Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

7,046 reviews

4020 San Mateo NE   Albuquerque, NM 87110
(S Of Montgomery)

(505) 883-3833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(505) 883-3833

4020 San Mateo NE
Albuquerque, NM 87110
(S Of Montgomery)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Whole experience was great!

Savannah W. 
Rating:
4.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Thank you for an easy moving experience!

Nichole D. 
Rating:
5.0

Customer did not leave a comment.

Antowanette W. 
Rating:
5.0

The ladies working today, deserve a raise.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Nettie P. 
Rating:
5.0

Reliable honest and very helpful. Professional service at its best.

James L. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Joann L. 
Rating:
1.0

Nothing was in stock, but I still got charged for the blankets and appliance dolly. The attendant was also not helpful. He was watching videos on his phone and really could not be bothered to help the customers in the store. There were two other employees there, but no one was helping the young man with the phone with the 2-3 customers in queue at the desk. I know they are all busy getting various things done, but it felt like customers were the last priority of the people in there.

Sean D. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

The staff was friendly and easy to work with. They were cheerful and happy which made my day. Thank you.

James S. 
Rating:
4.0

A sign where I pulled up said to stay with truck and someone would come out to help, but no one did and the two people inside weren't doing anything when I went in. Once they knew I was there one of them immediately came out and helped me.

KRISTIN V. 
Rating:
5.0

Everything was great! Thomas was so thoughtful and happy.

TINA W. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Again, well trained, efficient and happy employees. Very easy checkin.

JOHN U. 
Rating:
5.0

Customer did not leave a comment.

Riannan F.  |  First Impressions 
Rating:
2.0

Of all the Uhaul locations I've been to, this one was under par. Trailer was clean but old, unmarked damage on the fenders, door was janky it kept getting stuck behind the opening. I was late to my pickup appointment and got a call, I told the gal I was running late but I've already pre-paid, she was rude and said it's messing up their schedule. Only reason I chose this location was because Rio Rancho didn't have the trailer. They are exceptional at the other location, will avoid this location when possible.

Ryan R. 
Rating:
5.0

I have always had good experiences at this uhaul location. Staff always friendly and efficient.

Kelly A. 
Rating:
5.0

The staff were friendly and completed my install far ahead of the expected install time! A++++++

Dante L. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
2.0

The truck was great! However, the customer service at this location was severely lacking. I reserved a truck, an appliance dolly, and 12 blankets a week in advance. When I came to pick up the truck, I was not given any indication that the dolly and blankets were out of stock and had not been loaded into my truck prior to pickup. I went to my moving site, found my equipment missing, returned to the branch, and asked why I didn't have the equipment I reserved. The desk representative was short with me and said there was nothing they could do as they had no dollies or blankets available, even though I saw an entire stack floor to ceiling of blankets. She said I would have to buy those, couldn't rent them. I asked if any other branch had the equipment I reserved, and she was again short with me and said she would have no idea what other locations have. I asked her to please call and check for me. After all this and being an hour late now for my move, I decided to forgo the blankets and dolly after all because I was in a hurry. The desk rep said my equipment would be deducted from my total when I return the truck. The next day when I returned the truck, I reminded another representative that I needed the dolly and blankets deducted from my total. She said she'd run into the office and make that change and then email a receipt, and I was free to go. When I received my receipt it did not deduct either item. I called again and got the first desk rep who was again short with me. She tried to give me $15 rather than the $20 back for the equipment I rented, and then finally complied. I asked for a confirmation email and she said it was impossible for her to do. From start to end she was short and snippy with me and unhelpful in many respects. This location is one of the largest in town, but I've heard others state similar unpleasant experiences with the customer service here. In the future I will go out of my way to another branch to avoid this happening again.

Caleb F. 
Rating:
1.0

Customer did not leave a comment.

Irving S. 
Rating:
5.0

The staff were extremely helpful and professional as well as easy to work with. They were very efficient also during the check-in and check-out process. I would definitely come back to.use their services again.

