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jason dibenedictCustomer Reviews for U-Haul Moving & Storage at Panama Lane
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service,very good price and the facility is very clean!
ERIKA VARGAS | First ImpressionsExperience was excellent. Check-out was easy and efficient.
Louis Sangis | Overall ExperienceBe more upfront with daily price for renting truck and don’t advertise 19.99 etc when it’s more like 75.00 a day with all addons
Michael SmithNothing! The service I received was excellent.
Doreen CannonGood customer service!!
ERIKA VARGASThe staff was helpful upon requests/ calls. Courtesy was extended in each encounter and that is quite important to me as a customer! Demetria and Destiny , thank you for making the overall storage for my move an easy process!
DENNISE CUBA | Overall ExperienceVery friendly staff and fast
Jimmy GabionThe representative was nice and very helpful
PATRICIA BELK | First ImpressionsThe two young women who manage this facility are very professional and friendly. In my personal experience they “Both” were very understanding of my recent situation as I have lost my Father and had to deal with a lot of stress and aftermath of debt. They were both extremely helpful with my situation and I am grateful for their support. They went above, and beyond what the job requires and the company is very fortunate to have these two managers working there that desk.
michelle adams-lawson | Overall ExperienceDemetria was very helpful and kind.
doug kajiwara | First ImpressionsThe price was a little high, but I thought I would try it out, and I loved it the security, the cleanliness and no bugs gray customer service no issues getting in or out of the facility. I would definitely recommend this Stor to anybody.
Jennifer Smith | Overall ExperienceExcellent customer service
nathaniel blakeyThe $19.99 advertisement is false my hauling trip came out to $75 just to go from one side of town and back
SERENA HOLMANDispatch was fast and easy.
Demetria StephensFirst time renting was easy and friendly
Donna ClairdayGreat experience. Very safe and very helpful. Would recommend to others👍🏻
BARAQ HASAN | Overall ExperienceVery friendly service
Felipe Valdez | Overall ExperienceCustomer service is bad! If you have a customer that is irritated, try to de-escalate not argue to defend your company or store!
Denetra CookGreat, fast and easy
Andy HernandezBrandi was awesome and made my experience a quick and simple one. She was extremely friendly and was able to answer all my questions! Key
Meagan DreeseExcellent storage facility, so great I used the place for last 4 years same unit, never a thought of insecurity, calm clean safe secure spacious!!
deol kaur | Overall ExperienceThe customer service is exceptional and everything is very clean.
Stephanie CarrascoOwners were always so nice and helpful. Thank you
SHELBY JACKSON | Overall ExperienceU Haul Panama Ln / Bakersfield, CA has been exceptional with great staff including manager. Very helpful! I can see why they have great reviews as this has been my experience too.
KATHLEEN ROPER | Overall ExperienceRented a unit for 4 years and never had a problem. Staff was always nice!
laureen lopez | Overall ExperienceStaff was very friendly. Process was very easy. Thank you!
Laureen RomeroThe manager at the location on Panama was very polite and helpful I would will always uses this location as long if I get the same good customers when I ever need them again but this is my experience with yall so im renting a storage every month so again good service so far
Lynda Holmes | First ImpressionsAll good.
Juan AdebadoGood
Gurjinder Singh | Overall ExperienceThe service was great, no improvement
Linda OchoaThis by far was the best rental I’ve had since renting from U-Haul. The young lady working today was FANTASTIC!! She was very polite and helpful. The store was clean as was the parking lot (which is rare these days). I will be renting from this location again
Vanessa Woodeasy and friendly service, this is the second encounter renting a U-HAUL vehicle great as the first.
Hilario SosaNever had any issues and always had helpful staff.
GEORGE CURTIS | Overall ExperienceLady at the front desk was super nice and helpful!
Abagaile Benford | First ImpressionsBest customer service I've experienced at any uhaul. Definitely coming back. Thank you!
