texas heat for the manager and then take. You guys tell in the website that if it is reserved and if you dont get the equipment back youll give $50 back...what about that?

Rating:

5.0

Only downside was there were no moving pads available for our move. We made do with what we had. Truck was clean, well-maintained, and worked well. The staff at the location were friendly, helpful, and thoroughly explained everything we needed to know about our rental and after hour return process.

Rating:

5.0

Great staff, super friendly! And clean vehicles.

Rating:

4.0

Include instructions on where to pick up, the entrance was confusing and not very clear. It looked like it was only for those that were using the storage units

Rating:

1.0

Customer service was horrid. I reserved a storage unit weeks earlier, to show up day of and find out they did not have one. Will never come back.

Rating:

5.0

The person we worked with was efficient and positive. It was a great experience.

Rating:

5.0

A better sign for customer parking

Rating:

5.0

Super easy and good experience. Will use again.

Rating:

5.0

Good customer service and good equipment.

Rating:

1.0

Worst first time experience ever. Definitely wouldn’t recommend U-Haul to anyone. I feel like I got scammed.

Rating:

5.0

2nd time with these guys, they seem pretty shiny

Rating:

3.0

This location may not provide 24/7 service for picking up a truck. It would have been nice to not be able to reserve a time for pickup after hours. Also the app would not accept the pictures that I thought I uploaded, yet had no issues taking my payment.

Rating:

5.0

When the key is turned to start the truck it was very stiff. The truck had a out 150,000 miles on it, but I did you park or did you want I parked right there t should have been easier to turn the ignition key.

Rating:

5.0

Thank you!

Rating:

4.0

Add more drop off parking spots. Deter homeless folks around the storage access area with an occasional security guard otherwise they really try to annoy you as you are trying to park the truck in limited space in dark trying to check out and you are dead tired after a long day moving.

Rating:

5.0

First time I have ever received good service from a Uhaul location. Unfortunately it is the largest company in the market and not many other options. If this location was closer I would use it again

Rating:

5.0

The people working n the shop were very professional and very polite.

Rating:

5.0

Thank you for your kind and considerate service.

Rating:

5.0

Stuff

Rating:

5.0

The service person was quick and efficient. Very helpful!

Rating:

3.0

Good service

Rating:

5.0

The young man at the desk was friendly and went above and beyond to help. Thank you!

Rating:

1.0

The red haired woman couldn’t haven ruder

Rating:

5.0

Eric provided wonderful customer service and was very courteous. I highly recommend this place.

Rating:

3.0

my after hours drop off was a pain in the ass - having an app to install and configure and then could not find my reservation SUCKED. We finally just did it on the web site but wasted 30 - 40 minutes doing so - after along day this was not fun. Under that QR code you could also say - or go to the website - it was too much easier.

Rating:

3.0

Have an associate at the front desk or nearby it. It took ~10 minutes for someone to show up when I was picking up and dropping off a rental. Still, very friendly and helpful service.

Rating:

3.0

Could not return to the location where I rented truck, they only gave me 30 miles for local rental, then asked me to return several miles away and charged me 2 miles over 30. Four days rental for only 30 miles , not happy with hassles when I returned it😕

Rating:

5.0

I say the equipment was well-maintained and overall it was, but there was an issue with the latch on the back of the truck, which I mentioned, and the staff person said their maintenance person had been told about the issue but wouldn’t fix it. So their maintenance person gets a thumbs down! Otherwise, very nice staff and easy process to rent a truck.

Rating:

5.0

All the employees at the site were very helpful and courteous. I will always go back to them for my rental needs if they have the equipment that I need.

Rating:

1.0

make the process more clear, have the workers be aware of how to do their job correctly.

Rating:

4.0

Everyone was very nice and got me set up with my rental quickly. All went well

Rating:

5.0

Cy was very helpful throughout the process and with problems that came about.

Rating:

5.0

The door on the truck doesn’t close well. Even when being pretty forceful, it only FULLY closed 2 times. It latches, but not fully.

Rating:

5.0

I always had a great experience dealing with the staff at this U-Haul location , they were all way, helpful, friendly, and professional. I would recommend anyone to deal with this location.

