My experience with U-Haul was great until was asked to leave the facility for SCDOT reasons. The girls were always helpful and courteous. My negative comments are due to the fact that security was canceled and I had several thousand dollars worth of property stolen. This was the fault of U-Haul management deciding to cut security.THE C G. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Jamil Rd
Columbia, SC 29210
(N Of I-26)
Services at this Location:
- Mon-Fri: 7 am - 4 pm
- Sat: 7 am - 3 pm
- Sun: Closed
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
#6: The reason I would not recommend is because this facility is closing. But my previous stay was of thee upmost quality.LETITIA L. | Overall Experience
Customer did not leave a comment.GERALD J. | Overall Experience
Customer did not leave a comment.DESTINY J. | Overall Experience
Given that there were no staff at this location it was very difficult and inconvenient to track someone down to let us in the climate controlled room when needed. Getting someone in the phone at the Zimalcrest location was a challenge.LORI H. | Overall Experience
Customer did not leave a comment.michelle m. | Overall Experience
The office hours were horrible, couldn’t see anyone to take care of business. They closed and didn’t notify tenants. One of our units were flooded but no help from u haul.LOLITA P. | Overall Experience
Customer did not leave a comment.Tiffany S. | Overall Experience
I am being billed for charges I do not owe. Shortage was emptied before June bill yet you billing me. Very dissatisfactionChristopher S. | Overall Experience
The pick-up location was changed on us the day before and fortunately, I noticed that in the test the day before.. The truck drove fine but had a used mask left in it so I know it was not cleaned before re-renting. The truck was also the wrong size, did not have the furniture dolley reserved nor the furniture coverings rented. Staff was pleasant but also flustered. Did not offer to provide new blankets and we had to buy them and drive to another location to pick up the last dolley.ROBIN B.
I have called several times over the course of a few days. I was offered free storage with my rental which I thought would be beneficial. Was transfered to the scheduling department (803-791-9714) and had location updated to Jamil Rd so I could store and check-in together. Went by the store (they closed at 4) to sign storage paperwork, and the unit I had chosen was not on file. Confirmed with this store that this was to be the check-in location. Was told where to park the truck and to leave the key. Had trouble with the code to get in the gate, but rep fixed. When it was time to drop the truck off I was not able to check-in as this location was not selected. I wasn't aware I would need pictures so those weren't submitted. My passcode did not work so I couldn't even get into the storage unit. Called and sat on hold for about 15 to 20 minutes each time (no less than 4 calls) to have no real resolution. Went to the location twice and they were closed both times. My truck was only returned on-time because I was able to speak with a manager at another store who was able to direct me where I needed to be. This process was extremely taxing, and I will exhaust every option before needing to take this route again.Kenneth A.
I request to pick up a 10' truck from a location in walking distance of my home. I was given a 15' truck 13 miles from my home. I witnessed the 10' truck at the location I requested as I drove to the further location given to me by UHaul. At 99 cents a mile, this ended up costing me an additional $26 plus 45 mins of wasted time.Neusomba L.
Customer did not leave a comment.JOSE B.
Customer did not leave a comment.Henry S.
Customer did not leave a comment.Rochelle G.
Customer did not leave a comment.Shamika J.
Customer did not leave a comment.Joe L.
I'm a good driver, I observed tuning of truck was not proper because I had to use my experience to drive it smooth, I faced difficulty sometimes, perhaps it was too much used old truck. But my last experience with uhaul was really good .This time I had to deliver the stuff at my close friend's house who was executive director, but tire were having mud attached on it, it was not clean, I had to bring truck back to my home to clean it. After covering about one thousand miles it was was producing strange sounds so I made up my mind to return as quickly as possible, whereas I had a plan to Walmart to buy two cars for my both daughters. I dropped luggage successfully so I am thankful to UHAUL because they are serving my country, America. By AAAAshiq A.
Vary slow. Computer did not work agent had to call uhaul.Austin H.
Customer did not leave a comment.Agria N.
The online and phone service was the worst. I am very disappointed in uhaul. There roadside assistance miss directed the repair team and cost me 5 hours of being stuck on the side of the road. Not sure i will ever use U-Haul again. The individual locations where great but when you need to deal with someone on the phone nationwide its miserable.Jeff P.
The covers that I ordered online were not at this location so I had to go to another location to pick them up. This should be noted for that site of any equipment not located on that site would have to be picked up at another location.Tina T.
Customer did not leave a comment.Sheila G.
