Customer Reviews for U-Haul Moving & Storage at Ridge Rd

6211 reviews

1875 E Ridge Rd   Irondequoit, NY 14622
(Between Goodman and Culver Rd)

(585) 467-8330

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 467-8330

1875 E Ridge Rd
Irondequoit, NY 14622
(Between Goodman and Culver Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Terisyajaira B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

This place was great. Took no time at all to drop off the vehicle.

William V. 
Rating:
5.0

there was broken glass in the unit, otherwise it is ok

Karen S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
5.0

Everything is good the way it is…

Helen R. 
Rating:
2.0

I was charged extra mileage to go to a different location that I did not request plus a fueling charge after I put gas in and was at the same as I dropped off. Paid way to much! I only used it for 2 load 1/4 a mile move.

Alicia C. 
Rating:
4.0

Need more bigger storage units but other than that it was good

Nicole G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Natale J. 
Rating:
5.0

When I first got there I had an issue getting into the app, but it was an easy transition to walk into the office and do a regular face to face. Everyone was extremely friendly, courteous and more than helpful. I never had a bad experience at this location, and I've been renting trucks from this location since about 2003 when I first moved out of parents home.

KATRINA F. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Barbie R.  |  First Impressions 
Rating:
4.0

Better cleaning of the cab interior. Rearview mirrors need some means of adjusting. How about a backup camera on the vehicle?

Thomas D. 
Rating:
2.0

Customer did not leave a comment.

Shaylyn A. 
Rating:
5.0

Customer did not leave a comment.

Shyra T.  |  First Impressions 
Rating:
5.0

I have never had any issues with UHaul in all the years I have utilized their services, supplies or vehicles. This includes my most recent rental. The Sales Associate at this store was very friendly and helpful. Over the years I actually have become friends with 2 employees. Thanks UHaul! (Rochester, NY)

Lynn D. 
Rating:
3.0

I was really disappointed when I couldn't pay for my godsons uhaul. I was able to reserve it on line with my credit card, but because I couldn't be there in person he couldn't pick it up. I was very willing to pay for it but couldn't so he had to. Wish this didn't happen

Jill S. 
Rating:
4.0

Customer did not leave a comment.

Sean P. 
Rating:
1.0

Trailer was not at Pick Up location as scheduled. No alternate trailer available until next day. To avoid planned travel disruption I had to drive 100 miles round trip to another dealer to get replacement trailer. Lost 5 hours of loading time. This is VERY bad planning and scheduling management by Uhaul.

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

It was not clear where to pull in with the rented trailer, so I double parked by the trailers. When I got out, I noticed the painted arrows on the parking lot, so I got back in the rig and drove toward the line of trucks at "equipment return". Someone eventually came out and said that I needed to go back to where I initially was and then back the trailer into a parking spot. Not a big deal - but it counted for several moments of confusion. I'm decent at backing up a trailer, and as I was backing up, someone came out to help with the final guidance. This guy was awesome - giving just as much feedback and help as was appropriate - and not too much. I imagine some renters might not be as comfortable backing up, so if that's you, I would ask the question - what is involved with returning the trailer. But basically, all and all, I was in and out with no issues.

THOMASWARREN A. 
Rating:
2.0

I returned the vehicle with the appropriate amount of fuel. The person did not wait long enough for the gauge to stabilize. They charged me $9 for 2 gallons of gas. I spent over $350 to rent the truck and you are going to nickle and dime me for gas!!!! Next time Pensky or Bugdet if I don't get a refund for the over charge!!!

HARVEY J. 
Rating:
5.0

Customer did not leave a comment.

Tomeki B. 
Rating:
4.0

When I picked up the truck it had 3/4 tank of gas. The needle barely moved during the time I had it, but knowing I would be charged extra, I put gas in it before returning it. That brought the tank to over full. It would've been nice to be able to receive some type of discount for returning the truck with obviously MORE gas than I started with, thereby saving your employees from having to fill it

Wendy B. 
Rating:
5.0

Honestly nothing I have used uhaul the past two times in the past months for moving and my car pick up , you guys beat everyone in price and quality A plus rating

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
1.0

The truck I reserved, a 15 foot box truck was not available and I had to take a 10 foot box truck which wasn't big enough for my needs. Very disappointing.

