Customer Reviews for U-Haul Moving & Storage at S Cobb

5,667 reviews

2416 S Cobb Dr   Smyrna, GA 30080
(Intersection of Windy Hill Road and South Cobb Drive)

(770) 432-5249

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 432-5249

2416 S Cobb Dr
Smyrna, GA 30080
(Intersection of Windy Hill Road and South Cobb Drive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff is friendly, efficient and personable.

Dana M. 
Rating:
5.0

Always friendly staff and great equipment!

Parker V. 
Rating:
4.0

Mr. Channel was very friendly and we appreciated his help

Jamal S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Have the extras I ordered (no furniture dolly), but they made it right by giving discount.

Kathryn H. 
Rating:
4.0

Customer did not leave a comment.

HOMER P. 
Rating:
5.0

Customer did not leave a comment.

DEVON S. 
Rating:
5.0

No problem bring equipment back People were very friendly

MARCIA H. 
Rating:
5.0

I tried to return a trailer but they were too full so I had to go to a different location 6 miles further into traffic

Raymond S. 
Rating:
4.0

Customer did not leave a comment.

Kailey W. 
Rating:
5.0

Megan was amazing. I had accidentally scheduled the incorrect appointment, and she helped me change it with no issues and get me exactly what I needed. David did a great job installing the trailer hitch and got it done so quickly and efficiently! Both of them should be commended on their excellent customer service!

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Natalie B.  |  Overall Experience 
Rating:
5.0

Very good

JOHN T. 
Rating:
5.0

Excellent customer service.

Scott B. 
Rating:
1.0

Very rude and dishonest

Carolann M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

KHALIL G. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

great people

James W. 
Rating:
5.0

Customer did not leave a comment.

Jorge E. 
Rating:
5.0

Great job!

FALAN H. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

my pick up location was changed due to not having the size truck I needed

Steven M. 
Rating:
4.0

Timing means everything

Cora J. 
Rating:
5.0

This wasn't the original return location. Your online process of location drop-off only gave a few locations, and the one I originally chose, 1185 S Cobb Dr, isn't a u-haul site. While I was using the self-guided drop off instructions on Labor Day, the owner of this storage place came out and informed me I couldn't leave the trailer there. Why did this happen??? Not a good experience.

MARLA K. 
Rating:
3.0

Customer did not leave a comment.

John Alasdair H. 
Rating:
5.0

Meagan is the Best!!!!!!!!!!!!!

Charles C. 
Rating:
3.0

The truck I rented was dirty it had finger prints on the windows/ mirrors and a little dusty during a pandemic

Arnetta G. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Loyana S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
3.0

The truck couldn't go up hills. Like the transmission was bad or oil was old. Made a hour trip into three.

Drew S. 
Rating:
1.0

Check out rude. No understand how to work computer. Tried to give me store credit with an on line purchase when I tried to return 6 boxes. Just Ghetto. I am sure you losing money Dr. Stadeker

Wilkie S. 
Rating:
5.0

Yucky truck but great people.

Terrell P. 
Rating:
4.0

Have the equipment at the location requested since we reserved two weeks in advance!!

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Don't offer a truck without proper running Air conditioning to customers in 90 plus degree weather.

NEAL W. 
Rating:
4.0

U-Haul would be a great company if the reservation system was updated. Even with a reservation, it takes too long to walk in and secure your rental.

Arthur P. 
Rating:
5.0

Continued Service As Is For The Day 🙌🏿👌Steve

Steven R. 
Rating:
5.0

Incredible experience all around.Great customer service and the staff were super friendly.

NaTasha M.  |  First Impressions 
Rating:
4.0

Have more parking space

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

JORGE P. 
Rating:
5.0

Customer did not leave a comment.

LEESHUN B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Excellent customer service and a top level team both pickup and drop off.

Victor M. 
Rating:
5.0

Great customer service!!

Robert B. 
Rating:
4.0

Make sure equipment/tow dolly are in the truck.