Donika MillerThe only part of this experience that was pleasant was Destiny, the very knowledgeable and professional staff member that got everything "set-up" for our move. We rented a unit in Bakersfield, reserved a 15ft truck in Atascadero with 130 no charge mileage, and live between the two cities. We called Atascadero to confirm our 2 day reservation and they had no 15ft trucks, or larger, nearest was San Luis Obispo, they told us Taft had a 15ft. Taft did not and only had 10ft one way trucks so we rented one, it had almost a half tank of gas and was pictured for the app at pick up. When we returned the truck to White Lane in Bakersfield, after only one day, the clerk tried to charge us to fill the tank, even though the contract showed less than a half tank, and charged us $85 for 79 extra miles. This makes the 10ft truck I had to rent since I was promised a 15ft truck and no one had one double the cost, your reservation system gave me a price, location and truck size, none of which was provided.
lindsey keys | First ImpressionsWorst experience I’ve had with a storage facility. There was always a uhaul box truck blocking access to my unit. Sometimes there was a person or management to move the truck but there were several times no manager was available because the office hour’s closed before the gate access hours did. Or the “real” manager was out of town and whoever was in charge was not reachable. Placing trucks in front of a unit and blocking access and not moving them is denying access to a unit I’m paying for.
Brian Wilkerson | Overall ExperienceGreat customer service and very personable and professional. Thank you Meme & Brandi!!!
Robyn McClain TennisonStaff was friendly and helpful.
ANNA VARELA | Overall ExperienceThe lady was awesome! The best uhaul location I’ve ever used. Will definitely use this location again in the future.
Jonathan LukasWas told I wouldn’t be charged to extend my time from 9 am to noon and then when I dropped off the uhaul I was charged again this whole experience was stressful and things kept changing during the rental process
Amber Keck | First ImpressionsLoved the representative, she was fast fun and very friendly! The second rep was good too! Thank you Panama!
Donika MillerI have been using uhaul a lot lately. This is the third store I have used and this one, by far, has been the best.
Deborah WagonerGreat staff!
DOMINIQUE MINAERRIGARAIDes was very helpful and willing to assist. She did an excellent job explaining everything and demonstrating the key in and out procedures.
james norquay | First ImpressionsU Haul employee accurately took my truck reservation the day before. When I picked up and dropped off the truck, she was fast and efficient. The rental truck was in excellent condition. This was my best experience ever at U-Haul.
DOUGLASS CHRISTIANNothing needs improvement. Great customer service.
Regina ByalkinaYour staff is amazing. I appreciate them so mich.
YOLANDA CARABAJAL | Overall ExperienceThank you for help make my move smoother.
Betty GianettoniVery good customer service. The Ladies at the office are always helpful and friendly.
OSVALDO GARCIA | Overall ExperienceTHIS LOCATION IS THEE BEST
Demetria StephensThe ladies that is in charge are vety nicr, excrllent job performance!
Fely Farrish | Overall ExperienceThe customer service was excellent!!!!
Michael PanosThe person working was excellent. Probably some of the best customer service I’ve experienced. I wish I remembered her name to include but she was the only person working while I was there.
Paulina ChristensonProfessional staff Who work hard to keep the facility clean and well maintained.
Dan Gregor | Overall ExperienceNothing ! Great customer service and friendly staff
Sarah TorresGracias por sus servicios muy bien todo feliz navidad y próspero año nuevo
Jaime Cordon | Overall ExperienceGreat service! Thank you
Alexander GradyRecommend Brandy & Demetria for management, excellent in every way
Bani Singh | Overall ExperienceVery good customer service
OSVALDO GARCIA | First ImpressionsVery clean and very amazing staff thank you to the lady in the front office
ADELAIDA CORTEZ | First ImpressionsN/a
Mariaelena RamirezI dont know name but lady at customer service was very polite and helpful.
Bhagat SinghBad customer service. Girl at font desk was rude, no respect and not welcoming customer.
