Nothing keep up the great service!HENRY M.
Customer Reviews for U-Haul Moving & Storage at Lambert Rd
La Habra, CA 90631
(On Lambert rd between Harbor and Euclid)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very goodJose G.
The team at this location is the absolutely best. Customer service here is superb and honestly the best I've ever experienced. I'm quite critical of service and I'm blown away with how seamless this experience was. From pre check in, to check in, to checking out, the team was kind, thorough, informative and so helpful. I look forward to returning and recommending them to anyone I run into that needs a uhaul.Jennifer S.
The problem I had was the drop off after hours. I could not finish on web site I call the number they told me to call if I had trouble they couldn't help then I was placed on hold and finally got it done. It was not a easy process and the only reason I rented a trailer was to make my day easier. So I will not recommend your service.paul L.
I could use a smaller truck it was hard for me to get in and out of that truck size.George R.
Customer did not leave a comment.John G.
The app wasn't working properly. But overall great service.christy J.
I brought back the rental with more gasoline (an extra 1/8 of a tank) more than required. A refund for extra gasoline would be fair and appropriate. If I had returned the rental with less gasoline, a $30 penalty plus gasoline charge would have been imposed.DANNY S.
Customer did not leave a comment.Rajinder C.
A 26 foot truck failed to be usable at my delivery location due to a 9 inch ground clearance, that is a ridiculously low ground clearance for a 26 foot truck. I had to rent elsewhere and it wasted five hours on my packing day to accomplish the work-around. The second issue is that when I returned the 36 rented blankets for one-way, the contract failed to allow the blankets to be checked in at the drop-off location of the truck (Angels Camp, Ca.) No one contacted me from U-Haul to inform me in any way of this mistake until last Saturday. Carol Walker (local independent U-Haul provider Copperopolis) contacted me regarding this issue when she stumbled upon the fact while researching another's matter and contacted me to inform me. After gathering the facts Carol resolved the mistake with U-Haul corporate. Many thanks for the â€œwhite gloveâ€ country service level from Carol Walker of â€œB-Secure storage! Carol has exhibited outstanding service and dedication to quality and integrity. Thank you, Richard C. Palmer Jr. Copperopolis, Ca.richard P.
Please refer to the customer service rep comments. I will not ever interact with associate Anna again. A customer for 7 years where I pay over $1000 A year. Anna initiated a confrontation at the time I return the rental truck because I made a statement to her that I return your truck. She became irate and DISRESPECTFUL and has mistreated me every time I had to interact with including giving me a very worn truck where the arm rest was so worn it had been taken our. She is a very nasty attitude associate and I will NEVER interPatricia J.
Customer did not leave a comment.Maria O.
Customer did not leave a comment.ALI S.
Always satisfied!!!!PAUL M.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Marta P.
Excellent exoerience.William P.
Always busy so schedule with that in mindJohnny M.
Great service and friendly staffJohn K.
Customer did not leave a comment.Marco B.
Everyone was very nice and helpful.Damien H.
Amanda was very helpful and the only one. (Unfortunately all other employees were behaving as if they were dreading every minute there).Del L.
Customer did not leave a comment.Fernando B.
Everything went smoothly. Great customer service.Lyvette C.
Customer did not leave a comment.Steven C.
No comment. I was totally satisfied. I'll be back.David S.
Customer did not leave a comment.ALAN T.
Customer did not leave a comment.Raymond G.
Customer did not leave a comment.Rick L.
Customer did not leave a comment.Randy L.
Customer did not leave a comment.Derek D.
Customer did not leave a comment.corey C.
Customer did not leave a comment.Mauricio R.
Customer did not leave a comment.Douglas A.
Easy to rent, very nice staff.Chris B.
Customer did not leave a comment.Jeff C.
The staff are friendly, knowledgable and efficient.Everett M.
Keep up the Great Work!! Everyone was Friendly and Professional!! Will use them again when needed.Greg B.
Customer did not leave a comment.Lori K.
Customer did not leave a comment.CHRISTOPHER F. | First Impressions
The staff there was very nice. They provided great customer service. I was there in and out. Everything was ready and waiting for me. Great experienceMaritza F.
Customer did not leave a comment.Douglas A.
Great guys great surviceJERRY L.
Customer did not leave a comment.HUGO J.
Customer did not leave a comment.David H.
Customer did not leave a comment.Linda R.
Easiest storage unit I have ever got. The staff their was awesome! Amanda and Anthony were the best. I was so impressed. What a great staff you have their. I would recommend it to anyone. Thanks for everything.Paul E. | First Impressions
Customer did not leave a comment.Isabel G. | Overall Experience
First, they did not want to accept my major credit card with Venmo it's a master card, credit card. ...we had a dispute on the gas marker. I brought it back with the same amount when I left. ... After signing a final bill, I was given 2 different transactions on my credit card when it should have only been one. Why put a separate charge for the gas separately to the same credit card? ... Finally, they took pictures of my driver's license and took a separate picture of me, my person. ... Oh yeah, and they would not accept a debit card only a credit card.Arnold M.
