Customer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd

1,318 reviews

1032 E 46th St   Austin, TX 78751

(512) 452-2720

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 452-2720

1032 E 46th St
Austin, TX 78751

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This U haul broke down and we hadn't even left Austin. It over heated and the air conditioning went out. It was over 100 degrees outside and one of my drivers got heat exhausting and he called 911. One of your technicians came to repair and it was fine for a while then the air conditioning went out again. Not happy at all, was a horrible experience overall.

joanne F. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY H.  |  First Impressions 
Rating:
2.0

The manager got into a fight with another customer

Francesca I. 
Rating:
5.0

Customer did not leave a comment.

Rachael S. 
Rating:
4.0

Customer did not leave a comment.

YANG B.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me secure the uhaul was extremely helpful and the process was taken care of in a very timely manner. I had a great experience, you all are doing a great job!

Norma C. 
Rating:
5.0

it was very kind .. the staff made my need easier

DIGNA J.  |  First Impressions 
Rating:
4.0

the pickup was VERY slow. your employee was struggling with the computer, but finally got it all fettled. truck was clean, easy dropoff.

Rueben R. 
Rating:
5.0

Customer did not leave a comment.

Laymimtriss H.  |  Overall Experience 
Rating:
3.0

I was confused about the size of the unit and disappointed with the 5x5x10. I think the website should be clear that the 10 comes from the height and will most likely not be usable

LANDON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODRIGO C. 
Rating:
4.0

Great experience at this location!

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Tsz To W. 
Rating:
1.0

Super slow staff and I got charged incorrectly and it could not be fixed.

Austin N. 
Rating:
4.0

Customer did not leave a comment.

Hannah W. 
Rating:
5.0

Customer did not leave a comment.

Esmerelda E. 
Rating:
5.0

Excellent Service As Always, Thank You.

MACK J. 
Rating:
2.0

Fuel discrepancy and lack of knowledgeable staff.

Jamila B. 
Rating:
5.0

I did not like having to provide 2 contacts as a requirement to rent the van, very inconvenient, not only for me but the 2 contacts I had to provide. I imagine it is for security, but you must find a better way going forward. Other than that the experience was great.

Charles B. 
Rating:
5.0

All good!

DANITA H. 
Rating:
5.0

Clean the seat and car interior.

Zinan Y. 
Rating:
4.0

Had some issues with the gate code else everything was fine. Also i got charged for an extra month

NITIN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanirza M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANYINSOLA K.  |  First Impressions 
Rating:
5.0

The manager running this location is a phenomenal representative for uHaul. . He should be running the company.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

khang N. 
Rating:
4.0

Carts were not available when I was moving in

CARLOS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hoang N. 
Rating:
1.0

Customer did not leave a comment.

GeorgeFininen F. 
Rating:
5.0

Great staff and facility close to UT campus. We will be using them again next summer!

LISA K.  |  Overall Experience 
Rating:
5.0

Excellent Service With A Professional Environment.

MACK J. 
Rating:
5.0

A pleasure to work with

Laymimtriss H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

jeff C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R.  |  First Impressions 
Rating:
5.0

The staff at this Uhaul location were very friendly and helpful!! The vehicle I rented was in great condition and exactly what I needed. Thank you!!

Kat C. 
Rating:
5.0

The manager was so helpful getting us a bigger unit after we underestimated! Very good experience! On a side note-she needs AC in that office!! Working all day inn100 plus degree weather with no AC in Texas is terrible!!

KRISTEN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice C. 
Rating:
5.0

Wanted to say thank you to Rickeisha for all her help with our storage unit needs and truck rental. She went above and beyond to help me with my move. Very helpful, thank you,

Kristen F. 
Rating:
5.0

Customer did not leave a comment.

Chikodi M.  |  First Impressions 
Rating:
2.0

This is not the person ejulan I don't even know who that is can y'all please stop calling me thank you

ejulnen e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia L.  |  Overall Experience 
Rating:
4.0

Person who checked me in was very pleasant and efficient. Nice vibe.

