Customer Reviews for U-Haul Moving & Storage at South Havana

6,286 reviews

615 S Havana St   Aurora, CO 80012

(303) 340-3070

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 340-3070

615 S Havana St
Aurora, CO 80012

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employees were super nice.

Ashley M. 
Rating:
4.0

Customer did not leave a comment.

MARIO R. 
Rating:
5.0

Overall, my experience with uhaul was positive. The employees that dropped off and picked up the boxes were friendly and polite. But the real heroes are Jeff and Emma at the Augusta, GA. Store where I picked up my uboxes. They went above and beyond the call of duty. They were so helpful and kind. I had some issues trying to swap out balls on my hitch and they took the time to help me get it done and make sure I was all set before sending me on my way with a smile and a wave. I would recommend uhaul to others mostly because of my experience with them.

lizabeth L. 
Rating:
5.0

Customer did not leave a comment.

sandra A. 
Rating:
5.0

Customer did not leave a comment.

JUAN Z. 
Rating:
5.0

Customer did not leave a comment.

Christne J. 
Rating:
5.0

TO ME AND MY HUSBAND WE ARE VERY HAPPY WITH THE SERVICES THANK YOU very professional workers

MARIAMA W. 
Rating:
3.0

Some of the employees were not as “professional” as I'd like, but I also understand they're young and don't understand the customer is always listening. However I would use this location again.

Clarence B. 
Rating:
3.0

Customer did not leave a comment.

Mia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neftali C. 
Rating:
5.0

I so appreciate your staff at this location. My circumstances for requiring your service although extremely sad for the family. We appreciate the attentiveness that we received and the recommendation.

Carolyn W.  |  Overall Experience 
Rating:
1.0

TOOK ALMOST TWO HOURS, FOR WHICH I WAS CHARGED, TO RECEIVE THE TRUCK. COULD NOT RETURN THE TRUCK PROPERLY DUE TO THE STORE BEING CLOSED AFTER SCHEDULED TIME RETURN TRUCK (UHAUL WANTS EXCESSIVE PHONE ACCESS, WHICH IS NOT SECURE). NEVER RECEIVED AN ITEMISED INVOICE SO HAVE NO IDEA WHAT THE EXTRA CHARGES WERE FOR. A $29.95 PER DAY TRUCK COST MORE THAN $150.00 PER DAY. WILL USE A COMPETITOR NEXT TIME.

LISA W. 
Rating:
4.0

In-store customer service rep forgot to add the blankets that were ordered to the truck before I left. I was rebated the money and everything worked out okay, but oversites like this can be problematic.

tanner R. 
Rating:
2.0

Customer did not leave a comment.

PAUL H. 
Rating:
1.0

This is for your call center. Your employee was very very rude to me and it was very obvious. I'd become upset with her attitude then she hung up in me. I called back and she was even nastier to me, then she charged me extra money just to be meaner. And I want that taken care of ASAP and contact at knowing that it's winter and I want to speak to a customer representative..

SHAWN G. 
Rating:
5.0

Hours suck!

Savanna b.  |  Overall Experience 
Rating:
4.0

Inside truck windows need to be clean the cargo vans windows whereas if something had splashed on them and were not clean.

TOMMY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Everyone was courteous and helpful, knowing full well moving is no picnic and nerves are frazzled. This recent use of U-Haul at Havana was by far the best.

roger j.  |  Overall Experience 
Rating:
5.0

great staff - wonderful help!!

PATRICIA A. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK K. 
Rating:
2.0

Customer did not leave a comment.

YOSIEF A. 
Rating:
5.0

Just maybe cheaper mileage rates

SOLANGE G. 
Rating:
5.0

The service was beyond expectations.

NYAMUSUMA I. 
Rating:
5.0

Service from check in to check out was perfect.

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

Heath O. 
Rating:
2.0

I rent from here often because it is a large site and they typically have the truck size I need; however, they rarely have other reserved equipment, such as dollies, blankets, etc. This rental, the truck did not shift well (almost 5 before shifting), the AC did not work (it was 99 degrees on Saturday), and the truck cab was dirty.

