Customer Reviews for U-Haul Moving & Storage at Mcphillips

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mcphillips

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Randall W.
Rating:

Customer did not leave a comment.

Troy R.
Rating:

During a difficult time, Krista, the store location manager, was kind, patient, efficient and extremely understanding. I recommend the McPhillip's location for anyone in Winnipeg who needs Uhaul services. Thank you Krista!

Mark R.
Rating:

When we did a self check online after we returned the cargo van, the website kept closing before we even load the pictures of self inspection.

Karanbhai P.
Rating:

Customer did not leave a comment.

Tim S.
Rating:

TRuck was filthy & we were quoted kms NOT miles ...won't be back

Dwayne C.
Rating:

Your website for late night returns would not open, even after I changed the settings on my browser, so yeah, made it hard and very easy to get angry at your service - but the people were great !!! Will use u haul again. Very happy. The lady at the desk was very helpful.

ANTHONY S.
Rating:

Customer did not leave a comment.

Rachel G.
Rating:

Customer did not leave a comment.

Mabini P.
Rating:

Customer did not leave a comment.

ABHI M.
Rating:

Truck was not cleaned from inside as well as container at the back!! Staff was not dealing with customers well and didn’t explain me well about the charges..

Terry S.
Rating:

Although the 2 guys working were nice enough and polite, my rental experience left me disappointed. First, the 5 x 8' utility trailer I reserved was stuck in ice and the guy assisting me could not get it out. He suggested that he could check a different location for me. After I told him I'd be willing to take a 4 x 7' trailer instead he was accommodating the trailer he lent me had a flat tire which I had to inflate once I got home.

George C.
Rating:

Swipe cards need to work

Meer F.
Rating:

Customer did not leave a comment.

william S.
Rating:

Truck was dirty do to bad weather conditions

Robert A.
Rating:

Friendly staff, very satisfied with the great service.

Douglas G.
Rating:

Friendly and efficient

Michelle B.
Rating:

Staff was friendly and helpful. We were able to get the van right away. Bringing it back was easy too.

Lawerance N.
Rating:

Customer did not leave a comment.

Michael T.
Rating:

Customer did not leave a comment.

Catherine P.
Rating:

Customer did not leave a comment.

Helen G.
Rating:

I have been using this co. And this location for over 30 years now. I have always had good service and th employees were helpful and friendly.

sandy L.
Rating:

Customer did not leave a comment.

Tracy O.
Rating:

Constant issues with older woman at Mcphilips st location in person and on phone several days. Not happy! Tried charging an extension fee, made us bring back one of the two trucks that caused a huge back up in our daily business. Then when speaking with assistant manager she stated it was wrong advise Not Acceptible! Tracy Olukoya

KEENAN V.
Rating:

My only complaint is that the truck exterior was filthy. However, this is a messy time of year. Nevertheless the vehicle did not show well.

Rayan M.
Rating:

The transport trailer was damaged after driving on the highway for awhile we pulled over to check the transport trailer, I didn't notice. Two bolts were broken and the pins were halfway out. If we hadn't pulled over when we did significant damage would have been done to my vehicle and worse someone could have been killed behind us.

Raymond S.
Rating:

This location was beyond excellent. Greater than 5-stars. However, there was confusion regarding our drop-off location, which caused us to have to drive back and forth quite a bit. Though U-haul said we would receive compensation, we still have not been contacted regarding this.

Tony M.
Rating:

Customer did not leave a comment.

TERRANCE B.
Rating:

Customer did not leave a comment.

Mark H.
Rating:

Trailer was full of snow...but a minor issue

Debbie P.
Rating:

Set up to pick up truck prior to opening, however was not able to pick it up and ended up waiting until the location opened, which was 40 min.

Tony M.
Rating:

The truck was clean enough but windows were dirty etc. Not an issue for me really and the weather has been unforgiving so ... doubt in the summer more attention is given to this.

Abdelilah F.
Rating:

the stuff were proffesional and following their promises. I highly recommend them

dj S.
Rating:

Flawless.

MICHAEL K.
Rating:

I was charged for fees that were not under my contract when brought up too u haul the following day the manager laughed at me and would not refund my money. Would not rent again from this location. Extremely un professional

Paul J.
Rating:

Customer did not leave a comment.

