I had a bad experience , the staff never told me that my storage was located at a different location when booking me. when I went to find my locker after a few days later there was a lock on it which I call customer service and after finally getting a response back a hour later they said they couldn't help me because the system was down. Then I left out of state for 2 weeks and when I got back to check and see if the lock was off, it still was a lock on it and then it made me cancel the whole storage unit because I was paying for a unit that had a lock on it that wasn't minesAlex H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Riverfront Preserve
U-Haul Truck Share 24/7© Location
Albany, NY 12207
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PAUL C.
No communication skills at all. Very impersonal. Im disappointed in the customer service.Gloria C. | First Impressions
Customer did not leave a comment.Jessica C. | First Impressions
Customer did not leave a comment.Elizabeth C. | First Impressions
Excellent customer service team membersAugustine G. | First Impressions
Mice destroyed most of my belongings. I am submitting an email with pictures attached to both management and corporate.Victoria L. | Overall Experience
Customer did not leave a comment.Darnell C. | Overall Experience
Customer did not leave a comment.mary d. | First Impressions
The staff at the Albany U-Haul facility were great. They were responsive and helpful. Their driver, Jamie was fantastic. She skillfully got the containers in and out in the 2 locations, and I'm so impressed with her professionalism and skills. Thank you for making a challenging move so much better than it could have been!Marian O.
Customer did not leave a comment.PRINCECALEB W. | First Impressions
Customer did not leave a comment.Mary R. | First Impressions
We requested a dolly but it did not arrive.John E.
We had a great experience. The staff helped a lot, they were very knowledgeable about storage needs. We were able to get the unit we reserved. Moving is already exhausting and challenging so it was great to have such a non stressful experience at U-Haul.Laquisha J. | First Impressions
Nonesimon f. | First Impressions
Shannon and the team were very professional and helpful.Charles V. | First Impressions
Customer did not leave a comment.fergal f. | Overall Experience
Customer did not leave a comment.alexis s. | Overall Experience
Customer did not leave a comment.Esther S. | First Impressions
Customer did not leave a comment.James M. | First Impressions
Customer did not leave a comment.Noureddine F. | Overall Experience
Nothing to improve on! Excellent guidance and service. Super appreciated these powerful women!Michelle F.
Customer did not leave a comment.susan f. | Online Move In
Customer did not leave a comment.Mike W. | First Impressions
Customer did not leave a comment.Patricia W.
Brought my furniture from Arizona to New York using an U-Box with no issues from delivery to pick-up to delivery. Would use U-Haul again.Dan W.
Customer did not leave a comment.ARLENEE O. | Overall Experience
Not sure of the gentleman name but he had hair ponytail, hand tattoos, down at your Albany, NY office Station. He was extremely helpful, understanding and supportive. Thank you !shanequa s. | First Impressions
My belongings remained safe and clean. The environment controlled element prevented any dust from accumulating or rust from forming.STEPHANIE S. | Overall Experience
I still haven't received my uboxes No one has ever emailed us back telling us if we are being charged for empty uboxes being shipped across country We only used 2 but were for billed for 4 No one has ever answered us as to what size truck is bringing the uboxes what truck will or will not fit in the driveway at our destination No one has ever replied to our emails asking are we able to go to our uboxes and unload them at the uhaul site since we don't know if delivery to our house is possible Our states attorney General and the better business bureau are going to make sure uhaul never operates in this state again. NEVER USE UHAUL FOR YOUR MOVING. NEVER.Robert W.
Very happyEarnest B. | First Impressions
I was already charged told it was being delivered today or tomorrow 12/29 well it's only leaving Albany & arriving here on 01/10 ????? I came last night I would have delayed leaving - my son came to help me unload now I'm on my own !!!! I should have used POD company probably more reliable!!!! I am Not Happy!!!SusanJo V.
Our u box did not come on the deadline date. It was five days late and we never received phone calls about it.Matthew T.
Customer did not leave a comment.GAL K.
The Ubox arrived safely and a week earlier than planned in my cross country trip! My only suggestion would be to have more places for tie-downs to be attached to throughout the box. The 4 that are there are helpful but there should be more optionssara R.
Was a hassle to pick up. Then the ubox arrived 5 days later than the "guaranteed" delivery date. Would not be a customer here again.Daniel B.
