Customer Reviews for U-Haul Moving & Storage at Mission Ave

6073 reviews

950 W Mission Av   Escondido, CA 92025
(On mission ave Between Rock springs rd and metcalf)

(760) 741-7805

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 741-7805

950 W Mission Av
Escondido, CA 92025
(On mission ave Between Rock springs rd and metcalf)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

They lock the back of the truck on the lot to avoid vandalism. Unfortunately, they forgot to remove the lock on my truck. I had difficulty reach the local store by phone because I was put into the national call center queue and had to wait 45 minutes.

Scott H. 
Rating:
5.0

The general manager was great and made the entire process beyond easy and I would 100% come here again

Francisco P. 
Rating:
4.0

Manager and all the staff was helpful, hardworking and friendly.

Mitesh J.  |  Overall Experience 
Rating:
5.0

My best experience renting by far. Fast and Friendly!

Lomer P. 
Rating:
5.0

Customer did not leave a comment.

Atif K. 
Rating:
4.0

Customer did not leave a comment.

Lauren Y.  |  Overall Experience 
Rating:
5.0

I've been renting trailers with a little frequency the past couple months. Each visit and employee is fantastic. I feel welcomed and appreciated as a customer Anyone who mentions the need for equipment...I refer to this specific location. A great team works there!!

Christina R. 
Rating:
5.0

I've been renting trailers and trucks from Uhaul almost every week for over 2 years now with the work I do. It's always been a great experience at the Mission Ave. location in Escondido. The employees and managers are all over worked and under paid. Kayla, Ryan, Jose, and James seriously deserve to be better paid for the work they do. Every one of them is incredibly friendly, helpful, and they really know what they're doing.

Chris B. 
Rating:
5.0

The staff was incredible! They were so personable and friendly! So helpful!! They made moving a little less stressful. We were unloading for 2-3 hrs. Each time they saw me, they called me by name. I highly recommend this location!!

Trina S.  |  First Impressions 
Rating:
5.0

We just want to express our deepest gratitude to this location and your employee James Zlaket. We arrived at your store 15min prior to closing on Easter Sunday in need of a trailer to pick our daughter's broken down car that was nearly 100 miles away. Our three daughters were stranded. Because of the holiday we couldn't get a tow truck out there. Renting this trailer was our only hope of getting this car back home. I think James sensed the anxiety of having our three girls stranded and went above and beyond to help us get everything going as quickly as possible. He helped us with purchasing the right ball hitch and adapter for the trailer lights. Hooked the trailer up to our truck and had us on our way very quickly. We are so grateful for the exceptional service we received from James and Uhaul. Thank you, Scott and Teresa Takacs

Scott T. 
Rating:
5.0

The staff was so incredibly helpful and friendly. They helped makes moving a little less stressful.

TRINA S. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Always cheerful, respectful, helpful to their customers.

Lorena L C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Wish trucks were no -smoking but good luck. Everything was great.

Robert M. 
Rating:
5.0

Staff were always helpful.

Jeramy L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Garland F. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Doing great

Martha G. 
Rating:
5.0

Great experience. Person who checked me out was very helpful. He took time to help me locate and replace a blown fuse on my vehicle so the trailer lights would work. Went above and beyond for service. Thank you. Person who checked trailer back in was also very nice and friendly.

Carl L. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

CYNDI M. 
Rating:
5.0

Good experience overall. The pick-up process was quick and easy. The after hours drop-off was a bit of a hassle. I was not able to complete the online return process as it got hung up after the first step. This issue was resolved after contacting customer service. I would definitely use Uhaul services again.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Have more Staff on site

James K. 
Rating:
3.0

RYAN was EXCELLENT!!!!!!

Richard W. 
Rating:
5.0

Maybe get more help its a very busy location. But the staff is awesome!

Dyanna D. 
Rating:
5.0

Answer the phone with out waiting for 28:34 mins

Don J. 
Rating:
5.0

Outstanding experience, well kept vehicle. Thank you!

John S. 
Rating:
5.0

I rent often for work and have tried a few different locations, I have been here a few times and really appriciate Juan and his team. They are great every time, and make the start of my day much easier!!

Cyndi M. 
Rating:
3.0

My experience this around was awful. The trucks interior smelled so bad from cigarettes it made my stomach turn. Wasn't happy about that 👎

JESUS M. 
Rating:
4.0

Customer did not leave a comment.

TONY M. 
Rating:
4.0

Customer did not leave a comment.

Paula C. 
Rating:
4.0

What you are doing is great. Sam knows her stuff. Very professional and friendly to work with. Ryan as well and the return. Will recommend to everyone and use them again.

RINA G. 
Rating:
5.0

Nothing.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Great customer service at all time.

