Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery

Overall rating:

Reviews without text are currently hidden. Show them

Carla S. on

Rating:

I wish I had known beforehand that even though I listed my daughter as a pick up driver, I had to be there in person to show my driver's license and verify my credit card. It cut into her move time waiting on me clear across town. I've had my kids pick up trucks before and always verify check-in in advance. Nothing on-line mentions this and when I called to add her I was not told of this change.

Karen K. on

Rating:

Very helpful staff

Molly A G. on

Rating:

Customer did not leave a comment.

EMILEE S. on

Rating:

Customer did not leave a comment.

JAMES F. on

Rating:

Customer did not leave a comment.

Leslie F. on

Rating:

Customer did not leave a comment.

flyn h. on

Rating:

Customer did not leave a comment.

CYNTHIA S. on

Rating:

Customer did not leave a comment.

PAUL L. on

Rating:

Customer did not leave a comment.

Randy S. on

Rating:

Customer did not leave a comment.

Ophelia S. on

Rating:

Renting a pickup truck really help our move. Thank you.

Christina S. on

Rating:

Customer did not leave a comment.

Paula F. on

Rating:

Customer did not leave a comment.

Kris N. on

Rating:

Customer did not leave a comment.

Cory L. on

Rating:

I arrived to pick up my uhaul, and was not aware my reservation had been moved to another location. Zach changed my reservation and arranged it so I didn’t have to go to another location, it was very helpful. The employees were very welcoming and thorough. I will definitely recommend this uhaul location to friends and family.

Raymond L. on

Rating:

Customer did not leave a comment.

David P. on

Rating:

Customer did not leave a comment.

Neal G. on

Rating:

Way overpriced for mileage.

Bradley H. on

Rating:

I use this location every chance I get! Great customer service!

jimmy j. on

Rating:

Customer did not leave a comment.

Robert N. on

Rating:

I rented a 20' truck for 3 days of local moving. I had to cancel once due to a delay on my part, and nothing could have been easier. When I finally rented, the truck was all ready, the staff were fast and friendly, the rate was great, and the truck was almost new. The whole experience went well. Your insurance rates were very reasonable and were sure worth the peace of mind.

JESSE A a. on

Rating:

Price per mile to high.

diana l g. on

Rating:

Customer did not leave a comment.

akisha l. on

Rating:

Shr was very nice, love the atmosphere and made it smooth

Rebecca G. on

Rating:

Customer did not leave a comment.

Lynne E. on

Rating:

Customer did not leave a comment.

Mark G. on

Rating:

Experience much improved from previous rental on 10/27 Staff accommodated my rental extension by allowing me to park vehicle in lot overnight when I did not complete my work. Staff listened and provided options, made notes in contract etc.

Mark G. on

Rating:

During inspection of vehicle provide renter with instructions on how to properly use door latch. I was delayed at cost to myself / client for over an hour when the door recoil system jammed the door upon opening into the ceiling system. It was jammed and could not be closed. The truck should have a prominent sign stating this issue as well. The staff seemed unconcerned when I shared this experience. No adjustment...no apology. Mark Gundlach 505 975-6020

JAMAL A. on

Rating:

Customer did not leave a comment.

Deborah K. on

Rating:

Customer did not leave a comment.

sally t. on

Rating:

Customer did not leave a comment.

francis D. on

Rating:

Customer did not leave a comment.

NECIP O. on

Rating:

Customer did not leave a comment.

Diana L. on

Rating:

Helpful staff on getting the move going

Bradley H. on

Rating:

Zack is great. I rent a lot from this location and the entire staff is very professional. Zack greeted me when I started my day and was there when I brought the truck back. He was having a difficult day with another customer but still treated me with the kind of attitude that is needed in today’s world. Thank you Zack!

juan e. on

Rating:

Customer did not leave a comment.

pat m. on

Rating:

Customer did not leave a comment.

Ruth M. on

Rating:

Customer did not leave a comment.

verna m. on

Rating:

I have used this location several times and have always received excellent service and the staff has always been professional and friendly!!!!

JOANNE L S on

Rating:

Best by far, for equipment rental and storage. Secure. Clean. Well maintained. Courteous staff.

Rachel J. on

Rating:

Manager called me the day before to confirm. That’s never happened at other locations, and I’ve rented a lot! We were in and out quickly both for pick up and drop off-much faster than other locations too. And better customer service.

Lynda M on

Rating:

Good people, good facility.

Scott B. on

Rating:

Customer did not leave a comment.

VALERIE G on

Rating:

I didn’t catch the guy’s name but he was very friendly and helpful!!

Matthew C. on

Rating:

Customer did not leave a comment.

Richard Z. on

Rating:

Your facility is very clean and organized. Your staff are the best!! The are courteous, always available for us the consumer. I really appreciate their organizational skills and friendly interactions with us the consumer. I rent all the time from "only" this location because of the friendly and courteous staff. Thank you so much!!!!

sheila c. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Again, our experience was quite positive. We were returning our truck to this location, and we arrived a few minutes after closing. As we were pretty well brain-fogged from the stress of the entire moving experience and were having problems with the self-check in process, Lorenzo was willing to personally inspect and check-in the truck for us on his own time. This was much appreciated and a great relief to us at the end of an exhausting day.

nora a. on

Rating:

Smooth sailing exclent service. I'll be back.

Nettie P. on

Rating:

Customer did not leave a comment.

Russell P. on

Rating:

Customer did not leave a comment.

Robert E. on

Rating:

Everything was great I thank you for your kind in this matter signed Robert Encinias

Daniel C. on

Rating:

I don't rent Uhaul often but everytime I go to the San Mateo location I have to wait. There never seem to be enough employees to handle the number of customers.

WARREN S. on

Rating:

I felt that it would had been above and beyond if I didn't get charged a 2nd day for being 45 minutes late due to traffic and the app process for checking in. I wish that was explained to me.

Sandra S. on

Rating:

Customer did not leave a comment.

HOPE M. on

Rating:

Very Busy place and always very kind and professional. I will continue to rent from them when I need a truck. Thank you very much

Mike S. on

Rating:

met my needs, attendant knowledgeable and helpful. No complaints!

Elliott G. on

Rating:

Poor customer service and was unable to assist in making sure that the concerns I had were addressed.

Lee B. on

Rating:

Customer did not leave a comment.

Jenny T. on

Rating:

Very curtious and helpful

Mary Ann L. on

Rating:

I always use U-HAUL!

nomalanga n. on

Rating:

Customer did not leave a comment.

Anthony P. on

Rating:

Customer did not leave a comment.

ROBERT T. on

Rating:

Van rental for a few hours was easy.

Victor L. on

Rating:

Customer did not leave a comment.

Stu F. on

Rating:

We ordered a van and a trailer, after the papers were signed we were told the van does not come with a trailer hitch.

Steve L. on

Rating:

Customer did not leave a comment.

Dion T. on

Rating:

Customer did not leave a comment.

Nancy H. on

Rating:

Customer did not leave a comment.

Tillie T. on

Rating:

Customer did not leave a comment.

