Customer Reviews for U-Haul Moving & Storage at San Pedro

7,837 reviews

5810 San Pedro Ave   San Antonio, TX 78212
(@ Basse Rd S Of Lp 410)

(210) 731-2800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 731-2800

5810 San Pedro Ave
San Antonio, TX 78212
(@ Basse Rd S Of Lp 410)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Manager Matt and the entire San Antonio /San Pedro Uhaul Staff are a Perfect Example of “ Great Customer Service and Humankindness”

DENISE S. 
Rating:
4.0

Make sure the equipment is operating correctly before renting.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

Coleman O. 
Rating:
4.0

Customer did not leave a comment.

ALBERTO D. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

I was out of there within 3 minutes of dropping off.

David S. 
Rating:
5.0

First truck was blocked by another truck had to wait to move it but came back moved me to another truck. I ask the young man to put the dolly in the back when he noticed it was not clean.Had to move to another truck. Finally got in the last truck when radiator light came on. Then had to go the bay for him to fill it. It took longer than I thought. Short handed in the evening to check everyone in around 6:30 pm

YVONNE P. 
Rating:
5.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

na

jeffery S. 
Rating:
5.0

Thank you!

KOREY B. 
Rating:
5.0

They was very professional and considered. I had a situation that happened to me on the way coming in and they explained very clearly what would happen and the procedure that they had to take. Thank you guys very much!

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Jeanna B.  |  Overall Experience 
Rating:
5.0

Miguel was extremely helpful and friendly! Such a nice experience!

Suzanne F. 
Rating:
4.0

when I called to check availability I was required to give vehicle information, ball size, rating etc. All I wanted to know was trailer available before the 15 minute discussion.

ARTHUR W. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL N. 
Rating:
4.0

Customer did not leave a comment.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

JANNELLE C. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE F. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
2.0

I tried to check in the trailer after hours and the website would not work. Was there for over an hour trying to figure it out. Was not able to amd was charge extra because your website was down!!!

JOSEPH ELLIOTT S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn D. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
3.0

Dropped equipment off during closing hours

KRISTAL T. 
Rating:
1.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
4.0

Make customers more aware of the $49.00 rental charge not just the$19.99 rental rate

DUSTIN C. 
Rating:
5.0

One of your employee look like he wasn't very happy I was trying to back up the trailer his guidance was real poor I almost hit the other trailer and still no help from him that really upset me.

NOE B. 
Rating:
5.0

Don't park the trucks so close, I had to bring in the right side mirror to drive out I'm glad I look

RUBEN F. 
Rating:
5.0

Customer did not leave a comment.

Rory O. 
Rating:
4.0

The only complaint I have is that you don't always talk to the same U Haul Center and communication breaks down.

JANNELLE C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
3.0

return unused days back to customer

HERMAN O. 
Rating:
5.0

Customer did not leave a comment.

JUAN E. 
Rating:
4.0

Customer did not leave a comment.

Johan H.  |  Online Move In 
Rating:
5.0

Very helpful and even in the rain!

WESLEY E. 
Rating:
5.0

Customer did not leave a comment.

KURT G. 
Rating:
5.0

Customer did not leave a comment.

MARICELA M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

TAVIS G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Blant M. 
Rating:
4.0

None that I can think of.

RICKEY-JOE W. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC M. 
Rating:
4.0

Customer did not leave a comment.

Maria P. 
Rating:
3.0

Customer did not leave a comment.

WENDY M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Truc L. 
Rating:
5.0

Very helpful and seamless

HEATHER H. 
Rating:
5.0

No improvement needed…love love uhaul!! They have made each experience an great one.. When I have had a concern needing to extend my rental because we have run out of time to complete what's needed and another family is waiting for my truck, I call or chat with a uhaul agent or manager, they help me extend my rental with such kindness n thoughtfulness and very quickly .. you know without a doubt that Uhaul cares about you, your family & especially about any issues that may arise..THANK YOU!!

DEBRA V. 
Rating:
1.0

My Storage was very Dust and my below was water damage .I told mgr. he came and look at then call corp.and he said you would do nothing about but said my a Ins Claim no sorry poor services. Brenda Jackson

BRENDA J.  |  Overall Experience 
Rating:
1.0

The customer service worker, Miriam, was rude and unprofessional to both myself and another customer. We both arrived at a similar time and were told it would be 45 minutes before we could check in our equipment. She refused to come outside and inspect our return. After the other customer became irate she reluctantly went outside and checked in our equipment. She acted as though us being there was an inconvenience to her. We were the only two customers at the location. I would not recommend this location to anyone. This is also the same location that had us wait for three hours for our Uboxs to be loaded onto a trailer. Then after we waited we were told that they were closing and we would have to come back the next day. Only to have the same wait time given to us again. I know that this is a customer service survey, but if there is any way to make changes at this location with the staff. Please do so. Thank you.

