Customer did not leave a comment.Eric B.
Customer Reviews for U-Haul Moving & Storage at Rio Rancho
Rio Rancho, NM 87124
(N of Sara)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean and disinfect vehicle. Window's needed cleaningfernando L.
Customer did not leave a comment.Mark B.
Staff was very kind, greeting the customers with a friendly welcome, I really appreciated all your staff, it is great to see employees being kind and so helpful and friendly, hats off to your staff, you are lucky to have them!!Joseph M.
Vehicle was alright and no problems, just wasn't very clean.James H.
Customer did not leave a comment.Reyes M.
Customer did not leave a comment.Daniel W.
Make sure you have a center seat belt connector. We had the seat belt no place to snap it in. Other than this everything was great and in good working condition.Michael Q.
Customer did not leave a comment.Scott C.
My favorite location!!!Michael V.
Customer did not leave a comment.Jay M.
It would have really helped me to extend my rental another day.Debra T.
Customer did not leave a comment.Anthony A.
Great people.dustin S.
Customer did not leave a comment.vernon O.
Thank you! Very nice and helpful.Mitchell M.
Customer did not leave a comment.Jeff F.
Nothing to improve! This was my 2nd rental at this location and both times they were so pleasant and kind. I know I'm not the easiest person. Meeting each of the people there was a pleasure. :-)Elizabeth C.
Everyone was friendly and helpful!John M.
Customer did not leave a comment.Anais R.
The moving help service charged me twice and have nope been able to get ahold of them no answers and im very upset.Leona L.
Quick service and disconnectBOBBY N.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Eugene P.
Customer did not leave a comment.Mark R.
Great experience, I'll be back!Barbara F.
Customer did not leave a comment.Alberto C.
Customer did not leave a comment.Vernon P.
Customer did not leave a comment.JOHN L.
The young man who helped me out, Racer Beckett, I believe, was exceptionally helpful and courteous.Reinaldo G.
Great place. We've used it before.MICHAEL Z.
Customer did not leave a comment.richard R.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.CONRADO G.
Customer did not leave a comment.Michael K.
The gentleman helping us was very good. We didn't even need to go inside. He took the keys from us, checked in the truck and said everything was OK. The whole process took less than 10 minutes. I was very empressed.Tracy L.
No improvement needed as far as I'm concerned. Staff was friendly and helpful. They had the equipment I needed so no complaints.Richard L.
Customer did not leave a comment.Andrew P.
Staff was courteous and friendly and took the time to make sure I Was completely satisfied. This store is in a great locationALEXANDER A.
The vehicle met my moving needs though it was old.HARRY N.
Service provided by the UHaul guys at this location was excellent!Arlan G.
Very helpful hooking upJack W.
The representative Derek would not take my rental before closing hours. Employee also threatened me. I did record him on video and will call in to report him. He physically threatened and shoved me. Yelled and scream cuss words at me to get the F out. I let him know I will be reporting him for treating his customers this way. He stated he doesn't care and doesn't care if he gets fired. He stayed that he was also going to charge ne another day and continued screaming cuss words at me and shoved me. Please check camera. This incident should be investigated. I intending on reporting him and inputting video on platforms for people to beware on doing business at that uhaul location. My name is JohnPaul. My number is 505 458 3752. If I can please get a call on this serious matter. His name is Derek and worked front desk. This emoyee should be firedJohnPaul F.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Leslie G.
all goodarnold F.
Top notch! My favorite location! Chellsie has a great team!Michael V.
Everything was great. Very efficient, flexible and also best equipment I've ever rented. Thanks to all.Nancy C.
These guys are great! Got me what I needed and off to complete my move. When I returned tired, hungry and ready to quit I returned the equipment got unhitched and was provided my receipts without having to get out of my truck. Thanks for the great customer service! I'll definitely be back for all my future hauling equipment needs.michael U.
the little girl ( didn't get her name) was excellentBrent C.
