The location overall was fine, although the trailer we got was not an actual motorcycle trailer which is what I ordered. It was bit disappointing as well that the snow had not been removed from the front of the truck, the bed or the trailer. But mostly my complaint is with Uhaul in general. I've been using Uhaul for years and returned many trucks after hours. The new after hours return process is absolutely ridiculous. I feel Uhaul has knowingly invented a process that is difficult and inconvenient for the customer, only so they can charge them a fee when it's not done. Just another way to get money from people. For years, simply dropping the key in the drop box was enough, as it still should be. It's sad that companies these days only seem to be looking out for how much money they can make from a person, rather than ease of use and customer care.COLLEENMARIE B.
Customer Reviews for U-Haul Moving & Storage at Ridge Rd
Irondequoit, NY 14622
(Between Goodman and Culver Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MONIQUE N. | First Impressions
Customer did not leave a comment.CESARIO I.
I made a reservation for the Webster location got a confirmation went to pick up store had note on door be back at 4 pm . Waited 30 mins for them to tell me they don't have my trailer here I could try another location I'd really appreciate a call about this 5852817521JAKEMICHAEL B.
Customer did not leave a comment.Doria S.
The staff at the Irondequoit store are friendly, helpful, and very good at their jobs. They always get me taken care of quickly and efficiently. They are a great team!Laurence M.
Good service good people two thumbs up 👍DiJon J. | Overall Experience
Customer did not leave a comment.Roger B.
Customer did not leave a comment.KEVIN M.
Customer did not leave a comment.JOHN S.
100% recommendedJUAN A.
usual fast easy serviceJAMES N.
Customer did not leave a comment.Kimberly P.
fast and easyJAMES N.
Every thing was great the employees was very friendly and polite .thank you to everyone.EBONY H.
Gas tank was completely empty and they said it was on the line before a quarter of a tank. I was told they would be giving me a credit of $27.00 to fill the gas up to a reasonable level. I have never heard this type of operationâ€¦ I will never return to this location again!Chanese G.
The tail lights and clearance lights didn't work broken wires when I picked it up Didn't move the items at night as planned The person that I retuned it to was very friendly very helpful and said he would take care of it for the next person. He also didn't charge me extra Very kind and I'll be back to Irondequoit Uhaul if I need to move things againANDREWMICHAEL G.
Customer did not leave a comment.Jacob R. | First Impressions
Hire more help, for shorter wait timeslushama T.
Customer did not leave a comment.Casey A.
Inside of windshield and side windows was filthy. Water in storage pockets in both doors from runoff from the top of cargo box with doors open. Interior of cargo are not swept clean. Manifold vacuum gauge not working. That said the location was good enough for U-Haul. But this is the second truck I've rented that has been a mess. The last one barely made it back from a 150mi trip. Since this was a short drive it was worth the low price but if I had any distance to go I would rent from a different company.ERIC S.
The ease of the whole process was appreciated.DANIEL K.
Hire more people, I know times are hard. People don't like to wait in long linento pick up there rental truck.ANGEL B.
The gentlemen was new he was still Being trained but was very nice.Carlos M. | First Impressions
Thank you! Happy New Year!ora v. | Overall Experience
Customer did not leave a comment.Traci K.
Customer did not leave a comment.Michelle J.
Customer did not leave a comment.MICHAEL C.
I made a reservation online for a specific vehicle but it turns out the reservations are option and they don't matter. I put in a credit card online and the man at the counter says that the system doesn't hold any number and that seemed to be a waste also. Not sure why there is an online reservation option when they vehicle that I requested is not available. The women working the counter also had an E-cigarette in her hand the entire time. Not a huge deal but it sets a tone when you walk into a business.Alexander S.
Agent was friendly and helpfulTHOMASM W.
I'm am very happy for this store, because another store in town dropped the ball. I requested a truck from another location and they didn't have my order, even though I had a confirmation order and everything. Someone called my phone but never left a message so I assumed all was good for pickup, even tried to call back but never got through. We had a moving trip of 8 hours over 4 states and to be told the morning of that our truck was NOT ready, was very frustrating. Luckily another store had a truck in time and we could still continue our move. I would recommend the irondiquoit store, but would not recommend your Greece store. A $50 inconvenience refund just isn't enough.Gregory K.
I liked the storeCristopher R. | First Impressions
We rented 6 vans from this location. Most were okay but one had trash and dog hair everywhere and the whole van was literally covered in dirt, about 1/8" on the whole dashryan S.
The truck I rented contained a massive stench of Marijuana..It was totally engulfed with that pungent odor...I'm not blaming anyone..I know what people do in a rental vehicle cannot be controlled but it did make me sick...All the folks I dealt with were top notch and very friendly .. no issues there at all ...I'm a recovering drug addict and that odor was getting to me...Sincerely, jimmy cimino....james C.
