Customer Reviews for U-Haul Moving & Storage at Mile High Station

5,706 reviews

2000 W Lower Colfax Ave   Denver, CO 80204
(@ Zuni North of 14th St)

(303) 534-6072

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 534-6072

2000 W Lower Colfax Ave
Denver, CO 80204
(@ Zuni North of 14th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent service. Thank you.

David P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
4.0

Not have a phone quoted price hundreds of dollars lower than the price when actually getting the vehicle.

WILLIAM B. 
Rating:
4.0

Staffing issue due to covid. I could see this and was patient but there was an argument between a customer in front of me and the employee about the wait.

Coleman O. 
Rating:
5.0

Very friendly and competent staff. Engaging, communicative, easy return. Very much appreciate the good service here.

NATHANIEL D. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
2.0

Awful experience. Never again.

Emerson S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
2.0

Reservation and pick up process needs attention. Reservation was easy but then actually getting the van was a nightmare.

scott S. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Friendly, helpful staff. Quick check-in experience. Painless.

ERIKA G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
4.0

The self pick up process online required too many submissions with high data usage. I would have preferred to have gone directly to the desk and work with a U-Haul employee instead. We are on a tight timeline for the use of this vehicle and the long time spent submitting information while on site was cumbersome. I prefer to be able to upload any of the requisite documents before the pickup process (drivers I'd, etc...) While on home wifi.

Mollie B. 
Rating:
3.0

Thank you for the opportunity, not certain why slowly price increase for monthly storage?

DANNIE Y.  |  Overall Experience 
Rating:
1.0

My rental vehicle was filthy and I've been charged the same amount for the last two years and got hit with an extra $30 charge today.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Noah B. 
Rating:
1.0

First truck had no gas and gas line was broke. Went back and second truck had a flat tire. Finally after about 30 min I got a third truck. Horrible experience

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

emery W. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Make sure the after hours key drop location is clear and eSy to find

JOHN S. 
Rating:
3.0

Dropped off after-hours, so did not meet any staff.

Deborah N. 
Rating:
1.0

Website was very slow and staff couldn't /wouldn't help us get the truck checked out

ANDREW T. 
Rating:
5.0

Friendly & professional staff. Not an asshat like guy at Arvada Wadsworth UHaul store.

MICHELLE M. 
Rating:
5.0

Super awesome staff! Made it quick and easy to pick up/drop off the truck. Thankyou 😄

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Charice C. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Just always be nice like use were and understanding really liked the people that work there I would do some again if I have to

Doriena S. 
Rating:
5.0

My fav location so far with uhaul. Experience awesome and staff dedicated. Keep it up 👍🏼

MUSTAFA S. 
Rating:
5.0

Customer did not leave a comment.

THERESA M. 
Rating:
5.0

Customer did not leave a comment.

Miriam G. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS K. 
Rating:
5.0

Customer did not leave a comment.

ANITA M. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Inform the customer where the office is located.

ARTHUR W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Diago helped me and He was awesome I can't say enough how patient he was. I had problems with the app but he just helped me get through the process. He made my day.

LAURA L. 
Rating:
5.0

No problems

Annette F. 
Rating:
1.0

Worst facility. hard to access, elevator, you had to walk up 3 flight of stairs to go back down to the first level, cramped feeling. I walked away and didn't complete my reservation. Storage units didn't have retractable doors.

Chris N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALEXIS C. 
Rating:
3.0

Customer did not leave a comment.

Kevin E. 
Rating:
3.0

When I first attained the storage, The young lady was not polite and offered no information whatsoever. Now they close my contract when I went to the office three young people were sitting there were very polite and attentive to my needs. How many things in storage is lake Winnie hotel it’s not your home your lungs are not with you so you feel uncomfortable, that should be one of the main points in a storage facility. That we feel comfortable with leaving our items

Armando A S.  |  Overall Experience 
Rating:
5.0

I was very pleased with the friendly staff. The facility was clean and well lit. The only improvement the facility can make is to have more moving carts available.

GINA Y.  |  Overall Experience 
Rating:
3.0

Parking convenient to loading and unloading was difficult. The garage bay was never available when I needed it and it seemed that the vehicles that were in it were not actively loading or unloading. They were just parked there.

