Customer Reviews for U-Haul Moving & Storage at Ridgeway Ave

1804 reviews

2055 Ridgeway Ave   Greece, NY 14626
(@ Bellwood)

(585) 225-9130

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 225-9130

2055 Ridgeway Ave
Greece, NY 14626
(@ Bellwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
5.0

The manager on duty was excellent thank you for all your help

Vito D. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
4.0

Customer did not leave a comment.

Susan O. 
Rating:
2.0

I unfortunately had to keep the truck longer than I had reserved it for and when I called to let them know the girl I spoke with was very rude to me. I was already having a very rough day with the move and did not appreciate how she spoke to me. I will probably not use UHaul again after this experience. I have used them multiple times in the past with never an issue.

Valerie G. 
Rating:
5.0

Dave for President

Bryan F. 
Rating:
4.0

Something sticky on floor in frnt part of storage 2'-2'

Susan N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryanna W. 
Rating:
5.0

Customer did not leave a comment.

JOHNK W. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Steve and Dave made this an outstanding experience. Moving and storage can be a transitional activity that fills a need. Thank you for your positive contribution to our family’s journey.

gary d.  |  Overall Experience 
Rating:
4.0

The only issue I had I forgot to look to make sure the dolly I rented was in the truck. It wasn't but no big deal The employees were very friendly and helpful.

LIBBY K. 
Rating:
2.0

Poor customer service. I had to go to another location to pickup vehicle. No one informed me that this office was out of trucks. Luckily I live close by. Also drop off point was no where near the address I move to. 30 minutes away! Know drop off locations point better.

mandel G. 
Rating:
5.0

Best customer service!

CAMILLELEE Z. 
Rating:
5.0

Customer did not leave a comment.

Tanisha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MEREDITHDANIELLE M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
5.0

GREAT!

Charlotte E. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Noelle O.  |  First Impressions 
Rating:
5.0

I was on the phone for one hour trying to contact the local uhaul site just to ask a question which the national uhaul people could not answer. That is ridiculous. Everything went smoothly with the rental but don't have any questions. Also the online registration was complicated. I could not get a rental place close to me even though one was advertised. And when I finally did click the finish button I ended up booking at two locations. Could not back out of the second location online. Had to spend time on the phone getting it right

Carolyn L O. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

Edrick R. 
Rating:
5.0

My storage area was a 5' 10' and all my storage things were well protected and in good condition. Office stafff were always available and helpful with any questions or concerns. I highly recommend using this location for your storage needs.

Leilani L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

gary d.  |  First Impressions 
Rating:
3.0

Picking up the truck can be a little tight if your rental is close to the door.

Hermond B. 
Rating:
4.0

Very nice people

BARBARAL T. 
Rating:
5.0

Customer did not leave a comment.

Etoya S. 
Rating:
4.0

Ridgeway Ave Roch, NY Dave Grinkewitz excellent manager. His Customer Service I give 5 Stars!!!!

LEOLA B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Shardai A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R.  |  First Impressions 
Rating:
3.0

The lady that was at the location when I first picked up the truck was a little scatter brained, and I felt very pressured into buying the insurance but she made it very clear that an accident would “stick with me because of my age”. I also had no intention of paying almost $80 for a truck but did anyways. Would not rent from here again.

kayla M. 
Rating:
5.0

Customer did not leave a comment.

Mona L. 
Rating:
5.0

Stephen was very friendly and helpful. I loved his customer service. He explained everything in detail and with a smile.

TAMEKALASHA A. 
Rating:
5.0

Nothing, this was the best uhaul rental ever. Van was the cleanest in the Rochester area. Both employees showed phenomenal customer service. Politeness, smiles and professionalism. Number 1 location in my book.

Trina P. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

Great service

LARRYDONNELL E. 
Rating:
4.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Zachari M. 
Rating:
5.0

Nothing. Excellent service.

Ann H. 
Rating:
4.0

Steve was cool! Professional and friendly, great customer service!

LAURAA S. 
Rating:
5.0

The staff at this store is excellent and very kind.

KATHERINE B. 
Rating:
5.0

One problem. I was told I would not be charged for a second day. Upon return less than 2 hours late, I was charged. The gentleman that told me no charge was not there when I returned.

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

KRISTINAMARIE L. 
Rating:
5.0

Customer did not leave a comment.

Lyndsay W. 
Rating:
5.0

Customer did not leave a comment.

