Customer Reviews for U-Haul Moving & Storage at Royal Windsor

10667 reviews

2700 Royal Windsor Dr   Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

(905) 823-9320

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 823-9320

2700 Royal Windsor Dr
Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

fast easy drop off

Stephen R. 
Rating:
4.0

Customer did not leave a comment.

Giuseppe P. 
Rating:
5.0

Customer did not leave a comment.

Roland V. 
Rating:
1.0

I have already submitted my comment. As I previously stated, customer service skills course/webinar for employees would be beneficial for staff member there. Young employee named Armand was rude and used unprofessional language and attitude during our conversation. His demeanor was poor, I was a customer requiring service not a buddy of his. He needs to be reminded he represents a large company and customer service is key for the longevity of any company.

LUISFILIPE N. 
Rating:
5.0

Customer did not leave a comment.

PETERM O. 
Rating:
5.0

Advertise MORE to let people know about your location and great selection. Try expanding your internet exposure. I rented a pickup truck and had a heck of a time finding one in the Oakville, ON. area. My experience was great but I found out about this location and its selection only after checking with 4-5 other vehicle rental places. They all knew about you but the average customer doesn't. The name U-Haul is well known but specific vehicle locations vary. Perhaps you can have a central repository listing on your website. The customer enters their location and type of vehicle needed and you can direct them to where one is available, with location address, phone number, perhaps rates, etc. Overall, my experience was great - once I FOUND you!

GREG T. 
Rating:
3.0

It was fine. Compared to my past UHaul rentals, things were relatively smooth and the pickup was pretty fast and easy. But like any UHaul experience it was still kind of a pain in the butt. The mobile pick up didn't work so I still had to go in and speak to a customer service rep. The truck was missing a ramp and the mirrors didn't turn properly and some other lights on the dashboard didn't work properly. But the truck drove fine and it fit my stuff so I guess thats good enough to me. Staff were also not very friendly.

TRACEY B. 
Rating:
3.0

I booked my moving to be one way from Oakville to Hamilton .. end up you changed my booking to pick-up from Mississauga and return it back , which i end up paying more than 200 dollars . So unhappy with the service!

AHMED M. 
Rating:
3.0

My trailer had a hole in the ceiling which was concealed with a plastic bag tucked into it. When a rain storm happened overnight, my mattress in that corner ONLY got wet. There was a piece of cardboard on the floor in that corner as well. They claim they were unaware. I don't believe a word.

Kimberly K. 
Rating:
5.0

Things were great and staff were very friendly and helpful!

SCOTT O. 
Rating:
4.0

It was a little misleading the price.....I ended up paying $75 instead of only $19.95......all charges should be more transparent.

CHARLENE J. 
Rating:
5.0

Customer did not leave a comment.

Santiago L. 
Rating:
4.0

Customer did not leave a comment.

JAKUB K. 
Rating:
4.0

They charge us more than it should be the receipt when I returned it it shows $57 and we get charged $70. I don't think we will rent with you again I will call tomorrow I need to know why we paid more.my number is 416 556 8837 My name is Nada

AHMED H. 
Rating:
4.0

No improvement! The staff was very helpful when I could not get the Truck started. I would recommend again.

GAILANNE P. 
Rating:
4.0

Customer did not leave a comment.

HOPE D. 
Rating:
5.0

Thank you very much....

TERANCEAJAY V. 
Rating:
5.0

app seems to not really work. It can be frustrating picking up a vehicle off hours knowing how "buggy" the app is.

LEEA D. 
Rating:
2.0

Rude stuff. The customer service stuff worker spoke with the smoking cigarette in her mouth. They charge me for 48 hours but I had trailer only 24 hours. They did not want to give me my trolley and other equipment which I paid for it. Very poor quality of service, incompetent rude stuff.

Pawel S. 
Rating:
3.0

I was told less then 24 hours before my rental that my 26foot truck in Oakville was in an accident and that I could only be offered one 15 foot truck and there was no other rentals available. I was provided 50$ credit and lower mileage but even after I was done I was charged 60$ incorrectly. This entire experience was horrible with uhaul

MATTHEWJUSTIN P. 
Rating:
5.0

Great service

BRIAN O. 
Rating:
1.0

I placed dolly, they did not keep the dolly in the truck. I picked after hours, customer care did not pick my call even after waiting for 1hr. The location associate told me I did not placed dolly, but they trying to charge me $7 for dolly. And extra $15 for fuel. Very worst location.

john S. 
Rating:
1.0

Yesterday, I received a receipt from Royal Windsor location. In the receipt they ask me to pay $45.43 but they took $63.23 from my Visa card. I called Uhaul & Royal Windsor location twice but nobody helped me.