I had thought that I would be receiving a credit for dropping off the trailer several days early but that didn't happenbyrl E.
Very good employees made for very good experiencescott C.
Nothing! The folks at this location are the BEST! Chellsie.runs a GREAT crew!Michael V.
Customer did not leave a comment.Judith L.
I've rented from U-Haul many times in the past and the staff at this location provided the best service and experience I've ever had. Super friendly. Super fast and helpful at pick-up and drop-off. Will definitely use them for future rentals.Lance R.
Chellsie runs a great ship! Everyone is always friendly and ready to assist! This is my favorite location!Michael V.
Thank you for making the process easy and great customer service!Carol E.
none applicableSandra D.
Picked up vehicle last minute on a Sunday. Very friendly and helpful staff. Great customer service all aroundteri A.
Vet discountJames S.
Customer did not leave a comment.Jeremy R.
Customer did not leave a comment.Don H.
The return was smooth and easy. The representative was very friendlyMelanie F.
Customer did not leave a comment.shane H.
Customer did not leave a comment.Leslie R.
Racer was extremely friendly and helpful, seemed very knowledgeable also. Great customer service skills are hard to come by these days, please give him a high five for representing UHaul in such a professional manner. Thank you.Anthony H.
Customer did not leave a comment.darrell S.
Staff at this location are excellent.. great experienceJohn S.
Easy process.Alden T.
Customer did not leave a comment.FRANCISCO S.
Customer did not leave a comment.kerry P.
Excellent customer service all the way through.Tom J.
Customer did not leave a comment.mary s. | First Impressions
Customer did not leave a comment.LAURA P. | Online Move In
Customer did not leave a comment.GARY H. | Overall Experience
Customer did not leave a comment.MARGARET F. | Overall Experience
Inaccurate documentation of milage and gas. Was charged fuel surcharge after I filled the tank and was not even told that I was chargedLukas D.
Customer did not leave a comment.Richelle B.
Customer did not leave a comment.rene C.
Customer did not leave a comment.fred C.
Customer did not leave a comment.KURT G. | Overall Experience
Great Staff young but very knowledgeable and very efficient with customer service.Brandon M.
Customer did not leave a comment.Robert T. | Overall Experience
Nothing- attendant met me as I arrived. He logged me in accepted the Uhaul and he was very professional employee.michael G.
Customer did not leave a comment.kerry P.
Customer did not leave a comment.Donald R.
Both of the ladies that helped me were helpful and empathetic about my experience with the previous level of service. (P.S. This does not let U-Haul off the hook as far as I am concerned)Todd L.
Customer did not leave a comment.Abigail B.
Customer did not leave a comment.Charlene P.
Customer did not leave a comment.randa B.
Quick, easy and friendly experience.Justine F.
Reservations online and check-in make the transaction really smooth!Michael W J.
The customer service was excellent. They went over and beyond what I'd expected. I was having a stressfull day and she put me at Ease with an her help.Darell S.
Great people and very courteous.David L.
Customer did not leave a comment.Cecille G.
Customer did not leave a comment.Mercedes w. | First Impressions
Customer did not leave a comment.Zachary G. | Overall Experience
I had a great experience with the team at this location. Very helpful and easy process. I'll be backJohn S.
Customer did not leave a comment.JERRY V. | Overall Experience
Customer did not leave a comment.John G.
Keep the baddie wit da fattie at the front, yurr!?Francisco M.
Customer did not leave a comment.Christopher H.
2 issues. Simple but irritating. I reserved a hand truck. I was informed on the day of pickup that no dollys were available anywhere in the area. 2 days later we needed an additional trailer - 6 hand trucks were staged and most looked new and unused. I doubt ANYONE searched for a hand truck at any location near me. 2nd Issue. I do not care in the slightest what the small writing says or your legal claim to bend me over. However when your representative marks on the pickup contract that the tank is 1/8 full and says to return the truck at the level it is picked up at. Then complains when the tank is returned at the same level - THIS IS ABSOLUTELY DISHONEST! Your contract apparently wants me to purchase your next customer fuel?! Believe me, everyone I know will hear about this SCAM. Rent a truck with a full tank. Get a truck returned with a full tank. Do NOT even dare attempt to blame this on COVID. We seriously need to review our future needsâ€¦Sean S.