PENNY K. 
Rating:
5.0

Customer did not leave a comment.

Eloisa C. 
Rating:
1.0

Shirt staffed. Ari was great but waited over an hour because she was alone. The truck had no gas and smelled like cigarettes. All of our stuff had a gross cigarette odor.

NADIA W. 
Rating:
5.0

Customer did not leave a comment.

LORITA T. 
Rating:
4.0

We always get an excellent service from this location. The staff are all nice and always ready to help out. They make us feel welcome all the time. But as we always say there's always room for improvement. I can tell that they have new employees and in the process of of learning the ropes. I say give them more time to be shadowed by a more senior staff so they can build confidence faster and learn properly. We almost left the office with an incomplete reservation. Which could have been a disaster but it was saved by the lovely senior staff that double checked our reservation.

CONRADO P. 
Rating:
5.0

Customer did not leave a comment.

MAXWELL W. 
Rating:
5.0

Everyone was super friendly and helpful.

DEVINFRANCIS B. 
Rating:
3.0

Vehicle I was assigned was not available. The reassigned vehicle had different miles that the staff nor I could update. The Reassigned vehicle had multiple dollys and furniture pads in the back which hindered my ability to move my belonging effectively.

Nicholas O. 
Rating:
1.0

I had to pick up some funiture i wasn't able to because the truck broke it was jerking real bad wouldn't start it stopped on its own had to wait for it to cool off got it back to uhaul the lady called her aunt to see what to do they told her i had to call road side assistance they wouldn't trade the uhaul i couldn't fill the truck back plus it wasn't highlighted on the paper to call roadside assistance im pissed angry i will never ever ever go to this location the lady was nice but her aunt on the phone was rude unprofessional as far as im concerned everyone should be fired.

KELTHLEEN P. 
Rating:
3.0

Was told one price and charged another. No one willing to help.

IVAN M. 
Rating:
3.0

Customer did not leave a comment.

patrick s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

The people that work there are fantastic, the manager has done a fine job and the way she handles people and how she taught her crew to work together. And I really love those 9 foot vans that are new as they drive wonderfully. The staff there are accommodating. I recommend the center to everyone I know that's looking for a place to rent the truck or storage with.

SHAWN G. 
Rating:
5.0

Customer did not leave a comment.

Karen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

This was a very good location and very close to where I moved my daughter to.

James E. 
Rating:
5.0

Customer did not leave a comment.

QUINDEN RESHAD C. 
Rating:
1.0

Management and store hardly answer the phone been trying to get ahold of the manager the store notified the GM I needed to speak with her before she place more charges on my card. She still charged me more than she should have will never go back to this uhall. And will only pay cash going forward plus your charges for your trucks are miss leading.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

Overall a wonderful experience

VICTORIA B. 
Rating:
5.0

Customer did not leave a comment.

WESLEY L. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Gayle E. 
Rating:
5.0

Customer did not leave a comment.

RAJIV S. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie S. 
Rating:
3.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

Rachael R. 
Rating:
3.0

Customer did not leave a comment.

SHAWNAE R. 
Rating:
1.0

Employees are not trained right. Called to reserve a pickup truck WITH a debit card and was told that it was indeed possible. I get there and I get told different information than on the phone, was told that I can't rent a pickup with a debit, only credit. All Employees there should be on the same page so that this doesn't happen again. Also while there since I couldn't get a pickup I got a 10" truck and while the lady was taking down my info I noticed she spelled my name wrong. I told her about 4x that my name was spelled incorrectly and she never even changed it.

adaleis G. 
Rating:
5.0

Customer did not leave a comment.

KENNETHK M. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
5.0

Quick and easy process

ALYSSA D. 
Rating:
4.0

Ms R (I can't recall her name) was extremely patient, Thorough, and helpful. It really took some stress off of this moving experience. 5 stars for her! :)

MICHAEL W. 
Rating:
5.0

The agent was very courteous and helpful.

