Customer Reviews for U-Haul Moving & Storage at Main St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Main St

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COLBY I. on

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I rented a trailer and it come off in transit! That's not good. Your workers need to and make sure the equipment is secure.

Sheri R. on

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Jaquelyn J. on

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The customer service was at an all time high. From the reservation over the phone to the representative at the location who help finalize the deal was patient courteous and professional. Everyone went beyond there duty to service me. Nothing is broken with your system. Can't think what need to be fix. Thank you

melvin f. on

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JOHN K. on

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Michael D. on

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Clement G. on

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Some one at the location after hours.

Martinese B. on

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Anita O. on

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Very rude customer service. Representative charged me for an error on store’s part. Card box left in truck thus no room in truck for passengers. Insufficient instructions, thus a charge on fuel. Representative had two markings on receipt for gas level. One was circled. Tank returned to with gas at circled level

Susan W. on

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The oil light was on in the truck and I was told that it was that way for the previous renter as well. It was concerning to me, but they said that the other truck they had that size also had the oil light on. Also, the truck pulled hard to the right. 2 days later I am still sore from driving that truck!

Deborah S. on

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INDRIA M. on

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The mirror on the drivers side was broken, which could have been a hazard. When I dropped the truck off, the mirror fell off and it shattered. The hinge that held the the mirror on was broken causing the mirror to continuously turn, while driving. I was unable to use it while I was driving.

joanne s. on

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I will Not be using Uhaul again! I will be sure to let everyone I know to never rent from Uhaul.

Tracey W. on

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I was in and out within no time. Jaquan was extremely polite & helpful during my transaction. Overall, I give my experience an A.

Jose R. on

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La conducta de la persona es no adecuada

Darin A. on

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William P. on

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Diana M. on

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I wish I had requested more time, but that was my fault. The employees handled my request very professionally.

Kevin M. on

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Too expensive

Kevin F. on

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lilian m. on

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Phillip Y. on

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Judith G. on

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nola s. on

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tom t. on

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great experience

Audra C. on

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JOHN B. on

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lance H. on

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So far so good great customer service

Paul G. on

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Great service will return to this location again

james r. on

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Nothing , I had a very pleasant experience.

jose r. on

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EVERYTHING WAS JUST FINE GOOD JOB THANK YOU...

Russ W. on

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Diana L. on

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I returned the vihacle back to where i picked it up from so i dont know how they service people.

Pedro Z. on

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It took 3 hours for me to speak with the staff member and process the paperwork and have my reserved vehicle. There it was just 1 staff member to wait on costumers.

Peter p. on

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Joanna M. on

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know the exact mileage you need.

NOEL G. on

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good

Daniel G. on

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David W. on

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This team is very polite, friendly, and helpful. We had a medical emergency causing a delay in our return and they were very accommodating! Thank you so much!

Henry R. on

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The young man who rented me the truck as well as the person who I returned it were very courteous and professional. I was impressed and everything worked out smoothly.

dwayne p. on

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Sarah K. on

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Gloria J. on

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kelvin g. on

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The manager was great love her personally love doing business with her

shelley l. on

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Went to this location several times in July 2017 to purchase boxes for an out of state move over 1,000+ miles away, (had a current reservation with Budget Rental Trucks at the time), after talking with Carmen each time I came in to purchase boxes at that location and because I was so impressed with her customer service, I cancelled my reservation at Budget and reserved a truck with U-Haul. I am so glad that I did, the truck was extra clean and really handled well and was a good ride. Thanks Carmen for you excellent customer service, U-Haul should allow you to train some of their other managers and staff when it comes to customer service.

Timeia L. on

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The young man that help me Jacquan. Was well educated on the product and services you offer. Very professional and explained everything in detail. Luckey to have him.

Derrick W. on

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DAVID H. on

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The customer service rep with whom I picked up and dropped off the trailer hitch with, was extremely attentive and very thoughtful. I appreciate the service that was provided.

william h. on

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ASHLEY W. on

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I was inside the store for ten minutes with no help , no staff member was in sight, came outside to find out the manager was on the phone.

MIKE L. on

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Amanda C. on

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I have not complaints service was excellent and very helpful.

Craig T. on

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Uhaul changed my pickup location to a farther one the day before my move and then charged me for extra mileage

Ray S. on

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Ron D. on

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Daniel C. on

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alister w. on

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Keep doing what your doing! Good job.

Jose V. on

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Marina D. on

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Elias F. on

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Provide fidget spinners for customers to play with during checkout. Offer free snacks and drinks.

Samuel H. on

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Great experience!

Jeremy S. on

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Counter staff were both ver friendly and efficient

darrek k. on

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Wait time needs improving. But overall experience was great for my first time using haul. Looking forward to the next time.

Sarah B. on

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N/a

marlene j. on

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Ollie T. on

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Francisco G. on

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Dennis H. on

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Steering was a bit too loose, but otherwise truck was in good shape for 144K miles...

