U-Haul Moving & Storage at S Westmoreland Rd

2458 reviews

3165 S Westmoreland Rd   Dallas, TX 75233

(214) 333-2168

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(214) 333-2168

3165 S Westmoreland Rd
Dallas, TX 75233

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Tia was amazing

JOSEPH FITZGERAL W. 
Rating:
5.0

Customer did not leave a comment.

Sapphire W. 
Rating:
2.0

Was charged additionally, because we didn't fill the truck entirely despite when we were told you could return it at half a tank, which would make sense since it only given to us half full. U-haul needs to either have an universal rule for that, instead of being rude to customers.

Ashley J. 
Rating:
3.0

return customer service was not friendly, really bossy.

juan M. 
Rating:
1.0

Gentleman at tge front counter was extremely rude and made me wait almost an hour to get the truck I had reserved the day before

ALICIA S. 
Rating:
5.0

Customer did not leave a comment.

ROSS W. 
Rating:
5.0

Customer did not leave a comment.

Kelly Joe W. 
Rating:
4.0

Customer did not leave a comment.

Evan B. 
Rating:
3.0

The place had great signage for where to drop off my rental and it was clean. Staff however seemed a little disengaged. They weren't rude but I wouldn't rate them for five star customer service. I'd go there if I had to but it wouldn't be my number one choice

Chelsey J. 
Rating:
1.0

Read a customer's reservation before entering them as a walk in. This location has overcharged me as well has charged my staff's card for the rental. This could have been prevented if the agent would have read the reservation details stating I was a corporate account.

RONOVAN C. 
Rating:
4.0

Customer did not leave a comment.

EFRAIN C. 
Rating:
5.0

Everything was great! Staff was great!

KENNETH G. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
2.0

Customer did not leave a comment.

YOLANDA A. 
Rating:
5.0

I have used this particular U-haul area for over 5 years. I love the excellent customer service that I have received here. Thank you!

Kathryn H. 
Rating:
5.0

Thank you for your excellent service. We have been using this location for several years without any problems.

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

regina S. 
Rating:
5.0

We're very friendly and helpful and Tia was very bubbly and considerate.

Steven E. 
Rating:
4.0

Customer did not leave a comment.

cruz G. 
Rating:
3.0

Did not have handtruck/dolly available with truck. Also, this was not the original location where I had reserved a truck. It placed me behind schedule. This the second time I reserved a vehicle and it was not there when I arrived. Not from this location but from another location.

BENJAMIN R. 
Rating:
5.0

Thank you

ANGEL G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY S. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Assistant manager is great. Other employees are average.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Donna T. 
Rating:
4.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony M. 
Rating:
1.0

Customer did not leave a comment.

Dashawn S. 
Rating:
5.0

Somethings were broken but I would use again. First time experience and looking forward to the next.

ladine G. 
Rating:
5.0

She was very kind and sweet person and very explainable and very polite . And explain everything we needed to know . Good job Thank You

RAFAEL R. 
Rating:
4.0

Add a courtesy bell or camera to be able to promptly assist customers when the associates are outside working.

rashanda G. 
Rating:
5.0

Customer did not leave a comment.

Twania E.  |  First Impressions 
Rating:
5.0

The staff and manager Michael are so helpful, great team work

Craig P. 
Rating:
5.0

wonderful service from Grayson. Very clean truck.

JOHN-PAUL L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA O. 
Rating:
5.0

Customer did not leave a comment.

Candience H. 
Rating:
5.0

Customer did not leave a comment.

Jessica U. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA S. 
Rating:
1.0

The van was not drivable the next morning nor was anything taken off of the bill so NO I would NOT recommend U-Haul to anyone.

DEBORAH ANN P. 
Rating:
5.0

Your manager Micheal very professional.

SHERRI L. 
Rating:
5.0

Customer service was outstanding

DANTE G. 
Rating:
5.0

Customer did not leave a comment.

Jackie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim R. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Service was excellent

Waymon K. 
Rating:
4.0

The location was very busy, causing a line holdup and lot of waiting

qingming Q. 
Rating:
5.0

Tray under the console had used tissues and a used blue face mask in it, I did NOT remove them. The drink trays had sticky residue on them. Overall though the truck was fine

Larry S. 
Rating:
0.0

It would be a good experience if they would have had gave me a good truck instead of a dead battery and when trying to get roadside assistance nobody answered me for about 30 minutes

Marvin R. 
Rating:
1.0

Vehicle smelled like beer, fuel gauge and mileage was incorrect. Vehicle ran horrible and almost shut off several times. Location charged me for 2 appliance dollies even thought I only purchased one and still haven't refunded my money.

