Customer Reviews for U-Haul Moving & Storage at Sharon Rd

4,498 reviews

1400 Sharon Rd W   Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

(704) 358-0010

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 358-0010

1400 Sharon Rd W
Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Friendly service. Did not have furniture dolly I needed, a very basic equipment you should have plenty. Isn't that a major product you offer- moving services.

MARIO C. 
Rating:
4.0

Great customer service, attentive and professional.

PEDRO V. 
Rating:
5.0

Customer did not leave a comment.

EMMA M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON D. 
Rating:
4.0

Customer did not leave a comment.

TONYA H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Ishmael S. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE G. 
Rating:
5.0

The trucj I drove had a bad tire problem that didn't appear untill I was on the highway. At 55 mph it has a bad vibration caused by one if the front tire that was so bad I had to slow down to keep fro loosing control. When I picked it up I notices there was a low tire pressure warning on the dash. I pointed it out to the agent and was told there was a bad pressure senson on the truck but it was okay. There us a bad tire on this truck that needs to be FIXED ASAP

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Kadine J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

adam N. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

CARL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

TYLER B. 
Rating:
2.0

Provide better locks for the lock boxes. I was stuck outside for 40 min unable to get the lock open at 6am. It was dark and cold and generally dangerous. I arrived on time and had to repeatedly call the customer service line for assistance. Luckily an employee arrived 20 min before opening and also struggled, but got the lock open for me so I could be on my way.

Erinn S. 
Rating:
4.0

Customer did not leave a comment.

CRISTIE H. 
Rating:
5.0

Customer did not leave a comment.

MONICA L.  |  First Impressions 
Rating:
5.0

the good folks at Sharon road were very helpful and courteous. The truck was clean and in good working order. No problems what so ever with the truck. They had ample moving blankets on hand to rent. The pickup and return process was quick and simple. Would rent from this location again.

GERALD G. 
Rating:
5.0

Staff was knowledgeable about products and services and were courteous in doing their jobs. Thanks

ERNEST H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

M C. 
Rating:
2.0

I tried to rent a truck in Reidsville, NC but 1 wasn't available so I rented in Madison, NC just a few miles away. As a result, this put me 30 miles over my allotted mileage. I literally drove to Reidsville and loaded up my belongings and dropped off everything in Charlotte and drove the truck to the dropoff location. Between rental and gas, I was charged $235 and had another $14 in overage fees. I will never use U-Haul again. This was a ripoff in my opinion.

Joseph M. 
Rating:
5.0

None

Donald H. 
Rating:
5.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Doug was extremely helpful and kind!

kristin S. 
Rating:
4.0

Customer did not leave a comment.

STUART S. 
Rating:
4.0

Customer did not leave a comment.

TYRONE G. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Very good experience!

M W C.  |  Overall Experience 
Rating:
5.0

I thought the teo gentleman that assisted me with my rental on the front end and drop off, were very knowledgeable and professional! No complaints.

JOHN M. 
Rating:
4.0

Russell was very helpful in getting us on the road

Max S. 
Rating:
5.0

The staff at this location were always helpful & attentive.

TYKEYTRA C.  |  Overall Experience 
Rating:
1.0

You could actually provide the equipment that was rented. I got the truck but I didn't get my hand truck and I didn't get all of the moving blankets I ordered. I ordered the hand truck with the moving truck weeks before moving day and didn't find out until moving day that I wasn't getting the hand truck. U-Haul has to understand that the hand truck can be as critical to a move as the rental truck and it should all be a unit you guys track trucks and know where they are all the time you need to do it for all of the equipment it's very frustrating and very stressful and people are moving and moving are stressful and the unhelpful customer service representative who was checking me out all he had to say was well we're not Walmart we don't have inventory coming in here all the time whatever the hell that means

BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

COREY B. 
Rating:
4.0

Customer did not leave a comment.

