Customer Reviews for U-Haul Moving & Storage at Jolly & Cedar

Rating:

3.0

Better communication between the different locations and address that need to be picked up when we reserve vans as a corporate. Recently, we reserved 5 vans at first and when I talked to corporate they said we can pick all 5 of the vans up at one location off of Waverly in Lansing, we got there then was told by an associate that all 5 vans were over at Jolly/Cedar and gave us the address of 5400 S. Cedar, which isn't correct address. We picked up 3 vans from Jolly/Cedar, then was notified that the other 2 vans were back at the Waverly location. So we had to go back to Waverly to get those two vans. Then I reserved another van later that day and was told that we could pick it up at Jolly/Cedar but then got a text saying that it was off 3511 N East St. Lansing. Again, I understand that we all have a business to run and that they can't send out all of the cargo vans from one location. But communication between Uhaul corporate and their different units needs to be better. I have to arrange my employees around to help pick up these vans and for it to keep changing locations last minute or when we get there and is told that vans aren't there for us, it is very frustrating. That's a lot of wasted time, energy, and labor. This is not the first time it happened either.

Rating:

1.0

We made the reservation in advance, the call center changed it while we were there, so we ended up having to do things three times, when it was supposed to be a pickup through the app. Drove fine, but ALL OF OUR STUFF WAS SATURATED. Will never use this location again. Could not believe how much leaking. Beyond disappointed.

Rating:

1.0

I was charged 40 extra dollars,.plus a 100 charge that was no told to me false advertising and the can smelled of cigarettes

Rating:

5.0

Broken glass and debris on the inside of the trailer .

Rating:

4.0

My first encounter with personnel was not impressive. They were socializing and no one was interested in my presence or providing service. One guy walked past me like I wasn’t there and was miffed that I asked for service. Then I found I guy actually working outside who was helpful and friendly. He got my equipment retuned in about 2 minutes.

Rating:

3.0

I never got the chance to drop off the cargo van back at the location because 10 minutes after picking it up another driver ran a red light and hit me. I'm ok, but I never got to pick up the cargo I was going to haul. I know this isn't anybody's fault at U-Haul, but definitely frustrating that I paid to rent the cargo van and didn't get to use it.

Rating:

5.0

Check in was fast and easy and the truck was clean and ready when I arrived at 730 am

Rating:

5.0

Very easy pick up and drop off; the after-hours drop off on the app was effortless.

Rating:

5.0

Nothing that I can see it was great working with Uhaul

Rating:

1.0

System was down when I rented and was shown a hand written receipt/contract, which I took a picture of. Next day I received and actual receipt/contract. I turned the trailer in a day early and was given no documentation. I received an email the next day showing I had turned in the trailer that morning. Does Uhaul refund for unused days on a prepaid contract?

Rating:

5.0

Overall Great Experience Always, Thankful For The Service!

Rating:

5.0

Exceptional customer service!

Rating:

5.0

Drop off was quick and easy. Staff was easy to w I rk with.

Rating:

3.0

When I arrived, the reserved truck had not been prepared for my use. The lone desk employee had to complete the paperwork, then find, clear (of overnight snow), and deliver the truck to the front door. This alone took about 20 minutes, while other customers were waiting. It was a very disappointing experience, at a location where I previously had encountered no such issues.

Rating:

5.0

Nothing

Rating:

5.0

The team was very helpful.

Rating:

5.0

Excellent Service. Thank you.

Rating:

2.0

I wasn’t advised of the extra charges for using a credit card. They charged me $20 for 4 gallons as gas and I only drove the truck 8 miles.

Rating:

2.0

Make sure truck is clean before a customer picks it up,my truck was dirty inside and out(well, inside just needed to be vacuumed), and when I dropped the truck off and did the verification checklist I noticed a dent in the truck that I did not put there but I feel like they should’ve told me before hand that it was there.