DAVID S. 
Rating:
1.0

Nobody seems to have any idea what is going on.

Samuel K. 
Rating:
5.0

Great customer service. Helpful, friendly and timely.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Charlene G. 
Rating:
5.0

Customer did not leave a comment.

FRANSILEE S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Can't think of anything. Staff was courteous, efficient, prepared and knowledgeable. Keep up the good work.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Lost the key it took roadside assistance 3 days to get a locksmith to make me a new one. Couldn't drive it

Kurt D. 
Rating:
5.0

Everything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!

Peggy K.  |  First Impressions 
Rating:
5.0

It's perfect thank you for the help!

PEGGY K. 
Rating:
5.0

Good customer service and very helpful

Charles S. 
Rating:
3.0

The trailer they had chosen for me had lighting/electrical issues...so they quickly got another for me to use. All was good BUT when I got down to FL - and was trying to 'check in the trailer' the Equipment number on my paperwork did NOT match the 'new' trailer they gave me. So it took many more minutes of my time to get the U-haul guy to go back into 'software' and check in Correct trailer equipment number from pictures I took of the trailer - took pics before leaving NY also. THEY said they had 'updated all the paperwork - but it wasn't.

Rondi L. 
Rating:
1.0

It was not properly explained to me that this rental had to be dropped off at the same location therefore I dropped it off at a closer location to where I moved my things and got charged a ridiculous amount for only having the rental for 4 hours

LINDA I. 
Rating:
5.0

Super easy and efficient. Great customer service. Easy drop-off after hours with 24/7 service. Would use again

Isaac G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Kyle Miller went out of his way to answer detailed questions, providing me with important information relative to my needs. He is exceptionally friendly, helpful and informative. Kyle is an asset to U-Haul customer relations! I am looking forward to conducting business with him again in the very near future. Thank you Kyle, thank you U-Haul!

MARK C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
4.0

Customer did not leave a comment.

susan l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

I did have one problem, I drove to Durham NC, and going through Harrisburg PA, the AC quit. Made for a very hot drive.

Mark W. 
Rating:
5.0

I was able to rent a cargo van last minute without any problems.

Hector D. 
Rating:
5.0

Customer did not leave a comment.

Kirk G. 
Rating:
5.0

Customer did not leave a comment.

katherine S. 
Rating:
1.0

The staff on duty was nice but very uninterested in helping. I also had reserved a 9' truck and had a confirmation number but when I arrived was informed "we haven't had those in a few days" was never given an option and had to ask and figure it out on my own. Ended up paying for a 10' truck that didn't fit into my shop like I originally planned with a smaller truck. Was not very pleased with the overall experience. Maybe going to the east side is worth the extra drive, or finding a new company to work with when a rental is needed.

ANTHONY M. 
Rating:
5.0

Everything was fine.

William W. 
Rating:
5.0

Nice guys worked at both locations

Rudy S. 
Rating:
4.0

The air conditioner did not work and it was a 90 degree day.

Natale J. 
Rating:
3.0

Stop charging people $4.50 for gas! I returned the car back to the fill line that it started as but still got charged $9.00 for gas.

Roscoe S. 
Rating:
5.0

Need more help in the mornings for quicker services for customers.

ANGEL B. 
Rating:
4.0

Customer did not leave a comment.

Alicia B.  |  Overall Experience 
Rating:
2.0

ONE BIG MESS....THE "HOLD" AMOUNT FOR THE RENTAL, WAS ACTUALLY CHARGED TO MY CARD. SPOKE TO CUSTOMER SERVICE STILL NO SOLUTION. I WILL RENT ELSEWHERE!!!

DENISELAVERNE F. 
Rating:
5.0

Helpful staff. Assisted when needed.