BOB J. on

Rating:

fire Eric Andazola as manager at the San Mateo branch in Albuq. because he has no skills in his occupation, he is not qualified or have the experience to properly perform his job.

Joanna B. on

Rating:

We've rented from this location twice and the staff is always very warm, friendly, and helpful.

Carmilna J. on

Rating:

Check all damage before sending U-Haul truck with customers.

joseph angelo S. on

Rating:

Customer did not leave a comment.

Shanta D M. on

Rating:

Customer did not leave a comment.

Darren D. on

Rating:

Customer did not leave a comment.

Eric edward G. on

Rating:

Pay your employee more, because if not I’m coming in soon with an offer to hire the best. He was awesome!!!

MARILYN ANN E. on

Rating:

I was able to complete my task quickly and it felt great! I am grateful for the friendly service and knowledgable employee who took care of my order.

Paul L. on

Rating:

Tie down casing inside the trailer were broken and I could not tie my furniture securely.

BRIAN P. on

Rating:

The door on the trailer I rented did not work correctly. It would not stay shut unless it had a pad lock on it. I was going down the frontage road and 2 coolers went flying out the back due to I did not know it reopened. Luckily I saw the coolers falling out and they did not cause a car accident! If I was going faster and they would have been damaged I would have wanted them to be replaced. Also the door itself just getting it to pull down to shut was very hard. When I returned the equipment I let the check in person know and stated what happened. He just said "ok, thanks for letting us know". Really didn't seem to care that much about the incident or any damage to my equipment.

traci m. on

Rating:

The staff was rude and very short with us.

elaine f. on

Rating:

Customer did not leave a comment.

walter l. on

Rating:

Customer did not leave a comment.

yolanda m. on

Rating:

Sales clerk needs to be friendlier/nicer. Slow down when explaing things.

Kirk G. on

Rating:

Front window was really dirty inside and out- especially on the inside which was very hard to clean. However, it was better than the last rental van from U-Haul which had a wide advertising decal plastered across the top of the windshield. The decal seriously blocked my visibility and I complained about it afterwards. This time they reserved a van without the advertising decal on the windshield, but my was the only van on the lot without that decal- the others still had it and I think that's both dangerous and possible illegal- especially if it causes an accident. I hope you will remove all the decals that obstruct visibility from the windshield. The staff were all really friendly and helpful, and the van drove easily and with little road noise. One little annoyance, however, was that every time I started it, I got a warning "Oil Change Required", which made me wonder if the van had been properly maintained. Overall it was a good experience, and we'll likely rent another truck or van there.

Daniel K. on

Rating:

Awesome. Fast, easy, great price.

Timothy W. on

Rating:

When I make a reservation for no extra insurance, mark no on the touch pad at check in, it really irks me when the employee changes it because he doesn’t want to deal with walk around paperwork. I feel taken advantage of for extra money.

KIA W. on

Rating:

Customer did not leave a comment.

jeff w. on

Rating:

Customer did not leave a comment.

suzanne V. on

Rating:

Customer did not leave a comment.

william m. on

Rating:

Everything went very smooth. I'd recommend making a reservation. That's what we did. The crew working there were very pleasant and professional. Good job guys!

Steven W. on

Rating:

Customer did not leave a comment.

mick c. on

Rating:

Thx for good service.

Richard P. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

Customer did not leave a comment.

Rose A. on

Rating:

Customer did not leave a comment.

Mary J. on

Rating:

Customer did not leave a comment.

Key J. on

Rating:

Customer did not leave a comment.

Natalie W. on

Rating:

Customer did not leave a comment.

Bradley H. on

Rating:

Zack and Eric were great. From check out to check in. I had bought 6 grand wardrobe boxes for my move but only needed 5. I thought I would have to eat the last one but Zack let me know I could get a refund on the one I didn't use. For that, I appreciate his efforts! I did learn a lesson. I assumed that the fuel level that was displayed to me when I checked out was correct but after I had already left the facility I realized it was wrong. There was less than I been quoted. Next time I will pay better attention! Because of my business, I rent a lot from this location. I will continue to do so because it is a very good franchise!

James Q. on

Rating:

Customer did not leave a comment.

Barbara R. on

Rating:

I wasn't able to adjust the seat at all, it was stuck in the farthest position, which meant I drove 900 miles barely able to reach the accelerator - if the attendant had checked out the truck, the flaw would have been found. Also, no cruise control - when was this truck built?

Brett Z. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

Carlin T. on

Rating:

Customer did not leave a comment.

Bruce S. on

Rating:

Truck was ready, customer service rep was expecting me, when I got outside truck was ready for me to climb in with cool A/C running. That's like limo car service. Can't get better than that. Best experience ever for me with U-Haul and I've rented from you more than 5 times!!!

Ted W. on

Rating:

My reserved equipment was available and ready at the San Mateo location. The employees are courteous and knowledgeable. This is the fourth time I have rented from this location in the last year. However, only one employee was working the counter on Saturday morning when I was picking up at 0730. I was third in line and it took 40 minutes just to get my rental unit. In that 40 minutes, another three customers got in line behind me. A second employee finally arrived to help alleviate the back log. Is my comment critical? No, but it put me 40 minutes later on my 535 mile first day drive...arriving at 2020 instead of 1940.

David S. on

Rating:

Customer did not leave a comment.

CHRISTINE O. on

Rating:

Customer did not leave a comment.

ANN C. on

Rating:

Very efficient and professional dispatch and check in.

raymond z. on

Rating:

I said no to equipment over all truck was clean, the alignment was horrible was really difficult to handle on the road. I would recommend you have that issue resolved before sending it out on the road again. Over all people were great no issues other than the alignment.

GARY W. on

Rating:

Great service, reliable truck.

Craig O. on

Rating:

Customer did not leave a comment.

russell p. on

Rating:

Customer did not leave a comment.

Richard C. on

Rating:

Customer did not leave a comment.

Joe T. on

Rating:

As always, great customer service!

pam w. on

Rating:

Customer did not leave a comment.

Kelly H. on

Rating:

Customer did not leave a comment.

bert b. on

Rating:

Customer did not leave a comment.

Sharron f. on

Rating:

Customer did not leave a comment.

Charles R. on

Rating:

Customer did not leave a comment.

Texas M. on

Rating:

When I told the service agent about the straps he didn't respond and when I repeated myself for the third time he finally acknowledged my comments. He shrugged his shoulders and said I will have them checked for the next time. I explained that I rented the trailer for four days and that due to straps I was returning early. I was very annoyed that he wouldn't engage me in the conversation, especially since my company recommend UHAUAL for this trip.

CHRISTINE O. on

Rating:

Customer did not leave a comment.

David G. on

Rating:

Customer did not leave a comment.

suzanne V. on

Rating:

give more instructions as to how to manage setting 's on the transport your using.

Bailey R. on

Rating:

Helpful and friendly staff! Thank you!

James M. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

glen h. on

Rating:

Customer did not leave a comment.

Joe T. on

Rating:

Customer did not leave a comment.

RICHARD D. on

Rating:

Ride was great, seats comfortable, AC and iPod hookup worked fine. The only negatives: windshield was pretty dirty and the cabin had a foul odor. My wife complained about it until we cleaned the passenger seat with disinfectant.

