Customer Reviews for U-Haul Moving & Storage at Royal Windsor

10,914 reviews

2700 Royal Windsor Dr   Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

(905) 823-9320

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 823-9320

2700 Royal Windsor Dr
Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service great. Pick up and drop off

NICOLEL T. 
Rating:
3.0

I booked my truck on line and completed all information that was needed to speed up the process of picking up the truck. I filled out the check out form with driver licence pictures and credit card info. But I still had to go through the same questions and spend the same amount of time as before, when I just walked in to get a truck. We are using uhaul few times a year. It looks that booking on line has no benefits! Regards. Mariusz Szelag Denmar Dental Inc.

Mariusz S. 
Rating:
4.0

Za drogo

ADAM A. 
Rating:
4.0

Customer did not leave a comment.

MARYANNR S. 
Rating:
5.0

Excellent and very efficient service … my team was very impressed! Sven Spengemann

SVEN S. 
Rating:
1.0

Was called at 7pm the evening prior to my installation (at 11AM) and was asked if I could move it to a different day. Due to driving in to Mississauga from Sudbury, I wasn't able to. So the gentleman on the phone said that if I could get there as soon as they open (at 7am) he'd get me in and out quicker - would take 3 hours. Not a big deal, I agreed, no problem. I left Sudbury at 2:30AM and arrived at 7:30AM. Dropped my car off and left. Due to having my dog, I wasn't able to wait in a coffee shop, so we went for a 3 hour walk - it was raining all day but I came prepared with my rain gear, 3 hours in the rain never killed anyone. I came back at 1030 to check in and my vehicle hadn't even left the spot I parked it. I immediately asked the woman at the desk what was happening and (no fault of hers) explained that the gentleman doing the installation DIDN'T EVEN START WORK until 10AM and, on top of that, was running late. So now both myself and my dog are soaking wet - ready to pick up my vehicle at the promised time - and the installation hadn't even started. I am grateful for the woman who let us wait in the store for the next 3 hours while we waited for it to finally get done, but I am SO disappointed that I had to go through all of that when I did them a favour by coming in 3 1/2 hours earlier. Unfortunately, I didn't get the man's name who called me the night prior. I won't be using U-Haul for future installations. This is now my second bad experience with trailer hitch installation and unfortunately two chances is all I have and your employees really blew it.

Alexandra W. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
3.0

Sometime back we were allowed to drop the motorcycle trailer late night, take a picture and check out. But now we have to return only during working hours of Uhual which is stressful and waste of time and money.

Anish M. 
Rating:
1.0

I was charged for gas, I was charged twice f for insurance and I was charged teice what i was quoted for mileage. Theft.

BENJAMIND G. 
Rating:
5.0

Customer did not leave a comment.

LESLEY J. 
Rating:
5.0

Customer service was very good and they treat you very well answer all your questions I will recommend them to anybody

RAED A. 
Rating:
4.0

More parking

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

JAMESSIDNEY L. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
3.0

Not about this location.. but by far THE WORST customer service department of any company. EVER. They do not offer solutions to concerns, they do not meet commitments, they do not get back to you. I regret renting from U-Haul and hope to never again.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

ROMAN P. 
Rating:
4.0

Train your outdoor staff on how to hook up a trailer

STEPHENJAMES Y. 
Rating:
5.0

Kailash did a great job to accommodate my needs in an urgent manner. I appreciate his efforts and focus. Ive been using this uhaul location for over 2 decades. He's a wonderful employee

SAQIB A. 
Rating:
4.0

Great vehicles to help you get moved!

SCOTT O. 
Rating:
5.0

My furniture dolly wasn't included in the truck but I received a credit when I returned the vehicle. Overall, a great experience. Thank you!

Jane M. 
Rating:
5.0

Customer did not leave a comment.

BRANISLAV N. 
Rating:
5.0

Customer did not leave a comment.