Harry F. 
Rating:
3.0

The associate was not always friendly or gracious. My unit had a leak in it from the ceiling.

Sharae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel D. 
Rating:
5.0

Nothing

RONALDEDWARD B. 
Rating:
5.0

Nothing

TANYAL C. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Thanks for your hospitality, continued blessings.

Angela L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Stephen Eckel checked me in and out. He was a pleasure to meet. I would refer this location because of the staff and cleanliness of this location.

DOMINIQUEJOSEPHI S. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
1.0

I rent from Uhaul on a pretty regular basis, and after this experience, I am no longer happy with renting from uhaul. The woman who initially helped me, was rude and condescending. The truck that I was given, could hardly be kept in the lane when going down the road due to a huge amount of play in the wheel. I have never had a Uhaul employee yell at me or argue with me and treat me like I was stupid as I did yesterday with Camille Zuniga. She has soured me to Uhaul. Please contact me and let me know why it is that she needed a physical copy of my credit card. Also please train this woman that she need not try to badger the renter. Also, you need only explain the “Rules” one time, not keep repeating them over and over. I usually rent from the Irondeqoit location, with Jazz. Boy, I should have done that this time. I will NEVER be back to this location to rent from Uhaul. This was a terrible experience. I also will not recommend this location and am rating this location on both google and Yelp. I don't think Uhaul is going to be happy with my location review, but if yesterday's experience was any indication, I doubt you will even care.

Kory R. 
Rating:
5.0

very friendly

CAROLYNMARIE S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
5.0

It was just too expensive. I will need to ask friends in the future. Renting a truck for 5 hours was just too much money

Elizabeth W. 
Rating:
4.0

Windows and mirrors were dirty. Would have been nice if van was backed into spot instead of pulled in. This would have eased my initial experience with driving the van

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

The self service app was easy to use. My vehicle was clean, filled with gas and gave me no issues. Instructions on how to submit my data were clear and easy enough for anyone to understand. I appreciated not having to wait to be seen as I was pressed for time. I most certainly would use these services again. Thanks Uhaul!

Shirleen M. 
Rating:
5.0

They app and location service didn't work so I couldn't check the truck back in. However the next day it was checked in by the uhaul employee and no extra charges, so that was appreciated. I could have selected the location if there were options as opposed to location services.... Thanks

scott M. 
Rating:
5.0

Customer did not leave a comment.

CUONGQUOC Q. 
Rating:
4.0

Great customer service

RONIEKALATEEFAH B. 
Rating:
5.0

There is nothing to do to improve the experience I had. The employee was thorough with all instructions and very polite. I was very satisfied with my encounter at this location. Would definitely recommend and will use this location for future. My daughter just bought a house in a different county and will need a 1 way rental will highly recommend this location. Thank you for a great experience.

Amy C. 
Rating:
5.0

Some storage facilities are shady. Broken security gates etc. U-Haul watches, and the staff person on duty is diligent in his or her duties. Great Place S.C.

STEVE C.  |  Overall Experience 
Rating:
4.0

Very nice facility. Great help to get me going.

Robert M. 
Rating:
5.0

Very pleasant experience

charles G. 
Rating:
5.0

It could not have gone better. Needed a truck last minute notice. Had one within 15 minutes. And that's because that's how long it took me to drive there. Fast courteous service. Checkout was even faster.

Israel R. 
Rating:
5.0

Customer did not leave a comment.

peter M. 
Rating:
4.0

Customer did not leave a comment.

DANIELH S. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Monty was very helpful and kind for my needs

HUGH R.  |  Overall Experience 
Rating:
5.0

Excellent customer service and information!

jessica G. 
Rating:
5.0

I am over- satisfied with the service I received. Stephen was very professional, knowledgeable and kind. His customer service was superb. Very happy

SONYAN S. 
Rating:
3.0

Fix brakes on older trucks really bad. I rented a hand truck it wasn't in the truck when I got to my location I was pissed. I was very unhappy.

Antoine R. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Top notch Customer service!

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Truck had a blown out exhaust system that was loud and brought fumes into the cab of the truck. Front end (Steering) on the truck was very loose and it was difficult to keep the vehicle between the lines. IF this were a long haul rental I would have been very pissed, but since it was local move I delbt with it. The truck was muddy on the outside by both rear wheels when I picked it up, so that is how it was returned. The staff was good to work with at this locations.

