Customer did not leave a comment.
Customer Reviews for U-Haul Moving & Storage at South Federal
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at South Federal
Excellent experience. Will definitely use again when needed. Thanks.
There was water that leaked into my unit and no one notified me to let me know that my stuff could have been damaged. Second someone painted over my lock.
Rico is the BEST! Almost feel like I should store more stuff there lol.
The owner and staff are very helpful and offer solutions to your problem.
Staff at this facility are very helpful and friendly. Facility is kept clean. Thank you for your help and support in my move.
The owner was very good to work with and very helpful. I unfortunately had the opportunity to listen to him deal with a rather .... difficult .... customer. He did a superb job keeping calm and helping the customer as much as she would allow.
My girlfriend and i moved out of a terrible roomate situation on a whim earlier that day with no place to live. We were able to rent a truck and find available storage for our things last minute. Luckily we needed to store our things for 3 days due to us finding our own place. I hadnt had a chance to let uhual know we moved our things out, but they called us and asked if we still needed storage. Overall it was quick and sufficient. Have never had an issue with uhaul.
The problem is that they are severely understaffed. I waited 20 minutes at the desk/showroom(maybe longer)before the attendant came in out of the checking in area.
There was a leak in my unit and I lost half of my things I had stored in it!!! I let the office know months ago when first noticed but nothing was done about it!!
Need early hour att office : 7-10 Late hour at office :4-6.pm Emergency phone number for client to call.
The staff is very professional and helpful. I have frequented their business a lot lately. Thanks for your patience during this stressful move of mine!
I will never use uhaul again because of the people and the way they treated me in this time of need. Completely tried to take advantage of me and I am never recommending uhaul to anyone else. No thank you.
My friend has 2 little ones, is on her own and had to move. She had her hands full and no help. I felt the need to help so when she asked if I had a D.L. I said sure, the least I could do right? Well we rented a van from uhaul, took it home and loaded it, it sat for 3 days why idk but I was getting nervous. I didn't want her to have to pay for it sitting any longer and when 3 in the afternoon rolled around, I took the van back to uhaul and turned it in. She was livid! All baby stuff they needed. Hope next time she stays on task. Of course uhaul didn't want to take it back with a load, but not alot of options for either of us. It was a nightmare. $200 cleaning fee, storage, truck refill... I thought I cant afford any of it. The next day a friend paid the fee of $90.54 to uhaul so my friend could get her things. I tell ya i was besides myself with the whole thing, but the ppl at uhaul understood what was happening and cancelled all the fees and just charged us for maintenance and refuel. I may have red flagged myself from renting there, but I am very happy with uhaul. Smh... :)
It would be easier for moving to have 24 hour access.
You can't go wrong working with Rico.
The best storage company ever👍😊
I had items taken from my unit between October and December of this year. I am now having to file a report with your office and retain an police report for the items that were taken and broken.
Muy excelente servicio tanto como el garage y sus traídas y son serviciales y amables
The black guy was extremely resourceful. He was knowledgable about the trck storage and even the boxes and locks. He was professional. He was fast but didnt make me feel rushed and very polite.
Not only did they take money out of my account through autopay that I did not sign up for, but they did it after late charges was applied. Now if you where going to do this would you not do it before
The facility is a complete dump - the roof was caving into my storage unit and the general upkeep of the building was non-existent. The wait line for service was at least 20 minutes every time I went
Excellent service
Cash helped me through the transaction. This location is awesome if your patient due to being super busy. Cash went over and beyond during my storage checkout and truck rental. Cash was awesome.
The lighting was horrible. There is no light in the storage unit. The hall lighting was not up to par. There was electricians there two of the times I was there. The staff was helpful.
Had a lot of issues with Staff and being blamed for things we didn't do. Specifically because our storage place was next to the garbage. Our moving out date was 3/2/2019, not 3/4/19.
easy and fast
I always use Uhaul and have not been disappointed yet, they are always so nice and easy to talk to. At times it can be expensive but given the alternatives it's reasonable. Thanks again Uhaul...
Always super busy. Unable to get to the Customer Service Rep because he is out helping others, seemed to be short staffed.
Jeremy was awesome to work with. He made everything so easy as well as turning in the one way uhaul truck. thanks Jeremy Rick B
The entire UHaul experience was beyond expectation for a delivery from Vermont to Denver. Everything was on time and the people helping with the delivery were terrific. Thank you. Mary Lou Razza
Called corporate to change drop off location then was charge 35.00 for this, charged me for more stuff without telling me after the fact. Rip off
My experience thus far has been problematic in that when I call the 303 area code #, I have gotten offices in Calif., and Ariz. This morning the clerk in Ariz., could not find my na e among U-Haul cus
Unit latch would not accept lock purchased on-site. Fix took more than 4 days. U-haul placed temp lock. Could not find our lock after fix. 2nd new lock failed after 2 uses. Staff wanted $50 to open.
Will never use uhauls services again. I was sold storage units that never existed and the staff was incredibly unhelpful
When I called and asked what was needed to move in they said ID and form of payment. They stated they were open until 8PM. When we arrived to move in no one with storage access was present.
Most of the staff was great.
They worked with us to get goods checked in as we could not be their to complete paperwork. They allowed our daughter to be there in our place as we were 80 miles away. We appreciated that very much
thanks
Easy at all steps in the process.
Nothing to do with the store, problem is with sales/customer service. I will never rent with U-haul again. I'm still tempted to write a scathing review about my whole experience.
One of the worst experiences I have ever had with a uhaul dealer in the entire country. I even left a few belongings in the truck once and they wouldn’t go look for me, rented the truck to someone...
I had rented that storage unit for 5 years. Everyone was already pleasant and ready to help at any time. I appreciate all that Uhaul had to offer.
Thank you Jeremy for all your help with the Unit and the Van rental. I really appreciate how you took the time to explain everything I needed and helped me have a smooth move to Colorado!
The new manage was rude and condescending. My unit was broken into after having rented there for over 6 years. Manager proceeded to tell me I opted for no insurance. None was offered. Stay away
Thankyou very much! Excellent service.
To Top