Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Air conditioning was not kept cool enough to protect all items from damage
alexandria s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
4.0
Customer did not leave a comment.
senia M.
Rating:
5.0
Customer did not leave a comment.
Robert O.
Rating:
5.0
The U-Haul experience was great for the Ubox drop off and pick up. The challenge was with moving help. I could not find one that had the COI my condo association needed. I ended up hiring a moving company to get my stuff out and deliver. That worked well, but delayed my delivery by over a week. Knowing this, if I use Ubox again I would not book moving help through the application.
jay R.
Rating:
5.0
Great experience!
JLM E.
|
First Impressions
Rating:
5.0
All the staff were awesome! They patiently helped me choose the right equipment to move a heavy pallet and got it ready right away. They went the extra mile to make sure everything was great. I'm truly thankful!
Alejandro S.
Rating:
5.0
Great experience at great price, half the cost of other options.
maureen R.
Rating:
5.0
Customer did not leave a comment.
DENISE L.
Rating:
4.0
it took 6 weeks for haul to get my box from newport Rhode Island to my house.....no one I ever spoke with knew what was going on....everyone transferred me to another department.....uhaul gave me a quote to have my box go from my house in Rhode Island, to my house in stuart florida, once they got my box, I was told I had to pick it up in pompano beach.......
james M.
Rating:
5.0
Customer did not leave a comment.
Zackary E.
Rating:
5.0
No pads were given
Omeile G.
Rating:
4.0
Uhaul.com mixed up pickup location so caused several hours delay on my move. Mission Bay uhaul does not have trailers for rent. Please update this so more people don't have to waste time.
Anthony F.
Rating:
4.0
I had a good experience, everything went well..
Maraine C.
Rating:
5.0
There were no pads when the unit was delivered. That was no fault of the pompano location. I was also charged twice $1060 for the shipping charge, it was reversed after the days but it was embarrassing and a also a hassle to use another card
Omeile G.
Rating:
4.0
Customer did not leave a comment.
Elizabeth Z.
Rating:
1.0
Customer did not leave a comment.
DANIEL G.
Rating:
3.0
Customer did not leave a comment.
Diana D.
|
Overall Experience
Rating:
3.0
Can't wait to help spread the word when you open Facility in West Palm
Tammy M.
Rating:
3.0
Good !
John S.
Rating:
2.0
This is the second experience I have had @ this location both resulting in problems. First experience was the location not leaving the keys in the lock box which was a major ordeal. I had a job scheduled for that time and had to wait until the next morning to pickup the truck. The next time I used this location they overcharged me to fill up the truck with gas. I returned the truck with more gas than when I picked it up. I was charged 96 extra dollars. I got the money refunded to me after I waited on hold for 52 minutes. I rent uhauls all over the country and normally have a positive experience.
Michael M.
Rating:
5.0
Customer did not leave a comment.
Miko J.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Geovanny R.
Rating:
4.0
Customer did not leave a comment.
Hector T.
Rating:
4.0
Customer did not leave a comment.
Jose G.
Rating:
5.0
As long as you have a Reservation you have NO PROBLEM.
Kimberly F.
|
First Impressions
Rating:
4.0
Mobile pick up didn't work, staff not friendly enough. Got charged insurance plus a security deposit, didn't receive my printed agreement and realized at the end.
Aldo M.
Rating:
2.0
Ensure your staff check the vehicle before making inaccurate confrontations in the system. Bad customers service!
Jessica D.
Rating:
5.0
Nothing
Tamara G.
Rating:
1.0
My wallet was stolen from the truck at the time of the check out. My debit card was used and large amount of money was stollen from my bank account. I have filed a police report. Make sure you carefully select the people you hire to prevent others from what I'm going through right now!
Steven A.
Rating:
5.0
Customer did not leave a comment.
Suelen D.
Rating:
5.0
Customer did not leave a comment.
Dennis C.
Rating:
3.0
The location did not have the equipment I ordered like moving dollies which I had ordered. Frustrating
Matthew C.
Rating:
5.0
Customer did not leave a comment.
Yves G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark H.
Rating:
1.0
Professional staff required when answering questions, someone who knows how to speak on the phone when asked questions, Manager was never available when required. Over all not happy at all I spent a lot of money for to make it easier and it turn out to be harder than just renting a truck, wish I had to do as well on top of it all. Manager never called. The only positive thing I have to say is that the girls were amazing to me and professional, I did tip them for the hard work they endure every day in this place.
