Customer Reviews for U-Haul Moving & Storage at Riverfront Preserve
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

184 reviews

8 Erie Blvd   Albany, NY 12207

(518) 621-2894

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(518) 621-2894

8 Erie Blvd
Albany, NY 12207

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only issue I had was there was no padlock in the unit like it should it would be when I reserved the unit. i had to leave my unit unlock while i went to the store location to get a lock.

MICHAEL R.  |  Online Move In 
Rating:
4.0

Well operated

Robert T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine r.  |  Overall Experience 
Rating:
4.0

Customer i met said that mice ate through her stuff and it was ruined

Jatasya S.  |  Overall Experience 
Rating:
2.0

The door to back in and unload is broken. My rental included a lock that was supposed to be in the rental unit, and it was not, so I had to drive to another location to get the lock. There are so many keypads to enter your access code, and it gets confusing on which one to use when you're doing this for the first time.

Mary H.  |  Online Move In 
Rating:
2.0

When I first reserved a space, I reserved an 8 x 10 unit. When I went to reserve this unit, I did so at the facility on Broadway. I was told that I was all set went over to the building on Erie blvd. Once I was at the building, I could not get in. I needed a card to swipe in order to unlock. I had to drive back to Broadway where I just was to get my card and garage door clicker. Why nobody told me that I needed a key card to get in when I originally reserved it I do not know. Now I am back at the unit. I get inside and walk up to my unit. There was a lock on it. I was able to call uhaul from the facility through an intercom devised so someone could come and unlock it for me. A gentleman came and unlocked it and went on his way. I opened my storage unit and realized that I was given the wrong size. I had ordered an 8 x 10 but was given something closer to 5 x 10. I had to drive back over to Broadway to resolve this issue. I paid for an 8 x 10 but there were none available at that facility. They were able to upgrade me to a 10 x 10 for the cost of the 8 x 10. Since this was an upgrade they had to adjust the pricing every single month or I would receive a late notice for the balance leftover that I was not supposed to pay. I had to go down to Broadway to pay and make sure that I was not going to have a late notice or have a lock put on my unit which was inconvenient. One month they did put a lock on my unit so I had to have them remove it for me. After going back and fourth I was finally able to start filling my storage unit. A little over a month later I went back to start taking things out. I had moved in was without a home for a month which is why I used this unit. My apartment flooded and I had to get everything out as soon as possible to avoid damages. I open this unit and it was immediately obvious that there was a mouse problem. Mouse droppings on every surface and evidence of mice going through my belongings all over the place. As I began to unpack and move my things I had to go through every single box and open everything up to go through to make sure that I was not bringing mice into my new home. I made sure to Lysol every surface that had evidence of mouse droppings. Going through my belongings I would find dead mice and droppings constantly. Many of my belongings had multiple dead mice inside of boxes. I did find a few mice that were still alive that would scurry away or jump out of a box but for the most part they were dead. I can’t say how many dead mice I found, but it was certainly more than anyone would want to see. Overall I probably lost $1000 or more worth of my belongings because of the damage done by these mice. I know I was not the only one facing this issue as I had multiple interactions with other people renting from this unit talking to me about this when they came to look at their things. A couple of months later I came back to finish up my moving. Still many dead mice through my belongings but it looks like they put traps about every 50 feet or so in the hallways so they knew that there was an infestation. Pieces of art and other sentimental things were thrown in the dump. I had to pay someone $250 to come help me remove all of my belongings that were ruined because there was so much and I was unable to move all of this by myself, not to mention how disgusting it was. I will not recommend this storage facility to anyone.

Daniel D.  |  Overall Experience 
Rating:
1.0

Woman who was emptying her unit said she found mouse poop in all her clothes and they bit through the lining of her rain boots. The facility has these huge black box traps everywhere … definite only using for a small trine unit won’t in the future.

Jatasya S.  |  First Impressions 
Rating:
5.0

Very easy process and front desk was very helpful as well

Natasha V.  |  Online Move In 
Rating:
5.0

Nothing that I can add at this moment. Just a Satisfied customer overall!

Franz V.  |  Overall Experience 
Rating:
5.0

ALL THE STAFF WERE WELL TRAINED AND KNOWLEDGEABLE ABOUT THE JOB!!! We had numerous bumps in the road as far as what we thought we wanted but needed something different and staff helped us out with no problems what so ever! Natalie and Shannon were EXTREMELY HELPFUL AND PATIENT WITH US! THANK YOU for making a stressful situation a little more tolerable!!

Eric C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

korrin c.  |  Online Move In 
Rating:
5.0

We forgot to take a lock from the sales person and when we got to our unit we realized it. We caught up in a product right over and were very friendly and helpful. There was no weight and the first month is free which is amazing !!!

Joyce B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Erin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHYL D.  |  First Impressions 
Rating:
3.0

Saw a mouse at the Erie facility Made me concerned about mice, bed bugs etc.

OLIVETTE THERESA S.  |  First Impressions 
Rating:
1.0

I was unable to move in on Saturday renting a unit that day. My pass did not unlock the door to the facility!

KENNETHM B.  |  Online Move In 
Rating:
5.0

The staff was very helpful and the location is convenient!

Kelly K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorothy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon D.  |  First Impressions 
Rating:
3.0

Was told wrong location for storage unit. Was told 57 erie blvd which was wrong. It was located at 8 erie blvd. way off and took ME sometime to figure out exactly where my storage unit was. How do you give someone a incorrect address after renting a storage unit. Very disappointed

JASONR B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike W.  |  First Impressions 
Rating:
4.0

Not sure of the gentleman name but he had hair ponytail, hand tattoos, down at your Albany, NY office Station. He was extremely helpful, understanding and supportive. Thank you !

shanequa s.  |  First Impressions 
Rating:
2.0

There is no one available to check you in and give you an access card. You have to drive a mile and a half away to another facility to get those things. I wouldn’t have even known this if it weren’t for another customers help. My storage units door was stuck open. There was no one to help. I waited on the phone for 45 minutes and still the dispatcher was unable to get anyone to come help me. Unbelievably poor service.

brandice A.  |  First Impressions 
Rating:
5.0

Robert was extremely helpful and really nice.

Brittany S.  |  First Impressions 
Rating:
5.0

Excellent customer service

Franz V.  |  First Impressions 
No reviews have been submitted for this location.

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