Customer did not leave a comment.Patrick T. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Princeton & Candelaria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
However I was never able to speak to the Manager via their phone contact#. Also, I removed my belongings Nov. 3, 2022 but never got written verification re that Date. I spoke to Your Rep who assured me that I would not be charged between t11/3/22 and 11/8/22; Statement Closing Date!Francine M. | Overall Experience
I heard they closed down, they had the best customer service.Kenneth H.
Customer did not leave a comment.Kenneth Y. | Overall Experience
Customer did not leave a comment.Kenneth Y. | First Impressions
Found this place while traveling the country. We were headed from MT to NM with a stop in the Midwest. We were able to rent a truck in MT, drive to this location, store our stuff, and return the truck! Ended up moving further south in NM and it was no longer convenient to have our storage 2+ hours away. Friendly staff, helpful, and didn't have any issues!Meghan K. | Overall Experience
Customer did not leave a comment.Alan E.
This location is awesomeâ€¦they always have a motorcycle trailer whenever I need one. Equipment is very well maintained. Thank you.Miguel B.
Casey and Sebastian were just great. Professional and polite!Deborah B.
Customer did not leave a comment.ALAN E.
Customer did not leave a comment.Troy B.
Customer did not leave a comment.Joseph K.
I wasn't pleased with the truck I had today the truck would pull to the right it would shake very aggressively while driving and had issues with the ramp getting stuck when trying to pull it out.Anthony S.
The young man at the counter was very polite and professional.Stanley R.
Customer did not leave a comment.April A.
Great employees n serviceTommy C.
Sebastian did a great job with the entire process.Marvin P.
Great as always!!!! Thanks!!!!Brenda B.
Customer did not leave a comment.Charles M.
Ariel and her team, along with the traffic manager, Michelle and Robert the transfer driver, go above and beyond. Having been diagnosed with pneumonia and covid this week, their helpfulness has meant the world to me.Melissa V.
Excellent transaction. Very helpful staff and van was terrific.Christina R.
Ariel was a great help!John K.
Customer did not leave a comment.Jeffrey I.
If you have to rent a moving truck or trailer or just need boxesâ€¦.this is the place to come. They install hitches as well. This location has everything you need all year around. Best part you will always get taking care of their friendly & professional staff. Excellent location here in the Albuquerque area right off I-25 & near I-40.Miguel B.
The young lady that helped me was cheerful and efficient.Salvador E.
Great services all the time. Thank youNorma E.
Thank ArielALAN E.
Excellent timely responsive customer service for quick checking in and outGloria S.
helpful and friendly. tidy placeJulie M.
Awesome Location!!! great Staff. Equipment is always maintained, always ready to go, hands down one of the best locations in Albuquerque. Thank you.Miguel B.
Thank you ArielAlan E.
Customer did not leave a comment.ELIZABETH S.
You all get a â€œA+â€ thank you and we'll be backâ€¦..Brenda S Bischoff & Tom RogersThomas R.
Customer did not leave a comment.Mark C.
This location always has the equipment (trailers) available and clean as well. Staff is always friendly and professional. Enjoy renting from this location. Thank you.Miguel B.
Customer did not leave a comment.Laura S.
Quick and professional service. Zero hassle!Kyle H.
Customer did not leave a comment.Lesli D.
Thanks again ArielAlan E.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.Gary L.
Great customer serviceJohn M.
Customer did not leave a comment.Luke H.
Ariel runs a strong store!Stephen P.
Amazing, professional and courteous staff. Helped me with no hassle and no fuss with my move which was already stressful. Would highly recommendAlexander D.
Customer did not leave a comment.Kenneth M.
Great servicePaul C.
Have people on site during posted business hours.Scott G.
Great customer service thanks to Ariel.Alan E.
Customer did not leave a comment.VERNON L.
Equipment (motorcycle trailer) is always available and always clean. Staff has always been very professionalâ€¦enjoy renting from this location. Thank youMiguel B.
Customer did not leave a comment.Trish T.
Customer did not leave a comment.Alan E.
Very easy drop off. Very happy with the entire process.JOSHUA W.
Customer did not leave a comment.BRUCE S.
Great staffStanley O.
Can't think of anything at the moment.Juan C.
Customer did not leave a comment.Benny C.
Super pleased with everything. Ariel runs a great store!Stephen P.
Customer did not leave a comment.Julian L.
Ensure that Ariel remains the General ManagerShaun P.
Customer did not leave a comment.Jose S.
I called the uhaul 800 number and was told someone would be there until 7 pm even though it was a holiday. I dropped off the truck and car transport but no one was there.Elizabeth S.
Ariel was excellent!Jay C.
Customer did not leave a comment.Colette K.
Great phenomenal service I appreciate, Ariel very goodAlan E.
Nothing...very friendly and very professional !!!Pauline R.
The person who helped me was phenomenal. I asked to edit my reservation and they were friendly and happy to help. Really great service.Zachary A.
Customer did not leave a comment.Fernando P.
I rented a tow dolly for 24hrs it ended up not working for us it was too wide for the cars tires. We took it back to the location in about an hour of having it. We explained it wasn't used and why. The young lady said well the computer said it's the right one for your car so you still have to pay for the entire 24 hours. So now I have this cost along with a towing company cost.Theresa T.