Minh-Tuan D. 
Rating:
5.0

Great job. Awesome

Srinivas K. 
Rating:
5.0

Great overall experience. However the booking software should be updated because it resets the duration of how long you want to borrow the truck to default 4 hrs when you change the pickup time.

ANDREAS B. 
Rating:
1.0

Once again a bad experience, this was a second time in a row with poor customer service. I received a truck with gas light on, plus I got charged for dropping off the truck overnight when the online check out portal was frozen

BASIL F. 
Rating:
5.0

Customer did not leave a comment.

TREVOR S. 
Rating:
2.0

Overpriced as per usual, for 1.43 a km you should be driving for me.

BRANDON A. 
Rating:
3.0

Too busy to be friendly & dỉty truck ínide cabin and bõ

NGHIAVAN L. 
Rating:
3.0

We rented a uhaul 3 weekends in a row - each time we did we experienced miserable staff when we were returning the trucks.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Justin F. 
Rating:
4.0

I had a hard time getting help on the 24hour help line. Nobody answer I need help with over hours drop off

Kenneth H. 
Rating:
4.0

The online app to return the vehicle was hard to figure put. Could not get the location. Had to google how to accept uhaul location request in the browser.

JAROSLAW M. 
Rating:
2.0

Took way too long to get my deposit back; I had to call customer service to get issue resolved.

Warren W. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Drop off after hours was confusing as no feedback as to whether I did correctly. Anyway drop box for key was fine and invoice followed so not sure why need pnline response.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIE P. 
Rating:
5.0

friendly and professional service experience. Thank you for the service. LSimpson.

LEROY S. 
Rating:
3.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

Customer did not leave a comment.

FLORIN C. 
Rating:
5.0

Customer did not leave a comment.

BARON B. 
Rating:
1.0

Your costumer service sucks!!!

Mariusz S. 
Rating:
5.0

been renting here for many years, alway a good experience.

FERNANDOC M. 
Rating:
5.0

They helped is back up the trailer into the parking spot and checked us in without us even needing to leave our truck!

KEVINN O. 
Rating:
3.0

The tier had no air pressure Before giving it to customer, kindly check all the lights indicators.

Vijayananda P. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
1.0

The entire experience was awful. The equipment I had first reserved, (closed trailer) was not there when I showed up. Instead I was given an open trailer which posed major issues with what I had to transport. Then when I took the trailer home, it immediately started to rattle and shake up and down on the hitch. We had tightened it several times but still banged whenever we drove. I ended up not using it at all due to safety concerns - which I called customer service about and they said they would take care of it on my bill. When I returned the trailer and told them again of the issue - the girl working had no idea what to do, said her manager wasn't in but would out a hold on the account until they called me. No call after 4 days and of course they billed me for the usage. I have now called twice and left messages with the manager to no avail. Clearly they don't care and I highly doubt this review will do much, but at least I can tell others of the poor service here.

AARONJ J. 
Rating:
5.0

Customer did not leave a comment.

BRUNO M. 
Rating:
4.0

The truck was clean but had a peculiar stink. I had to air it for an hour.

ALIASGARAKBARALI L. 
Rating:
4.0

Customer did not leave a comment.

DOUGLASKEN M. 
Rating:
5.0

It was nice before where you could drop the trailer after hours at the location. I have to now wake up early and drop it off next day which is a pain.

ANISHHARISHCHAND M. 
Rating:
1.0

Lack customer service, prior to taking my vehicle I noticed the mileage was wrought immediately told the staff and she made excuses to change it, I ended up getting charged for 10 kilometres as she refused to change it. I have pictures to prove that the mileage was wrong

BASIL F. 
Rating:
1.0

Terrible customer service. Worst experience ever was expecting way better service totally unacceptable

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Johannes K. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDTAGO ATWA S. 
Rating:
5.0

Customer did not leave a comment.