Customer did not leave a comment.Marc V.
Customer did not leave a comment.Kunal C.
Customer did not leave a comment.Jamie M.
It took a little bit of time to complete the rental because the internet was going slow. But that's not a U-HAUL issue.Victor S.
Customer service was great!Bernard O.
Very courteous friendly knowledgeable staff and I'm very clean facilityRichard J. | First Impressions
Customer did not leave a comment.MYRIAM D. | Overall Experience
Customer did not leave a comment.Arturo S. | First Impressions
The facility is very clean, however he ice buildup at the entrance to the storage unit was hazardous, especially while carrying boxes.Michael A. | First Impressions
Customer did not leave a comment.jonas d. | First Impressions
Everything was great. They went above and beyond to help us unload into the storage. Thank you!Tammy O. | First Impressions
When we 1st moved back to Rio Rancho back in September we were faced with a few issues concerning Uhaul. But Racer who works there quickly and effectively solved the problem and more than made up for it. We were very pleased with not only Racer but the whole staff at Uhaul. Thanks for everything! We give you guys a 5 star rating ND 2 thumbs up 👍 👏. Merry Christmas and a a Happy New Year.WADE P. | Overall Experience
Customer did not leave a comment.Mara C. | First Impressions
The staff were always very helpful and super nice. I appreciated the fact that you were open 7 days a week.Clint W. | Overall Experience
Chelsea was very helpful and friendly.SHEREE V. | First Impressions
Debbie is excellent.sheryl r. | First Impressions
Customer did not leave a comment.valerie B. | First Impressions
Front desk staff is lovely and its clear they all work hardCasandra P. | First Impressions
Staff was always friendly and helpful. Very competent in their duties.karl t. | Overall Experience
Customer did not leave a comment.Nicholas M. | Overall Experience
The woman who assisted me was particularly friendly and helpful.Kat B. | First Impressions
The staff was very helpful and understanding of my needs during my move. They went above and beyond to assist me during that time, Highly recommend the service. Thank youCorrado R. | Overall Experience
Never had any issues with storage and everyone was super friendly!Dana H. | Overall Experience
Lighting inside the storage unit would be most helpful.Wayne H. | Overall Experience
Debbie was very helpful and knowledgeable and gave excellent attention and customer serviceJeffrey K. | Overall Experience
Customer did not leave a comment.Lydia A. | Overall Experience
The entire staff was very helpful and easy to speak with. Thank you!JEFF A. | Overall Experience
Idiots working there, including the manager. We reserved a 5x5x10 spot, went in and took 20 minutes to complete the required documentation and had to give it to the guy Rey. No idea what he typed into the computer the first time. Then we go to our assigned unit and it has a lock on it. I call the office and the manager ask me if I was behind on my payments????From paying you the monthly fee and a lock until I drove to the unit somehow I got behind???100% idiots and I know there are smarter people at home drawing Biden’s unemployment checks so you don’t have a lot of choice for smart peopleKenneth B. | First Impressions
Customer did not leave a comment.Daryl F. | Overall Experience
Customer did not leave a comment.ANGELA M. | First Impressions
Thank you for supporting our BSA Scouts Troop 417OSCAR S. | First Impressions
Great experienceFRY S. | First Impressions
misleading 5x10x12 where 12 foot is the height. whocan stack to 12 foot? also had a mouse trap device in the unit which was grosslinda v. | Overall Experience
Debbie and Chelsee were the best customer service we have ever had. So kind and helpful in every way. Hang onto these 2 incredible ladies.They both are smart and hard working. 💪Made it so easy for us! Thank you!!kimberly c. | First Impressions
Customer did not leave a comment.brandon b. | First Impressions
Customer service was great! Friendly staff!!Travis S. | Overall Experience
Customer did not leave a comment.YANIDA G. | First Impressions
Customer did not leave a comment.Robert H. | First Impressions
Customer did not leave a comment.Rich R. | Overall Experience
Customer did not leave a comment.Timothy H. | First Impressions
