Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young guy was having issues took over half an hour 2 refunds and recharge had to be done I understand learning curves so not to worried
brian r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeannie M
Rating:
4.0
Customer did not leave a comment.
Johnny N
Rating:
5.0
Brake issue was reported to personnel
Terry M
Rating:
5.0
Exceptional experience! Exceeded my expectations! Thanks
mark h
Rating:
4.0
The original pick up location that I was told to go to (797 Jarvis Ave) was completely abandoned so we drove around to the nearest uhaul location and the staff there were very understanding and accommodating and allowed us to return our truck there instead. Uhaul needs to keep updated records of functioning locations…
Jessica B
Rating:
5.0
Customer did not leave a comment.
charles k
Rating:
4.0
Customer did not leave a comment.
Richard P
Rating:
4.0
Customer did not leave a comment.
Pat M
Rating:
5.0
provide locks for trunk
mykola b
Rating:
5.0
Customer did not leave a comment.
Kristina G
Rating:
5.0
Customer did not leave a comment.
WALLY C
Rating:
1.0
Customer did not leave a comment.
Christopher S
Rating:
5.0
Customer did not leave a comment.
MIc M
Rating:
4.0
Customer did not leave a comment.
DJ W
Rating:
5.0
Customer did not leave a comment.
Wayne G
Rating:
5.0
Customer did not leave a comment.
John E
Rating:
5.0
We picked up at 7 right when it opened and the woman was very nice and had good energy for it being so early. Drop off was mid day and they were quick
Tamara M
Rating:
1.0
No one was there to help
Ronielyn F
Rating:
4.0
Customer did not leave a comment.
Kimberly M
Rating:
5.0
Customer did not leave a comment.
Thomas C
Rating:
3.0
The drop-off location was fine, other than when I mentioned that I gave you back a vehicle with more gas than when I picked it up, the response was "We don't give rebates on gas".
This is frankly, unacceptable. If your company isn't going to be responsible enough to fill up a tank or have the equipment in the vehicle, why am I on the hook for giving you free gas?
Chris N
Rating:
5.0
Customer did not leave a comment.
Nelson S
Rating:
3.0
Customer did not leave a comment.
perry b
Rating:
5.0
Thanks again to Krista and the team at McPhillips Uhaul. We would never consider anyone else. Thanks again for you amazing work!.
remy a
Rating:
5.0
Customer did not leave a comment.
Leonard F
Rating:
2.0
Customer did not leave a comment.
FILIPPO C
Rating:
5.0
Customer did not leave a comment.
wayne m
Rating:
4.0
Customer did not leave a comment.
Roberto F
Rating:
5.0
Customer did not leave a comment.
Sean D
Rating:
5.0
Always go to the Winnipeg McPhillips U-Haul location. Krista the general manager there is great! Will be back.
ILYA V
Rating:
4.0
Customer did not leave a comment.
Brent E
Rating:
5.0
Customer did not leave a comment.
Jacqueline E
Rating:
5.0
Customer did not leave a comment.
Cameron M
Rating:
5.0
Above and beyond service. Actually after business hours, the workers were still willing to help me. Very kind, friendly, and compassionate. How wonderful. Thank you, wishing I could add your name to make my sincere gratitude more personal., just as I mentioned in my other review. What a great business's. All my needs where taken care of. I am one happy customer.
TAMMY A
Rating:
5.0
Customer did not leave a comment.
iaroslav z
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
5.0
Krista was very polite and helpful. So far this was the best Uhaul location I ever visited.
ANTON Z
Rating:
5.0
Customer did not leave a comment.
Janice H
Rating:
5.0
Nothing. Everything is perfect.
michael a
Rating:
5.0
As usual, Krista and the team comes through! I have a last minute need for a trailer and is really to go as soon as I arrive. 5 mins in and 5 mins out. Thanks again!
remy a
Rating:
3.0
requested pick-up at Century location, booking changed to McPhillips
Wayne H
Rating:
5.0
Check the locking system on the back door. I had difficulty opening it with a key after I realize the fob doesn't work for that door.
Otherwise, great van. Thanks.
Dan
Daniel B
Rating:
5.0
Customer did not leave a comment.