MOUNA K. 
Rating:
2.0

Customer did not leave a comment.

RICKYA C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
1.0

I was not given the rate I was told I would be getting, I had to wait a day and pick my car tow up from a different location, which was further away. I was advised I would be give a 2 day credit, but did not see the credit. Traveling home from Toronto Canada to Nashville Tn. I was give a (in town moving truck, vs a cross country moving truck) the trucks radio, didn't work, it was not maintained. As the weather has been very poor in Nashville, all of my furniture, boxes, moving pads a wet because the truck leaks very bad. Very very poorly maintained. I've been using UHAUL for over 25 years, this is the absolute worst experience I've ever had.

Robert F. 
Rating:
1.0

My pickup time which was booked months ago was set for 8:30 am. At 7:04pm the night before I was sent a confirmation e-mail which stated the pickup was now 9:30 am. For a moving date that was set up months in advance and planned around an 8:30 pickup time this greatly affected our day and schedule for move in. This is unacceptable and I plan to never use u-haul again after a change like this. Even a courtesy phone call with the information of this change would have been helpful but an e-mail after the locations close time with a change of an hour is unacceptable…

CHRISTIANPARKER D. 
Rating:
1.0

Customer did not leave a comment.

HEATHER W. 
Rating:
5.0

Pick up through the phone was easy and fast, when I returned it they got to me quickly. Told me what was needed and then I was on my way.

Tamas J. 
Rating:
4.0

Is there a way to improve signage to direct customers conveniently?

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Roland V. 
Rating:
5.0

Check any damage on vehicle before let the customer rent it

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JULIUS C. 
Rating:
4.0

Customer did not leave a comment.

RICHARDV F. 
Rating:
5.0

Easy in and out. Would recommend.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Jayakumar K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Ian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michal P. 
Rating:
4.0

Customer did not leave a comment.

IAN T. 
Rating:
5.0

I rent from UHaul many times and you cant beat the service. Keep up the good work! Customer service is key.

GERARDR D. 
Rating:
5.0

Please include the refuelling guide in the digital contract sent to people using mobile check-in (or somewhere on the website OR on the vehicle key). Very handy feature for ensuring returning fuel is at same level as at start, but not available if you check vehicle out using mobile device.

BORIS N. 
Rating:
5.0

Customer did not leave a comment.

ASDGHIG A. 
Rating:
5.0

Can't think of it right now

ANDREA B. 
Rating:
5.0

No way to improve. The customer service is excellent and the equipment is always available. Great location.

DONALD F. 
Rating:
5.0

Most complaining in store that I hear are people who failed to pick up their unit on time or did not book ahead

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

ARTL S. 
Rating:
3.0

Customer did not leave a comment.

Natasha M. 
Rating:
4.0

More check out personnel at peak times.

RICHARDA B. 
Rating:
5.0

Customer did not leave a comment.

Rafal S. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
3.0

I had to reschedule my pick up date and no one told me the location had changed for pick up. As a result I went to the mavis location to pick up my truck, stood in line only to be told I needed to drive across town to Royal Windsor dr. This burned 1 hour of my alloted 8 and not a single person mentioned that or tried to make it right. All in all: piss poor customer service on the part of UHAUL.

WILLIAM P. 
Rating:
5.0

Have a dolly prepared

Dawar S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

RYAN V. 
Rating:
5.0

Customer did not leave a comment.

STANISLAW T. 
Rating:
4.0

Customer did not leave a comment.

Guy L. 
Rating:
4.0

Customer did not leave a comment.

Ian W. 
Rating:
1.0

The customer service was horrible, when asked questions the guy was very rude and told me to read the contract. What customer service is this? If I don't know the answer you guys are suppose to explain it to me instead of saying read the paper. It's like if I told him to web md is symptom when he comes to my practice. People just are lazy and don't care about customer service. All you guys are good at is enjoying your ice cap and annoying customers thanks buddy for being professional, maybe you should not work in customer service. This disgusting behaviour is unacceptable. Uhaul just hires random people. Thanks for not telling me anything about this. I want someone to call me back about this.

MICHAEL S. 
Rating:
5.0

I have rented a truck from this location twice and it's always a good and easy experience. I can't think of anything that would have made our experience better.