RHONDA MARIE C. 
Rating:
5.0

I have had some bad experiences with U-haul historically. I say that to say if I am giving a good review, it means something. I have had three straight outstanding experiences with the South Cobb location. The associates/management were courteous and supportive. The transaction process has taken an average of 5 minutes to complete. The drop off is painless. The trucks rented were good in quality and clean. Thank you for the great service and this will be my only stop when I need moving services.

Darren S. 
Rating:
5.0

Really easy to pull in and out of and the employees that helped me were friendly and professional.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
1.0

The 2416 S Cobb location was fine. This review pertains to the 5295 S Cobb location, who turned me away when I tried to return trailer because they were full, yet only half the trailer parking spots were taken. People did not come out of office, I had to go in. Lady was rude. So I had to deliver your trailer about 10 miles roundtrip out of my way which took about 45 mins. Ridiculous experience.

Jeffery C. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Most painless I have ever done. Well thought-out process. Very welcome at the end of a long trip. UHaul could do better on allowing a return location change... hard to find/change location (I didn't).

RONALDELLIS K. 
Rating:
5.0

Only one rep...long wait

Ade F. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Nice customer service reps.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Dymond A. 
Rating:
2.0

I'm not sure whats going on but I have been charged three different times. I've reached out to find out and correct it and have not gotten any response

Jacqualine D. 
Rating:
5.0

Customer did not leave a comment.

Shanise S. 
Rating:
5.0

Continue the great service.

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
1.0

Staff very rude and equipment could be better

Steven N. 
Rating:
5.0

Keep Megan employed. She is awesome.

Mary B. 
Rating:
3.0

The requested equipment was not available (there is a "shortage" that mysteriously occurred, even though I had spoken to the store over the phone two days earlier and this possibility was never mentioned). So I was force to upgrade the truck size.

Michelle B. 
Rating:
5.0

Awsome place to Rental Equipment

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
3.0

They gave me the wrong hanger for wardrobe boxes. I had to go back during moving day....big hassle.

Daniel B. 
Rating:
3.0

My location was changed and then I got a truck instead of a van, which I got a “guarantee” that my van was at the first location. I was nervous driving the truck and the mirrors were impossible to move and had horrible blind spot while driving. I would have preferred a van. Also the furniture dollies which I requested were out. (Your employees at the location were kind.)

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Shelbey M. 
Rating:
3.0

Truck had extremely low gas tank, and a turn signal was burned out.

John F. 
Rating:
5.0

I was shocked at how easy it was to hook up the trailer to my car. Both the rental and the return were super easy and the staff were extremely friendly and helpful.

Stacy D. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Conner L. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
1.0

Vehicle broke down still charged full price.

MICHAEL H. 
Rating:
5.0

Very friendly staff

Paul O. 
Rating:
5.0

Have an Amazon type lock box where I can pick up my key without a person waiting on me. After allowing mobile check in, I scan a bar code and the door holding the key to my truck opens

Quentin H. 
Rating:
5.0

Megan's professionalism is the reason i keep returning time after time.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Mack M. 
Rating:
5.0

Customer did not leave a comment.

AMELIA G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
4.0

Customer did not leave a comment.

Kimberly J. 
Rating:
4.0

I ended up having to add air to all tires after loading the tow vehicle. The people were good this was just an oversight.

FREDERICK R. 
Rating:
5.0

Customer did not leave a comment.

Jamila M.  |  Overall Experience 
Rating:
5.0

Great customer service

EDGARD S. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

ANGELO M. 
Rating:
5.0

Excellent from the drive in until the drive out

Lanetha J. 
Rating:
1.0

Make sure that is a vehicle available at my apointted time

Katrina B. 
Rating:
3.0

Location was only found minutes before needing to pick up trailer. I was informed at my actual pickup location at my scheduled time (arranged three days prior) that they were unable to find an auto transport for me and that I need to wait for a phone call. I called U-Haul and they found me an auto transport in Smyrna. I arrived and the Smyrna facility was fine. The trailer however was an old beat up steel trailer, not the aluminum one I was hoping for. The trailer coupler was pretty beat up and both I and the employee working struggled to get it to latch. Proper ball, perfectly aligned, raised and lowered trailer etc, rocking the car forward and back, the latch was likely damaged and required the employee and I to manually lift and slam the trailer down multiple times, This was an issue again for me later when I was required to re hitch the trailer again (I'm not an amateur at hooking up trailers). The facility itself was fine, but I would have liked U-Haul to have found me the trailer I reserved and communicated where it would be, without me having to drive around calling and searching myself.