Could not ask for anything better.John M. | Overall Experience
Customer did not leave a comment.Joseph P. | Overall Experience
Customer did not leave a comment.andrea y. | Overall Experience
Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.Ellis W. | Overall Experience
Customer did not leave a comment.Joseph P. | First Impressions
Customer did not leave a comment.DONALD T. | Overall Experience
All I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.julisa g. | Overall Experience
Customer did not leave a comment.Tenille A. | Overall Experience
It was very stressful using uhaul for our move. Wouldn't recommendPamela E. | First Impressions
Customer did not leave a comment.ralph b. | Overall Experience
very pleased!!!kathleen b. | Overall Experience
We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.Louise C. | Overall Experience
Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.Kam B. | Overall Experience
Don’t know the name of the kid that helped us but he was freaking awesomeJoseph P. | First Impressions
Customer did not leave a comment.Michael T. | First Impressions
I didn’t realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn’t helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.Marc S. | Online Move In
Customer did not leave a comment.Kara R. | Overall Experience
Customer did not leave a comment.Orren F. | First Impressions
Customer did not leave a comment.gwen h. | Overall Experience
Customer did not leave a comment.michael K. | First Impressions
Customer did not leave a comment.Judith S. | Overall Experience
Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.Esther B. | Overall Experience
great, everything great.Esther B. | First Impressions
Customer did not leave a comment.levi a. | Overall Experience
Didn’t want to give me a break when I was laid off so I moved to a cheaper storagejoseph s. | Overall Experience
Great experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.Richard F. | Overall Experience
Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.scott h. | First Impressions
Customer did not leave a comment.CARMELLA R. | First Impressions
Customer did not leave a comment.Stephen M. | First Impressions
This facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.Alicia F. | Overall Experience
Great customer service!AARON R. | Overall Experience
Very well run gived MISS Chelsie manager a raiseruth h. | Overall Experience
Customer did not leave a comment.miriam f. | Overall Experience
Did not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.Michael V. | First Impressions
The GM made it very easy to move in. The guy who was on was also very helpfulCorrado R. | First Impressions
Customer did not leave a comment.Juan C. | Overall Experience
Customer did not leave a comment.scott m. | Overall Experience
Helpful employees.Vicki Jo T. | First Impressions
Customer did not leave a comment.PAUL B. | Overall Experience
Very satisfied with facility.Robert F. | Overall Experience
Always helpful!RICHARD H. | Overall Experience
Great service fast and friendlycory t. | First Impressions
Thanks!Amanda P. | Overall Experience
Okterry o. | Overall Experience
The best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.Cindy L. | Overall Experience
Very pleased with the facility.Eric S. | Overall Experience
Staff was great and the facility was very clean. Units were in great shape.Joshua M. | Overall Experience
The General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.Tobias B. | First Impressions
Friendly and helpfulCelia P. | Overall Experience
Great servicePAUL B. | First Impressions
Wonderful Experience!!!Daniel W. | First Impressions
This storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.terri k. | Overall Experience
Always have a good experience when using them!! All there very friendly and courteous.Christine F. | Overall Experience
The staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.Miguel L. | Overall Experience
Wish you had a veteran appreciationterry o. | First Impressions
Was just right for our storage needs.nancy d. | Overall Experience
They are always awesome....would definitely recommend!!karen lee d. | Overall Experience
Excellent service, freindly staff very pleasedThomas N. | Overall Experience
Easy and affordableMiguel L. | First Impressions
NaKirk H. | Overall Experience
Thanks!scott m. | Overall Experience