DHEYANNA R. 
Rating:
5.0

Good fast service we needed a truck ASAP it all took us less than 20 min

DINA S. 
Rating:
4.0

Girl power, this location was great it was all women and they handled everything proficiently and quickly. I was impressed.

TINA G. 
Rating:
5.0

Customer did not leave a comment.

NURU N. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

the checkout gentleman was exceptional and very courteous. Thank you for a smooth check out process.

THOMAS R. 
Rating:
4.0

Your technology, particularly your online reservation system, does not rise to the dignity of pathetic. The truck that I rent, while well – maintained, was probably the worst truck I ever have driven. It essentially had no shock absorbers, and the act of turning the key was an ordeal. Apparently this is a GM issue. While I rate the staff at this location as excellent, I read the company itself as extremely poor. I would not, in good conscience, recommend U-Haul to a friend.

DON J. 
Rating:
3.0

The staff was super friendly and I feel bad for how busy they were and they did great! the 24/7 mobile process was a mess and I had to go in eventually. Again, great staff, inconvenient to have to wait in line after trying to use the mobile service instead.

JORDAN H. 
Rating:
5.0

Customer did not leave a comment.

Daniella G. 
Rating:
5.0

You guys are awesome.

ARTHUR G. 
Rating:
1.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

TAMARA R. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
2.0

There was not enough workers to take care of people. Lines were ridiculously long. The app took forever to work but at some point when we asked a question to a worker he tried sending us back into the crazy line. Luckily we spoke to the GM and she said if we can get the app to work it's fine. After an hour we finally were able to get the truck but they wouldn't let us leave with out confirming the truck number but the app doesn't show it passed a certain point. So we couldn't do anything. We were sent back to the line but luckily caught the GM who helped us. Usually it's a quick experince renting a U-Haul but this was insane. It took longer than an hour for a transactian that should have been 20minutes or less

conrad T. 
Rating:
4.0

I asked for the U Box to stay in Denver as my son would pick it up. The Denver office probably called me 5 times asking where the box should be delivered. My son had talked to them and said he was coming to pick it up. yet, they kept calling me. Communication at the Denver office was terrible.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Demetrious L. 
Rating:
5.0

Nice storage.

tarik c.  |  Overall Experience 
Rating:
4.0

More help loading a tow dolly.

Bobbie H. 
Rating:
5.0

U Haul seems to always be understaffed. Also, staff needs to know which size towing balls work for your equipment.

PATRICKARTHUR D. 
Rating:
1.0

The girl that so called helped me at the counter she was fast and did everything right. But when we went outside to hook the trailer up so walked away and was talking on her cell phone for 25 minutes then came and didn't hook the trailer up right so I had to get another worker to hook it up right. Then she was told more then 10 times to take a picture and I was hot and mad 40 minutes to get a trailer hooked up to my truck. Like really employees shouldn't be allowed to be on there cell phones and make customers wait just because they decide they want to talk on there phones

AMANDA V. 
Rating:
5.0

Checkout was easy and quick. Counter help was courteous and efficient even while multitasking 2 of us at the same time. This location has multiple vehicles available, unlike 4 other locations I called. The truck was clean and made for an easy job. I am extremely satisfied and would recommend.

LEWIS G. 
Rating:
5.0

Customer did not leave a comment.

GEZAI T. 
Rating:
5.0

Customer did not leave a comment.

JAEDO R. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
4.0

Customer did not leave a comment.

Clinton L. 
Rating:
3.0

Customer did not leave a comment.

NAUTASHA G. 
Rating:
1.0

The location is clearly understaffed. It was difficult to get someone on the phone. I talked with corporate several times instead of people in Aurora. My movers (Aplanet Movers) made four attempts to pick up my box from this location. On the date originally scheduled, they were turned away because the U-box people had left for the day. The next day they made three attempts, but were turned away due to a computer glitch. My U-box was delivered two days late.

Wendy H. 
Rating:
5.0

Tony with Courtesy Delivery was incredible and I would highly recommend to anyone in need of moving services!

Lucas M. 
Rating:
4.0

Good service

RUTH D. 
Rating:
5.0

Customer did not leave a comment.

