Customer Reviews for U-Haul Moving & Storage at Rockrimmon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Rockrimmon

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LUCA Z.
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Customer did not leave a comment.

Renee B.
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BRUCE P.
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Daniel G.
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truck was dirty, the staff was very, very rude, and not helpful at all, they also threatened to call the cops on me for returning the truck at 12pm, when i paid to keep it, the worst Uhaul experience i have ever had....... I will never go back to that location... p.s. after i returned the truck, 2 days later they tried to charge me $680 for Everything they could think of charging me.... i calculated what it should have cost me, and the total was $112.....

WAYNE F.
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Everyone was great price was awsome. Thank you all.

Jason E.
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Christopher M.
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MICHAEL C.
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Crystal B. | First Impressions |
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MICHAEL M.
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Tevyn B.
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Great customer service!!

David F. | First Impressions |
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Thank you for being so kind and helpful.

Sky H.
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Putting a dolly in the bed of the truck with a zip tie won't keep the moving help from pulling it out of the way and charging the renter an additional $7.

ROBERT M.
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keep office manned at all times.

Brett B.
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Customer did not leave a comment.

Julie C.
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Nothing. Always friendly and easy.

Morgan Y.
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JEREMY C.
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My experience with your location at 455 E Woodmen Rd was superb! The employees were very nice, the process was efficient and the truck was sparkling clean. I rented another truck from a location on Nevada Ave in Nov and I did NOT have the same experience. When I need another truck in the future, I will 100% come back to 455 E Woodmen Rd.

LEISA J.
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Customer did not leave a comment.

RAYMOND R.
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Keep up the good work

Brent W.
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Online reservation and checkin was cumbersome so after making the reservation, I just deal directly with staff who were very helpful.

Donovan M.
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Customer did not leave a comment.

GARY H.
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Mark T.
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Purchased my moving boxes and supplies here. Crew was great to work with. Moving truck was ready to go on pickup. Would easily recommend this office your moving needs.

Masia J.
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Customer did not leave a comment.

JOHN B. | First Impressions |
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Jason Carr went above and beyond to make I was taken care of! It was an absolute pleasure! Thank you!

Douglas M.
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Customer did not leave a comment.

Benjamin S.
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Michael S.
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Ibrahim A.
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Jerry L.
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Mitchell P.
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Employees were rude during my return process.

RONALD T.
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Good price for local move.

Christine M.
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I had to call to find out how to obtain the key. The process of contactless renting us very confusing.

Brenda T.
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Customer did not leave a comment.

Thomas S. | First Impressions |
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Virginia A.
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I used your truck for 2 hours i was charged 32 dollars you kept that plus 80 dollars and deposit. I am disappointed.

KEVIN B.
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Derek H.
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Aaron H.
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the person that helped me hook up my trailer and check me out was professional courteous and kind, great and friendly will rent again from this location

Ricky F.
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David S.
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Michelle E.
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Returning the truck was a seriously terrible process. It says to park the car, we parked, then had to walk to the front of the store to scan a code, then walk back to the truck to take pictures, then walk back to the store front again to drop off the key. It should tell you to park, take pictures, then scan the code and drop off key. It was really tedious. Other then that it was fine.

Kevin D.
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Customer did not leave a comment.

NORMA A.
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Jack V.
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Due to weather trailer was a little dirty. It was a non issue.

JAMES B.
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None come to mind---we enjoyed excellent service and assistance form both locations. Thanks you!

DEBRAH S.
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The drop off of both the tow dolly and truck went smoothly.

Leonard T.
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I have used Uhaul over a dozen times over the years and I have to say the two guys at this location are the most professional Uhaul agents I have ever dealt with. Friendly, helpful, and courteous. I would recommend this location to anyone looking for equipment.

Sherry H. | Overall Experience |
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I would recommend this facility to anyone who wants a helpful staff (especially Jason), spotlessly clean everywhere and a very convenient location in Colorado Springs!

Shannon C.
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No improvements. The location was the best I have seen. The staff was very friendly and the wait time pretty much there was none at all. The place was spotless (very clean). I will be coming back to this location in the future. I will be recommending this location to anyone. Thanks for the help

HERB L.
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You are a bunch of thieves. You say 14.95 for a motorcycle trailer rental. It's always for 24 hours. Now you thieves changed it to 6 hours. You charged me $34.37 for less than 8 hours. You are a bunch of thieves. I have rented from you for years. No more and I will tell everyone. You will pay for this a thousand times.

Jeff H. | Overall Experience |
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Fantastic service and clean facility. Helped us with all our moving needs.