Harry D.
Rating:
4.0
Customer did not leave a comment.
Suzanne S.
Rating:
1.0
I now hate u haul. Absolute shit show. I am so happy to be done with your company!
Char B.
Rating:
1.0
When a customer reserves a specific one way truck , please provide the customer with such service and have that truck available upon pick up
Francisco B.
Rating:
5.0
Customer did not leave a comment.
Broward S.
Rating:
3.0
Customer did not leave a comment.
EVILENE B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marc b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abdul A.
Rating:
4.0
Customer did not leave a comment.
Emily O.
Rating:
5.0
Customer did not leave a comment.
ORIANY M.
Rating:
1.0
The experience was a mess from start to finish. We had a reservation and had to delay our move because U-Haul did not have a truck even though we booked and received an email in advance. Just a disaster.
Nadine N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
randolph p.
|
Overall Experience
Rating:
5.0
More staff to make checking in/out quicker.
STEVEN B.
Rating:
5.0
Customer did not leave a comment.
Gary S.
Rating:
5.0
Excellent
Christian O.
Rating:
1.0
Manager charged my card without my permission and with a bs policy that I never saw. Bc my signature was forged on the page. Brought it back with MORE gas than when I picked it up, got charged a random $30 for “gas refill†LOL. Stop hiring people out of prison work programs and shitty people who just want to use narcotics, and do the bare minimum at their job. Everybody in this location looked high as shit and smelled of burnt Canabis upon my entry.. someone should be arrested for charging my card without my permission at this location, and they will be… will be reporting to bank, sheriffs office financial crime task force, and will be sending story to national news outlets. As many as I can. QUIT SCAMMING PEOPLE AND CHARGING CARDS WITHOUT THE OWNERS PERMISSION OR EVEN A RECEIPT.
Zachary F.
Rating:
5.0
Customer did not leave a comment.
John S.
Rating:
5.0
Professional and helpful staff.
Silvia C.
Rating:
5.0
Customer did not leave a comment.
Marion R.
Rating:
5.0
Customer did not leave a comment.
Clive R.
Rating:
5.0
Customer did not leave a comment.
Lesly P.
Rating:
5.0
Excelent
Stephanie N.
Rating:
5.0
Customer did not leave a comment.
Kaydiana M.
Rating:
5.0
Customer did not leave a comment.
Fred T.
Rating:
5.0
Excellent!!
Christian O.
Rating:
5.0
Customer did not leave a comment.
Sebastian A.
Rating:
5.0
Customer did not leave a comment.
JOHN P.
Rating:
5.0
Great experience with Connecticut delivery of container and packing blankets. Box left my home Nov 15 for delivery in Florida on Dec 4. Delays in arrival so I worked with Pompano office closely. Jodie White and Misty were GREAT to work with. We wanted to be angry and worried but Jodie provided constant communication and efforts to get the box to us via local movers. Everything arrived perfectly as arranged by Jodie White. Can't thank her enough.
Debra S.
Rating:
5.0
All good
GARY J.
Rating:
5.0
Customer did not leave a comment.
james t.
|
Overall Experience
Rating:
5.0
Very nice guy at drop off. Professional and fast.
EVAN M.
Rating:
5.0
Only issue is the parking for loading dock.
geovanny s.
|
Overall Experience
Rating:
5.0
Get a hooker
JOSEPH O.
Rating:
5.0
Customer did not leave a comment.
Rosalind H.
Rating:
5.0
Staff was always helpful and very pleasant. Great team at this location!!
SUSANNE R.
|
Overall Experience
Rating:
5.0
This location has the best employee ever and I have been to a lot of U-Haul's by far this is number one
Andy C.
Rating:
4.0
Customer did not leave a comment.
Melisa F.
Rating:
5.0
Excellent
Christian O.
Rating:
2.0
Honestly I always use U-Haul for my business but with this experience I don’t think I will move forward with a corporate account with them again.
Micheal R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul D.
Rating:
4.0
Customer did not leave a comment.
Charron B.
Rating:
1.0
our 3 boxes went to a different location. then we called 3 times to have our boxes accessed and they were never brought down. We waited the 3rd time while they retrieved 1 of the 3. They said the others were not accessible. They were all supposed to be inside a climate controlled facility. None were and one was outside and got water damage to our clothes that were inside. We got passed around from person to person on the CS line. Spoke to at least 10 different people. I doubt we will ever use UHAUL again.