Natalie C. 
Rating:
3.0

Thanks for your hard work.

ARTHUR G. 
Rating:
2.0

Yes get more help I was charged a 188.00 on my card this morning I took all my stuff out of storage on aug 14th well before aug 22nd the girl at the desk said that everything was fine. I went to uhaul this morning and the line weapped around the entire store so many people in line onlt one girl behind the counter and two guys parking trucks This needs to be looked into I would like my money put back on my card thank you 7209755733

Schwanda D. 
Rating:
1.0

Rental pick up was delayed by three hours due to broken tail lights in trailer. Attendant try to convince me that it was my vehicle's trailer hitch electrical system or fuse. It turned out that the problem was with the trailer's electrical system. So I had my son bring down his car and my hitch did not fit on his car so the attendant made me buy a new trailer hitch which cost me $60 which was not necessary when we hooked up my sons car to the trailer the problem persisted and revealed that the issue was not my car it was the trailer's electrical system. The personnel responsible for helping me hook up the trailer disappeared for an hour so I attempted to do it myself and then an attendant from behind the desk had to come out and help me and when the personnel who was originally responsible returned from lunch, ignored me when they saw me trying to do it myself and walked right on by without offering to help. I would say that a few of the personnel at this location are not doing their jobs properly and customer satisfaction is not a priority. I will not be renting from U-Haul again in the near future and will not be recommending U-Haul to other people. This is the second time that this is happened to me in a week I tried to rent last weekend the same problem happened the electrical system in the trailer was bad they tried to convince me it was my car but at least the attendant last week hooked me up to another electrical system and found out that it was the trailer and not my electrical system in my vehicle. The attendant at this location yesterday did not do that and cost me 3 hours And then told me that I still had to have the trailer back by the original appointment return time. It took several minutes to convince them that because it was no fault of my own that the return should be extended by three hours. If I could give you a negative -5 stars I would

MICHAEL C. 
Rating:
2.0

Train your workers on products and the importance of customer service. Workers need to focus on one customer at a time and not try to take care of several customers and forget what they are doing and even walking off from a customer to help a pizza delivery driver deliver a pizza that made the customer wait and to then be told they couldn't help me. Workers at physical locations should be cross trained on traffic processes so that they know how to handle bundle orders ect. The wait was long due to lack of workers knowing their job.

Denise W. 
Rating:
4.0

I thought the staff at this location with whom I dealt with were patient and professional from the time I picked up the truck until I returned it later in the day. They knew their job quite well. They thoroughly explain the U-Haul Contract to you and highlight those areas of special importance before you take the vehicle. The staff there seems to stay quite busy with whatever the task at hand may be. Even so, they still try to do their best to maintain their utmost composure. It certainly cannot be an easy job. I suggest you give them a try and see for yourself if they live up to your expectations.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

KATHY T. 
Rating:
5.0

Customer did not leave a comment.

JENNIE C. 
Rating:
5.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Natan William S. 
Rating:
5.0

Truck had been smoked in. Cup holder broken, beverage spilled on floor had not been cleaned. Staff is always very nice. I have rented from this location several times,plus I like the convenience.

Maxwell W. 
Rating:
3.0

Everything was great besides the staff. The staff did not know the proper procedures to moving me out of my storage.

Alisha M.  |  Overall Experience 
Rating:
5.0

Perfect

Shelby T.  |  Overall Experience 
Rating:
3.0

I requested two furniture dolly's but they were not in the truck. I had to go back to the location to pick them up.

STEVEN G. 
Rating:
4.0

Need to try to figure out a way to not charge people extra mileage when vehicles aren't available at locations where they are wanting to rent. I had to pay for an extra 60-70 miles because there wasn't a vehicle close to my location. I do not believe that is fair to the customer to have to pay that excess mileage.

Lyle D. 
Rating:
4.0

I had requested an appliance dolly and received confirmation a day or two prior that this location would have an appliance dolly. When I got there to pick up my truck, there was no appliance dolly.