There is no one available to check you in and give you an access card. You have to drive a mile and a half away to another facility to get those things. I wouldn’t have even known this if it weren’t for another customers help. My storage units door was stuck open. There was no one to help. I waited on the phone for 45 minutes and still the dispatcher was unable to get anyone to come help me. Unbelievably poor service.brandice A. | First Impressions
The very general questions above really do not reflex our overall experience. Each and every time we needed to access our unit, our passcode and key card did not work despite us receiving a new key card the first day of rental. It required a manager giving us his access code on one occasion, calling the office on several occasions and, usually, getting your employee, Melissa, to give us access. She was a godsend. Each time we contacted the office on Broadway in Albany, NY, we were assured they had corrected the problem. When we were moving out on 11/16/20, it required Rob to give us access. In order to get the type of facility that we wanted for our items, we traveled 1 1/2 hours each way each time. The inability to smoothly access our unit made this a tedious and an unacceptable task. We followed all instructions given to us, accepted the reassurance and explanations but knew we would run into difficulties accessing our unit. Making you aware of our experience hopefully will give you some insight regarding this facilities shortcomings that need to be addressed.barbera p. | Overall Experience
Customer did not leave a comment.Anne B.
We had a wonderful experience. Very happy that we used this storage. The whole signing up process and use of the facility was very convenient and hassle free. Thank you UHaulbirendra s. | Overall Experience
Rating below average because first i received a storage unit number that did not exist. After receiving a new unit upon arrival the unit was occupied.I tried calling the office at 630 pm and received no answer so had to drive back to the main office to find out the phones were not operating and add more mileage to my truck rental which put me over me expected mileage for my rental. Hopefully i will be compensated for the inconvenience of having to drive back and forth twice to correct the storage issue. There should be a office at the storage facility to handle situations like this.MAC V. | First Impressions
Great Experiencebirendra s. | First Impressions
U-Haul containers were a good choice. The agent recommended two but after looking at the containers, I decided I needed three. However, movinghelp.com was the worst experience. they did not make the adjustment when I added a container. they had me listed at two not three for both loading and unloading. You could not call to make the revision. Also my bedroom dresser leg was damaged when loaded from New York. The unloaders in Austin had to make three trips from the U-Haul office because their trailers could only accommodate one container at a time. I would recommend using MY Movers but not Movinghelp.com. However, I would also recommend using U-haul containers when moving but not MovingHelp.com for the loader and unloaders.Cynthia C.
Some items were damaged upon arrival. Ended up filing a claim through insurance.Jeremy L.
I will never rent a ubox again and will make sure I tell everyone not to. The moving help was awful. My furniture is DESTROYED. These boxes are WAY too small. And when I called for delivery, which I didn't realize I had to do until my boxes didn't show up on my promised delivery date, there was nothing available in my area until December! I rented these, they didnt fit anything, the moving help jammed what they could in. I still ended up needing not only a 10ft but an additional 20ft truck to move out. Then needed to get a truck to pick up the boxes and deliver 1 at a time! Not to mention the initial mocing help was cancelled and The company was so confused. I called and apparently they didnt service my area. This was a nightmare and I must have spent over $5000 on the whole thing. only to be charged for extra mileage and gas on the last one. Worst experience ever. The guy at 8 Erie Blvd was great, sketchy site but he was great. Your employees try to help but they are trying with their hands tied. Never again.Dayna D.
The service was exceptionally good. The communication was outstanding and the process went just as outlined. I would use this service again for sure.tom H.
Very stressful delivery and pickup in VT. Equipment breakdowns for both and UHaul location had no backup equipment. We wanted to make sure our items were picked up and gone before our moving date. This delayed our delivery date in SC, from the original scheduled date.Joanne C.
Everything was great except trying to speak with someone on phone you may need to hire some more phone reps, long wait times. Would recommend U boxes for anyone making a move.John B.
UHaul pickup driver was NOT advised/told the UBox was on a trailer ... soooo there was a delay of at least a day in pickup. NO fault of the driver.sarah B.
Customer did not leave a comment.Shelly Grace M.
The GOOD: The driver who dropped off, picked up, and did the final delivery of our four UBoxes was courteous, professional, highly skilled with complicated machinery, had excellent communication skills and was the only redeeming point of a completely broken moving/storage experience. The BAD: Everything else! I understand that we're in the middle of a pandemic. Yet there was absolutely no communication from the scheduling/reservation teams, and even though we scheduled our reservation a MONTH in advance, every single scheduled delivery & pickup date was rescheduled by U-Haul in their system, SILENTLY, with no notification to us of change. Unless we called/went online to try to discover what was going on, we would have had no clue as to the actual dates U-Haul was setting up for actual delivery/pickup! The only reason we've got our things now is that my husband had to call a supervisor and complain for THREE DAYS IN A ROW to fix the lost final delivery date & missing tracking in the storage system of two of our four reserved Uboxes. That your online system did not reflect the fact that you had four Uboxes we'd reserved and only showed two, even though a supervisor could clearly see all four were at the warehouse, means your tracking system that is customer facing is broken & unreliable. Not exactly what someone wants to see when you are holding all their worldly items in your warehouse! Thank goodness we have moved so often that we knew to pad time into the delivery schedule, otherwise the experience would have been a complete moving disaster. We've used U-Haul since our college days, but never again. I DO NOT recommend using UBoxes or U-Haul after this experience.DONNA K H.