HIRDEY SINGHExtremely friendly and incredibly helpful with my request and needs! 10’s
ryan howardI love this location rent from here everytime I need a cargo van 10/10
jason dibenedictProfessional and courteous staff. Very nice storage facility.
Catherine Park | Overall ExperienceDestiny was amazing. She went above and beyond with assisting me and my family today. Destiny is full of joy, warmth and enthusiasm. I look forward to telling my family and friends about U-Haul and their delightful employee Destiny. Thank you
Jennifer GarrettI kept the vehicle I rented much longer than anticipated, and received pleasant daily calls from the assistant manager to extend my rental when each evening I didn't show up with the van as promised. The manager asked about my experience and was very friendly as well.
KEVIN VALENTINECustomer service was great
MICHAEL ESPINOZAAlways pleasant and helpful in person and on the phone
Alice Cancio | First ImpressionsFriendly service. Good job!
DARRELL BICKERSTAFF | First ImpressionsVery nice
ESTELLA DOMINGUEZBEEN TO THIS LOCATION AT LEAST THREE TIMES OTHER THAN THIS RENTAL. VERY HAPPY EACH TIME (sorry capped)
Ronald HALLToo hot to go in the day in the area I live.
Valerie Villalobos | First ImpressionsExcellent people excellent service
Jas GrewalGood customer service! Well maintained.
Tajaughn Mcgilbray | First ImpressionsGreat customer service. Easy check in and check out process.
ARTURO CANTUNA
JOSEPH SOLORZANO | First ImpressionsBrandi was very helpful securing another storage for us. She is notified as soon as the size we need was available. Brandi has always been courteous and kind Thanks Brandi!! Keep up the good work!
ROBIN EISEN | First ImpressionsNo a single thing. The girl at the Panama Ln. location (Brandi) was friendly and beyond helpful and professional.
ALFREDO ECHAGUEDemetria and Brandi are amazing!!!
A'Tiffa DunbarGreat Experience!
Lucrecia McGheeAlways professional and timely. Trucks are always clean and properly maintained when I rent from.
Loreeta WattreeI love the staff at this UHaul. They're very helpful and professional. Because of the staff, I rented a storage unit from this particular store.
Jason Armstrong | First ImpressionsExcellent facility and services.
IMEH EBONG | Overall ExperienceN/A With price of gas .I would've appreciated some credit or reimbursement. On my gas that was not use..so that was a downer. I've have not rented a Truck before. So I have no idea how much they use as . A heavy vehicle.
Maria Elena BishopGood
Rajinder SinghThe lady in the u haul excellent person thanks for everything
Reyna GonzalezOutstanding service
JOSE TIRADOBrandi is excellent at customer service.
Demetria StephensNothing. Everything was great. Destiny is very professional, kind, and caring.
Jennifer BrownStaff was friendly and patient. She walked me through the many steps needed in order to rent.
Rosa FloresThe lady in the store (I can’t recall her name) that helped me was wonderful, please give her a raise! She stayed past closing to help me finish the rental, THANK YOU!!
Hakob NakshulyanNo ramp, no Dolly, didn't give a discount for not having a ramp, was hard to move stuff with no ramp
Guadalupe ChavezCobran mucho y no es lo que ofrecen
Ana Escamilla | Online Move InI give this review because it is not what they really have online, a failure, the worst of the worst, they give the car without gasoline and they want it to be returned full
Ana Escamilla | Online Move InDestiny Robinson is awesome! She made everything very easy to understand and was extremely helpful throughout the entire process!
KEVIN DEWAR | Overall ExperienceThe employees were polite, knowledgeable, and efficient. The experience was outstanding, phone reservation, pickup and return. They are all doing their jobs well.
Helen C. LoweThank you for everything.
Jose Dominguez | Overall ExperienceBrandi was very helpful and so nice. Great environment!
Julissa Perez | First ImpressionsI was very satisfied.
Willie BakerThe best management staff ever!!!