ANDREW G. 
Rating:
4.0

Customer did not leave a comment.

Corey L. 
Rating:
1.0

I been in the storage for a long time I have 2 units But I’m moving very soon from my other unit because you have a new kid working for you his name is Miguel We have so many problems with him And it’s not only me some people from different units have the same problem If you want to contact me my name is Oscar (210) 823-4438 Thanks

OSCAR G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOMMYE M. 
Rating:
5.0

Customer did not leave a comment.

TOMMYE M. 
Rating:
4.0

Customer did not leave a comment.

hetchler R. 
Rating:
3.0

Make sure when the customer does pre-check in, that info is forwarded to store..

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH V. 
Rating:
5.0

Nothing. Excellent experience.

SUSAN H. 
Rating:
3.0

Customer did not leave a comment.

claudia L. 
Rating:
5.0

Exceptional experience. The woman I checked in with was very professional and respectful. It was fast and efficient. Check in was just as great an experience.

ANDREW S. 
Rating:
5.0

Appreciate the good tires on the trailer. The previous rental had tires that were at their end of life. I like the speedy checkout and check in.

DAYTON S. 
Rating:
3.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

No improvement required..very caring and helpful..uhaul cares about your situation..I love dealing with Uhaul they are very thoughtful n considerate of your needs..

DEBRA V. 
Rating:
5.0

Customer did not leave a comment.

BROOKS C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

GRIFFIN W. 
Rating:
5.0

Customer did not leave a comment.

Orlando G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

SHANE D. 
Rating:
5.0

Customer did not leave a comment.

OSCAR L. 
Rating:
4.0

Customer did not leave a comment.

KEVIN R. 
Rating:
3.0

Pickup and drop off of vehicle was great. This is the second van rental in 30 days and each time the vehicle glass was so dirty inside and out, I spent 45 minutes each time cleaning the glass.

Frank R. 
Rating:
4.0

24-7 accessibility to unit would change my overall experience rating for this location to excellent.

Victoria W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Victor W. 
Rating:
4.0

Easy to follow instructions online. No issues or suggestions to note + will personally be using this location again.

VICTORIA W. 
Rating:
3.0

Difficulties with computer system made for long delays in service. This was the case in both my pickup and return locations.

KAREN H. 
Rating:
4.0

Customer did not leave a comment.

NICOLAS G. 
Rating:
5.0

My move was perfect I had 5 u-boxes and some fragile antiques and not one thing was broken. Very nice personnel on both ends of my move.

TOMMYE M. 
Rating:
5.0

Customer did not leave a comment.

TODD D. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

Alejandro M. 
Rating:
5.0

Keep doing the same and try not to micromanage this location. Everyone there is attentive, professional and nice. 5 stars. Thank you.

OSCAR A. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

ValerianoR Z. 
Rating:
4.0

A more clear description of where to wait to pick up the truck. Other than that, it was good.

JOE W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

The whole experience was too easy! Thank you and Happy Holidays

DOLORES C. 
Rating:
5.0

Customer did not leave a comment.

DALE H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

ADAM F. 
Rating:
3.0

Customer did not leave a comment.

FREDA M. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

LISA O. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

margaret B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

Caroline K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

friendly service and workers there

WESLEY E. 
Rating:
5.0

Thorough and efficient staff.

ROBERT C. 
Rating:
4.0

The service provided was good. Employees well trained and knowledgeable . Security was not evident…

Rene R.  |  First Impressions 
Rating:
1.0

An employee use the F word and rats damage some of my things

Lupe K.  |  Overall Experience 
Rating:
5.0

Awesome 😊😊

Robert M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELA T.  |  Overall Experience 
Rating:
3.0

They need more people or up date the system They take too long just to do a simple contrat On average is 1 hours per each customer

JUAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose T.  |  First Impressions 
Rating:
5.0

Thanks soooo much for skill staffing

RAMONT G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shannon S.  |  First Impressions 
Rating:
1.0

Tengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando

OSCAR G.  |  First Impressions 
Rating:
5.0

I’ve been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can’t help, they’ll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I’ve came across there!

Breyanna I.  |  First Impressions 
Rating:
5.0

I came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I’m correct. Thank you again!

Deborah P.  |  First Impressions 
Rating:
5.0

Dan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland

EDWARD E.  |  First Impressions 
Rating:
5.0

Me gusta la intención que dan

Wendy P.  |  First Impressions 
Rating:
5.0

Excellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!

Christina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  First Impressions 
Rating:
5.0

u haul is your best bet for moving and storage, very secure and they do great job of maintaining every thing. i will always use them for my storage and moving needs. they also have quality boxes and stuff to get the job you need done right. they get thumbs up from me!

Gerald J B.  |  First Impressions 
No reviews have been submitted for this location.

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