Customer Reviews for U-Haul Moving & Storage at Main St

4191 reviews

1748 Main St   Buffalo, NY 14208
(By Lafayette)

(716) 884-1900

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 884-1900

1748 Main St
Buffalo, NY 14208
(By Lafayette)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

The best

Yazmin C. 
Rating:
5.0

Customer did not leave a comment.

JANETM P. 
Rating:
5.0

Great business and great staff

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

Shavita P. 
Rating:
3.0

Customer did not leave a comment.

Shykeria S. 
Rating:
5.0

Customer did not leave a comment.

Terrell W. 
Rating:
4.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Tara T. 
Rating:
5.0

Customer did not leave a comment.

Robin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
2.0

Stay true to prices something that should of been round 40 dollars was almost fuckn 70, im livid I got a 10 truck for 20 and the 14 dollar insurance my husband put the tank back to where it was at and we drove LESS then 20 miles

Rosa F. 
Rating:
5.0

Customer did not leave a comment.

maurisha W. 
Rating:
5.0

Customer did not leave a comment.

Helen B. 
Rating:
3.0

All was done

Tracey G. 
Rating:
2.0

I paid for a dolly but it wasn't in the truck when they brought the truck up, I then had to wait for another 10 minutes for them to go get it. The worker at the front desk was texting on his way to go get it, which I assume is why it took so long to get. When I returned the truck I experienced a similar issue with the same worker and he gave attitude when asked how the bill worked

Brendan V. 
Rating:
3.0

24/7 share pickup online thing does not really work. The website kept crashing (required two, very good/new phones to finally get through ) and it was timing out repeatedly. Took almost an hour standing alone in a dark parking lot for it to work. No one answered the 1-800; I was on hold for 30 minutes. Also didn't tell me in advance to bring a passport or lease or have someone waiting to answer a phone call? I watched your video for the process to prepare in advance (not accurate). Got a phone call and got hung up on. Apparently it worked but terrible and non-communicative process. Not an acceptable process at all. Cut my work requiring the truck short so I could return while open and not get fined $20 for your non working website. Will definitely actively discourage anyone from trying this process. No fault of the physical site, completely the website and misleading info.

Natalie C. 
Rating:
3.0

You charged me for gas even tho I brought the truck back at the level I was told to 7/8 don't feel like paying for gas for your truck twice... want the 8.50 refunded back to my card!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Marie T. 
Rating:
5.0

Customer did not leave a comment.

RAMON L. 
Rating:
5.0

You need to improve communication. It took two days and approximately 3 hours trying to change the location. This is an Arizona, main office problem.

Catherine M. 
Rating:
5.0

Remove payment for mileage to unlimited.

thomas J. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
3.0

Make sure the pick up truck's work fine before a customer come use them...

ANITNETTE W. 
Rating:
3.0

My truck pickup was 9 a.m. on a Saturday. I had checked in online the previous day, but still needed to wait in line to complete the transaction. There was only 1 person working at a clearly busy day/time, I waited 20+ minutes and there were 4-5 people in line when I left. I would suggest having 2 people on staff during predictably busy times.

David T. 
Rating:
3.0

The van I rented was a death trap. The electrical system failed causing the vehicle to completely shut down as I drove down the NYS Thruway. It was a miracle no one behind me got killed. When I complained, no one would listen. I was lied to repeatedly by various staff in multiple phone calls. There was zero accountability. Only empty promises. I suspect part of the reason was race, age, and gender based, as I am an older Caucasian male. Really sad.

William C. 
Rating:
1.0

The truck was very raggedy, it drive like it had issues. Thank God we literally parked it and moved my mind stuff in it and only moved the truck to bring it back. She's a victim of a fire in her complex. We used the truck until she could move her stuff into a different unit.

Andrea E. 
Rating:
3.0

The ui for the verification page when returning after hours didn't work on my phone. Its not confirmed on the order page yet but I expect a 20 dollar fee will be assessed. To improve things for the next customer the ui should be improved or better yet the self verification process should be removed along with the fee.

thomas A. 
Rating:
5.0

Better pay for your workers

Ramon D. 
Rating:
4.0

Customer did not leave a comment.

RITA J. 
Rating:
5.0

Always a great experience at this uHaul location on Main Street in Buffalo NY. Manager is friendly and helpful. It is always very busy as it is near Canisius College and between two huge city neighborhoods.

K M. 
Rating:
4.0

Customer did not leave a comment.

Martha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan H. 
Rating:
3.0

$ 18 in gas fee?? no way I put $20 in before I returned it it was only between $5-7 short. I have never paid this much and I have made this trip quite a few times.