Some items was damaged And uhaul should please review who they have next to them with the moving help because they make them look bad!tamira W.
I have reached out to customer service by phone and email multiple times. Original delivery date changed by UHaul, not a big deal. Drop off date, no one came I called around 4pm and spoke with someone who said delivery driver should have called me the night before to set up a time. After investigating, someone was on vacation or out sick and a new guy was training. Sorry for the mix up. Inconvenient as I took the day off from work for delivery. Drop off planed for the next day Between 8 and 10am, said driver would call to confirm. No confirmation call. Called Raina, UHaul manager I spoke with previously. No call back for hours. Text from driver saying he would be making delivery shortly. When he didn't show up after 30 minutes I messaged for ETA, one hour and 15 minutes. I had to take that day off from work as well to be home for delivery. Driver asked to use my bathroom. Not a huge deal as I had friends over to help me unload pods. Otherwise I would not have let him in. Overall miserable experience. Communication was terrible. I would not use or recommend this service. Not satisfied with reaching out to customer service to voice concerns, response was always that someone would get back to me. Seldom happened.stacie C.
You were amazing and so wonderful to work with. Thank you!Eleanor G.
I spoke to the uhaul representative in Portland and asked them to schedule delivery to my house- not to the Albany uhaul- in July 22nd. They said it was all set. Then when I got to Schenectady and called about my delivery they said no delivery had been scheduled and they couldn't deliver until August 3rd. I agreed reluctantly to pay for moving help and the uhaul representative I was talking to charges 180 to my credit card and said OMG movers would deliver my stuff by the next day. The next day I called because no movers came and they said the movers had not actually been hired correctly and refunded my money. Then I talked to another uhaul representative who said a regional manager would be calling me to try and fix this error and get my stuff to me. No one ever called me back and in the end I had to hire private movers to go find my unit and bring it to me. I am extremely disappointed in uhaul and will never be using these services again if this issue is not somehow remediedDakota T.
The experience with this particular location was excellent considering all aspects of the move. Our overall experience using Uhaul was more like a yo-yo. Varying extremes of positive and negative.analisa T.
Using U-Haul you boxes to move wasn't extremely easy process. I found everyone I interacted with through U-Haul very professional, friendly, and knowledgeable. Moving is a stressful time and I found working with the u-haul folks very easy.Terri L.
Mover/packet did not use enough furniture pads/blankets. One item arrived damaged.Trudy B.
Everyone I worked with was excellent. They accommodated my requests for pick up and drop off. I really appreciated everyone's help as moving is always hectic, so it was a massive help that U-haul was responsive to all my concerns/questions.HYPATIA B.
I have been trying since Monday to get my boxes scheduled for delivery back to me and I can not get anyone to contact me back to set this up. I tried to set this up when I had the boxes originally dropped off at my old residence and was told I couldn't until the packed boxes were in U-Hauls possession. I need my boxes dropped off to my new house Monday July 6 and fear this will not happen. I have called the local general manager, I have left emails, I have called the 1-800 number and no one can it done. I even had to get in my car and drive to the uhaul location and not customer service member could figure out how to schedule the drop off. This is absurd that I can't get my personal items back.Johnathan M.
We made the online reservation, so only interaction was with the truck driver. She was excellent..Costandine T.
Customer did not leave a comment.Xue L.
Customer did not leave a comment.James Z.
Better communication re: u-box arrivalgreg P.
Customer did not leave a comment.diamond m. | Overall Experience
Robert was extremely helpful and really nice.Brittany S. | First Impressions
Scheduling was confusing and unclear. I paid for moving help on delivery, but the contractor said they had only been paid to deliver the pod.Darin C.
Boxes were lost, not store together. Always had trouble locating all my boxes. No one ever knew what was going on. After finally receiving my boxes late I was charged for storage. Even though I actually had my boxes emptied and returned. It was the worse experience I've had with UHaul. Now waiting for my refund...its been a nightmare.Sandra L.
