Customer Reviews for U-Haul Moving & Storage at S Capitol St SW

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at S Capitol St SW

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Mark B. on

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There was only one person working at the front at 07:30 in the morning on a Saturday. The customer she was working with had problems, and had to wait in line for half an hour just to be seen. Needs to be more people working at the front during Saturday mornings. People are on tight schedules and have loading docks reserved for only a few hours and other people waiting for them. The employee was great, but needed to be more employees to go faster. The front left tire of the truck was low on air, need to make sure all the tires have good air, and would like to have more than a quarter tank of gas when beginning trip.

Taylor S. on

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Your staff were incredible however they were completely understaffed...only one person running the desk during the rush of Saturday morning. They were so accommodating given the circumstances. I had a reservation at 8:30 but ended up waiting in line from 8:25 to 10am due to the number of folks trying to either get a truck, open their storage area or simply buy a box. Because of the delay I ended up missing my moving window at my building and having to pay extra money. Uhaul should better staff their south Capitol location AND applaud their staff for being so nice, approachable and accommodating

Joseph W. on

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Customer did not leave a comment.

Sara V. on

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Not happy here 1)water pipe burst, flooding our unit, damaging some of our stuff. Never got anything from insurance company. 2)got a late charge one month after only being 2 days late on payment.

Kristi J. on

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Customer did not leave a comment.

Antonio B. on

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Charito C. on

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Even with pictures of the fuel level sent to the manager I was overcharged.

DEBBIE L. on

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Emily C. on

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The 10-inch u-haul I drove was very wobbly when in drive and I did not always feel safe in it. It felt like it was about to break down

Ashley g. on

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Customer did not leave a comment.

Eunice G. on

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The general manager, Margaret, was terrific! Very helpful and knowledgeable. I really appreciated her help.

Danielle F. on

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I would probably recommend it to a friend for sheer convenience, but the customer service was not great. We had to wait in line for a while, but someone who had apparently clocked out but was still by the register didn’t acknowledge us, so we didn’t know if we were being ignored by someone working or if we were in the wrong place or what. Then, when I got the keys and was walking to get the van, I asked where to drop the keys and the agent pointed to the hole in the wall. So we run our errand, and the vehicle was great. Smooth drive, low miles, clean. Upon returning, I go to park it. There’s no fence or anything, and it’s relatively dark for a woman by herself in a big city. I go to drop the key in the slot, and then I see it says go to UHaul.com to check out. First, there should really be a /dropoff or something that saves me from having to navigate to the correct page through at least three links. Then, apparently I need to get all these pictures and mileage and whatnot. Would have been nice to be told that by the agent because now I have to walk back over in the dark, take pictures alone between several trucks (who knows who might be around), and then walk back around the building to drop the key. Knowing ahead of time would have saved me a potentially unsafe trip alone in the dark. Just a couple things to consider.

Bryan H. on

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Customer did not leave a comment.

Erin S. on

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Some staff members had a bad attitude

regina b. on

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It would greatly convenient if you could pay online before the move date, rental of truck and accessories. Other than that and no parking of private vehicles, everything was top-notch. Checking out was not stressful at all, dropping the truck back after hours. Thank you so much all of your help and assistance.

Richard H. on

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They suck wouldn't rent prepaid trailer nor would they rent direct to my employee because of out of state license - total BS

Anne S. on

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WHY DO YOU EVEN BOTHER TO ASK. YOU HAVE NEVER RESPONDED TO MY OTHER COMMENTS. YOUR TRUCKS ARE RICKETY AND OLD AND UNCOMFORTABLE.

Michael C. on

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Hire and train better quality staff. No greeting! Slow! Didn’t know how to reject insurance! Terrible

Bryan F. on

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My account is being OVER charged for no reason and you'll are still trying pull money off my card for more money!!

Steven L. on

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Customer did not leave a comment.

Karen C. on

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I appreciate the excellent customer service received when renting the storage and moving out. I was given a Uhaul truck that the air didn't work and it was hot. They should reduce the rental fee.

Eric R. on

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Online booking, pickup, and dropoff experience was excellent.

Karen C. on

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NO AIR CONDITIONING: I was given a truck with no air conditioning. It was very hot and I was completely drained due to no air. I reported it upon return and Desmond verified that it wasn't working and advised me to alert Sabrina. However, while inside completing the storage check out, he advised Sabrina that the air conditioning was not working when I turned the truck in. but said it started working after he drove it and reported it to Sabrina. The air did not work during my move and It was suggested that I speak with the Manager. I am using this evaluation to share my experience and request a discount due to the inconvenience of no air conditioning. I believe that it would have been helpful if the person issuing the truck would have turned on the air prior to my leaving and this issue would have been detected prior to my leaving. With the exception of not having air conditioning, everything else was fine.