ROBERT G. on

Rating:

The uhaul were good the manger was the one who help us and he just seemed grump and wasn't really nice the other works were more helpfull then him other that the manger there and needs a refreshment class on how to treat peolple it's was nice

Cynthia P. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

Customer did not leave a comment.

ANTHONY C. on

Rating:

We have rented here several times never had a problem . The people at the store were wonderful but I received a call from I guess the calling center people because I was late picking up the Uhaul I had the wrong time written down and the person who called was very rude I almost did not pick up the Uhaul but I needed it. This was the first time this has happened to me and my husband.

josh m. on

Rating:

Customer did not leave a comment.

Jordan B. on

Rating:

The whole drop off experience was very inconvenient and frustrating. There was some man in the parking lot at 10pm with his pants saggging down, very unprofessionally, "collecting keys" from everybody. The key lock box was not available and the whole experience just seemed very unprofessional and unsafe. I had to return again this morning to turn in my keys and no one seemed to have cared from desk service at U-HAUL. I will no longer be returning to this company in the future.

JAMES P. on

Rating:

This location is great highly recommended ! Very good and accommodating people ...great customer service

steven o. on

Rating:

Customer did not leave a comment.

Teresa D. on

Rating:

My unsatisfied customer service was with a gentleman by the name of Danny at 505-883-3833. I have called in a complaint. Teresa R. Dominguez

Nicole V. on

Rating:

Customer did not leave a comment.

Sheldon J. on

Rating:

Customer did not leave a comment.

PAUL S. on

Rating:

Customer did not leave a comment.

KIM R. on

Rating:

Customer did not leave a comment.

michael d W. on

Rating:

Customer did not leave a comment.

carol w. on

Rating:

I was very pleased with my u- haul experience.

kurt r. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Customer did not leave a comment.

Alicia S. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Robert N. on

Rating:

The check-in after hours was cumbersome getting started by having to establish an account. Getting a validation code via email and then trying to get back into the search engine site to type it in didn't work on my smart phone. Why not do something easier like Southwest airlines does for check-in where all you need is your reservation number?

Amy F on

Rating:

The facility was able to get us into a unit on very short notice. The individual who helped us went above and beyond in getting us set up.

Debbie D. on

Rating:

Just update your app. I couldn't finish the process of turning the truck in. The app wouldn't let me add 2 photos. So I just had to turn the keys in and let an employee finalize the process the next morning.

Scott S. on

Rating:

order blankets online and then and they did not tell me till after they gave me the paper. that they ran out. Charge me for a full day. Only had the trailer for less than 7 hrs. Guarantee if I returned the trailer 10 to 15 mins later then I was suppose to I would have been charge another day.

Bradley H. on

Rating:

Great franchise! I rent from this location a lot and I will continue to do so. Knowledgeable and friendly staff!

David T. on

Rating:

Truck ready as promised.

mike f. on

Rating:

Customer did not leave a comment.

Paul H. on

Rating:

Customer did not leave a comment.

Kyle R. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

When I returned the trailer, your guys who helped me unhitch the trailer and move it back into place were very pleasant and completed the transaction quickly and with absolutely no hassles. Good job to those 2 guys.

Aaron B. on

Rating:

This wasn't the pickup location I scheduled. Then the equipment wasn't there when I arrived and had to be given someone else's reserved vehicle. Then they tried to charge me for extra mileage, when I had driven directly from from Albuquerque to Phoenix.

Debbie M. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

Bradley H. on

Rating:

This is my Uhaul place. Great service. They have never disappointed me!!!

Scott B. on

Rating:

Give your people raises

Karen B. on

Rating:

Customer did not leave a comment.

richard b. on

Rating:

the gentleman at the front desk was very nice, and explained everything we needed to know in a way that was easy to understand. What we didn't know, when we returned the truck and the blankets, was that there would be an extra $2 per blanket for not putting them back in the zippered pouch...I had left them folded in the truck, not in the pouch. Needless to say, I quickly put them in the pouch! I thought that was pretty underhanded in an otherwise pretty good encounter with your company.

ANTONIO G. on

Rating:

Customer did not leave a comment.

Kurtis B. on

Rating:

Customer did not leave a comment.

timothy e. on

Rating:

Customer did not leave a comment.

howard c. on

Rating:

Awesome staff, they are very helpful in meeting my needs when I needed to equipment I needed at last minute. Thank you Very organized and clean facility's.

PAUL S. on

Rating:

Nothing in particular, my experience was first rate all the way.

Dianna K. on

Rating:

Customer did not leave a comment.

BRIAN L. on

Rating:

Very professional and helpful.

Lyle K. on

Rating:

This was the second van that I have rented from this location. Both the GM and the Ford were excellent. However the Ford is a better truck.

harry l. on

Rating:

Customer did not leave a comment.

david b C. on

Rating:

Customer did not leave a comment.

pamela F. on

Rating:

Customer did not leave a comment.

Joseph R. on

Rating:

n/a

Cipriano G. on

Rating:

The front desk service man was excellent he help me out with all my needs was kind courteous and a pleasure to work with thank you very much

CHARLES JACK JR E. on

Rating:

They were great.

mary c. on

Rating:

bottled water or at least a dixie cup full . its starving hot out ther on the road.

mari g. on

Rating:

All staff were efficient and personable. Great pick up experience!

christee K. on

Rating:

Customer did not leave a comment.

Scott S. on

Rating:

Much better than the service i received on the phone just a week before.

RANDOLPH D. on

Rating:

Customer did not leave a comment.

john o. on

Rating:

Customer did not leave a comment.

Kerry B. on

Rating:

The customer service was just bad. I walked in and no one said anything. Three guys sitting behind the counter, eating and talking to each other. I had to get their attention even though I was standing right in front of them. The one that ended up helping me made a bad joke. Not inappropriate just overly sarcastic about me. It was just a bad experience overall. I felt like I was an intrusion instead of a customer. This was the first bad experience I've had at this location or any location.

richard s. on

Rating:

Customer did not leave a comment.

Monica B. on

Rating:

I checked in on line but still had to wait 20 minutes to get my truck. Only one person at the front desk and several people in line. But otherwise great experience! Very friendly and helpful staff

Daniel G. on

Rating:

Staff were helpful and explained everything very well.

joe w. on

Rating:

Eric and Devon were great to work with

Phillip S. on

Rating:

Both assistants were great!

sharath c r. on

Rating:

Customer did not leave a comment.

DIANE T. on

Rating:

Customer did not leave a comment.

Miguel G. on

Rating:

More availability of pick ups and Vans.

gloria b. on

Rating:

Customer did not leave a comment.

catholic charis c. on

Rating:

Customer did not leave a comment.

mary c. on

Rating:

Carry a list of day labor that hire-out.

Meghan S. on

Rating:

The AC stopped working 3 hours from Henderson NV. The drive was just horrible from there.

Michael G. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Keep it up! Great Service

deborah m. on

Rating:

Customer did not leave a comment.

Sarah L. on

Rating:

Customer did not leave a comment.

