Customer Reviews for U-Haul Moving & Storage at Sharon Rd

4,433 reviews

1400 Sharon Rd W   Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

(704) 358-0010

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(704) 358-0010

1400 Sharon Rd W
Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

My customer service experience with the young man that helped at pick up & return as well as the location manager at return were both WONDERFUL!!! THANK YOU!

MICHAEL P. 
Rating:
3.0

Customer did not leave a comment.

candace C. 
Rating:
5.0

Excellent Service and Quick! Douglas was knowledgeable and took good care of us. He made the process so easy! Will use this Uhaul location again.

GRAYSON G. 
Rating:
1.0

truck that was reserved was not available, smaller truck offered with no attempt to find correct truck, manager was indifferent and appeared to be aware that the reservation couldn't be filled yet took no action to alert me. I had driven 3 hours to pick up the truck that day, ended up with a smaller truck and now need to make two trips, total extra cost of over $500, and uhaul cust serv gave me fifty dollars in credit. Worst customer experience I've had, particularly upset that with all your technology this kind of thing happens.

steven S. 
Rating:
5.0

The customer service is always amazing at this location the gentle man who attends us is always so nice & very clear with instructions. I would definitely recommend this place because of the customer service I always receive!

SAIRA A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

KIERSTIN H. 
Rating:
1.0

Our u-haul experience was horrible. Only thing that was fine was the desk guy at the Sharon Rd location. To start, my reservation was set for a different location. 2 of the u-haul dealers were very incompetent and rude. One guy told me that he couldn't help me because he was helping a customer. As if I wasn't a customer myself and told me that I needed to Google the info I was looking for. Which was just the phone number to the actual place that had the truck. It took 6 plus phone calls to find where my actual rental was. Employees were not knowledgeable abt processes of company. If I had not asked the right questions and called when I did, I would have gathered all 6 of my family members for nothing for our move. Had 2 drive from Charlotte to Fayetteville at 25 to 35 mph. Truck cut off at every bump in road. Very frustrating experience.

BRANDI T. 
Rating:
5.0

Customer did not leave a comment.

REGINA F. 
Rating:
5.0

Customer did not leave a comment.

REGINA F. 
Rating:
5.0

Customer did not leave a comment.

FRED P. 
Rating:
5.0

Customer did not leave a comment.

Passion W. 
Rating:
5.0

Customer did not leave a comment.

LAURA J. 
Rating:
5.0

Customer did not leave a comment.

Olivia S. 
Rating:
5.0

Customer did not leave a comment.

TORRENCE B. 
Rating:
5.0

Douglas was amazing, very helpful and knowledgeable. Always a pleasure when Douglas was around.

Chad C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

laquell T. 
Rating:
5.0

Very friendly desk and truck check in staff. Went above and beyond for me.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
3.0

When I returned the van to the location I filled gas to proper level and prior to closing. The attendant verbally told me to leave the vehicle and he will take care of getting it checked in. The following day I had a incremental charge on my card for after hours return along with insufficient fuel level. I do not know if the attendant drove the vehicle afterwards and checked it in late with low level fuel, but I am very very dissatisfied with the service.

XAI T. 
Rating:
5.0

Customer did not leave a comment.

OMARO W. 
Rating:
3.0

The drop off agent attended me on a timely manner. I told him about the roach issue. He told me to contact customer service.

Susan P. 
Rating:
4.0

Fast, easy, and convenient experience. Makes moving easy and saves you a ton of money.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

SAIRA A. 
Rating:
5.0

Customer did not leave a comment.

SHANNON W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
1.0

Their system needs to be updated. It let me rent a unit that was already occupied which resulted to an hour wasted of finding another unit for me. The Manager was very rude, I did not feel welcomed at 8 in the morning. She talked with a nasty attitude as if she did not want to be there. Many customers complained about her.

amari W. 
Rating:
3.0

Second time at this location and the owner operator has terrible customer service. I will never go back to this location.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

HALUK T. 
Rating:
5.0

Customer did not leave a comment.

KAROLINE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer service was good I really don't know

EVETTE W. 
Rating:
1.0

When returning the trailer, the employee disconnected it from the hitch without warning and without a block a place behind the wheel. My friend was behind the trailer folding the pads and retrieving the dolly and the trailer slid back and pinned him against the curb.

HANNAH C. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
3.0

You charge way too much for holding onto the truck for an additional 20 minutes after the due time. Change something about it. But don't charge an extra day + extra charges just because it was a couple of minutes late!!

Alejandra S. 
Rating:
5.0

Customer did not leave a comment.