It's best to go there to see what inventory of equipment is actually there, because online it's misleading. But once there, the service was excellent and the staff was professional and friendly!!Sandra C.
Customer did not leave a comment.Jorge M.
Great service and equipment. It would really help if U-Haul can make the price/mile more reasonable.Anshul B.
I never received a receipt for my charges.Christian B.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Alfred A.
The truck took 5 gallons of gas to drive 9 miles. It may need some serviceRay G.
Give a discountWILLIAM W.
Customer did not leave a comment.Jessica A.
Truck in idling didnt have AC and made horrible sounds and was charged for 3 days when we only had it 2. Called manager and they said that we had to return it when they opened in order to pay for 2 despite never telling us this and even told us we could check it in after hours on the app. Not only that but were told we couldn't have a pickup truck due to out of state IDs so we were given a 10 ft at a higher rate. Weve used U-Haul many times before and have never had these problems.Riley H.
One the the most friendliest, courteous and most professional uhaul team I have encountered. First time renting here and now my preferred location. Helped answer all my questions and made sure I didn't lose my sunglasses while prepping for the trailer. Also clearly reviewed the options for returns.Lloyd L.
Customer did not leave a comment.John C.
Customer did not leave a comment.Carlos M.
I was only given 1/8 of a tank of gasoline, so I immediately had to fuel up before I was able to start my move.Michael B.
Fourth time renting from this location. Very satisfied with all the staff and the amount of equipment available for rent.paul C.
Customer did not leave a comment.Kristopher S.
Great response and quick service extending my use several timesScott M.
Sufficient & helpful staff on hand to quickly process my reservation.Stanton P.
Good service, Amanda was very helpful, very knowledgeable, and made aware of all terms and conditionstaylor R.
Customer did not leave a comment.Jennifer N.
Customer did not leave a comment.Natalie V.
Customer did not leave a comment.Jamin S.
The 2 ladies working the yard were wonderful and worked quickly.glennn W.
Very politeâ€¦to a fault. Installed and set up everything. Assisted in information for viability in doing a one way, saving money, and where to return.MARK J.
Great serviceRAFAEL G.
Customer did not leave a comment.Ashley J.
Muy agradecido por el servicio 👍Jose G.
Great service!Linda A.
I accidentally put $60 of gas in the truck after driving it only 15 miles and the management would not refund any of that amount.Diane P.
Seriously I've never seen or had better service.GEOFFREY B. | Overall Experience
Quick return process.Vicente M.
Customer did not leave a comment.Rick B.
The young man that helped us was amazing. The last time we went we had a bad experience . we gave you another try and it was fantastic. Thank youCAROL W.
Only 2 people working here made everything take a long time. Also the person was not clear about receiving a credit for fuel. The truck was given to me with 1/8 of a tank she said that I would receive a credit for anything over 1/8 tank upon return. however when I returned the truck to another location he said that they can only credit it up to 1/4. So I lost out on about $100 worth of fuel. I was not planning on giving your company a donation. Very poor communication. If I used that level of communication at my job I would not be there very long.Albert R.
My stuff had been there for a year and never had to worry about a thing. Thank youcheri z. | Overall Experience
This uhaul location always provides me with excellent customer services and they always greet me with a smile. I have been a loyal uhaul customer for over 30 years and this location has always been my favorite. They always have my rental ready and gassed up and ready to go. The manager and her team should be congratulated for there professional and courteous attitudes Thanks MattMatthew A.
Don't changeTim A.
THE MUST option for 24/7 check in SUCKS for us OK boomers technically challenged. at 3am I had to screw around for a half hour after having worked the Rams Superbowl party for 15 hours!!!!!!!!!!!!!!SHERI S.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.EZEQUIEL H.
Customer did not leave a comment.TERRY H.
The young ladies and La HabrÃ¡ office were amazing. Great customer service and they got everything done fast and very helped. 👍🏼CECILIA M.
Customer did not leave a comment.ANNIESALOME Q.
Customer did not leave a comment.CRAIG D.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Keith R.
I would like to commend Destiny and Anthony at the La Habra site. They were compassionate and kind, and went far beyond the call of duty in making sure I felt comfortable with the rental. Truly EXCELLENT service!!!JULIE T.
Customer did not leave a comment.Daniel L.
Hassle free quick pick up. Equipment was ready to go and in great shape.DAN N.
Customer did not leave a comment.ERNEST C.
Trucks should have full tank not 1/4.PAUL H.