Michelle H. 
Rating:
5.0

Everyone at this location.. big thanks to Jose and Kayla

Samantha M. 
Rating:
5.0

Awesome customer service. Great equipment and friendly staff

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Jayme S. 
Rating:
5.0

No improvements required as far as I can tell. I have rented several trucks from them recently. They've been very knowledgable, accommodating and most cordial. Do not understand why their couple of negative reviews. I certainly willl use them again!

Robert K. 
Rating:
5.0

Good job!

Abraham P. 
Rating:
5.0

The location was great - Samantha, who helped us was AMAZING! Unfortunately, making the reservation to rent the equipment was a NIGHTMARE! If there were other viable options other than U-Haul I would have given up. I spent several hours on the phone over the course of a few days trying to rent the equipment, only to get an email afterwards changing the location of the pick-up - this happened TWICE! Extremely frustrating, and should be worked on!

Jorge O. 
Rating:
5.0

I returned my rental truck after hours and found the mobile app hard to use when attempting to verify my return. I hope I did it correctly.

GEORGIA S. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY Y.  |  Overall Experience 
Rating:
5.0

This checkin/out process has improved a lot.

David G. 
Rating:
5.0

All the uhaul representatives were great.

Timothy R. 
Rating:
5.0

I was pleased with every element of the rental and move in process

David B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

The side mirrors on the unit i rented need to be able to be adjusted.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Great experience. James and the wonderful lady who checked us out provided EXCEPTIONAL service to us.

ANGELA H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Don't why after all the payment Information and contract was done on my mobile app, I have to do it again at the store. The entire point of doing it on the app was to avoid touching the POS key pad at the store.

JAGATH A. 
Rating:
5.0

You guys are awesome.....everything went great. Even got my things across country early. Thank you so much Deborah Million

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

brandon c.  |  Overall Experience 
Rating:
5.0

Employees were very helpful and generous.

Matthew G.  |  First Impressions 
Rating:
5.0

I am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!

Becky D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy B. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

The woman who handled my contract was knowledgeable and professional. She was very helpful.

Steven B. 
Rating:
5.0

Jose and his staff were excelent

ROBERT T.  |  First Impressions 
Rating:
5.0

you guys were great

Gerardo G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
2.0

I was disappointed that it appeared that there were only 3 employees on a busy Sunday morning and it took more than 30 minutes for me to get the keys to my rental. Once in the vehicle I was further disappointed that the windshield was so dirty that it severely limited my visibility.

JEFFREY B. 
Rating:
5.0

Awesome customer service

Paula M. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

German B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Claymon G. 
Rating:
4.0

All good no problem

JESUS A. 
Rating:
5.0

Customer did not leave a comment.

Hylton E. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Keep up the good work

PABLO S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Was impressed with how easy it is to make a reservation, how easy to turn in the vehicle and how helpful and proficient that every single UHaul agent was. Has been my go-to rental for 20 years. This was the best experience yet.

JACKIE R. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

SHANNON G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Everything good...Good service

Katya Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

I provided a credit card for payment when I made the reservation, again on the day of the rental and now you've contacted me a week later looking for payment. Charge the card I provided for that purpose.

Curtis B. 
Rating:
5.0

These folks are on top of the game. Great team there.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Leanne H. 
Rating:
5.0

Great customer service!!

Cynthia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

Frida D. 
Rating:
5.0

Thank you

Egdwin A. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Hassan S. 
Rating:
5.0

Customer did not leave a comment.

Ivan F. 
Rating:
5.0

Customer did not leave a comment.

Susan A.  |  First Impressions 
Rating:
5.0

Easy to get in and out, good location and I didnt have to worry about any of our stuff. It's great that uhaul gives you this free month to get settled in.

MARTY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

CYNDI M. 
Rating:
3.0

We were quite impressed with the service. The van we rented was very new & very clean, and perfectly suited for our needs— but a gas hog. Since most rentals are local, when are you switching to electric or hybrid vehicles?

Kenneth A. 
Rating:
4.0

When I scheduled my Uhaul I specifically asked if I could get one that I could drop off at another location because I didn't want to drive all the way back and they told me I could as long as a 15ft or 20ft when I went to pick up they said I had to drop it back off to that location instead. It was very frustrating being told one thing and then another happening

Michelle S. 
Rating:
5.0

Wish the trucks came with a full tank of gas, then bill the customer cost to return tank to full. The last thing I want to do is get gas after a long moving day.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Barbara D.  |  Overall Experience 
Rating:
5.0

The entire staff was considered to be very friendly, efficient, and helpful throughout the move-in process.

alan v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN W.  |  First Impressions 
Rating:
5.0

Life savers ! Thank you

Tim Lawrence M.  |  Overall Experience 
Rating:
2.0

Way too expensive, no prorating. Will tell people to stay away.

dorian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha A.  |  First Impressions 
Rating:
5.0

I was not happy that I wasn't reumbursed for paying a full months rent and moved out a week later.