Cheryl L. 
Rating:
5.0

Customer did not leave a comment.

Kimbert S. 
Rating:
3.0

Pickup truck needs better maintenance. The truck had a "check engine oil" light that would not go away, so it was impossible to confirm the mileage. One of the right blinkers was out and the breaks squeaked.

Leah E. 
Rating:
3.0

Better customer service, not friendly at all

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

JOHNC K. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
4.0

Wash the trucks periodically. There was only one person. Hire some staff.

ERROL B. 
Rating:
5.0

Excellent service and change from small unit to a bigger unit. Mgr on site was there to help and create a good serviceable atmosphere. I would recommend this office.

David H. 
Rating:
5.0

The phone number that is located to this store should be able to have someone answer the phone...

A W. 
Rating:
3.0

Customer did not leave a comment.

Dondrell V. 
Rating:
5.0

Customer did not leave a comment.

Thomas Q. 
Rating:
4.0

I would have rated excellent but computer system was down causing a delay, and mix up with the vehicle type. Employees where considerate and helpful and projected positive attitudes.

Kathy L. 
Rating:
3.0

Customer did not leave a comment.

Sharnette H. 
Rating:
1.0

The associates were very rude and ignorant. I walked in at 6:58 and they tried to refuse my service stating they were closed. After a 3 min debate with the one associate he finally checked me in to receive the truck.

Janessa P. 
Rating:
4.0

appears to be a well oiled machine

anderson W. 
Rating:
4.0

Excellent Staff. I think he was alone at the time of my appointment, and it was busy. He remained friendly and focused.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Suah S. 
Rating:
4.0

The mobile app pickup didn't work, truck smelled like weed and the windshield was dirty. All in all par for the course.

Christopher V. 
Rating:
1.0

Truck smelled like smoke just smoked weed and tried to cover it up with cologne. Office person wan't much help at all while trying to get the online rental pickup service to work in which it did after 45 mins of being on the phone with customer service. I'll look at another truck rental company next time I move

Josh R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

Customer did not leave a comment.

Courtney G. 
Rating:
5.0

You all did a great job. I believe the rep who helped me was named Lamont. He was awesome.

Amber J. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
4.0

Inform customers during the reservation process of whether or not the use of a prepaid card is permissible and if not what steps do we have to take to avoid any mishaps or delays upon picking up rental equipment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
1.0

I accidentally left items on the truck after moving, and they threw it away without even informing us

David F. 
Rating:
5.0

Customer did not leave a comment.

Connor S. 
Rating:
5.0

Nothing

Gwendolyn S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
4.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

everything was great! easy pick up and drop off, clerks were very helpful, process was fast

Karen P. 
Rating:
3.0

The guy that waited on me was so very calm, patient, knowledgeable, respectful, and helpful. However, the store's air breathes seems contaminated. The ceiling has buckling and has stains from leaking. I bet there is mold up there. Plus the gas smell and EXCESSIVE inside build up of storage boxes. That should be somewhere else with only examples in the actual store. I was coughing and a bit choking the whole time I was in the store. I recall wondering what hours of breathing it was doing to the lungs of the guy that was waiting on me to sit in that bad air, plus the constraints of the mask. I keep thinking I should report it to OHSA. Anyway, other than the oyxgen problem, it was a good experience and good service.

Sherry S. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMEDNEZAMUL I. 
Rating:
3.0

I arrived and attempted to use the online checkin. The assigned truck was parked in by 4 other trucks all covered with snow (including the truck assigned to me). I walked in and Isaiah Lamont immediately assigned me a new truck and went and cleared it off and disinfected within 10 minutes. This would have been a nightmare experience if Mr Lamont hadn't been so quick to come to the rescue. He was so friendly and made the experience one I'll remember positively.

Todd N. 
Rating:
5.0

Customer did not leave a comment.

Claudia H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Did not expect the price to be what it was but I guess there was the number of miles that I driven

Michael J. 
Rating:
5.0

Customer did not leave a comment.

QUINDLYN H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Complete the final inspection with the customer present.

William E. 
Rating:
5.0

Everything was good so therefore nothing has to be improved as far as I can see

Shayam S. 
Rating:
5.0

Customer did not leave a comment.

K S. 
Rating:
5.0

Customer did not leave a comment.

Terrence G. 
Rating:
3.0

The rep. behind the desk could be a little more friendly and provide more explanation. I've rented uhauls before so I knew what to expect, more or less, but he was very curt and hands-off so I could only imagine someone's confusion if they've never rented before.

Helen B. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
3.0

Customer did not leave a comment.

Milton D. 
Rating:
5.0

Customer did not leave a comment.