Rating:

1.0

Limped the truck to this location. They wanted to extend my time loss by trying to repair the vehicle. I declined, so they swapped it out for another one. Had to load and unload without any offer of help from the uhaul personnel.

Rating:

4.0

I really appreciate the hard work to do the warranty repair!

Rating:

1.0

Terrible customer service, terrible location. Should be shut down!!

Rating:

3.0

Truck was dirty I had to wash it out before I could use it

Rating:

5.0

Jordan was very congenial, knowledgeable and accommodating! Great meeting her and getting my needs met.

Rating:

5.0

Great service they were very friendly.

Rating:

5.0

No improvements that I can think of. The staff and equipment were great. Thanks!

Rating:

5.0

Jordan and the staff are always very helpful

Rating:

5.0

Just keep doing what you're doing. The staff is friendly and knowledgeable. The truck rental experience was positive and reliable. Thanks!

Rating:

5.0

The staff at this store were wonderful! Excellent customer service.

Rating:

5.0

Jordan is the best !

Rating:

1.0

I and other customers waited for maybe waited 30 minutes or a hour for service at this location and multiple people called corporate about the wait and poor service and also the vehicle once we got it they said we had to jiggle the key and steering wheel to get it to start everytime we had to start it took up to 10 mimutes for us to even get it started not happy with this location at all.

Rating:

1.0

The tank was almost on empty and they said I drove 40 miles and I sure in the hell didn’t! Out of a hundred dollars they gave me 5.00 back! Hell with the U-Haul on cedar street!

Rating:

5.0

Everything went smoothly and the man who helped was fast and friendly

Rating:

5.0

You might recommend to people to download the UHaul app. I had to download the app when I returned the trailer or pay $20 to have the store do the return the next day.

Rating:

5.0

Excellent service from a knowledgeable, customer focused attendant!

Rating:

5.0

Great customer service. No long wait times.

Rating:

4.0

Good enough

Rating:

1.0

We scheduled to pick up our ubox on 1/6 (one we already had in storage to take home to clean out) but for some reason it was scheduled as a pick up of a new box. Waited for about 3 hours so they could get it out of where they store them just to get a phone call asking if there is anyway we could come back tomorrow because it was so buried in the building. We were offered a $100 refund for the trouble, still have not received this even after calling and mentioning it when we dropped off the empty ubox on 1/13. The staff was nice but not very knowledgeable and seemed to blow us off once we dropped it off.

Rating:

3.0

Understaffed. When I returned my rental truck early on a Friday afternoon, I waited a long time in the lobby, then had to walk around through the lot to find someone to check the truck in. When I finally found someone, I asked if he was the only staff member on duty. He said yes.

Rating:

4.0

The staff was very friendly and helpful. They had the van ready when I arrived. Check is was very easy. The facilities were clean and tidy.

Rating:

2.0

I had to shovel off a lot of snow and ice from the windshield myself. Then the back was frozen shut and had to figure out a way to fix that myself. The moving pads I requested and needed were locked up in the truck so couldn’t jaw them.

Rating:

5.0

Keep the friendly staff you have

Rating:

5.0

Excellent service, keep up the great work guys.

Rating:

4.0

The truck was dirty has glass trash and dog toys in the back when I opened it

Rating:

3.0

Service was slow even though I was scheduled.

Rating:

5.0

they guy that helped us with the rental of a trailer was awesome.

Rating:

5.0

Perfect rental.

Rating:

1.0

Bitch pulled a scam on me, the customer. Had it returned the next day. Claimed I had it for 6days

Rating:

5.0

The driver is to be complemented -- excellent handling of her truck, the forklift, and the containers with a great demeanor and was exceedingly helpful. My phone conversations with your scheduler have also been good. So far I'm very pleased with U-Haul's service.

