Customer did not leave a comment.Normelita C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Kailua-Kona
Kailua-Kona, HI 96740
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Judyann W. | Overall Experience
We've used UBox multiple times and they NEVER close correctly. It takes a great deal of effort and people to close the door, and yes, we made sure it wasn't over-packed and nothing was obstructing the door or the area near the door. Even when empty, it was difficult to close and secure the door. It was also a huge pain that Kona UHual doesn't deliver to Hilo without charging an arm and a leg, or that we could not do a one-way trip. Had we known this beforehand, we would've gone with someone else. Would not recommend UBox to anyone, and definitely would not use UBox shipment again. For as expensive as a UBox is, it should be sturdier and easier to close. Please convert to metal or something other than wood that falls apart. The first time we used a UBox, it damaged our goods because the sides were splitting apart during shipment and someone drilled it back together and drilled right through our property. I sent a complaint and no one responded. Does anyone read these?sanjana K.
If you post a KAMAAINA rate live up to it or take it off your website. Your employee would not give me the info and said even though I have been a Hawaii resident for longer than he has been alive I don3 qualify. Now that's RACISM!!!Clay C.
Customer did not leave a comment.Glenn A.
Customer did not leave a comment.Mel G.
ride was smooth and comfortable and we were able to pick up and deliver 2000 pounds of food for honokaa feeding programWilliam M.
Customer did not leave a comment.Kent M.
A awesome customer service! Fast, kind, and courteous. Thank youRANDALL M.
I thought the experience and Prescott and with the pick up in Kailua Kona was better than I expectedBruce D.
Everything worked out great!!!!Darryl M.
Got a flat. Spare tire was not inflated properly. No owners manual in the truck. Staff members at both check in and check out were helpful and positive.Cavan S.
Customer did not leave a comment.MARC K.
The best customer service we have ever had from ANY rental company.SHOAB N.
Customer did not leave a comment.DAVIN F.
Customer did not leave a comment.ROBERT JAMES R.
I reserved a vehicle with the drop off location being in Hilo and pickup in Kona. Thank goodness I double checked as the drop off location was reassigned because â€œcorporateâ€ owned locations and â€œnon-corporateâ€ uhaul location can't intermingle. I have done drop offs like this before with no problem and it sounds like there was an issue keeping vehicles on that side of the island. I drove 4 miles to be charged $25. Waste of time and left me extremely frustrated with no resolution.Ryan D.
I was totally pleased with the entire experience from booking online all the way to returning the truck. The person who helped me check out could not have been nicer or more helpful and the same when I returned the truck. I will definitely use this dealer again!SCOTT S.
My experience was horrible. I was transferred 7 times. No one could help me. All I got was the run around. I can't believe you're still in business. I will NEVER use you again.Kendra T.
Customer did not leave a comment.John J.
Need more than 1 person working the check-in check-out counter. 2nd time we've used u-haul and bothtimes it takes about 1/2 hr. to check out.Charlie L.
No need to improve. The staff is as awesome and the truck was clean and served it's purpose. Maybe give them some bonuses:)Jeremy T.
Thank you guys gor going out of your way for helping me and honoring the price of Kama'aina too! Mahalo and Aloha, Mia WrightMia W.
Customer did not leave a comment.GERALD G.
The check engine light came on after only 20 miles and the customer service sucked they were rude and not helpful at all. I went to the hilo location 50miles away just to get a different truck rental because I didn't wanna deal with the people at the kona location! Don't recommend going thereTyler A.
Better signage to help us find the locationLINDa W.
This is the only option on the Big Island of Hawaii. Paying for the mileage to drive all the way to Hilo and back is painful. It added roughly an extra $100 each way to the advertised price. Please take this into consideration when determining whether or not to reopen one of the locations on the other side of the Island.Amy E.
Customer did not leave a comment.CURZON H.
Customer did not leave a comment.Leonalisa K.
Manager Cerese was very rude calling me and demanding the truck to be returned. I kept trying to explain to her what I said and she kept raising her voice and giving me rude remarks that I should return it. Managers are to be trained professionals and treat everyone with respect. I would like to know if this issue have been addressed.mc hoover N.
upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was CheriseNyla K. | First Impressions
The girl who assisted me was very knowledgeable and was very, very nice. I couldn't ask for any better service. Exceptional!Linda A.
The staff both on Oahu and in Kona were great. Thank you for making a difficult process easier.Jean C.
Customer service was fabulous!!NATASHA M.
Customer did not leave a comment.Charles G.
Nothing I can think of need improving.Mechthilde W.
The only problem I had was I was told my credit card was on file so they would take payment out if I didn’t come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn’t sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn’t care for the 15.00 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Thanks.Susan H. | Overall Experience
Customer did not leave a comment.David P.
Cerise took care of us Well even if her computer wasn't working properly she handled it professionally smooth. I'll definitely use uhaul again in the future at this location.CHELSEA F.