Rating:

5.0

All the employees I dealt with were super nice and accommodating. Highly recommend!

Rating:

5.0

Amazing customer service and speedy service. Really a pleasant interaction.

Rating:

4.0

The App did not work. When checking in it kicked me out. When I tried to note damage on the vehicle and update a picture it would not allow me to do that either. Staff were great

Rating:

5.0

These employees were friendly and professional. They did an excellent job. Your Lamar location was horrid in comparison. It was an awful experience.

Rating:

3.0

None of the 12v chargers worked. Wiper blades were worn low.

Rating:

5.0

Wonderful service

Rating:

5.0

I needed my lick cut off. I was surprised Uhaul staff would not do it, but recommended an expensive lock smith. I went and brought a $5 hacksaw and took care of the job

Rating:

4.0

On 02/06/2014, Tuesday, I went to my storage unit to move out the last of my stuff. Upon driving through the security entrance, another car that was parked out front, pulled up behind me and tailgated his way into the facility. After packing some boxes into my auto, I went to the restroom and saw a homeless guy dressed very shabbily with a shopping cart full of his belongings inside the fence of the facility. I felt uncomfortable, because I thought that this was supposed to be a secure area, but he didn't bother me and pushed his cart along his way.

Rating:

4.0

The gentleman was extremely short tempered when giving directions or answering questions. Like I should have known which vehicle he wanted me to pull behind. Also I dropped the trailer off early and he was also short tempered when I was asking questions, like I was dumb or bothering him with questions. The two incidents were 5 hours apart so this was now related to any specific issues

Rating:

1.0

They cheated me out of money for the gas and fees they added on. I have pictures of the truck being returned with the proper gas and clean. Never never again. And I’m gonna close the 3 big storage units because of this. Horrible service and horrible escalation teams that never get back to you. Horrible company and location U-Haul does care at all how their locations are run as long as they see money. No matter how they always find a way to add and add more charges.

Rating:

2.0

1) My rental truck was not ready … 2) when they finally brought it out it had check engine light 3) I caught the attendant with odb2 scanner reader trying to turn off the lights so I would take the faulty truck 4) when she saw that I knew what she was doing she scrambled and decided to get me new truck Bad bad practice

Rating:

5.0

Kevin H was fast, very courteous and professional throughout! Flawless experience

Rating:

5.0

Lau in the front was very informative and helpful

Rating:

2.0

I've never been to this location so I had no clue how to enter into the gate. I wish there was some type of heads up of how the gate code would be given. I didn't know to start the check in process first in order to receive the gate code. Would have also liked the gate code to be texted/emailed to me so that I don't have to go searching for it to get back in and out of the gate after I was finished with the Uhaul. (which I still didn't find it. Someone else let me in) This was possibly the worst experience of using Uhaul.

Rating:

5.0

We’ve used this location to rent a uhaul twice and have been satisfied both times. The process is very easy and the manager is very friendly and helpful. Will be renting here in the future.

Rating:

1.0

When I rented the truck the fuel light was on and the back up camera did not work In addition, the tire pressure light was on and the Uhaul representative told me I would have to go to another store to have the tired filled because their air compressor was not good enough. After filling the truck up with gas I had to call roadside assistance to deal with the tire. The tire was not just low in air. It had a faulty valve stem which required replacing to make the truck road safe. This caused a several hout delay in packing the truck and getting on the road. I find it very irresponsible of Uhaul to rent trucks that are not properly maintained or road safe. Very disappointing experience.

Rating:

3.0

This location was very convenient for me and kept my stuff secure, however, every time I went into the office there was no one there. This happened 3 times over the course of 6 months I went into the office, having rented a truck or needing assistance and no one would be there, or came when I yelled or called the main phone line. They either need more staff members or need to put up a sign when they are not going to be behind the desk.

Rating:

5.0

Kevin is doing great!

Rating:

1.0

This location is very confusing and difficult to access. It took me a very long time to access my rental and wasted my time for about an hour. The worst part is the overcharges that they made next day. This is almost a regular issue with uhaul that they have strange tendency to keep overcharging people.