JAMES C. on

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Reserved a caravan online (through the app) and called ahead. I still had to wait in line 45 minutes. There were 6 people in front of me and only one register open. The caravan provided was not safe to operate. The tail lights and turn signal were inoperable. Another driver made me aware of this. After returning back to exchange out the vehicle, had to wait another 30 minutes. Overall, spent 1.5 hours trying to secure a vehicle that I had already reserved online.

Lori O. on

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Staff was excellent. Vehicle was brand new.

Mark G. on

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The initial line at the start of day was long and slow. I had time enough to reserve a truck while I waited. The lady named Sabrina was nice and courteous but she needed help. She was trying to assist three customers at once. Sabrina deserves credit for all that she did.

alice m. on

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Ricardo H. on

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john f. on

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Took 45 minutes to check out a truck I already had reserved. Storage locker was not ready (still locked) when I arrived, despite a 1 hr heads up. GM didn’t cancel my contract, charged extra month.

Bret W. on

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The movers hired through moving help were horrible on both sides. They both also called and asked for more money. People move a lot in our business and I would definitely recommend that they spend the extra money to go through real professionals. In addition, every time there was an issue it took over an hour on hold with uhaul or moving help and no one ever seemed to have authority/control to make changes. The customer is pretty much on their own.

Akoi K. on

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I was over charge, customer service sucks, and the location is terrible.

Sarah K. on

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Customer did not leave a comment.

Adrienne W. on

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My experience was fine and the were professional however, the extra fees and taxes were costly. I went in renting for $19 and walked paying $136. I feel like I paid too much especially for a 24hr period. The advertising is very misleading. Can someone explain what the $22 CDW fee is? I only agreed to collision for $11. I returned the van with more gas then I left with so I hope it's not that. So with rental, collision and mileage I expected to pay well under $100.

Jane L. on

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Customer did not leave a comment.

Anne S. on

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GIBSON H. on

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Miss Akina is the best worker in this establishment understanding the needs of her clients. Watching her manage her clients was a pleasure no matter what their station in life was she treated them we

Adam F. on

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I was told in Tampa that my unit would hold a king size bed then got there in DC and it was way to small then they said they were sold out then last minute found 1. lost my payment as well. 📱 calls!!

Evelyn B. on

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Smooth and easy. Friendly customer service.

Tyler L. on

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I didn’t have the most favorable experience with uhaul considering staff did not make record of my move out day which led to being charged an extra months worth of rent.

robert h. on

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No complaints. Thanks

Malena A. on

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Found 3 rats in my things: 2 when opening Uhaul, another at my new, clean place. I had total disgust & fear, & some of my things have rodent feces (I have proof). The facility personnel were unhelpful

Vernon S. on

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Will definitely use this facility again. 👍🏾

stephanie b. on

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The new management force me out due to my dirt bikes after I told them that I took the gas out both of my bikes she's than told me that I will be getting an eviction so I decided to close out my acco

Aleseia S. on

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Facility was secure however it had a severe rodent problem & my goods were damaged with mice droppings and urination. 50% of unit floor was covered with droppings upon move-out. Staff wasn't helpful.

Kathleen S. on

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There are two young women who seem to be inconvenienced by needing to perform their jobs. The staff would benefit from a training.

tonya p. on

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This facility is infested with rodents. A lit of my belongings had mouse droppings and urine on them. As I removed items and took home mouse droppings fell out.

DAVENE B. on

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The staff was very friendly.

Joseph G. on

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Outstanding staffs, very courteous and professional. Good Job!

Sean M. on

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All good. Nice and clean and secure facility

SAMPSON B. on

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Poor service>

Ellen D. on

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Made moving easier

Joseph G. on

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Simply excellent. The front desk customer care agents are courteous and very professional, especially the young lady (can't remember of her name)... (landmarks: she has a tattoo around her neck).

KRISTIN C. on

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Excellent customer service

funda y. on

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The staff were very helpful but there seems to be an issue with running the ubox program: my movers had to wait for 2 hours to get the ubox loaded yesterday.

alonzo h. on

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The customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.

Francesca V. on

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Nikita at the front desk was so amazingly helpful.

bianca C. on

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great service from everyone on staff. WOW!

CHRISTOPHER T. on

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Equipment should not be stored in the loading dock area. It is incredibly frustrating to find half of the spots filled by trailers and not have access loading dock. Need more carts. $ way too high.

ARA J. on

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Was satisfied with my storage time at this facility.