Steven P. on

Rating:

Customer did not leave a comment.

Lucas W. on

Rating:

Best uhaul I'm albuquerque. Great service and they have everything I need.

karl W. on

Rating:

Customer did not leave a comment.

douglas p. on

Rating:

Customer did not leave a comment.

Milo M. on

Rating:

Customer did not leave a comment.

PATRICK R. on

Rating:

Customer did not leave a comment.

Dawn B. on

Rating:

Customer did not leave a comment.

thomas r f. on

Rating:

it worked great for me

phuong n on

Rating:

Very friendly and helpful staff!

Chris C. on

Rating:

I had a 4:30pm reservation, but they helped me to get an earlier reservation at 1:00pm which was a huge help. The staff is very friendly, professional, and helpful. Thanks!

GREG H. on

Rating:

Customer did not leave a comment.

Mary J. on

Rating:

Thanks for the last minute rental! We appreciate the friendly service at such a stressful time in our families collective lives.

JEFF h. on

Rating:

Customer did not leave a comment.

FRANK R. on

Rating:

Customer did not leave a comment.

Ramona M. on

Rating:

I really appreciate how helpful the employees are and how easy it is to rent a vehicle and return it.

adam lujan r. on

Rating:

Registered on line. Truck was ready when they opened at 7am. Very efficient and friendly employees. Would definitely use again.

JANELLE C. on

Rating:

Keep up the good work! Employees friendly amd compassionate especially in this hot weather after moving. Hours for pick up and return are ideal and cost very reasonable. The newer van we rented was a wonderful smooth ride and provided huge space for furniture. Definitly will rent a van again opposed to a truck/pickup for same price. Thank you again!

Therese S. on

Rating:

Customer did not leave a comment.

SONIA R. on

Rating:

The location can only be entered by making a right hand turn if heading north. Southbound traffic is forced to make a U-turn, which was impossible with the large truck I rented. I had to turn into a business a half block down, jam up traffic, back up and turn around, and then get on the side of the road that allows one to turn into the business. The truck I was given was very old and felt dirty inside. That said, the service personnel were very professional and I will rent there again despite the negative.

micheal g. on

Rating:

Customer did not leave a comment.

Frank L. on

Rating:

Customer did not leave a comment.

Galen S. on

Rating:

Randie was friendly and very helpful

BOBBIRAE C. on

Rating:

Our estimated time to use uhaul was very short and we were rushing pressing against time. It would be greater if their were extra vehicles to use at the uhaul location . other then that everything was fine.

Patricia M. on

Rating:

Customer did not leave a comment.

Richard F. on

Rating:

Everything went smoothly, maybe it was me and I'm going to give it the benefit of doubt but I thought Daniel, with no customers but myself there at the time of my pickup, needs a little more people skills. He seem like he had no time for the customer didn't explain much just wanted to get the transaction over as quickly as possible that was my take and at one point I got a little frustrated with his attitude everyone else seemed very pleasant in the store looked very nice

Adrian V. on

Rating:

Customer did not leave a comment.

andrew b. on

Rating:

Hire ppl who enjoy their job!!!!

Mike G. on

Rating:

Customer did not leave a comment.

miles o. on

Rating:

Have two or more at the counter helping customers when the line gets to be more than two customers.

Alex R. on

Rating:

Fast and easy to pick up and drop off of the vehicle I needed, made reservation online, showed up and vehicle was ready for me, The gentleman that helped me was professional, answered all my questions and made feel at ease about the whole process. Looking forward to doing business with you guys again.

Blane M. on

Rating:

You have made it so easy now, with your early registration. Don't think I spent 5 minutes inside, and the truck was outside waiting. Best service ever.

brennan l. on

Rating:

Customer did not leave a comment.

brian m. on

Rating:

Customer did not leave a comment.

Leticia T. on

Rating:

Service was excellent. Staff was very very very helpful in explaining the truck features.

HECTOR V. on

Rating:

Very good secice and friendly staff. Make you feel very comfortable as a customer.

Patricia G. on

Rating:

Customer did not leave a comment.

Katlyn W. on

Rating:

Staff was very helpful.

brian l. on

Rating:

A new feature on my rental van, the back-up camera displayed on the rear view mirror, was extremely helpful.

Jessica C. on

Rating:

A very good experience. The intake process took a few minutes longer than I would have liked, since I assumed that since I had checked in on line, it would be quicker. But the checkout process was really fast. Overall, I would definitely return to this location and would recommend to a friend.

NORMA M. on

Rating:

Customer did not leave a comment.

JOSE G. on

Rating:

Cashier was really nice and helpful.

Dennis T. on

Rating:

Customer did not leave a comment.

michael m. on

Rating:

Customer did not leave a comment.

ROBERT MOORE a. on

Rating:

The staff was so friendly and accommodating. Great experience. Made moving a few blocks away faster and less stressful. Will recommend to friends family and will use in the future. Jane and bob

Christopher D. on

Rating:

Customer did not leave a comment.

Laura J W. on

Rating:

I'm sorry I'm a bit late with this: I AM SO VERY GRATEFUL THIS UHAUL LOCATION HAD A TRUCK AVAILABLE FOR ME TO RENT ON SUCH SHORT NOTICE. THE WORDS TO EXPRESS MY ATTITUDE OF GRATITUDE CAN ONLY BE THE FOLLOWING: I GIVE THAT LOCATION A RAISE OF PRAISE FOR THE TRUCK AVAILABLE & THANK YOU SO VERY MUCH FOR BEING THERE, IT WAS A HECK OF A THURSDAY TO FRIDAY FOR ME & I ALSO GIVE PRAISE FOR MY JESUS ALLOWING THAT LOCATION TO BE AVAILABLE FOR ME TO PACK UP MOVE OUT & RELOCATE MY PERSONAL BELONGINGS. MAY THE LORD RICHLY BLESS YOU UHAUL SAN MATEO & MONTGOMERY ALBUQUERQUE, NM. SINCE MY WORDS ARE INDESCRIBABLE. THANK YOU BLESS YOU!!!!!!!!!!!!!!

SHANNON M. on

Rating:

Customer did not leave a comment.

Christopher S. on

Rating:

Customer did not leave a comment.

Roland C. on

Rating:

Customer did not leave a comment.

Prescott T. on

Rating:

Everything was smooth and easy. No complaints:)

ROBERT J. on

Rating:

Staff was great very helpful!

SAVANA G. on

Rating:

Customer did not leave a comment.

AHMED A. on

Rating:

Customer did not leave a comment.

Eric S. on

Rating:

Customer did not leave a comment.

Eric S. on

Rating:

Customer did not leave a comment.

Marco V. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

Our electrical hook-up came apart, and we stopped in north Abaline, TX. The U-haul man there was a great help. A big thanks to him!

Vincent P. on

Rating:

Customer did not leave a comment.

Louie V. on

Rating:

Customer did not leave a comment.

John J. on

Rating:

Good customer service

PHILLIP ROY H. on

Rating:

I thought your staff were very friendly, informative, and pleasant to deal with.