Bruce B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
1.0

Truck had trash inside and broken visor. The check in was awful and very difficult. Just do better as a company, please.

TERENCE R. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

I believe the name of the employee that closed us out was Sam. He is the very definition of customer service. Extremely kind and helpful. He certainly made moving less stressful and more efficient.

THOMAS S. 
Rating:
4.0

Everything was smooth and quick, but they forgot the furniture dolly I ordered.

HARRISON S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Nothing!!! Everyone was VERY helpful and went above and beyond!!! Thanks a TON!

KEREN V. 
Rating:
3.0

When we left the pick up center, the lights were working on the trailer. The next morning when we left Colorado, the lights on the trailer weren't working. We left at 4:30 AM. Then when we got to Arizona and it turned dark, again the lights weren't working. I tried several times with the connection device to get the lights to turn on, to no avail. The next morning I returned the trailer to do U-Haul dealer in Apache Junction. We checked the lights to see the turn signals and brake lights were working. They were I don't know what the problem was but when you had arrive safely without incidents.

THOMAS L. 
Rating:
1.0

Customer did not leave a comment.

DEREK S. 
Rating:
5.0

Great staff at this location never have a problem when I rent from them.

Byron J. 
Rating:
5.0

Customer did not leave a comment.

ROGER L H. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Samantha was extremely helpful. When it turned out that the vehicle that I booked was not available, she found a solution to resolve the situation. Thank you!

Kamil P. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Quick and efficient return.

DAVIDANDREW V. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
3.0

Not the friendliest staff, no one wearing masks although their was a mask mandate in place and signage at the door stated masks required. Will not use this Uhaul again

Timothy S. 
Rating:
1.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
2.0

Downtown Denver a very difficult location. I was told initially I could pick up the truck and trailer very close by my house. Two days from pick up, they say I have to go far to get them. Later still they say I have to go to a third location to pick up the trailer. Extremely inconvenient. Cab floor full of popcorn. Windshield globbed with pine pitch. Employeess at Denver location seemed indifferent to customer inconveniences. At trailer pickup site in Golden, CO they were much more helpful - thank you to them.

George S. 
Rating:
5.0

The staff is always great and super helpful.

BRYAN W.  |  First Impressions 
Rating:
3.0

Pick up place choose a location that was out of our way. There was a drop off .4 miles from where we unloaded. Tried to get it changed and the 800 number you are on hold forever. Tried multiple times and no always got put on hold longest hold was 15 mi. And then I hung up.

Scott S. 
Rating:
4.0

Get more front desk help on a Saturday morning.

ARMANDO O. 
Rating:
5.0

Customer did not leave a comment.

MARY Y. 
Rating:
5.0

Customer did not leave a comment.

Cooper B. 
Rating:
5.0

Customer did not leave a comment.

LUKE S. 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Everything went super smooth.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

HALEY S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

CHRIST A. 
Rating:
3.0

First off you can make sure that you send the correct address to return the rental because I was told to return it to the same place I rented it but the address I was sent was completely different. I was sent a message to return it to 2000 west lower Colfax ave Denver Colorado but when I pushed the underlined address it took me to a completely different address. I was told to go to 2000 E Colfax Denver Colorado so I went another $20 worth of mileage to return it and when I got to the address it was a parking lot so I had to go back and get it the account which was in someone else's name. Stephanie and I don't know any one by that name and the attendee told me that it would update my name but it didn't any I finally got into the account and I was sent to the correct return place. Now what if I did leave it in the parking lot I would be pretty screwed. I guess it's a good way to make extra money on mileage by sending me 20 miles out the way. I will never be put in that position again.

MICHAEL T. 
Rating:
1.0

We specifically asked for drop off at main street location in trinidad. The rep set our drop of for a location 300 miles away. He did this on purpose. We will never use uhaul again and will tell everyone we know how horrible you are

Jose Q. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
1.0

U-Haul can communicate with customer directly as opposed to automated texts. Terrible experience!

Samantha B. 
Rating:
1.0

We ordered a furniture dolly online with our order, and when we got there, they expressed they were out and there was nothing they could do. We politely expressed our frustration, as it would have been nice to be alerted ahead of time or found another location that had one. While I understand this is not the fault of the employees that they were out, we felt misinformed. Additionally, an employee very rudely approached us, calling my boyfriend a jerk and threatened that he would make it so we could not rent a truck. This felt very unprofessional and out of context; making our experience extremely unpleasant.