Javier Barrientos | Overall ExperienceWe really love the fact that it was very secure the staff very polite
IRMA SANDOVAL | Overall ExperienceYour staff always has a smile a willing to help.
Kyle Atchley | Overall ExperienceIt helps when staff are nice and friendly. And everyone was very nice. Every time I was there. Even when we needed the restroom they were very understanding. Thank You so very much.
elizabeth encinas | Overall ExperienceDemetria is always kind and professional. I appreciate her tactfulness and prompt responses everytime I encountered an issue.
Andrew Brown | Overall ExperienceEverything was perfect
Gustavo Villalobos | First ImpressionsI recommend the staff and I give a big recommendation for the manager on panama ln.she went up and beyond to help me , thanks
JESUS AVELAR | Overall ExperienceWe reserved a 10' truck and appliance dolly. When we arrived for pick up, we were told the location only had a utility dolly not the appliance dolly we reserved. We were informed that it does not matter what we put in the reservation as the location is not obligated to provide us with the specific items we reserved, only something similar. The utility dolly was useless due to its low handle and small lip. Therefore, we had to pay $7 for an item that was not used and sat in the truck all day. The U-haul employee was not willing to give us the $7 refund or provide us with any type of reimbursement for lack of promised product. The employee was also rude during the rental experience. When asked to provide an alternate phone number, we provided her with one and she told us we gave her the same number and would not accept it, even though it was a different number. We had to convince her we were not lying. It was not a professional customer service experience. I would not recommend this location to family or friends.
SHANE SITORIUSMy thanks to staff Destiny for her assistance.
JIJOHO SAGBOHANDemetria and her staff are very nice and customer friendly. This is the best uhaul location I’ve been to and never have had a problem.
DENETRA COOK | First ImpressionsLazy people at this branch. I had to do everything. You’ll see why. It’s stereotypical of this race to be lazy so I don’t blame them. Just trying to fit in I guess. Coo to be lazy I guess. Sloth is a deadly sin. Pick it up. Smile. Don’t be stereotypical. Don’t be a burden to society please. Do not support this branch.
ANTHONY BRAATENThe workers were very helpful and everyone I have had contact there is courteous.
Linda George | First ImpressionsStaff are super friendly and helpful !
THOMAS PICARELLI | First ImpressionsThe girls in the office are so nice and very helpful
Kathleen McDowell | First ImpressionsThe staff is remarkably professional, helpful & understanding of any & all your needs or concerns. This location & its staff is as exemplary as any location in the uhaul family
Kurt Conrad | First ImpressionsDemetria was so helpful and professional. She guided me through the process of renting a storage unit very efficiently, and she made it all stress-free for the customer. Thank you so much Demetria!
Elena Dellamico | First ImpressionsBrandi is an exceptional manager she is knowledgeable of everything u-hall storage has to offer explains contract well and answers inquiries completely Her Smile is real she’s friendly accommodating I like her politeness on the phone and in person .. Shes An ideal employee not like the people in Pasadena branch who should go back to training worst people I have ever met .. very opposite to Miss Brandi
GRACE TRINIDAD | First ImpressionsAt first, it was a. little tough for me since I moved in with just an uber ride but once i found my way to the facility i was able to find my unit and wow it was well worth it
DEMENTEIDEI Adegbe | Online Move InThe staff was amazing, soo kind,& soo helpful!!
VANESSA OLMEDO | Overall ExperienceThe staff at the Pannama ln facility in bakersfield Ca. Were awsome and friendly they were amazing to deal with
STEVEN SMITH | Overall ExperienceIt has been a pleasure using your storage service.
jason sorrell | Overall ExperienceVery clean friendly
Arlene Moreno Ilarde | Overall ExperienceI would definitely recommend it to everyone looking for a place to keep their belongings. Thank you once again.
Rodolpho olpindo | First ImpressionsBoth of the ladies that helped me were amazing! They were friendly and knowledgeable about what I needed.