Michael H.
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Shane J.
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James J.
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Employees was friendly and service was fast!

Sandra J.
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I was double booked apparently so there were multiple calls from other locations about return times ets. I am not sure how that happened.

Charles G.
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Jeffrey W.
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David W.
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TAYLOR P. | First Impressions |
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Sherry B. | Overall Experience |
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Dinesh T.
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John P.
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Paul B.
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Ricky B.
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Elton L.
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Continue with the good job serving the customers

Michael L.
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RAYMOND R.
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I found them very helpful I would give them a A+. Keep up the good work,

Charles G.
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Please make sure all employees wear masks.

Randy S.
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Super friendly, fast and I appreciate it!

Michael C.
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The staff member (I can't recall his name I'm very sorry) already had my can pulled around and cleaned before I even arrived. So talk about easy to find my truck. Over the phone was also a cinch to get my vehicle with minimum contact.

Carmen A.
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Great staff, professional, polite and patient.

Lana S.
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None

Julie C.
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Nothing

Thomas J.
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Customer did not leave a comment.

William S.
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Great customer service

Efren G.
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When I dropped off the vehicle I was told to take the truck to a gas station and add gas. I did not want to take it because the check engine light was on, it had a misfire and the driver side windshield wiper was not working. It's snowed from Raton to Colorado Springs and because of the wiper we had to drive 10-15 mph. The GM here in Springs was very rude and said he would pass the problem to the location that rented the vehicle out. That it was not his problem they gave me that vehicle. Insisted he did his job correctly and that was that. He was very rude on a VM he left and adamant that he would pass the buck to the other entity.

Justin S. | Overall Experience |
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Customer did not leave a comment.

Patrick G.
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The people were helpful and the experience was by far the easiest part of the move.

MONICA G.
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Very easy process. This took a lot of stress out of my move.

Mark B.
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Reservation was messed up by the online system several times. Had to call to correct both truck size and location. Then at pickup, even though arranged online for mobile pickup, it took an hour to have a 29yr old driver's identity verified to allow truck pickup, setting us behind from the start. Truck was fine though and drop box drop off went well also.

John C D. | Overall Experience |
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I found this U-Haul Moving & Storage facility at Tiffany Square here in Colorado Springs not only clean and easily accessible (several dedicated loading/unloading parking spaces at the entrance) but GM Jason Carr to be very friendly & helpful -- as was Don, one of the other U-Haul employees who helped me on move-in day. Further, the rental rates are surprisingly reasonable, especially considering this is a climate-controlled facility in fairly expensive Colorado Springs. As I told Jason when I was "checking out," his Tiffany Square facility would be my FIRST choice should I ever need another storage room in the future.

Will P.
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Customer service was excellent

SCOTT L.
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I use U-Haul 10-12 times a year. Jason the General Manager and his ream here are some of the best there is!

Moses S.
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Customer did not leave a comment.

Carlos L. | Overall Experience |
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Jason Carr was exceptionally helpful and professional. He made recommendation for truck size, which was of great benefit in moving our two storage units. When I called him he was available and professional. Excellent employee!

Thomas P.
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Upon arrival, I found out their "system" was down and they could not check me in. They told me to check in online using my phone. That was a 30 minute process with many issues. They didn't want to use their manual backup system because it took too long. I was not impressed.

Keith H.
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Shelly H.
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Christopher K. | First Impressions |
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This place is fantastic! Friendly, professional staff, super clean. Brand new!!!

Samuel L.
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Customer did not leave a comment.

Brandon W.
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There was only one person working the counter I was put on hold for over 45 mins and than waited in line for 30-45 mins

MATTHEW WILLIAM P.
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Arrived 10 minutes before close, hate doing that but I believe it was Jason? Made it painless and did not seem bothered at all that I was there right at closing. Great employee

James W.
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Customer did not leave a comment.

brian B.
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Great facility. Was directed to go find my truck in the lot. didn't feel like the type of service that one would expect when picking up a truck.

Pablo B.
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My uhaul truck that I reserved and rented was double booked so I had to rush to bring it back to them when I was told the rental was for the day. Terrible planning on their part and expectation for me to move refuel and return all under 3 hours because they decided to book someone else for it

Christopher P.
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My original drop off location was closed, that part sucked. Fortunately I was able to drop off at a main storage and rental hub. Everyone involved was very helpful, whatever systems are in place to make things run seamlessly may need improvement.

David O.
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Customer did not leave a comment.

Christopher W. | Overall Experience |
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This is the best storage facility I’ve ever seen and used. I’ve had several storage units in my time and this was far and away the best. Nothing compares to it!! Jason Carr is an excellent GM who is an excellent asset to have.