JAMES A. on

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W Randolph C. on

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Zelpha W. on

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Great customer service. Thanks.

Tesha H. on

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Excellent and patient customer service

Jennepher P. on

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Even thou I had to pay extra for my vechile after told something else from previous location... the staff here was friendly and helpful, attentive and polite... the sales person that helped me I remember his last name being Jackson. He was really nice. I might use U-haul again because of him.

Anthony M. on

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maria P. on

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Service and attention are excellent.

dyarma r. on

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Pam L. on

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Steven M. on

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Hartford was too far away from my moving location and it was a major inconvenience. I was informed the day before my move that I would have to pick up the moving truck in Hartford.

john h. on

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Great trailer and price.

Paul J. on

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Was extremely impressed with this location. Best i have ever been to in CT. Prompt,curteous service, van was spotless and ran perfectly. I will be back again to only THIS location when i meed to rent again

wivina j. on

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JOHN B. on

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Great customer service

huewayne w. on

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carolyn l. on

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Moving deals with lower costs

Alexander L. on

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Henry H. on

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I received excellent service and customer interaction. Great job!

WILLIAM G. on

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Daniel G. on

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The gas station across the street is convenient. The front desk lady was less than friendly.

Jaida B. on

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Cheryl P. on

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Keep doing your job!

MICHAEL E. on

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Stephen P. on

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randy C. on

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Everyone at the store is friendly. This was my second time visiting this week and it was a good experience.

jesus m. on

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zoraida S. on

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Thank you so much for the service I couldn't have done it without you guys . Thank you again and God bless.

Jose N. on

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Frank S. on

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David T. on

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Give a key that is in good shape,

Leron G. on

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I actually needed the vehicle a little longer than expected. I was accommodated without any hassle; which was very welcoming during such a strenuous time. Thank you

Allyson N. on

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PETER L. on

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Customer service was top notch! I would not hesitate recommending this location to friends.

david g. on

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The clerk who processed my rental and hooked up the trailer to my truck was a very polite and was a pleasure to deal with. Thank you!

Barbara S. on

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Richard Earl F. on

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Very helpful and friendly staff.

Dennis L. on

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Neal M. on

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Matthew A. on

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BRIAN C. on

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Steve A. on

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Shawn M. on

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Excellent service at the counter. Extremely clear instructions and helpful hints. Professional and cordial.

DEBBIE G. on

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brook b. on

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Great customer experience! I would highly recommend.

HELEN G. on

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Customer service was excellent.

William B. on

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nancy v. on

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Mike O. on

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David B. on

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Jodee G. on

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Mike L. on

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I had a very poor experience. First of all my equipment wasn't at the facility I reserved it at. I then had to drive 30 minutes away to get it. Then I waited over an hour to get the equipment. I will never use uhaul again because of this.

JAMES N. on

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Continue your service of maintaining "Excellent Customer Service".

Carmon H. on

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Roni A. on

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Clean, quiet and efficient experience! Good uhaul location, nice workers. Thanks!

nelson c. on

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Peter S. on

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Richard M. on

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No suggestions. Everything was handled in an expert manner.

nyra w. on

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JAMES N. on

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I received excellent service at this location.

Michelle J. on

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The 2 guys that were there seemed to be very busy when we picked up and dropped on. Might want to add a 3rd person for weekends seeing as it's a "prime time" for rentals.

Carlos C. on

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Craig S. on

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subrian w. on

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Mary C. on

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NADIENE W. on

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I have no comment at this time.

Johnthan G. on

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Roquelle H. on

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stephen g. on

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I requested a particular Cargo Van a few days in advance a few days in advance. The truck that I rented smelled like cigarettes an the mirrors, windows and exterior were filthy. No excuses not having a clean truck for your customers. I had to clean the truck at home before making my move...and just deal with the smell.

brian a. on

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Excellent customer service!

doug f. on

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Eric H. on

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William H. on

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Painless rental and staff were really helpful.

GREGORY S. on

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Equipment pu at 7am on Saturday morning with only one person waiting on several customers. Long wait.

Lois P. on

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sarita s. on

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The size truck that I ordered was not available for pickup because another customer did not return it as scheduled. Yes they had that size at a different location, but why should I have to go to a different location to pick up a truck when I ordered it from Hartford? So I had to settle for a smaller truck which caused me to make two trips causing additional mileage. I understand that things happen but since it was not my fault, I receive no compensation. Very disappointed.

CHARLES F. on

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Wilma I. on

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Everything was quick and easy!

Jhana L. on

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Douglas R. on

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robert m. on

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walter s. on

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anthony r. on

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Eric C. on

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CATHERINE G. on

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I particularly appreciated the helpfulness of the staff

leroy d on

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Staff was very helpful and professional

Princess M. on

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I was very disappointed when I returned the bus and waited in line for about 10 minutes only to have the couple behind me waited on 1st. The attendant collected 3 sets of keys, went out to check the trucks and I never received my paperwork. I was told that the computer didn't print it. I waited and waited and waited and left the store prettyy upset

JAMES N. on

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Thank you for providing me with the highest excellent customer service.