Jennifer Cisneros | Overall ExperienceThe personal were great and very helpful if you needed something they were right on it and very friendly.
ROGER GONZALES | Overall ExperienceVery helpful with moving needs
Ronald Martinez | Overall ExperienceThe two ladies that helped me were exceptional! They explained the paperwork, answered any questions that I had, and they were both very professional. Thank you!
Jennifer Cisneros | First ImpressionsMejor ni podía ser. Brandi hizo un trabajo excelente Muchas gracias
ROSARIO AHMED | First ImpressionsStaff was friendly and helpful.
MICHELLE DUMAS | First ImpressionsIt was the easiest and most friendly process ever. Thank you.
Angel David | First ImpressionsAgent was very helpful in securing my reservation and move-in experience. Very appreciative of the friendly and professional service.
julie King | First ImpressionsWell, I moved in on 10/26/2020 and was out on 11/26/2020 and you want to charge me $149 for 11/26/2020 to 12/26/2020 not going to happen once the charge hits my card I am reversing it. Totally disgusting that you offer 1 free month and if the person stops using the storage at the 1 month mark you charge them for another month. That along with the insane prices you charge for a rental truck to move is disgusting.
Ben Goldhammer | Overall ExperienceIn side clean and very good service
gurpreet singh | Overall Experiencetodo perfecto,me encanta el sistema de aire acondicionado
PRIMAVERA Jauregui | First ImpressionsExcelente
Corina Guerrero | First ImpressionsRenting was easy, move out was easy, woman at the front desk was very helpful and very friendly. Such a positive experience!
Eryka Campos | Overall ExperienceU-haul storage facility staff on Panama Lane in Bakersfield, CA took care of my accommodations in a friendly and professional manner. Any questions or concerns I had in my 4 month experience were promptly addressed. There were a few things that were irritating that I did not bring to their attention, but that did not reflect on their professionalism as they were either normal nuances or caused by other disrespectful renters. I paid an additional monthly fee for 24 hour access to my unit, which is why that portion was convenient, despite having to pay extra. My unit was of the smaller variety, so it's access was indoors. The indoor lighting was adequate, yet activated by motion sensors which became irritating when they would shut off while I was in the unit, forcing me to walk through the halls to make them turn back on. On my last day while moving out, there was another renter who was very rude and disrespectful. He had an outdoor unit near the entrance door where my unit was located. While I was inside, I heard a vehicle horn honking, so I went out to investigate. This guy was angry that I was parked in front of his unit which was because I had a U-haul trailer attached to my vehicle. I moved for him and carried on with emptying my unit, but he had another vehicle inside his unit which he started and left running for several minutes. The toxic exhaust fumes traveled through the enclosed building making it difficult to breathe. If that wasn't bad enough, he turned his stereo to max volume for about 20 minutes and the bass decibels caused the entire building to rattle and buzz adding to the stress level and headache caused by the toxic fumes. These issues aren't caused by the staff and I'm sure they would have dealt with the other renter, but I didn't address the situation because I was hurrying to move out before the office closed and figured the guy wouldn't be there long. On a positive note, U-haul has been a pleasurable company to do business with when I've needed to move and when I've had to store my belongings. I will continue to do business with and recommend them to family and friends for my future needs.
dewey thomas | Overall ExperienceThe office lady was very helpful in my questions and needs
Fely Farrish | First ImpressionsThey were friendly and so helpful.
ADAN RAMIREZ | Overall ExperienceExcellent move in experience. Easy to use and plenty of room to unload. Lots of communication which made it easier on us while moving. Well done.
Justin Arias | Online Move InFor years I rented at this facility, it was always spotless... unbelievably so. The management could be very harsh(in an extremely unprofessional way) but VERY on top of the up keep and cleanliness of the entire property especially the restroom! Once the new management took over it is nothing short of being the complete opposite. Everything is filthy, the restroom is nasty, no toilet paper or paper towels on top of the filthiness it smells like an outhouse, literally. Very sad.
