Customer Reviews for U-Haul Moving & Storage at Rio Rancho

6,485 reviews

1463 Rio Rancho Blvd   Rio Rancho, NM 87124
(N of Sara)

(505) 892-1344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(505) 892-1344

1463 Rio Rancho Blvd
Rio Rancho, NM 87124
(N of Sara)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

jonas d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kerry P. 
Rating:
5.0

Rented vehicle was in top condition.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

derella M. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
4.0

Customer did not leave a comment.

SEBRENA O. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Also, staff was very friendly and efficient, both on check out and check in. It was a very pleasant experience.

HANSJ M. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

Everything was great. They went above and beyond to help us unload into the storage. Thank you!

Tammy O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerzon S. 
Rating:
4.0

Customer did not leave a comment.

MELISSA C. 
Rating:
4.0

Make sure the engine light is not on or going to come on. Maybe maintenance the trucks a little more. If I was moving across the states that would of been a huge problem for us. As I was driving the engine light came on and that truck made a wierd noise and we only drove 25 miles so something is going on with that truck.

KAITLYN J. 
Rating:
5.0

Continue to be kind and curtious and provide good customer service.

Fred V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Appreciated them showing me and guiding me through using the tow dolly. Despite having anxiety about driving the truck across the country I had no issues.

Curtis S. 
Rating:
5.0

Wonderful staff! Friendly, professional, and helpful! Great experience! Thank you!

BRENDA T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

Georgetta W. 
Rating:
3.0

The person who check is in said he wouldn't charge us for gas but he did. We didn't get gas because we couldn't find the gas tank.

JENNIFER J. 
Rating:
5.0

Everything was fine. I was in an out without any issues, the staff were very polite and professional and ready to address any concerns I had.

Willie J. 
Rating:
5.0

Customer did not leave a comment.

Lawbert M. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Chelsie was very helpful in taking off my excess balance for a truck of lesser value.

LORI R. 
Rating:
5.0

Very helpful unloading my vehicle in unusually harsh conditions

LESLIE G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY RAY A. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Great customer service, friendly and helpful staff

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Lance O. 
Rating:
5.0

Absolutely fantastic help today from Chellsie at UHaul. Van was clean and ready, storage unit clean and ready, and Chellsie's friendly and helpful attitude was first rate. Turn in process on the van was quick and easy. Thanks so much!

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

The employees at this location were very friendly and knowledgeable.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

When we 1st moved back to Rio Rancho back in September we were faced with a few issues concerning Uhaul. But Racer who works there quickly and effectively solved the problem and more than made up for it. We were very pleased with not only Racer but the whole staff at Uhaul. Thanks for everything! We give you guys a 5 star rating ND 2 thumbs up 👍 👏. Merry Christmas and a a Happy New Year.

WADE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis P. 
Rating:
4.0

Customer did not leave a comment.

APRIL V. 
Rating:
5.0

They quickly took care of me were polite thanked me for my business asked if I had any issues with truck and was there anything they could do to make my experience better

Earlene W. 
Rating:
5.0

This is the second time I used this location, I'm happy with the overall experience.

Michael R. 
Rating:
5.0

You staff was a pleasure and went in and out with exactly what I needed . thank you again

WANDA T. 
Rating:
5.0

Nothing that I can see. Service was great. I was greeted by all staff I ran into; efficient check in and check out; and the cargo truck was clean and in excellent running order.

Samuel H. 
Rating:
5.0

Nothing, doing a great job!!! Friendly, polite, and courteous. People there are always very attentive.

Norman L. 
Rating:
5.0

Customer did not leave a comment.

Mara C.  |  First Impressions 
Rating:
3.0

Was informed that the standard Uhaul cabin has 3 seats but during pick up found out that my rental only had 2. Had to rearrange my transportation plans the day of my move because of this misinformation.

Asha O. 
Rating:
3.0

Average experience with the customer service agent. Nothing out of the ordinary.

Christopher M. 
Rating:
5.0

Lower your rates. The rate I had to pay for 2 days usage and the short distance was ridiculous. I have had transport trailers before, went further and more days for half the cost from Uhaul. Not sure why this time it was so expensive. I wont rent again if that's the case, I will buy my own transport trailer. The money I spent this year alone would have paid for one. I will recommend to friends as well to buy their own auto transport.

ROBERT LAWTON K. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Y. 
Rating:
5.0

Good service

ROLANDO P. 
Rating:
5.0

No comments. Everything was great.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
4.0

Customer did not leave a comment.

