Customer Reviews for U-Haul Moving & Storage at Michoud Blvd

790 reviews

4449 Michoud Blvd   New Orleans, LA 70129
(South of Chef Hwy just over the railroad tracks)

(504) 254-1140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 254-1140

4449 Michoud Blvd
New Orleans, LA 70129
(South of Chef Hwy just over the railroad tracks)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TERRY S. 
Rating:
4.0

Customer did not leave a comment.

ALIDORE S. 
Rating:
5.0

Nothing

Troy D. 
Rating:
4.0

Truck was NOT Covid clean after previous renter. All the tell tales signs was in the truck. Dirt, used napkins, grit on steering wheel.

WENDELL F. 
Rating:
5.0

Alvin was amazing!!! So helpful and courteous!

Aubrey E. 
Rating:
4.0

Customer did not leave a comment.

PAMELA C. 
Rating:
1.0

Nobody picks up the phone. A train line runs in front so if they decide to stop the train there for 40 mins you are stuck! The staff (one guy), doesn't pick up the phone and to say he's not that polite would be an understatement.

Justine P. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
1.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Metairie, LA location mops units with Fabuloso, all locations should do this. Also, for your employee safety, provide lifts for getting heavy trailers on to hitches.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

Shelby S. 
Rating:
4.0

Customer did not leave a comment.

DENEEN J. 
Rating:
5.0

There was a mechanical problem with the trailer and it should be removed from service until the problem is resolved. When attempting to guide the trailer in reverse, it only guides to the right. Basically when you steer right the trailer should guide to the left and when you steer left, the trailer should guide to the right. In other words, the trailer only steers right. When I arrived to Texas, I had a truck driver check it and he confirmed there was a mechanical problem. The drop off location said they would check it out. If this is not resolved, the next customer will not be able to back out of small spaces. I had this problem when attempting to back out of my drive way in New Orleans. Ultimately because I was backing up on a narrow street, I had to drive across my grass and my neighbors drive way to swing the trailer around.

DENISE C. 
Rating:
4.0

More customer service representative available to avoid long wait time.

PATRICIA G. 
Rating:
5.0

Me nor my son could share our location on the mobile app when returning the truck which made it extremely aggravating! But my overall service experience with Alvin(GM) was exceptional! Thank you so much again Alvin.

CHIQUITA H. 
Rating:
1.0

After reservation, they called to state that equipment is not available. But it was avilable.

AHMED S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B.  |  Overall Experience 
Rating:
5.0

Nothing. The general manager was very nice and accommodating.

NASHETA D. 
Rating:
3.0

The truck was in need of repairs. The after hours online return process was horrible. The truck didn't have gas. I had to put gas in it as soon as I got the truck. I returned it as is bad was still charged over $30 for gas. I uploaded a photo and showed the customer service rep that there wasn't gas in the truck. The online system would not allow me to enter the correct mileage traveled. Not a good experience at all

Diadre S. 
Rating:
4.0

Customer did not leave a comment.

OLLIE W. 
Rating:
5.0

Customer did not leave a comment.

JEWELL B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN M. 
Rating:
5.0

Customer did not leave a comment.

shannon c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIKA H.  |  First Impressions 
Rating:
5.0

Cannot really think of any improvements of this location. I am completely satisfied with the location. It's size, mass choices of equipment and storage, pleased also with Management, Inspection, speed and quality of Service, availability of products along with location and ease of access from highway.

RUSSELL M. 
Rating:
4.0

Customer did not leave a comment.

Tiera L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Alvin was very easy to work with Took time to explain everything

GARY P. 
Rating:
1.0

The problem that I have with Uhaul in that city is that for this trip I scheduled my equipment (truck and auto transport) two weeks ahead of my move. I received a call two days before the move telling me that they would not have a auto transport available at the location on the day of my move and that they would have to move my reservation to another location. Then the person I spoke with moved the reservation to a location that was 40 minutes away from me. I asked if they could move the reservation to a location that is closer to where I lived and was told the only way they could do that is if I pick the truck up from one location and the auto transport from another. My plans changed to where I now had to make two trips to pick up the different pieces of equipment, and start two separate contracts for the trip. Also, the price went up by $200 dollars. I offered to move the truck to where the auto transport was located myself cause I didnt understand how the equipment that has wheels could not be moved to the same location so I could start just one contract. The people at the locations were great and helped me get on my way. I just do not understand why I had to pay more and spend more time trying to get on the road when the truck could of been taken to where the auto transport was located.

Terrell B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Everything was excellent

RACQUEL S. 
Rating:
1.0

The units are advertised as climate control but there was a leak in our unit. Our belongings were not only soiled with water but rodents got access to the unit. There was feces every where.

carlos s.  |  Overall Experience 
Rating:
5.0

Great store, great service with helpful and friendly staff!!!

marquita s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OCTAVE W. 
Rating:
5.0

Nothing, great experience, gentlemen could not have been nicer!

