Truck had a leak in cargo area roof allowing cargo to get wet and resulting in puddling in the floor. Cargo door was rusty and extremely difficult to open and close. Lock was nearly impossible to open. Vents in truck were broken/ not a big deal for short haul but would have been uncomfortable for long haul. After hours check in was awful. Website shown on sign did not work after multiple attempts, others dropping off were also frustrated with process. Eventually saw sign on wall of building with Qr code which worked. Process took close to 30 minutes. Really only impressive part was how clean the interior of the building was. Have rented from various insulation and others around the country this was our worst experienceAlyssa D.
Customer Reviews for U-Haul Moving & Storage at King St
Charleston, SC 29403
(S of Columbus St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.rodney D.
Customer did not leave a comment.Christina G.
The app was of no use, but thankfully, the staff at this location were very helpful and accommodating.lisa S.
Customer did not leave a comment.VYTAS R.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.DIANA V.
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.CIARA R.
This was the best darn tootin' truck rental this ol' gal ever experienced! Keep shining on U-Haul ðŸš›ELIZABETH O.
Customer did not leave a comment.GEORGE T.
Customer did not leave a comment.ANDREW L.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.John C.
Customer did not leave a comment.SCOTT A.
Customer did not leave a comment.Robert G.
The best service and bang for your buck!GIMEL P.
I accidentally made a reservation for the wrong date. The wonderful service woman fixed my problem and gave me my van as I had hoped. The return check in process was simple. Best U-Haul experience I've had over the years.joyce H.
I was not given the truck I was supposed to receive or the extra equipment I paid for. The truck was parked in the very back and it took me ten minutes just to get it out of the parking lothollis B.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Alex C.
Customer did not leave a comment.Steven G.
Owner was outgoing, friendly and beyond helpful. Great experience we would not hesitate to repeat.JEFFREY D.
Always the best!RAMELL M.
Customer did not leave a comment.IAN W.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Peggy T.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.John H.
Customer did not leave a comment.Brendan L.
Staff did not understand the online pickup option. One staff member gave us the key to the truck and told us we were done only to have another extremely rude and hostile woman call us and tell us the pickup process was not complete. The truck had a cracked driver side mirror, the right side mirror was rusted and could not be adjusted and passenger side seat belt could not be extended.JENNIFER B.
Everything was prepared and ready at my arrivalJAMAL J.
Everyone was very rude and only one guy with dreads was friendly. I will never rent from here again.Robin G.
Customer did not leave a comment.worth M.
HUGE thank you to Lou and the whole team: I had to transport some artwork and I wasn't sure the best way to do it but they brainstormed all the different ideas and hooked me up with a perfect sized trailer! Lou installed the hitch electric work in under an hour and sent me happily on my way. A great experience!!Heather J.
Customer did not leave a comment.DEBRA S.
Customer did not leave a comment.JACOB P.
Always the Best!CLAYTON B.
Quick reservation and pick upJose C.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.Alaina S.
Customer did not leave a comment.Anna R.
Got extra charge that I do not know what is for $30MICHELE G.
Customer did not leave a comment.HEATHER J.
Waited on the phone for over a half hour to go over the billing because the after hour location finder wasn't working.THOMAS C.
Customer did not leave a comment.David G.
Customer did not leave a comment.EVA R.
Customer did not leave a comment.Douglas M.
kept getting "oil change message" throughout the trip. this should have been taken care of before hand. The Chevy van was pretty miserable to drive. Hope y'all are getting more Ford Transits, or equal.Bruce E.
Customer did not leave a comment.Richard G.
The guy outside who hooks you up, and coordinates things makes this place the best Uhaul place I've ever used. Did a drop off and a pick-up there, and both times felt like I was getting both good help, and efficient service.JONATHAN N.
Customer did not leave a comment.Kimberly B.
Very easy pickup and drop off. Convenient to anywhere in downtown Charleston. Easy access in and out of parking lot.Arthur M.
Drop off boxes don't match boxes portrayed in the videoNigel C.
Customer did not leave a comment.DANIEL S.
I rented a truck (max number of miles) so a drop Off location in Mount Pleasant would have been nice.JOHNNY D.