SUSAN S.  |  Overall Experience 
Rating:
5.0

I was an angry customer and Kyle’s calm demeanor and professionalism helped me relax. Problem solved

Frederick I.  |  Overall Experience 
Rating:
3.0

Need to be better management

David P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

BRAELEEN C.  |  Overall Experience 
Rating:
3.0

hire smarter clerks

Alice P. 
Rating:
5.0

Customer did not leave a comment.

MARKRICHARD O. 
Rating:
5.0

So easy to drop off

Lorraine B. 
Rating:
5.0

They were very nice about helping me out with my needs

Alvin J. 
Rating:
5.0

There are no problems with the location. I had a concern about the check engine light being on when I started the van, but it was a good workhorse. I have an issue with the confirmation of the receipt. Apparently, when you click on it (to avoid a $20 fee) you already confirm the receipt. But there's nothing that tells you that! Please let us know in the future or be more clear about how that works. Thank you!

Peter M. 
Rating:
5.0

I had an additional charge on my bill. I do not know what this for. I called and they did not know. Said they had to contact turn in location to find out and call me back. I have not heard back. It was an expensive move and would like to know why I had an additional charge.

NATALE J. 
Rating:
2.0

There were only two people working and the place was ridiculously busy. People came in while there were 7 others in line and kept interrupting the associates that were working and they answered their questions instead of asking them to wait. I waited 45 minutes to literally turn my key in. They didn't come look at the equipment or even ask my name. If that was the case, I wish there was a clearly marked drop box or a sign inside that said if you are just returning, drop the key here. When i went back out to my car, I saw there was one around the side of the building, but it was blocked by a truck, so there is no way I could have seen it prior to going inside to wait. The staff was friendly, they were just very overwhelmed and it was chaotic.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

You Z. 
Rating:
4.0

Scanning the card wasn't always successful.

Arthur A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GABRIELLE D. 
Rating:
3.0

I have to plan on it taking 30 to 45 minutes to pick up or drop off the truck every time I rent from your company. The truck this time was is pretty desperate need of mechanical attention. It was usable but just barely with the engine skipping and warning lights on...and that is the way it was dispatched to me.

Hans G. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

Jose was amazing. I needed to change our reservation and he helped me through the process to get the vehicle I needed. Very polite and courteous. Great job much appreciated.

Steven D. 
Rating:
4.0

The actual store was great. The phone help and road side assistance was not. Dropped the truck key while moving stuff and called to see about getting another key. After almost 1 1/2 hrs on the phone being transferred from one person to another and back, getting no where I went directly to the store and they said no problem and got me another key, Easy as that. Was a little pissed that they just didn't tell me to do that in the first place, wouldn't of needed to Rent the truck for a extra day. Money I didn't want to spend but had no choices

John T. 
Rating:
1.0

Customer did not leave a comment.

CHRIS M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

I was one hour late with the trailer. not 2.5 hours as the contract states. Addtionally my pickup time was more like 5:40 as I had to return home to get my receiver that I forgot the first time I arrived at the store. As for the equipment. the damn trailer lights stopped working at noon and I could never get them working again. What a joke.

Alan B. 
Rating:
3.0

Clean the trucks. Mine was dirty on outside and inside was dirty and wreaked of stale cigarettes smoke. No matter how I tried to get rid of the smell I couldn't.

Nancie M. 
Rating:
5.0

Team at ubhaul was great Cery knowledgeable and helpful Very smooth and fast service

RAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

I rented a trailer and they were very helpful helpful and I would recommend this place

William C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ W. 
Rating:
5.0

It was very nice place and the rep took care of me very fast,i always go there.

ABRAHAM R. 
Rating:
3.0

I have rented from the Irondequoit location at least 30 times in the past. Must be doing something right because I keep coming back here. The trailer was older with several dents but it was clean and in good condition for an older trailer.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

HONESTY D. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY R. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Oneida G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

The staff there are the best I have ever dealt with. Give them a raise.

John S. 
Rating:
5.0

Customer did not leave a comment.