Ernie S
Rating:
5.0
Great customer service!
debra f
Rating:
5.0
Customer did not leave a comment.
Ernie S
Rating:
4.0
Have extra set of keys. During moves things can be misplaced. Should only have to pay for an extra key not the whole lock. And just switch up the padlocks frequently which shouldn't take any time at all in their daily tasks. Just a suggestion.
Dawn D
Rating:
5.0
I do wish there would be a user's manual available to be read prior to driving the vehicle. If fhere was, I wa unaware of it and was not advised of it.
Brenda F
Rating:
5.0
Great place, awesome manager
theodore d
|
Overall Experience
Rating:
5.0
Was mislead about pricing and value that was given…mostly about KM to return location that was 4 hrs away further than originally budgeted. I was assured enough extra mileage was included…and it was not and costed me an extra $150…disappointing
mark l
Rating:
5.0
The staff is knowledgable and friendly. My move of goods from the storage locker went smoothly. I would recommend U-Haul to anyone.
Dawn K
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
Kristina G
Rating:
4.0
Customer did not leave a comment.
Mohammed W
Rating:
5.0
Customer did not leave a comment.
Brian S
Rating:
5.0
No thanks
makanja k
Rating:
3.0
Employees were friendly. The interact terminals were very below average: very slow and have pen input. Truck is obviously American so that takes adjustment.
Geoff Y
Rating:
5.0
Staff was very helpful especially Krista.
Therese L
Rating:
5.0
Customer did not leave a comment.
Willard W
Rating:
5.0
Have it ready at pick up time schrduled it was burried in snow and an awkward position to back in
Nadine B
Rating:
5.0
We use U-haul all the time. 175 Mcphillips St location. I reserve the truck on line and when I go to pick the truck up they generally have everything ready to go. "Hiccups" I call them do happen but Kista and her team are very professional and helpful to work things out.
Tammylynn P
Rating:
5.0
I reserved a truck and car hauler about 10 days in advance of pickup. I flew into Winnipeg to drive the truck to Edmonton. The day before pickup I was told that no depot in Winnipeg had the truck and car hauler in the same location. I had to take a $40 taxi to a depot across the city to get the truck, then drive it back across the city to a depot right by the airport for the car hauler. Surprisingly, that depot had at least a dozen trucks of all sizes sitting there. I find this an example of poor logistics on U Hauls part, creating unnecessary expense and wasted time for me to shuttle their equipment around at my expense and time.
Wes B
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
1.0
Truck was assured to be operating and maintained.
broke down twice during move
Very poor response to help
jasmine M
Rating:
4.0
Customer did not leave a comment.
Samuel A
Rating:
3.0
Have cleaner exterior & ice free mirrors /windows. Spent time trying to warm up the older uhaul van & scrapping the windows & side mirrors. After being fed up I finally just asked for the newer/cleaner one.
Allan M
Rating:
3.0
Customer did not leave a comment.
NARA O
|
First Impressions
Rating:
3.0
Didn't have furniture pads I paid for in the truck, and no moving dollies available. Didn't get the $50 for not having all the equipment I had booked.
David N
Rating:
1.0
The worst of customer service,especially the General manager.
duc q
Rating:
5.0
Very efficient. Ordered on line, completed in store. On the road within 15 minutes. Thank you! 😊
michael G
Rating:
5.0
Customer did not leave a comment.
Ryan C
Rating:
5.0
Customer did not leave a comment.
Romeo M
Rating:
5.0
Customer did not leave a comment.
noel n
Rating:
5.0
its complete.
nothing to improve
Ernesto P
Rating:
4.0
Customer did not leave a comment.
Henry W
Rating:
5.0
Customer did not leave a comment.
Janice L
Rating:
5.0
Everything was excellent .
The staff was very profesional and friendly , I will for sure comeback.
salvador l
Rating:
5.0
Customer did not leave a comment.
krisin c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas C
Rating:
5.0
Customer did not leave a comment.
Isaias D
Rating:
5.0
Wash the exterior of the trucks. Daily if necessary.
doug l
Rating:
5.0
after hours drop off using app is not user-friendly. I gave up. too tired to care
mikel c
Rating:
3.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Customer did not leave a comment.
Agata B
Rating:
3.0
Customer did not leave a comment.