Casey T. 
Rating:
5.0

Customer did not leave a comment.

Alan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronesia M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Regan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelli p.  |  First Impressions 
Rating:
5.0

While the overall experience was great, unfortunately, I was rented a unit that was already rented and sold a lock that was not the right one. It was a doozy when I arrived and could not put my stuff in the assigned unit. However, when I told the store mgr of the issues the next day, he took the time and care to make everything okay. He even replaced the incorrect lock at no cost. Excellent Customer Service!!!

ALLITA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devante B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorothy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tennith S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

timaryah b.  |  First Impressions 
Rating:
5.0

The unit is advertised advising that the space can hold a 2 bedroom. This is false unless your 2 bedroom is boxes only.

mackenson j.  |  First Impressions 
Rating:
4.0

This location is GREAT.. except there needs to be a lift or elevator for moving heavy items alone. I know this is a big ask, but it would set your location apart from every other location and you could charge for the service in some way.

RICHARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANELLE W.  |  Overall Experience 
Rating:
5.0

Great customer service and very efficient. The facility is clean inside the store and in the storage unit. I will definitely recommend to those in need of a storage facility.

Amber T.  |  First Impressions 
Rating:
5.0

Management was very helpful and understanding.

JUSTIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LyTania T.  |  Overall Experience 
Rating:
4.0

It would be more convenient is the access hours were extended after 10pm. I had two units. I closed out one online with no issue. The second one was closed without my consent. I had emptied the unit and it still had my personal lock on it. It was closed after I had already paid for the month. I will visit the location to get an explanation. The employees were always nice and professional. They answered all of my questions.

Chinitha A.  |  Overall Experience 
Rating:
5.0

We had a concession trailer stored there for 4 years. We had no issues whatsoever with this company. David the store manager was super helpful when it came time to finally remove our trailer from their facility. We had to get it towed to our house from their facility and it was quite the job because it sat there for so long. He took his time helping the tow truck driver to come up with ways to get the trailer to roll, but the tires were flat. He tried to fill them and they wouldn't inflate, it wasn't on the rim properly, so he took the tires off filled them with air, and then placed them back properly so that the tow truck driver could tow it, thank you so much for that. My overall experience with the company has been really positive.

LYNETTE A.  |  Overall Experience 
Rating:
5.0

The staff at 2416 South Cobb in Smyrna, Ga were especially friendly! David and Cameron were very helpful! They deserve a raise!!!! I arrived at 2 minutes until closing but they stayed and made sure I was situated and knew where everything was! Very good job!

William A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martin V.  |  First Impressions 
Rating:
3.0

I had made a reservation for a storage unit and called and confirmed the day before and the day of. They said they had it but when arriving they lost my reservation. They gave me a unit but it had a lock on it and they didn't have a key my movers were on hourly pay. So that cause their time to increase. More money out of my pocket. This could have been handled a little more better

markus f.  |  First Impressions 
Rating:
5.0

This is a very busy store, but the guys there give great customer service. A young staff, but they give their all & are always courteous.

Rene J.  |  First Impressions 
Rating:
1.0

When I arrived, I was advised that everything I did over the phone with the customer service rep didn’t matter. That they are not connected to the store. I reserved an 8x12 and got an8x8

Jaz D.  |  First Impressions 
Rating:
5.0

Tim Tuggle helped me, he was constantly Multi-Tasking, helping others as he helped me. He then proceeded helping me, showing me the pass code that gave me access to my G-10. Thanks to Tim Tuggle,

Jack B.  |  First Impressions 
Rating:
5.0

The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍

FABIAN J.  |  First Impressions 
No reviews have been submitted for this location.

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