GUY G. 
Rating:
5.0

Service was great, however, there was only two associates to help customers and the wait time was somewhat longer than expected. Jose Carasquillo was extremely helpful and knowledgeable. He did a great job!

Kenneth W. 
Rating:
2.0

Customer service representative was very unprofessional. I asked for a receipt and he said there is always one at the end of the shift. Very unprofessional. The person who checked the truck was very good but the person inside was horrible.next time I will go to another u haul place

RICKEY H. 
Rating:
5.0

Have more people working on saturdays to help with the rush

Latasha C. 
Rating:
3.0

i found the whole process of securing my truck through the phone app to be annoying and it did not save me anytime. I had to wait and find another person to verify my information. Then I still had to go inside and get the key. There were no lines inside I would have preferred going inside to begin with as the mobile app saved me no time. I was not given a choice I would have waited inside out of the rain. .

Anne L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Kyle was extremely helpful.

Melanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
1.0

I will be calling corporate... as this experience was horrible- literally the worst! The truck smelled as if someone had pissed the seat and smoked an entire pack of cigarettes for six months in the cab. There was dried chocolate and soda all over the console and the windows and mirrors were covered with so much scum it was hard to see out of them. Secondly as if all that disgusting wasn't enough it was given to me completely empty was terrified I'd run out of gas in a strange location - and went immediately to add gas- do you know how much gas a truck like that takes?? I sure didn't so I filled it up so I wouldn't be a single chick stuck on side of road somewhere - u think I got credit for the 80$ in gas I had to put on the piss truck?!? Hella no! Really? Disgusting business practice- so unsafe inconsiderate and scam for sure 3. I couldn't get charged a flat rate like listed online bc I was coming back to same Location??? Instead they charged me per mile!!! Wtf really I brought I back to same Location so I should have to pay more than if I left it somewhere else across country??? Riddle me That craziness ?? Terrible!!!

sharon B. 
Rating:
5.0

Customer did not leave a comment.

Nicholle B. 
Rating:
4.0

Customer did not leave a comment.

Eddy U. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN L. 
Rating:
5.0

I had the 10-ft truck. It would be nice if there were some way to attach the dollies to the wall. Every time they crashed, I almost had a heart attack.

stephanie A. 
Rating:
4.0

Customer did not leave a comment.

Rosalind R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel M.  |  Overall Experience 
Rating:
3.0

I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.

BRAD M.  |  First Impressions 
Rating:
5.0

only thing i would of done differently is got covering for my mattress and box spring. it ended up getting moldy and i needed to buy a new set. but that wasnt the companies fault that was my own. all in all great service and i have done many transactions with you before and will continue to do so in the future

charles r.  |  Overall Experience 
Rating:
5.0

No problems. I would certainly recommend this place to others.

CHRIS W.  |  Overall Experience 
Rating:
3.0

My storage unit was overrun by mice. Anthing that was wrapped in paper was shredded and they urinated on my furniture. So much was ruined. Threats to sell my possessions during the pandemic was a horrible experience, especially after I had spent so much money there. Customer service, terrible. What a horrible attitude. Get another job. This one is making you miserable and I am sure your pay qualifies you for food stamps

Janine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

devon t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamiquea d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nilsa O.  |  Overall Experience 
Rating:
3.0

very expensive Quick to auction off people's personal possessions way to soon during the WORLD WIDE CRISIS Heartless.

Janine C.  |  First Impressions 
Rating:
5.0

The waiting sometimes to pay or why ever sometimes you need more staff. Other than that every was great experience

Nancy F.  |  Overall Experience 
Rating:
5.0

Always a pleasure to do business with uhaul..

Yolanda M.  |  Overall Experience 
Rating:
2.0

Overall the storage place is nice and secure with the gated entry. There is light outside the units but no light inside making it hard to see. The area is clean and well maintained but there is a bad rat and mouse issue. The droppings were huge which lead me to believe it is rats. I found a dead small mouse outside my unit as well. They got into one of my bags that you heat up in the microwave and put on your shoulder. Apparently it had grains in there which they sniffed out. They tore it up and got grains everywhere, they made nests in my bedding and chewed through some cardboard boxes. There were several bedding comforters with rat pee and poop and grain where they were clearly sleeping. I'm having to get all my bedding cleaned and some have to be tossed because they chewed holes in it.