THERESA A C. on

Rating:

Are rental was clean...people at the location were very nice and helped us with everything we need...thankyou

LINDA B. on

Rating:

Customer did not leave a comment.

Aaron M. on

Rating:

Customer did not leave a comment.

SALLIE K s. on

Rating:

Customer did not leave a comment.

Jacqueline M. on

Rating:

The guys at the counter were very helpful.

Chris M. on

Rating:

Wait time was a bit long, but not unbearable.

BRADLEY H. on

Rating:

Great dealership! I've used this location many times. I will continue!

Danny R. on

Rating:

I was in shock and horror that the vehicle did not have cruise control!!!!

ZENAIDA A. on

Rating:

Customer did not leave a comment.

Ray M. on

Rating:

I was totally Impressed of how easy it was to get the truck move my stuff and returned it. That's it wa - la

Matthew W. on

Rating:

the guys went out of their way to make this a really good experience. will rent from this location again.

Amy S. on

Rating:

Fantastic employees - They helped make my move easier - friendly and knowledgeable. Moving is stressful but they helped by making my truck rental stress free!! Thank you Thomas and team!!

MATTHEW L F. on

Rating:

Josh the gm at the location was awesome so helpful, quick, and friendly. It's not often in Albuquerque you experience that.

YVONNE M M. on

Rating:

I was very impressed with the pick up truck. It was not only very nice but very clean!

William M. on

Rating:

Uhauls new policy on vans and trucks charging $150 for a deductible for a dent or scratch even if you pay for safemove means I will never rent one again again...dont want to deal with that mess.

Christine T. on

Rating:

Customer did not leave a comment.

Dale W G. on

Rating:

I checked "YES" for the equipment being clean. The cab was a bit dusty and there were some spills inside. Windshield was dirty and some drink spill on driver's side door (exterior). Nothing really bad, but could have been better

Jerry M. on

Rating:

Customer did not leave a comment.

Robin B. on

Rating:

Customer did not leave a comment.

jill k. on

Rating:

The agent was not thorough about explaining fees and there were many hidden fees that were not explained. Had to drive to 2 different locations and wait because wrong reservations were made by the call center. Really poor experience, and I will not rent from U-haul in Albuquerque anymore.

Karl W. on

Rating:

I always use this location. Always fast and friendly.

MICHAEL D m. on

Rating:

Customer did not leave a comment.

Felicia L. on

Rating:

Customer did not leave a comment.

RALPH D A. on

Rating:

I reserved a 15 foot truck rental last night. When I got to the UHaul offices this morning the General Manager told me all he had for me was a 9 foot van. I told him I reserved a 15 foot Uhaul truck. He told me the 15 foot would not be available until Tomorrow and to take the 9 foot van or leave it. I had no other choice so I took the 9 foot van. I will never go back to UHaul again!!

doreen susan m on

Rating:

I checked out 4 other storage facilities and this one was the best so I drove back a second time to rent my unit!

Rebecca W. on

Rating:

Location on Lomas Ave. in Albuquerque was extremely helpful in setting up the location and helping me arrange logistics and troubleshoot availability of trucks and such.

CAROLYN D U. on

Rating:

Customer did not leave a comment.

EVARISTO A. on

Rating:

Get organized and when they make a reservation over the phone better make sure it is a sure thing that they have the vehicle to give to you.

REYNA L. on

Rating:

The gentleman who rented the Uhaul can to me was very polite and had good customer service. The young lady who checked the van back in was also good. All the other employees were very busy but was very courteous...well maintained and professional.

Sam A. on

Rating:

Customer did not leave a comment.

theresa c. on

Rating:

Nothing

Robert M. on

Rating:

Customer did not leave a comment.

Visa G. on

Rating:

Customer did not leave a comment.

MICHAEL S. on

Rating:

Customer did not leave a comment.

stan p. on

Rating:

Customer did not leave a comment.

Paul R. on

Rating:

Customer did not leave a comment.

JONATHON B S. on

Rating:

Nothing your representative was great . I was having a rough day and he got us taken care of quickly was polite. So thank you uhual

Thomas M. on

Rating:

Customer did not leave a comment.

Andres V. on

Rating:

Customer did not leave a comment.

Anna N W. on

Rating:

Customer service was excellent as well. Everyone was polite, and very helpful.

bryana k. on

Rating:

Customer did not leave a comment.

Manuel S. on

Rating:

To expensive for only moving short distance. But it was convenient

Sampath A. on

Rating:

Good job. Everything as promised and expected. Thabk you

BETTY R. on

Rating:

Employees are very knowledgeable

Raymond B. on

Rating:

I should receive a credit for bringing the truck back way before it is due. That is money back in your pockets as it is available for rent sooner.

rodney h. on

Rating:

Customer did not leave a comment.

KIRK J G. on

Rating:

The truck ran well and was easy to drive, but the advertising sticker across the top of the windshield was a real safety hazard for me. The sticker blocked my vision and I had to bend my head way down low or over to the side to try to see around it. There is no reason in the world that the windshield should be obscured by advertising stickers when the whole truck is a big advertisement for Uhaul. Please, please remove those terrible obstructions from the windshield. We will need to rent another truck for a cross-country move soon, but won't consider Uhaul if the windows are obscured by dangerous advertisements.

RACHEL F. on

Rating:

Customer did not leave a comment.

Abelina V on

Rating:

Clean and organized

Roxanne F. on

Rating:

Customer did not leave a comment.

Daniel P. on

Rating:

Customer did not leave a comment.

john d. on

Rating:

Customer did not leave a comment.

MICHAEL D L. on

Rating:

Great efficient staff. They were fast, affordable, and took great care of me. Thanks.

Steve A. on

Rating:

Customer did not leave a comment.

JENNIFER E C. on

Rating:

Customer did not leave a comment.

RODNEY K h. on

Rating:

Customer did not leave a comment.

JAMES P. on

Rating:

Fast efficient staff. Thanks

Steven S. on

Rating:

Customer did not leave a comment.

JANINE R M. on

Rating:

Randie Golobic, the young lady who helped me when I picked up the truck at the San Mateo location was extremely helpful, courteous, friendly, and professional. She explained everything thoroughly. The store was really busy when I was there, but she handled everything very efficiently.

TWILA K R. on

Rating:

I always use this location, the guys are super nice to me. Sunday morning, there was a young woman (I believe her name was Randy), she had some pretty significant attitude & I didn't appreciate it. That is customer service 101, don't be rude to the customers!! Very disappointing!

SUSAN S. on

Rating:

Again it was a different location from the one we had arranged for which was closed. I was told to "self-check in" at the original drop off location but had no smart phone. Lots of confusion all around but the people at the final location were very good.

ian h. on

Rating:

Some of the nicest most helpful people I've come across.

Daniel D. on

Rating:

The general website does not do a good job of matching equipment to the requested location. I found calling customer was much more reliable.

ADRIAN D M. on

Rating:

Mr. Herrington, and Mr. Souter are outstanding gentlemen. Mr. Herrington made hooked up the trailer for me and even checked to make sure my lights worked! Sure showed me he cared a lot about my rental! Great caring staff!