LASHUN W. 
Rating:
5.0

Customer did not leave a comment.

JULIAN S. 
Rating:
5.0

Nothing at all. Great location

Ray B. 
Rating:
2.0

paid for blankets but did not receive them

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

DENISSE G. 
Rating:
4.0

I made my reservation for the camp Wisdom and 35 location because it's 1.1 miles from my house. I book my reservation and arrive at 7am per the text message I received from your system. The young lady behind the counter tells me my reservation was cancelled because my pick-up times was supposed to be 5:30 (even though they weren't open) and they don't have any cargo vans available. So she made me a reservation at the next closest location that had a cargo van. (This added 10 extra miles to my trip because of these distance from my house) I arrive, rent the van and the young lady behind the counter tells me when everything is complete, of you're going to return it late just give me a call. She never said anything about additional charges if I was late or I would have changed my return time to give me a greater space cushion. I go and use the van for what I needed and encounter an accident on the freeway that delayed me by 40 minutes. I call the young lady and tell her I'm going to arrive at 4 instead of 3. She tells me "you're extending your contract which will result in additional charges of $41.50 and hangs up. At this point I'm livid. I get done with the van, get gas and arrive at your U-haul center at 3:48p. The young man checks me in and tells me not to worry about the extra charges, he will put me down that I returned the van on time. I was extremely disappointed with the way the additional time request was handled by your representative to say the least. If I do recommend or use this location again (I probably won't, I'll just use Penske because I have rented from them before and they don't play games like this) I will automatically add 2 hours to my return time to avoid the frustration.

GARY S. 
Rating:
2.0

Be truthful!

EDDIE C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
1.0

They need to close this location down. VERY VERY Poor service there. Uhaul was not clean at all. They didn't check to see if we had the car on there right and when we went to turn it in found out that we didn't thank god it didn't come off the trailer. Will NEVER use Uhaul again or send any family members or friends there.

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

DAVONNA T. 
Rating:
5.0

Good Service

daphne K. 
Rating:
5.0

Customer did not leave a comment.

PRINCESS K. 
Rating:
5.0

Customer did not leave a comment.

Winchester J.  |  First Impressions 
Rating:
5.0

The service rep was friendly and efficient.

Julie M. 
Rating:
4.0

Customer did not leave a comment.

DIANN W. 
Rating:
5.0

Customer did not leave a comment.

AUDOMARO S. 
Rating:
4.0

Customer did not leave a comment.

Janet M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLAAS G. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Employees at this location were disengaged and transactional. Is it too much to ask that a cashier look a customer in the eye? Use a friendly tone? That she Not cuss at the card reader and huff and sigh? No masks on male employees was concerning as well.

DANIELLE S. 
Rating:
4.0

Customer did not leave a comment.

JESIKA D. 
Rating:
5.0

Don't change a thing!

brenda B. 
Rating:
1.0

Customer did not leave a comment.

Eugenio G. 
Rating:
2.0

Since we are in a pandemic, it would be safer for us all if the employees wore masks.

LISA R. 
Rating:
5.0

No need to improve anything,my treatment was awesome

Ruth H. 
Rating:
5.0

Nothing Mike the GM was Great

Gary J. 
Rating:
5.0

Tia was excellent! Everyone was very helpful.

LASHA B. 
Rating:
5.0

Customer did not leave a comment.

Artanya W. 
Rating:
1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

santosh t.  |  First Impressions 
Rating:
2.0

Employees were extremely rude and weren't speaking loudly and clearly even though they didn't have mask on

Vincent E. 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA R. 
Rating:
5.0

I highly recommend company transparency, I had someone calling me asking about a rental and when would u return it, I told her it was returned in the same day, her attitude was noting short of asking as though I was lying. Do better on keeping up with your rentals .

Christi R. 
Rating:
5.0

Customer service was great.

Alice G. 
Rating:
5.0

Although this location treated me well my fort chive location did not let me know a truck was not available until the day of my pickup.

