Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1205 reviews

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

In and out on a flash

Harry S. 
Rating:
5.0

I think a bigger option of a U-Box would be ideal. If you have furniture, I would not recommend this. A bigger version of this would be great. I would recommend this if people don't have furniture.

Joshu A. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Thank you very much for everything! 😀

TARA D. 
Rating:
5.0

Customer did not leave a comment.

Catherine K. 
Rating:
5.0

Service agent was very friendly and efficient.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Allegra C. 
Rating:
4.0

Make the renting process shorter, or put it before the picking up the truck part. Takes too long.

Gebri M. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

JACOB R. 
Rating:
5.0

Service was competent, friendly and quick. The price was more than fair. I would go back anytime. Great people.

James L. 
Rating:
5.0

Hire more excellent employees like the lady in Rochester who helped me

Harold S. 
Rating:
1.0

very low key unfriendly attitudes.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

KATELYN C. 
Rating:
5.0

Everything was great but getting a hold of you on the phone was extremely difficult.

James O. 
Rating:
5.0

Helpful.

ANDREWJAMES M. 
Rating:
3.0

Your support line is super broken, I had a simple question and I was on hold for an hour until my call ended up in Connecticut for some reason without ever having the issue solved.

Ryan M. 
Rating:
3.0

Nancy at the desk was great, very helpful and efficient. However, Anthony the manager was awful. Our first interaction was him telling me my reservation needed to be changed to a day earlier, he offered no explanation, no alternative solutions and was outright rude. Completely unprofessional and unwilling to help. If it wasn't for Nancy, I would've given 1 star.

Ryan S. 
Rating:
5.0

Extraordinarily helpful, cheerful customer service rep with 3 drinks! She was enthusiastic, efficient and competent. She also had a great sense of humor. She is a GREAT representation of your company.

Julia S. 
Rating:
3.0

Customer did not leave a comment.

Marvin J. 
Rating:
5.0

Customer did not leave a comment.

Cayla S. 
Rating:
2.0

My pick up location was changed during check in to M&M LLC.

Noelle M. 
Rating:
2.0

My experience at this store was mostly positive. I was, however, pretty upset that I had to drive back to the store 5 hours after returning my van to find out why I had not yet received confirmation of my return. Apparently, someone did not complete the check-in. A major inconvenience that caused me to lose valuable time that day.

Richard S. 
Rating:
4.0

I would really like to thank Nancy and Anthony for their help. We needed to make an adjustment to our rental and they worked very hard to ensure that we were able to make those changes and we really appreciated all of their effort.

David D. 
Rating:
5.0

Anthony is always spot on! Makes me wonder if he ever has a bad day, bc I know we all do, but you'd never know it working with him! A young female, I didn't catch her name, was great when I returned my equipment. This is my number one go-to location. Thank you, Ajax Road U-Haul!

Jenea R. 
Rating:
5.0

Customer did not leave a comment.

Sharron L. 
Rating:
5.0

Customer did not leave a comment.

Yuncen H. 
Rating:
5.0

Very helpful staff.

John W. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
5.0

She was very helpful, got us checked out and out the door shortly. Very helpful with questions and instructions on equipment. Return drop off went quick.

Peter G. 
Rating:
3.0

The box was delivered and picked up, but it could have been by magic since I never got a call about either the drop off or pick up. I just appeared and disappeared

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Katarina R. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
3.0

Hire people to answer the phone and get boxes to the destination when you say you will. This is directed towards Uhaul overall, not the specific Rochester location. It was overall a very horrific experience. I spent hours (literally) on hold with your customer service over the few weeks we had belongings in a Ubox. And our stuff did not arrive within the guaranteed time.

Sara A. 
Rating:
5.0

I'm almost hesitant to say anything for fear of U-haul realizing they could be charging more, But U-haul equipment definitely over delivers for the price paid. I rented a trailer and was totally happy with it. Easy on line check in and after hours drop off. It went very well for me. Steve in Rochester NY

steve P. 
Rating:
5.0

Customer did not leave a comment.

DANIELEDWARD S. 
Rating:
5.0

The location is close to the airport. The staff was efficient and processed me quickly.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

Clifford F. 
Rating:
5.0

Customer did not leave a comment.

Willis M. 
Rating:
3.0

Customer service from the older woman at the desk sucks. She just rambles on without allowing the customer to hear or be heard for their concern. Also I do not appreciate being told I could only use my military discount on Veterans Day or if I came in office in my full uniform. She doesn't have a clue of what should be done let alone how to just do her job and tend to the customer.

London R. 
Rating:
5.0

The office staff was extremely helpful, courteous, and knowledgeable. It was a great experience. Everything went smoothly.

Elizabeth R. 
Rating:
5.0

Great customer service! 😊

paul S. 
Rating:
5.0

Customer did not leave a comment.

Marlyn T. 
Rating:
4.0

Customer did not leave a comment.

marion M. 
Rating:
5.0

Customer did not leave a comment.

Stefan J. 
Rating:
4.0

I was confused with all the emails of when it would be delivered to Ohio My family had to go to u haul and rent a truck to unload pods and bring to my new home as i read in email it was going tobe delivered a day early. also i was told i would received $50 back on my credit card which i have not received

Kathy H. 
Rating:
4.0

Customer did not leave a comment.