Francisco A. on

Rating:

From making the phone reservation to returning the truck was a smooth painless experience, everybody involved was polite,, patient, helpful, all the involved employees represent the Corporation well you're fortunate to have them !

delfino g. on

Rating:

Customer did not leave a comment.

Gabriel M on

Rating:

Management and staff demonstrate exceptional customer service. They were personable, professional and had a sense of humor. Thank you!

KENNETH F M. on

Rating:

keep doing what your doing

Kamren M. on

Rating:

Customer did not leave a comment.

andres k. on

Rating:

Very satisfied!

MARCO A B. on

Rating:

This guys always friendly and helping with everything until we left they always make sure that we are ok with all we need. Thank you

john d. on

Rating:

Customer did not leave a comment.

patricia m on

Rating:

Great!

HOPE F W. on

Rating:

Have nothing negative to say about this location. Always cordial and professional as well. Have used other locations, none are as good as this location!!!

KEVIN S. on

Rating:

Customer did not leave a comment.

Christina K. on

Rating:

Crystal was awesome. She worked really hard to meet my complex needs and did a great job for me at the Princeton location in Albuquerque!

Rhea m. on

Rating:

Customer did not leave a comment.

JAMES R D. on

Rating:

The trailer was very old and needed to be replace or repainted. The Customer Service man was excellent.

JAY W m. on

Rating:

Great job.

jennifer l. on

Rating:

Don't know just dropped the keys off it was closed

Michael Y. on

Rating:

Great service

SHARON H. on

Rating:

Customer did not leave a comment.

Elise E. on

Rating:

It was busy on Memorial Day and I was getting pretty irritated waiting with my truck for almost 30 minutes but your employee Joshua helped to send me off with a good feeling about your business instead of a bad one. He was very apologetic, professional, and for friendly and that made a big difference!

LEROY K T. on

Rating:

Customer did not leave a comment.

Betty R. on

Rating:

Excellent Service, In and Out as promised

anna l. on

Rating:

I rented a truck twice both times filled up the gas and meter did not work. I also rented a storage where my furniture came out reeking of cigarette smoke. The card key entry did not work on a few occasions nor was the garage door to load my things unlocked. Each time I asked for assistance it was like asking the mngr there to chop off his foot. He acted soooo put out. Worst experience ever renting. I am 53 yrs young, not my first time renting a truck or a storage and I hope to NEVER have to deal with this uhaul location or mngr again.

ERICA A. on

Rating:

The employees are great. Good manners, courteous, excellent service, they make you feel like family. Thank you everybody, good job.

WILLIAM J A. on

Rating:

Customer did not leave a comment.

ANGELO G. on

Rating:

Customer did not leave a comment.

Stacey L. on

Rating:

This location was just fine, and the employees were nice and helpful with what they could do; however, I am giving this a low rating because it was one of THREE locations I visited that morning in order to get all the equipment I ordered. Not everyone at the other locations was quite so nice.

ERIC H D. on

Rating:

I really appreciated help from everyone to make sure the equipment was correct and working properly

Cindy G. on

Rating:

Customer did not leave a comment.

THEODORE C J. on

Rating:

Customer did not leave a comment.

HAROLD HOYLE H. on

Rating:

Very helpful and service oriented.

CHRISTIAAN J S. on

Rating:

Customer did not leave a comment.

Lawrence M. on

Rating:

The staff was awesome. I have rented from uhaul before but was really impressed with the customer service at this location.

MONICA A M. on

Rating:

All the guys did an excellent job of helping me out. Very helpful, friendly and comapassionate. I love this location. I have used it several times and am pleased every time.

LANA R m. on

Rating:

Customer did not leave a comment.

ERICA A on

Rating:

I always have a good experience with U-haul. This time was the best.thank you Josh, Joshua and Randy.

Steven L. on

Rating:

Customer did not leave a comment.

MIKE J. on

Rating:

Customer did not leave a comment.

Rick G. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

I was overcharged $10 for a one day appliance dolly rental.

arlene g. on

Rating:

Awsome customer service thank you

JAY B. on

Rating:

Customer did not leave a comment.

daleanne s. on

Rating:

Very helpful and nice.

JOHN P S. on

Rating:

Customer did not leave a comment.

Marshall T. on

Rating:

Nobody was there when I dropped it off

frank b. on

Rating:

Customer did not leave a comment.

Daniel A. on

Rating:

Wash the splattered mud from previous user off of the outside and under the fenders? Not a problem. I have a hose and water and I'm not afraid to use them.

Daisy K. on

Rating:

nothing. You were timely, fast and knowledgeable. Thank you.

LAWRANCE R s. on

Rating:

Customer did not leave a comment.

greg b. on

Rating:

Staff were very friendly, easy in and easy out

HOWARD C. on

Rating:

Outstanding service, prompt, and professional services. I would recommend this place.

CANDICE N N. on

Rating:

Customer did not leave a comment.

CALVIN A W. on

Rating:

Staff very friendly and knowledgeable. Easy checking and great website.

ALAN J a. on

Rating:

I am contract # 83262963, so I paid 134.24 on estimated mileage. When I returned the van, mileage was less so I was TOLD that a credit would be applied to my credit card of $7.16 which never happened. I guess I cannot trust U-Haul!!!!! -Alan Ames

david g. on

Rating:

Customer did not leave a comment.

Brad H. on

Rating:

Great store! I use this location a lot. I tried a different location and it was just not the same as this location.

TOMMY G r. on

Rating:

Nice staff and helpful. Thanks !

KIMBERLY H. on

Rating:

Customer did not leave a comment.

JO C b. on

Rating:

Employees were very helpful and pleasant.

Chris C. on

Rating:

Super friendly staff, The truck was great and I had no problems! Very happy with the truck and the service. Will definitely use again and recommend to all my friends. Thanks!

JEFFREY S m. on

Rating:

Customer did not leave a comment.

Cynthia R. on

Rating:

Customer did not leave a comment.

MICHAEL H. on

Rating:

Customer did not leave a comment.

KAY F. on

Rating:

Great customer service!

MATTHEW B P. on

Rating:

Customer did not leave a comment.

Bobbie P. on

Rating:

The truck had multiple cigarette ? burns on the seats and reeked of tobacco smoke & body odor. The man who waited on me when I returned the truck was ill informed and argumentative, I was told that I should return the vehicle by 0900 Sunday as that was when the store opened (I had piched it up ~0830 Saturday & returned it ~0830 Sunday & waited in line to be checked in. In addition to telling me I owed for a second day, he said there was a fuel charge even though I had put 1.8 gal as indicated on the diagram provided. He called another man over & he corrected the issues.

GABRIEL LYNN q. on

Rating:

Customer did not leave a comment.

Steven L. on

Rating:

Fast friendly service. Great people.

KENNETH G h. on

Rating:

Orginally when asked my email for reservation i gave the words of it. When i went in to get the truck, it was spelled wrong. Thus no email. Possibly the rep at front desk can ask for proper spelling, then there can be no mistakes. Other than that, the cus rep at the end extended me 30 mins, this was very considerable and shows i will use uhaul again. Needed that extra time and got back actually 10 mins prior to extension.

