Customer Reviews for U-Haul Moving & Storage at Michoud Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Michoud Blvd

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Racquel S. | First Impressions |
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Customer did not leave a comment.

CHRISTOPHER W.
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The sales rep was horrible and very deceiving. DONALD BRANON tricked me into swapping trucks at his location without informing me that there would be a double charge, a charge for the U-Haul truck that I already had and another charge for the larger truck he coerced me into upgrading to. I paid for a truck that I never used because of DONALD BRANON. My experience will be posted in online reviews and blogs to make the public aware of the deceptive practices at the U-Haul Michoud location and their representative Donald Branon. These times are extremely financially hard and I am unable to afford any additional unnecessary expenses and wasted time. No one should rent from this location.

Jerome A. | Overall Experience |
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Staff was very friendly and helpful. Place was very well kept and clean. I would definitely use this facility again for my storage needs. I only moved out because I have a house big enough to store all my goods. Otherwise I would have continued my lease at U-Haul. Thanks for an awesome experience.

Deanna F. | Overall Experience |
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The location is kind of far out there but it was clean and decent

latania c. | Overall Experience |
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Customer did not leave a comment.

EMERSON P.
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THANH T.
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LATOYA H.
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TAMEKA W. | Overall Experience |
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Customer did not leave a comment.

ALISHA A.
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I was told that I would get a call and instead I got a text. When I got there my reservation was about to be canceled because he could not get in contact with me

MARY E.
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Nothing that I can think of 100% satisfied Thank Alvin Tate!

THANH T.
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Customer did not leave a comment.

Byroniesha B.
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shontrice D.
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RICHARD B.
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Better service, the truck was dirty and ran bad.

DANIEL M. | Overall Experience |
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Customer did not leave a comment.

Jasmine J.
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Customer did not leave a comment.

kevin R.
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I appreciate the help and personalized customer service.

DERRICK H.
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Customer did not leave a comment.

DOUGLAS C.
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Customer did not leave a comment.

kiana w. | Overall Experience |
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Customer did not leave a comment.

Dora P.
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Good service always

Janathan P. | Overall Experience |
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Very poor experience. Was told that my storage unit was climate controlled when I signed the contract. We did not do a walk thru so I took their word that it was, in fact, climate controlled. In the next few days, I loaded up two trailers only to find out my unit was NOT climate controlled when I opened it. Also, I've yet to talk to Alvin, the store manager, to cancel this contract. I have called several times with voicemails. No call backs have been returned.

Tommy O.
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Customer did not leave a comment.

heath b. | Overall Experience |
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I appreciate administration the manager of the Michaud location for their understanding and patients

klydeitta D. | First Impressions |
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The staff has always been friendly and helpful no matter what time I showed up @ the facility They all know my car name and face I have visited another nearby facility because the system wasn’t operational to make a pymt and the staff there were also friendly and helpful Thx Uhaul for hiring exceptional staff and Mgmt

CERON T.
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The trailer had new tires put on before I picked it up. Was in good road ready condition. Would rent again when needed.

Kendra A.
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Awesome courteous customer service. Thanks Alvin

chris K.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

Tashonda N.
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Customer did not leave a comment.

Lynette B.
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The location was out of power due the Hurricane Zeta. The worker Donald was very professional due to working under this circumstance. It took longer checking in but he was very nice explaining to customer and kept apologizing. Great Staff member to your company

Ebony P.
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Customer did not leave a comment.

Justin H.
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William C.
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Norma M.
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Pleasant and convenient

Lamont R.
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Customer did not leave a comment.

Kiana W.
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Raymond B.
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No comments everything was excellent.

chanta H.
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Customer did not leave a comment.

TAMEKA W.
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When I reserved my storage I was told my furniture would fit up to 3 rooms but the space was small when I arrived and I had to get another one...Overall the Customer service was great..

TAMEKA W. | First Impressions |
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I was disappointed when I reserved my storage and I was told that my furniture would fit a 2/3 home but when arrived it was to small for me so I had to purchase another one. The customer service was great Michoud.

Sidney K.
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Better promotion

Christiana I.
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N/A excellent customer service.

Gaylord T.
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Customer did not leave a comment.