Nikki C. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

The inside of truck was not clean lots of dirt was on the floor and I could not put the pillows I was moving with the outdoor furniture in there had to make sure they didn't get dirty tried to make sure they stayed on the furniture because I didn't have bags to put the in

KIM A. 
Rating:
5.0

I totally was blown away by this uhaul locations expertise and professionalism, they were people friendly and helpful in every aspect of being a great place to do business. Ajax rd and uhaul in general have definitely got my vote and recommendation.thank you

Darrel E. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
4.0

Your representative (Cay) at this location was terrific. She was knowledgeable and professional, while also being friendly and cheerful. It was a pleasure dealing with her.

Donna S. 
Rating:
5.0

The truck I rented had been smoked in. The girl at the front desk was great though and it was a convenient location

TARA S. 
Rating:
3.0

I found out that the truck that was rented to me had brake issues AFTER I returned it. On Sunday when I came back to rent another truck the blue-haired girl asked if there were any issues with the previous truck I had, and I mentioned that the brakes seemed off. She then said "okay yeah that truck has been in the shop several times and just got out of the shop." How about YOU guys test drive the trucks after they've been worked on to see if they're okay to drive, do not use the customers as your crash test dummies.

Deborah J. 
Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

efficient, organized, ready for my reservation. It went very well.

Susan L. 
Rating:
5.0

The service was excellent!

Maura H. 
Rating:
4.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Cay was excellent and so friendly and professional. The total experience worked out great from reserving to returning. Thanks so much and we will spread the word.

Joanne V. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
1.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Mona C. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
3.0

I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..

Forest R.  |  Overall Experience 
Rating:
4.0

I received a vehicle full of dog hair and loose dog food, I was unable to fill out the equipment checklist sent to me because the link expired too quickly from U-Haul. The original drop off address that I received the email was different than the one I was told to drop off the vehicle at. I tried to call the location I picked it up from, and was rerouted do a person in charge of U-Haul storage in Tennessee (I am in New York State). After 25 minutes of waiting, and the person was unable to assist me.

Michael D. 
Rating:
4.0

I was unable to give 5 Stars bc on Monday, the holiday they were open but neither I nor the UHAUL representatives were able to reach them by phone for over 4hours yet when I physically drove there to ask for a partial extension they *were* able to help (though maskless) The site manager was present when I picked up my truck and it was one of the cleanest and in best repair vehicles I have had all year renting- he also helped me load my supplies, and Cay the other representative that helped advise me on supplies was amazing they were very kind.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

Roxanna M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The return service was a nightmare just because of the app. It kept restarting the process after I'd get through a couple of the steps. I had to remove the data and cache a few times to get it to work right. Again, the location and equipment was fine. Crappy app experience.

Mohammad R. 
Rating:
5.0

Give the man in the office a raise. Talk about outstanding customer service! True gem.

Heather J. 
Rating:
5.0

All great except for when we returned the truck we could not get the web to work in order to fill out the return paperwork. We really appreciated your understanding on that thank you very much.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

HORACE L. 
Rating:
5.0

The Ubox was an amazing and affordable experience. The communication was excellent and my box arrived safely and undamaged. Thank you for a great experience.

Kelly H. 
Rating:
5.0

This was a great experience really. Miguel is fantastic.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Gaspare A. 
Rating:
5.0

Customer did not leave a comment.

Creisber C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

DORSHELL J. 
Rating:
5.0

I have no complaints ! Thanks again!

Philip M. 
Rating:
5.0

Very satisfied, Thank you Anthony for having car ready to pickup

Kevin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul L. 
Rating:
5.0

Customer did not leave a comment.

earl J. 
Rating:
2.0

Every time I called I had to wait at least 45 minutes to talk to anyone. The Rochester location placed a lock on my ubox and did not document it or notify me I was told that I would have it by Tuesday 4/27- did not get access to it until 4/30 Final charges were more then originally stated Will never use Uhaul again

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

friendly staff great to work with

Tom R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adam D. 
Rating:
5.0

Everything was great. We'll definitely use you again. Our movers we hired through your service were amazing. Highly recommend them also.

Mario G. 
Rating:
5.0

The front desk employee she was super nice as well as the manager

Lechisha A. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Sherard C. 
Rating:
5.0

Customer did not leave a comment.

Sheniece G. 
Rating:
4.0

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonja T. 
Rating:
5.0

Customer did not leave a comment.

GERALD L. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The staff was very friendly. They had me in and out of there very fast. It was a pleasant experience.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

Kendra F. 
Rating:
1.0

Customer did not leave a comment.

Ruslan V. 
Rating:
4.0

Very nice and definitely feel the my car is in great hands.

Curtis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest R.  |  Overall Experience 
Rating:
5.0

It’s great storage space for my needs. Clean and secure.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew F.  |  Overall Experience 
Rating:
5.0

Always courteous and approachable!

Larry V.  |  Overall Experience 
Rating:
5.0

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret F.  |  Overall Experience 
No reviews have been submitted for this location.

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