Erik F. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Excellent service

Victor G. 
Rating:
4.0

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

JOHN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard U. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

I had a couple questions for the guy who checked my trailer in. He was very friendly and helpful!

Ben W. 
Rating:
4.0

Customer did not leave a comment.

Raphael T. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Friendly employees

Miecsha W. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Great Service - Very Efficient!!!

LEROY D. 
Rating:
4.0

On your website you gave me a two day hold on my quote. When I came back to reserve the original location I wanted to pick up, the vehicle I wanted was now not available. Don't tell me your going to save my quote if you won't.

Davin L. 
Rating:
5.0

Easy check in and return. Needed to pick up a couch and deliver it to my apartment. Inside the cargo van is actual 9-6” and the couch fit perfectly! Very smooth process.

John F. 
Rating:
4.0

The only thing I hate is that you guys charge for every little thing.

Juan G. 
Rating:
5.0

Randie was great to work with.

LELAND E. 
Rating:
5.0

The ladies at pick up were fast and friendly. The drop off location was easy and very friendly as well. Great experience!!

Bernadette M. 
Rating:
5.0

From the scheduling, pickup and drop off this was the very best experience I have had. The staff was polite, efficient and helpful

Gaylina R. 
Rating:
4.0

NA

Danial H. 
Rating:
5.0

Very polite and well explalined

Catherine B. 
Rating:
5.0

Truck was very rough giving an incredibly bumpy ride and jerked heavily when braking. I would not recommend checking this trunk out to anyone.

Arne V. 
Rating:
5.0

Customer did not leave a comment.

SUSAN E. 
Rating:
5.0

Thank you all so much. You were Exceptional. I've use you several times. I'll pass the word along how friendly you all were. Great job. Thanks.

Robert P. 
Rating:
5.0

Very Friendly. Great Staff

Lloyd W. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Truck: driver door would not shut completely without slamming it, multiple times I had to pull over and slam it shut to stop air flow and stable latch. The night time drop box was very difficult to find, it's obvious once it is found based on the window sticker, the sticker blends into all the other literature on the store front, also not illuminated very well. The staff was excellent on both the check out and return follow up the morning after I returned the truck. The auto check in system did not work for me. Uhaul.com could not recognize we phone location. I spent 10 minutes and my sister 10 more making sure the settings were correct. I called the customer service line and they estimated a 59 minute wait time. Sorry, I'm not waiting that long in an unfamiliar place at night. Mostly, it was a great rental, but the obstacles during night return were pretty difficult.

John T. 
Rating:
5.0

Customer did not leave a comment.

Teddy M. 
Rating:
5.0

The mobile check in was taxing.

Roy O. 
Rating:
5.0

Stay great!

DANIEL V. 
Rating:
4.0

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

LAUREN E.  |  Overall Experience 
Rating:
4.0

The general manager was awesome!

Terry C. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

Misael Q. 
Rating:
5.0

Check-in was really really smooth and the young lady doing the review was nice and knew what she was doing.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

SULMA B. 
Rating:
5.0

Did a great job, was a last minute rental and they were friendly and very helpful

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Victor J. 
Rating:
4.0

I like the service. The staff were friendly and efficient. Location was clean and they answered all our questions. The only issue I had was there was a lock on the trailer without a key. We ended up going back to the location and they had to destroy the key because it wasn't theirs. It would be best if they check everything before they send us away to avoid delays. Thank you.

Marycharitydale L. 
Rating:
4.0

Customer did not leave a comment.

NICOLE V. 
Rating:
5.0

Customer did not leave a comment.

Gilberto R. 
Rating:
5.0

Customer did not leave a comment.

SHANTELLE T. 
Rating:
5.0

Customer did not leave a comment.

Hilda H. 
Rating:
5.0

Customer did not leave a comment.

Sammy M. 
Rating:
4.0

Customer did not leave a comment.

kelly D. 
Rating:
4.0

Customer did not leave a comment.

Balaji K. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Craig O. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Windshield had lots of dead bugs and I had to stop and squeege clean the outside of the window. Inside had paw prints on door handles and inside window was dirty from possible wet pet nose, had to clean that as well. inside of cabin smelled like cigarette smoke The people here are great, but these things were unfortunate.