LAWRENCE M. 
Rating:
5.0

Ms Rickeisha Thompson was very friendly, super helpful and understanding. Want to thank her so much for her help

JENIFER Y.  |  First Impressions 
Rating:
5.0

Excellent Service Thank You Kindly.

MACK J. 
Rating:
5.0

The gentleman that assisted me was very friendly and helpful. Improvement would be to allow debt card as a form of payment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G.  |  Overall Experience 
Rating:
2.0

Office manager and workers extremely unprofessional and attitude during move out of storage units. Have used uhauls before but will not in the future because of this.

Brandon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD W.  |  First Impressions 
Rating:
3.0

I would like to thank the ladies there at that location. Even when I had an issue with my lock they assisted me a lot would use you guys location again.thankyou.

Natasha K.  |  Overall Experience 
Rating:
4.0

Parking is not the best. One way in and one way out.

Nekeyshia R.  |  Online Move In 
Rating:
1.0

I reserved a ground floor storage area due to the fact I had a 800lb piano to put into storage. When I arrived they told me there were no ground floor storages left. I was very upset as I had a full uhaul to be unloaded!!!! I was given a 4th floor one and it was more expensive. Please see if I can be charged at the original rate I was promised. I can be reached at +12104648660 or David.Berrigan@sanantonio.gov.

DAVID B.  |  First Impressions 
Rating:
5.0

Rickesha do a good job.

Paige P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaliyah G.  |  First Impressions 
Rating:
5.0

Quincy, Raukisha, and Lisa were all exceptionally customer friendly and helpful. Great team.

Danny B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha W. 
Rating:
4.0

Young lady was very nice and very polite

wilmata P. 
Rating:
5.0

The woman who helped me was great: very friendly and efficient service.

Amy M. 
Rating:
5.0

Was expecting to pay $30-40, only used the truck for an hour and had to pay $70. False advertising

MirandaC S. 
Rating:
1.0

When returning the vehicle it was noted that I drove 7 miles. I was being charged additional fees because the gas gauge wasn't at the level when I returned it. I explained that the additional fees covered several gallons and that again I drove 7 miles (per the manager's notes). The manager verify this van had a gas mileage of 18 mpg, but insisted that the tank was much lower. I needed to pay for additional gas or file the tank to the level. I left and put a gallon and half (enough for 24 miles). Also, the van was clearly wrecked and there was issues with the door. I spent half and hour trying to open/close the door to get the light to turn off. You have slam the door very hard to get it to lock due to the damage. The overall experience and equipment was poor and I will never return to this Uhaul location again.

Koreena M. 
Rating:
3.0

I have a driver's license from California and because of that I was asked to provide two references at the counter. I had to call people and "chase" references last minute and had to wake up a friend, which was a big inconvenience. I had already scanned my DL ahead of time, so I suggest that you fix your system to let the person know they will need references as soon as you receive the DL images. Thanks

Fernanda G. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
1.0

Customer did not leave a comment.

Marshall B. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
1.0

Said the gas was under 1/4 trying to charge extra fees.

Antonio B. 
Rating:
2.0

I reserved a dolly. When I arrived I was told there weren't any. It made my move a lot harder.

Evelyn H. 
Rating:
1.0

Met with general manager to set up storage unit 3 weeks before I moved from TX to CA. Communicated to her that I would be storing a couch for a friend to receive since I'd be moving to Cali and my friend would be relocating to Tx in 3 weeks. She never mentioned that would require the friend to be listed as an authorized user. When my friend showed up to retrieve the couch she refused him access since he was not listed as an authorized user. I assumed this would be something simple to resolve. When I called to her to understand how to resolve this, she was extremely rude and told me I should have listed him as an authorized user and offered no solution. She didn't even give me the opportunity to amend the contract to list him as an authorized user nor did she advise me that I could simply go online and add him as an authorized user. Instead, she offered no solution and said he would not be given access at all that day no matter what. After calling corporate (no help) I figured out that I could add my friend as an authorized user online and did so. When my friend returned that same day, she let him have access no problem. This is one of the most disturbing customer experiences I've had at Uhaul. I have spend thousands of dollars at Uhaul in the past couple of years. Offering a customer no solution to a problem that is very simple to solve can be easily avoided and handled more professionally. You can imagine how big of a problem this is for me given that I'm now located in California. The GM made it seem that I would have to fly to Texas just to give him access. By no means do I want this GM to be punished, just simply trained better. Thank you.