Customer did not leave a comment.Shlomo E.
Customer did not leave a comment.erik G.
There was a ton of cockroaches in our truck, it was disgusting and scary. That's allMatthew P.
Sarise ( sp?) Who helped me when I returned the truck today was awesome...super Aloha spirit...thank you..Claudio M.
Customer did not leave a comment.Reginald L.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.BARRY K.
Everything was great - the only issue I had was the 15' truck I had booked wasn't available. Fortunately there was a 20' one available - though it was somewhat bigger than I really wanted.David S.
Customer did not leave a comment.Mckenzie S.
great service at the locationBRENT G.
It was perfectGARY C.
Good Crew in the morning at 7:00am when they opened prompt, good crew when returning in late afternoon. Look forward to many more hassle free rentals. Thanks guys!chase P.
Everything was perfect, start to finish. I'm a very happy customer!John H.
The representative Cerise Huihui was efficient and friendly. It was our first time using UHaul and it was a great experience. ThanksJackie S.
They showed lots of alohaGregory B.
Need more parking options. Other than that, everything was wonderful!!!Kara K.
Customer did not leave a comment.Casey Ann K.
Your whole Team was so nice and professional.LORRAINE W.
I honestly don't have anything to say..I think you guys do a excellent job.. thanksRichard B.
Excellent people and service. Please find out who was working on 4/8/21 and 4/11/21, they were the best everrrrrr! Pick up and drop off was awesome. I will check up to see if this message was actually passed along to them. Please make sure they know their work was appreciated tremendously!Karinne W.
Manager here is incredibly professional, friendly, and helpful!Joshua L.
Customer did not leave a comment.JEFFREY W.
Staff was friendly. Vehicle was clean and in good shape except warning that it was due for an oil change. Particularly like the package of pads that I rented. I expected dirty quilted blankets, but got handy, clean pads instead. Checkout was a breeze.G F.
Customer did not leave a comment.John S.
Excellent Service during my pickup and drop off. Wonderful staff.Leonalisa K.
The Customer Service person, Peaches, was very knowledgeable and very pleasant . . . a big asset to this location. No improvement s needed.Clayton K.
Customer did not leave a comment.Worst M. | Overall Experience
Customer did not leave a comment.James S.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Jason W.
Great people ðŸ˜Donald J.
Customer did not leave a comment.Greg G.
Customer did not leave a comment.Allen G.
Customer did not leave a comment.Benjamin V.
Staff is friendly and helpful. My truck had a â€œcheck engineâ€ light on and they switched me to another truck and I was on my way. Checking back in was even faster as I was met by a team the check everything and handed me my receipt. They made a tough job much easier. Thanks to the staff in Kona!CHARLES C.
Customer service at this location was terrible.Jonathan B.
The Kona staff, Issac and Cerise, was very helpful in locating my containers and delivering on time. I just wish they informed me when it arrived because we were waiting for the items in the container. Other than that, no complaints in uHaul's containers, moving, or price. I would highly recommend uHaul to anyone as a reliable moving company.Bruce K.
Customer did not leave a comment.Quentin H.
Customer did not leave a comment.Kekuponohoku C.
Mahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama ponoSPENCER K. | Overall Experience
Very professional and understanding. Would recommend to everyone. Ms Huihui a pleasure to work with. Mahalo U-Haul Kailua-Kona.George K.
Cerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone’s needs to be met! Thank you guys again for those years of help. :)Briana F. | Overall Experience
Customer did not leave a comment.Julie H.
Customer did not leave a comment.PETE W.
Customer did not leave a comment.Bonnie B.
Treated great, no suggestions.Janet L.
Customer did not leave a comment.Michael L.
Keep your trucks in working order & work on your communication skills!!! What should have been a move lasting a few hours max, turned the into a 10+ hour nightmare. The truck wouldn't start once at the location we loaded all my belongings into, engine light came on, strange messages continuously changed re. what was wrong & it took approx. an hour to start up again. Once started, we left for my new place, the truck went fast both forward & in reverse while in neutral & didn't move when in gear. Once we all called the service provider, who was clearly not familiar with the Big Island of Hawaii, it took well over 3 hrs. for the tow truck to get to us because it came from the farthest place away from us & had other stops. We were freezing, hungry & my new landlady & roommates were completely inconvenienced as it was very late by the time the driver got to us. The tow truck driver told us he didn't get the service provider's call until 2+ hours after they told us they'd called him, so it wasn't his fault. Once we got to my new place, we still had to unload all my things into the house. All in all, due to the truck not working & dangerous to drive, waiting many hours on the side of the road for help, the long delay for the tow truck, etc., the move that should have taken a few hours, took over 10 hours. Almost 24 hours later & I'm still wiped out. Luckily, my new landlord & roommates are easy going and did not seem upset that boxes & furniture were being moved upstairs so late. Nonetheless, it was a horrible way to start off at a new place with new, unknown housemates. The least Uhaul could do is give me a full refund.GUENEVERE N.