Cleaner vehicle. We actually ordered the van but got the 10' truck. It cost us extra and more money for gas.KEVINMICHAEL L.
Confusion as to were the unit was. Lock? No lock? Ended up having to pay for another lock/key.beth t. | Online Move In
Customer did not leave a comment.James O.
The person working at 6pm when our trailer was returned has been phenomenal. Appreciate all his help (wish I remembered his name - sorry!)ALEXANDER B.
Customer did not leave a comment.THOMAS P.
Customer did not leave a comment.Michael F. | First Impressions
Customer did not leave a comment.Ballard T.
It was cool seeing the two employees work as a team- the person who wasn't cashing me out took the initiative to get the truck because they had the extra minute to do so.Alyssa F.
Customer did not leave a comment.julia b. | Overall Experience
Customer did not leave a comment.MICHAEL C.
The confusion with the pads was resolved when I waged a complaint (really a concern and interest to clarify). The solution, waving fees for use of the pads was reasonable and left me with a very good feeling toward U-Haul customer relations and operations.Stuart M.
Customer did not leave a comment.Merci H.
Professional, courteous and fairly priced All goodSteven L.
Everything was smooth and great. Very nice experience.Sandra J.
Jose did a great job setting up the trailer to the truck and getting us checked out quickly. He is very knowledgeable and great at his job!David R.
Customer did not leave a comment.ANTHONY N.
Customer did not leave a comment.ERICMICHAEL P.
The individual working was extremely friendly, professional and helpful. People like him are few and far between. Highly impressedJameson M.
Very Great Services. Peaceroscoe H. | Overall Experience
Customer did not leave a comment.CECILIA A.
I would not recommend this location to anyone. Up till now I was a loyal Uhaul customer, but after my experience with General Manager Kyle Miller, I will not be recommending this company or location to anyone and will be taking my business else where. I was charged $150 for damages I did not cause and was rudely accused of doing so by Kyle Miller. He was spoke very unkindly and was belittling as I was trying to understand what damages he was even talking about. The damages he spoke about were already on the truck when I picked them up and now I am being charged for them. Also, just saw a recent review with the same issue only two days prior. This sounds like a general practice of this location of scamming people. So much for being an honest customer and doing the right thing in taking care of the equipment I used. I am at this point still working on trying to get that $150 refunded.ROBERT F.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.David H. | First Impressions
Customer did not leave a comment.ARLINDA C.
Drop off was easy and the employee that checked me outMEREDITHANN N.
I was told, no problem just leave the truck and you're good. One day later, I get a bill of a $150 damage fee to the truck. There was absolutely NO damage to the truck. He would not let me stay to review the truck with him, just told me to leave, and under the impression we were good. I even returned the truck a day early and was still charged. I'll never rent from Uhaul again.KELSIENICOLE J.
Customer did not leave a comment.Thomas G.
Was very satisfiedJOHN H.
Customer did not leave a comment.KYLE S.
Customer did not leave a comment.RANDY S.
Customer did not leave a comment.tanya r. | First Impressions
Customer did not leave a comment.Talitha P.
Customer did not leave a comment.SONJA G.
The truck I used had either a motor or transmission issue. It was terribly underpowered going up hills, both loaded and unloaded. Sounded like a popcorn popper when going up a hills under load.STEPHEN S.
Customer did not leave a comment.Troy B.
Customer did not leave a comment.FRANCIS P.
Customer did not leave a comment.Etoya S. | Overall Experience
Customer did not leave a comment.Lashanda J.
very easy to pick up and return trailer ....thanksDAVID M.
Great customer service; Truck ran well; I would highly recommend this location to others.steven J.
Customer did not leave a comment.Rachel D.
Customer did not leave a comment.Michael P.
All was great. Employees were very helpful!Linda M.
Customer did not leave a comment.Mike C. | Overall Experience
Customer did not leave a comment.GARY C.
Attendant there at 8am on November 18th was very nice and accomodating. But when I got in the truck it was not clean and I could tell the cab had not been dusted or vaccumed. When I spend $1911.00 dollars at least clean the vehicle please. SINCE JUNE OF 2021 I HAVE SPENT MORE THAN $3.000.BARBARA C.
Overall convenient, safe & clean, but found a dead mouse upon move out which is quite worrying. I guess the mouse and rat traps everywhere aren't just for show. I've stored belongings in several places and this was the first time it happened.Sarah C. | Overall Experience
Customer did not leave a comment.Patrick M.
Staff was friendly and knowledgeable but had to wait to both receive and return the keyLeo H.
Truck was great, as was the customer service today. Did find a dead mouse in my storage unit upon move out which is a little disturbing. This is my fifth storage unit I've used (forth inside, climate controlled) and the first with a mouse. Yikes!!!Sarah C.
All employees at this location are great I am there a lot and they are nice professional and good people I would recommend them to anyone. I rented uhaul trucks from different places too and the were good too I didn't find uhaul location that was bad . Excellentmirsada R.