MATTHEW H. on

Rating:

Customer did not leave a comment.

Roland M. on

Rating:

Customer did not leave a comment.

JOSE A M. on

Rating:

Great service

Lily P. on

Rating:

Customer did not leave a comment.

JAMES H. on

Rating:

Nothing I can add to an already excellent team at this location... efficient, courteous, and helpful

JANET L R. on

Rating:

There was ciggerette smoke that had permeated the interior cab of the truck which I didn't like.

STEVEN J w. on

Rating:

Very friendly and helpful. It can be frustrating if there is only one person there to help and there are customers waiting.

VAUGHN A R. on

Rating:

They coukd ecplain things more.

steven l. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

Christine M. on

Rating:

Customer did not leave a comment.

MARGARITA Z. on

Rating:

Fast and easy drop off process! Took less than 10 minutes! Truly appreciate this!

John T. on

Rating:

The entire crew here was phenomenal! I would recommend this location to anyone.

JOANNE s. on

Rating:

keep up the good work

Lauren K. on

Rating:

Customer did not leave a comment.

JON MICHAEL F. on

Rating:

I only rented the in-town p/u truck, but it was very clean and maintained, drove very well, and used very little gas. I was quite pleased with it and will definitely use this service again.

Grant M. on

Rating:

All around great!

Robert C. on

Rating:

Customer did not leave a comment.

andrew g. on

Rating:

Customer did not leave a comment.

Kasey L. on

Rating:

Customer did not leave a comment.

STEVE G p. on

Rating:

Very pleased with the service we got employee's were so helpful!

WILLIAM J J. on

Rating:

Everything was great and everyone was friendly. It made my moving day quick and much more enjoyable than expected. Thanks!

TOM A. on

Rating:

Guys are awesome

gabriel a s. on

Rating:

Customer did not leave a comment.

Todd H. on

Rating:

Customer did not leave a comment.

PAMELA E M. on

Rating:

Customer did not leave a comment.

GENE L. on

Rating:

Would have to say that pick up and return went smooth,everyone was courteous. Would not change a thing,thanks, Gene.

Bradley H. on

Rating:

I use this Uhaul location frequently and I think this dealership is great. Clean. Employees are great!

NICOLE L m. on

Rating:

Enjoyed the whole experience! Exceptional customer service!

ELISE E. on

Rating:

Great experience. Fast and efficient and open on Sunday!

JOEY P on

Rating:

Josh and his staff are well informed and helpful.

RONALD C S. on

Rating:

Everything went perfectly, so no improvements come to mind. Danny at the local dispatch office was very friendly and helpful, and, honestly, he helped me locate a U-Haul pick-up truck IMMEDIATELY only minutes from my home. I sure didn't expect to have one waiting for me the instant I called, but, it enabled me to take care of my project instantly, which I appreciated. Also, Josh, the GM at the 4020 San Mateo store, went out of his way to provide me with excellent, pleasant, and very professional customer service. I've used U-Haul for many years, and this experience was one of my best. Thanks, Ron Sickler

Denae T. on

Rating:

Ensure fluids are full

Christine T. on

Rating:

Customer did not leave a comment.

marie t. on

Rating:

When I brought the truck back, I was told it had to go to another location, I was never told that before. I was also told that I owed more money, that I had gone over my mileage, I went 279 miles, and I had up to 330 miles in my contract.

Nichole G. on

Rating:

Everything was great!

TIMOTHY B. on

Rating:

This entire experience starting in San Juan Capistrano, CA Uhaul location, to Albuq. and the final destination of Santa Fe, NM, was easy, excellent service, friendly workers and thorough helpfulness. I would highly recommend to others, without reservation. Thank You !

TONY H. on

Rating:

Customer did not leave a comment.

patricia g. on

Rating:

The reservation process is not an easy task on the phone or by computer. The best success I had was dealing with Devin in person

Susan K. on

Rating:

Customer did not leave a comment.

LARA D c. on

Rating:

Wonderfully helpful and customer service oriented. Thank you!

Daryl W. on

Rating:

Customer did not leave a comment.

nicholas r. on

Rating:

Maybe have more pickup trucks available.

david m. on

Rating:

Customer did not leave a comment.

MARY E F. on

Rating:

Employees were very helpful

YVONNE S G. on

Rating:

Customer did not leave a comment.

george p. on

Rating:

Fast and very nice and helpful thanks

Marian R on

Rating:

Randi,the counter rep who helped me, was excellent in every way. The process was easy and pleasant.

GUILLERMO O. on

Rating:

Very helpful and knowledgeable staff!

lora h. on

Rating:

A bit surprised. We have used this location many times. This time they complained that they are having too many drop offs, getting over loaded with inventory. We were not sure if the wanted us to take the truck elsewhere? It was just strange. Other than that they checked us in quickly and emailed the receipt before we made it home. Friendly.

Kristin H on

Rating:

Very accommodating and friendly.

Pablo F. on

Rating:

Customer did not leave a comment.

theresa b. on

Rating:

Staff was very helpful and friendly.

NICOLE E. on

Rating:

Let people now how you do your business I'm really unsatisfied with the help and the way you people said I went over my miles but the day before you guys said I was under lol I won't ever take my business to you guys again on yea fyi teach your workers how to check if they have the trailers people won't before running there cards thanks Nicole

JEFFREY JOHN B. on

Rating:

Customer did not leave a comment.

DEBRA A S. on

Rating:

The BEST staff of any U-Haul dealership! Professional, speedy, and courteous.

RACHEL S on

Rating:

Josh was very helpful and willing to understand the hardship I have encountered. He gave me a little more time to handle it.Thank you so much for your genuine caring and understanding.

chris d on

Rating:

Josh was great

starla g. on

Rating:

Customer did not leave a comment.

TINA M z. on

Rating:

fast efficent clean friendly

lacosta j. on

Rating:

Customer did not leave a comment.

Joy Lynn H. on

Rating:

Excellent customer service.

THERESA M C. on

Rating:

Customer did not leave a comment.

BRADLEY B H. on

Rating:

Customer did not leave a comment.

Lea M on

Rating:

I really appreciate the staff here!

karen a. on

Rating:

The staff was very friendly. They greeted me and helped me in less then 5 minutes of me walking in the door. The gentleman answered all of my questions very knowledgeable. It was a great experience and I was very pleased. When I returned the truck the customer service representative checked it in right away and emailed me a receipt within 15 minutes. Overall it was a great experience.

Lorraine B. on

Rating:

Everything was ready at pickup. Everyone friendly and professional. Dropped of was greet at door great experience

BRYAN M P. on

Rating:

Customer did not leave a comment.

Dale G. on

Rating:

Helpful & personable staff

MARCOS R O. on

Rating:

Customer did not leave a comment.

melissa p on

Rating:

He was amazing and fast

ALLISTER J R. on

Rating:

Great job by staff every time...I use U Haul alot

Spencer S. on

Rating:

Customer did not leave a comment.

Richard F. on

Rating:

Customer did not leave a comment.

ROBERT A N. on

Rating:

Very customer oriented. Quick check out/in. Excellent.