Rating:

5.0

Awesome!

Rating:

4.0

Lower price

Rating:

4.0

Make transaction receipt more accessible. Currently it is impossible to find the transaction receipt on uhaul website. If possible please send the transaction receipt of this order to transpo@austinfilmfestival.com

Rating:

4.0

Make transaction receipt more accessible. Currently it is impossible to find the transaction receipt on uhaul website. If possible please send the transaction receipt of this order to transpo@austinfilmfestival.com

Rating:

2.0

I was charged more than double what was initially shown to me when I booked the rental.

Rating:

2.0

I reserved the van on thr app, but when I got there, there was no van available. Fortunately, someone returned a van while I was waiting for the attendant to look for one elsewhere. When I completed the rental. I was told that I would only have the van for 3 1/2 hours.

Rating:

1.0

I had scheduled for a move in on Friday but wasn't able to pick up the truck until the next day. We picked up the truck and got back to the U-haul place our storage had a lock on there so we could not get in, and then they switched me into another unit at closing time,so when we got to the storage unit it was very small and I couldn't put anything in there so they had closed and I was stuck in the parking lot with all my stuff in the truck and they were already closed and it wasn't anything I could do but leave my stuff overnight in the truck, this is the worst experience I ever had from Uhaul I'm not too sure about ever using this place again.

Rating:

5.0

I have rented many times, and this location is the best - Good individual service, little 'add-ons' like a lock for the truck door plus the window shade are great touches. This is the place I will rent trucks from the future. Highly recommend.

Rating:

5.0

My belongings were in storage at this facility for 20 months while I was building a small house. I rather dreaded getting them out of storage because of past experiences that weren't so good. However, as I rearrange furniture and unpack household goods, I find no damage attributable to their storage. Access was easy and the employees were pleasant and helpful. It was especially helpful to those who moved my belongings to have access to the rolling platforms that carried so much more than either an individual or a standard two-wheel dolly could carry. That made things both easier and faster!

Rating:

5.0

I will be back. With confidence in the facility.

Rating:

5.0

The truck had not been cleaned. The associate and I both made a note of it and moved on. It was a smooth experience overall.

Rating:

5.0

Rickiesha is amazing !!

Rating:

3.0

N/A

Rating:

3.0

Mechanical maintenance

Rating:

5.0

Loved the service great customer service

Rating:

3.0

Everything was amazing! had a smooth experience.

Rating:

4.0

I was a little disappointed when the Sunday morning hours were changed from 7am to 9am, as 7am is why I originally got my storage unit there to begin with. Rats and roaches were also a disappointment. :^(

Rating:

1.0

I can honestly say that returning the truck was a miserable experience. The attendant was not helpful, he told me to go park my own truck behind some other trucks, so i did ... and I had to go around a huge building, do a 8 point turn to go back to where he told me, and then he changed his mind. I then had to back up down an alley, do a 90 degree turn, another 8 point turn, and park it elsewhere. In addition, he couldn't put together a single sentence without slurring words. He couldn't tell me where to put my key, he wouldn't check me out, it was a nightmare. I finally just left.

Rating:

4.0

The drive-thru is not clearly marked once you get between the buildings for the interior sets, there was essentially a traffic jam trying to get through and around to enter and exit. Not sure what's going on with the complimentary loading beds, but couldn't find them on a busy Saturday, I guess that would probably be why.

Rating:

5.0

Friendly staff

Rating:

5.0

Texting me every hour to write a review is extremely annoying.

Rating:

5.0

Great Location! Well lit and secure. Clean space. I would definitely rent here again!

Rating:

5.0

Very friendly and helpful staff !

Rating:

1.0

My keys got locked upstairs because the elevator stopped working and the GM told me it was nothing she could do and she wasn’t coming to help so she didn’t know what to tell me so I had to call the fire dept to get in the building for me. I’ll never use Uhaul again

Rating:

2.0

Customer service needs to improve and sense of urgency. Waiting time was awful and reserved my van for 2 and did not get it until 2:30. Door was locked when I arrived and no one to assist. Delivering my keys took about 30 minutes. Awful experience. Get better.