COREYJ M. 
Rating:
4.0

Customer did not leave a comment.

Dejah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Erin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Whoever was working the store was very courteous and kind

Leyna T. 
Rating:
5.0

Customer did not leave a comment.

Amber L.  |  First Impressions 
Rating:
3.0

Wrong storage unit but he called another place and found me a bigger one - he was suppose to credit the charge he did for small unit but instead charged me again!

Susan L.  |  Overall Experience 
Rating:
3.0

wrong storage unit size when I got there but he found me a larger one near by = he was suppose to credit my account since he had already charged me - but instead billed me again! I have been on hold 20 minutes so far this am trying to get thru to the store!!!!!

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICSCOTT W. 
Rating:
4.0

Strange how the gas tank only had a 1/4 tank. Adding gas cause the check engine light to come on and luckily I was passing the location and had them check the engine. The tech cleared the code and we were on our way. I wished the tank was at 1/2 or more. That would have allowed me to complete my move and then fill the tank up. Otherwise it was a good experience.

Richard S. 
Rating:
5.0

Received good customer service and the clean and drove extremely well!

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

susan D. 
Rating:
5.0

The easy access and help from the staff were greatly appreciated.

Michel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannan H. 
Rating:
4.0

Customer did not leave a comment.

susan D. 
Rating:
5.0

Great customer service!

Sonja W. 
Rating:
5.0

Very nice people work there. I would recommend this Uhaul location to anyone.

ADRIENE B.  |  Overall Experience 
Rating:
5.0

I was promised a refund of $400+ but have not received it, even though I returned it ON TIME and was promised (and received a printout) of a refund////WHERE IS MY REFUND???

Katharine H. 
Rating:
5.0

Your employee was great in handling a demand for the truck we hadn’t unloaded yet. Good experience all around.

Julie L.  |  First Impressions 
Rating:
1.0

I fell at this Uhaul just after hand surgeries !!!!!! My stitches popped n now my hand is split open n bleeding after my bleeding never happened till i fell at your facility n im still suffering, my knee sometimes wont let me out of bed or get out of the car like today its cold n rainy if i wasn't 2 old 2 move my stuff again b4 i find my apartment i would've ALREADY DONE IT. LAUGH AT WE'LL cover ur last month.Im disabled on disability n now this happen to me ! I want compensated for my pain n discomfort i endure every day

Michelle D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley F. 
Rating:
5.0

Customer did not leave a comment.

Dinah T. 
Rating:
5.0

There was a bit of confusion as to the length of the rental contract. When I picked up the van, I told the agent I would need it for 24hrs. I picked up the van at 5pm it wasn't due until 5pm the following day. I received a call at 7am telling me my rental was overdue. I explained that I had rented it for 24hrs. The agents solution was to "extend" the contract that should have been written for 24hrs originally. Later that same day, I learned the exact same thing happened to a friend of mine. After speaking to the agent who called to tell me the rental was overdue, I called back to confirm that everything was ok. I waited 30+ minutes on hold.

VALERIEG B. 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

No improvement necessary! The guys were excellent!

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

They double charged me and I would never go there again

Caprie L. 
Rating:
3.0

It would be nice to have the gas tank at the correct amount when the customer receives the uhaul truck. I barely used the truck and there was an added fee when I returned the truck just under what the gas tank should've been. I received the truck with a 1/2 tank of gas. So it isn't fair that I have to fill up the truck over 3/4 if that's not what it was originally. I rather not spend more than necessary since I didn't use over a quarter tank of gas while having the truck.

Victoria L. 
Rating:
5.0

Our family has started using U-Haul semi-regularly for our jobs. And we are using one location up until early we got switched over to the Ridgeway location. Since going there once I always go back. I almost always deal with Steve who is a wonderful help and super nice even had my truck warming up for me one morning when I got there early. Five stars across-the-board the Ridgeway U-Haul location is my favorite and I will continue to use it.

JESSICA S. 
Rating:
4.0

The only down side to the location is the parking lot is kind of small. The wiper blades didn't work real well. Fortunately, I didn't run into any weather that I needed to use them, so it wasn't a big deal. Truck was clean and he had it warming up for me, and had me in and out quick for pick up. Good job.

Brandon D. 
Rating:
5.0

Thank you

Tania Q.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Larger parking area for customers or a separate lot to pull in the return trucks.