Customer did not leave a comment.John I.
Utility and appliance carts were not available despite being available online when reserving.CHRISTOPHER R.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Rudolph M.
a cornerstone for Uhaul in Charleston SCTHOMAS B.
More clearly mark where pick up vehicles areStephanie S.
The manager was very personable and professional. Her team was the same!Michael N.
Customer did not leave a comment.Todd C.
Customer did not leave a comment.FRANK T.
Wonderful service by the young man who took the trailer off of my vehicle. Give that man a RAISE. I think his name may have been Charles. OUTSTANDING!!Dennis H.
Way too expensive for a trailer one way rentalRandy M.
Drop off person was rude and did not explain their process to close out rental. No final bill was provided until receipt was emailedGrant H.
You all saved us ~ we had reserved a truck a the Uhaul on Johns Island and they fell through for us at the last minute ~ thank you!Christopher F.
Customer did not leave a comment.TRAVIS R.
Customer did not leave a comment.PETER M.
We had trouble with a fuse on the truck and the attendant was bot friendly and competent and helped us fix it.JAMES N.
Very friendly and helpful staff. Pre-checkin didn't seem to save a lot of time.Brett C.
Customer did not leave a comment.SCOTT A.
Customer did not leave a comment.virginia P.
Customer did not leave a comment.Margaret D.
Customer did not leave a comment.Christoph G.
Customer did not leave a comment.Christina G.
Customer did not leave a comment.Philip R.
Customer did not leave a comment.MARY W.
The $25 cleaning fee seemed excessive. It exceeded the daily cost of the truck rental.SAMUEL F.
Please provide some self-education material regarding the 24/7 Share Truck program. I did not have the time on rental day to get information about the plan. Thank you. I have been using this location for MORE THAN TWO DECADES. YOU'D THINK THEW MANAGER WOULD RECOGNIZE ME BY NOW. SHE EXCELLENTLY MANAGES THIS FACILITY.Kenneth N.
Young man who met me at the drop off was very personable and courteousDONNA W.
Drop off was easy and uneventfulDINA L.
dolly was ordered but not availableRobert L.
Excellent service from this location!RACHEL C.
Scariest uhaul I've ever driven. Brakes did not work very well at all, it felt like I had no control over the truck when I was going over bumps, the steering wheel would jerk to the right. The truck burned gas like crazy, even considering the fact that it was loaded down with boxes. I'm not sure if it was that particular truck or GMCs in general but I've never been more scared to drive a uhaul ever.Tiffany C.
Customer did not leave a comment.Altonio B.
Everything was awesome. ThanksEvaristo P.
Great experience. Friendly staff. I will be back for any future moving needs.Marija K.
Customer did not leave a comment.KURT E.
Charged me $18 in gas for FIVE miles. Had to call customer service to get this corrected.Christopher H.
very quick - very helpfulFred B.
Customer did not leave a comment.NICHOLAS S.
The Best in the business!!!MAURICE J.
Customer did not leave a comment.CATHERINE D.
Customer did not leave a comment.BERNICEW C.
The truck was not clean on the inside ..... it was filthy .... old water bottles behind seats , trash in the floor and the dash and cup holders were very dirty . Never gotten a truck that was so dirty and if had not been in such a bind and in a hurry I would have definitely taken it backTRACY P.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.Cristina T. | First Impressions
Customer did not leave a comment.Richard W. | First Impressions
Customer did not leave a comment.Larry B. | Overall Experience
Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.Michael M. | Overall Experience
This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.Jesse Z. | Overall Experience
There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.Max S. | Overall Experience
The staff was very helpful to me and kindtyronda v. | First Impressions
Thanks for the excellent experienceWilmer N. | Overall Experience
Good people here that are ready to helpShane G. | Overall Experience
😳👍Lee G. | First Impressions
TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.Max S. | First Impressions
Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual againbritney S. | Overall Experience
My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.Clint S. | Overall Experience
Good people and great location!!Jonathan M. | Overall Experience
The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.Steph T. | Reservation
after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!william g. | Overall Experience
I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.Cheryl B. | Overall Experience
I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!william g. | Reservation
Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rudeDarrin s. | Reservation
Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!Debbie C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!