Customer Reviews for U-Haul Moving & Storage at King St

7,594 reviews

584 King St   Charleston, SC 29403
(S of Columbus St)

(843) 723-1605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(843) 723-1605

584 King St
Charleston, SC 29403
(S of Columbus St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NELSON D. 
Rating:
2.0

well all my belongings were stolen out of the U-Haul apparently and I'm pissed. U-Haul was towed to location in Charleston SC and apparently no one has an explanation on were my personal belongings went and no one from the U-Haul location will call me back and it's ridiculous.. I do not believe U-Haul's story because someone took my belongings either the tow company or someone at the king street location for U-Haul. the store manager never called me.. so trash bags just vanish out of a U-Haul in front of Harris teeter parking lot.. uhh no.. someone took my stuff or y'all through my stuff away and won't tell me.. I need my stuff back please.. or answers. please contact me immediately Chad partridge 8439812009

chad P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

BRENT E. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
5.0

All went well

WILLIAM L. 
Rating:
5.0

This was my second rental in two weeks. This location appears to be an efficiency run operation.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

Newer equipment. Customer service attitude.

Douglas R. 
Rating:
4.0

Customer did not leave a comment.

HERMAN B. 
Rating:
5.0

The unit was a little dirty on the outside, but everything else was fine I was in and out

KENNETH G. 
Rating:
3.0

I specifically asked about extra furniture pads because I wasn't sure how many I'd actually need. Was charged for an additional set even though I never even opened the packaging. I was pretty sure UHAUL's policy was use what you need and return unused items. Additionally, I did the online rental but still had to wait in line inside to get key/extra pads. The girl at the front desk was not very efficient despite the fact it was only myself and one other customer.

Nicolas M. 
Rating:
5.0

La Tonya and Carol Dingus and Terah and all the women and men at the King Street pulled together to help me. That place is jumping.

KEVIN L. 
Rating:
5.0

Pick up was great very friendly staff and 100% effortless pick-up, staff did all the work for us!! Great experience

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

The customer service was great!

THOMAS S. 
Rating:
5.0

Hard to improve when this Uhaul is perfect in every way.

DENNIS P. 
Rating:
5.0

Great quick service and very helpful!

KATILYN R. 
Rating:
5.0

The convenience of the drop off of the rental was a disappointment. Hard to find a uhaul location to take the trailer back. Had to drive to a not convenient location to drop it off. The employees at the drop off were great though.

Brett C. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

LYNDAHARRISON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Great service-Carol is great!

Charles G. 
Rating:
5.0

Customer did not leave a comment.

NOAH S. 
Rating:
5.0

Great unit, great staff, pleasant experience.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

I had to drive back a hour after moving with my 2 mover just to log in on my phone to take picture and upload of truck milesage etc then drop keys in night drop . Since it had to be done on my phone for phone number. It was bad. The two movers lived in Charleston SC. But we could not use there phone only mine there we were after moving all day trying to get access at Uhaul .com That's a lot

JANET E. 
Rating:
5.0

Great service from a great team.

LOUISWILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
4.0

Customer did not leave a comment.

JAMESK V. 
Rating:
5.0

Customer did not leave a comment.

Quintin S. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Very professional environment

S. Elaine L. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Elijah and the three brothers outside were excellent.

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT G. 
Rating:
2.0

Gas was below 1/8th tank. Had to put gas in before starting trip because didn't know how low the tank was. Inside had some garbage on the floor from previous rental. Asked for dolly and pads to be removed before starting rental but they were left on. Had to deal with when returning truck.

ROBERT F. 
Rating:
5.0

I asked for a johns island drop off, just to be told by them that I had to go to king street in Charleston. If I have to do the traveling and collecting of the trailers in locations not near my house, surely there should be a discount?!?!? Even though I have uHaul locations within 15 minute drives from my house, I ended up spending 4 hours driving just to collect and drop off the trailer that I was renting. UHaul needs some competition

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

joshua C. 
Rating:
5.0

Everything was great!