Dwight b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES O. 
Rating:
1.0

Saundra is just a cruel & evil bitch! She refused to load my car onto auto transport, but watched me try to strap down my own car, in the pouring FUCKING RAIN for 2 hours, while she sat there smoking something that smelled like pot. When I got to my destination, 900 miles away, NONE OF THE STRAP DOWNS WERE STILL ATTACHED. SHE ATTACHED MY CAR TO THE AUTO TRANSPORT!!! I have contacted an attorney & I am suing UHAUL for criminal negligence!! I am lucky I didn't die from the negligence of your company. My cousin is an attorney & we will be in contact with UHAUL in the next week. I hope Saundra dies in hell for her callous negligence.

JENNIFER T. 
Rating:
1.0

There are no words to express how incredibly poorly I was treated. The manager of the store I rented from smoked a cigarette while she watched me try to attach my own vehicle to an auto transport, in pouring rain for 2 FUCKING HOURS!! When I got to my destination, 2 days later, the guy on the other end told me the only thing that held my car down was my own FUCKING EMERGENCY BRAKE! I will sue the hell out of UHAUL for this!! This was more than disappointing, this was outright negligence that could have KILLED ME!!

JENNIFER T. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Doug was AWESOME! That young man should be commended for exceptional service!

TENNILL M. 
Rating:
5.0

Customer did not leave a comment.

VICKY H. 
Rating:
3.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

Customer did not leave a comment.

Donnetta S.  |  First Impressions 
Rating:
2.0

The representative at the pick up counter was very rude and is obviously a miserably unhappy person. She didnt make eye contact when I spoke to her. There was a line of customers and she stayed on the phone talking to a customer about charging them 50 dollars for not leaving the key in the drop box. We were all waiting to get our Uhaul and she kept on talking rudely to this customer on the phone. Her badge stated manager. This manager was so unproffesional.

REBECCA K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Easy & Smooth process! All parts went well!

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Marcelo R. 
Rating:
2.0

Need to have more people working. Only had 1 person in the office. To slow.

DARRELL B. 
Rating:
2.0

The vehicle was 3 hours late being returned by prior renter.

David S. 
Rating:
5.0

The 2 genial men who helped me when I arrived for the drop off were very nice and helpful. They weren't just “working” they were engaging and nice people t deal with. Thank you

Edward C. 
Rating:
5.0

Douglas had great customer service, he was very helpful and great at his job!

SABRINA L. 
Rating:
5.0

Easy check out and return; helpful, friendly associates; Wonderful experience!

KATHRYN J. 
Rating:
5.0

The staff was great. Courteous and accommodating. Especially Saunda and Hattina. It was a pleasure doing business with U-Haul.

joel s.  |  Overall Experience 
Rating:
3.0

The price is very misleading. 75 cents per mile does not include fuel? You are kidding right? I'm sure it's in the small print but 85$ Final cost is a far cry from 19.95$. Misleading!!!

ARTHUR F. 
Rating:
3.0

The location had helpful signs for 'equipment return'. I followed them only to find out it was only for truck returns. I had a trailer. I was left with my vehicle and trailer at a 60 degree turn angle going down hill. I had to back out and move to the trailer return area that was also exceptionally tight. My trailer backing skills are probably above average but it was a serious challenge to get out of there without damage to my truck or your trailer.

BRIAN H. 
Rating:
4.0

Paid for furniture pads & never received them. Chose to have order completed after representative called & never got a call

KEEONA G. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

My customer service experience with the young man that helped at pick up & return as well as the location manager at return were both WONDERFUL!!! THANK YOU!

MICHAEL P. 
Rating:
3.0

Customer did not leave a comment.

candace C. 
Rating:
5.0

Excellent Service and Quick! Douglas was knowledgeable and took good care of us. He made the process so easy! Will use this Uhaul location again.

GRAYSON G. 
Rating:
1.0

truck that was reserved was not available, smaller truck offered with no attempt to find correct truck, manager was indifferent and appeared to be aware that the reservation couldn't be filled yet took no action to alert me. I had driven 3 hours to pick up the truck that day, ended up with a smaller truck and now need to make two trips, total extra cost of over $500, and uhaul cust serv gave me fifty dollars in credit. Worst customer experience I've had, particularly upset that with all your technology this kind of thing happens.

steven S. 
Rating:
5.0

The customer service is always amazing at this location the gentle man who attends us is always so nice & very clear with instructions. I would definitely recommend this place because of the customer service I always receive!