MAUREEN M.
Rating:
5.0
Staff was great but the tail lights were not functioning and I got a ticket in GA, do I get reimbursed for this? Otherwise the truck was great...
Eric E.
Rating:
5.0
Customer did not leave a comment.
Jean M P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Moises D.
Rating:
5.0
Had a great experience, everyone did their job and were pleasant. Good job guys.
Josef D.
Rating:
5.0
UBox delivery driver jessica was terrific! Helpful and precise.
Thank you
James M.
Rating:
1.0
Didn't give correct call information on boxes needed. Didn't wanna help to correct but delivery driver saved day by having an extra box or location said it would take two weeks to get an additional box. Then they didn't tell me that they charge a delivery fee on each bud on top of the cost to rent an cost to move it to new location then another delivery fee on top of that to drop it at new location. Then when given a credit card to change for the moving part of bill they didn't charge it. They charged wrong card causing my account to be overdrawn an when I called to get it fixed everyone blamed everyone else. Didn't care to help, said the marketing Mgr over the area was to important to deal with issues an when I asked for contact information anyway I was given a phony contact information. The local store manager was to busy to call me, an assistant manager said she would be happy to charge another card holding twice the amount they charged and I would have to wait more than a week to get the wrong card charge refunded an didn't care if they caused overdrafts to my account. It may seem to be a good deal an less expensive than their competitors but like they say if it seems to good it probably is! Worst customer service ever!
Tracy H.
Rating:
5.0
Customer did not leave a comment.
Donald S.
Rating:
5.0
I am glad that I chose u-haul for my moving. Thanks guys!!
Ingrid M.
Rating:
2.0
We had a nightmare trying to get a U-Haul from you to move our friends to Central Florida. We spoke to an agent the night before who told us to come and get a truck at noon. No truck. We were told to come back at 2 pm. No truck. A representative FINALLY helped us get a truck at 3 pm (I forgot her name, but she was a very nice and very helpful tiny Hispanic women - she was the only light to our day), but it was too small so we also had to rent a trailer. To make matters worse, the original reservation was for a one way drop off and the final reservation was one way, so my husband had to drive it back 4 hours and take a bus home. We will NEVER use any U-Haul location again.
MICHAEL M.
Rating:
5.0
The containers were due to arrive in MA on Nov9. When they didn't arrive I called and learned that they had not been loaded yet and that they thought there was only one container. They were not shipped until Nov 11 and didn't arrive until Nov 13. Fortunately, Tyler in Natick, Ma brought them over on the 13th himself knowing that I only had help over the weekend to unload them. He was very helpful. I was very frustrated dealing with Vlad in West Park, Fl. He promised things and never followed up.
susan S.
Rating:
5.0
Customer did not leave a comment.
Fabricio I.
Rating:
5.0
Customer did not leave a comment.
Earl R.
Rating:
5.0
Customer did not leave a comment.
michelle k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynn E.
Rating:
4.0
Customer did not leave a comment.
MARIE MARTHE L.
|
Overall Experience
Rating:
1.0
Stop taking people money when they return your truck on time smh
Jabbar L.
Rating:
5.0
Customer did not leave a comment.
MITCHELL M.
Rating:
2.0
Customer did not leave a comment.
Ivanildo S.
Rating:
5.0
Customer did not leave a comment.
Tim H.
Rating:
4.0
Keys were not left in the metal boxes for after hour pick up cause great hard ache with client
Scott C.
Rating:
5.0
customer service was great
jarbas S.
Rating:
5.0
Customer did not leave a comment.
Helbert M.
Rating:
4.0
Thank you,
shirl L.
Rating:
5.0
Have the truck cleaned
Rodolfo E.
Rating:
4.0
Customer did not leave a comment.
Darrell H.
|
Overall Experience
Rating:
1.0
The person who attended me didn't even want to show me one was on the way.
Josem B.
Rating:
1.0
Just people in that office who can communicate with customers. It's always a bad experience for me at this location.
Frank C.
Rating:
2.0
Customer did not leave a comment.
alain S.
Rating:
5.0
This location was great but the location where I originally rented a U-Haul 26 ft truck didn't inspect the truck and noticed that it had been wrecked. Thankfully my storage location was at the location in Pompano Beach off West sample road and powerline and the owner Adam Rhodes picked up the slack of the the owner of the location at 840 SW 81st Ave. And sent the truck in for repairs and gave me an emergency replacement at a discounted rate.