MONICA R. 
Rating:
2.0

I reserved a 20 foot Uhaul truck over a week in advance of my move and received confirmation that a truck would be available. Upon returning the truck I discovered that I had not been given a 20' Uhaul truck but rather a 17' truck. My move would have been so much easier had they given me the right size truck. Also, when I picked up the truck the initial receipt noted the truck fuel tank was completely full. When I started the truck and started down the road I noticed the tank was only 3/4 full.

Kraig B. 
Rating:
5.0

Saunda and Douglas were very helpful

SINCERIE J. 
Rating:
5.0

Customer did not leave a comment.

DAJAH T. 
Rating:
1.0

I needed a appliance dolly and when I got to my loading location, there was no dolly when I opened the back of the truck

VERLORIA J. 
Rating:
4.0

Customer did not leave a comment.

MONICAL B. 
Rating:
5.0

Doug was helpful at every turn from renting the unit and a moving van to fielding many, random questions.

Jeremy M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMINIQUE W. 
Rating:
5.0

Customer did not leave a comment.

M C. 
Rating:
5.0

Customer did not leave a comment.

jerry S. 
Rating:
3.0

Customer did not leave a comment.

ROGER G. 
Rating:
5.0

Very expensive

SUSANA D. 
Rating:
4.0

Key drop box was difficult to find.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JOJY M. 
Rating:
3.0

Rental was at 1/4 tank of gas at time of pickup

Vincent F. 
Rating:
5.0

The location manager Saundra Rucker was GREAT. She helped make the situation smoother than it could've been in a variety of ways. Without her I would've been a mess trying to rush to my meeting. She is the best.

Leonard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS K.  |  Overall Experience 
Rating:
5.0

Did an after hours dropoff.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

william e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
2.0

1. We had to change pick up location. 2. I had to wait an hour at pick up because the system wasn't working. It took her an hour to decide to restart her system, after which it worked perfectly. The entire time she did not call tech support to get assistance. 3. The truck had 30 miles of gas in it at pick up. 4. When we pulled the ramp out there was shattered glass all over it that never got cleaned up. 5. We had to change the drop off location. 6. We called the customer service line to dispute all of this. The lady who took the call told us we needed to call the customer service line after drop off to note the issues instead of just noting the issues. We asked to speak to a supervisor, spend an hour and twenty minutes on hold and they hung up. So, yeah. 0/10 do not recommend. Next time we will rent with Penske or something.

KATIE H. 
Rating:
5.0

Customer did not leave a comment.

NOREEN W. 
Rating:
1.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Fantastic service, quick in and out, equipment was clean and well cared for. When returning service technician was there at the return station before I could apply brakes. This is my 3rd time using this location and it was exceptional as expected. 🤗

ELSIE B. 
Rating:
5.0

Professional, Easy and quick, we were in and out inside of ten minutes

KENNETH S. 
Rating:
3.0

The facility was well organized and clean. My lower rating is because this location was not convenient for me.

Gary S. 
Rating:
5.0

Honestly the nicest associates I've experienced. Very professional, everything was so quick and well organized. All around a great experience.

TRENT T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
4.0

Dropped last night after hours.

Ronald C. 
Rating:
5.0

The MANGER IS THE BEST AND THE WORKERS TOO, EXCELLENT SERVICE

Adriane C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIZ L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

The guy who helped me check in and attached the trailer was AWESOME! So was the gentleman who detached the trailer when I returned it the next day. All very hard working and professional.

ABIGAIL H. 
Rating:
4.0

Despite the unit I originally signed up for wasn't available, the general manager helped me to get into another unit in time. Thank you, Saunda!

Jaceria H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

Customer did not leave a comment.

ERIC F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley T. 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

RINAT Y. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Be able to drop off at closer location.

CRYSTAL P. 
Rating:
3.0

Friendly to me just sometime the have to be quicker at the customer service front line.

Jamal C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james k.  |  Overall Experience 
Rating:
5.0

Transmission on the truck needed a little help, but other than that, everything was great!

Eric F. 
Rating:
5.0

Great people there!

Ronny G. 
Rating:
5.0

The guy that checked me out was awesome

jamal M. 
Rating:
3.0

Some of the equipment reserved was not available. Another customer who had reserved a truck for that location arrived and found out his truck was not there. What is the point of reserving something if it is not going to be available.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

DONNIE K. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE B. 
Rating:
5.0

Have someone there in the morning to help Douglas

RANDALL L. 
Rating:
5.0

Customer did not leave a comment.

