Customer Reviews for U-Haul Moving & Storage at Paisano

889 reviews

5605 E Paisano Dr   El Paso, TX 79925
(@ I-10)

(915) 779-6613

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(915) 779-6613

5605 E Paisano Dr
El Paso, TX 79925
(@ I-10)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

NYDIA C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

MERVIN D. 
Rating:
3.0

Improve corporate database infrastructure for improved performance during high-traffic events.

DANIEL H. 
Rating:
5.0

Excellent service as always. Both picking up and dropping off.

ADRIAN S. 
Rating:
5.0

Put in the app where the drop off box is clearly. I had to search a bit

Erica R. 
Rating:
5.0

NA

Marisol M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
3.0

I requested a pick-up truck and was told it was not available. There were 2 pick-up trucks on the lot when I rented the u-haul. The same 2 pick-up trucks were there when I returned the truck the following day. I don't understand why they didn't want to rent one to me, other than the rate for a pick-up is $.59/mile and the truck they gave me was at $.99/mile.

RAQUEL L. 
Rating:
5.0

I reserved this uhaul 2 weeks early and when I arrived there was no blankets and no dolly available.

Matthew H. 
Rating:
5.0

So convenient and friendly staff

Martha D. 
Rating:
5.0

Customer did not leave a comment.

RICARDO A. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Great customer service very professional

ROGELIO P. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

MARTHA W. 
Rating:
5.0

Trailer was very dirty.

FRANCISCO J H. 
Rating:
5.0

Customer did not leave a comment.

april J. 
Rating:
3.0

The truck was EXTREMELY dirty and gross: the cup holders had sticky stuff all over them. The steering wheel and controls I ended up wiping with some Lysol wipes and so much dirt came off them. Normally this would be subpar, but during a global pandemic it's just careless and dangerous. I have driven uhaul trucks before and this was the first one that was absolutely disgusting.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

henry g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

FLORENCIO R. 
Rating:
5.0

Recommended movers were excellent

JIMMY N. 
Rating:
5.0

Customer did not leave a comment.

OMAR M. 
Rating:
5.0

Great service!

CHERYL ANN R. 
Rating:
5.0

Customer did not leave a comment.

Nina T. 
Rating:
5.0

Customer did not leave a comment.

JOEL C. 
Rating:
2.0

It was obvious the truck was not cleaned especially when businesses are taking time implement sanitation for COVID. The representative appeared bothered. Nothing I could do about it because I needed a truck at that time, but I won't be back to that location and I will not recommend it.

SALALA M. 
Rating:
5.0

Customer did not leave a comment.

Roman P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Make sure they just clean on the inside in the back of the truck and sanitize down very well

jacqueline H. 
Rating:
4.0

Sergio was great friendly and positive Thank you.

Jimmy S. 
Rating:
5.0

Stay the course. During the past few years, we've utilized three or four of your rentals. We always received outstanding customer service, and the equipment has always been clean and well maintained.

Robert O. 
Rating:
5.0

Great service. Thanks

MARK H. 
Rating:
5.0

Great all around.

GUILLERMO E. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
4.0

Arrived 20 minutes before closing and was properly hooked up to the Auto Transport within 15 minutes. Moving team answered any follow up questions I had and on my way. Mileage was never discussed for as long as i held my reservation so it came as a surprise to pay extra miles when checking in. Insurance was offered but declined but still added in.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Fast and very professional

Jesus L. 
Rating:
5.0

Great customer service. Friendly and helpful.

Diane N. 
Rating:
5.0

Nothing. All good.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Morgan R. 
Rating:
5.0

Customer did not leave a comment.

JASON I. 
Rating:
1.0

I reserved a 6x12 trailer to my mother from El Paso to Crowley, TX, 8 hrs away. I flew in from California to Dallas, picked up a truck and help and drove to El Paso. At no time did anyone call me to tell me that they did not have my trailer. When I made my reservation it was available. I arrived to be told they did not have it and no one in El Paso had one. I had to take a 5x8 and not all my mothers belongings fit. Now I will have to make another drive, 8hrs each way to get the rest of her things. Completely disappointed!

Victoria V. 
Rating:
5.0

Friendly staff. Great help and professional

ARTHUR S. 
Rating:
5.0

Great Customer Service ... I had a reservation.. young lady and gentlemen... were very nice got me going right away picking up rental and also when returning back rental. 👍🏻

Hector C. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Guy was nice, service was prompt

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Kerifa M. 
Rating:
5.0

Customer did not leave a comment.