Also, U-Haul corporate really needs to get it together on reservations. We originally reserved a 26 ft truck at U-Haul off West sample road with Cherry, Ivy and Adam and there was none available when we got there. We were sent to the location at 8:40 SW 81st Ave because of this and it delayed our move 4 hours. Because of this I was paying movers $25 an hour to stand around and wait for a truck to be available which cost me $200 all due to the fact that the scheduling system doesn't guarantee a truck even though I had a reservation. What's the point of making a reservation of a truck if it's not going to be there when the customer arrives? This is really bad customer service and we spent nearly the entire day running back and forth between these two locations just to get our 26 ft truck. This is absolutely not a poor reflection of the location you are asking for feedback in this email off West sample road that Adam Rhodes owns, this is a poor reflection of corporate culture and a lack of accountability from the top down.
Finally, Carlos at the West Sample location is the greatest example of a human being one could ever ask for and without his help this would have been a very poor experience renting a U-Haul. Carlos is a an everyday hero and brightens everyone's word he comes in contact with and you are lucky to have him.
ryan E.
Rating:
5.0
All is WELL! Every thing was great!
Sherry A.
Rating:
5.0
Excelente
Daniel A.
Rating:
3.0
Employees we encountered were less than friendly. I think a little more attentiveness and caring is in order. Not like they are doing me a favor. The return was the same not attentive. Except for this everything went well
Jeffrey S.
Rating:
5.0
Customer did not leave a comment.
Brandon C.
Rating:
5.0
Customer did not leave a comment.
FRANKIE C.
|
First Impressions
Rating:
5.0
Manager Adam was fantastic! He went above and beyond! We traveled from Canada and he was so patient and accommodating!
Associate Sheri was such a delight to work with as well she was very professional! Thank you guys soooooo much! Beyond appreciative of your services!!! 5 stars!!!
Douglas G.
|
First Impressions
Rating:
1.0
My lawn was torn up and they didnt say anything to me. Had to find it when they left
michael B.
Rating:
3.0
Customer did not leave a comment.
Terrica A.
Rating:
5.0
Nicer customer service..!!!!
Maria T.
Rating:
5.0
Staff was very helpful. Especially Julianna was very patient.
ALEXANDRE J.
|
Overall Experience
Rating:
3.0
I was rather disappointed on move-out day when I made a reservation to pick up and return a 5x8 covered trailer at this location, and when I arrived, I was told that they had no such trailers here and I had to drive 6 miles away to get one. Really guys?
Matt T.
|
Overall Experience
Rating:
5.0
You are the best
Luiz O.
Rating:
1.0
Get rid of the cubes you have no idea what you are doing with them.
Deborah H.
Rating:
2.0
Not a good experience
John P.
Rating:
1.0
We scheduled a pickup truck rental with a trailer hitch to tow a jet ski. It was clarified to the customer service rep who reserved it for us that it was to tow a jet ski. When we got there to pick it up, we were told the trucks do not have trailer hitches on them. We did not rent the truck. At the same time that we reserved the truck, the customer service rep made us an appointment to have a trailer hitch installed on our car. She told us the parts were in stock at a location at 5341 Northwest 7th Avenue in Miami. My husband left work to go to the 12:00pm appointment only to find out that the installer would not be there until 2pm. We didn't select the time, the time was given to us. How can you book an appointment with no tech scheduled? He went back at 2pm only to wait for an hour for them to look for the parts, which they never found. So not only did we use gas to drive an hour to Pompano Beach to rent the truck, we also used tons of gas to drive to Miami for them to tell us they did not have the parts in stock.
michael G.
Rating:
5.0
Customer did not leave a comment.
Kevin K.
Rating:
4.0
Each time I went to 1 of 2 units there was something in the way of the unit. The front unit there was truck parked against the unit, in the back unit there was large creates that needed to be moved.