Tim G. 
Rating:
5.0

Customer did not leave a comment.

DANA S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Friendly

VINNY N. 
Rating:
5.0

Customer did not leave a comment.

Shontrell P. 
Rating:
4.0

Customer did not leave a comment.

KEITH Y. 
Rating:
3.0

There could be more accuracy on reporting things like mileage and fuel. I was told that the truck was on 3/4 of a tank and it appeared to be less. The agent assisted in getting the truck also acknowledged that the fuel was not correct, but yet I was charged for fuel that was never there.

ASHANTI S. 
Rating:
5.0

Thanks to this location specifically for saving the experience. Our closest location on St. Claude Ave was poor in service and also reserved a truck for us and canceled it the next day. The Michoud location was kind enough to give us a bigger truck at the same price we originally wanted.

KATHERINE B. 
Rating:
5.0

Store manager is very informative , prompt and courteous

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

ROSALIND L. 
Rating:
3.0

The staff was extremely helpful and knowledgeable as it relates to UHAUL products and services. Overall pleasant experience.

Orlando P. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

sam W. 
Rating:
5.0

Customer did not leave a comment.

Marcia H. 
Rating:
5.0

Customer did not leave a comment.

Shernell T. 
Rating:
5.0

Customer did not leave a comment.

Racquel S.  |  First Impressions 
Rating:
1.0

The sales rep was horrible and very deceiving. DONALD BRANON tricked me into swapping trucks at his location without informing me that there would be a double charge, a charge for the U-Haul truck that I already had and another charge for the larger truck he coerced me into upgrading to. I paid for a truck that I never used because of DONALD BRANON. My experience will be posted in online reviews and blogs to make the public aware of the deceptive practices at the U-Haul Michoud location and their representative Donald Branon. These times are extremely financially hard and I am unable to afford any additional unnecessary expenses and wasted time. No one should rent from this location.

CHRISTOPHER W. 
Rating:
5.0

Staff was very friendly and helpful. Place was very well kept and clean. I would definitely use this facility again for my storage needs. I only moved out because I have a house big enough to store all my goods. Otherwise I would have continued my lease at U-Haul. Thanks for an awesome experience.

Jerome A.  |  Overall Experience 
Rating:
4.0

The location is kind of far out there but it was clean and decent

Deanna F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latania c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMERSON P. 
Rating:
5.0

Customer did not leave a comment.

THANH T. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H. 
Rating:
3.0

Customer did not leave a comment.

TAMEKA W.  |  Overall Experience 
Rating:
3.0

I was told that I would get a call and instead I got a text. When I got there my reservation was about to be canceled because he could not get in contact with me

ALISHA A. 
Rating:
5.0

Nothing that I can think of 100% satisfied Thank Alvin Tate!

MARY E. 
Rating:
5.0

Customer did not leave a comment.

THANH T. 
Rating:
5.0

Customer did not leave a comment.

Byroniesha B. 
Rating:
5.0

Customer did not leave a comment.

shontrice D. 
Rating:
2.0

Better service, the truck was dirty and ran bad.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
5.0

I appreciate the help and personalized customer service.

kevin R. 
Rating:
4.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

kiana w.  |  Overall Experience 
Rating:
5.0

Good service always

Dora P. 
Rating:
1.0

Very poor experience. Was told that my storage unit was climate controlled when I signed the contract. We did not do a walk thru so I took their word that it was, in fact, climate controlled. In the next few days, I loaded up two trailers only to find out my unit was NOT climate controlled when I opened it. Also, I've yet to talk to Alvin, the store manager, to cancel this contract. I have called several times with voicemails. No call backs have been returned.

Janathan P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tommy O. 
Rating:
5.0

I appreciate administration the manager of the Michaud location for their understanding and patients

heath b.  |  Overall Experience 
Rating:
5.0

The staff has always been friendly and helpful no matter what time I showed up @ the facility They all know my car name and face I have visited another nearby facility because the system wasn’t operational to make a pymt and the staff there were also friendly and helpful Thx Uhaul for hiring exceptional staff and Mgmt

klydeitta D.  |  First Impressions 
Rating:
5.0

The trailer had new tires put on before I picked it up. Was in good road ready condition. Would rent again when needed.

CERON T. 
Rating:
5.0

Awesome courteous customer service. Thanks Alvin

Kendra A. 
Rating:
5.0

Customer did not leave a comment.

chris K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Tashonda N. 
Rating:
5.0

The location was out of power due the Hurricane Zeta. The worker Donald was very professional due to working under this circumstance. It took longer checking in but he was very nice explaining to customer and kept apologizing. Great Staff member to your company

Lynette B. 
Rating:
5.0

Customer did not leave a comment.

