BARBARA P.
Gentlemen who helped us was very accommodating and helpful.
Customer Reviews for U-Haul Moving & Storage at Keystone Plaza
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Keystone Plaza
Nicholas O.
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Online Move In
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The layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.
MERLE W.
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First Impressions
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I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn’t appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, “ Don’t get me started about the call center.” My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.
WILLIAM E.
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Overall Experience
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humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison
WILLIAM E.
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First Impressions
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great but cost kept increasing over time, beyond what willing to pay
Bethany O.
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Overall Experience
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Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.
abi g.
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Overall Experience
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Nice and clean and really good staff I appreciate everything Highly recommended
Michael A.
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Overall Experience
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Good experience....except....the lock is very difficult to unlock. I threw it away!
Mark S.
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Overall Experience
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We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.
Mark S.
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First Impressions
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The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!
Nanette K.
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First Impressions
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The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.
Charlotte C.
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First Impressions
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I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau
Michael A.
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First Impressions
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The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.
Sara D.
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Overall Experience
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My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.
martha d.
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Overall Experience
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No elevator. Had to walk heavy things up the steps to storage.
tikisha t.
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First Impressions
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A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 😊
Donna Mae W.
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Overall Experience
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Service was excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers
amanda h.
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First Impressions
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This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.
Valerie D.
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Overall Experience
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Great service, cheap price, keycard access was very cool.
Lidia M V.
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Overall Experience
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UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.
Linda R.
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First Impressions
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William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy
Del E JR p.
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First Impressions
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Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH
martha d.
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First Impressions
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Very good
Jackie T.
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Overall Experience
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The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.
Molli P.
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Overall Experience
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The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.
andrenai n.
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Overall Experience
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I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding
Jesica J.
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First Impressions
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The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.
jamie c.
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First Impressions
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Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !
sharon g.
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Overall Experience
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Great customer service
sharon g.
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First Impressions
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Customer service was great 👍
Kimberly C.
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First Impressions
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The guys here are great!!!
eric v.
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First Impressions
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My lock broke and I didn’t even use it. I was charged for another lock. It should have just been a return.
Charity W.
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Overall Experience
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Had to pay rent for a month after moving my stuff out.
Daniel H.
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Overall Experience
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Very easy, clean and convenient.
fantasha c.
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Overall Experience
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I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard
tameka g.
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Overall Experience
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Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt
ebony c.
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Overall Experience
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I didn't mind using the uhaul storage space but I just couldn't afford it at this time..
carolyn j.
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Reservation
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Thanks for the wonderful service... that was provided
Nicole W.
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Reservation
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Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!
Sheila W.
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Overall Experience
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Keep up the good work.
Bonita P.
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Overall Experience
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Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.
tameka g.
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Reservation
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The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out
VICTOR D.
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Reservation
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Very good
BRIAN B.
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Overall Experience
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For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less
BERTHA S.
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Overall Experience
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Greater accessibility for people with units on upper floors to and from cars, trucks or trailers
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