SOPHIE H. 
Rating:
5.0

A very efficient equipment drop off system and a very helpful agent, who made things simple, straightforward, and pleasant.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCA A. 
Rating:
3.0

Customer did not leave a comment.

CURTIS N. 
Rating:
5.0

Great customer service and very friendly. I will be back

Annie W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

The equipment was in average condition. The location of the service was very accessible. Rates were reasonable.

DONALD D. 
Rating:
1.0

My truck was blocked in, there was little assistance in locating the truck and my truck obviously had not been cleaned.

Lara T. 
Rating:
1.0

The manager for customer service online told me that they do not tell people where to drop the keys off for after-hours. I spent 35 minutes trying to find the night drop off and had to call the website for help. Worst service ever, I will never use them again. Be warned.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

VICTOR Z. 
Rating:
3.0

provide proper equipment o the employees can do their job (keyboards, etc) Training (the online training blocks art useless, with supervisor verification is learned

Floyd A. 
Rating:
5.0

Customer did not leave a comment.

Gretchen G. 
Rating:
1.0

I registered online for a 26' truck to pick up at a location less than a mile from me at 9:00 am and drop off at location very close to my destination . I received a call saying good news bad news. Good news being a “truck “ would be available. The truck was 20', at a different location (far away) at a later time (I had help arranged at the time I scheduled) and it would be an in town rental meaning I would have to go out of my way to return it. I asked if there would be a discount for all the changes and inconveniences and was laughed at. The smaller in town rental actually cost more than the larger one way. VERY disappointed with U-HAUL's new money grab, customer last way of business.

Leroy L. 
Rating:
5.0

Great attitudes and support

william B. 
Rating:
1.0

Customer service completely disrespectful and rude.

christopher a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

Vehicle seemed to be well maintained and clean inside but very dirty outside and the windshield was filthy in and out :/ made it hard to see on a sunny day. That's the only negative of experience.

Lori D. 
Rating:
4.0

Customer did not leave a comment.

Nathan R. 
Rating:
1.0

With no employees working and a lack of adequate signage, it was difficult to find where we needed to get the keys and how to get the vehicle. Another family at the location was very confused as well. Extremely frustrating.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Byron J. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
2.0

The attendant, that helped me as I was picking up my truck, was not friendly or helpful. I could barely understand what he was saying. I have had better customer service at other location I've used uhaul before.

Mark L. 
Rating:
4.0

The inside staff were friendly and helpful. The yard manager was hands on ..helped me hook up and do safety check. Thanks guys and gals

leslie T. 
Rating:
5.0

It was easy and went great. The gentleman who hooked the trailer up for us was very nice, detailed, careful. and explained it to me. Thanks y'all

JASON M. 
Rating:
3.0

Told the yard attendant left front bearing running hot. He asked if it was smoking, I said no, he said 'Oh, (its) okay then' Also told him RR running light not working, nowhere did he make a note of maint. issues.

PETER J. 
Rating:
2.0

When I checked in at the store inside the representative was too busy doing personal things on his cell phone I believe his name was Diego the guys outside were very helpful and went out of their way to meet my expectations but the guys inside were too busy

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Sarah B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Riley S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  First Impressions 
Rating:
5.0

Easy to setup and staff was exceptional focusing on the customer.

Paul J.  |  First Impressions 
Rating:
3.0

Didn’t really give instructions on drop off of u-haul

GABRIEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quentin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trevor p.  |  First Impressions 
Rating:
3.0

The facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.

Bruce B.  |  First Impressions 
Rating:
3.0

The first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.

Armando A S.  |  First Impressions 
Rating:
3.0

There was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.

Bradley G.  |  First Impressions 
Rating:
5.0

Everyone throughout the process was very helpful and friendly

kyle f.  |  First Impressions 
Rating:
5.0

The staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.

PAMELA C.  |  First Impressions 
Rating:
3.0

I rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.

Kenneth T.  |  First Impressions 
Rating:
5.0

Very prompt and courteous

Robert E.  |  First Impressions 
Rating:
1.0

The service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20% discount for being a member of the AARP Club.

rick d.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top