John G.
Rating:

Update the truck. It should have a usb charger and engine is so loud.

Cliff H.
Rating:

Customer did not leave a comment.

Mandy K.
Rating:

The back of the truck was not cleaned inside and it was wet. In my opinion the trucks need winter tires for our Manitoba winters, we got stuck in the back lane because we couldn’t get good traction. Otherwise, staff was friendly and helpful. Store had lots of supplies available.

Steven K.
Rating:

Much more expensive than its worth

Christine B.
Rating:

Nothing. Super easy check in and return.

Blayne F.
Rating:

The vehicle itself was great but the movers they suggested made for a bad move overall. I told them this was a long distance move and to pack everything well and provided them with as many furniture mats as they could want but they didnt use them and they rushed to load it. We were done in under an hour and a half when I had them booked for 2. When I got to my destination over half of my stuff was damaged because of the way it was loaded things shifted and broke others. I have moved half a dozen times and once before long distance and I have never had this type of damage done.. the uhaul was good but definitely go get your own movers.

JEFFERY P.
Rating:

Wait time when I arrived was 20 minutes from the time i walked in until I got to speak to a representative. After-hours return process was easy however when I got to the last page of the questionaire and clicked which credit card to charge I received a popup window on my phone repeatedly asking if a want to resubmit the form. After clicking several times it went back to the homepage but gave no confirmation that my return was actually processed.

Charles P.
Rating:

Snow brush would be nice to have. Vehicle didn't have a functioning door lock on the drivers side. Otherwise can't complain. Worked well and did what we needed in minus 30 all day.

Tristan O.
Rating:

The rental was initially booked and shown as ready to pick up at the 344 Dufferin location; when I arrived there, I was told the location is closing and non-operational. So I had to go to the McPhilips location which was slightly inconvenient.

David K.
Rating:

Customer did not leave a comment.

Justin H.
Rating:

Customer did not leave a comment.

George H. | Overall Experience |
Rating:

Some difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.

Glenn G.
Rating:

Customer did not leave a comment.

Mercedes D.
Rating:

Customer did not leave a comment.

bruce D.
Rating:

the right front d ring broke and my new motorcycle fell against the wall of the trailer . the bike has 1 km on it .

Josh H.
Rating:

Truck was filthy, battery died but the credit was nice and it was cold so it's to be expected. Great experience overall. ??

Eugene T.
Rating:

Customer did not leave a comment.

Mercedes D.
Rating:

Customer did not leave a comment.

dave C.
Rating:

I had a friend return the rented trailer so I can not comment on this location.

Sherwyn N.
Rating:

Customer did not leave a comment.

Benjamin M.
Rating:

I booked the Uhaul under my name for my brother who does not have a driver's licence. When I picked up the vehicle, I left the deposit because my brother was not with me but asked that I would be refunded when I returned the vehicle and that he would be able to pay. I was told yes, my deposit would be returned in full and then my brother would pay. When I returned the Uhaul I was only refunded the balance. No one on site was able to correct this and refund me my funds on my debit card and I could not accept a credit card from my brother so I was out those funds, and had the employee not told me I would be able to get my funds back in full I wouldn't have made the deposit on debit. The employee either lied or was wrong. Either way I was out money and had to run multiple errands to get my account back to what it was before so that my pre-authorized payments would not bounce. I won't go back here again.

Randall W.
Rating:

Customer did not leave a comment.

Brent P.
Rating:

Customer did not leave a comment.

Peter D.
Rating:

Staff is very accommodating!

linda C.
Rating:

Customer did not leave a comment.

taSHIKA M.
Rating:

A better drop box with more info on it better employees rude girl call me at 7 am yelling at me terrible customer service I will never come back here or recommend to anyone again very unprofessional

HABTOM T.
Rating:

Customer did not leave a comment.

Christine R.
Rating:

Customer did not leave a comment.

Rizwan K.
Rating:

Your live verification process was terrible and had no help from online chat or phone call. Had to wait 45mins in the morning and went past my pickup time, which in turn delayed my.move and caused me lots of trouble with the delays as I had hired local helpers to move, paying them extra money. Fix your online verification system!! Agents on live chat did not help and would not reply to messages at all.

NICK P. | Overall Experience |
Rating:

Honestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.