John D. 
Rating:
2.0

No one told me that by having them pick up a couple days later it would charge me another month that was supposed to be pro rated. Never received any refund back for my pro rate. Boxes were delivered on a trailer partially blocking the alley and making it much more difficult to unload.

TAMI G. 
Rating:
5.0

More equipment

JOHNNIE N. 
Rating:
5.0

Customer did not leave a comment.

Werra T. 
Rating:
1.0

I rented the storage unit in April and couldn't get my stuff out because I couldn't see. I've contacted U-Haul through email stating that it would be fixed soon and wasn't. I left for FL in June and came back in August and still the light didn't work. The only answer I get since April is we know and working on it. When I have the chance I will contact the BBB and made sure O took videos of the lights not working and kept the emails stating you were going to fix something you never did and still charged my account.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Ms Brianna Bossen was so thorough, I had no questions to ask. She was very professional which includes friendly. Thanks

Gail M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamra B.  |  First Impressions 
Rating:
5.0

The general manager Andrea is absolutely AMAZING!! I had a HORRIBLE experience at the 750 s Buckley location and went over to her store and she was so apologetic and extremely helpful to me! She accommodated me to the fullest! If it wasn't for her U-Haul would've had me going psycho! I recommend this store and ONLY this store!!!!

Michelle S.  |  First Impressions 
Rating:
4.0

The building housing my storage unit was clean and well maintained, however the restroom no so much. When you are moving in, or out of a storage unit depending on the size of the unit, or how much time you spend there, at some point you are probably going to need to use the restroom. I was typically in and out of there quickly, but the couple of times that I did need to use the restroom it was below standards in my opinion. Was it the most disgusting restroom that I have ever seen, no it wasn't, but it needs more thorough cleaning, and more frequent attention, especially given that it isn't a public restroom, so not just anybody has access to it. The only other problem that I had was that I moved into the unit in late May 2021 with the promo of 'One month free'. Before I completed my first paid, and first free month I received a notice of an increase on my rent. One of the reasons given was to ensure facility upkeep and cleanliness! This is the same facility that doesn't keep the restrooms clean! Bad move. First of all I just moved in and you are already increasing my rent! On top of that you say it's to help keep the facility clean, and I don't even want to use the restroom because it's just not clean enough??!! That's a hard pass for me. I immediately gave notice to move out. The general manager said that she doesn't decide when the rent is going to be increased, which is probably true, but software is a thing. They should have a program that can flag the move in date of each unit, and send an increase based on when you moved in, not just the same random date for everybody!! It leaves a bad taste when you just moved in!! At the end of the day, I found a facility that is much closer to my home, super clean, and at a price that I can live with! Having said all of that, the staff was always friendly, though the wait could be long sometimes even with just a couple of customers in ahead of you. Overall it was a fine experience, but could have been better.

TERESA M.  |  Overall Experience 
Rating:
4.0

It was a good experience

Chester T.  |  Overall Experience 
Rating:
4.0

The office is understaffed, but the employees are patient and helpful.

Sharon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha W.  |  Overall Experience 
Rating:
1.0

I got a charge for a month for a uboxes I used to had when I didn't have them anymore cause I rent with them a storage facility, even that I downloaded everything on my U-boxes before my due day and did everything I suppose to do to don't get that charge. But even that I get charge for my storage (obviously cause I was renting it) plus the two U-boxes. They suppose to give me a refund until now having get it!!!!!

Teresa L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary J.  |  First Impressions 
Rating:
3.0

Please fix the elevator and thermostat

Nailah A.  |  Overall Experience 
Rating:
5.0

So happy to have a clean space to hold my boxes while I clean out the garage.