Rating:

5.0

It was fine but we got approval to return our equipment to Lansing MI . Now we are being told we should have not

Rating:

5.0

It was fine but we got approval to return our equipment to Lansing MI . No we are being told we should have not

Rating:

2.0

Staff was rude,acted like it was an inconvenience to even wait on my husband and I Explained nothing and his customer skills need lots of work. Plus never told that we were only allowed 118 miles and were charged for the 9 extra miles. Not at it was a lot but would of been nice to know before hand.

Rating:

3.0

The truck was running rough

Rating:

5.0

The man who assisted me was efficient and helpful. The truck was easy to use, Thanks!

Rating:

5.0

Nice and clean

Rating:

2.0

Paid for a 10x10 unit but a quarter of was the stairwell so I didn’t get a full 10x10 yet had to pay full price

Rating:

3.0

There's always room for improvement

Rating:

5.0

I like having an indoor storage unit.

Rating:

4.0

NA

Rating:

5.0

I appreciate you Stevie and Jordan! Thank you guys for being there when I needed you most ☺️

Rating:

4.0

Staff at this facility were awesome!

Rating:

5.0

Everyone was really nice it the best one around

Rating:

2.0

A few of the staff had a persona that they didn't even want to be there to work. When it came to a concern when I moved in I was brushed off. But other then that I didn't have an issue with where I had my belongings.

Rating:

5.0

Would not recommend the upper storage units

Rating:

1.0

Tried to get help with the walk that was given to me to lock my storage, Try to explain to one of the staff members that the holes that the lot goes on does not align so the watt can go on it. So instead of helping me all I got was a shrug. As to say I don't know what to tell you.

Rating:

5.0

This location provided excellent customer service! The manager was extremely professional and accommodating. When I first chose our storage unit, I didn’t realize I chose the wrong size. She happily changed our order and did not charge us for the difference in size. My only issue is, the location of the unit inside of the facility was somewhat far from where the truck was so it was a lot of back-and-forth. However, the cards they provided were extremely helpful and needed. Overall, the process was great!

Rating:

3.0

Please understand that every business can improve there business so I didn't give more than average.Thank You

Rating:

2.0

The girl behind the desk was very rude! Told me she was charging me for the way I left the unit! I told her the roof fell in and it dropped all over my things! And she said oh well!

Rating:

5.0

I use uhaul all the time for moving its a great service to have.

Rating:

5.0

Slightly weird people hand around the place, just a little creepy when I was approached.

Rating:

5.0

Very helpful

Rating:

4.0

I dealt witha a young lady named PAYTON .she has glasses. She works at the jolly an cedar location in lansing mi, she was amazing , very thorough, fast efficient, quick on her feet with alternate ideas when what I was looking for wasn't available. Definitely made my experience easier an stress free. She deserves a raise or jus pure recognition truly, Thank you for listening have a great day.

Rating:

5.0

All employees very courteous and prompt. Tate was especially helpful and easy to work with.

Rating:

5.0

I can nNOT thank Uhal enough (as well as Jordan) for allowing me the opportunity that they did! I was really struggling and they always worked with me! I am truly thankful for Jordan and the staff. Thank you so much and thank you again!!! You have no idea how much You are all appreciated.

Rating:

4.0

All was well

Rating:

5.0

This is the 2nd Time using facility. So I would recommend this facility. Jolly&S.Cedar.

Rating:

2.0

Amazing storage always recommend

Rating:

5.0

Thanks U-Haul for making my moving part a lot easier. Always use U-Haul... Nothing better than them, Period.

Rating:

4.0

storage was fine. the lights weren’t working sometimes though which was annoying when looking for stuff or moving.

Rating:

5.0

I am happy with the service I get from them. Thanks

Rating:

4.0

Checking into the facility had unclear signage (where to swipe to check in was unclear). The card readers didn't work well/consistently. There were other readers available and with practice it got better, but overall could've been easier to start with.

Rating:

5.0

Tate was awsome.

Rating:

5.0

Tate who helped me was really awesome.