We were so tired after our 1200+ mile trip/move they made it easy. Thank youDARLA R.
Customer did not leave a comment.Abilenne V. | First Impressions
Customer did not leave a comment.edward m. | Overall Experience
Thanks!CHRISTOPHER P. | Overall Experience
Customer did not leave a comment.SYLVIA R. | Overall Experience
The lock wouldn't quote fit onto the holes, so the GM quickly came to the unit and fixed it. The staff were friendly and efficient.Jennifer M. | First Impressions
Door on my unit previously damaged but great spaceElizabeth P. | First Impressions
Customer did not leave a comment.ANGELA W. | Overall Experience
The only thing that could have made it better was the employees moving my stuff inKen N. | First Impressions
The only thing is that office is not quite close enough to our location of lodging. Otherwise good.ROBERT J. | First Impressions
Customer did not leave a comment.Dion D. | First Impressions
They never answer the phone so it makes it hard to do a payment over the phone. The call is always forwarded to the call center . I’ve actually walked in on the phone just to see them sitting there doing nothing . Let’s not talk about the rude customer service and the lies they tell you . I can go on and on but I’ll stop . I’ve also called to speak with a DM he never called backKiesha J. | First Impressions
Customer did not leave a comment.Gerald R. | First Impressions
Simply The Best!jimmy m. | First Impressions
I do not like the key cards I wanted an outside drive up unit I got an indoor ground-floor unit and I had to go in the office three times to get my key to get the gate key re-coated Other than that yes I would recommend U Haul and yes I will use you guys again thank youSANDRA S. | Overall Experience
Customer did not leave a comment.KAP K. | First Impressions
My storage unit got broken into. This is the only reason for the 4 star rating. The staff called me down to check my belongings. Nothing appeared to be taken. The rest of my experience was excellent.Michelle w. | Overall Experience
Customer did not leave a comment.RANDALL D. | Overall Experience
Customer did not leave a comment.Charles F. | Overall Experience
The staff was welcoming and professional.Armando M. | Online Move In
Not happyNANCY M. | First Impressions
This isn't the best U-Haul I've used. To get to the second floor there is no elevator which is good when you got furniture. Also on the 1st floor you can consider those helpful carts ment to get you're stuff to the unit unless. To get to most of the bottom floor there is a step-down which makes the carts pointless.Tyler P. | Online Move In
Customer did not leave a comment.Jelani V. | First Impressions
Having an elevator would have helped make things easier. Also, it would be more disability-compliant, too. Otherwise, I’m happy with the facility so far.Lisa C. | Online Move In
Destiny was great and wonderful to work with!! Super sweet and takes her time and is a joy to deal with!! She’s the reason we do business with Uhaul. She is so genuine and just an amazing human being!!! Love her!Jessica S. | First Impressions
Customer did not leave a comment.Robert R. | Overall Experience
Destiny is amazing. From the start of my rental to my move out date she was helpful and informative. If I even need any of your services , I will come back to this location just because of herPhilip G. | First Impressions
The entire experience was a positive one. The staff was always helpful and friendly and I especially appreciated the hours and ease of access to my unit. Will definitely use them again.Pamela B. | Overall Experience
Customer did not leave a comment.Christine H. | First Impressions
Customer did not leave a comment.cheri z. | First Impressions
U-Haul employees are using my email for services not rendered to me. I am preparing litigation over this breach of sensitive informationPaola B. | Overall Experience
The process was easy and efficient! I was slightly confused regarding the check-in process, but the staff was super friendly and was able to help me! The facility appears to be very clean and secure, and I am confident that my belongings will be safe here. Thank you!John C. | Online Move In
I have experienced insufficient and often rude customer service.JASON L. | First Impressions
Customer did not leave a comment.Ted H. | First Impressions
Very professional and convenient staff and hours were great!chad M. | First Impressions
Customer did not leave a comment.Arnold H. | Online Move In
Makes no sense why the larger storage rooms are upstairs with no elevator.Kristen V. | First Impressions
Destiny was professional and helpfulPedro T. | Overall Experience
I'm always treated like family at U-Haul . The company is all about being professional. The personnel at U-Haul are always willing to help.STEPHEN T. | First Impressions
Customer did not leave a comment.teresa v. | First Impressions
The place was always clean and my stuff was always safe. Great security system. The staff was friendly, helpful and very personal. I love you folks and thanks for doing an awesome job.VICTORIA G. | Overall Experience
Worst experience I had. It was so bad that I took my stuff out within 3 daysHadi S. | Overall Experience
Customer did not leave a comment.Carol H. | Overall Experience
Not so friendly staff that ruins the facility’s reputation.will not recommend to any friends or family.they seem not happy with what they doPatricio C. | Overall Experience
Your staff was always so friendly, easy going and willing to help out. Great experience!ABIGAIL F. | Overall Experience