Ebtisam E.  |  Overall Experience 
Rating:
2.0

Found some mice/rat droppings 3-4 months in and notified staff. Manager gave us his card and said they exterminate regularly and can’t control what people have in their storage unit. Moved out a couple months later and everything was FILTHY. Rat/mice droppings everywhere and on everything. Didn’t purchase insurance because I didn’t think this would be an issue. Would’ve went with the climate controlled unit had we known this would be an issue. Should've known better I guess. Appreciate the college student promo though.

Christina K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Z.  |  Overall Experience 
Rating:
5.0

The staff at the facility was super friendly and helpful, thanks!

Laura D.  |  Overall Experience 
Rating:
4.0

My experience was excellent other than that I just have one thing that would really really help people (that's why I didn't give five stars). Please please please please please please please I beg of you, do something about the fact that you highly overestimate how much can fit in a storage unit. People rely on your estimates for their move. They do not have their own experience with this. The same problem goes with the u-haul trucks. A storage unit for a one bedroom no way fits a one bedroom. Same with a U-Haul truck, as experienced with a separate apartment's contents by a family member. Even the one to two bedroom storage unit and the one to two bedroom U-haul truck do NOT fit all the contents of a one bedroom. My family member had to change U-Haul trucks twice. Even the moving company I used said that you guys were overly optimistic when it comes to thinking what fits. I am not sure that you realize the implications of this overestimation. If you cannot fit everything into a storage unit, you have to change storage units, which can be an extreme stressor. I had to try three different storage unit sizes. If there is a U-Haul truck that does not fit everything into it not everything can be moved and precious things have to be thrown out and repurchased. I am not sure if the person that owns the company has not moved or experienced this or what is going on. I would recommend sendng out surveys asking people what size fits or so if it is such a problem. I would recommend you do something about this. I don't know why this is done by your company. I don't see the benefit to your company. We are puzzled by this, because you are a very very wonderful company other than that. Your staff is kind and patient, your return policy is excellent, and you are more than willing to help out. In summary, your company is amazing and awesome and your customer service is absolutely excellent. I just went into my recommendations because I thought it would help you with your future customer service as well as your customers. I am sure you want only the best for your customers.

Louise W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John S.  |  Online Move In 
Rating:
4.0

** Sat night at 10pm went to exit ouside storage as I had done numerous times — the gate wouldn’t open — called UHaul call center who tried GM multiple times and then 911 Irondequoit PD ended up on a call w GM — was instructed to PULL UP about 1 foot closer & push remote - gate opened— POST new SIGNS — I was about 8-10 feet and gate DID NOT OPEN!! Got out 11:30 PM after a long day packing a UHaul trailer

RICHARDJOHN C.  |  Overall Experience 
Rating:
5.0

Your manager is the best in the world, my experience with him is excellent and great.

WILLIEAN S.  |  Overall Experience 
Rating:
5.0

Molly and Lorenzo were the sweetest, kindest, most patient people ever! What could have been a terrible and rushed and scary experience was instead surrounded with caring and understanding and efficiency. I truly cannot tell you enough how wonderful they were and how great they were at making my day.

Louise W.  |  First Impressions 
Rating:
5.0

Lorenzo was everything I could want for in customer experience. Kelly also exceptional in customer services and experience

Frederick I.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JILL E.  |  Overall Experience 
Rating:
2.0

Rented storage unit ahead of moving truck arrival. Tried to reach local office by phone to make arrangements for trailer for several days with no response. Nobody answers the phone at this location and staff seems untrained and uninterested. Several people were there in person complaining about truck rentals and inability to communicate with staff. Rented storage for less than a month and are now attempting to reach office again to cancel since we no longer need unit. Once again, no answer. Would not recommend.

jose g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana M.  |  Overall Experience 
Rating:
5.0

The Staff at Ridge Road was excellent even when I had challenging times I want to Thank you for really looking out for me .Thankyou for all that you do Best , MiaH Leslie

MIAH L.  |  Overall Experience 
Rating:
2.0

I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.