ALLISTER J R. on

Rating:

Always excellent Service...Josh and his team are Great. Al Radzka, Retired Realtor

STACEY J S. on

Rating:

Customer did not leave a comment.

MARY JANE k. on

Rating:

Customer did not leave a comment.

yvonne s. on

Rating:

Customer did not leave a comment.

IVAN N. on

Rating:

Customer did not leave a comment.

Calvin J. on

Rating:

Was fast and efficient. No need to change anything. Appreciate that U-haul is partnering on forest conservation.

JOHN L A. on

Rating:

Customer did not leave a comment.

Leslie F. on

Rating:

Customer did not leave a comment.

FERNANDO P Q. on

Rating:

Everything was exemplary from start to finish.

JAMES DARRELL B. on

Rating:

Customer did not leave a comment.

DOUG G. on

Rating:

Customer did not leave a comment.

KEITH J A. on

Rating:

Customer did not leave a comment.

maxine c. on

Rating:

Customer did not leave a comment.

patricia C. on

Rating:

Customer did not leave a comment.

VICKIE D C. on

Rating:

Customer did not leave a comment.

Roger G. on

Rating:

Customer did not leave a comment.

Darrell W. on

Rating:

we were given broken equipment.

Henry G. on

Rating:

Customer did not leave a comment.

TERRY O b. on

Rating:

I received an e-mail from U-Haul for this evaluation, but I never received a final invoice that was supposed to be e-mailed to me.

JENNIFER K a. on

Rating:

The truck was shifting wierd, but other then that everything was excellent

DANIEL A K. on

Rating:

The staff was polite, attentive and professional on pick up and drop off. I liked that they were able to shiw me exactly what I was going to be charged pretty quickly. Very good location.

mary J. on

Rating:

Customer did not leave a comment.

RAYMOND G N. on

Rating:

Customer did not leave a comment.

PETER F. on

Rating:

All of the staff were really great. They were awesome.

JAMES T C. on

Rating:

No suggestions. My second rental there. Helpful friendly staff, good equipment. I'll be back, more moving to do.

VICKIE D C. on

Rating:

Excellent transaction, super fast and friendly. Thank you!

Jami H. on

Rating:

Customer did not leave a comment.

Linda M. on

Rating:

Nothing I can think of. The gentleman who processed my rental was professional and very nice. Thank you, Linda

patricia g. on

Rating:

Customer did not leave a comment.

JOE H. on

Rating:

Attendant was great,in and out quickly. No need to change anything.

JACK L l. on

Rating:

Customer did not leave a comment.

TOMMY G r. on

Rating:

Excellent service and friendly staff . Much appreciated!

BILL H M. on

Rating:

Customer did not leave a comment.

LESLIE R W. on

Rating:

The people there were very accommodating when I had a issue with the return time. Everything worked out great if I ever in the future I need to use a trailer I'll be sure to recommend this location and Uhaul

RANDIE G. on

Rating:

I was very impressed by the professional attitude and level of service provided by Randie Aplin.

CHRIS PAUL C. on

Rating:

I have rented trucks here many times. They are extremely professional and the equipment always works well. The prices are very reasonable too. Highly recommend.

john c. on

Rating:

Joshua was really great to work with. Very helpful, accommodating and really made my moving process easier. I really appreciate his advice. What can you do to improve for the next customer is the question... my Answer is Clone Joshua. Thanks for the opportunity to comment. John Colwell.

Patricia A. on

Rating:

Customer did not leave a comment.

LOUELLA J C. on

Rating:

Excellent customer service!

JOSEPH T c. on

Rating:

Customer did not leave a comment.

Jason E. on

Rating:

The gentleman that checked me in was quick, courteous and knowledgeable. I would definitely use this location again.

JACQUELINE R C. on

Rating:

Customer did not leave a comment.

JAMIE H. on

Rating:

Customer did not leave a comment.

BRIAN R. on

Rating:

Everyone was so nice and helpful I love that location .

Michael E. on

Rating:

Customer did not leave a comment.

PETE C. on

Rating:

You did everything efficiently and were friendly I am very pleased. Thanks

DEREK C. on

Rating:

Customer service and equipment was in excellent. Fast and friendly staff, equipment was in. Excellent shape.

GREGORY F. on

Rating:

Customer did not leave a comment.

LAURA MONIKA w. on

Rating:

Customer did not leave a comment.

Abel S. on

Rating:

Good drive and safe

Rose W. on

Rating:

Customer did not leave a comment.

CRAIG L O. on

Rating:

Customer did not leave a comment.

CAROLYN W. on

Rating:

Nothing. ??

Malcolm R. on

Rating:

Every time I return a vehicle, UHaul promises to email the receipt but they don't do it. If I want a receipt I have to go online to my account to get it. Why can't they just email it like they said they would do.

NANCY D. on

Rating:

Customer did not leave a comment.

Lisa L. on

Rating:

Customer did not leave a comment.

LISA A L. on

Rating:

Customer did not leave a comment.

Raymond Z. on

Rating:

Have had a full business day, and still waiting on emailed receipt.

FLOYD E W. on

Rating:

Just keep doing what you do great experience on both ends

carl m. on

Rating:

Customer did not leave a comment.

ERIK R. on

Rating:

The guy that helped me today both on the pick up and return was super helpful.

JOSEPH H F. on

Rating:

Customer did not leave a comment.

mike t. on

Rating:

Would to receive a comp every now and for being loyal customer??????

DEBORAH L b. on

Rating:

Customer did not leave a comment.

Richard F. on

Rating:

Customer did not leave a comment.

Clay D. on

Rating:

Great customer service.

Allister R. on

Rating:

An excellent Service Team and Josh is a great Manager. I do alot of repeat business with this U Haul location because of their superior customer service.

jim b. on

Rating:

Customer did not leave a comment.

CHARLES M W. on

Rating:

Consider a clear waiting line. Several people came in and missed the fact that 4 people were already in line. The staff handled things great but a clearly marked waiting line would reduce issues. Excellent store. Excellent staff. Always a great experience.

Ruben R. on

Rating:

Almost a complete disaster, we rented an enclosed 4 x 8 enclosed trailer; hauling musical instruments and sound equipment for a Christmas show. The trailer looked old but over looked OK from the outside, our trip was only a few hours away, however, we encountered rain through most of the trip. When we arrived, and opened the enclosed trailer all our equipment was wet. Water was seeping through the ceiling of the enclosed trailer. We quickly unloaded all the equipment, and began the painstaking task of drying everything meticulously, I truly thought all was lost “electrical devices and water do not mix”. We left the equipment to dry overnight, it was a Christmas miracle all the equipment turned on the next day and was working. We able to play the show as scheduled. Lesson learned if the enclosed u-haul looks old and it’s raining cover your equipment even if it is an enclosed trailer. The enclosed trailer assigned to us was very old and I’m really, really, surprised it is still in service, personnel were all courteous and even provided the information in the event we had to file a claim for the equipment, we did not. Best to all and Happy New Year!

JEFFREY J H. on

Rating:

Great experience -- fast and efficient. No improvement necessary,

jennifer h. on