garrett l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
2.0

26' Truck in a super tight area, for these sizes I would not recommend this location for pick up/drop off.

RANDALL L. 
Rating:
4.0

The young lady that helped us was very knowledgeable and helpful.

David P. 
Rating:
5.0

U haul gets me and my voluminous crap wherever I think I need to go and I don't have to go to many different venues to coordinate the equipment needed to accomplish my goals. Gotta love that! Suoervisor Virginia was the best intermediary between myself and the counterhelp in Corona,Ca. Those guys must get a percentage of their take. Thanks Uhaul.

John T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
2.0

Waited in location for 10 minutes and no one was at the office, had to drive to the nearest one and they didn't offered me a van so i has them call the location i had my reservation on and had to come back to get the vehicule i has reserved, overall both locations failed to provide a good service

Alejandro M. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

kenya l.  |  First Impressions 
Rating:
5.0

I've had this storage for awhile now and I think I came in and rested briefly because I was hot and tipsy and laid down unintentionally to rest.Now the facility wants to limit my hours of access,van only access my unit when the office is open,and since I pay rent now and only come to pick up and drop off,I want the access hours changed.Who do I talk to about that? Thank you.

tyrence g.  |  First Impressions 
Rating:
5.0

Joi Scott and Rekesha were both very helpful and pleasant when I needed their help. They both went above and beyond to make sure my needs were met.

Linda S.  |  Overall Experience 
Rating:
5.0

The truck smelled like cigarette smoke. The employee was very kind and helpful. Very considerate and on top of everything. Pleasant experience for sure.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Lamont M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome E.  |  First Impressions 
Rating:
1.0

Customer service. Woman. Bless her heart.

Patricia R. 
Rating:
4.0

Returning the truck was quick and easy. The rep was informative with good customer service skills.

CHRISTI P. 
Rating:
1.0

The lock was not located inside of the locker as promised. I could not reach the locker even with the little step up stool left there.

Melinda S.  |  Online Move In 
Rating:
5.0

Very friendly and helpful staff!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

ALAYNA M. 
Rating:
4.0

Customer did not leave a comment.

AMY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK P. 
Rating:
5.0

Customer did not leave a comment.

derrick k.  |  Overall Experience 
Rating:
1.0

This was a nightmare of an experience and I won’t be using Uhaul ever again. On 12/8 I booked a 20’ truck, a tow dolly and a 10’ x 15’ unit on the ground level. When I get to the facility on 1/3 I’m told I can’t drop the equipment off there (even though that’s where I was told to drop it off at) and I don’t have a reservation for a storage unit. Lisa, the facility manager, said she could see what’s available though. Here’s where it gets weird. Lisa found a 10’ x 30’ on the ground level that was “available” but she had to check that it was really available. Why would the system say it’s available when it’s not? The problem is, none of her codes were working so she spent an hour trying to get to the unit. A full hour. 30min of which was spent on the phone talking to the manager, Joi, about things that were completely irrelevant to getting access to the unit. She told me to drop the tow dolly off down the road and come back and she would have a unit ready for me. When I get back, she still hasn’t looked at the 10’ x 30’ unit because of the access code issue. Finally, 1.5hrs later we get to the unit and it’s not available. Then we spend another 30min trying to get to a 10’ x 15’ unit on the 4th floor. We get there and it’s too far back, it wouldn’t work. I booked a ground level unit because it was the only thing that would work for what I was unloading. Meanwhile I have two people I’m paying $100 an hour waiting 2hrs for Lisa to tell me she doesn’t have a storage unit. Finally I decided to book a unit at an Extra Space down the road. It took 5minutes for them to book me a unit. Why was this so difficult for Uhaul? Why wasn’t my reservation in the system and why couldnt the facility manager access the building? Why do you have units showing as “available” when they’re not. This was a major waste of time and money. $200 down the drain because Uhaul dropped the ball. This is the last time I’m using Uhaul.