GRAHAMR M. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Otho good Everything went smoothly! I was very satisfied.

Ben D. 
Rating:
5.0

Customer did not leave a comment.

VINH T. 
Rating:
3.0

Thank you to John for his excellent customer service! He is the reason I would refer friends to this location,

ANITAD R. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Everything was just great thanks

Lawrence F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

All the staff were great.First class service great job guys!Thank you!

T-PAUL B. 
Rating:
5.0

Very helpful and friendly staff.

Seandra A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADALBERTOA S. 
Rating:
5.0

Great service... Great location and great service. Thank you

E-JUANNE K. 
Rating:
5.0

Customer did not leave a comment.

DONOVAN G.  |  First Impressions 
Rating:
3.0

I made a night drop off may be a better location of the drop off box

Michael Z. 
Rating:
5.0

Awesome! I did all the paperwork on my phone. I was in and out in five minutes.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

NEDIM O. 
Rating:
5.0

Customer did not leave a comment.

ANDRED S. 
Rating:
3.0

The truck was not in good condition. The driver side door doesn't close with ease. The truck steering wheel has a play . Feel unsafe on the highway

AMRINDER T. 
Rating:
5.0

Since pandemic the process has been changed 1st time to follow protocol is little different but I believe after 1st rental things can be handled easily .

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

ZAHARIAS S. 
Rating:
5.0

Great service from the counter to the man who installed the trailer. 5 stars all the way!

John P. 
Rating:
4.0

It was all good, smooth and organized

Graham M. 
Rating:
2.0

The Fuel gauge shown in the rental agreement was incorrectly marked. The staff was not very welcoming. Rented the Van for 1.5 hours drove 17 km and ended up spending $50 for the Rental van.

Dhanula K. 
Rating:
5.0

The Royal windsor store always did a great job that's why I had been got service for several times during these years! Today the help desk and the install person are so nice and Professional,they did a very careful,perfect and excellent work,my family really satisfied your service today! Thanks! Best Regards! Customer:Zhuo Chen September 12,2021

zhuo C. 
Rating:
2.0

I reserved a van a fair amount of days in advance. When I arrived, there were no vans available. I had to take a 10' truck. They were fairly accommodating for failing to provide the required service. However, we had enough items to fit securely in a van-size space, so a number of items shifted during travel. Luckily, they were not damaged during travel. The truck handled far worse than a van, making the trip far more unpleasant.

David A. 
Rating:
5.0

Customer did not leave a comment.

JULIUS C. 
Rating:
5.0

Customer did not leave a comment.

ROLAND V. 
Rating:
3.0

The truck had major steering issues. Brakes were not serviced or replaced. They were bad The lot is huge but there is a big lack of customer parking

HAITHAM A. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ H. 
Rating:
3.0

After hrs system for return is not user friendly. Charged $20.00 late fee when vehicle was returned before our time expired.

LILIANA I. 
Rating:
5.0

The moving blankets were not in the trailer....you missed it...but so did I. I quickly checked the trailer to make sure it was clean and forgot about blankets. Picked them up at another location

David C. 
Rating:
5.0

Not body was there when I dropped the track, but I didn't get difficult in location in very clean and nice place.

ambassa K. 
Rating:
3.0

Customer did not leave a comment.

ALIBIN M. 
Rating:
1.0

Do not cheat and over charge you customer without giving thorough details to customer.

MANIVANNAN A. 
Rating:
5.0

Great service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!

ROBERT K.  |  First Impressions 
Rating:
5.0

Agent was nice/friendly...Equipment was awesome. Store times excellent!! Highly recommended!!

CATHERINEUCHE U. 
Rating:
4.0

Clean the windshield, inside and out and the mirrors. Twice in the past week when I have rented I have had to get windex and paper towels in order to see. Not sure if the gunge is from the sun protectors used? Other than that everything went smoothly.