Customer did not leave a comment.DALE T.
The only problem I had was that I arranged for a mobile pickup, but the system didn't allowed me, so i had to wait until the office opened. Not critical this time , but it could be an issue.Arnoldo F.
The attendant could be a little more knowledgeable about traffic laws. I asked if I had to stop at weigh stations and he didn't know. So I didn't stop.Martin L.
Customer did not leave a comment.Angel M.
Easy in easy out I think the vehicle will need a new transmissionCORY M.
This location always has clean & ready to go equipment on hand. Highly Recommend !!!Miguel B.
Customer did not leave a comment.Clotaire C.
Customer did not leave a comment.Anthony C.
Make sure that drivers can get through to a person on the phone at the pick-up location if they have questions within 30 minutes of leaving the pick-up location with theirLinda Groves W.
Customer did not leave a comment.Jeanetta V.
Customer did not leave a comment.Sara L.
Equipment is always clean and ready to go!Miguel B.
Customer did not leave a comment.Hannah K.
I would try another localeâ€¦the inside personnel were not very amiableâ€¦.I will rent from the 4th or 2nd street location they are cleaner and fast â€¦.lot more frindlierDale M.
Friendly people. Got me checked out quickly and efficiently.Gordon A.
Only one problem. At night the headlight high beams would not stay on, it always went back to low beams. This was troublesome as part of our trip we were driving through mountains and forest and didn't want to hit a deer or other game. Check before rental.Ervin L.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Pamela P.
Customer did not leave a comment.Christopher C.
The customer service was very friendly and helpfulMelody L.
Better parking lotBenjamin R.
Customer did not leave a comment.CATHLEEN H.
The woman I spoke with was sweet, nice and very helpful. I would rent from that location even if I had to drive out of my way to get there.TAYARI P.
Customer did not leave a comment.Maria Z.
Great customer service at check in!Ken B.
Thank You. Also make sure you took me off auto payandrea l. | Overall Experience
Customer did not leave a comment.Francisco C. | First Impressions
Customer did not leave a comment.Samuel W.
Drop off was fast and courteousSue T.
Customer did not leave a comment.Crissy W.
friendly, professional, efficient they are my go to for Uhaul.Gregory G.
The lady working there was very nice and helpful, the process was quick and easy.Jennifer B.
Customer did not leave a comment.Stefani M.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.Rodney T. | Overall Experience
Customer did not leave a comment.Samantha E. | First Impressions
I didn’t like that it was not gated and anyone from the street had access to the units..Marisa R. | Overall Experience
Customer did not leave a comment.angel c. | Overall Experience
My debit card was stolen and I had to cancel it and get a new card. I forgot that my original card was set up for automatic payments for my uhaul storage and I was late to a payment. I hadn’t checked my email and did not realize it until I had late fees built up. I contacted Uhaul and the man was extremely helpful. He waived my late fee and and helped me set up my new card for automatic payments. I have had my storage unit for two years and haven’t had a single problem! Thank you, Uhaul on Princeton!rebecca f. | Overall Experience
Customer did not leave a comment.Alexis T. | Overall Experience
Staff very accommodating and helpful.Sheila G. | First Impressions
Customer did not leave a comment.Patrick T. | Overall Experience
It would be nice if we could have access later in the evening, but I understand why we do not. Safety first! Staff was friendly, helpful, and knowledgeable. Thanks!Julia P. | First Impressions
Customer did not leave a comment.Alfonzo R. | First Impressions
Customer did not leave a comment.James B. | First Impressions
Jade is a great asset to your company very helpful an great customer service. Thank you JadeGeraldine T. | Overall Experience
Josh and Jeremy were most helpful. Great job guys! Thank you so much!Karen F. | Overall Experience
This was a awsome experience. My life was made super easy! Over nine months ago I was given complimentary storage for using a truck. I was surprised to find how easy it was to cash in on that offer.Michelle G. | Overall Experience
Guy who helped me was a champ. Cool, professional.jeremy t. | First Impressions
By far the best experience I’ve ever had with U-Haul.Julie A. | First Impressions
Thanks for your help yall.william p. | First Impressions
The staff was super understanding and very helpful. They allowed us to take our time moving from the rental truck to the storage. They even helped fix my alarm card.Leslie O. | First Impressions
Thank you so very much for the wonderful service!!! The Staff was VERY helpful.Fedelina G. | Overall Experience
This is ridiculous, I contacted Uhaul about this matter & Uhaul recorded the phone call of my problem but did absolutely nothing about it!!! You'll be hearing from attorneys in this matter!!!Frank D. | Overall Experience
Was harassed by the staffDANIEL T. | Overall Experience
Chelsea and the staff were always helpful. I'll always use uhaul for my moving and storage needs from now onEric M. | Overall Experience
HORRENDOUS! I made my reservation for a 26ft truck and storage unit on 9/15/18 and when I arrived for it on my move day 9/26/18 neither one were available. Absolute worst UHaul experience! -SharonSharon E. | Reservation
Fair organized highly recommendMelissa J. | Reservation