It was a very easy process.Steven P.
Had to go to 3 different locations to secure the equipment that i RESERVED ON LINE. I was not familiar with the area and had to get directions to each location for every venue I visited that day. If you say equipment is reserved at a particular location, then it should be there and ready to be picked up at the requested time. Did not make the deadlines for loading and delivery of the furniture as promised (I am known for always being on time). Yes, the staff did give me a size upgrade for the same price, but my down time was frustrating. Staff at all three locations were understanding, but the people I was moving furniture for were upset that I was not on time. Irondequoit, NY location was very professional and got me the trailer quickly. BOTTOM LINE... IF A CUSTOMER RESERVES A TRAILER AT A PARTICULAR LOCATION AND TIME, THEN IT SHOULD BE THERE WHEN IT WAS SCHEDULED TO BE PICKED UP! (The return in Jamestown was an excellent experience! ).Joseph T.
Customer did not leave a comment.SONJA G.
Awesome customer serviceALAN B.
Customer did not leave a comment.Michael J.
The pickup was without incident. Lights were checked by the employee on site, and he said all were OK. Well into the trip, at a rest stop, I rechecked the lights. the dolly left taillight was dim, and it did not improve when I braked or turned on the left turn signal. I continued the trip having no reasonable alternative. I don't know what happened, but you should check the left lamp on this dolly.WILLIAM D.
They are Great over thereSuzette T.
I was there 11/11/21 at 1pm and returned around 5pm. Both of the gentlemen working were helpful, I had trouble on my phone with self check in and when I returned a guy came right out to check me in and let me know when I would see my credit returned to my debit card. They were also communicating well together about trucks, what was coming in, going out and what was late being retuned.Sean S.
Customer did not leave a comment.Paul I.
Customer did not leave a comment.David D.
Customer did not leave a comment.Conley R.
they did not have the size truck i reserved so it took me an extra trip to move. truck rental cost was the same but at $.99 a mile it cost me $50 more than expected. i would suggest u-haul discount the mileage cost when this happens or don't over book the trucks if that is what happened. i suspect a bait and switch but not sure.Terry T.
We had excellent serviceâ€¦. Will definitely come back for our rental needs! Thank youBasil N.
Customer did not leave a comment.RODNEY M.
I"m planning to put a nice social media post praising 1875 E Ridge Rd U-Haul for being my partner in so many moves in the past few years, bringing my son home from college and moving him to internships, moving myself, moving my Dad to assisted living. They are always there for me.Reginald H.
Customer did not leave a comment.ROBERTA B.
Customer did not leave a comment.DARLENEA A.
Customer did not leave a comment.Robert T.
have open mind of leaves that may have blown in while company may have been doing something when a customer brings it back but may have not looked inside before leavingWILLIE B.
Facility was clean and well-maintained. Jose and Roger (his name might not be Roger - he was working on 11/7/21 and processed our move-out) were super nice and helpful. Everyone else who worked there was incredibly rude. Almost as though they went out of their way to be so. Customer service training may help. Just basics like remember it’s okay to smile, greet your customers, don’t act like you are doing them a favor every time you have to do your job. Kyle was by far the rudest, but all of them except the two mentioned above were just awful. Facility was great, though.STARLIGHT W. | Overall Experience
Customer did not leave a comment.Kaleb C.
Customer did not leave a comment.FATIMA I.
Customer did not leave a comment.Cyril W.
Never told closing time we dropped off after close no contact with this store at allAndrea L.
Everything was great. Good service and pleasant conversation.FRED S.
Customer did not leave a comment.Herbert H.
Customer did not leave a comment.ISAAC N.
It should be at least 1 person inside the building. I had to look for a person that work there. The overall service was great.CAREY M.
Customer did not leave a comment.Sandra V. | Overall Experience
Customer did not leave a comment.KAREN J.
Only problem is you over book storage units and what I reserved wasn't available so you up charge me which is poor business practice. You cannot tell me an organization the size of yourselves can't have a better control on your available vs. rented inventory. Almost seems shady frankly.Michael E. | First Impressions
Customer did not leave a comment.Robert K. | First Impressions
Customer did not leave a comment.Ramona R. | First Impressions
Customer did not leave a comment.Cynthia N. | Online Move In
Very rude customer serviceiesha l. | First Impressions
Customer did not leave a comment.Sarah C. | First Impressions
Customer did not leave a comment.Sandra V. | First Impressions
there was broken glass in the unit, otherwise it is okKaren S. | Online Move In
Customer did not leave a comment.John L. | Online Move In
Customer did not leave a comment.Shyra T. | First Impressions
Everything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!Peggy K. | First Impressions
I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.BRAD M. | First Impressions
Customer did not leave a comment.jackie f. | First Impressions
Customer did not leave a comment.John S. | Online Move In
I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.Carol Lorentz L. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!