CLINTRECE S. on

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Professional and caring loved my associate experience!!!!!!!!!!

allison f. on

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My unit did not have a mouse trap and there was mouse poop in all of my stuff and holes in my clothes and I had to get rid of everything

PAUL L. on

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Capable Staff, Facilities maintained, Slow Elevator.

Cecilia D. on

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None

Kyle B. on

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I had my UBox delivered from this location. No issues for me.

Arvind B. on

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Terrific staff and service

Arvind B. on

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Terrific crew of people and nice and easy to work with.

Carol H. on

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Thank you for a short storage option.

Ismaelia D. on

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I was not informed the requirements to drive the u box around like, the size of the car has to match the weight of the box, the car has to have a plug for the turning signal lights and more

Keith R. on

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The staff was very helpful in checking the truck out and checking it in. The U box was ready as requested and I have already recommended U Haul and the U box to family and friends.

Samantha M. on

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The best customer service I had the entire move. We went through a bunch of obstacles to get our truck and trailer and then to find somewhere to get storage and drop off. Aquina was wonderful

Ramy S. on

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. Not only that I was delayed by an hour and 45 minutes until the staff was able to locate a car, the agent straight out lied to me about the storage space and all my belongings still in the car

Felicia G. on

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Need new manager. need diversity in the staff. Communication and customer service need improvement

KRISTIN C. on

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Excellent customer service.

John E. on

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The team of U-Haul and MovingHelp.com (Cadillac Movers) was great. We never had to even go to U-Haul! The movers did it all. Picked up the U-Box, loaded it, stored it at U-Haul, brought it to us wh

Jane L. on

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Staff here is excellent! Always very efficient and nice! The only issue I had with this facility...... the elevator was broken a lot. VERY inconvenient, since I was on the 3rd flier.

Kevin J. on

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Great service and very professional

LENA G. on

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This U Haul was recommended once I advised the agent of my storage needs and 24 hours entry usage.

Sheila M. on

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I don't have no comment

Jason S. on

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Staff and management are wonderful!

James J. on

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My family really need the support. However the cost was great

RITA G. on

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The staff at the 1501 South Capital location could truly teach what good customer service looks like. Each encounterl always made what could have been a stressful situation calming. Kudos to the team!

Tina J. on

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The front desk staff need to seriously improve their customer service skills. Very smart-mouthed and rude!

TYLER S. on

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Our storage room was infested with Rats, which ate my furniture and defecated all over our belonging. Staff were not sympathetic or helpful and simply gave us contact information for insurance.

renetta s. on

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I had an overall good experience. It was very clean and I felt very safe during my visits.

Alejandro G. on

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Excellent

Christopher H. on

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The staff was friendly and helpful in selecting the right size storage unit for me.

caitlin c. on

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Very friendly and accommodating staff despite our miscalculation of how large of a storage room we needed

Rachel D. on

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Easy to access

tom v. on

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I literally was amazed at how easy Uhaul made my move from beginning to end and the free month of storage was extremely helpful to me while I found a place to move to. Movers were great too!

raudel l. on

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Great service

RITA G. on

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Nakita, Erica and the young man who assisted me with putting my purchases in the car could honestly teach customer service. They made what could have been a bad experience, a seamless process.

annie p. on

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Good as always.

Grace E. on

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The two guys working in the garage on 11/19 were truly wonderful and extremely helpful while we were moving stuff into our storage unit. I didn't catch their names, but they are star employees!

Darryl W. on

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The only reason I left Cubesmark was cheaper and more space.

Anne C. on

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The movers did not park the box in between the permit signs, so it got parked in and we couldn't unload it without having to manually shift it with 8+ people. It was EXTREMELY inconvenient

DWANE B. on

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all has been well since being there. since my stroke (10-10-17) not driving and living in dc, I need to put that money thank you back in my pocket preciate all ya dun fo me.

January L. on

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Staff was very friendly and prompt.

heather p. on

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Everyone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.

steven s. on

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There was a shortage in carts and the use of the other elevator was out of service for some time. The bathroom had a shortage of paper towel as well. The rent rate kept going up and I dont know why.

ELISE P. on

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There was a dead rodent under my things, that started to decay. It left my things with a horrible scent.

Victoria B. on

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Staff was extremely helpful and understanding when I couldn't get into my U-Box because I had the wrong key for the lock. They helped me get a locksmith and were very kind during my long wait.

Elizabeth D. on

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Crystal was incredible - she alone at the front and was able to multitask & address her customers' needs with savvy & kindness. Was impressed with her and the rest of the U-Haul team. Problem-solvers!