Alice C.  |  Overall Experience 
Rating:
4.0

Partial month payment would be nice

Bill T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE C.  |  Overall Experience 
Rating:
5.0

Your staff is very courteous and professional and had all the answers to my questions.

phillip w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheri c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORMA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TARA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA C.  |  First Impressions 
Rating:
4.0

We were dealing with an unexpeted situation that day, so finding a place that has truck rentals, AND storage facilities was awsome! We had previously decided to use a storage facility in Lone Tree, (which is VERY CLEAN) and closer to were we live, but having been given a unit in your newer building across the street which is also clean, AND brightly lit, we just decided to take advantage of the convenience of what you offer. Now when you are moving it takes time, so at some point you are probably going to need to use the restroom. That is where you guys fell down a little bit. While it wasn't throw-up inducing disgusting, it could have used some attention. There was dried #2 residue in the toilet bowl. The fact that it was dry, and would not even flush away after a couple of us used the facility indicates that it was probably left there from much earlier in the day (or maybe even from a previous day), and is really not acceptable. The bathroon should probably be checked AT LEAST once an hour, and the employees should be required to bring the proper cleaning materials with them EVERY SINGLE time, so that they can address whatever problem they encounter. They aren't going to use their hands to clean a dang somewhat public toilet, which is obviously understood. That's why they need to bring a toilet brush with them (or maybe even leave one in the bathroom) because NO ONE is going to steal a nasty toilet brush. Cleaning the toilet regularly will also cut down on stinky bathroom odors. We got hungry at a certain point and ran to grab some food to bring back to the facility (we ate it on the curb outside), so we needed to wash our hands. Dealing with the bathroom right before eating was frankly, GROSS! Other than the bathroom, I was quite happy with the experience. All of the employees we friendly, and the guy that helped us was great!

TERESA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian E.  |  First Impressions 
Rating:
5.0

I was with your storage facilities for quite a few years 10 to 12 years thank you so much for everything! I would recommend highly!!!😃😃😃

DEBRA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Online Move In 
Rating:
4.0

Bathroom stalls weren't clean , the uhaul truck burns yo much gas and the truck only goes 75miles an hour which took forever for us to make it to my destination But orther than that all the staff went out of thete way to make sure I had a good experience

Schwanda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Modestine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek(1314545 G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurette M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tyler D.  |  First Impressions 
Rating:
5.0

The manager of the U-Haul Storage on Havana and Exposition was friendly helpful understanding and work with me for 4 years the manager Richard in my opinion should have a raise and if needed I will be using this U-Haul Storage again in the future

HELEN S.  |  Overall Experience 
Rating:
4.0

This was and no brainer and I think I might have gotten some money back too but my brother didn't give it to me yet and I kind of wonder Man they are gone because I paid him for the for the truck and he was supposed to since it was supposed to get some money back since we didn't even really use we only took one trip and it was not that far from where we're at so you probably can't tell me how much it was under his name the truck but the storage # 2036 I have Chester Trykowski

Chester T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EGI D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nghia T.  |  First Impressions 
Rating:
4.0

My family has used this location for 15 years Thank you Respectfully Dedre’

Dedre H.  |  Overall Experience 
Rating:
1.0

The security was bad couldn't access with card and the lights were out on the second floor. The employee I dealt with had no idea what was going on. Had to reset card and then they had to leave door open . Not safe.

Allen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christi R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
5.0

The only bad thing was the elevator that broke down multiply times during the 2 years I was there. The cleaning ladies get a a+ for helping me pull open the elevator door cuz of my knee surgery on many occasion.evrrybofy there was kind.

Colleen L.  |  Overall Experience 
Rating:
5.0

This is the best storage, rental facility that you could want. Immaculate. Professionally managed by Rich Asher who not only makes this Aurora location the best choice in Greater Denver but really knows his business. I rented trucks and storage for over two years. Always the best experience. Living over 1700 miles away I had no concerns about my belongings. Many thanks to Mr. Asher and his team. See you when I return.

TRINA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ie Yla D.  |  First Impressions 
Rating:
1.0

Over due my account because they didn't cancel it out o that day. Then didn't send a confirmation number for 4days after many calls they say it's all been taking care of. I will never recommend or use them again.

