Customer Reviews for U-Haul Moving & Storage at Rte 295

4717 reviews

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(207) 774-0758

411 Marginal Way
Portland, ME 04101
(Rt 295 & 1a)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Self check in is the worst experience anyone can have

Brett M. 
Rating:
4.0

Customer did not leave a comment.

Marlene B. 
Rating:
5.0

I have three comments... #1 you should let Android users know that you they need to go into/log into your site using Google Chrome for a browser. It was a nightmare trying to make use of the Truck Share 24/7. I stumbled onto that after fussing for at least 90 minutes. #2 Perhaps, no definitely, you need more staff on the "help line" I was on hold there for over an hour. #3 Given those two previous remarks I doubt you'd have gotten you a 5 star rating from many if any. After I made my "Chrome connection" and was able to talk to somebody... everything else was seamless and your people were/are FANTASTIC! Everybody was knowledgeable, (were aware of my order and my challenges without my griping about them) polite, sooo helpful... they made everything so easy! They get a 7 star+++ given the stellar service that I received, I would absolutely recommend UHaul and in particular the Portland Maine store. That's what a really great job you have done; your people were so good at what they do and with me, I could not hold the frustration of that first night against you! Great great job!!

David H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

The 10' truck we got had a low tire pressure warning when we picked it up. The Service Dept tried to fill tire but determined it was a slow leak and, therefore, issued us a different 10' truck so we would have no issues on our trip. THANK YOU FOR THE GREAT SERVICE!

JOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Your app wasn't making it clear that there was no vehicles that matched my criteria for that location and time. It tried to have me go to Saco, but then had a statement it wanted to have me check, which stated that I know there's no vehicle at Marginal way. App info wasn't very intuitive. Or turned out there was a vehicle at the location I wanted (guessing that you keep 1 or 2 back for emergencies and walk-ins like myself). The guy assisting me was great! Friendly, helpful and genuine.

MATT S. 
Rating:
2.0

Very very long wait

Kathleem P. 
Rating:
2.0

Not clean instructions. Lack of places to park van.

Clayton G. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

MADELINE T. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
1.0

They put the wrong size ball hitch on my vehicle— almost drove across the country with the hitch incorrectly low on my vehicle. Thankfully we noticed this before we left for the trip. However when they fixed the problem— they did not tie the chains correctly so they dragged on the highway. Very uncomfortable and anxiety provoking experience.

Leah P. 
Rating:
1.0

Overcharged 39.95 without any explanation on the charge. I was under my mileage and I put in more gas than I had used and there was no damage to the vehicle. When I tried calling for an explanation I was unable to reach anyone.

ELIZABETH H. 
Rating:
2.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

I turned the trailer back in over 2 days early during business hours Saturday (due back Tuesday by noon). And was still charged for all 4 days (had for a little over a day). To improve maybe just charge for when the trailer was in my possession.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

PETERH M. 
Rating:
5.0

Keep doing what you already do.

Matthew H. 
Rating:
4.0

My only frustration was not being able to get being able to get in touch with Uhaul after I picked up the trailer. I wanted to see if I could extend my rental by a day. My online account reservation directed me to call. I tried several times, but was on hold for at least 20 minutes every time. Not cool.

LEITHAN C. 
Rating:
5.0

I found nothing at the time they could do to make it better they were courteous polite did the job on the hottest day it was miserable I kept offering them drinks and stuff and they eventually took one Logan and JJ were absolutely amazing and for them to show up on a day like this I really needed them and it meant a lot that they showed up for their job because I so needed the help because I'm very broken from a car accident. And I think they're absolutely awesome and I just want you to know that

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
3.0

Returning the uhaul was a lot easier... thank goodness !!!

KATHLEEN S. 
Rating:
5.0

Quick and easy!

Rachel H. 
Rating:
5.0

Prior damage to truck needs to be noted better

Dean C. 
Rating:
4.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

A very quick and easy return with helpful staff

David F. 
Rating:
4.0

I appreciate that you email the invoice promptly. I was filled for something that I either didn't authorize or didn't understand that I was authorizing. I am hoping that someone will contact me so that we can address and remove this charge. thank you.

bradley M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

GARY N. 
Rating:
4.0

Check tire pressures before renting. The vehicle had a nail in the left rear tire and ultimately I had to use my bicycle pump to keep going. The right rear tire was over pressure at 77 psi. At times the left rear was as low as 21. All the tires showed wear in the middle of the tires due to a history of running with too much air. Uhaul.com/help by phone was unresponsive, useless.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
1.0

Lady behind the desk was helping someone when I arrived. She was extremely rude to the other customer and kept yelling at her while helping me at another computer...very unprofessional

JOSHUA D. 
Rating:
5.0

The dealer where I turned in the trailer said the hitch should have been flipped, as he said it was too low and there should have been more clearance. I don't know.