Judith L. 
Rating:
5.0

I have and always will use UHAUL services, thank you !

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

keith G. 
Rating:
5.0

The Best

James L. 
Rating:
5.0

Communication. We received An email the day before pickup stating our pickup pickup time had changed to noon versus 9 am as we'd requested. Give enough notice and explanation as to why change had to happen.

Jordan B. 
Rating:
2.0

There were young adults who had no customer service skills or even the ability to effectively communicate. Pick up took 45 minutes due to lack of communication and being completely unorganized. Drop off was better the man helping with that was amazing. Please get your teen workers training to be able to effectively communicate to customers. This experience would have been so much better.

Abigail T. 
Rating:
5.0

Customer did not leave a comment.

Laura V. 
Rating:
5.0

We love this location for our U-Haul needs. Easy to access, clean and efficient.

David R. 
Rating:
5.0

Joshua at this location was extremely courteous and professional. From making sure everything was annotated correct with my reservation to installing the trailer and validation of safety. On the return it was Joshua again who greeted us and made the experience a smooth and easy one. Excellent experience.

Ronald Q. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
5.0

The app didn't work to upload the image of the odometer and the van made weird noises when i drove it

William D. 
Rating:
5.0

Always excellent professional and clean I have 3 storage units here

Karla L. 
Rating:
4.0

Customer did not leave a comment.

Arnoldo F. 
Rating:
5.0

Just maintain transparency and stay courteous.

Sergio G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL K C. 
Rating:
5.0

Take care! :)

Aubrie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Santiago L. 
Rating:
5.0

Customer did not leave a comment.

Aubrie F. 
Rating:
4.0

this truck was not clean inside but it was not too bad and every other rental I've had was clean so not a big deal. Just made note of it so I wasnt charged and there was no problem

Coryann S. 
Rating:
5.0

Talk on the phone great person

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

giovanna E. 
Rating:
4.0

Customer did not leave a comment.

OSCAR C. 
Rating:
4.0

Although resolved, when returning vehicle I was charged an additional day after only having the truck for five hours. Explanation was the charge was the result of not returning it by my guesstimate. A day is twenty-four hours the last I checked. In the future I will estimate my return time as twenty four hours later.

John C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Silver B. 
Rating:
5.0

Be careful of the turn in can be a challenge with a trailer

JUDITH J. 
Rating:
5.0

Fast, friendly and really nice vehicle

Michael H. 
Rating:
5.0

No improvement is necessary. This U-haul location is the only store I'll use. The staff is incredibly friendly and efficient. I have used this location several times & have never had the slightest issue. Kudos to this staff for always putting their customers first and always providing excellent service.THANK YOU ONCE AGAIN!

Sharon H. 
Rating:
5.0

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

KiAndra B.  |  Overall Experience 
Rating:
5.0

Everyone at this location were wonderful!

ryan s.  |  Overall Experience 
Rating:
1.0

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I’m genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Brianna B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KiAndra B.  |  First Impressions 
Rating:
5.0

THE BEST ! ! !

Bobby L.  |  First Impressions 
Rating:
1.0

Couldn’t access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Hailee J.  |  Online Move In 
Rating:
4.0

thank you

Laura W.  |  Overall Experience 
Rating:
2.0

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Paul C.  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Denise P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
2.0

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Derwin M.  |  First Impressions 
Rating:
5.0

Great job getting us a storage before we needed it thank you Uhaul

Joseph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesli r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

The customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate

Anthony F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Danny C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael m.  |  First Impressions 
Rating:
5.0

Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.

Anthony F.  |  First Impressions 
Rating:
5.0

Everyone was nice, helpful, kind, courteous, great group. Thank you.

Paula B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMON G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mark r.  |  First Impressions 
Rating:
5.0

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Paul C.  |  First Impressions 
Rating:
5.0

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

junell j.  |  First Impressions 
Rating:
5.0

They were professional and nice, I recommend them to the highest👍

Marva A.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top