Michelle R.  |  Overall Experience 
Rating:
5.0

Thank you

Dedre H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE C.  |  First Impressions 
Rating:
5.0

I really appreciate how they worked with me, and assist me in anyway needed. Thank you so much for everything

Rickeia O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne M D.  |  First Impressions 
Rating:
5.0

The staff was very friendly and accommodating

Hannah M.  |  Overall Experience 
Rating:
5.0

No pude recordar el nombre de la señora que me atendió pero, fue de lo mejor quisiera que a todos lados que vaya encuentre personas así y referente al lugar, horarios, limpieza y demás personal he quedado totalmente satisfecha y volvería a usar y recomendar sus servicios ... definitivamente que sí 👌

Loudes L.  |  Overall Experience 
Rating:
5.0

Lifesavers!

Josh H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hughlan H.  |  Overall Experience 
Rating:
5.0

Exceptional service and very high quality products. Great storage Unit locks. The staff truly go beyond the call of duty. May God Continue To Bless Them All !!

Luz Y.  |  First Impressions 
Rating:
5.0

I know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!

Luz Y.  |  First Impressions 
Rating:
5.0

Great Staff ! Truly Exceptional Service. Well stocked and well lit store that is extremely clean. Very Helpful People. They all go beyond the call of duty!!!

Luz Y.  |  Overall Experience 
Rating:
5.0

I had my things in there for 5 years all the guys that I came in contact with when calling in with questions they were always nice polite courteous I can only remember a few names Benjamin rich and I just talked to two guys the other day but I can't remember their name the overall I was happy and prayerfully I never need storage again but if I do. I would come back there for sure thanks have a happy holiday season stay safe

SHARON P.  |  Overall Experience 
Rating:
5.0

No need to look anywhere else. Y'all R the best. Thank U very much!!!

betty b.  |  Overall Experience 
Rating:
5.0

I’ve used a number of storage units over the years, and this was by far the nicest. Staff was very friendly and helpful.

Patrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA O.  |  Overall Experience 
Rating:
5.0

Blessings with Thanksgiving!!

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benjamin E.  |  Overall Experience 
Rating:
5.0

Tengo que agradecerle el trago optenido por el personal de la tienda especialmente a la señora Brigida por su ayuda son lo maximo los recomiendo 200% en este momento tan incierto que estamos pasando mostraron que si hay calidad humana Dios los bendiga mil.

Guadalupe B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and made the process smooth and easy for us

STACEY H.  |  First Impressions 
Rating:
5.0

I can’t imagine a better storage unit! The building was clean and bright. There were always dollies available to use. The staff was so helpful and efficient.

NICHOLAS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R.  |  Overall Experience 
Rating:
5.0

You guys have shown that you have responded well to all the needs of the customer even during this pandemic

dennis j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESTHER D.  |  Overall Experience 
Rating:
5.0

The best storage facility I've been to with the most helpful staff I can imagine!

NICHOLAS K.  |  First Impressions 
Rating:
2.0

They left us waiting in the sun in 96 degree weather for 25 minutes to “see what’s going on with my keycard.” I later realized that he was trying to slide my keycard backwards.

Liam P.  |  First Impressions 
Rating:
5.0

Highly recommend!!!

Steven W.  |  Overall Experience 
Rating:
3.0

The access door to the facility was not working right any of the three times that I've been to the facility, including moving in. My access card would not open the door. The staff said the door hadn't been working right because people had been propping it open. I had to go into the office to have a staff member open the storage facility doe for me.

Thomas M.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

theresa s.  |  First Impressions 
Rating:
5.0

Excellent staff and customer service. The location is new, large, clean, and organized. The staff was helpful in my planning, supply decision-making, and day of rental execution. Thank you Rodney.

Jason A.  |  First Impressions 
Rating:
4.0

Good service

Karen W.  |  First Impressions 
Rating:
1.0

Pd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointed

paul c.  |  First Impressions 
Rating:
4.0

Help for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.

Tara S.  |  First Impressions 
Rating:
5.0

Vary good personality

Brenda R.  |  First Impressions 
Rating:
5.0

No problems. All went well, Thank you!

Kolmon C.  |  Reservation 
Rating:
5.0

Great job

Ranelda S.  |  Reservation 
No reviews have been submitted for this location.

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