rainer a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

Every staff member was very pleasant very helpful and made my experience with the company very nice. Will definitely let people know you always the place to go.

SANDRA W.  |  First Impressions 
Rating:
1.0

Maybe next time it was I speak English

Christopher G.  |  Overall Experience 
Rating:
5.0

Staff friendly yet professional

Becky L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
4.0

Thank you for making the moving, and renting process easy.

Jaime B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COURTNEY H. 
Rating:
5.0

The person helping me at the place said that my debit card wouldn't work and I had to use a credit card to book the van. He also said it wouldn't charge the card and when I went to pay I could choose how to pay. This was completely incorrect and it ended up charging the card without anyway to change.

Brandon C. 
Rating:
5.0

Joi is outstanding

RANDALL S.  |  First Impressions 
Rating:
4.0

If one is homeless, it's not a good idea to use storage, because it becomes a burden, and eventually you lose everything.

Mary M.  |  Overall Experience 
Rating:
4.0

I drove only 40 something miles. I put 3 gallons of gas in this truck, and I'm sure I only used probably 2.25 or 2.5. Disappointing

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Denise H.  |  Overall Experience 
Rating:
3.0

My first time rented a 3x3x3 unit with U-Haul. When I got to the facility, it was very confusing to know which entrance leading to the whereabouts of my unit. When I finally figured it out & use the elevator to get to the different floors, I was having a hard time locate my unit. I was about to give up & call for cancellation to try a different storage facility, but I was lucky to run into 2 young ladies working for uhaul. They went out of their ways to explain to me, leaded me to my rental unit, & even helped me exchange for a lower level unit since I was too short to reach the original rental unit

Lois N.  |  Online Move In 
Rating:
5.0

Easy and no sweat.

Leslie P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

AIDA G. 
Rating:
5.0

great job with pickup and drop off

billy R. 
Rating:
5.0

Customer did not leave a comment.

Hoa H.  |  First Impressions 
Rating:
5.0

Great help from the staff getting my truck checked out fast and easily and same on the return.

BURNES H. 
Rating:
5.0

As Storage Space is in high demand, and I vacated my unit half a month early - I would like the half month of rent refunded, as I am sure it will be rented to someone else I have been a loyal U Haul customer for 35 years, and will be renting another truck early next year

Thomas O.  |  Overall Experience 
Rating:
5.0

Super friendly, clean, and helpful!

Cynthia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE M. 
Rating:
4.0

Customer did not leave a comment.

REX F. 
Rating:
5.0

Customer did not leave a comment.

LATWANA M. 
Rating:
5.0

Customer did not leave a comment.

Elias B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE DIANE D. 
Rating:
5.0

Staff was very friendly and helpful. I've used the check in process through the app previously, however it was much faster & easier to go inside and check in directly with uhaul personnel. I was in and out in less than 5 minutes.

Elias B. 
Rating:
5.0

Customer did not leave a comment.

JASON EDWARD B. 
Rating:
5.0

We did in person check in and it was professional and helpful

ROY D. 
Rating:
1.0

I took a picture of the mileage when we picked up the truck and it shows 25 miles less from what you are charging me. I will call the shop tomorrow and straighten it out. It's unbelievable that you're inbusiness of scamming people like that!!!