Customer did not leave a comment.Dustin C.
You need to make it easier on the weekend to reach people. i was told to go to the Erie Blvd location to emply the U-box that someone would be there. i was having a problem and it took forever to get someone to respond to the bell and i think he came from the other building not the erie office. not his fault he did help with my problem after i spoke to someone on the telephone, thank youSunny D.
Albany was greatAlexis N.
Driver was super nice and helpful. Getting my box when it arrived in St. Louis was terrible. I called the 1-800 number to schedule the box to be dropped off it was supposed to arrive on April 18th but it never showed up. I called the store and they assured me the driver was still out and I would get my box, I called a second time and I was told it would arrive on Sunday the 19th but it never showed up. I got an automatic email during the week suggesting I schedule my delivery. I once again called the 1-800 number it was scheduled for April 25. I was told I would get a phone call letting me know when they would arrive on the 25th. Nothing, no phone call on Saturday April 25 I went outside at 10 AM and the Ubox was there but I have no idea when it arrived. Then, it was supposed to be picked up Monday, April 27 it was never picked up. I did get a call on Tuesday asking if I was ready for the box to be picked up. The whole experience in St. Louis was dreadful compared to the excellent service I received in Vermont. It made me question my choice in using uhaul. Moving cross country during a pandemic not knowing when or if my belongings would show up was very stressful, when one phone call could have changed the whole situation.carrie F.
Customer did not leave a comment.RALPH D.
I can't say enough about the service I received from Jamie in Albany. She was very helpful and accommodating. Thank you!!Susan D.
Customer did not leave a comment.Jeffrey S.
Recommend more hooks to use for more tie downs! Otherwise good experience, however did not realize the amount of time It was going to take to get the box delivered.jack B.
Customer did not leave a comment.Roger R.
U-Haul was extremely easy to deal with. The U-Boxes made moving very convenient. Staff was very helpful, with fantastic communication and service. There were plenty of furniture pads. I would definitely use them again (hopefully don't have to move again soon though!) and recommend them to others.John paul S.
The absolute best customer service ever from start to finish! I highly recommend Uhaul for your moving services!Dawn B.
Excellent customer serviceFranz V. | First Impressions
Our key card did not work. After contacting the main office via intercom, we were let in by the attendant who was most helpful. We were advised that a free lock was already in our unit. It was not necessary to purchase one so we returned to the main building returned and received a refund for the lock and was given a new key card. The counter clerk should have known a lock was included in the rental.barbera p. | First Impressions
The only issue I had was I very specifically requested the pick-up date as 3/1 when I booked the Uhaul pod, but it somehow automatically changed to 3/2 later after booking, which is a weekday when I didn't have help moving. I called and got it resolved, but did have to call a few different people.Kara K.
Happy to say our first time renting storage space from U-Haul was a great experience; will definitely be back in the future, if needed!Ralph R. | Overall Experience
didnt need equipment suggested- dolly or extra pads. let it be decision to getkyle H.
Customer did not leave a comment.Kevin D.
Maybe more tie downs in the container and at different heights.Tricia E.
Customer did not leave a comment.Barbara S.
Customer did not leave a comment.Gabrielle C.
Customer did not leave a comment.Cherie W.
Was told there would not be a delivery fee for bringing the uboxes back to us and had to pay 330. Original delivery fee was only 100Sarah S.
Have a manager call the customer back when requested. I still never received a call back after I requested several times. We were charged transactions that were not authorized and experienced extremely poor communication and customer service. We will NEVER use U-HAUL again and will be sure to tell all of our friends/family how poor this experience truly was!!!Joshua B.
I wish to Thank Vanessa/Largo U-Haul for her outstanding professional Customer Service. I also wish to Thank all the Staff at the Albany U-Haul they were great getting my U-Pack to me promptly but it was delivered before my expected arrival date. With Staff like this, in two different states, you should be proud U-Haul You have a GREAT service here and I will sing your praises to Family and Friends to use this. Thank you.Deborah K.
The U-Haul U-Box Delivery Drivers (Jamie & Henri) were ***excellent***. They were both very helpful and were a true value-add this process and service The U-Haul U-Box service is very exciting. I will be recommending it to others. However, it seems to be a new process that is not integrated smoothly with the U-Haul on-line system. The U-Haul drivers provided me with more helpful information than I could find on the site. In fact, in order to contract the U-Haul U-Box service, I had to work through three sale agents on the phone. The third agent was also ***excellent*** and was instrumental in getting this process started. I have already had people asking me about the U-Boxes for their moving needs. Where should I direct them ? I want to give them the individual names of my drivers and the sales agent. I would be happy to talk with you about my experience. In summary, the u-boxes were critical for my successful moving experience. The u-haul IT system and other tech support systems need to catch up.John C.