Issac M. 
Rating:
5.0

Absolutely great customer service and support!

jason H. 
Rating:
3.0

Was over charged 1400 dallors cause I was given bad information from U-Haul manager in midland so waiting for that to be returned to my account

Richard S. 
Rating:
5.0

Pablo is very friendly

henry g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

Customer did not leave a comment.

danny S. 
Rating:
5.0

Great job! Thank you.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Evangelisto P. 
Rating:
5.0

NA

Henry G. 
Rating:
1.0

Truck was dirty, filled with dog hair (we are allergic) The tow dolly was faulty. What should have been a 6-7 hour trip, turned into an 11 hour trip due to the rusted ratchet opening every 45 minutes. Roadside assistance is a joke. No one can help. Customer service the same, no response on chat or call.

Daniella G. 
Rating:
3.0

Customer did not leave a comment.

VICTORIO T. 
Rating:
5.0

No improvements noted

Harrell F. 
Rating:
5.0

Customer did not leave a comment.

Maria V. 
Rating:
5.0

Customer did not leave a comment.

Nicholas O. 
Rating:
5.0

Customer did not leave a comment.

DARTAGNAN R. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

The staff (owner) was friendly and professional. He answered all my questions and made recommendations on what equipment I needed.

LUIS E. 
Rating:
5.0

Customer did not leave a comment.

Marco B. 
Rating:
5.0

I'm disappointed. By phone I was told that the Lindstrom store was the closest location to Minneapolis airport. Lie. 50 minutes drive in a Uber. Lindstrom doesn't have my equipments reserved 1 week before. I need to drive 60 more miles to Baron, and they close in 1 hour. Disappointed and I had no other choices at that time. I believe that you need to provide some monetary discount for my rental. IT WAS VERY UNFAIR.

HELFON M. 
Rating:
5.0

Nothing the gentleman who helped me out was phenomenal and a great asset to any company he is apart of

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
3.0

Air conditioner didn't work kept getting transfer and no one was able to help... driver visor broken and kept getting in the way while driving...

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

SERGIO S. 
Rating:
5.0

It was very easy to rent a u-haul. My move out experience was so much faster than other times and the staff was very friendly.

Sara M. 
Rating:
5.0

Pablo the service representative was outstanding, very professional and personable. Great experience.

ROBERTO B. 
Rating:
4.0

No comments

JESUS M. 
Rating:
5.0

Lots of sticky stuff in the cabin such as window switches, cup holders etc. Staff were very friendly and efficient at both drop off and pick up. Van was great and did exactly what we needed it to do. Just wish some of the gunk was wiped off as I was weary of touching anything in the van.

RUSSELL S. 
Rating:
1.0

The tail light of the trailer only worked half the time. The representative wasn't welcoming and seemed annoyed with us stopping by for our scheduled pick up.

Brent A. 
Rating:
4.0

Customer did not leave a comment.

Johnathan D. 
Rating:
5.0

Trailer was easy to load and pulled nice no swaying behind my truck. Made move easy

genevieve S. 
Rating:
5.0

Customer did not leave a comment.

mickey E. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO F. 
Rating:
4.0

Customer did not leave a comment.

Georgian W. 
Rating:
5.0

Prompt and easy check out and return. Very professional staff. Pleasure doing business at this location.

Shawn O. 
Rating:
4.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Equipment was available and ready as promised.

David H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

gilbert D. 
Rating:
5.0

Customer did not leave a comment.

Roberto O. 
Rating:
5.0

Thank You

sergio S. 
Rating:
5.0

Customer did not leave a comment.

ARTURO H. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
4.0

Customer did not leave a comment.

Jaime A. 
Rating:
5.0

Fast and courteous customer service

pablo E. 
Rating:
5.0

Customer did not leave a comment.

Charlene R. 
Rating:
4.0

Gauging the gas level was a bit ambiguous. The contract term paper has a diagram of clearly marked divisions for the gas tank, while the gas tank dial in the vehicle only has the half tank marked. I was given a vehice w a gas tank "slightly above" the 1/2 tank and the 5/8 was marked on the paperwork. I think I hooked it up w a bit of extra gas just cause I didn't wannna incur a fee.

Daniel L. 
Rating:
5.0

This location has excellent customer service.

Crystal D. 
Rating:
1.0

Nasty about how to rent and pick up trailer. Who needs that nonsense! Reason given us because THEY are so busy and it is best for THEM! Last I knew... customers come first! But not at this location. Also price gauged.

angelo E. 
Rating:
1.0

I was stopped by a Highway Trooper during my trip back home to Rio Rancho NM because the noticed the trailer was missing a chain that had to be connected in order to break in case the hitch would come lose. The officer advised in these cases he would issue a ticket but since he saw my reciept proving i had just left the Uhaul in El Paso he would cut me a break and advised not to trust Uhaul because they see a lot of accidents on the road due to failures in the installation procedures. We pay a lot of money for the rentals which should cover your employees installing them correctly...... i do not know if i would want to rent again....i have 2 storages with uhaul and i think ill take my business elsewhere also

Manuel P. 
Rating:
5.0

Thank you.

fransisco l.  |  Overall Experience 
No reviews have been submitted for this location.

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