The only issue that I had during pick-up was the truck I was assigned was blocked in and I selected to do mobile pick-up. Lucky for me, the pick-up location opened 30 minutes prior to my scheduled time, so an associate was able to go out and move the trucks around for mine to be accessible. Also, my truck was missing moving equipment. Again, if the place had not been opened, this would've been very inconvenient. The silver lining to it all was the associate that was working that morning. Unfortunately, I cannot remember her name, but she was very kind and accommodating.Shakara T.
I reserved a truck with 2 dolly's and furniture pads but I didn't get any of them and I was charged for them. I reserved online and was originally supposed to pick up from a different location but they didn't have the truck (after waiting 20 min). There is no parking at this location so someone would have to drop you off and trucks are on a muddy lot outside the gate.Shari B.
Nothing else needed to be done. The service was fantastic and using the mobile pickup was nearly flawless. The one tiny snag we hit about the key was handled by the staff within 5 mins and I was on my way. Would definitely recommend and I will use this location again should the need to move something come up.Christopher R.
When i took this truck the fuel was very low which i didnt notice..During drop off time application asked me to enter fuel level.I put 21$ worth fuel already. I used this truck for total of 11 miles.i still have concerns on the final bill which i paid.i think I should have not filled the gas worth 20$ .please suggestRanjith D.
Customer did not leave a comment.Jessica J.
Customer did not leave a comment.deborah H.
Customer did not leave a comment.wesley T.
All goodPatrick D.
Customer did not leave a comment.nate H.
The truck ran hot several times while in use..... causing an extreme delay in moving and that of course equals additional time ie a 1 day job became a 2 day jobRaymond S.
The young lady was very unprofessional. She left for several minutes and left customers waiting. Only to return and smoke a cigarette and then she finally began helping customers. Also I was charged extra money outside of the contract that I signed.Shaquille H.
Customer did not leave a comment.John Q.
Customer did not leave a comment.seth Q.
Customer did not leave a comment.Laticia C.
The manager and workers made my experience so pleasant. Ty.John C.
Customer did not leave a comment.thelma D.
Customer did not leave a comment.Brandon W.
Everyone did a fine job. Was a breeze to rent!John M.
Excellent professional service by the young lady. Outstanding job. Thank youTerry T.
Customer did not leave a comment.Harry M.
Customer did not leave a comment.Cristina D.
Everything was fine. The Manager and staff person were professional, efficient and friendly. Keep it up,Sam P.
Very friendly front desk, informative and kindGary T.
The person at the express location 800 block of bush river rd did not know how to complete the process to give me a truck. I had to call on line and the female did it over the phone. She was amazing. Kevin called the day before and said everything was in place.However, it was not. Finally after the process was completed, the express employee spoke with Kevin and was told to take the key back from me. The female uhaul employee tried to speak with the express and he refused. He came at me in a threatening manner. I asked him several times to step back but he refused. A male customer came to my assistance . I will never use u haul again and I am filing a complaint with the BBB and consumer affairs. I hired movers and I was late because of this and had to leave some of my furniture in ColumbiaPAMELA S.
Customer did not leave a comment.HIROTAKA T.
Great experience and very friendly staff.Travis L.
Customer did not leave a comment.Erica C.
The customer service rep was quite unprofessional. I also felt like it was not secure and inappropriate for my husband's drivers license picture and information to be taken on the rep's personal cell phone. I would suggest that a company cell phone provided for that purpose.Kevin S.
We have used this location for years. Always a great experience!MICHELLE D.
U-haul representative was great and customer service was excellent!!!Jonathan H.
Great! Very personable.Bruce H.
Customer did not leave a comment.Roy S.
Customer did not leave a comment.michael M.
Best Uhaul experience EVER.DIANE C.
Customer did not leave a comment.Shanita W.
Customer did not leave a comment.Thomas M.
There was a lot of miscommunication about my rental. I was told several different things about when to return my rental...one person told me to return it at 11pm the next day which I went on...someone called me to extended it saying since it's not rented we can just extend it...nobody ever told me they would charge me another day...when I disputed it the lady said she would call me back...she never called me back...I just received a email on there "corrections" nobody explained NOTHING...BUT NOW IM STUCK WITH THIS HIGH BILL... RIDICULOUS!!!BROOKE F.
Your computers need to be updated for drop off service they were sending me far from where I live to drop off I had to call to drop off on jamil road 5 minutes from my houseFRANCES C.
Customer did not leave a comment.Kristopher W.
Jasmine Dingle was professional as well as friendly.Lakezza M.
Customer did not leave a comment.chad K.
Customer did not leave a comment.Keith L.