James L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

DAWN E. 
Rating:
1.0

Customer did not leave a comment.

martyn K. 
Rating:
2.0

I got a code to get in but it never works. FRUSTRATING to say the least.

BOLIVAR B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE G. 
Rating:
5.0

Customer did not leave a comment.

KRAVEN B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Catherine P. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

The staff was friendly and knowledgeable. I feel like everything went really well for it being both a holiday weekend AND the last weekend of the month.

MATTHEW M. 
Rating:
2.0

Has tanks not full. How do you expect a consumer to judge how much fuel to add. This is very bad business practice and will be reporting to better business bureau!

KIRK C. 
Rating:
4.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Busiest day of the month for your business. I was 15 minutes early and they had in and out in 10 minutes. Organized and efficient. I picked my drop off location

DANA M. 
Rating:
5.0

Great experience! I can't think of anything you could do to improve. It was perfect as is. Thanks!

BONNIE W. 
Rating:
5.0

Customer did not leave a comment.

MOHANND E. 
Rating:
1.0

Customer did not leave a comment.

cynthia M. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
3.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

The truck was not clean but Ryan made it up to me. He was really sweet and I've never been treated so nice. He really cared. Thanks Ryan!!!

KATHLEEN A. 
Rating:
5.0

The were very accomdating

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Morganrobert D. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Everyone that I dealt with at this location was very friendly, very helpful!!

ANNE B. 
Rating:
4.0

Nothing Very good experience.

DAVID K. 
Rating:
5.0

I was very impressed with how friendly and nice to deal the staff were. Great location, clean vans. Would highly recommend.

BRADFORD H. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Glenn was amazing and helped us through an issue. Glenn deserves a raise!!

AUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

Good customer service

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA D. 
Rating:
5.0

Excellent customer service!!

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

christopher J. 
Rating:
1.0

Seems like they tried... who knows. Even this fucking site is not customer friendly, NO I DON'T WANT TO ANSWER ANY MORE QUESTIONS BUT IF I CAN'T SUBMIT THE FORM THEN ITS NONSENSE ANYWAY, fuck you people you'd better keep you're fucking monopoly or I'll never use you again.

DOMENICA P. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

You have so many negative reviews, you haven't addressed one of them at all. So What's the point of knowing if I have a good or terrible experience.

Jacob A. 
Rating:
5.0

The receiving crew were great. Thank you so much.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

The method to extend a rental is horrible.i tried several times at uhaul.com to extend my rental. The website said I couldn't extend beyond the initial return date. I had to use a chat on line to extend the rental twice. Ridiculous. Also, the truck had a flat tire as I discovered the next morning. It cost e a whole day of not being able to move.

EUGENE S. 
Rating:
4.0

The checkin lane was a little backed up but I was serviced and on my way quickly.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

brent A. 
Rating:
5.0

Customer did not leave a comment.

evelyne T. 
Rating:
4.0

The check in process should have been faster. I pre filled out everything online, submitted pictures of my license and pre-paid. It still took 10115 minutes to check in.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Door did not close properly. Had to slam it shut everytime.

Devin C. 
Rating:
5.0

Great customer service! Thank you!

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

ELLEN S. 
Rating:
4.0

Cell phone check-in does not work. Impossible to find vehicle. The van I rented was great and I will rent again, but I won't do the cell phone check-in again. Too frustrating.

Harland B. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

guy checking trailer in very busy but nice. give him more help.

John H. 
Rating:
1.0

Took the guy 13 minutes to find a key for the vehicle. Also the app jad me walking in circles going to find the truck then go back to the store its stupid. So all in all i wasted almost a full hour of my time that i paid for between screwing with the app, waiting in line and then waiting for the clown to find the key

Brooks R. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

I can not begin to tell you how helpful the manager was at the site upon pick up. He arrived early that morning, so when we had issues with our cell phone pickup, he was there to help us out.

sheila P. 
Rating:
5.0

Glenn was extremely helpful to me

Ernesto G. 
Rating:
3.0

My only issue was the gas tank topped off at 3/4 tank, not 7/8 as was listed on the rental. I didn't know this until I got the truck to the house so that's on me. Still, on these gages there is a big difference between 3/4 & 7/8 and this mistake should not have been made.