SAIRA A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

KIERSTIN H. 
Rating:
1.0

Our u-haul experience was horrible. Only thing that was fine was the desk guy at the Sharon Rd location. To start, my reservation was set for a different location. 2 of the u-haul dealers were very incompetent and rude. One guy told me that he couldn't help me because he was helping a customer. As if I wasn't a customer myself and told me that I needed to Google the info I was looking for. Which was just the phone number to the actual place that had the truck. It took 6 plus phone calls to find where my actual rental was. Employees were not knowledgeable abt processes of company. If I had not asked the right questions and called when I did, I would have gathered all 6 of my family members for nothing for our move. Had 2 drive from Charlotte to Fayetteville at 25 to 35 mph. Truck cut off at every bump in road. Very frustrating experience.

BRANDI T. 
Rating:
5.0

Customer did not leave a comment.

REGINA F. 
Rating:
5.0

Customer did not leave a comment.

REGINA F. 
Rating:
5.0

Customer did not leave a comment.

FRED P. 
Rating:
5.0

Customer did not leave a comment.

Passion W. 
Rating:
5.0

Customer did not leave a comment.

LAURA J. 
Rating:
5.0

Customer did not leave a comment.

Olivia S. 
Rating:
5.0

Customer did not leave a comment.

TORRENCE B. 
Rating:
5.0

Douglas was amazing, very helpful and knowledgeable. Always a pleasure when Douglas was around.

Chad C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

laquell T. 
Rating:
5.0

Very friendly desk and truck check in staff. Went above and beyond for me.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
3.0

When I returned the van to the location I filled gas to proper level and prior to closing. The attendant verbally told me to leave the vehicle and he will take care of getting it checked in. The following day I had a incremental charge on my card for after hours return along with insufficient fuel level. I do not know if the attendant drove the vehicle afterwards and checked it in late with low level fuel, but I am very very dissatisfied with the service.

XAI T. 
Rating:
5.0

Customer did not leave a comment.

OMARO W. 
Rating:
3.0

The drop off agent attended me on a timely manner. I told him about the roach issue. He told me to contact customer service.

Susan P. 
Rating:
4.0

Fast, easy, and convenient experience. Makes moving easy and saves you a ton of money.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

SAIRA A. 
Rating:
5.0

Customer did not leave a comment.

SHANNON W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
1.0

Their system needs to be updated. It let me rent a unit that was already occupied which resulted to an hour wasted of finding another unit for me. The Manager was very rude, I did not feel welcomed at 8 in the morning. She talked with a nasty attitude as if she did not want to be there. Many customers complained about her.

amari W. 
Rating:
3.0

Second time at this location and the owner operator has terrible customer service. I will never go back to this location.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

HALUK T. 
Rating:
5.0

Customer did not leave a comment.

KAROLINE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer service was good I really don't know

EVETTE W. 
Rating:
1.0

When returning the trailer, the employee disconnected it from the hitch without warning and without a block a place behind the wheel. My friend was behind the trailer folding the pads and retrieving the dolly and the trailer slid back and pinned him against the curb.

HANNAH C. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
3.0

You charge way too much for holding onto the truck for an additional 20 minutes after the due time. Change something about it. But don't charge an extra day + extra charges just because it was a couple of minutes late!!

Alejandra S. 
Rating:
5.0

Customer did not leave a comment.

MONICA R. 
Rating:
2.0

I reserved a 20 foot Uhaul truck over a week in advance of my move and received confirmation that a truck would be available. Upon returning the truck I discovered that I had not been given a 20' Uhaul truck but rather a 17' truck. My move would have been so much easier had they given me the right size truck. Also, when I picked up the truck the initial receipt noted the truck fuel tank was completely full. When I started the truck and started down the road I noticed the tank was only 3/4 full.