Rating:

5.0

The employee assisting us vas very helpful and friendly.

Rating:

5.0

I experience excellent customer service from the time I walked in until my move out. All staff was friendly and always eager and willing to assist and answer any questions I had. Great group of employees at this location.

Rating:

5.0

Very nice staff.

Rating:

5.0

very good job

Rating:

5.0

Very good experience.

Rating:

4.0

Eric was very helpful moving in. He identified himself on the phone and in person.

Rating:

5.0

Gentleman at counter was very understanding and helpful and accommodated my needs for storage space .He's awesome 💯 happy with your staff at your move in location..

Rating:

5.0

Great

Rating:

1.0

I was assigned the wrong size unit. I showed up and unloaded items up the elevator to the second floor to find I had been assigned a elevated locker space 4 plus feet off of the ground instead of the 5X5X5 unit I was sold by the agent. When I approached the front desk I was told (through the mail slot by the employee) it was time for them to close and I would need to load all my stuff up and return the next morning so they could try to straighten it out. Very dissatisfied with the service.

Rating:

5.0

Rickeisha was so pleasant and helpful!! She’s a great asset to your company. Thank you for having great staff in hand at her location!

Rating:

5.0

Rickeisha Thompson ,a valuable asset to the company.

Rating:

4.0

N/A

Rating:

5.0

I’d like to say THANK YOU to the Staff!😊. EVERYONE was ALWAYS so professional, kind, patient, pleasant, knowledgeable and helpful. They ALWAYS made sure to reach out to me concerning my storage. They worked with me through my MANY trying times. I will miss the Staff greatly! Thank you!❤️

Rating:

2.0

There were rodent droppings in my unit when I moved my stuff, and the walls of the unit were not very clean. I don't think I would have put my stuff here if we hadn't been in a rush to get it done. The temperature was 60 when I was moving my stuff, so I hope nothing got damaged by the freeze. Temperature control does not seem to work. I was willing to pay for this place as long as it was cheaper than other options, but when the price went up I had to go.

Rating:

5.0

Staff was very professional and knowledgeable.

Rating:

5.0

Thanks Ms. Thompson

Rating:

3.0

Please send the access code to my cell phone. The number is 737328-8628

Rating:

2.0

My unit was tampered with over the summer and the staff was very unhelpful and confrontational.

Rating:

5.0

The team at this location was absolutely amazing and helpful! I really appreciate how they treated me and my business while using U-Haul services.

Rating:

5.0

The employees were very helpful,knowledgeable and friendly

Rating:

2.0

The access hours were extremely inconvenient the sign literally says 24/7 and the sometimes at 5pm the gate wouldn’t open. My unit was on second floor and the week I had to move my bed, couch and most of the boxes from my house the only elevator in the building was broken (it was broke for an entire week)

Rating:

5.0

The reps were very friendly and helpful.

Rating:

5.0

The staff was very polite and helpful

Rating:

3.0

I was given an access card and told access was from 5 am to late evening. When I was trying to move out, the hours changed and I was not made aware of these changes, so friends srranged their time to help me, and not be with their families and we all had to wait till 9 am to get started. That is not user friendly. I am aware of the vandalism in a left leaning city. I know how an inconsiderate person with malintent can disrupt business. Uhaul has no excuses for this change in access and to NOT NOTIFY its clientele since most have email addresses registered. Staff is very friendly and most helpful. 5 stars to staff.

Rating:

2.0

Learned my lesson. Only one elevator. Took forever. Took what should have been an an hour and a half job and made it at 4 hour task. Exceedingly hard for moving truck to navigate the very tight space. Moving truck was locked in- and it was not even time for the facility to have been locked up.

Rating:

5.0

The staff went above and beyond! My daughter lost the padlock keys twice, causing us to call a locksmith to cut the lock, and they simply gave us replacement locks twice for FREE.

Rating:

5.0

it was very kind .. the staff made my need easier

Rating:

3.0

I was confused about the size of the unit and disappointed with the 5x5x10. I think the website should be clear that the 10 comes from the height and will most likely not be usable

Rating:

4.0

Had some issues with the gate code else everything was fine. Also i got charged for an extra month