Glendora J. 
Rating:
3.0

Customer did not leave a comment.

Titus M. 
Rating:
5.0

Customer did not leave a comment.

Jean K. 
Rating:
4.0

While double parked unloading with the flasher on only for maybe an hour the battery died. I called for help to the number provided on my invoice several time. Each time on hold by an automatic answering service for long periods of time only never to have any one help me. The battery should have never died with the flashers on only after one hour. I eventually received help from person who had cables that was parking near where I was unloading.

Darryl H. 
Rating:
2.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

The young man behind the desk was so nice and helpful. The cargo van drove well

Leah L. 
Rating:
5.0

I can't say enough praise they were on time and everything was done with speed and perfection they also dropped off appliances to other addresses and stayed past thee allotted three hours also put my bed together I would hire them again

Alberta P. 
Rating:
5.0

The location and people working there were great. HOWEVER.... I was supposed to pick up at 630am, allegedly all I had to do was check in via the app. The problem with this is your app is absolute garbage and does not work. I had to wait until 9am meaning I lost 2.5 hours of time I paid for because of this useless app.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

grace P. 
Rating:
1.0

The van I was given was the filthiest vehicle I've ever had to drive. You could barely see through the windshield when the sun hit it, the dash, floor and all services were filthy, including someone's candy wrappers and old cardboard. Even worse, the van safety hadn't been checked before giving it to me. The right rear tire was going flat! They said they'd get me another van (after I'd already waited 30 minutes), but all they did was put air in the tire. I had to get off the highway and put more air in the tire during my 140 mile round trip. Do not underestimate the gravity of this. COVID-19 is on the rise in Erie Co. The van was FILTHY. And, I'm 65 years old. I've used uhaul many, many times, for moving and storage, both personally and for the organization I run. The irresponsibility shown by uhaul yesterday has completely soured me on your company. This location is dangerous in their disregard of necessary safety measures.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Skyler R. 
Rating:
3.0

During pickup app crashed several times, long wait for help on pickup. Door trim was dangling and in poor condition - interfered with pedal operation.

Adam B. 
Rating:
1.0

Normally I don't do surveys but the experience I had at this location was awful. The rep wasn't wearing a mask when I entered the location yes he was behind glass but come on you know the time we're in. When I came back I waited for 20 minutes for the rep to come from the back to inspect my uhaul return. The uhaul I had had a broken boor and by no means did I break the door. I just like quick friendly service and if you can't be friendly be quick. Thanks

Kevin K. 
Rating:
1.0

The two people running the shop we're watching a movie inside. Forgot to give me my blankets and dolly so I had to make another trip back.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Andy L. 
Rating:
5.0

Very helpful staff!

Adrian R.  |  Overall Experience 
Rating:
2.0

Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.

Kyle F.  |  Overall Experience 
Rating:
1.0

The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.

Jetaun J.  |  Overall Experience 
Rating:
5.0

So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 👍👍

steven b.  |  First Impressions 
Rating:
5.0

The young man working the front desk did a great job

Adrian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwaine T.  |  Overall Experience 
Rating:
1.0

This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.

Dominique w.  |  Overall Experience 
Rating:
5.0

Really helpful staff. Definitely recommend!

Debra S.  |  First Impressions 
Rating:
5.0

I have never had any issues, everyone polite and professional, store manager awesome!

Jackie Y.  |  First Impressions 
Rating:
3.0

Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.

Mark P.  |  Overall Experience 
Rating:
5.0

Good experience

MICHAEL T.  |  Overall Experience 
Rating:
4.0

No comment

daniel s.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

MICHAEL T.  |  First Impressions 
Rating:
5.0

Very easy

karen c.  |  First Impressions 
Rating:
3.0

T

Samantha S.  |  Overall Experience 
Rating:
5.0

From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.

Brian C.  |  Reservation 
Rating:
4.0

What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwise

TIFFANY J.  |  Overall Experience 
Rating:
4.0

Very nice and helpful staff. I go there for all my storage and truck rentals.

Amanda P.  |  Reservation 
Rating:
1.0

I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customer

ANGELA A.  |  Reservation 
Rating:
1.0

No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone else

ANGELA A.  |  Reservation 
Rating:
1.0

Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3.4x6.5. Went to LifeStorage

Timothy H.  |  Reservation 
Rating:
4.0

the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving it

Joseph M.  |  Overall Experience 
Rating:
4.0

Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a question

Samantha H.  |  Overall Experience 
Rating:
4.0

The storage unit had a light fixture with bulb, but no power. Only negative thing about the space.

John S.  |  Overall Experience 
No reviews have been submitted for this location.

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