Kraig B. 
Rating:
5.0

Saunda and Douglas were very helpful

SINCERIE J. 
Rating:
5.0

Customer did not leave a comment.

DAJAH T. 
Rating:
1.0

I needed a appliance dolly and when I got to my loading location, there was no dolly when I opened the back of the truck

VERLORIA J. 
Rating:
4.0

Customer did not leave a comment.

MONICAL B. 
Rating:
5.0

Doug was helpful at every turn from renting the unit and a moving van to fielding many, random questions.

Jeremy M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMINIQUE W. 
Rating:
5.0

Customer did not leave a comment.

M C. 
Rating:
5.0

Customer did not leave a comment.

jerry S. 
Rating:
5.0

The location manager Saundra Rucker was GREAT. She helped make the situation smoother than it could've been in a variety of ways. Without her I would've been a mess trying to rush to my meeting. She is the best.

Leonard C.  |  First Impressions 
Rating:
5.0

The MANGER IS THE BEST AND THE WORKERS TOO, EXCELLENT SERVICE

Adriane C.  |  First Impressions 
Rating:
4.0

Despite the unit I originally signed up for wasn't available, the general manager helped me to get into another unit in time. Thank you, Saunda!

Jaceria H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latara M.  |  First Impressions 
Rating:
5.0

great staff. please, no more surveys

Jeremy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine W.  |  First Impressions 
Rating:
1.0

Really nasty attitudes from gm and the other girl must have been new to company she just didnt know anything never going back again

Shamekia A.  |  First Impressions 
Rating:
5.0

Dj was a great help .very nice person and helpful

Chakiea T.  |  First Impressions 
Rating:
5.0

Great Staff. Some of the inside units are extremely HOT and the fans can only do so much. Outside of that, everything else was good.

Monica B.  |  First Impressions 
Rating:
5.0

My customer service agent was awesome!

RONCEY M.  |  First Impressions 
Rating:
3.0

The facility was clean but the air conditioning did not work in a unit that is supposed to be climate controlled. However, the staff were amazing and very helpful. Especially Douglas working there who helped us personally.

Taylor F.  |  First Impressions 
Rating:
5.0

The 3rd time was the charm. Staff was amazing. They accomodated my needs and understood my concerns. An Uhaul customer service rep reserved a storage unit on South blvd that was NOT available. This was my 2nd facility visited that day because the doorway at my original reservation at the Uptown storage location, was too narrow for my sofa. Thank you Douglas Blake Jr and crew!

Monica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

prudence s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele W.  |  First Impressions 
Rating:
4.0

The customer service is what makes a great Storage facility. Douglas made the process quick, easy and Pleasant!

Devaughn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvester C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN P.  |  First Impressions 
Rating:
5.0

Manager at south blvd location was amazing

tyson t.  |  First Impressions 
Rating:
4.0

The lady was a bit slow but I guess she's new. Luckily the young man was there to help.

Tameka R.  |  First Impressions 
Rating:
5.0

A gentleman named Doug helped us get set up with our storage unit. He was great!! And made the process quick and easy with no stress at all. He is definitely Management material. Thanks again Doug, Happy New Year!!

Andrea S.  |  First Impressions 
Rating:
5.0

Douglas was amazing. Explained everything perfect. Doug is an amazing salesman. Very knowledgeable with the UHAUL product and very friendly. Nice to have a smiling face when you walk in.

Chad C.  |  First Impressions 
Rating:
5.0

Every one I dealt with behaved as an OWNER should. I have have a week of chaos and they were the best assistance to come my way during that time.

Mary S.  |  First Impressions 
Rating:
5.0

Kenisha Watkins and her young man are the BEST. They helped this first time storage user in every way possible. I recommend them highly.

BETTY B.  |  First Impressions 
Rating:
5.0

Friendly staff.

Jonathan B.  |  First Impressions 
Rating:
5.0

Very helpful in the rental of my storage unit

Laverne B.  |  First Impressions 
No reviews have been submitted for this location.

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