Stasa T. 
Rating:
5.0

About a year ago I had rented a storage unit here and had a great experience. I was happy to discover Joi Scott was still the manager. I called her and told her what I needed. I was all set up by the time I pulled up with a loaded vehicle! Thanks Joi and Quincy!

aida G.  |  First Impressions 
Rating:
5.0

Be able to get contract printed Computer was not able to print

Mauel Y. 
Rating:
1.0

Rude staff & poor security. Building maintenance is poor and buildings are unsafe.

Andrew G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Conner M. 
Rating:
5.0

The customer services was so excellent, due to your attendance and her great eye for my detail experience. Thanks for your time!

DARCUS S. 
Rating:
5.0

On-line process was very easy. The only issue I had was driving around the property itself. One way in and out of the property in an area that is narrow, as is the back road. My unit is in the middle building and it's made narrow by the U-Haul trucks that are parked there. The whole design/layout of the property doesn't make it easy to navigate around, especially if you have a large vehicle or towing something. While moving some items to my unit there was a U-Haul truck being unloaded and it was parked at an angle that I couldn't drive past it as it was blocking the road. I asked the one person if they could back the truck up enough for me to leave and she said they didn't have the key to it, that the person in the office had it.. I ended up having to back up my vehicle and driving around the back to get out as I didn't have time to track that person down. Other than that, the process and instructions were easy to follow.

Amy S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jonathan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria U. 
Rating:
3.0

Customer did not leave a comment.

Mohamed S. 
Rating:
5.0

Customer service was good and the pickup truck I rebted ran great!

VIOLA D. 
Rating:
5.0

Customer did not leave a comment.

TYLER W. 
Rating:
5.0

Customer did not leave a comment.

Eleina M.  |  Overall Experience 
Rating:
1.0

The personnel on sight were not helpful at all. I need to speak with Upper Management at customer service to properly file a complaint and discuss reimbursement

EBONI W. 
Rating:
1.0

Unit wasn’t ready for move in. Had to wait for customer services and such to get me a new unit when my assigned unit was locked and unable to access. The building smelled and was hot. Also the codes were finicky and worked to get into unit but when I needed to leave didn’t work to get out of the gate so I got stuck. Overall horrible experience since I wasted over an hour waiting for a new unit to move in since the one I was originally assigned was locked.

Stephen M.  |  Online Move In 
Rating:
5.0

I didn’t have any problems. The staff was extremely courteous. I appreciate that too because this move was difficult. They treated me like a human being. Thank you U-Haul!

delois t.  |  Online Move In 
Rating:
1.0

Most of my problems could have been fixed by the manager simply showing up when they opened and not an hour late (and two phone calls). Also, the requirement for a passport (who the hell brings a passport to rent a vehicle?!) or a second phone number is just stupid. Nowhere else is that a requirement. Finally, the online system is something from the 1990s. It takes way too long to set up and is totally unnecessary. You say getting the truck is 100% automated (excepted you need to jump a 6' fence and Hotwire the truck since you need the key from the office that never opens). I will look for any option for truck rental in the future that is not uhaul. Worst rental experience I have had in my life (and I have rented a lot of trucks).

James Alan N. 
Rating:
4.0

Prices are to high and units to small for price

Eva R.  |  First Impressions 
Rating:
5.0

The people you hire make the difference . They are the ones that uphold your image. Take care of them and they will take care of you! Enough said!

KENNETH C. 
Rating:
4.0

Customer did not leave a comment.

kathi D. 
Rating:
1.0

I was charged roughly double the mileage I actually drove, should have taken pictures of the original mileage when I rented the van so I could prove it. definitely would not recommend this location. it seems they forgot to record the updated mileage after the person before me returned it so I ended up having to pay for both my mileage and the last person's too. super disappointing

Evan M. 
Rating:
3.0

Customer did not leave a comment.