DIANNE B. 
Rating:
5.0

Though there was noone available due to it being after hours drop off was easy. Thanks

MARTIN M. 
Rating:
2.0

They did not care that the vehicle was not maintained properly or that we had a miserable trip due to leaks.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

andrew b.  |  First Impressions 
Rating:
4.0

I have to admit I felt like this location went above and beyond for me. There was a young gentlemen there that saw that I was in a boot struggling to get things in and out of the U-haul and without even asking for help, he told me to get down that he would gladly assistant me in anyway he could. I wished I would have gotten his name so that I could give him the accolades he deserved.

LORI A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

The lady working the counter was very polite even though she dealt with an angry customer before me and was very attentive to my rental needs that lady deserves 100 stars definitely would recommend this location to anyone trying to rent a truck or storage unit

DONALDE II G. 
Rating:
1.0

You must be joking. You contacted me an hour before the auction and wouldn’t let me pay by credit card. I live in Virginia. My furniture was stolen from me and may be in your house for all I know. I intend to sue.Today I got a bill for $1000 which I have no intention of paying and I hope you sue me. This was a divorce situation.

susan k.  |  Overall Experience 
Rating:
5.0

Service representative was exceptional. Competent, quick and polite. I recommend giving him a raise.

JOHN S. 
Rating:
5.0

It would be nice if you would have an option on returning the truck 4 people 60 + that may be height restricted and hard to open enclose the back of the truck for the photos required when we turning it on your required online process. Or have an option if your 60 plus has one check out the truck with you in person without a a charge

Suzanne R. 
Rating:
1.0

I take the track with an empty fuel tank. I fuel up it. Uhaul charges me fuel service and gas!!! never use this service again.

Roman M. 
Rating:
3.0

could not get app to work...phone # continually busy

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Very helpful staff. Helped me upgrade to a needed larger trailer.

Greg B. 
Rating:
4.0

Great Staff (Sandra) and very friendly

Thomas R. 
Rating:
5.0

Great customer service!!

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

Great staff!

Cassie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FREDERICK G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tonnia W. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Latara M.  |  First Impressions 
Rating:
5.0

great staff. please, no more surveys

Jeremy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chante A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colby r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine W.  |  First Impressions 
Rating:
1.0

Really nasty attitudes from gm and the other girl must have been new to company she just didnt know anything never going back again

Shamekia A.  |  First Impressions 
Rating:
5.0

Dj was a great help .very nice person and helpful

Chakiea T.  |  First Impressions 
Rating:
5.0

Great Staff. Some of the inside units are extremely HOT and the fans can only do so much. Outside of that, everything else was good.

Monica B.  |  First Impressions 
Rating:
5.0

My customer service agent was awesome!

RONCEY M.  |  First Impressions 
Rating:
3.0

The facility was clean but the air conditioning did not work in a unit that is supposed to be climate controlled. However, the staff were amazing and very helpful. Especially Douglas working there who helped us personally.

Taylor F.  |  First Impressions 
Rating:
5.0

The 3rd time was the charm. Staff was amazing. They accomodated my needs and understood my concerns. An Uhaul customer service rep reserved a storage unit on South blvd that was NOT available. This was my 2nd facility visited that day because the doorway at my original reservation at the Uptown storage location, was too narrow for my sofa. Thank you Douglas Blake Jr and crew!

Monica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

prudence s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele W.  |  First Impressions 
Rating:
4.0

The customer service is what makes a great Storage facility. Douglas made the process quick, easy and Pleasant!

Devaughn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvester C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN P.  |  First Impressions 
Rating:
5.0

Manager at south blvd location was amazing

tyson t.  |  First Impressions 
Rating:
4.0

The lady was a bit slow but I guess she's new. Luckily the young man was there to help.

Tameka R.  |  First Impressions 
Rating:
5.0

A gentleman named Doug helped us get set up with our storage unit. He was great!! And made the process quick and easy with no stress at all. He is definitely Management material. Thanks again Doug, Happy New Year!!

Andrea S.  |  First Impressions 
Rating:
5.0

Douglas was amazing. Explained everything perfect. Doug is an amazing salesman. Very knowledgeable with the UHAUL product and very friendly. Nice to have a smiling face when you walk in.

Chad C.  |  First Impressions 
Rating:
5.0

Every one I dealt with behaved as an OWNER should. I have have a week of chaos and they were the best assistance to come my way during that time.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamila P.  |  First Impressions 
Rating:
5.0

Kenisha Watkins and her young man are the BEST. They helped this first time storage user in every way possible. I recommend them highly.

BETTY B.  |  First Impressions 
Rating:
5.0

Friendly staff.

Jonathan B.  |  First Impressions 
Rating:
5.0

Very helpful in the rental of my storage unit

Laverne B.  |  First Impressions 
No reviews have been submitted for this location.

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