Customer Reviews for U-Haul Moving & Storage at King St

7482 reviews

584 King St   Charleston, SC 29403
(S of Columbus St)

(843) 723-1605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 723-1605

584 King St
Charleston, SC 29403
(S of Columbus St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everyone who works there is so helpful.

lilian P. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

I'm satisfied with my service with no complaints. Thanks until the next time

Dionne F. 
Rating:
5.0

Customer did not leave a comment.

Chayce F. 
Rating:
5.0

Customer did not leave a comment.

KACI F. 
Rating:
5.0

Agreement noted fuel tank at 1/4. Truck was well below this. $15 to reach 1/4 tank immediately after leaving I haul store .

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

stephen K. 
Rating:
5.0

Customer did not leave a comment.

Aldin B. 
Rating:
5.0

Overall one of my best experiences.

TIMOTHY G. 
Rating:
5.0

Everyone was very friendly and helpful. Made the entire experience a breeze. Will definitely come back again!

Sophie B. 
Rating:
5.0

Customer did not leave a comment.

Caroline R. 
Rating:
5.0

The manager (can't recall name- black gent with a beard) was so kind, attentive, and professional.

CATOR S. 
Rating:
2.0

Make sure client has the equipment provided

SANDRA R. 
Rating:
5.0

Everything was great!

Leila T. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Your staff were very helpful in making sure I was hooked up properly . When I turned in trailer they were equally as professional.

Timothy G. 
Rating:
5.0

Customer service was excellent from check in to return. It is refreshing today to deal with people who enjoy their job and compliment the company they represent.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
1.0

Simple and quick, never went inside, 3 minutes tops

Thomas T. 
Rating:
5.0

Drop off was as easy as it could get. Was greeted and they took it form there!!!

STEVENLLOYD S. 
Rating:
1.0

This location did not check our equipment return in properly and charged us for a week extra when we no longer had the van. They have been non responsive to phone calls and emails.

Evan L. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer Service was exceptional. No waiting, clean vehicle. Highly recommend.

DENNIS P. 
Rating:
5.0

N/A

Hans W. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
5.0

Passenger door handle broken. Cargo padlock not functional. Website repeatedly failed to allow login on iPhone. Had to use PC at home. Steering on the truck I drove was a little sloppy, always making steering corrections to stay in lane.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

jill H. 
Rating:
5.0

Bar none the best experience I've ever had renting a U-Haul. I had a last-minute change to make at pick-up time and despite the store being busy, the staff was incredibly accommodating, efficient, helpful and friendly. I interacted with 4 different staff members between pickup and drop-off and all four had the same friendly demeanor and were prompt, super competent and just plain good people. I'll be going out of my way to rent from this location again the next time.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Check in was fast and convenient. The gal checking us in was cheerful and considerate of our weariness from traveling. She made us feel welcomed.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA H. 
Rating:
1.0

I'm done with Uhaul.

Timmy H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
3.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

really great customer service.

STEVEN G. 
Rating:
5.0

Quick and easy. Woman was very pleasant And didn't have to go inside

ROBIN P. 
Rating:
5.0

There were multiple warning lights on in truck including check tire and the check engine light.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
1.0

Customer did not leave a comment.

Amanda M. 
Rating:
4.0

Customer did not leave a comment.

Drew C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Very courteous and professional staff to assist you with your rentalZ Highly recommend.

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
5.0

All employees that I had interactions with were helpful and pleasant. Best Uhaul experience I have ever had.

Blake W. 
Rating:
5.0

Staff at the front desk were very nice and helpful. Van worked great.

Crystal H. 
Rating:
1.0

Never got the dolly but was charged for it after I was assured I would not be. Hung up on me when I called 1st time about it. Put on hold and no one came back the second time. Was charged for an extra day. And the van said it needed an oil change every time I turned it on. Contacted customer support and got no return email.

JACOB S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

DARWIN G. 
Rating:
5.0

Help me move!!! Lol just kidding. King street uhaul is the most consistent place to get a truck or moving equipment. Never disappointed.

THOMAS G. 
Rating:
5.0

All staff were friendly

Frederick R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Daniel I. 
Rating:
5.0

Customer did not leave a comment.

Hunter K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Smoot and easy drop off. Not more than a few minutes. Very easy access in downtown Charleston.

Emmanuel H. 
Rating:
5.0

Customer did not leave a comment.

Trevor K. 
Rating:
2.0

Tell customers of a 60$ fee (which corporate says should be 20$) for after hour drop offs.