Connie F.  |  Overall Experience 
Rating:
5.0

Excellent customer service, location and hours.

Yvette D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAI G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmin G.  |  Overall Experience 
Rating:
2.0

The staff was great. My rating is because the elevator was broken and wouldn’t be fixed for 2 weeks. The only unit available was up a pretty narrow staircase. I had some large furniture and just my husband and our 5 small children. I wasn’t about to kill myself over a free month of storage so I had to cancel and scramble to find something else nearby and get my 20’ u-haul emptied out and back in time.

Brittany S.  |  First Impressions 
Rating:
5.0

Had a great experience overall...only negative is the freight elevator was not operational on the day we moved all of our big heavy furniture out of our storage unit, so the movers had to carry all of it down the stairs. Not fun!

Amy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER N.  |  Overall Experience 
Rating:
3.0

Usually long waits at the desk, one of my pillows got moldy. First 2 months I didn’t receive a phone call or email, and their letter did not reach me until after the late fees on my rent were applied. My belongings were secure and safe however

kiora r.  |  Overall Experience 
Rating:
5.0

The second time that I have used this location, and I was treated with the utmost courtesy from everyone that works there. I'd highly recommend 👌 this location to anyone in the San Diego North County.

DEBORAH R.  |  First Impressions 
Rating:
3.0

Attention was good, see a couple of drug addicts look a like persons walking in and out the building in the after hours...

ernesto p.  |  First Impressions 
Rating:
5.0

Maybe it's just this UHaul, but the service and warmth of the staff is XLNT!!

Janet P.  |  Overall Experience 
Rating:
4.0

Although your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don’t get burnt out and discouraged

Desiree P.  |  First Impressions 
Rating:
5.0

The service was very good. But my order was not in the system. I had a print out and reservation # and it is in my online account But not in their system.

James K.  |  First Impressions 
Rating:
5.0

Friendly service. Clean and secure

richard s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josep R.  |  Online Move In 
Rating:
1.0

Manager was rude and didn’t care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn’t care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.

Krysta K.  |  First Impressions 
Rating:
4.0

I really like U-Haul's packing boxes and box tape! But because I am looking for a storage-only type facility I found the heavy amount of traffic (for U-Haul trucks, trailers, etc) to be a bit inconvenient. While U-Haul would be my go-to place for those type of things (and more boxes!), I would most likely only use a U-Haul facility for storage if it was the only thing offered at the location. Staff was super friendly and helpful! I'll be back for more boxes!!

Jennifer L.  |  Overall Experience 
Rating:
1.0

I am writing about my recent one-way U-Haul Truck Rental from El Dorado Hills to Escondido, CA. It is U-Haul Contract 22518356. I chose my destination point because they had on-site climate-control lockers. I made the locker reservation at the same time I reserved the truck. When I arrived at my destination on May 1st, they did not have a locker that was usable for me. The only 10x10 they had was on the second floor and their elevator was broken and they had no idea when it would be repaired. I had dozens of boxes on the truck and it was not acceptable to have to carry them to the second floor by steps manually. I told the check-in clerk that it would not work and my only solution was to keep my property on the truck at no extra cost until they could provide a suitable locker. He checked with an associate and told me that was OK to do. So, when I was called the following week that a suitable locker was available, I rented it, unloaded the truck and returned it. I should not have been charge anything beyond my initial fee for the truck rental, yet I was charged for an extra seven days truck rental. l request you issue me a full refund. Incidentally, right after my experience in my first attempt to return the truck I filed a complaint on the U-Haul website with both the truck and locker contract numbers and asked that I be contacted by phone. Nobody ever responded.

Michael L.  |  First Impressions 
Rating:
4.0

My original unit was n the second floor, but upon arrival we were informed that the elevator was out of order. The alternate first floor unit 5x8x9 we were assigned was available according to their system, but there was a lock on it. The lock was cut only to discover that the unit was still occupied. The only other units were either too small or a larger 5x8x10 was available at a higher price, considering our situation we accepted the more expensive unit. Justin the employee assisting us was very courteous. Perhaps we should have been given the larger unit at the price of the first two units we were assigned, and given the fact that we have 1 free month of unit rental through our previous trailer rental I really cannot complain too much.

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeramy L.  |  First Impressions 
Rating:
5.0

Best experience with U-Haul EVER in my 58 years. THANKS SO MUCH !!!

Janet P.  |  First Impressions 
Rating:
5.0

Good location and very clean

daniel f.  |  Overall Experience 
Rating:
4.0

Friendly, efficient, handled everything in timely manner.