ADRIA F. 
Rating:
5.0

The person who helped me with my pick up today was great! I've never rented a U-haul before and I was worried the pickup and return process would be long/difficult but she was so efficient and helpful and explained everything so well I felt more at ease understanding how and what was being charged and how to return the van. I've heard people sometimes run into issues like their pickup is delayed or have technology issues but I was able to pick up my rental right on time. I arrived a little early and someone even offered to change my reservation to mobile pick up so I wouldn't have to wait which was so nice and helpful. The van was clean and easy to drive and I'm really happily surprised how good this renting experience was. And after I returned the van my receipt was emailed right away!

TIFFANY L. 
Rating:
5.0

Customer did not leave a comment.

saber c.  |  First Impressions 
Rating:
5.0

You literally can NOT do anything to improve at this location. I had the BEST customer service experience. The two guys that helped me were textbook customer service reps. Exactly how management would want them to be!!!!!

AARON W. 
Rating:
3.0

they fuel tank was not full and they did not tell me how to return the truck with the app so i do not get charge the 20 dls

maria R. 
Rating:
5.0

Customer did not leave a comment.

ashley z.  |  First Impressions 
Rating:
1.0

I had scheduled a pick up for 11am and when I showed up an outside worker informed me that the manager left for an “emergency” and closed the office. She had no ETA and was very rude. I waited in the parking lot for an hour and finally someone showed up. When I walked into the office she had her lunch set up on the counter while helping me check in for my uhaul. When I arrived to return the uhaul the next day the office was closed again. This location was extremely unprofessional and I was overall disappointed with the service I received.

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

ARUN V. 
Rating:
5.0

Customer did not leave a comment.

CATHRYN G. 
Rating:
3.0

Having both a UHaul vehicle rental and storage together without a separate lot for the vehicles just made it too cumbersome and it made the aisles too narrow.

John D. 
Rating:
5.0

Customer did not leave a comment.

Edmon H.  |  Online Move In 
Rating:
5.0

Jai was clear and very helpful with all my questions. She made the experience very stress free. I appreciated her time and customer service.

Stefanie A. 
Rating:
5.0

Customer did not leave a comment.

Alejandro N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena K.  |  Overall Experience 
Rating:
5.0

The attendant who helped me was courteous, efficient, and helpful. Great experience!

PETER ZHI-YUAN W. 
Rating:
5.0

When checking in originally, we had an after-hours issue. Desperate, we called the personal cell phone of Joi Scott, the manager (which she had given us). She immediately left her home, after working a full day and it being a late hour, and came back to the facility to help us. Yes, we rate this facility, and its manager, 5 stars. Thank you Joi!

craig g.  |  Overall Experience 
Rating:
1.0

This was my experience. I rented a unit there for about three months or something like that. I went to remove my items and I had many things I was giving to Habitat for Humanity Restore, but they could not get there until the day after my rent was due for the following month. I returned to U-haul and they said that was unacceptable. I told them I was moving out of state and ask them if there was some kind of form I could sign releasing the items that were in the unit and was told no. about 2 months later I received a call from the manager there, she told me I could have signed a release so they could have gotten rid of the items and that would have been the end of it and she sent it to me in the my e-mail. I told her at the time that I had ask to do that when I was there the last time before I left. I received no cooperation from the young man that was there and was told that U-haul did not do that. Long story short I signed the release form e-mailed it back to them and they did nothing with it obviously. I continued to receive bills in the mail and I sent them e-mails stating that I had signed the release for them to dispose of the items however they wished, but they continued to try to bill me for the space until they finally auctioned it off. Something needs to be done with the complete lack of communication at that facility and the obvious disorganization. In one of my e-mails I ask them if they did not receive the form releasing the items to them to dispose of the items left in the space, but they never responded to that. The only reason they could call or send letters was to harass me about paying rent on a unit that I had signed the form releasing to them months and months before. I will never rent a unit or a truck from U-haul again as a result of this.

Gary P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

NATHANIEL T.  |  Overall Experience 
Rating:
5.0

The female employee who helped us when we went in to pick up our rental truck on Monday evening (8/9) was very friendly and helpful.