Patrick C.
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Cancelled my initial location reservation (Tulane avenue New Orleans) within 24 hours of pickup time. This has major implications with my scheduled move. Being asked to pickup a rental 55 minutes away is unreasonable and falls well short of customer satisfaction expectations. Ultimate solution was a pickup about 25 minutes, better but not optimal, especially considering I was told I would be responsible for the extra gas. Truck was not very clean - old receipts and smelled like cigarette smoke (not sure you can do much about the latter). The gentleman at the 2nd location was very helpful and respectful.

david O.
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Excellent service and the vehicle was clean and well taken care of. The process itself with the very easy and user friendly.

Jetaun G.
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Customer did not leave a comment.

Terrell B.
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Return was quick and easy. Worker helped get things returned with regards for COVID-19 safety.

keith D.
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Customer did not leave a comment.

ANH T.
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Bruce J.
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Need to offer military discounts

Christopher H.
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Lucius O.
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Customer did not leave a comment.

Darius W. | Overall Experience |
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Customer did not leave a comment.

BRENT A.
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We were schedule to pick up the Uhaul in Harvey. Michoud Blvd pickup was more expensive in the end. We had to pick it up a night earlier than we planned due to how far out of the way it was for us. That is not Michoud's fault, that is poor logistics on U-haul. U-haul should have done more in compensating for the mistake on their end.

CHARLES W.
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I had probably the oldest trailer still in fleet and ramps stuck and had to have 2 people to get them out

DESIREE W.
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I can't think of anything it was a great experience.The gentleman at the counter was very helpful and he checked and made sure the trailer was connected right. Will use this location again.

WINZER J.
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Great customer service checking out AND checking in!

Sharon K. | Overall Experience |
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Thanks for your help and I appreciate it 😊

JAMES S F.
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Customer did not leave a comment.

Lydia J.
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When I pumped my gas to return it back it came out the fuel line n went all over my feet and shoes I brought it back and told the guy hey looked under the truck and said I see the problem we won't charge you fa the gas what about my health and safety I cud have died or killed someone else driving that truck with a corrupt fuel line then I was over charged for my mileage I took a picture of the Mileage when I first got in the truck when I returned to drop it of I mentioned to him that the miles on my paperwork is not the milage that was in the truck he said I'll fix it to get an alert from my bank saying I was charged 68$ and some change for a 19.95$ uhaul I only drove from the uhaul place to the service road on bullard loaded the truck dropped off my stuff at 2 oaks apartments which is 5 blocks off of Alcee Fortier and Chef right back down the street to michoud Blvd and Chef da uhaul place is 3 blocks off chef on michoud Blvd right down the street from where i dropped off my load in beyond mad and I should sue you guys especially behind the fuel goin all over me I have witnesses of wat happened to me at da gas station it's even on camera because I had to tell the clerk in the gas station that there was a large amount of gas on da ground because the uhaul truck fuel line is busted

MICHAEL G.
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Customer did not leave a comment.

Chelsea M.
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Don M.
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Lisa T.
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MARY W.
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MARY C.
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Barry A.
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Perfect

Benoris C.
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Everything is already perfect especially the employees.

Cassandra M.
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Customer did not leave a comment.

CHRISTOPHER G.
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Very good experience

Dana N. | Overall Experience |
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Mr Alan was great to work with I really appreciate everything.

Ernest S.
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Customer rep was very good and doing the best he could. BUT you had one employee running the entire Center. Very long wait time for people coming in. My pickup location was switched to this location at last minute which was 25 miles from my requested location. Not a good area of town literally on the “other side of the track”

Samuel R.
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The best experience I ever had , last minute emergency I needed a flat trailer and found one at this location , the attendant was really professional and made sure the equipment was in good condition, he hooked up to my truck , lube the ratchet mechanism, confirmed everything was properly secured and working before I left . At the return he asked me if everything worked as expected which it did and unhooked from my truck after we both verified everything was in the same condition I got it. The whole process was super smooth . Definitely will use this location again. A1 service

Marione B.
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Customer did not leave a comment.