Rating:

5.0

Keep up the great work

Rating:

5.0

The staff and location were everything you'd want with one exception. I would have liked to have lighting within the unit to make it more convenient when accessing the locker. This was an extremely positive experience overall,

Rating:

5.0

Leave me alone

Rating:

1.0

Horrible experience don't reach out to me for a review again 😊

Rating:

5.0

I moved a bunch of stuff because I was building a home and had to sell mine. My move in date for my new build had changed 3 times in 4 months and kept getting pushed back. Jordan was extremely accommodating and understanding. When I brought some heavy weight equipment to the storage unit, Tarale, helped me a ton. Both Jordan and Tarale were so helpful, professional, and kind! I will use this location again and highly recommend it to anyone looking for a storage unit!!!!!

Rating:

5.0

Easy to check-in, quick service, changed the reservation to meet my needs without hassle and his estimate of my needs was exactly what was required. Thorough walk-through and the dollies were right where I needed them. After a long cross country trip, it was very much appreciated!

Rating:

5.0

Tate helped me with all of my Uhaul needs. He was very informative and knowledgeable of his job. I really appreciated his kindness.

Rating:

1.0

I'm seeking legal advice my things have molded

Rating:

5.0

I went into the Cedar/Jolly location a year and a half to two years ago and it seemed like an unorganized mess. I was hesitant to go back but it’s the most convenient one. I was beyond pleased with the difference in cleanliness, customer service, and overall organization that I saw. Huge change from a year and a half ago! I was a little apprehensive about my things being safe at this store due to location but Jordan Martin took me to where my belongings would be held and showed me how secure the area was and that everything is under surveillance. Jordan was so friendly, personable, and reassuring which made me feel safe. I will be coming here for future services and also be recommending this location to everyone!!! Excellent job!!!! I am so happy with my experience!!!!

Rating:

4.0

The only draw-back, for me, was the hours to access the storage unit.

Rating:

3.0

I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.

Rating:

5.0

Was very pleased with our truck rental and also the procedure of checking out of my rental unit. Overall I would recommend using this U Haul again. Thanks for your services. Judy

Rating:

3.0

the doors are too small within the actual facility. it was tough trying to fit large items within the storage.

Rating:

4.0

The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 😳

Rating:

5.0

they were even priced lower than most of their competitors, which was surprising in a large corporation.

Rating:

5.0

Very helpful in resolving a billing issue.

Rating:

5.0

Alvin was very helpful and courteous well informed i was pleased immensely and pleasantly impressed

Rating:

4.0

The lock on the outside door was broken...I reported that I could open the door and hoping it will be fixed as that would be a security concern. Otherwise, experience was excellent . It was well lit but I had concern about broken lock

Rating:

1.0

horrible service. Awful response times. Nobody knew what was going on. Worst establishment i have ever given money to.

Rating:

5.0

Honestly the entire reason my visit was enjoyable was because the guy who helped me was amazing. The best customer service I've ever received at any business in a LONG time.

Rating:

5.0

I am rating an excellent for one reason, the boss Mr. O'Riley. he was very fair and exceeded expectations. However, the door situation and access is a bunch of BS. The doors never fin worked properly the entire time I was renting which was over a year. Totally fin stupid u cant get the doors to open properly...and stay open when they are supposed to after logging in and being in the unit. i had to prop the doors open everytime...including my last day...GET THE FUKIN DOORS FIXED!!!!!!

Rating:

4.0

The staff are always willing to make suggestions and they know the process so well but things go smoothly. They are much appreciated

Rating:

5.0

Christopher is a welcome addition to this team on Jolly & Cedar. When we picked it it there was confusion, frustration, no masks, no leadership. When Christopher came on board things changed for the better. Focus on safety as this is what you will be graded on with this crisis.

Rating:

5.0

Staff was friendly and not overly chatty which was great after a long tiring day

Rating:

4.0

Great staff, but not enough staff for the amount of customers.