Trudy M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL I. 
Rating:
1.0

Reps were very rude and caught attitude over simple questions or the fact that we parked the truck by mistake in the wrong spot . And would not proceed to check us out until we got back in and moved it . Even though he had another employee sitting around that could've done for the customer . Might just consider a private moving company next time . .

Xavier L. 
Rating:
5.0

Good customer service. Easy to reserve and rent. I didn't find anything to improve.

PATRICKMICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Mayelin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marina e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole P.  |  Overall Experience 
Rating:
4.0

Satisfied customer

louis h.  |  First Impressions 
Rating:
5.0

good timely rental center in Greece always helped me and good personel

Danny T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREG S.  |  First Impressions 
Rating:
5.0

When I first went a gentleman assisted me with getting a card, showing me where my unit was, and answering all of my questions. He was awesome !!

Alea W.  |  Online Move In 
Rating:
5.0

Always too expensive, but the facility and staff were great.

Jon R.  |  Overall Experience 
Rating:
5.0

The past two years have been a very smooth experience. From the initial rental of one unit, and a last minute rental of a second unit when we moved, then downsizing as we got rid of stuff, everyone has been very accommodating and pleasant to work with. They keep the facility clean and the units were in good working order. I would highly recommend them and would return if needed.

trisha e.  |  Overall Experience 
Rating:
2.0

I pulled in with the truck - went into the office but nobody was there. There was another customer inside looking for help too. We both went outside to look for someone - the other customer yelled into the lot to find a employee. He answered back that he would be in office shortly- he told me to just put my key on the desk and then I can leave. I don't think that's a good way to handle returns.

Nicole P.  |  First Impressions 
Rating:
5.0

Very friendly service I was really satisfied customer God bless

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T.  |  Overall Experience 
Rating:
5.0

At closing staff rep, Camille, was exceptionally helpful, courteous, and pleasant. She made things go very smoothly in a stressful time to expedite closing, since my home had suddenly sold and many things had to move quickly. it was almost a fun time! I appreciate her kindness!

GLORIA L.  |  Overall Experience 
Rating:
5.0

Thank u

PAUL A.  |  Overall Experience 
Rating:
1.0

Terrible experience, with my truck loaded and ready to check out, I waited for half an hour with the door locked to the office at 10am on a business day. I had alot to do an my time was wasted. I would not recommend this U Haul to anyone. I made 2 calls to the manager to no avail. A woman who tried to get a unit had to drive away because the office was unattended.

thomas d.  |  Overall Experience 
Rating:
5.0

I had storage there before and decided to get it again for my needs.I did not have any problems in the past good service for my needs.Thank You for being there.Wesley

Wesley M.  |  First Impressions 
Rating:
3.0

No one has broke into my stuff the year its been there which is good and the employees are nice but a lot if my items were ruined by mold like my kitchen equipment, my dressers, and mattress..and there was rat feces in my storage unit.

Melissa R.  |  Overall Experience 
Rating:
5.0

Folks were courteous and helpful well informed

Steven B.  |  Overall Experience 
Rating:
3.0

Garbage all around my unit, broken glass, nails, I picked up the nails and threw them over the fence in the field. First time using a storage facility so maybe they are all this way. Truck should have rope on board for securing.

Jeanine F.  |  First Impressions 
Rating:
5.0

Keep up the good work.

Annette W.  |  First Impressions 
Rating:
5.0

Very clean, helpful staff, affordable.

Jon R.  |  First Impressions 
Rating:
5.0

Thank you I loved it.

Akai B.  |  First Impressions 
Rating:
3.0

I need a card to get in gate I don't have one

Glenda H.  |  First Impressions 
Rating:
5.0

These guys are great, I dont know the name of the gentleman that helped me, but he was great, explained everything. Just a great experience all a round.

Lori V.  |  First Impressions 
Rating:
4.0

Pleased with the handling of rental storage and attendant.

Sheila B.  |  First Impressions 
Rating:
2.0

The store was ok...customer service on the phone and truck share 24/7 tech support hung up on me twice after being on hold for 25 minutes the first time and 15 minutes the second.

ADRIENE B.  |  First Impressions 
Rating:
5.0

Both employees that i spoke with are very nice thank you both very much

alicia c.  |  First Impressions 
Rating:
5.0

Was able to get a storage unit quickly

Denee M.  |  First Impressions 
No reviews have been submitted for this location.

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