JIHAD A.
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Train your female staff to be polite. Split payments between credit cards and cash or two credit cards. If a contract has to be canceled thru no fault of the customer then give that customer their money on the spot or back on his/her card on the spot. No 3 to 6 day wait. My experience was horrible. Hire people that can work with people and Train Train Train

dai N.
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Lumond D.
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Stephanie R.
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Herman R.
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Ashley D.
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Nothing

Gregory J.
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Customer did not leave a comment.

Joshua R.
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Deborah G.
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Ashley W.
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Jeff D.
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Michael L.
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Great associate

KAREN B.
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Customer did not leave a comment.

Richard B.
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No complaint

Michael L.
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Customer did not leave a comment.

Gary B.
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Good service!

Catina C.
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Customer did not leave a comment.

Daphne D.
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Buc N.
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The air conditioning is not working and the service person did not tell me that uhaul has after hour drop off. It's cost me more than 70 dollars just because of your Bad customer service.

mark M.
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Customer did not leave a comment.

Cydne N.
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Not friendly and spelled my name wrong. Didnt explain the rental terms

Frannika D.
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Customer did not leave a comment.

Akinni S.
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William D.
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Kirchelle F.
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Everyone that check me in would amazing on yesterday 02/15/2020 in the person this morning would amazing very well respectful...Thanks again

david S.
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Customer did not leave a comment.

Rhema E.
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I asked manager Tate, New Orleans-Michoud, to change my destination from Corpus Christi, TX to Victoria, TX. He replied, couldn't because the contract was out of his system. He told me to call scheduling. Before I left the property I phoned scheduling. I asked the lady to change my destination. She said she could not and told me to ask Tate; she said he was the only one who can change it. I told her I asked him and Tate said he could not change it. She said the only other way was at the destination. Hours later I phoned scheduler again to change my destination. The rep said they could not and said the Tate should have changed it before I left the property. I arrived to Victoria and phoned Corpus Christi to change the destination. She explained that she could not and tried anyway. She said the manager Tate should have changed the destination. I phoned Victoria to ask if I could return the trailer to them. I explained what happened and he took my info and hung up to call someone within U-haul for help in assisting me. I phoned corporate 3 times because the 1st and 2nd reps hung up intentionally when I mentioned Tate. The 3rd rep was able to assist me and stated Tate should have changed my destination. I don't understand why Tate handled me in that way. I am a nice respectable man. I am not rude. I am a loyal U-haul customer. I didn't deserve to be treated this way. I paid $20 more and the distance was less miles to Victoria than Corpus Christi. Please fix the overage of which I was charged.

Jeremiah S.
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Thank you for asking I would recommend giving the gentleman who serviced me a pay raise he went beyond his duties to the company his genuinely cared and made sure I had everything I needed to make my moving day run smoothly. He's definately an asset to your company show him you appreciate his commitment by commiting to a raise to his well being. Thanks for an awesome expirence!!??

Comolita R.
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Customer did not leave a comment.

James D.
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Dudley D.
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Fredy C.
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Rates!

JONELLA F.
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Customer did not leave a comment.

Lee C.
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Dana N.
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Everything was great.

Chris B.
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Customer did not leave a comment.

Brenda B.
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Aujaquinda N.
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heath b. | First Impressions |
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Your associate wasn’t prepared for reservations it was a bit trying but he completed transaction

Janet B. | Overall Experience |
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Alvin and Albert were professional in all the contacts with both of them. God job!

ANDREW P. | Overall Experience |
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Thanx for everything

Janet B. | First Impressions |
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The agent was very helpful and courteous. Great customer service!

Crystal R. | Overall Experience |
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No comment

ALVEREZ S. | Reservation |
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Thanks to Alvin for a great experience. I'm sorry I didn't rent a storage space due to finding a location closer to home. Thanks

Maranda B. | Reservation |
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The Representative With Above And Beyond To Accommodate Me, I Truly Appreciate Them For Assisting My Family.

jeannice m. | Overall Experience |
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Ms Lisa is amazing she was such great help and so was the other staff members

Sophia F. | Reservation |
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The employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...

Hong P. | Overall Experience |
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The staff was helpful and friendly.

ALEXIS D. | Overall Experience |
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I just wished I could’ve picked up my truck from the same place where my unit was located

No reviews have been submitted for this location.

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