Customer Reviews for U-Haul Moving & Storage at Mcphillips

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mcphillips

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Alan T. on

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joel K. on

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Jake Z. on

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Dustin M. on

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Man at desk was quick helpful and was able to assist me quickly conveniently and courtiesly

JEAN FRANCOIS V. on

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There was an issue with our reservation. Krista was incredibly kind and thoughtful and resolved our concern exceptionally well! Because of Krista, what began as a frustrating situation ended up being an excellent experience! Due to the service provided by Krista, we will definitely return to UHaul McPhillips for our moving needs.

michael P. on

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Customer service was really good .

Dionisio S. on

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The truck wasn’t even ready yet when we picked up my husband had to help to shovel and he spent an hour to do that and when we are at the back lane of the house we were stock for an hour they should provide a lime heavy duty ones when the weather is terrible like what we had experience and we return the truck there was no consideration that my husband help to shovel for an hour

Karen P. on

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Josh N. on

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It would have been much better if the vehicle had decent winter tires. Conditions were bad today, but the traction even backing up to a loading dock was terrible.

Robert T. on

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Ronld R. on

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Great experience, will use again if needed:)

Jose C. on

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Darren F. on

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The only problem was that I didn't get the truck I needed so settled for a smaller one but all in all it was a great experience with friendly staff. I would recommend this location to others.

Douglas G. on

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James S. on

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From start to finish it was very good service

Leona K. on

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Donald M. on

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Jake Z. on

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Kelly H. on

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Colin D. on

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Dale S. on

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Was very disappointed that I was not able to get the trailer I reserved at the location I booked it at. Had to drive to other side of town to pick up and what was worse had to return to same place and not location requested which was more convenient for me. The least u-haul could of done for me was let me return it to my requested location for the inconvenience, otherwise everything else was completely satisfactory.

Jagveer Singh G. on

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Elsa D. on

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I only stopped renting from you because I had received a free year somewhere else.

kalaja M. on

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I was running late yesterday, I call to let you guys know but no answer. I you improved that, it’s will be great

CHRIS A. on

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Kaitlyn T. on

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I wish we would have known to start the mobile registration (not sure if that's the correct term for it) before picking up the vehicle earlier. When we got there, it took probably around 20 minutes from the time we got there to actually getting the keys for the vehicle. If we had known to start it earlier, we could have had it ready for when we got there. It all ended up working out though so in the end there were no problems. :)

Alvin C. on

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Mauricio A. on

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jody K. on

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I rented a cargo trailer with the basic idea that it would keep contents from the weather. Apparently this is not a concern of Uhaul as the entire contents (my trade show display) were completely soaked because the trailer leaked so badly!!!!!

Carlos D. on

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gary B. on

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Mike K. on

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No issues, reservation was waiting for me and after hours drop off was great.

James S. on

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No problem with the rental return in Winnipeg.

Nicole O. on

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Everything was fine until they tried to charge my for three extra days and are accusing me of damage I didn't cause and even if you get the accident insurance it doesn't cover the roof for some reason, which they are blaming me for. Will never come back again.

Shirley R. on

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Bryan B. on

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Anmolpreet S. on

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Jeannette D. on

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Joey N. on

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The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there

Valerie R. on

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The manager at this location is amazing! Thanks for all that you do!

NATHAN R. on

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We liked our experience there.

JOSHUA M. on

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Would recommend to friends and family

Joey N. on

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Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Ashleigh M. on

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Very helpful

Kyle B. on

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Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Lucy P. on

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The staff where very helpful and polite

Newton B. on

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A very pleasant experience, helped by very knowledgeable staff

Lawrence F. on

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The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Adam C. on

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Cheryl S. on

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The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

RACHEL Q. on

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The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

Lynda R. on

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Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Leah B. on

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The staff went above and beyond and were so accommodating.

Kyle B. on

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I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

jean francois v. on

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We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

Silvia P. on

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message received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived

Joseph T. on

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Very good service

Daljit B. on

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Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.

Jansen P. on

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I rented it for a month used it for one day costed me 100 dollars and they could not at least 50% back its vial. Then the manager was staring at me like she had power over me. She made rude commenets