ROBERT ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

EDNA R. 
Rating:
3.0

Had to navigate around other customers as there is only one elevator

Jonathan M.  |  First Impressions 
Rating:
3.0

1st U-haul location did not have my reservation for a truck. So they sent me to this location, I was only able to use the truck for less than 12 hours. Which is not enough time to pick up my U-Boxes. So frustrating the lack of communication between the stores.

MARIA M. 
Rating:
5.0

Great team of employees working here! Excellent service.

Ed L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
1.0

I had two units at this facility. The facility is full of rats. After leaving out poison, we had the mess of removing dead rats and the filth. The office is rarely on property. They leave out a sign that says returning in 1.5 hours and that is usually not correct. We have been stranded inside several times. The last time was for two hours and we called the emergency number using the entry pad with no results. Cars seem to be parked all over the property. I am assuming that they rent spaces to these cars but it makes it hard if not impossible to drive through with a trailer. I have contacted corporate about several matters and they have yet to make any changes. We completely move to of both units to another nearby storage.

Holly M.  |  Overall Experience 
Rating:
4.0

Very tight to get in/out in 26’ truck

Thomas O.  |  First Impressions 
Rating:
5.0

I'm glad to have found this place its very convenient.

James b.  |  First Impressions 
Rating:
3.0

This location is in a bad neighborhood and the parking is too limited/unsecured. I recommend adding more safety or security features.

Tiffany H. 
Rating:
5.0

Staff was very courteous and helpful!

natasha b.  |  Overall Experience 
Rating:
5.0

all the employees were super nice and helpful

Sinclaire B.  |  First Impressions 
Rating:
1.0

Make sure your check in website works or provide alternate means to check in after hours.

PATRIK P. 
Rating:
4.0

Customer service was fantastic, the only reason for the 4star rating is that the lot is very tight and a challenge to drivers who aren't used to big trucks.

Joanna H. 
Rating:
4.0

Customer did not leave a comment.

Martin L. 
Rating:
1.0

Our reservation was for 6:30 PM 7/24 but the truck was not there. No call or text guy locked door on my son as he approached for help. No response to our messages. I waited on hold over 20 minutes cut off. My son waited on hold they redid the reservation at 1/800 number but could not pick up until 9:00AM following day 7/25. Manager was rude said they were inconvenienced not us because the truck was not there and we did not receive a text, email or call. No alternative U-Haul offered. I have rented multiple trucks and trailers from Ugaul and this by far was the worse experience.

JACOB S. 
Rating:
5.0

The woman who manages the facility is very helpful and answered every question I had. She made the process straightforward and I would highly recommend this location.

Dillon W.  |  First Impressions 
Rating:
3.0

My door was wrecked by an employee. Other than that, it was great

Mary C.  |  Overall Experience 
Rating:
5.0

I appreciate the excellent customer service and very clean premises.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Online Move In 
Rating:
5.0

Management was great and so was that girl dazhane

Jimaya B.  |  Overall Experience 
Rating:
5.0

thanks for all your help.

Nancy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clive H.  |  First Impressions 
Rating:
5.0

Staff didn't feel like friends they felt like family!!

Robert J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yanirza M.  |  First Impressions 
Rating:
5.0

Joi is a true professional and was so great to work with from start to finish. She was a bright spot during our move across the country. Highly recommend.

Dylan L.  |  Overall Experience 
Rating:
5.0

Justin extremely helpful he gets an A +

BOB M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derrick k.  |  First Impressions 
Rating:
5.0

Joi was a pleasure to work with. She quickly secured a place for us and made the move-in process as stress-free as possible. Thank you!

Dylan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra F.  |  Overall Experience 
Rating:
5.0

Excellent service from this Austin Location that is incredibly busy and frantic.

MATTHEW GRANT C.  |  Overall Experience 
Rating:
1.0

No good

George E.  |  Overall Experience 
Rating:
5.0

Joi is a superstar! Very kind, friendly and accomodating!

Lota H.