Customer Reviews for U-Haul Moving & Storage at Montgomery St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Montgomery St
Kathleen B. on
Trying to charge me for a storage unit that I never used. I turned unit 1110 back to them 24 hours later, since I had been I'll advised. The unit would not hold the 26 ft truck contents!
RICHARD P. on
worked with Nic Martin for years and it was my pleasure to meet him and thankful for his attention to any issue I had.
Jessica O. on
didnt have any problems or issues thank you
KRYSTAL B. on
Access was not 24 hours. I couldn’t access the building at 2am.
PATRICIA K. on
beth s. on
KAREN L. on
Too much confusion when arriving from out of state with a full trailer then having to haul it to one place to pay for the storage, then to another to access unit then back to first spot to turn it in.
Ashley D. on
Had issues with the storage door rusting and therefor not unlocking. Had issues with my lock because it also rusted. I wasnt told it would rust or if I could prevent rusting.
lori ann s. on
The storage has a rat bait trap in it - creepy. So I’m coming back to get my stuff out. I wrote an email -got no response and I called but was on hold with annoying marketing messages for 20 minutes
Nicole T. on
The storage building was great, very neat. The courtesy carts and give/take section were very helpful! The staff was good, though they could better explain the check-in process at the unit.
Micheal R. on
It was a good experience overall
HELEN W. G. on
The only issue I have is pricing. Comparable units other than UHaul are so much cheaper. UHaul should be aFortune 500 Company. I paid $86 a month for outside storage at a different facility.
William H. on
Jaron was great. Very friendly and professional. He even taught me how to back up a trailer which I really did not know how to do. All in all, a great experience. Thank you!
DAVID C. on
Very friendly and helpful staff. He made it easy. Thanks.
michelle b. on
Kyle was very helpful with explaining all details pertaining to our storage rental.
Kailee D. on
Employees and Management went above and beyond to make sure I was happy. Their storage units were very well maintained and secured. I always felt safe no matter when I went to their location
Kailee D. on
I received amazing service at this location! I worked with Jaron in store and spoke to manager Kyle on phone. They went above and beyond and made sure I left the store happy. Will be going back again
JOANN G. on
I didn't really have much interaction with staff so difficult to say how helpful and courteous they were. I rented from one and closed from another, and had no dealings with anyone else in between.
SONYA F. on
BLANCH M. on
Thank you for your help add under standing
Betty J. on
My stuff was in storage for 2yrs while I was out of state. My stuff was secured and the staff was great. I will do business again with U-HAUL
JOHN S. on
Ever since Jerry decided to operate the facility remotely our experience went from 5 to 1. Service became non-existent. Deliveries were misplaced. Just poor customer service.
Deborah M. on
Everyone was very helpful. The only reason I am not giving an excellent rating is the was no lift or elevator at the location. Even though it’s only 2 levels it would have been helpful.
dalie d. on
When I went to the frontdesk to request my storage they had assigned a wrong one which they were aware after they bill me. They did a “refund” and next day they billed me twice. Still waiting for refu
PATRICK C. on
Theresa M. on
Clean and safe place to store items.
Jean H. on
Everyone is very knowledgeable about all the facts and info about the moving process. The staff are great.
Aaron S. on
The facility was clean and accessible, staff was friendly and helpful. Would, and probably would use again.
joseph f. on
Candida M. on
Christina was amazing took the time to show me all facilities and got me the right storage room and price was amazing better then u-haul👍😃
LAUREL L. on
Nick was very helpful and polite. He would address you like a friend. Nick is a very nice young man.