Carol Lorentz L.  |  First Impressions 
Rating:
5.0

Lorenzo Vila waited on me and made the experience very enjoyable. In the past few years my experience with this particular outlet was not good due to employee attitude toward customers. Kudos to Lorenzo for changing the culture at this site, paying customers provide the undergirding for its economic survival.

William M.  |  First Impressions 
Rating:
3.0

When I moved out of storage unit I was charged lock fee and for whole month storage. & I moved out early

shalanda w.  |  Overall Experience 
Rating:
5.0

I've hardly ever had an issue with Uhaul. Ive used many different roch NY Uhaul facilities and they've always been great.

Karen A.  |  Online Move In 
Rating:
3.0

My belonging got ruined I had mice feces all over my bed and couch on top of mice turds everywhere I mean besides that that’s the only problem I had I will not store my things here anymore all my things where new and now there ruined so that’s my experience

tiera h.  |  Overall Experience 
Rating:
1.0

I will never use Uhaul again. It’s 6 days after I moved out of the storage unit and closed online and has gone into the store 2 times and called all week and no one has resolved this yet. This is just poor customer service and experience.

Tammy S.  |  Overall Experience 
Rating:
3.0

For only 2 people being there, they tried their best. Waited 45 minutes to get my storage unit. Had to do it twice to get the bill correct as they didn't do the 30 days free. Went to where they told us to go and had to wait another 15 minutes before the poor desk person could come back and show us how to enter the unit and find our storage unit. They did the best they could. The U-Haul app? TERRIBLE!! standing outside trying to get everything done (that could have been done beforehand except you had to be AT The facility - TERRIBLE!!!)

Ann W.  |  Overall Experience 
Rating:
2.0

Need to staff more people on Saturdays. I waited an hour with 4 people in line because there was one person doing everything for. Unacceptable!

Gregory H.  |  First Impressions 
Rating:
1.0

Online it advertised that the unit could fit a 1-2 bedroom apartment. That was not the case as I couldn’t get 1/4 of my things in that into the unit. I moved from a 2bedroom apt. That was poorly advertised. I had to upgrade to the largest unit

Tammy S.  |  First Impressions 
Rating:
5.0

Service was excellent. Process was easy and quick. Staff were friendly and helpful.

Khara B.  |  First Impressions 
Rating:
5.0

None

Mark A.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

Kim J.  |  First Impressions 
Rating:
1.0

over priced for space you get, could not get staff to unlock unit in a timely fashion during business hrs

Jerry p.  |  Overall Experience 
Rating:
4.0

Like the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾

JOHNNA K.  |  Overall Experience 
Rating:
5.0

I used your storage facility for years and it was great. Thank You!!!

DARRYL C.  |  Overall Experience 
Rating:
1.0

Would often call me prior to due date to “remind” me to pay. That was annoying and felt harassing.

Jocelyn D.  |  Overall Experience 
Rating:
4.0

Waiting in line to get items was very long as there were not many people working. Also, one of the belts in the engine of the truck was very noisy and hadn't been serviced. The guy who helped was grea

devon t.  |  First Impressions 
Rating:
5.0

Overall satisfied.

John W.  |  Overall Experience 
Rating:
5.0

Need to establish order lines for service especially during peak times. try numbered tickets with loud speaker announcement so people can browse products and equipment instead of waiting in long line

Gary P.  |  First Impressions 
Rating:
2.0

Left items outside my unit for 1 hour (wouldn't fit and I was moving from out of state) and they were already in the dumpster when I returned. Had to return the next day for my lock being "on wrong"

Lindsey R.  |  First Impressions 
Rating:
2.0

Disappointed that uhual would not let us connect our free storage months to the same unit in a row. Why make us move our stuff between units when both months are free?

Michael B.  |  Overall Experience 
Rating:
5.0

We would rent there again if needed

Cynthia M.  |  Overall Experience 
Rating:
5.0

The process was very easy.

