Customer Reviews for U-Haul Moving & Storage at North Division

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at North Division

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Daman H. on

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Richard V. on

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erick t. on

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A top of a ramp that was malfunctioning the lady new I wasn’t going to stay around so I told her email me my receipt, knowing I am a company she charged me 8.50 for fuel when I took a picture as I always do, I can prove that she stole money from me ! This happens time to time with some U-Haul agents so I take pictures!

MaryBeth C. on

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This U-Haul experience was terrible. Our designated drop off location wouldn’t let us leave the truck. They said there was a mistake and they were full. They looked on the computer and sent us to a diff location. Then the same thing happened again. THEN AGAIN! We had to buy extra gas, and drove to 4 locations before we could leave it. Total time spent for the extra miles and 4 stops was over 1.5 hours. My son Still had to drive 5.5 hours to get back home to Tacoma WA to work. TERRIBLE EXPERIENCE!

DAN C. on

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Ryen P. on

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Make sure your vehicles fuel gauges work so I dont run out of fuel on a busy HW.

John B. on

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The pick up of my truck went well. Better than I expected it to. I was lucky because to people showed up right after me and had to wait. Only one person working. He was great and efficient but I would not have enjoyed waiting if I hadn’t gotten there when I did.

Michael V. on

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Jerry R. on

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Bonnie Y. on

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Vivian S. on

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Very polite at the pickup destination.

Kelly P. on

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Elliott N. on

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Will Paaga helped me with the pickup; stopped what he was working on and immediately helped get me out fast and easy. Great customer service.

Michael P. on

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James M. on

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This location is always so busy and hectic. No wait with this pickup but that is an anomaly. The young man that helped me was thorough and quick but I was the only customer on site.

Roger W. on

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carol s. on

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Robert was very efficient, quick, and helpful. I’ll rent from this place again.

David P. on

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Richard O. on

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I reserved a trailer on the website. You need to identify that you need a 2 inch ball to tow it. Bad customer service.

Theresa L. on

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Donald J. on

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Very clean, prompt & professional. I got what I wanted from this vendor.

Kimi C. on

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Sean O. on

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Quick and friendly

Shara-Li J. on

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The staff are extremely rude and unfriendly. They always try to overcharge. I use uhaul often. It would be a better experience if the staff weren’t so terrible.

Vickie H. on

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Nothing needs changed

Elizabeth B. on

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Very helpful and polite worker that helped me check out and in

Patricia M. on

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Make it easier to get a hold of a certain location.

Keith C. on

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Everything was great! They were fast and efficient. The employees were very personable.

Randall S. on

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Garvin O. on

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George B. on

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Hire more help !!! The gal that helped us was AMAZING !!!! however, She was dealing with several customers at one time with no help from the inside .

Kevin L. on

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Jessica S. on

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The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn’t call the U-Haul to notify them so they could get one ready, but everything did work out eventually.

Casey B. on

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Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.

Kevin w. on

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They took care of our storage needs.

donald l. on

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Everyone was happy to help me

dee j. on

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Robert and staff are very helpful!!

Kari T. on

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I appreciated the helpfulness and friendliness of the staff. They were very accommodating to my moving needs. Thanks you guys!