Very pleased with service!belda a. | Overall Experience
This was a very nice and well maintained storage facility! The staff was great and helpful!john g. | Overall Experience
Staff was very friendly and accommodating to our needs. Very reasonable rates and no concerns with security of our valuables.Aaron V. | Overall Experience
A quick and smooth process. Friendly and efficient staff. Clean storage unit. Very happy with our choice of facilitySean R. | First Impressions
Responsibility to load vehicle on the auto hauler was trust upon me they didn’t want to be liable??? Was penalized for drop off at wrong location I clearly told them where I was going. Not good!JOSEPH H. | First Impressions
Great customer service, very friendly and helpful staff.alfred p. | Overall Experience
Efficient place would recommendJon C. | Overall Experience
very helpful and friendlyCindy H. | Overall Experience
I needed storage until I could find a place to live and they had many selections that suited my needs. Thanks U-Haul!alfred p. | First Impressions
the staff was very helpful and the unit was clean.alyssa m G. | Overall Experience
very friendly and effecientCindy H. | First Impressions
The young lady that helped me was very sweet and pleasant to work with, everything went well. Thanks RichRich R. | First Impressions
Staff was very friendly.ELSIE B. | Overall Experience
The staff at this facility were always sweet and helpful. Really far above average customer service. The facility was clean, safe, and well lit. Quite satisfied.elizabeth w. | Overall Experience
I'm not just saying this.....the staff was really friendly, helpful and professional. George MaxwellGeroge M. | Overall Experience
Great staff! 😊 Thank you!Wayne H. | Reservation
Awesome customer service!ronald m. | Reservation
Customer service seems like a lost art, but not here. These people rock! They have the best people working at U-Haul! Hands down.Mary G. | Overall Experience
Good placeJeffrey M. | Overall Experience
All was good.Jeffrey M. | Reservation
Staff was professional and courteous. They were great!Janice B. | Reservation
Good people and very professional. Highly recommend both storage and truck rental from this location!Joe J. | Overall Experience
Nice place. Never had any problems.Gregory M. | Overall Experience
It was a great experience. Very helpful and friendly staff!Jennifer B. | Reservation
Highly responsive and efficient. Professional and courteous.Frank S A. | Reservation
no comment.matt w. | Overall Experience
As Marked above==EXCELLENTWalter F. | Overall Experience
Courtney (?) gave me a courtesy reminder call 48 hours ahead of the day and time I was due to pick up a truck and auto transport dollie, which was greatly appreciated!!anna lund m. | Overall Experience
greatDominic G. | Reservation
The manager Josh went above and beyond to help me out with anything I needed and his employees were exceptional also, I will recommend this U-Haul rental and storage unit to anyone ☺Shelley S. | Overall Experience
Nice place.Justin W. | Overall Experience
Very attentive staff and super helpful!!Steven R. | Overall Experience
Staff was helpful and unit was immediately available.beatriz g. | Overall Experience
Thank you for everything, the service is the best.elizabeth a. | Overall Experience
I had this storage unit for 11 years. I moved to Phoenix in 2007 and didn't have room for a few things. The people at this Uhaul store were friendly and helpful, and always courteous!GWENDOLYN B. | Overall Experience
Very clean facility. I would definitely use them again.ann christine N. | Overall Experience
Did not realize it was not a sealed unit. Had sand all over everything in storage. Should have told customers about sand blowing in so you could cover all of what is stored.James L J. | Overall Experience
I rented a storage unit for several months and I was very impressed with the staff and the awesome facility. I have also rented trucks and vans several time and was extremely pleased each time!kristina s. | Overall Experience
We moved out on the morning of the 1sy pf May and the charged us for a full extra month. What a disgrace. It is unconscionable to charge us one months rent because we could not get out until the nextTom/Judy H. | Overall Experience
.pamela l. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!