Steven O. 
Rating:
4.0

Clearer direction outside for parking while pickup

John D. 
Rating:
3.0

Vehicle was in generally poor shape. A contactless pickup/drop through the app is pointless if you still need to contact people to get/return the key!

Denis Andrei M. 
Rating:
5.0

Customer did not leave a comment.

JOAN D. 
Rating:
1.0

You know what time I'm picking up the truck since I have a reservation and all of my information was given online. Have someone waiting for me with the key or at least have more than one person working the counters. Get faster computers. The guy in front of me took 15 minutes to check out. 15 minutes that cut into my truck time. Why do I need to input my credit card info online if you are going to make me pay when I'm there. Save my driver's license picture so you don't have to take a picture of it every time.

BRANDON A. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

The store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!

Melisa F.  |  First Impressions 
Rating:
5.0

The general manager Ryan is the best. Very helpful.

eleanor h.  |  Overall Experience 
Rating:
5.0

All employees at this location were helpful and courteous.

David C.  |  Overall Experience 
Rating:
4.0

Im not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.

heather s.  |  First Impressions 
Rating:
3.0

We were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff

Dennis D.  |  First Impressions 
Rating:
5.0

Glenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for them

Margaret C.  |  First Impressions 
Rating:
5.0

Great personnel.

Ramon R.  |  First Impressions 
Rating:
5.0

The people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.

Mary/Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrianna T.  |  Overall Experience 
Rating:
5.0

The staff were all helpful and courteous, even going out of their way to assist us. Thank you.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

jennifer r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy G.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and courteous!

Carol M.  |  First Impressions 
Rating:
3.0

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

FREDERICK D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dana s.  |  Overall Experience 
Rating:
5.0

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Susan W.  |  Overall Experience 
Rating:
5.0

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Paul R.  |  First Impressions 
Rating:
3.0

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MICHAEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAHFUZ F.  |  Overall Experience 
Rating:
5.0

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Robert H.  |  Overall Experience 
Rating:
4.0

For some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Bryan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Soozie L.  |  Overall Experience 
Rating:
5.0

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S.  |  Online Move In 
Rating:
5.0

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N.  |  Online Move In 
Rating:
4.0

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Rodney M.  |  Online Move In 
Rating:
2.0

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as “tiny homes” smoking, lounging, napping even in their unit.

Yvette K.  |  Overall Experience 
Rating:
4.0

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Joshua D.  |  First Impressions 
Rating:
5.0

Thank you. Your assistance and availability is greatly appreciated!

Michael Q.  |  Overall Experience 
Rating:
4.0

Thanks for the service and trust and i will be sure to let others know that you are the best..

Bienvenu K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J.  |  Overall Experience 
Rating:
1.0

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

reynaldo c.  |  Overall Experience 
Rating:
3.0

I called many times but never received a call back. My storage unit had no lighting in it.

elizabeth h.  |  Overall Experience 
Rating:
3.0

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ronni-Jo C.  |  First Impressions 
Rating:
5.0

The only thing is that I thought it was a little pricey, other than that good experience.

Ashley M.  |  Overall Experience 
Rating:
5.0

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

ANN K.  |  Overall Experience 
Rating:
3.0

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Bryan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Guangyao L.  |  Overall Experience 
Rating:
5.0

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

ANN K.  |  First Impressions 
Rating:
4.0

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Aymes B.  |  Overall Experience 
Rating:
5.0

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Benjamin C.  |  First Impressions 
Rating:
4.0

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

MVITA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna R.  |  First Impressions 
Rating:
3.0

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Nichole H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT E.  |  Overall Experience 
Rating:
2.0

Expensive and my boxes got wet.

Adam G.  |  Overall Experience 
Rating:
5.0

The Strout girls and George were awesome!!!