Ebony P. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Pleasant and convenient

Norma M. 
Rating:
5.0

Customer did not leave a comment.

Lamont R. 
Rating:
5.0

Customer did not leave a comment.

Kiana W. 
Rating:
5.0

No comments everything was excellent.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

chanta H. 
Rating:
4.0

When I reserved my storage I was told my furniture would fit up to 3 rooms but the space was small when I arrived and I had to get another one...Overall the Customer service was great..

TAMEKA W. 
Rating:
4.0

I was disappointed when I reserved my storage and I was told that my furniture would fit a 2/3 home but when arrived it was to small for me so I had to purchase another one. The customer service was great Michoud.

TAMEKA W.  |  First Impressions 
Rating:
5.0

Better promotion

Sidney K. 
Rating:
5.0

N/A excellent customer service.

Christiana I. 
Rating:
5.0

Customer did not leave a comment.

Gaylord T. 
Rating:
3.0

Cancelled my initial location reservation (Tulane avenue New Orleans) within 24 hours of pickup time. This has major implications with my scheduled move. Being asked to pickup a rental 55 minutes away is unreasonable and falls well short of customer satisfaction expectations. Ultimate solution was a pickup about 25 minutes, better but not optimal, especially considering I was told I would be responsible for the extra gas. Truck was not very clean - old receipts and smelled like cigarette smoke (not sure you can do much about the latter). The gentleman at the 2nd location was very helpful and respectful.

Patrick C. 
Rating:
5.0

Excellent service and the vehicle was clean and well taken care of. The process itself with the very easy and user friendly.

david O. 
Rating:
5.0

Customer did not leave a comment.

Jetaun G. 
Rating:
5.0

Return was quick and easy. Worker helped get things returned with regards for COVID-19 safety.

Terrell B. 
Rating:
5.0

Customer did not leave a comment.

keith D. 
Rating:
5.0

Customer did not leave a comment.

ANH T. 
Rating:
4.0

Need to offer military discounts

Bruce J. 
Rating:
1.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Lucius O. 
Rating:
4.0

Customer did not leave a comment.

Darius W.  |  Overall Experience 
Rating:
5.0

We were schedule to pick up the Uhaul in Harvey. Michoud Blvd pickup was more expensive in the end. We had to pick it up a night earlier than we planned due to how far out of the way it was for us. That is not Michoud's fault, that is poor logistics on U-haul. U-haul should have done more in compensating for the mistake on their end.

BRENT A. 
Rating:
3.0

I had probably the oldest trailer still in fleet and ramps stuck and had to have 2 people to get them out

CHARLES W. 
Rating:
5.0

I can't think of anything it was a great experience.The gentleman at the counter was very helpful and he checked and made sure the trailer was connected right. Will use this location again.

DESIREE W. 
Rating:
5.0

Great customer service checking out AND checking in!

WINZER J. 
Rating:
5.0

Thanks for your help and I appreciate it 😊

Sharon K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES S F. 
Rating:
1.0

When I pumped my gas to return it back it came out the fuel line n went all over my feet and shoes I brought it back and told the guy hey looked under the truck and said I see the problem we won't charge you fa the gas what about my health and safety I cud have died or killed someone else driving that truck with a corrupt fuel line then I was over charged for my mileage I took a picture of the Mileage when I first got in the truck when I returned to drop it of I mentioned to him that the miles on my paperwork is not the milage that was in the truck he said I'll fix it to get an alert from my bank saying I was charged 68$ and some change for a 19.95$ uhaul I only drove from the uhaul place to the service road on bullard loaded the truck dropped off my stuff at 2 oaks apartments which is 5 blocks off of Alcee Fortier and Chef right back down the street to michoud Blvd and Chef da uhaul place is 3 blocks off chef on michoud Blvd right down the street from where i dropped off my load in beyond mad and I should sue you guys especially behind the fuel goin all over me I have witnesses of wat happened to me at da gas station it's even on camera because I had to tell the clerk in the gas station that there was a large amount of gas on da ground because the uhaul truck fuel line is busted

Lydia J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Chelsea M. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
3.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Perfect

Barry A. 
Rating:
5.0

Everything is already perfect especially the employees.

Benoris C. 
Rating:
5.0

Mr Alan was great to work with I really appreciate everything.

Dana N.  |  Overall Experience 
Rating:
3.0

Your associate wasn’t prepared for reservations it was a bit trying but he completed transaction

heath b.  |  First Impressions 
Rating:
3.0

The employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...

Sophia F.  |  Reservation 
No reviews have been submitted for this location.

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