Kelly Swortfiguer | Overall ExperienceAwesome service.
alejandra castillo | First ImpressionsVery nice employed
Vienna Joiner Fisher | Overall ExperienceVery effecient service..fast and pleasent.. I've always had a good experience at this particular location..
Heather Atchison | First ImpressionsGetting a U-Haul was quick and easy. The staff was Incredible kind patient.
Takishia sellers | First ImpressionsVery clean compared to other facilities.
ROGER REESE | Overall Experience⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
jose botello | First ImpressionsI have had good service with u-haul. Any problem I had they have been very responsive.
SONDRA MOREN | Overall ExperienceNice place-easy access
Steve Nier | Overall ExperienceVery nice and professional. Made my move in/move-out easy and simple.
Natasha King | Overall ExperienceBrandy & Meme are awesome! They've gone above and beyond to assist me. I've rented a unit from this location since 2015 to 2019. I would totally recommend this location. Thank you Ladies! A great look
ora frink | Overall ExperienceThey’re the best. 😃
ADAN RAMIREZ | First ImpressionsI had great service.
GEORGE CURTIS | First ImpressionsThank you
NELDA FLOYD | Overall ExperienceDemetria was very pleasant and helpful. I would highly recommend this facility.
Juan Martinez | First ImpressionsFriendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and family
Myrtle James | Overall ExperienceI had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.
JESSICA SUBIA | First Impressions.
Anthony Pagtalunan | Overall ExperienceOffice manager was really helpful
NELDA FLOYD | First ImpressionsService couldn't. be any better than what I got. Thank so much.
LAWRENCE MELENDEZ | First ImpressionsCustomer service is really good there
MICHELLE FIMBRES | Overall ExperienceFound scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.
jesus gonzales | Overall ExperienceI. Appreciate your service thankyou.
mary leathers | First ImpressionsGood service
Hermila Torres | First Impressionsthank you
STEPHANIE KUMPEL | Overall Experiencethe only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.
Adan curiel | Overall ExperienceWe were very happy with U Haul Storage.
ofelia terrazas | Overall ExperienceExcellent service, and facility!! Overall, a great experience.
Joy young | Overall ExperienceThe young lady who helped me was amazing
Antionette Chavers | First ImpressionsMimi was very helpful.
Eliabeth Wilcox | Overall ExperienceI love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.
DeSheala Dixon | Overall ExperienceThe only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my payment
yessenia reveles | Overall ExperienceTheir locks are expensive and I wasn’t always able to go thru the entrance because my 24hr access clicker wasn’t opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.
Felina Evette Wells | Overall ExperienceNone
ELIZABETH GRODEWALD | Overall ExperienceIT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.
Damon Shank | Overall ExperienceThe professionalism at the Panama location is always excellent.
Jerry Scott | Overall ExperienceCouldn’t ask for better service or more helpful, and informative service! Panama Uhaul is the Best!
justice brenneise | ReservationKristina was a blessing! A -Z the service and support was great. THANK YOU!
CHARISSE WEBSTER | ReservationAmazing staff, if any one I know needs storage I will recommend they only go here.
aaron hartley | Overall ExperienceVery accommodating!
holly prottengeier | ReservationHighly recommend to my friends and relatuves.
Jose Neri | Overall ExperienceGreat to work with “insight” manager. Very impressed with the cleanliness of the storage units.
Kimberly Brennieise-Jestice | ReservationI felt very comfortable with my equipment there and other items
john hollins | Overall ExperienceHeather and Kristine are awesome!! I would definitely come back with them for my future moving and storage needs.
Benjamin Galvan | Overall ExperienceHeather and Christine were awesome they made me feel like i was back in the good 0l days when customers were appreciated and valued. You should cloned them. DISLIKED: is my bill increased 3 in 1 yr
Nancy Chaves | Overall Experience