SANDFORDALLEN R. 
Rating:
5.0

An ACCURATE capacity for the trailers should be mentioned on your website... more than what is there... I rented a 4x7 foot open trailer and was told (and what i could make out from the website) that a standard skid 40"x48" would fit "no problem"... well, it doesn't!!! it's about 1" too narrow as the guard rails intrude into the width. So I had to unload the skid into the trailer manually, wasting precious time. So BE FOREWARNED and check your dimensions and measure the trailer before you hook it up!

JUERGEN R. 
Rating:
5.0

Great

ARUN K. 
Rating:
5.0

Customer did not leave a comment.

Garret C. 
Rating:
5.0

Had an issue with the original truck that was provided, informed the location and was able to switch with no issues.

ALEXANDREA D. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED A. 
Rating:
5.0

It would be good if there was extra counter staff available to help with line ups in a timely manner.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Frederic L. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Lester C. 
Rating:
3.0

Customer did not leave a comment.

Luc S. 
Rating:
5.0

The staff is welcoming, knowledgeable and very accomodating.

Kevin L. 
Rating:
5.0

Accepting Debit/Credit Card.

Mohamed B. 
Rating:
3.0

Customer did not leave a comment.

Christopher A. 
Rating:
1.0

I recently had a bad experience with Uhaul. I booked a 15 ft truck on August 21st for moving to Brantford on September 1st. As you can see I booked the truck 10 days in advance. When I went to the pickup location on September 1st the truck was not available at the location. I waited at least 30 minutes and I got a call from Brampton head office. they said they can only provide 10ft at this time in a different pickup spot because a 15ft truck is not available anywhere in Mississauga. So i had to uber my way to go to the other locations. Because of this my whole moving plan was disrupted and ended up moving well beyond 2 am on September 3rd. This caused a lot of stress because the 10ft truck didn't have enough space to put all my stuff. So I had to beg my friends on a working day to come and pick up the remaining stuff in their trucks which I ended up paying for their gas. this was a huge headache and stress for me because Uhaul doesn't have the courtesy to inform me that a 15ft truck is not available at that date. But when I booked the truck on August 21st your website reservation was guaranteed. Can you please explain to me why Uhaul didn't inform me and also the money I spent on Uber for different pickup locations and my friend's gas? I have been a loyal customer to haul if you check my profile you can see I used Uhaul a lot of times.

Chandrakumar R. 
Rating:
5.0

Great location. Staff was friendly and helpful. The gentleman that hooked up the trailer had great tips for driving. He checked the lights and made sure I was confident before leaving. The gentleman that helped me return the trailer was exceptional, he had a great sense of humor. He backed the the trailer in, unhooked it and help me check out. Great experience! Thank you for the amazing service!

Jaymie P. 
Rating:
3.0

Lower prices, it costs us $450 for a few hours of moving

Chelsea D. 
Rating:
5.0

Customer did not leave a comment.

DAVIDL D. 
Rating:
5.0

Customer did not leave a comment.

TONY J. 
Rating:
4.0

We delivered after hours

Susan L. 
Rating:
3.0

Customer did not leave a comment.

Gordon D. 
Rating:
5.0

Customer did not leave a comment.

ALOUISE M. 
Rating:
1.0

1. U-Haul called me to say it was not possible to return the truck in st Catherine's so I had to drive 78 km to return it in Mississauga. I returned the truck 1 day before and I did not get refund.

Paulo M. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Kelli H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ali H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
3.0

the drop off in early morning was a mess. there were trucks all over the yard, which made it very difficult to park and navigate.

DAYLEW A. 
Rating:
3.0

Not impressed with the wrong size advertised, I needed a true 5 x 9 trailer but instead I was very disappointed. The trailer was 4.6 on the inside and didn't fit my dune buggy. My husband had to take apart the front passenger suspension just to load it onto the trailer. If my husband wasn't so smart, my weekend plans would have been ruined. Won't be using uhaul trailers anymore.

