Customer Reviews for U-Haul Moving & Storage at Old Hickory

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Old Hickory

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

BRITTANY N. on

Rating:

I called over 30 times the day of my pickup to inform them that I would be late.. no answer. They guy at the desk informs me that “I had to have been calling while he was out taking a smoke break”. My reservation was completely opposite from what I booked and I had my email to show him. The next day I found out I needed a dolly before I got on the road, again I call over 15 times, no answer. I get their and tell the guy that the service here is simply sad that no one can answer a phone. I call the phone while standing in front of him since he said I had to be dialing the wrong number.. phone did not make a noise but he saw that it was ringing and informed me that the ringer what was turned off. What business turns the ringer off on their phone??? This experience was very unprofessional.

Calithea S. on

Rating:

Customer did not leave a comment.

Anthony W. on

Rating:

Customer did not leave a comment.

BEVERLY D. on

Rating:

Customer did not leave a comment.

Jacob L. on

Rating:

Make sure your UHaul representative checks the starting mileage on your rental truck. I obtained my contract with a starting mileage that was 1000 miles off from what the mileage read in the odometer. I took photos as soon as I got into the vehicle and when I dropped it off. I made sure I did not get charged for excess mileage by talking with the drop-off representative.

Jerry B. on

Rating:

The people at this location are very friendly and informative. The gentleman went over all the features of the trailer, how to use and safety, with explanations of each. Even though I have used it before, it was good to go over again for a refresher.

Dennis D. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

Great, easy to find location with friendly personnel.

Ansel E. on

Rating:

Customer did not leave a comment.

Chu L. on

Rating:

the Agent that working for UHAUL company where I rent the trailor hook up everythings for me and the place I drop off also unhook fast and I didn't have to stand in line take 5 minutes and I'm out off the UHAUL place thanks for friendly and fast services

Kenneth J. on

Rating:

using the app for returning the vehicle at night was a nightmare. I think i probably got charged a second day, even though i dropped it off in time (and have photo evidence to prove it), but because the app wasn't checking it in, there was no automatic way to check it in.

Chaze H. on

Rating:

The rep that waited on me was very rude. He first informed me that I couldn't rent the Uhaul bc it was after 9 a.m.(10 a.m.) and life happens and I might not have the truck back by 9 a.m. the next day, lol. Luckily for me the manger was right there and understood that I was moving locally and like my word didn't need the truck but a few hours the same day and it would be returned before closing. The manger made the experience so much easier and hassle-free.The 3 stars are for the manger and none are given to the rep. Thanks!

terry C. on

Rating:

Gregory was very pleasant and helpful. I will recommend this facility over the others in Jackson TN

Willie B. on

Rating:

Customer did not leave a comment.

Charles N. on

Rating:

Gregory Hines did a great job taking care of me!!

James L. on

Rating:

Customer did not leave a comment.

trina L. on

Rating:

The first uhaul location on airways blvd in Jackson,TN was very unprofessional. I wouldn’t ever recommend that location to anyone.

TONY T. on

Rating:

Staff at pickup and drop off locations were very friendly and informative

Rebecca D. on

Rating:

Customer did not leave a comment.

Joe D. on

Rating:

Customer did not leave a comment.

kenny S. on

Rating:

Customer did not leave a comment.

Michael R. on

Rating:

Customer did not leave a comment.

Stella W. on

Rating:

Customer did not leave a comment.

John B. on

Rating:

Customer did not leave a comment.

Tim K. on

Rating:

Hire employees that have good people skills.

Billy M. on

Rating:

Customer did not leave a comment.

Nicholas B. on

Rating:

This was a Great Service. No changes needed!!!

tia P. on

Rating:

Everything was great no problems at all ....lol they was friendly as well

Virginia L. on

Rating:

I was passed off to different employees. I guess that I asked too many questions.

John K. on

Rating:

Well satisfied

Clarence W. on

Rating:

The equipment was great. The staff was helpful and courteous. We could not have asked for more. My only regret is that I didn’t get my moving supplies there. They have a great selection of specialty boxes. If I ever need to haul or store anything, I have found the place to go!

ricky M. on

Rating:

Be better on pricing

Alan R. on

Rating:

Better shocks?

Princess J. on

Rating:

Better customer service

Holly C. on

Rating:

Customer did not leave a comment.

Kevin S. on

Rating:

The UHAUL app and website are poor at best! I called and did a reservation at no time was the app or website able to link or find an actual reservation number I had! The reservation was set with a pick up and drop off location. When I picked up the rental they did not show the location of the drop off that was scheduled. In fact the computer brought up locations that were no where near were I was going.

Darian B. on

Rating:

Employees we’re short, indifferent and slow. Will not use u-haul in Jackson TN again.

David F. on

Rating:

Customer did not leave a comment.