Need to be like enterprise and verify while customer is there that fuel is full and that nothing is wrong with the truck. Have better customer service. They didn't care that it didn't make sense that I could not have used half a tank by driving only 40 miles. Everything was about a contract. Calling corporate. It's not about the money it's about the principal and I can't stand a company that cant take ownership for their error. I have rented from Uhaul multiple times and never had a problem until this past rental. I gave below average instead of poor because Tarsha did credit $64 back but Zakee Robert's (president of SC uhaul) was so stuck on contract that he couldn't think logically.Christiane G.
Quicken the check out process. Have people park in designated areas and not block the traffic flow getting in and out of the facility.Scott C.
Customer did not leave a comment.sherri B.
Great Customer ServiceDAVID N.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.April E.
Customer did not leave a comment.Timothy H.
Great customer service from pick up to drop off. Thanks!Larry H.
Talked with 2 different young ladies can't remember names but both were professional and helpfulJames G.
Customer did not leave a comment.mike M.
Customer did not leave a comment.OMAR C.
Customer did not leave a comment.tersea R.
Customer did not leave a comment.Chris O.
The exhaust or idle was a little loud on my truck - especially in the cab. It was clean and obviously well maintained since it had nearly 160k miles on it. That is the only thing you should look at. Both of your employees I met were delightful!Steven C.
The lady who checked us in was wonderful. It was very early, she was very polite and informative. We have used many uhauls, and this location was by far the easiest.BradLey O.
Customer did not leave a comment.Matt K.
Customer did not leave a comment.suezan T.
Both agents were truly excellent. I believe the AM agent was Christa and she was efficient but also friendly and courteous. So image the shock when lightening struck twice, the PM clerk whose name I didn't get was also extremely nice. That just doesn't happen anymore. Excellent customer service with these two fine ladies.Paul T.
Customer did not leave a comment.Adonis J.
Customer did not leave a comment.Steven S.
Very friendly staff. It was easy to call and change my pick up time. Was even given a larger U-haul for the same price. Extremely satisfied.John F.
Customer did not leave a comment.John C.
The clerk checking out the truck should look at the gas gauge with the customer making sure that the customer reads the same fuel level. The clerk should not rely on the computer record of the fuel levels. Clerk was courteous.James B.
Miek Lloyd's service was phenomenal!Courtney Y.
Great team the staff is nice , professional and dedicated.JOSEPH J.
Customer did not leave a comment.JESSE I.
Customer did not leave a comment.Philip W.
Nothing, and Meik was extremely professional! Kudos.Jerome G.
No help, overchargedErica K.
Friendly young lady who helped me (sorry, I can't remember her name)Todd A.
Your customer service is great. The facilities were small but organized and clean. The girl who helped me was professional, personable, and very helpful. Would definitely recommend your U-Haul business! Keep it up.Christina M.
Very knowledgeable and friendly employeeJOE K.
Customer did not leave a comment.LARRY B.
First I did not count the boxes when I got the bundle. I was supposed to get 20. I only used 2 boxes and was only refunded for 16. I informed the guy and he refused to refund me for the 2 additional boxes that were clearly not given to me in the first place. Additionally, I just got my completed contact. I was charged $7 for the use of a dolly. I had absolutely no use for a dolly, and I never used it. I know there was one in the truck, but I did not touch it. I got overcharged for boxes and a dolly I never used. Epic fail!Eric K.
Whatever is used to cover the smell of previous smoking in the truck was sprayed to mask the smoke and frankly it was nearly toxic. Too much. Otherwise all good.Kent D.
Customer did not leave a comment.Sherry W.
Everything went great. Do not have any suggestions for improvement.Thomas W.
I returned a vehicle to this location, as clean if not cleaner than I received it, fuel returned higher than I received it. I was wrongfully charged a cleaning fee (the U-Haul representative stated that she had to sweep and mop mud out of the back of the vehicle). The representative claimed to have pictures of mud and debris all in the back of the vehicle, (she never produced them). I have pictures to show the state that I returned the vehicle. Pictures of the interior, exterior, the odometer and fuel gauge with the vehicle sitting on site running unattended, with an additional mile, the day after I returned the vehicle (not sure who left the vehicle running). Two days later, the General Manager leaves me a voice message stating that I will be charged a cleaning fee and a refueling fee, and to top off her message the General Manger threatened additional charges. In all of the years of using U-Haul, I have never experience anything like this. Time to escalating this complaint. Meanwhile, you may want to find a location outside of Columbia, SC. And, document, document, document. Real pictures don't lie. True Story!David H.
Customer did not leave a comment.Sherika P.
Customer did not leave a comment.Jackson H.
After going to 4 other u-haul deal's. This got it rite the 1st time without out lieing to us.william P.
Customer did not leave a comment.MONIJAE J.
Customer did not leave a comment.Ashanti H.
Nothing, job well donetroy F.