Phillip P. 
Rating:
5.0

Both ladies that helped me were delightful and very friendly

Kevin P. 
Rating:
5.0

Keep up the great customer service. 👍🏽

JEAN H. 
Rating:
5.0

Customer did not leave a comment.

Oscar L. 
Rating:
5.0

Customer did not leave a comment.

Cinthia T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Uhaul saved our lives when movers didn't show

GENEVIEVE M. 
Rating:
5.0

Customer service was great. Everything was explained as to what was being charged

SAMUEL E. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
4.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

The staff were always very helpful and super nice. I appreciated the fact that you were open 7 days a week.

Clint W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

At good

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

I am of standard height 5'8” and 79 years old. I rented a 15 ft truck, but I had a very difficult time getting into the cab without a running board. Running boards would be a helpful option.Dr J Yeager 505-898-0832

James Y. 
Rating:
5.0

Happy overall with the experience. Would prefer not to pay $1 a mile for a rental though.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

JORGE B. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL P. 
Rating:
4.0

JC Movers were great to work with!!!!

Barry P. 
Rating:
5.0

Great employee, she did a great job at what she knows. She is a hard worker.

KIRK W. 
Rating:
5.0

I was very impressed by Your Employee Deborah Sotello, very knowledgeable and with so many things going on i was taken care of quickly! Explained everything, thank you Deborah! It's hard to find good staff these days but u-haul, good job!

MICHAEL H D. 
Rating:
5.0

Chelsea was very helpful and friendly.

SHEREE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Debbie is excellent.

sheryl r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

wider drop off lanes

Paul A. 
Rating:
3.0

yes, because it is closer to where I live. She would not take my two boxes back w/out a receipt. I had just unloaded the uhaul and the receipts were packed. 2 boxes which were probably not work $5

ANTONETTE M. 
Rating:
5.0

Excellent customer service. I hardly had to do anything.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
5.0

Customer did not leave a comment.

kerry P. 
Rating:
5.0

Customer did not leave a comment.

RODNEY A. 
Rating:
5.0

Customer did not leave a comment.

Rene D. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
2.0

Why was I charged a cleaning fee? I didn't agree to it.

MAGDALENE S. 
Rating:
5.0

Excellent staff person. She was efficient and friendly.

BETTY L. 
Rating:
5.0

The location was great.. very clean, friendly staff. I used the share option and it was nice but a little slow... I felt I could have been in and out much quicker going into the store to pick up and return the truck.

Dale T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
4.0

I was satisfied with the services over all. Thank you for helping me to reach my hauling goals for the day. Thank you for the friendly services during the time the vehicle was signed out to me and returning the vehicle.

HARRY N. 
Rating:
5.0

Customer did not leave a comment.

valerie B.  |  First Impressions 
Rating:
5.0

Everyone here is very knowledgeable and kind.

RENE D. 
Rating:
5.0

This Rio Rancho facility in NM is one of the best in the state. The personnel is knowledgeable of the checkout procedures and you can be out very fast. They are nice and responsive to your questions. Excellent location and personnel. It seems that dealing with them one is not in New Mexico... : )

DIWAN SINGH B. 
Rating:
5.0

Debra (not sure of spelling) was excellent. She showed me exactly what to do to hook my vehicle onto the auto transport. She was professional and friendly. Thank you Debra.

ELAINE A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
4.0

The location was great. UHaul customer service told me I didn't have the storage units I had reserved when in fact I did.

ROBERT H. 
Rating:
5.0

The mileage allotment for the one way rental was not sufficient to allow for anything beyond going from one U-Haul location to the next. Sufficient milage should be provided to allow for getting from the rental location to the pick up point for the goods. And also to allow for unloading at a location in the vicinity of the drop off point. In this instance 51 miles was allowed but from store to store by the most direct route is 46 miles.

CRAIG S. 
Rating:
5.0

All was good especially the return 2 minutes tops

BRENT C. 
Rating:
5.0

Please let renters know that they can check out and check in on-line. it was not clear to me that it was an option. Before they left the location with the equipment it asks for photos of the condition of the unit. Upon return, especially after hours, you can check in the equipment, but you have to do it at the location. Again, you will be able to take photos and verify that the equipment is returned to the proper location.

Nickolos M. 
Rating:
5.0

Excellent and fast service.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Front desk staff is lovely and its clear they all work hard

Casandra P.  |  First Impressions 
Rating:
5.0

Staff was always friendly and helpful. Very competent in their duties.

karl t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  First Impressions 
Rating:
5.0

Great experience

FRY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMELLA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

Wonderful Experience!!!

Daniel W.  |  First Impressions 
No reviews have been submitted for this location.

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