Ubox pickup in Mountain view never made it to Mountain view. I had to drive to Santa Clara. Everyone in NY was excellent. In CA, communication was awful.Chris C.
Call further in advance to schedule drop off time and confirm. I did not receive a call until the morning of, after I had called multiple times to try to get a drop off and pick up. I had not been communicated with prior to me calling.andrea G.
Customer did not leave a comment.Thomas AND Fra C.
Customer did not leave a comment.Angelos A.
I don't know how to evaluate U-Haul, honestly. The person who physically delivered my u-boxes was super nice and helpful. I don't think any of the bad experiences I write about below are the Albany location's fault. So the ratings above are for the employee I dealt with from Albany, who delivered my U-Boxes and was a great person; this written comment pertains to the U-Box process as a whole, which was terrible. ***Again -- to be absolutely clear -- this is a review of U-Box customer service, NOT the Albany location*** The actual U-Box process was a nightmare. U-Haul phone customer service may honestly be the worst in the business. My U-Box delivery date was missed twice; every time I called to find out what I was going on I was on hold for at least 20-30 minutes and often was transferred multiple times because the phone reps had no idea what was going on. After everything was finally set and my boxes were delivered, My credit card was hit by another charge that I didn't understand. Called again, long hold times again. It took three customer service reps just to explain my bill to me. Such a waste of time and resources. Text chat support doesn't seem to work, I tried to resolve my problems there and nobody ever responded. At least one statement made on the voice recording when calling in appears to be untrue. You're supposed to be able to get a copy of your audio conversation with U-Haul customer service, if you request it. I've asked for a copy twice now and have yet to see anything. In short: my things arrived safely, and they were in great condition, but the delivery date was missed twice, and U-Box customer service needs a complete overhaul.Reuben M.
everything was great!Brenda J.
Horrible experience. Your staff is terrible especially your gm Shannon. .i will never use U-Haul again. The absolutely most unprofessional and anti customer friendly company I have ever worked with. You should be ashamed of yourself.alan S.
Trusty Dads were extremely helpful and cheerful We had no contact with the Albany center but Justin and staff at Johnson City NY were very helpful and prompt. No complaints throughout the process. Thanks!Margaret C.
Customer did not leave a comment.John C.
Customer did not leave a comment.Scott B.
Absolutely unacceptable that Uhaul gave me a 2 hour delivery window (11am-1pm) that wasn't honored, and was over 3 hours late for. The box arrived after 4pm. During a move, when coordinating various services and appointments, this amount of disregard for time on Uhaul's part will certainly make me look elsewhere for moving services.Louis A.
We have had a lot of issues with delivery and charges, we are very unhappy about the whole process.Jesica C.
Traci (sp?), the delivery driver was awesome. I only wish that you prorated your monthly rent on boxes.ZACHARY W.
Customer did not leave a comment.Rewa W.
Customer did not leave a comment.Michael R.
Uhaul's internal communication needs improvement.Originally we received 3 pods we only needed 2. We had 2 shipped to South Carolina. Which were stored in the Little River location. All of which were delivered within 3 weeks. We were contually billed for storing the 3rd pod which was returned at the beginning. It took 5 different phone calls each of which was in excess of more than an hour to obtain assurance that the inappropriate and excessive storage charges would be reversed.The delivery and pickup field staff were terrific. The internal administrative staff seemed inept at rectifying the problem within the Uhaul billing system. I am still awaiting the posting of the refund that was finally proposed!VINCET W.
Customer did not leave a comment.Terence M.
Customer did not leave a comment.Olivia B.
Customer did not leave a comment.cormac R.
This was the first time using this system. It worked out perfectly for us. We will be using it againElizabeth A.
No improvement necessary. Very pleased with the service.Gary W.
Customer did not leave a comment.Suzette W.
I recommend letting them know when the container is on its way the day or two before expected!!sharon G.
Honestly, the only one I spoke to that actually paid attention was the guy that delivered/picked up my box. Apparently, getting one delivered to a new address and not storage causes panic as everyone I spoke to acted as if this was the end of the world. Also that this information was never put into their system anywhere and that I had to reiterate it every time I spoke to someone new is appaling. I understand that having a big company sometimes has information getting lost in translation. But something as silly as this doesn't make any sense. All in all, the price for what I needed was the best by far and despite everything I'll probably go with a box again when the time arrives.Molly T.