Cynthia M.  |  First Impressions 
Rating:
5.0

excellent service

Eli s R.  |  Overall Experience 
Rating:
3.0

All good except expensive for a 5 1/2 by 10 feet space.

Rich H.  |  Overall Experience 
Rating:
5.0

Excellent experience across the board.

Mike P.  |  Overall Experience 
Rating:
4.0

Great prices

william l.  |  Overall Experience 
Rating:
5.0

Your staff onsite was AWESOME!!! Very Respectful and Patient Men!! Thank You for everything!!!

tamatha b.  |  Overall Experience 
Rating:
1.0

They put a pock on the storage the day i was moving. I came to get a truck and went to unload it. And got there and there was a lock. I was never able to usr the storage. This was unfair to me.

Sebonya B.  |  Overall Experience 
Rating:
5.0

I'm very happy with the storage service I received.

barbara d.  |  Overall Experience 
Rating:
5.0

Excellent facility to store my furniture until I was able to have a place to use it

Rene L.  |  Overall Experience 
Rating:
5.0

Everything was good

NORMAN L.  |  Overall Experience 
Rating:
2.0

Customer service from the bosses is unprofessional.

Damaris I.  |  Overall Experience 
Rating:
5.0

Staff is fantastic

mike c.  |  Overall Experience 
Rating:
1.0

I was very upset regarding my storage unit. I didn't know that I had to purchase mouse traps or that we had to pay extra for dumpster use. The mice ate through my clothes and futon.

Michelle D.  |  Overall Experience 
Rating:
5.0

This is my second time using this storage units

IVONNE C.  |  Overall Experience 
Rating:
1.0

This place was outside, so it was dirty. Whenever it snowed I had a 3 foot snow bank in front of my unit. Called the manger several times. No response. No thanks...

James Y.  |  Overall Experience 
Rating:
4.0

What's average? You are my only experience.

Holly H.  |  Overall Experience 
Rating:
5.0

The folks here have always been friendly, helpful and accommodating never any problems they couldn’t fix

Cynthia F.  |  Overall Experience 
Rating:
5.0

Staff very kind an polite. Thanks

LORRAINE A.  |  Overall Experience 
Rating:
2.0

Pros/Cons: Well lighted & clean. But rental fee increased 2x in 1yr! Call center never has the answers to you questions, have to go into the location to get issue fixed. Cnt ever find worker on site.

LATECIA M.  |  Overall Experience 
Rating:
5.0

We made our reservation on line. When we went to pick up the truck and get keys to our storage unit the process was simple and fast. Got great customer service!

Michael B.  |  Reservation 
Rating:
3.0

Customer service was not adequate and the employees was not friendly or very helpful.

chantice d.  |  Overall Experience 
Rating:
1.0

Very unprofessional

Tequila T.  |  Overall Experience 
Rating:
3.0

Service was lacking in explaining the use of vehicle. Each truck is different. My wipers became loose in a rainstorm. Couldn’t find the lights. Space too short to say how you rushed, were unhelpful.

Elba V.  |  Overall Experience 
Rating:
5.0

Thank you

John H.  |  Overall Experience 
Rating:
1.0

This location has needlessly sold my goods. I had automatic electronic withdrawal from my ESL account from my deposits of permanent disability. Each month the payments were there.

Thomacia A. B.  |  Overall Experience 
Rating:
5.0

Uhaul serves our needs well.

rita r.  |  Overall Experience 
Rating:
2.0

I rated this facility below average, not for it's appearance or how it is maintained.but because of how long it took to be waited on.

Eugene F.  |  Overall Experience 
Rating:
4.0

The representatives were very helpful

Trisha L.  |  Reservation 
Rating:
4.0

Some confusion over the location of my free month's storage resulting from my trailer rental but it was quickly resolved.

Eugene F.  |  Reservation 
Rating:
5.0

Better service & was treated way better than the Lake Ave. Location. Great customer service and representative provided excellent customer service.

Evelyn G.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top