Randel L.
Rating:

Nothing but a bit tight in parking area for trailer pick up

trent K.
Rating:

Customer did not leave a comment.

BENJAMIN P.
Rating:

Some garbage in truck. Computer System was super slow. I booked at another location and was moved to this one only the day before. Big inconvenience.

Mathet L.
Rating:

I’m satisfied with the service I receive whenever I rent a truck Or a van from this location. I’m sure the next customer will feel the same way. Thanks

Nave M.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

Paul and or Sand A.
Rating:

Customer did not leave a comment.

Esmail N.
Rating:

Good job

Bryan G.
Rating:

Customer did not leave a comment.

James Z.
Rating:

I rented a 5x9 utility trailer (AO) and the trailer is not a 5x9 trailer. The inside box measured 51.5” wide which is 8.5” shy of being 5’. Definetely false advertising as the package I needed to pick up did not fit into the trailer as it was too narrow. The 4x8 utility trailer measured exactly 48” wide (4’). After talking with a rep he said on the website the trailer should be 4’9” wide... well maybe it is if you measure the outside of the trailer, but still doesn’t measure the 5’ wide (60”) as advertised. I pretty much borrowed your trailer for the evening and stored it in my back yard for nothing but was still charged the rental fee as I wasn’t able to load up my package which was 54” wide x 7’. The trailer itself was still dirty from previous customer. The lady I dealt with was very rude. I asked her what size coupler was on the trailer and she told me 1 7/8 or 2”, so than I asked if it was an adjustable coupler and she said no and started to argue with me that it was a 1 7/8 or 2” coupler so than I said it’s an adjustable coupler. This kept going back and forth a few times...than she threatened not to rent me the trailer if I keep asking this. So I had to shut up. I dealt with a gentleman named dean I believe outside and I asked him the same question. And he agreed with me that it was an adjustable couple that takes both set of hitch balls. The lady definitely needs better customer service training if she didn’t understand my question I was asking. She got me frustrated dealing with her and she got frustrated with me as well for having to repeat myself. Overall, I will probably use a different location if I need to rent an item from uhaul again. Was not impressed with the service and Mis-represented advertisement of the trailer size. Thanks James

augusta R.
Rating:

Everything went well, staff was very friendly. Based on my personal experience I don't think there is anything to do improve service

Kylee H.
Rating:

Customer did not leave a comment.

Conrad L.
Rating:

Over all my experience was good. The cab noise and lack of cruise control for the highway was annoying, but understandable. Also, even though I had the truck for 2 days I only used the dolly once and was charged twice. The staff was great and I would use this service again.

Sara R.
Rating:

Definitely something wrong with the mileage. Calculated everything into maps prior (and had no traffic) but still ended up much over (almost double). I-Haul employees were very kind!

lydia G.
Rating:

It wasn't clear on your website that the mileage rates differ significately depending on the day used. Also when operating in Canada, note that we use the metric system and the Cdn dollar. That should be automatic.

Daniel P.
Rating:

Friendly staff and quick service

Roberto R.
Rating:

You need to get your paperwork straight! Someone booked and paid for a uhaul and you put my phone number and email address on the documents. I have a stranger's invoice and name and personal info and a stranger has my name and phone number. I am sure you are breaking some kind of violation of privacy.

gale S.
Rating:

Over all very good service, flowed very well and priced reasonably

trent K.
Rating:

Customer did not leave a comment.

Jerry M.
Rating:

Customer did not leave a comment.

INDIRA R.
Rating:

Customer service was amazing!! Had a little accident and it was covered completely with there insurance. I highly recommend uhaul

Adekunle A.
Rating:

I will never recommend or do business with this location ever again. On Sunday Nov 4, 2019, I was at this location to rent a truck number AJ 74720. I came back at 4:58pm, the guy in the office saw me parked. And i challenge you to check your video camera. By the time I moved my stuff from the truck to my car, it’s now 5:03 pm. I knocked on the door and the guy refused to open. He pointed me to a key drop off point, and I drop the key. To my dismay, I found out that I have been charged for overnight and extra day charge. I find this absolutely ridiculous and I hope this will be resolved.