Ryan G.
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I paid $30 over my mileage when this was the fault of uhaul not having equipment and I didn't have the ability to drive at night because of the truck not having headlights. Please review image the customer service rep uploaded to the contract

Jamine M.
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We requested furniture blankets and they were not given to us. We had to travel back while our movers waited for the moving blankets. We had to travel a 1000 miles in a U-Haul that had mechanical issues. We contacted roadside assistance who advised it would be a 2hr wait. We decided to proceed to our destination but were not able to go above 60mph due to shaking and pulling. This trip should have taken 12hrs but took 17hrs.

TIMOTHY L.
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Customer did not leave a comment.

Patricia H.
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They did not tell us we would be charged for 3 days when we only changed the return date to 2 days instead of one.

RONALD C.
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Super friendly staff. Very nice and helpful.

James B.
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When we received the truck the check engine light came on and we were told that the truck just needs oil and not to worry. During the short drive between Colorado Springs and Denver several other notice lights came on in the truck with the truck finally having issues and not starting up immediately when we were getting ready to take it to drop off. We decided not to even stop the truck to fill up with gas as we were very worried about it breaking down and being stuck with it so we just went to immediate drop off.

Carl C.
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arrived earlier than scheduled, but they took care of us and got us on our way

William N.
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Customer did not leave a comment.

MARTHA V.
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Customer did not leave a comment.

Daniel S.
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This is no reflection on the U-Haul office at 455 E. Woodmen Colorado Springs but on the webpage. I scheduled the pick up of 17Ft truck at 3250 Nevada Ave. Colorado Springs, CO scheduled for pick on Saturday Sept 26th at 9:00. Nobody was there , Holly showed up at 9:35 and told me no truck there sent me to 455 E Woodman. What a mess!! I was not impressed.

Peter B.
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Staff made checking in and out very easy

eric W.
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Great rental

JAMES R.
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Customer did not leave a comment.

sabrina S. | Overall Experience |
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Susan S. | Overall Experience |
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The storage facility was so clean! I stored my items for a year and a half. When I emptied out my unit my stored items were as clean as when I put them in the unit! No dust. Thank you!

Carrie D. | First Impressions |
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Jason was very helpful and friendly, he helped me through the whole process!

Paul D. | First Impressions |
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Customer did not leave a comment.

Jenny R. | Overall Experience |
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Donald C. | Overall Experience |
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Eddie Clubs' staff provided the best service experience I've received from any provider in recent memory - Eddie personally extended a level of individual service that clearly exceeded expectations

Jeremy R. | Overall Experience |
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Amazing service here, the GM Eddy was awesome as well as the rest of the staff

Sharon E. | Overall Experience |
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Ease of access is great in a climate controlled and carpeted facility.

John H. | Overall Experience |
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Excellent storage facility, ample space, and equipment availiable to move your stuff from loading dock to unit. Thanks guys!

Donald C. | First Impressions |
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The entire operation was impressive - from arranging storage through Eddie, to the young lady that performed inspection/checkout, each step was efficient, fast, and completed by friendly people. 5 ☆s!

Diane J. | Overall Experience |
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The process to move in and then move out were each very easy. The staff at this storage facility are very friendly and helpful!

Sharon E. | First Impressions |
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The storage units are climate controlled and have convenient access for unloading large and heavy items. The customer service is professional and efficient.

Taner G. | Overall Experience |
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Thank you. Everything was great.

Alexandra F. | Overall Experience |
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I especially liked your "share" room where persons were able to pass along items no longer needed for a time.

michael e. | Overall Experience |
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Eddie and Jennifer were extremely professional and fantastic. There was also the gentleman who checked us in back in September, I think his name was Matthew? Also awesome and very knowledgeable.

John K. | Reservation |
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Thank you quick and friendly service.

Colton A. | Reservation |
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At first it was a really bad experience the truck I received had a hole on top of the roof and I have a lot of electronic equipment and it was raining and I got delayed. However I got taken care of.

Cindy W. | Reservation |
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Brittany was amazing and extremely helpful

GEORGE K. | Overall Experience |
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Best staff I have ever worked with

george k. | Overall Experience |
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Great staff

David H. | Overall Experience |
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Two days after I stored my property at this facility my storage unit was burglarized. Everything inside was taken. The bottom line is that this facility is not secure.

John A. | Reservation |
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Well done job. Everyone I deal with was VERY prosstional and very helpful Thank You

rick g. | Overall Experience |
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Very helpful staff and perfect location!

No reviews have been submitted for this location.

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