LESLIE B. on

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JAMES N on

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The service was EXCELLENT

Andres m. on

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This car can Ues some air freshener! it kept saying please change the oil soon. That's a bad thing when you are driving and that pops up.

Jodee G. on

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Have more people at check in. It took more time then I planned. But the service was great, the employees were very friendly and professional.

irene h. on

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KIMBER H. on

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Hakim D. on

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Morayma R. on

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MICHAEL C. on

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MARVIN M. on

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Gary F. on

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Chris J. on

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KEOSHA O. on

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michael e. on

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Very courteous staff. Very professional in appearance and service.

Kurtis N. on

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stephen g. on

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I had a pretty good experience. Keep up the good work. :)

Kristi T. on

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The truck sounded like it was going to die the entire duration of our trip; from when we left the lot to when it was returned. Everytime I let go of the gas it had a winding sound and the brakes jolted you at least once before coming to a complete stop at a reasonable speed. The truck itself was clean, but I would take a look at the truck before letting another customer drive it. Otherwise my experience was very pleasant.

SALAH A. on

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Gilda Q. on

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Great service..Very professional...Easy check in and out.

DWIGHT S on

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A mouse in my unit.Some of clothing was destroyed by it. The staff didn`t care nor compensated.Store at your own risk type of facilty.Plus, the inside of the ceiling material was exposed.

KESHA W on

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Answered all of my questions and the customer service was excellent

KIOMARY G on

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No comments

CASSANDRA D on

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Just needed small repair inside when I got it and by the time I left it was worse. Other than that my experience was great.

ANAIDA D on

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Overall, the place was clean. The storage area had a foul smell and was poorly lit.

PORSCHA J on

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It needs more lighting needs weather equipment

ROCXIE D on

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The guy was very helpful showed me all the available units got me gave very good service thank you

NORRIS P on

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Thank storage my stuff the payment i frist time set u-haul moving

WENDELL R on

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they were very helpful, I would have purchased space larger than the one I needed but they helped me choose the appropriate size

WENDELL R on

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The young lady who helped me helped me pick out the right size storage for my needs.

DEANNA D on

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My experience was good Kendall Barnes was very nice and professional he has excellent customer service skills.

ERIKA E on

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ms. Shelia oliver and mr. Kendall these 2 indvls r SUPERB employee`s! Iam so grateful they were kind patient and understanding.I hope they get an appreciation award for all their hard work!

CARLENE C on

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Send refund

CARLENE C on

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Need a refund disguisted.mice invested place

SHONDA W on

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nest of mice created in my bag of boots no one thought it was important enough to call me back or address the issue left several messages for manager Kendall no call return.Very disatisfied

SHONDA W on

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nest of mice created in my bag of boots no one thought it was important enough to call me back or address the issue left several messages for manager Kendall no call return.Very disatisfied

CARLOS R on

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The items I left in the storage bin were full of mice and rat excrement. I had to dispose the majority of the items I had in the bin. I will never use these bins again.

DOUGLAS G on

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I found the employees to be very professional and friei

KEVIN M on

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I have serious issues with the way thae accounting is done. Also, I think a credit should be issues since my storage was paid up until the 21st of January and I moved on the 7th.

NICOLE G on

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Shayla wasn`t always helpful or friendly..she always made the experience difficult and discomforting..

ERROL A on

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Staff lacks customer sensitive training

TAMARA V on

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Great customer service from the staff @ U-Haul and Kentrell Hurst, GM of Hartford location!

DORIAN S on

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I will come back if I need them.

ABIGAIL F on

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Kentrell was very helpful and the team worked together well in a timely fashion on all my visits.

ASHLEY H on

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In storage 1459, the lights needed to replaced or fix, flickering especially at night wasn`t safe, but otherwise my belongs were safe secure left intact.

JANET C on

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The staff was always friendly n helpful when I needed packaging and storage information.

JANET C on

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The staff was always friendly n helpful when I needed packaging and storage information.

TRESHA U on

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The staff was awesome! I had lots to do, including renting a truck and a storage unit. They helped me sort it all and recommended and awesome mover who drove and loaded for me. Two thumbs up!

SHEILA J on

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No comments

KIRBY W on

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My boxes were very moist when I went to pick up my belongings. There was rat droppings on my things staff did their job or the best they could I guess??

LARRY D on

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Sofia And Anthony Were Very Fast And Professional, A Very Good Experience For My Family.

CHARLES F on

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close to bussnes

TAHLYA M on

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Mold in my unit ruined most of my things

VERNON L on

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Rented me a truck that had break defects

LANCE J on

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so far everything is going good.

KELLI W on

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Abigail was very nice, patience anf kind