Deb S.  |  First Impressions 
Rating:
2.0

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Martha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen L.  |  First Impressions 
Rating:
5.0

Excellent

Betty G.  |  Overall Experience 
Rating:
5.0

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

christine r.  |  Overall Experience 
Rating:
5.0

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Kristy M.  |  First Impressions 
Rating:
5.0

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

April E P.  |  Overall Experience 
Rating:
5.0

Great experience

CHARLES F.  |  Overall Experience 
Rating:
4.0

None

Christina C.  |  Overall Experience 
Rating:
5.0

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Trisha S.  |  Overall Experience 
Rating:
5.0

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

JACK G.  |  Overall Experience 
Rating:
2.0

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Rose K.  |  Overall Experience 
Rating:
4.0

Clean, Very friendly staff.

jeff j.  |  Overall Experience 
Rating:
5.0

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Thanks.

andrea o.  |  First Impressions 
Rating:
4.0

All went well

Christina C.  |  First Impressions 
Rating:
2.0

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

robert f.  |  Overall Experience 
Rating:
4.0

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

KAYLA W.  |  Overall Experience 
Rating:
3.0

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Schadrac J.  |  First Impressions 
Rating:
3.0

needed more staffing

Douglas C.  |  First Impressions 
Rating:
5.0

Staff was very attentive knowledgeable and quick

michael m.  |  First Impressions 
Rating:
4.0

Great service. Wish there was an elevator

Anita R.  |  First Impressions 
Rating:
5.0

Always helpful, always polite.

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Just great

Shonda O.  |  First Impressions 
Rating:
5.0

Your staff was professional and kind. Thank you!

candace f.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

dana l.  |  Overall Experience 
Rating:
4.0

Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

michael s.  |  Overall Experience 
Rating:
5.0

The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

LEANN V.  |  Overall Experience 
Rating:
2.0

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

Steven Q.  |  First Impressions 
Rating:
5.0

Everyone was very nice and accommodating!

KELLY S.  |  First Impressions 
Rating:
1.0

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

KAREN P.  |  First Impressions 
Rating:
5.0

Always someone available and helpful.

Robert B.  |  Overall Experience 
Rating:
5.0

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

brenda l.  |  Overall Experience 
Rating:
5.0

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Philip M.  |  First Impressions 
Rating:
4.0

🐾

David G.  |  Overall Experience 
Rating:
5.0

Service was excellent in every way! Thank you!!

Joanna C.  |  First Impressions 
Rating:
5.0

Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

John K.  |  Overall Experience 
Rating:
5.0

Quick, efficient and friendly service! Will gladly deal with these people, again....

michael c.  |  First Impressions 
Rating:
5.0

Thank you! I always love doing Business with you guys!

Eric H.  |  Overall Experience 
Rating:
4.0

Great customer service, however the trucks blocking the entrance was frustrating.

tonya d.  |  First Impressions 
Rating:
4.0

Had to buy special lock.

Philip B.  |  Overall Experience 
Rating:
1.0

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Sterling D.  |  First Impressions 
Rating:
5.0

They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Darcy and Jon S.  |  Overall Experience 
Rating:
1.0

This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Lisa M.  |  Overall Experience 
Rating:
5.0

The manager was great, friendly And very helpful. We had a great experience, thank you so much!

Kasey M.  |  First Impressions 
Rating:
5.0

the staff were very friendly and informative

paul b.  |  First Impressions 
Rating:
5.0

Very satisfied with the service received.

TYRONE K.  |  Overall Experience 
Rating:
5.0

The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

David G.  |  Overall Experience 
Rating:
5.0

They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

Samantha S.  |  Reservation 
Rating:
5.0

Great service!!

BILL M.  |  Reservation 
Rating:
1.0

I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Rukia A.  |  Overall Experience 
Rating:
5.0

Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Andrew M.  |  Overall Experience 
Rating:
2.0

Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Theresa K.  |  Overall Experience 
Rating:
1.0

I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Sonya M.  |  Overall Experience 
Rating:
2.0

LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Jura A.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Great experience. Thank You!

Christopher D.  |  Overall Experience 
Rating:
3.0

Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

Pamula/John T.  |  Overall Experience 
Rating:
5.0

The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

CHESTER B.  |  Overall Experience 
Rating:
2.0

Not nearly enough help. Long line and wait time to check in.

jim s.  |  Overall Experience 
Rating:
3.0

Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

charity l.  |  Reservation 
Rating:
4.0

There is always a long line in the office; service takes a while.

lex j.  |  Overall Experience 
Rating:
5.0

Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. I highly recommend their services.

Andrew M.  |  Reservation 
Rating:
5.0

U haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Thanks.

Eric G.  |  Overall Experience 
Rating:
4.0

Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

BILL B.  |  Reservation 
Rating:
5.0

awesome team in portland

Noah B.  |  Reservation 
No reviews have been submitted for this location.

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