Ricardo F
Rating:
3.0
Spent 2 hrs checking the truck side but problem was on the trailer side. Wasn’t ready
Anton S
Rating:
5.0
staff was verry friendly .
Karan S
Rating:
3.0
Have 26 foot trucks available to 1 way from winnipeg. Don't offer a free trailer and then say sorry we don't have any.
James l
Rating:
5.0
Customer did not leave a comment.
karen b
Rating:
3.0
The lady working was helpful and friendly!
Joseph M
Rating:
4.0
Had to purchase a trailer. Light adapter might be a good idea to have adapters on hand for use rather than having to purchase them. Otherwise all good
John C
Rating:
5.0
Return was particularly east. I parked and unhooked the trailer and the attendant was already there telling me I was checked out and good to go. Total of 5m on site.
Dave F
Rating:
5.0
Needed to move a couch today. My trailer is parked at the lake so I opted to rent from Uhaul. Pick up, set up, and drop off was a breeze.
Adrien H
Rating:
5.0
Customer did not leave a comment.
Robert K
Rating:
5.0
I don’t think customers have a choice. The manager was not in the premises and difficult to contact by phone. She ordered us to return the equipment to Winnipeg even tho we were located in Portage la Prairie, a few blocks from the local U-Haul. Incredibly disrespectful and inconsiderate.
John P
Rating:
5.0
Yes you guys were very helpful thank you very much
Kipling D
Rating:
5.0
Tim & Krista (receptionist) we’re awesome
Henry D
Rating:
4.0
Customer did not leave a comment.
MARK A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tomaz B
Rating:
5.0
Customer did not leave a comment.
Patton R
|
First Impressions
Rating:
5.0
The uhaul app is so convenience but not so friendly in returning equipment. Tried so many time still never figured out!!! Thanks.
Quoc M
Rating:
3.0
Customer did not leave a comment.
marvin w
Rating:
5.0
Customer did not leave a comment.
Erik E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ilia V
Rating:
4.0
Customer did not leave a comment.
Evan M
Rating:
5.0
Customer did not leave a comment.
Craig T
Rating:
5.0
Customer did not leave a comment.
Eroll T
Rating:
5.0
Needs more signage’s the huge one
RYAN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bruce L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary L
|
Overall Experience
Rating:
2.0
Two expensive
gUY b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chelsey L
|
First Impressions
Rating:
5.0
Great experience, thanks again! :)
trevor m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John E
|
Overall Experience
Rating:
5.0
The staff each time I arrived from purchasing boxes and they carried to my car , to truck pick up to a last minute request for storage , I was treated with kindness and respect from knowledgeable and efficient staff!! Amazing experience and will highly recommend.
Debra H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roddy O
|
Overall Experience
Rating:
5.0
The manager krista best customer service ever
Awesome person
Abdikadir f
|
First Impressions
Rating:
5.0
Great customer service.
Shyla N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Monica K
|
Overall Experience
Rating:
3.0
The downspout by the storage unit causes the unit entrance to be frozen and slippery.
Susan M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Trista J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheyenne h
|
First Impressions
Rating:
4.0
Everything was great, happy to be in the facility
Garry A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elie v
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
rhiannon w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elie v
|
First Impressions
Rating:
4.0
Had issues getting in to storage unit because of losing key and staff were no help and rude
Kevin C
|
Overall Experience
Rating:
1.0
No one pick up the phone during office time.
No one reply the email
I called in to cancel the storage before the due date to avoid to pay another month.
However, the staff cancelled my storage a week later, now Uhaul is charging me another month of storage fee plus late fee.
I am very unhappy with this.
Yan T
|
Overall Experience
Rating:
2.0
Broken in to multiple times with useless insurance that didn't cover a thing !!
Glen D
|
Overall Experience
Rating:
5.0
Thank you for letting me use the storage for my personal belongings. I really liked it. It was all excellent, and the staff was very helpful and friendly. Keep up the good work.
Raymond G
|
Overall Experience
Rating:
3.0
Communications about billing was very poorly conducted
I called to cancel over the phone a few times with no answer to this location.
No message responses
Called main office in which they confirmed they cancelled unit
Got another call this week after already cancelled stating they need payment . Informed person calling that I already cancelled with main office
Totally lack of coordinated access.