Ingrid M. 
Rating:
3.0

get more staff long lineups steal time from your booking

Richard H. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
1.0

I rented a 26 foot truck weeks befor. The day befor I was told all I could be given was a 10 foot truck, in mississauga that needed to be back by 4pm. I was given 50 dollars off but that does not cover what I had to pay extra in gas and kilometres, as I had to make multiple trips. Doesn't do anything to address the stress caused by trying to make an impossible 4 pm deadline, and having to make multiple trips through the city in traffic. Horrible experience, why was I only told the day befor.

JEREMYAARON C. 
Rating:
5.0

Good service. Vehicle was ready for pick up exactly on time. The odometer reading and gas gauge level were not accurately recorded on my contract when I picked up the vehicle. The mobile app would not let me correct that info, so I had to go back inside the office, where the general manager updated the information on the computer system. Drop off was easy--We drove the van into the drop off line and waited in the van. A UHaul employee came to our van and checked the odometer and gas gauge. The credit card was charged by that employee while we were still outside. You don't have to check out on the app. All we had to do was go inside to get the receipt. Friendly and helpful service. I recommend this location.

ALLEN L. 
Rating:
4.0

Customer did not leave a comment.

Patrick C.  |  First Impressions 
Rating:
1.0

Morning staff HD zero care for what I booked 2 months ago and wouldn't rectify. I run a service company and would never treat our clients the way you do. Lucy from the call in management team rectified my issues In Hamilton which I'm greatly appreciative of by Mississauga was 0

BRENDAN H. 
Rating:
5.0

Customer did not leave a comment.

LUDWIK M. 
Rating:
5.0

Customer did not leave a comment.

OZAN K. 
Rating:
4.0

Customer did not leave a comment.

PEDRAM K. 
Rating:
5.0

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

joseph a.  |  Overall Experience 
Rating:
3.0

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Alana D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ian T.  |  First Impressions 
Rating:
4.0

great experience

CHRISTOPHER T.  |  First Impressions 
Rating:
1.0

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Charles C.  |  Online Move In 
Rating:
5.0

Great customer service! Helped me with no notice, and made everything simple and easy for me!

stacey b.  |  Overall Experience 
Rating:
5.0

Very helpful to my wife and daughter and great customer service

Jonn R.  |  First Impressions 
Rating:
5.0

Very recommended, the staff nice and friendly. Thanks

maribel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catherine L.  |  Overall Experience 
Rating:
5.0

Staff were great!

lisa a.  |  First Impressions 
Rating:
5.0

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

jill e.  |  Overall Experience 
Rating:
4.0

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Hugh L.  |  First Impressions 
Rating:
4.0

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

RJ E.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Beverley A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRANT F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

marian U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey b.  |  First Impressions 
Rating:
5.0

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Gabriel C.  |  Overall Experience 
Rating:
5.0

Excellent service, thanks

yuriy o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

nancy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex N.  |  Overall Experience 
Rating:
2.0

My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

Henna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noura M.  |  First Impressions 
Rating:
5.0

I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

Shayeal P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elaine b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAIRIN L.  |  Overall Experience 
Rating:
4.0

The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

MICHEALA t.  |  Overall Experience 
Rating:
5.0

Awesome to book a unit on-line then exceptional customer service at the location

RJ E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bronte M.  |  First Impressions 
Rating:
2.0

staff unfriendly and uncooperative.

George K.  |  Overall Experience 
Rating:
4.0

Excelente service

Clara A.  |  First Impressions 
Rating:
4.0

Thank you

George K.  |  First Impressions 
Rating:
5.0

I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Thank you.

hedi j.  |  First Impressions 
Rating:
4.0

The storage rooms have no lights. Are a little bit too dark.

jorge s.  |  Overall Experience 
Rating:
5.0

Just the period of waiting to be attend bit slower but great staff!

Adelino M.  |  Overall Experience 
Rating:
5.0

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

JOSEPH A.  |  First Impressions 
Rating:
5.0

Very courteous and reasonably fast service

joseph a.  |  First Impressions 
Rating:
4.0

Great storage and friendly staff!

Adrian G.  |  Overall Experience 
Rating:
5.0

Great service

Adelino M.  |  First Impressions 
No reviews have been submitted for this location.

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