Antonia S. 
Rating:
5.0

Easy and quick drop off

Karin K. 
Rating:
2.0

No equipment available on day reserved. No warnings given until I showed up!

Ruth B. 
Rating:
3.0

Woman handling check in is weak on attitude

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

TIANNA P. 
Rating:
5.0

Staff is great!

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

Davis E. 
Rating:
5.0

Customer did not leave a comment.

TURNER S. 
Rating:
5.0

Great customer service

BARRYSTEPHEN B. 
Rating:
5.0

Staff was friendly and helpful.

BRYAN A. 
Rating:
1.0

Brief summary, you guys: 1. Shipped the wrong container to me 2. Had my stuff sitting in a lot for WEEKS with no lock. 3. When the order was corrected and my stuff shipped, the lock that was attached to the container was not shipped WITH THE KEYS 4. After promising me that they would cut off the lock that I couldn't open, they REFUSED to do so when the delivery people arrived to pick up the box. Literally every step of the way I had to call to something corrected, and every time you STILL managed to find something new to screw up. I will make sure that every person I ever interact with that is even THINKING of moving is well aware of the experience they can expect to receive just because they want to save a couple bucks by going with you over literally any other service.

John M. 
Rating:
3.0

Customer did not leave a comment.

AUTUM M. 
Rating:
4.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

polite and fast

JAMES L. 
Rating:
1.0

Actually include the dolly I ordered 2 months in advance.

AUBRIE L. 
Rating:
5.0

Everything went smoothly and easy

CHRISTOPHER A. 
Rating:
5.0

Nothing needs to be improved.. Great customer service & Bridget was a sweetheart ... The truck was easy to load & the commute was very smooth. Thank you U-Haul (King Street)

Britney F. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
5.0

Friendlier staff, very aggressive, scared me

MACKENZIE S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Extremely friendly, quick and helpful.

GLEN B. 
Rating:
5.0

Excellent check in!!!

KENNETH S. 
Rating:
5.0

Hooked me up quickly!

WARREN H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEE S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Excellent as always! They always have the equipment I need and their service is amazing! Very friendly and knowledgeable.

Jamie E. 
Rating:
5.0

Make sure your vendors are sending out clean trucks

FRANK BERTRAM M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN Z. 
Rating:
5.0

The staff was very helpful and attentive to details. The condition of the equipment was great and the lot attendant took pictures of the equipment to cover both myself and uhaul. Awesome experience to an otherwise stressful process in the past.

CURTIS S. 
Rating:
2.0

The person in front of me ordered a pickup truck but they didn't have any so had to take a van. I ordered a dolly with mine but the apparently were “out”. I was trying to move a refrigerator and washer dryer, booked online and was never told equipment or vehicle i wanted may or may not be available. Poor communication from the start. Set aside a entire day and couldn't get everything done i needed to because of this.

GREGORY N. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
3.0

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Richard W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Most efficient UHaul location I have ever rented from

Edward N. 
Rating:
4.0

I was surprised the attendant didn't look inside the trailer nor check to see if all moving pads were returned

David L. 
Rating:
4.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
3.0

I was charged for a slight difference in the fuel and an overnight return when the rental wasn't due back for 2 days. I believe somethings can be given a little more grace.

ANIX W. 
Rating:
5.0

Very professional and nice staff

MELBA W. 
Rating:
1.0

Properly disclose the insurance contingencies and disclosures..

BRIAN D. 
Rating:
5.0

Exceptionally professional and well run

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Overall great service

LATOYA M. 
Rating:
5.0

Customer did not leave a comment.

NINA F. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
4.0

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Thank you!

Andrea B.  |  Overall Experience 
Rating:
5.0

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn’t hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

DAMON I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard W.  |  First Impressions 
No reviews have been submitted for this location.

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