Customer Reviews for U-Haul Moving & Storage at Old Hickory Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Old Hickory Blvd

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Virginia L. on

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I was passed off to different employees. I guess that I asked too many questions.

John K. on

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Well satisfied

Clarence W. on

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The equipment was great. The staff was helpful and courteous. We could not have asked for more. My only regret is that I didn’t get my moving supplies there. They have a great selection of specialty boxes. If I ever need to haul or store anything, I have found the place to go!

ricky M. on

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Be better on pricing

Alan R. on

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Better shocks?

Princess J. on

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Better customer service

Holly C. on

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Customer did not leave a comment.

Kevin S. on

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The UHAUL app and website are poor at best! I called and did a reservation at no time was the app or website able to link or find an actual reservation number I had! The reservation was set with a pick up and drop off location. When I picked up the rental they did not show the location of the drop off that was scheduled. In fact the computer brought up locations that were no where near were I was going.

Darian B. on

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Employees we’re short, indifferent and slow. Will not use u-haul in Jackson TN again.

David F. on

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There was no time saved by renting on-line. Once I arrived at the appointed time, I had to do everything again.

Thomas A. on

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Mark S. on

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willette H. on

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Andrew B. on

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Edward T. on

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Timothy R. on

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I returned online and didn't feel comfortable leaving rented blankets and equipment unsecured in the back of the truck for drop off after hours.

don B. on

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nothing to improve,they new what to do.got the contract going,no hassle singed out the door,.got the truck i needed.thank you

Bradley P. on

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Katelynn W. on

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JOEL S. on

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I'm not happy with this uhaul rental experience. One the way home from moving my tool box my truck broke down. Which made the return of the trailer that I rented late by a day. There was no understanding or forgiveness for being late because of my breakdown. I was charged a third day because of my break down. I can promise that I will think long and hard before I rent from uhaul again.

Andrew F. on

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The workers were dry. And when you tell someone there total is 19.95 for rental you have me pay 29.99 for rental fee. Say that from the beginning. and 59cents per mile. But we drove less than 50 miles and we ended up paying 59 dollars all in all. BS. I knew somehow they were going to get more money out of me. I should of went with my gut. And we cleaned it out for them. And we barley had it for 4 hrs . And most of the time it was sitting .

Kevin A. on

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Deborah K. on

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Jordan V. on

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Place was awesome! Great service

Khari H. on

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jennifer D. on

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Lance H. on

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Larry P. on

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Mark was always helpful.

Mary N. on

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Nowhere had the 15’ truck I needed. Instead of a free upgrade, they wanted to charge for the upgrade. The 1-800 customer service lady booked me a 10’ truck at a place that didn’t have one so I had to go somewhere else and wait for an hour and still ended up spending $150 for like 4 hours. Bad experience overall

Steve P. on

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Jenna C. on

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Terry B. on

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