MICHAEL H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANICE M.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Robert M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMELA M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOSEPH S.
|
First Impressions
Rating:
4.0
Carlos the maintenance guy is an awesome team member and I'm really thankful he is part of your team.
ryan e.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yves G.
|
First Impressions
Rating:
4.0
Staff very attentive and explained everything from a to z the one in sample rd and the one in coconut creek area I will recommend it to my friends 👏👏
Jose C.
|
First Impressions
Rating:
4.0
It would have been helpful if the staff provided instructions on how to check into my unit so the alarm did not go off. I had to learn the steps from other renters that happened to be on the same floor with me
Monica S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bradford H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James L.
|
First Impressions
Rating:
5.0
The staff were very welcoming friendly and helpful. Highly professional staff.
geovanny s.
|
First Impressions
Rating:
5.0
Full service has it all
Rory V.
|
First Impressions
Rating:
4.0
A mi me super gusta el lugar y esta cerca de mi casa 👍🏼, soy la esposa de A. Perez 😉
alejandro p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felix P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle G.
|
First Impressions
Rating:
5.0
JUST MOVING IN BUT FAR I AM VERY PLEASE WITH THE STAFF.
virgina j.
|
First Impressions
Rating:
5.0
Muy buen servicio y muy amables gracias por la amabilidad
Katherin S.
|
First Impressions
Rating:
1.0
BEWARE! This location and the staff who work here are rude, will bait and switch you even when you've got reservation & they even talk back to customers in front of other customers.
Adam & Annmarie at the front are the absolute worst when it comes to talking with customers -- especially ones who just spent $2,000+ with UHaul moving from AZ to FL. This location needs better staff and a manager who cares.
Whoever you guys have working there is not interested in long term with UHaul or else they would treat customers with the most respect instead of talking back (on camera I recorded it) and on top of it that guy Adam wasn't even helping us out we were dealing with Annmarie but Adam is one who started talking back to us! Truly the worst experience ever. Will no longer use UHaul services for anything. I will pay competition even $500 more than UHaul because you have no respect for clients and customers of yours!
And if UHaul customer service actually does care you need to have one of your district managers or someone higher to call us and find out what happened. This isn't an isolated issue as the reviews for location speaks for itself. When you make reservation and have a UBox shipped to this location why would you rent out the reserved unit?! This makes no sense and really shows the fraud being conducted by staff here trying to hit their sales quotas or something because when I already did reservation for $100/mo unit you can't tell me on the day I'm there to get it that this reservation is valid but that you don't got the unit available because you rented it the day before. Let's see if UHaul cares for their customers and attempts to rectify all the wrongdoings their employees who are wearing UHaul shirts and logos did to us at 11:25 am on June 17, 2021. It's all on the cameras at the store. Thank you
hadeel a.
|
First Impressions
Rating:
5.0
They young lady that helped me was very helpful. She assisted me with the upgrade I needed.
AYANNA H.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rhonda F.
|
Online Move In
Rating:
5.0
Van rental and storage rental fast and easy. One of your better locations!
Scott P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lorna D.
|
First Impressions
Rating:
5.0
Victoria was very helpful in obtaining my RV space
Cliff S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK H.
|
First Impressions
Rating:
5.0
all was great, staff friendly and courteous, unit was clean and well maintained
lori s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julian H.
|
First Impressions
Rating:
4.0
Mrs. Ann Marie is a very pleasant employee who is very dedicated to helping Uhaul customers. I had a very good experience.
Calena R.
|
First Impressions
Rating:
4.0
I was ticked off as she said that I need a round lock - I had purchased one from the other dealer - only to see the same locks being used on the property. Plus the lock was from Uhaul - I feel cheated out of 10.00 more bucks.
Chad C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
transition M.
|
First Impressions
Rating:
5.0
Great experience from pack to storage!
Christopher B.
|
First Impressions
Rating:
5.0
All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....
Richard H.
|
First Impressions
Rating:
5.0
Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!
Scott M.
|
First Impressions
Rating:
5.0
Very friendly staff.
LEWIS F.
|
First Impressions
Rating:
4.0
More instructions on how to use swipe card and how it works would be helpful to first time unit renters.
Andrew B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Albert A.
|
First Impressions
Rating:
5.0
Don was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaul
Richard S.
|
First Impressions
Rating:
5.0
I love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.
Tangala C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kimberly b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tamara B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lee W.
|
First Impressions
Rating:
5.0
Excellent
Bernard K.
|
First Impressions
Rating:
5.0
Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!
Dwight N.
|
First Impressions
Rating:
5.0
Very pleased with service
Micheal R.
|
First Impressions
Rating:
5.0
Don is the man
Joseph D.
|
First Impressions
Rating:
5.0
Both Adam and Joe were great to deal with.
David P.
|
First Impressions
Rating:
4.0
-Returned my truck and was charged for extra day even though I was told I wouldn't be.
-I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm
-I have more
Judith D.
|
First Impressions
Rating:
3.0
Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.