Just need to keep these awesome employees happy since they are doing a great job, especially Cerise HuihuiJefferson H.
Customer did not leave a comment.brian H.
Customer did not leave a comment.Heather A.
Customer did not leave a comment.Frank S.
My only issue was the engine light when on in the vehicle as I was driving. No fault of the employees, for it happens. Otherwise they are always helpful and courteous and I will be back again. MahaloLeonalisa K.
It's Kona, space is very limited.Mark M.
met with friendly and helpful staff members. totally satisfied.Rudy E.
Hard working crewTaylor S.
Great truck! Did the job.Keven R.
Customer did not leave a comment.Claudia A.
Was not able to pick up my truck at the reserved time slot. No discount received which doesn't make a lot of senseSAMUEL K.
The service was good. My only concern was there were 2 customers in the store with no mask and no one told them they needed to wear one.Leonalisa K.
Check engine sign was on, car was clearly not filled up to full, employees tried to hassle me on the gas even though I took a picture and showed it to them with a time stamp prior to driving off the lot. Gave me a headache, it was not a fun experience. I've rented from uhall 20ish times before all over USA, i have a perfect driving record, with perfect credit,, they asked for 2 other people's information for proof that wasn't a thief.. This was by far the worst experience renting a truck to move, and I was doing it to help a friend..Andriy M.
very nice, thank youMerry Anne S.
Everyone was friendly and the process of getting the truck was quick, dropping off the truck took all of two minutes.Megan V.
Was very easy when went in for pick upMelissa F.
Customer did not leave a comment.Michelle R.
Excellent customer service!!Jacquelyn G.
Cerise was so helpful and nice.John A. | First Impressions
I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn’t cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!nicole a. | Overall Experience
Thank you guys for everything. You guys are amazing and have the best customer service 🤗 much Mahalos and Aloha’sMichelle L. | Overall Experience
On point all around! Mahalo for being there for us. God bless you and ohana....SPENCER K. | First Impressions
Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. MahaloKealii F. | Overall Experience
All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.David-Joseph A. | Overall Experience
Customer did not leave a comment.Valjawan D. | First Impressions
The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staffJustin D. | First Impressions
We have had a great experience thus far. Cerise and her staff are friendly and informative.Debra P. | First Impressions
My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167.40 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896Elena H. | Overall Experience
Customer did not leave a comment.Bonnie S. | Overall Experience
Customer did not leave a comment.Edward H. | First Impressions
We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.Francis O. | Overall Experience
My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.Kealii F. | First Impressions
All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.Bonnie F. | Overall Experience
Customer did not leave a comment.sonya M. | Overall Experience
I love working with every one thereDawn R. | Overall Experience
Cerise and staff are some of the friendliest and helpful uhaul associates I’ve dealt with. Makes the experience that much easier and seamlessPatricia T. | Overall Experience
Wonderful experience!! Cerise the manager was extremely helpful and friendly.Joanna P. | Overall Experience
Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.Darlene S. | First Impressions
Very friendly and helpfull.Bonnie F. | First Impressions
Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rentalJeffrey Byron W. | First Impressions
Awsome customer service Very friendlySierra K. | First Impressions
Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)Elena H. | First Impressions
Trust uhaul with your property, the security is top notch . Management is on target.. very professional...Summer O. | Overall Experience
Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.melanie k. | First Impressions
storage and truck are so clean.Dawn R. | First Impressions
Great services and employees.Units are immaculate.Herman M. | First Impressions
Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.MARK G. | Overall Experience
Just wanted to say thank you. Every one there was very professional. Thank you againRoy N. | Overall Experience
Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise’s!Gary R. | Overall Experience
Great service.MARK G. | First Impressions
Excellent customer service Extremely easy facility to accessCynthia S. | Overall Experience
I was impressed with the U-Haul service,, every step of my move was handled with professionalism thank youChris R. | Overall Experience
cerise and her team were very helpful in guiding me to rent a store room.Daniel P. | First Impressions
The staff was amazing!STEPHEN W. | Overall Experience
The staff was terrific and very patient in making the arrangements necessary for our unique situation.Delores F. | Overall Experience
Manager was awesome she was on it with all request and very efficient in all she did.Tracy S. | Overall Experience
Just wish it was a little more inexpensive..Cedrick O. | Overall Experience
It was easydebbie b. | Overall Experience
Helpful and friendly stsffMeashell S. | Overall Experience
I would use your services again.Christopher C. | Overall Experience
Very friendly and helpful!Bary F. | Overall Experience
The friendliest u haul I’ve ever been to. Thank you for making it simple.Jared C. | Overall Experience
Just on the side where I have my staff, it's warmer than the rest of the all units.Hector J. | Reservation
Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.larry r. | Overall Experience
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