Vitaliy L.
Rating:

Customer did not leave a comment.

terry Y.
Rating:

Thanks for hooking up the trailer and unhooking it up the 6x12 foot trailer was awesome it was so easy to drive with and easy to back up it was a almost experience and the staff on mcphillip are also awesome

Milton B.
Rating:

Same result at the end of the trip. Excellent yard service person. Good organization. In and out in no time at all.

Oliver M.
Rating:

Customer did not leave a comment.

Ashin A.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Customer did not leave a comment.

bharwinder D.
Rating:

We booked a truck one month in advanced. Called location a week before Pick up day they told us U-Haul will notify you 24 hours before the time. Called 12 hours before the pick up time they ask us to call them at 9.30 am when my pick up time was at 10am. Called the location at 9.30 , nobody have any idea where the truck is . They gave us manager’s number to call. We called the number we got the Vancouver office , got transferred to Edmonton and then finally to Winnipeg. Manager had no idea that she supposed to arrange a truck for pick up that was booked one month in advance. Only answer I got back is we are trying to figure out STUFF, once figured out will call you back. I called her at 11 am, 12 pm same answer trying to figure out stuff. Finally after the noon I called them ( they didn’t bother to call me and let me know ) and they said they arranged the truck to pick up from a different location ( dufferin ) By 1 o clock . Got my truck by 2 pm at home . I hired 2 guys to load stuff from my house . $25 per person per hour. 5 hour I paid them extra by 50$ each hour. 250$ wasted. Wasted my time and all the stuff Pushed behind . They gave me just $150 as discount that was not even enough to pay the money I wasted to pay the guys for sitting at my home and waiting for truck . I choose U-Haul by thinking number one brand . Didn’t choose any other local movers just to get my truck on time , so I don’t have to run around at last minute. One month notice was , I think , fair amount of notice I gave you guys . I didn’t mean to make look anything bad on you but I just explained the bad experience I have with you guys - first time with U-Haul. Hopefully My feed back will be helpful to other customers .

Ronald R.
Rating:

Customer did not leave a comment.

Dennis R.
Rating:

very good service

Lord S.
Rating:

Customer did not leave a comment.

Alan T.
Rating:

Customer did not leave a comment.

joel K.
Rating:

Customer did not leave a comment.

Jake Z.
Rating:

Customer did not leave a comment.

Dustin M.
Rating:

Man at desk was quick helpful and was able to assist me quickly conveniently and courtiesly

JEAN FRANCOIS V.
Rating:

There was an issue with our reservation. Krista was incredibly kind and thoughtful and resolved our concern exceptionally well! Because of Krista, what began as a frustrating situation ended up being an excellent experience! Due to the service provided by Krista, we will definitely return to UHaul McPhillips for our moving needs.

Elsa D. | Overall Experience |
Rating:

I only stopped renting from you because I had received a free year somewhere else.

Joey N. | Overall Experience |
Rating:

The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there

Valerie R. | Overall Experience |
Rating:

The manager at this location is amazing! Thanks for all that you do!

NATHAN R. | Overall Experience |
Rating:

We liked our experience there.

JOSHUA M. | Overall Experience |
Rating:

Would recommend to friends and family

Joey N. | First Impressions |
Rating:

Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Ashleigh M. | Overall Experience |
Rating:

Very helpful

Kyle B. | Overall Experience |
Rating:

Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Lucy P. | First Impressions |
Rating:

The staff where very helpful and polite

Newton B. | First Impressions |
Rating:

A very pleasant experience, helped by very knowledgeable staff

Lawrence F. | First Impressions |
Rating:

The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Adam C. | Overall Experience |
Rating:

.

Cheryl S. | Overall Experience |
Rating:

The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

RACHEL Q. | Overall Experience |
Rating:

The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

Lynda R. | Overall Experience |
Rating:

Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Leah B. | Overall Experience |
Rating:

The staff went above and beyond and were so accommodating.

Kyle B. | Reservation |
Rating:

I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

jean francois v. | Overall Experience |
Rating:

We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

Silvia P. | Overall Experience |
Rating:

message received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived

Joseph T. | Reservation |
Rating:

Very good service

Daljit B. | Reservation |
Rating:

Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.

Jansen P. | Overall Experience |
Rating:

I rented it for a month used it for one day costed me 100 dollars and they could not at least 50% back its vial. Then the manager was staring at me like she had power over me. She made rude commenets

No reviews have been submitted for this location.

Back
To Top