For this reason will not access this location again
I do share though on a late evening a young man was present and was very helpful with me.
vanessa g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Josiah K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darrin g
|
Overall Experience
Rating:
5.0
There was only one staff in the store and she was amazing. She was very helpful and kind. I highly recommend.
I use uhaul services often and will continue to because of the amazing staff.
Rose O
|
First Impressions
Rating:
4.0
Was easy to move in and out, the staff were friendly and very helpful. Krista was just GREAT! Will definitely use Uhaul again.
Ian R
|
Overall Experience
Rating:
2.0
Climate control didn't seem very good. The steel footings for my east wall were rusty. I wouldn't store any furniture I cared about in that locker.
Separately: I slipped and fell outside the office door when I came to do my move out, and the whole parking lot was pretty icy. Maybe throw some gravel or sand down.
On the plus side, all the admin stuff was easy and the staff were good in person and on the phone.
chris l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Reginald S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GREGORY M
|
First Impressions
Rating:
3.0
Tried to confirm my storage location info and I was sent to 3 different location. I booked online.
Antonio D
|
Online Move In
Rating:
4.0
I am happy with uhaul but I am disappointed that I never recieved the free month as promised. Krista offered to cover November in lieu of but I don’t need storage for November. To resolve this I would like a credit to be put on my credit card. Thanks
Tracy L
|
Overall Experience
Rating:
2.0
Worker I was dealing with messed up every step of the way. She assigned the wrong unit and we were trying to enter with our code but it wouldnt let us. We go back to tell her, she “fixes” it so we walk all the way over to try to enter our storage unit with our code... doesnt work. we walk all the way back again to tell her its still not working, she says she will meet us over there. Okay so now she tells us its not working cause she assigned the wrong unit so thats why the door wasnt unlocking. now i receive an email saying our rent is past due and im being charged a late fee... we dealt with her only two days ago.. paid for the storage unit that same day. So im confused as to why im being charged double rent for one month? I guess she must have messed up again.
Emily M
|
First Impressions
Rating:
5.0
Very friendly and helpful. Staff are awesome and patient and made moving a more pleasant experience.
Ian R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William G
|
Overall Experience
Rating:
1.0
I was stolen here :( I would like to get the insurance compensation.
Maria S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
wilfird m
|
Overall Experience
Rating:
5.0
Very please, answered all my questions. Very helpful.
Beverly S
|
Overall Experience
Rating:
3.0
The door on the storage compartment was too small and door broken. The staff was awesome though
Glen D
|
First Impressions
Rating:
4.0
I was very grateful to find a storage unit so close to home, it was one of the last one's left. The manager was excellent to deal with, she went above and beyond to meet needs and staff were friendly. The only thing that I was concerned with was when I moved out the lights in the storage facility were out, and it was hard to see in my storage locker, also when I went in to sign papers for my move out the facility was left unattended and staff were all outside with customers waiting inside for service. I don't think the store should have been left unattended as someone could have stolen something and customers were wondering where staff were, it was very unprofessional on their part. Otherwise, everything else was great!
amanda m
|
Overall Experience
Rating:
5.0
Krista and her workers are all very friendly and helpful. Gave me a nice storage unit with lots of space. Would recommend for storage.
Shiana T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
carmen m
|
Overall Experience
Rating:
1.0
It took me 2 days to get storage and it was not ready and not clean. I waisted so much time on Friday and Tarik said everything OK on Friday and he didn't rent it to me, I came on Saturday and Dave have no info in the computer. Its very frustrated, and anointing and after that my unit not clean and not ready.
Mark R
|
First Impressions
Rating:
5.0
Over all I have no complaints here I know the hours are a bit tough do to covid and understand but over all great job the lady even remembered my name which is awesome
George c
|
First Impressions
Rating:
5.0
The guy that helped me was very friendly and helped me get what I needed.
Shiana T
|
First Impressions
Rating:
2.0
The space was not secure nor safe. Regularly there were people gathered (blocking) the halls chopping bikes, obviously stolen. Did not feel safe entering to access my unit. Garbage and burned wires (from collecting copper) were left in the parking lot along with garbage and other debris. Would not recommend this location.