Trey W. 
Rating:
5.0

Customer did not leave a comment.

ALIX K. 
Rating:
1.0

There is so much congestion and overcrowded lot. It was redicilous

Helen B. 
Rating:
2.0

Terrible customer service. Do not make customers back into busy streets with a trailer when you could easily re orient the pick up line to pull straight out into the street.

Carter A. 
Rating:
5.0

Customer did not leave a comment.

Richard L B. 
Rating:
3.0

I had the app and tried to check in online and couldn't I had to go In where it took me over 30 minutes to get my truck. I had the truck for 90 minutes less than o reserved it and used it for 5 Miles less than I pre-paid for. I got charged $10.40 for has when I only went 30 miles. Not very good business practice. I'll have to reconsider ever going back.

GREGORY D. 
Rating:
5.0

Prompt, on schedule and professional.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

I tried the cell phone pick up option for the first time and do not recommend it. When I came to pick up the truck, it would not recognize my password and had no obvious option to reset it. I went inside and the owner was fantastic, very patient, and very efficient. Upon return, it was raining extremely hard, but the attendant met me promptly and made the return extremely fast and efficient.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

The only problem with the this location is that it is extremely cramped with trucks and trailers for rent. I took quite a bit of maneuvering to be able to get the trailer in place to drop it off. The attendant was very helpful and made the experience a lot easier that it may have been.

Edward M. 
Rating:
5.0

The location was excellent. I did not appreciate being over charged for the rental. The same rental that I was given was advertised on your website for over two hundred dollars less than what I was quoted over the phone and charged. That's deceptive practice and I will be sure to let all my friends and family know because when I called about that I was told that nothing can be done about that.

Amanullah L. 
Rating:
5.0

Crew was super friendly and efficient. The gentleman who helped us hook up our trailer was great! So nice ... quick ... thorough . Thank u

Brenda H. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

The staff here were fantastic on the two drop offs I made. They were helpful and had the return system well thought out.

LUKEJOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

nice people, very quick service at return ! thank you :)

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Nothing. Keep up the amazing job.

FERNANDO C. 
Rating:
5.0

First the bad. 7/31 is the day most leases end in Charleston and it is mayhem. Everybody and their brother was renting to move out on Saturday, 7/31 and move in on 8/1. I know because I met them and their brothers in line Saturday morning. We reserved a van but received an email saying we would get a pickup instead- not ideal to store belongings in overnight but we would figure it out. I entered to a quiet, sweltering line 20 deep. One person was behind the counter, line hardly moving. Elijah arrived for work, announcing to the crowd in line he was going to make it happen. He and Chris Spears worked their way through the line, finding a truck, trailer or van either at their location or somewhere else, one by one. What could have been a riot in that store was made an actually pleasant experience, even after 90 minutes in line, because of their energy, demeanor and professionalism. As I was leaving to pickup a van 25 minutes away, a van was returning to the store. Chris was able to react quickly and put me in that van, saving me a drive and allowing my daughter to make her move out deadline. That daughter returned last week to rent a pickup to find pallets for a furniture project. After coming up empty, I called the store and they hooked her up with some in the same complex. Lawrence insisted on loading them for her and would not allow her to help. Unbelievable service. That team- Chris, Anthony, LaTonya and Lawrence deserve special recognition. Elijah has mentored them and the results speak for themselves.

Alexandra S. 
Rating:
5.0

Convenient location, nice and helpful staff a d facilities are clean.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
2.0

The clerical help at the check in desk was surly and short to start, improved some towards the end. My car was deliberately blocked by an employee, when I asked if he did that for fun or to be mean be went off on an attack that I had parked in the wrong place and would just not quit. He was the same employee who was assigned to hook up the trailer I rented. Not the issue free pickup I was looking forward to.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

Earl E. 
Rating:
5.0

Customer did not leave a comment.

JON D. 
Rating:
4.0

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Thank you!

Andrea B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frankie M. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

DENNIS V. 
Rating:
5.0

Staff efficient and very helpful

Bruce W. 
Rating:
5.0

Again- in and out in less than five minutes. Didn't even have to get out of the car! Awesome.

Raymond L. 
Rating:
4.0

Customer did not leave a comment.

LANNY T. 
Rating:
5.0

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn’t hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

DAMON I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  Overall Experience 
Rating:
3.0

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Michael M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful to me and kind

tyronda v.  |  First Impressions 
No reviews have been submitted for this location.

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