Sherene S. 
Rating:
3.0

I have been over charged for my rental, charged for 2 days instead of 1. The return process is not efficient, it then took me 45 minutes on hold to get through to an agent to help me with my problem. The app was not working when we picked up the vehicle, it kept buffering.

RASHIDASKER M. 
Rating:
4.0

Customer did not leave a comment.

Jan M. 
Rating:
5.0

Returning equipment procedure needs to be improved. After returning the trailer, I was contacted next day by the office to see when the equipment will be returned. Next time, I will go into the office to confirm my return. Thanks for asking

Tri L. 
Rating:
3.0

Your customer service is honestly atrocious. I made the reservatiomn and rental, but for some reason your staff puts down my details with the drivers name on the contract. All I want to do is pay my invoice that was sent through my account and I am just getting slapped with reasons why I can't pay my bill cause my name is not on the contract by your service reps. You need a better system, or this bill will just remain outstanding otherwise.

Cory A. 
Rating:
5.0

N/A

STACEY M. 
Rating:
5.0

Answer the phone

Branko B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Great customer service. Very efficient process.

VERGELAGUILOS G. 
Rating:
5.0

All good. Thank you

BOZHIDAR D. 
Rating:
5.0

The pricing was very deceptive. It was almost comical to see where my $29.95 RENTAL end up at a bill over 200 for a short move. I warn all who will listen that the posted rate at uHaul has nothing to do with your bill

KEVING H. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Very good service, & great rates.

ROBERTA B. 
Rating:
2.0

Truck was not maintained well an ran like a pig an used exorbitant amount of gas. We did not use all the moving pads an one pkg still wrapped but was not credited as was told would be. We also received smaller truck then was ordered. Not very happy with this experience. Cheryl Smith

DWAYNEMANLEY DAW S. 
Rating:
5.0

The truck we were looking for was not available. It seems like it was known prior to pick up. A courtesy call would have been appreciated

NIKITA P. 
Rating:
4.0

Customer did not leave a comment.

RECARDOO W. 
Rating:
5.0

The $20 dollar after hours service fee is not justifiable and should be refunded.

Kamran H. 
Rating:
5.0

Customer did not leave a comment.

STEPHENC C. 
Rating:
5.0

Customer did not leave a comment.

Cristhian T.  |  Overall Experience 
Rating:
4.0

The facility was fine. It would be much better if there was a large elevator at the front that could be used to access the 2nd floor.

Deborra A L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERIN A.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly staff member! An elevator by the front entrance of the storage building would be a great thing.

Deborra A L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMANUELV P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMERON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick C.  |  First Impressions 
Rating:
5.0

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

joseph a.  |  Overall Experience 
Rating:
3.0

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Alana D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ian T.  |  First Impressions 
Rating:
4.0

great experience

CHRISTOPHER T.  |  First Impressions 
Rating:
1.0

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Charles C.  |  Online Move In 
Rating:
5.0

Great customer service! Helped me with no notice, and made everything simple and easy for me!

stacey b.  |  Overall Experience 
Rating:
5.0

Very helpful to my wife and daughter and great customer service

Jonn R.  |  First Impressions 
Rating:
5.0

Very recommended, the staff nice and friendly. Thanks

maribel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catherine L.  |  Overall Experience 
Rating:
5.0

Staff were great!

lisa a.  |  First Impressions 
Rating:
5.0

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

jill e.  |  Overall Experience 
Rating:
4.0

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Hugh L.  |  First Impressions 
Rating:
4.0

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

RJ E.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Beverley A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRANT F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

marian U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey b.  |  First Impressions 
Rating:
5.0

Awesome to book a unit on-line then exceptional customer service at the location

RJ E.  |  First Impressions 
Rating:
5.0

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

JOSEPH A.  |  First Impressions 
Rating:
5.0

Very courteous and reasonably fast service

joseph a.  |  First Impressions 
No reviews have been submitted for this location.

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