Lynda J. 
Rating:
5.0

The 2 ladies who worked the morning of 9-26-20 they are FABULOUS. For those 2 ladies I will always rent from them while in this area.🤝🏽🤝🏽🤝🏽🤝🏽👏🏽👏🏽👏🏽👏🏽👏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙋🏽‍♀️🙋🏽‍♀️🙋🏽‍♀️🙋🏽‍♀️🙋🏽‍♀️🥰🥰🥰🥰

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Mark U. 
Rating:
4.0

Customer did not leave a comment.

Sonja B. 
Rating:
5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Hisham E.  |  Overall Experience 
Rating:
5.0

The best Texas location

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

kevin H. 
Rating:
3.0

Need more help at the front counter; it was a Sunday morning and there was only 1 person at the counter; averaging 20 minutes per person. The counter person was very friendly, only a little frazzled as she had several people in line. The people who arrived at 7:30 didn't get finished until about 9. Took me about an hour.

JACQUELINE J. 
Rating:
5.0

Customer did not leave a comment.

Sara E. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

LEVIVIAN H.  |  First Impressions 
Rating:
3.0

MY CONTACT WAS CHANGED WITHOUT MY KNOWING AND I FEEL LIKE I WASN'T HANDLED FAIRLY. BUT YOU GOT YOUR MONEY AND I WAS TREATED UNFAIRLY. I DIDN'T KEEP THE TRUCK FOR THE FULL LENGTH OF TIME AND I FEEL I WAS PENALIZED FOR DOING THAT

RODNEY EUGENE C. 
Rating:
1.0

Sales people were rude.

James H. 
Rating:
5.0

Easy and cooperative personnel

FAROOQA Y. 
Rating:
5.0

Customer did not leave a comment.

DAVIDANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Delwin R. 
Rating:
3.0

The cabin of the truck had an awful odor (“wet dog”) but I was in a hurry and didn't request an exchange.

CARLOSANTONIO L. 
Rating:
3.0

Customer did not leave a comment.

yolonda H. 
Rating:
5.0

I had to return a mattress bag but did not have the receipt. I received a credit which could not be activated for 24 hours i believe. I was renting for a second time in a week and could not get the credit applied to my rental. I now have a $3.48 credit which i will never use. This was really inconvenient, i realize it is a small amount but its money i cant ever get back.

RUSSELL B. 
Rating:
4.0

Customer did not leave a comment.

Tashez R. 
Rating:
1.0

I had the worst experience ever at this location and my funds were taken out twice for two different amounts. One of the charges is still pending.

Kylan C. 
Rating:
5.0

Customer did not leave a comment.

Latoria J. 
Rating:
3.0

None of the workers were wearing masks, but service was quick and efficient.

Ciara G. 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  First Impressions 
Rating:
1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

LYENANDRA C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kiole J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexcia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoninette A.  |  Overall Experience 
Rating:
1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

sheryl m.  |  First Impressions 
Rating:
4.0

Thank you for making my move out easy and simple.

Victoria M.  |  Overall Experience 
Rating:
4.0

none

Kristina S.  |  Overall Experience 
Rating:
1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Neera B.  |  Overall Experience 
Rating:
3.0

The service over the phone was better than the personal service upon arrival.

Allen W.  |  First Impressions 
Rating:
4.0

n/a

darrell b.  |  First Impressions 
Rating:
3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Blaise B.  |  Overall Experience 
Rating:
5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

diana r.  |  First Impressions 
Rating:
5.0

Amazing and convenient!!

Kimberly B.  |  First Impressions 
Rating:
4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

CLARENCE D.  |  Overall Experience 
Rating:
2.0

The staff is very rude it have never ever taken me 2 days to move

Delia s.  |  Overall Experience 
Rating:
1.0

My experience was horrible!!

Angela A.  |  Overall Experience 
Rating:
1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Angela A.  |  Reservation 
Rating:
2.0

The people don’t know how much to do the company rules anyone know nothing

carman n.  |  Overall Experience 
Rating:
1.0

Customer service is awful

kishandra j.  |  Reservation 
Rating:
1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Audrey W.  |  Reservation 
Rating:
5.0

I wish u stay opened longer during the week, other than Fri/Sat.

henry t.  |  Overall Experience 
Rating:
4.0

Good service

Mayra F.  |  Overall Experience 
No reviews have been submitted for this location.

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