Rating:

5.0

Thank you i really appreciate your help

Rating:

5.0

I was happy with the service, but I did receive an email about my storage being overdue. I had already moved out.

Rating:

3.0

I have received my refund in a timely manner and I appreciate your cooperation. Thank you Jordan and thank you to the general manager James. Also Tammy in the service center cost center wherever she is. Thank you Wanda Wilson

Rating:

4.0

Thank you you were very needed

Rating:

4.0

Very nice place and clean

Rating:

4.0

Love UHaul Storage. Use you guys for years :)))

Rating:

5.0

Smooth transactions, friendly staff and affordable.

Rating:

2.0

I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this month

Rating:

5.0

The staff was incredibly helpful and provided a great moving and storage experience!

Rating:

3.0

The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.

Rating:

4.0

Good

Rating:

4.0

Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.

Rating:

5.0

Didn’t have one issues or problem with my service.

Rating:

5.0

Everyone was very nice and helpful

Rating:

5.0

Throughout my entire reservation, I spoke with U Haul employees who couldn’t seem to help me or take a rude tone. However, once I got to the Lansing store, they took the best care of me. They rock.

Rating:

5.0

Great Service

Rating:

5.0

Thank you for being helpful and having friendly service with a smile.

Rating:

1.0

I am and have been extremely frustrated with my storage experience at this location over the past 13 months. I have been and am currently being treated with disrespect as a customer.

Rating:

5.0

Only one customer service reps in the store in Indianapolis on Michigan rd. He wear dreads and his customer service was less to be desired. Very flip in his interaction with me, and argumentative loud

Rating:

5.0

Very accommodating and friendly staff. A very good experience. Would recommend.

Rating:

3.0

When I made my reservation I wasn't notified that the truck had to be returned to the exact place it was rented from. I was only told a time, that needs to be updated with all agents making reservati

Rating:

4.0

Very nice customer service.

Rating:

5.0

We have removed out belongings thank you for keeping them clean dry and safe. Sincerely the farnsworths

Rating:

5.0

Thanks have a great day

Rating:

2.0

I have been using this location often over the past 4 years since I am a college student and move often. My most recent experience has been a pain and is still not resolved properly by the staff.

Rating:

5.0

Easy and convenient. We even had some issues with cancelling our reservation and they helped us to clear it up.

Rating:

5.0

You guys are doing great and I really really enjoy renting with you guys and you guys are helping me out with everything that's been going on and preventing my ex from my info about me n my unit

Rating:

4.0

The woman who helped us was very customer focused and did a great job helping us and others.

Rating:

4.0

Would recommend!

Rating:

5.0

2nd year with you and everything was great!

Rating:

5.0

Great staff. We'll run UHAUL operation.

Rating:

5.0

No complaints!

Rating:

5.0

everything went well.

Rating:

5.0

James was extremely helpful and very courteous! Will recommend friends and family!

Rating:

4.0

It was good.

Rating:

5.0

Thank you for helping us on short notice

Rating:

5.0

Very helpful Staff, Everyone I had encountered was so helpful, down to even helping find my keys, and I needed to change storage areas to a larger one! I would recommend them.

Rating:

4.0

We were customers at the storage unit for over 4 years never really had any serious problems but one time with a lock being left on my storage unit after I paid but it was handled very professionally

Rating:

5.0

I used these guys for U-Box delivery. They were ahead of schedule, which was very, very good for me. Prompt response on the phone. Willing to flex times and delivery. Very professional personnel.

Rating:

5.0

I appreciated the free month of storage and solid customer service.

Rating:

5.0

Great service even though this was for a storage unit my sister used. Thank you.

Rating:

5.0

Had unit #536 much longer than I ever anticipated. It has always been clean and well presented by appearance and service. Always felt safe. Good job. Regards, Max Pierce, owner, Lane Jessop Agy