We have used two other storage facilities before, and without a doubt, uhaul is top notch in all areas.!Vanessa W. | Overall Experience
Excellent and friendly serviceHONG P. | First Impressions
So thankful and grateful for all that you do. May God bless each and every one of you! 🙏LOURDES M. | Overall Experience
Customer did not leave a comment.JENNY K. | Overall Experience
Employees had no idea what they were doing. Canceled right after I checked in.Valerie M. | Overall Experience
The staff was amazing. They were always there to help you when you needed it. The place was clean and orderly. They really care about their customers . I definately recommend renting at this Uhaul . You will be a very happy customer.Carl E. | Overall Experience
Customer did not leave a comment.Patrick M. | First Impressions
Staff really did not seem like they liked their job. I had to go back 6 times to get an access card since equipment was not working. When I took everything out Adam inspected but was still chargedgeorge T. | Overall Experience
The service we recieved was excellent. No bad the card reader is not working.Timothy B. | First Impressions
After a single declined transaction, the cashier assisting me Instantly soured in mood and became unfriendly as if I had nconvenienced her. (I paid my INITIAL bill with a different tender) Be kindRene P. | Overall Experience
Easy process and excellent customer servicejeff p. | First Impressions
The staff could have been friendlier and more helpful. . They did not go out of their way to earn my business. Also I think - Spaces use to be prorated.- Now there not.Harry Y. | Overall Experience
I have rented before at this uhaul and was given one months rent free. Didn't happen this time.Debbie M. | Overall Experience
Jennifer Lopez and other staff member Was rude and lied a few times to us. And I wouldn't recommend anyone. Really bad experience.laura m. | Overall Experience
Great and convenient for what we needed.SHANNON C. | Overall Experience
Everyone was very helpfultyler s. | Overall Experience
Will definitely use U-Haul again. ThanksGaetano S. | Overall Experience
Most storage facilities are adequate on the points listed above, but where are you lost me was taking a FULL month’s rent for ONLY 3 days, refusing to prorate the rent and give a refund. Poor cust svcHEATHER G. | Overall Experience
Very poor customer service these people are ripping people off left and right. They claim I was in an accident that never happened just so they charge me an extra 700$. I do not recommend uhaulDANIEL L. | First Impressions
Staff was very friendly and helpful.elizabeth b. | Overall Experience
Jennifer, Daniel and Klenise have been going the extra mile for me. I won't be moving out my belongings from my storage unit even though there are several Storage Companies that have lower rent.Sandra H. | First Impressions
Staff was awesome, even when I was a bit grumpy.Jennifer B. | Overall Experience
Always helpful staff and easy payment options helped make my two years a good experience. Their was one rate increase which bugged , but that inspired me to get my stuff out sooner . Thank youJeffrey S. | Overall Experience
Being an outside unit the only thing I found was dust on my beiongings. Very well kept and clean. Thank you.JOHN W. | Overall Experience
I reserved a storage unit online only to find out that my reservation was nowhere to be found in their computer system. To make matters worse, the employees were cluelessDaryl I. | Reservation
If I could rate this U-Haul location a million stars I would. This Storage is by far the best store place around the area if you ask me I think the manager deserves a raise for all the hard work!!Juan p. | Overall Experience
It was busy and I had to wait for a manager to help me apparently no one knows how to do a storage deal u less you are a manager.AnnaMarie E. | Reservation
Great all around.Ahmad J. | Overall Experience
GoodShravan B. | Overall Experience
200 characters is not enough. Part time representative was poorly trained on the computer. I was lied to about my 24/7 access from Reservations. My space location is acceptable.edward m. | Reservation
All around great place to rent! Thank you!Julie S. | Overall Experience
Storage lock was cracked into. Didn't get a clear story on what actually happened. No one contacted us when they found out and placed new lock on storage. Couldn't get contract emailed to us or onlineluka l. | Overall Experience
Very nice and clean and great rates...mary f. | Overall Experience
The facility was clean and very convenient.sandra b. | Overall Experience
Very helpful and understanding staff.Ray U. | Overall Experience
The staff at this location is always nice and professional. Phillip sets a great example of above and beyond customer service.Teri L. | Overall Experience
Clanice was always very nice and there was a new person there when we moved out very nice. Anthony was great when we moved in and I know he moved to a different location. Thank you frm Mary Lou AlvesJoshua A. | Overall Experience
Everyone's GreatEUGENE E. | Overall Experience
Having an elevator would be very helpful as well as having air conditioning. I also think that the unit is too expensive for what it is and the ceiling is super unsafe with nails coming through.Luciana M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!
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Propane service delivered straight to your door!
We have the largest selection in the industry!