Heather S
|
Overall Experience
Rating:
5.0
l.love.everthing.thanks
Bernard C
|
Overall Experience
Rating:
2.0
If I could rate this as 0 stars I definitely would. We put our sectional up for sale as the storage fees are ridiculous. The buyer could not pick up the sectional up until 4 days into a new month I told there was no refund for the remaining days of the month that we weren't using the unit. Therefore, they can rent out that unit and make almost double on it in 1 month.
There was no light in that unit plus the ceiling looked like it was starting to fall in guess that's why there no light in it.
I will never rent a storage unit from uhaul again and I will also not refer anyone to use uhaul.
I was not shown how to check in or check out so I had no clue how to even get into the uni someone else had to show me.
larry j
|
Overall Experience
Rating:
4.0
The lot was a little crowded with u-haul vehicles, as I tried to pull away with my truck and trailer after emptying my locker, I had to get out and physically move a small u-haul utility trailer from blocking my exit.
No big deal, but leaving room to enter and exit is a good idea!
Otherwise very good service.
Charles S
|
Overall Experience
Rating:
3.0
The outside door for access to the storage hallway was damaged and could not gain access. The U-haul representative had to go around and open the door from the inside. She indicated that they would have there repair personnel repair it soon. I have not been back yet to check if it was repaired.
Charles S
|
First Impressions
Rating:
4.0
When I made the reservation the person I spoke to said a 5x10 would be big enough for my stuff that was on a 20 ft truck ... it wasn’t. Luckily the person at McPhillips noticed and was able to find me the right size, a 10x10
Zara D
|
First Impressions
Rating:
2.0
I paid for 1 unit then they realized it had a lock on it so received a refund and then they gave me a unit at the Notre Dame facility. So when we get there no lock as was stood to me would be. Took a walk around with my phone in hand checking other units as was told by associate to do. Then he told me I'd have to.go.back to store to get a lock. Thankfully the manager at Notre Dame was a.very helpful man and he took his.personal truck to go get me a lock.
TAMMY G
|
Overall Experience
Rating:
3.0
Some difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.
George H
|
Overall Experience
Rating:
5.0
Honestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.
NICK P
|
Overall Experience
Rating:
5.0
I only stopped renting from you because I had received a free year somewhere else.
Elsa D
|
Overall Experience
Rating:
5.0
The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there
Joey N
|
Overall Experience
Rating:
5.0
The manager at this location is amazing! Thanks for all that you do!
Valerie R
|
Overall Experience
Rating:
4.0
We liked our experience there.
NATHAN R
|
Overall Experience
Rating:
4.0
Would recommend to friends and family
JOSHUA M
|
Overall Experience
Rating:
5.0
Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.
Joey N
|
First Impressions
Rating:
4.0
Very helpful
Ashleigh M
|
Overall Experience
Rating:
3.0
Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.
Kyle B
|
Overall Experience
Rating:
5.0
The staff where very helpful and polite
Lucy P
|
First Impressions
Rating:
5.0
A very pleasant experience, helped by very knowledgeable staff
Newton B
|
First Impressions
Rating:
5.0
The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.
Lawrence F
|
First Impressions
Rating:
5.0
.
Adam C
|
Overall Experience
Rating:
4.0
The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.
Cheryl S
|
Overall Experience
Rating:
3.0
The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.
RACHEL Q
|
Overall Experience
Rating:
2.0
Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.
Lynda R
|
Overall Experience
Rating:
5.0
The staff went above and beyond and were so accommodating.
Leah B
|
Overall Experience
Rating:
1.0
I'm still awaiting a callback.
A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces
Kyle B
|
Reservation
Rating:
5.0
We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.
jean f
|
Overall Experience
Rating:
3.0
message received saying container arrived and I would receive a call to arrange pick up time, never received call.
Called to arrange pick up time however container was not available when I arrived
Silvia P
|
Overall Experience
Rating:
5.0
Very good service
Joseph T
|
Reservation
Rating:
1.0
Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.
Daljit B
|
Reservation
Rating:
1.0
I rented it for a month used it for one day costed me 100 dollars and they could not at least 50% back its vial. Then the manager was staring at me like she had power over me. She made rude commenets