Connie F.  |  First Impressions 
Rating:
5.0

Very easy experience

Florencio F.  |  Overall Experience 
Rating:
5.0

The store manager is great! He went above and beyond to help us and we really appreciate him!

Ana V.  |  Overall Experience 
Rating:
2.0

Gen Mgr. became upset when I refused to take delivery of trailer with faulty lights. Employee that hooked up the trailer could not rent it, but then the Gen Mgr came out & said it was OK. I refused.

Alan V.  |  Overall Experience 
Rating:
5.0

I’ve used many storage facilities and this one is by far the best one I’ve used. The units are immaculate and the customer service is impeccable. Highly recommend.

SHANNON G.  |  First Impressions 
Rating:
1.0

Still is not visible on mobile app Asked 2 x

Kelly H.  |  First Impressions 
Rating:
5.0

Great service, clean facilities! Thank you!

Cliffton S.  |  First Impressions 
Rating:
5.0

The manager was extremely helpful and courteous. Thank you.

JONATHON C.  |  Overall Experience 
Rating:
4.0

Not having access after 7:00 pm was not always convenient. Overall this was a great place and the staff was always helpful with good customer service.

CAROL ANN O.  |  Overall Experience 
Rating:
5.0

Friendly staff and great customer service. Location feels secure

Deodato M.  |  Overall Experience 
Rating:
3.0

Jose Aguilar has no customer service skills. Not helpful and condescending with responses. Told me I was confused?! Other employees were great.

Leticia B.  |  Overall Experience 
Rating:
5.0

Thank you for giving us the best service possible and thank you for being there for us when we really needed help. Roger is the best manager and a real professional!Thank you for everything! Michael

michael V.  |  First Impressions 
Rating:
5.0

Great place. Would do it all over again.

IBAN L.  |  Overall Experience 
Rating:
4.0

Only negative comment was there was only one person at the front desk and a large line formed and it took about 30 minutes to get through the line.

James Y.  |  Overall Experience 
Rating:
4.0

Customer service was great

dianna m.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

debbie c.  |  Overall Experience 
Rating:
5.0

Justin was amazing, he went above and beyond to help us with our storage and equipment rental.

Emma N.  |  Overall Experience 
Rating:
2.0

Reservation was not what was promised on the phone when reserved. 1st floor was reserved, 2nd was provided for the price of the first floor.

James Y.  |  First Impressions 
Rating:
4.0

Wish they gave option of 24 hr access

David A.  |  Overall Experience 
Rating:
5.0

Customer service is top notch. Everyone is pleasant and helpful and go above and beyond! Thank you to all staff for your courteous service!

Elizabeth P.  |  First Impressions 
Rating:
5.0

The guys that worked there were very helpful and these are the best units I have ever used. I would highly recommend them and will use them again in the future should I need additional storage.

Bill B.  |  Overall Experience 
Rating:
3.0

My unit experienced a water leak I was told nothing was damaged but my items were not in the original boxes in a new unit which was difficult for me to access being disabled. A rat had been in my stuf

Debora R.  |  Overall Experience 
Rating:
5.0

in over 11yrs, I never had an single incident or issue with my storage space. Any minor billing issues (my fault, exp CC) we resolved immediately without and fuss whatsoever.

DAVID B.  |  Overall Experience 
Rating:
5.0

I would recommend it to anyone looking for a storage facility

DAN C.  |  Overall Experience 
Rating:
5.0

Ver leasant all around

James C.  |  Overall Experience 
Rating:
5.0

Great customer service and convenience.

gene n.  |  Overall Experience 
Rating:
5.0

Great experience would definitely use again.

brunie l.  |  Overall Experience 
Rating:
4.0

Everyone is very friendly and helpful. Easy move in.

Alexis E.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helped me with heavy boxes.

Gene M.  |  Overall Experience 
Rating:
5.0

Great

norma a.  |  Reservation 
Rating:
5.0

The staff was very friendly. I was always helped in a timely manner, which is important!

GINA MARIE P.  |  Overall Experience 
Rating:
3.0

Cleared out storage unit and did not receive a prorated discount for moving out in the middle of the month. Paid for a full month until August 3rd and moved out on July 15th. Just disappointed.

CORINNA L.  |  Overall Experience 
Rating:
5.0

Justin, the general manager, was outstanding. We had an issue with a UBox and he went above and beyond the call of duty to keep us happy. Justin resolved the issue and got us our boxes quickly. Thanks

Mark B.  |  Overall Experience 
Rating:
5.0

Very clean and secure

Douglas W.  |  Overall Experience 
Rating:
5.0

Thank you

Deyanir H.  |  Overall Experience 
Rating:
5.0

Great staff members willing to help!

Thuy D.  |  Overall Experience 
No reviews have been submitted for this location.

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    Propane

    Propane service delivered straight to your door!

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