ADRIAN W. on

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The hours could be extended on the weekends

SANDRA G. on

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Uhaul hooked me up with some movers while I was on the phone with them. The mover i received was extremely unprofessional (3M Movers) and sent me profane harassing text messages.

maurice r. on

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Thanks for a great experience with you all looking forward to using it again if I have to

Elizabeth Z. on

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Staff were friendly and helpful, but clearly exhausted and overwhelmed. UBox was not at all prepared when I arrived and then initially hitched to the wrong type of vehicle.

Leona P. on

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Manage and staff excellent customer service

peggy n. on

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none

PATRICK K k. on

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The staff was friendly, helpful, and efficient. I would recommend this UHaul Moving & Storage facility to anyone!

Cassandra B. on

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Mold and mildew were found on a number of my items which I had to dispose of. I also detected the odor of such on a number of other items which I attempted to clean and keep.

katelyn c. on

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Reservation was at 10:00 am. My truck & boxes were not ready until 2:00 pm. I was given the wrong truck because my truck was given to someone else. One of the blinkers on the trailer didnt work.

Vanessa W. on

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Best Uhaul I have ever been to!

Rachel M. on

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Prices increased monthly due to "new paint" and "storage improvements." My things were covered in mouse poop after a week.

Laura R. on

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Your company is excellent that my first time using u haul storage

JOSE G. on

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Everything you need! The cost is starting to creep up

Daniel B. on

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Stop parking your trucks at the loading dock. Leave the loading dock available for your storage customers. Moving in and out was a major pain as almost every spot was taken by unrented uhaul trucks.

WILLIAM F. on

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The ladders were broken and extremely difficult to move around. Besides that we were happy with our storage unit.

Demaris A. on

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I really felt comfortable with my furniture being at this location and the Staff is Awesome!!!

Jennifer P. on

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I felt that staff thought I was a nuisance to them. Bathrooms were out of order. Hours posted on the website are different than the actual hours. There were not enough utility carts.

Ronald G. on

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Layers of dust, grime on bathroom Well lit, but not secure. Garage door broken, simply covered via boxes I walked through, staff member (1) talked down to me for saying "I don't understand". Abysmal

nathaniel m. on

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The absolute worst customer experience of my life. I received no help, nothing was delivered on time, no agreements were upheld, and I this experience has ensured I will never use Uhaul again.

James H. on

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Hard to find a place to park and not very easy to navigate around. Staff not too helpful.

WARREN D. on

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This is an excellent property, well maintained and the staff is very helpful with the exception of 1 person on the property at 7:30pm Aug. 11th wearing a black shirt, very rude and intimidating.

sarita m. on

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OMG 😮 MICE dropping...

john J. on

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Our box was not ready on time, and we almost had to reschedule with the moving company to come back the next day.

Nancy H. on

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The customer service rep (Andrea) was extremely pleasant and helpful. When I received my confirmation on the storage unit, the date was wrong. When I called back, another woman hung up on me and date

grover t. on

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Good facility

Ebony K. on

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Thank you!

frances h. on

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Restroom in storage area out of service. I tried to inquire about it with the girls there, they just waved me on to the front. Didn't get out of their seats. Their door locked. Long hot walk in July.

Jason M. on

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Charging additional monthly fees for 24-hour access is a scam. As, the facility is built to accommodate this service, it should be a basic inclusive ammenity. External security is questionable.

Darcha E. on

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Staff was extremely unhelpful and did everything possible to circumvent trying to solve issues that customers brought to their attention. Front desk staff was rude and apathetic.

Bentley H. on

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Was forced into this unit because truck rental agent lied about unit being avaliable. Was supposed to get month of free storage and didn't. Sketchy part of town and incredibly unhelpful staff

Jordan M. on

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No issues.

Aiyana B. on

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My moving experience to D.C. started as a nightmare. Even my UHAUL experience started as sub-par... enter Dawn. SHE WAS AMAZING. Returned my calls. Helped me to locate my U-box and got me movers. Thx!

Leona P. on

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taking out the system my monies went to someone unit walk to unit changes made, manager that handled it gave me my receipt cross my due date 6/6 said she was giving me until 8/6 I'm in pre-auction

Timothy K. on

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Convenient

danyell o. on

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They tried charging me extra charges, I set up auto pay and it didn’t take off which caused me to get a late fee, and they didn’t even give me a notice or anything. People NEVER answer the phone line.

Ashley S. on

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Everything about my experience with Uhaul in this move was terrible. I understand that mistakes happen, but there were mistakes at every step of this process, it was miserable and exhausting.

TANYA R. on

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The person at the register when I closed my account on 5/12/18 afternoon was excellent. She expedited me through the process.

alexis a. on

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Although I never seen any mice, after cleaning out my unit as well as going through boxes and my belongings, there were mice droppings all throughout my stuff. Still sterilizing everything.

Basilio G. on

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Personals were very unfriendly.