Customer did not leave a comment.Raymond R.
U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck that i used needs repair to the steering. Other than that it was ok.Brak L.
Customer did not leave a comment.Cassandra S.
Everything went well- keep up the good workCalvin D.
Customer did not leave a comment.Jaffar A.
The person who put on the dolly failed to screw the cup all the way down, it was loose and could have unlatched if I had hit a big bump. The tech who received the dolly was totally disturbed by it, he asked if I had unhooked the dolly and I said, no.Davidsonabe O.
Did not greet you!! Did not have the equipment I requested in the truck and them stated he put the appliance dolly on the truck and was not ythere. I would like an apology and some kind of compensation for having to go back for person mistake! Not satisfied at all will not recommended this place to no one. Very disappointed!!!!!Michael H.
Customer did not leave a comment.Nishwone M.
What pick was this place was very nice and polite and I know what they were doing and how they tricked me I need to get an insurance that I didn't need other than that it was goodEugenia M.
Customer did not leave a comment.Tyrice P.
Customer did not leave a comment.Anna H.
Great serviceJamal T.
Customer did not leave a comment.lekesha W.
I'm irritated, honestly. I made the reservation online, recd a call. The rep said they gave me a better rate cuz they had to change the location as the truck size wasnt available at original location. This am we take a Lyft to get to the Shaefer Rd location at 7 am as we were told its a 24 hr one. It was freezing, raining and we were stuck outside the gate with no covering. I called Uhaul n was told to go to Joy Rd as the other location forgot to leave the keys. I paid for a second Lyft to go to Joy Rd after a good 15 minute wait in the cold/rain...Got the truck and everything was fine at Joy Rd other than I dont think the price was matched from the original phone call, it was a 22 minute drive from the house to Joy Rd (another expense-more gas, more mileage fees, and a third 22 minute Lyft ride). So yes people were nice and polite, but very frustrating way to start and end the day. Id like something to be done to make sure what I was charged is what I was quoted, especially since I ended up having an extra Lyft charge and another longer Lyft charge. I swear I was quoted $29.95 for the truck and less per mile too..Kim M.
Customer did not leave a comment.Darrell E.
Be forthcoming with the cost. I was billed $1.00 for No fault after I purchased the vehicle insurance rider. Why? Environmental Fee? Why? Also I want to know if you rent a truck in the city and use it for four hours, and return it in the same city, different station it is called a one way rental and not local.Ivy A.
Customer did not leave a comment.Latoria D.
Its always only one person at the counter and one checking in trucks and both of there attitude is not the best. The wait time is terrible they are slower than turtles.Angel M.
Truck needed alignment wasn't safe to driveHussien H.
Efficient and courteousArmando H.
Customer did not leave a comment.LORENZO H.
The customer service at this location is A1 will definitely send all of my friends and family.LORENZO H.
You billed me twice your company can work on being more accurate. Give me my refund.LAKETTA SIERA D.
The price was to high and the lady I talk to lied about the milage she was going to give us for the runn around we had I will be using someone else the next time I moveAndre T.
Customer did not leave a comment.Alessandre D.
It's was the best, cleanest, convenient, and secured storage! Thanks so much!Kimiko R. | Overall Experience
Customer did not leave a comment.Duane D.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Kanikatakiyah-De N.
Customer did not leave a comment.Jerika C.
ANT DID GOOD JOB PLUS GUY IN STORE WHO SERVE ME TOOHERMAN H.
MANAGER WAS AWARE THAT WE HAD AN INOPERABLE CARGO TRAILER DOOR, BUT STILL RENTED THE TRAILER TO US, WHICH LATER CAUSED BROKEN FURNITURE AND A MAJOR FINANCIAL LOSS. WORKING WITH CLAIMS DEPT NOW, HOPE TO GET A RESOLUTION SOON. WE'VE RENTED UHAUL AT OTHER LOCATIONS IN THE PAST, NEVER HAD ANY ISSUES, THIS WAS VERY UNFORTUNATE..I HOPE TO UPDATE THIS REVIEW WITH A FAIR RESOLUTION SOONwael A.
Customer did not leave a comment.Eddie F.
Customer did not leave a comment.Evita W.
Your staff need to verbally inform customers that they will be charged 2 and 3 times the amount gas costs so that you don't get over on customers. I was informed verbally after the fact. WowAileen W.
Customer did not leave a comment.Kimiko R.
I don't understand the billing procedure. I was billed twice in less that 12 hours. I'm disappointed in the lack of communication about being double charged.Tameko J.
Customer did not leave a comment.Carl T.
Customer did not leave a comment.Angela J.
Customer did not leave a comment.CESAR G.
Customer did not leave a comment.Reginald R.
The store manager was very helpful. It's not easy working on a holiday and didn't disappointporsha F.
Fast service.Kefer B.
Great efficient service!Brian N.
I received my rental late due to someone not returning it in time... We didn't get it until 3 and my brother had to go to work at 5 and leaving me to have to keep the truck.Ronderrick S.
The exits should not be blocked, the trailers should be free of grass and debris ,Sarah T.
The mileage was calculated incorrectly I found out when I turned the truck back it. The staff need to ensure that they record the mileage correctly .Zena W.
My drop off was very simple. The drop off location to park the truck was easy to find, there was a sign right when I pulled in. The employee I spoke with was very helpful and answered my questions. I received a confirmation email with the receipt and it was all accurate.Samira A.
Vey honest personal. Left my phone by mistake. Got it back quickly.BERTHA G.
Had to jump start the uhaul truck multiple times, the side mirror was loose, had to duct tape it ourselves to secure it.Vanessa V.
Customer did not leave a comment.Lori P.
My Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.Denise M. | First Impressions
I would start by ensuring the trucks rented are in good condition. The truck I rented had some mechanical problens. By the time I left the store and got on the freeway a couple of miles away, all kind of lights started flashing and a constant dinging sound continued all the way home. I couldn't go back because they were closing when I left. We were unable to fulfil the purpose of renting the truck. Then upon my return if the truck, I was charged mileage for driving it home with flashing dashboard, the tow truck driver driving to assess problem, mt husband drove it, at the request of 1 if U-haul employees, to take pictures of the flashing dashboard, and driving it back to store with flashing dashboard. That was a total of 26 mile, we had anticipated driving roughly about 100 miles to do what we needed to do. From the store to my house is a little over 9 miles one way. We rented the truck for 24 hours! How in the world do I drive 26 miles in 24 hours including the driving that was actually done!! Even when I arrived, I asked the associate if he wanted to see the lights flashing and constant dinging of the brake lights. I left the truck running, he said, no, shut it off!!Lasaundra B.
Great staff! Overly helpful and accommodating. Very pleasant experience,Shirleynelson H.
It would be good to have more Service agents available in storeAlan S.
Customer did not leave a comment.NICOLE LEE P.
Customer did not leave a comment.Derrick W.
Make sure the wheels on a dollies are maintained. The one we had, had ball and cracked wheels. We had a very scary moment moving the refrigerator down the stairs.Judy H.
I was not pleased with the service that I got at the facility. That is why I will not use that site ever again.Tracy L H. | First Impressions
Thank youFranz M.
Shocks in uhaul were bad, brakes were loud. First two uhaul reservations were cancelled. I had to drive outside of a 10 mile radius to pick up avaliable truck, then had to pay milage. Reserved a furniture and appliance dolly, neither were in the truck. The employee went to get one out of the cage, I could see an appliance dolly, but the employee wouldn't rent it to me. Supposedly it had been stolen and he hadn't taken it back to where it needed to be for three weeks.. There was insects (roaches) in the back of the truck so I had to buy and spray raid before I could load my stuff. In a pinch I was able to get my stuff moved, but I feel ripped off.DOREEN LORAINE M.
Customer did not leave a comment.Karen S.
Kept a pick up 2 hours, rate was suppose to be 32 dollars. Only went 25 to 35 miles if that, and ending up being charged 58 bucks. I also put 10 dollars back in the tank.Curtis C.
Customer did not leave a comment.Lakisha T.
Customer did not leave a comment.Sterling B.
Can't wait until next time p.sDavid G.
I have rental several trucks from Uhaul over the years, and this is the first time that I did not receive a truck with a full tank of gas. I was instructed to return it with a full tank of gas and when I told the check out person that the tank was half full when I received the truck, he kept telling me that we do not refund for gas. This is totally unacceptable, since I was told to return it was a full tank of gas, he did not tell me to return it with a half of tank of gas. I look at my paper work and there is no where that it states that they do not refund for gas. BUT if this is a true statement then they should have offered a store coupon for 20 dollars or something. Also I rented the truck for 6 hours, I could not check out the vehicle until after the time that I requested it. So 20 minutes into my rental time was when I received the vehicle, I had movers scheduled that I paid for which then cut into their time. If I rented something for 12 noon I should receive it at 12 noon and not at 12:20.Mary G.
Make the next person feel welcome. When a customer comes into the business have the common courtesy to speak back when the customer speaks and say good morning, good afternoon or evening when picking up a truck or supplies of any kind.. It doesn't cost nothing to be polite and manners?Kevin G.
Customer did not leave a comment.Madison P.
First, let me say I don't have enough space to say how beautiful my experience was with this store. My time with them spanned over five years, through some tough times. They were always very courteous and compassionate to me. The building was always clean, and neat. In a time when my life was dark, they were light and that's no exaggeration. They always had trucks available, I rented at least 15n trucks from them, love this store and its team. God bless them and thanking God for them....real talk,Kymberly C. | Overall Experience
This uhaul location has the best customer service then any other uhaul location that I have rented from. Craig is amazing!Rachael W.
Customer did not leave a comment.amer abdo A.
They were very busy for the crew that was working! DonDONALDGEORGE M.
Manger and employees were rude and wasn't helpful ..Camille C.
My original preferred choice location was a mile from my home. I was told the day before my move that the truck I reserved was not available. I was called by a U-Haul representative and told to go to another location in the morning. They didn't have any trucks. This location called U-Haul on my behalf and I was told two other locations, neither location had any vehicles. By this time I was two hours behind schedule due to driving to multiple locations. I then called the U-Haul location at Southfield and Joy. The manager Craig told me that he had a truck available. I almost cried. His team member reserved the truck for me and his team was very nice, helpful and respectful. They saved me and I am so grateful.Jessica M.
Customer did not leave a comment.Jessica E.
Customer did not leave a comment.Brenda N.
Customer did not leave a comment.Jacquelyn R.
Fantastic manager CraigRobin H.
The trailer was damaged and hard to raise and lower, also the neck of the trailer was slightly bent.Jeremiah C.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.jurlene L.
From beginning to end... my experience was horrible! Totally unprofessional and rude staff! Trucks are not cleaned or kept up at all! The van I had felt like the transmission was going out. When I walked in to pick up my van, there was no greeting walking in. Only one person working while the other is on their phone not assisting to get customers helped then when returning my van, myself along with other customers had to wait over 10 minutes before anyone even came into the desk area. Upon his return, I still waited an additional 20 minutes to close out while I had a Uber waiting! It was a lasting impression for sure and I won't be returning!Dominique D.
Customer did not leave a comment.Hadi Y.
Customer did not leave a comment.erin T.
Customer did not leave a comment.Esam A.
Vehicle rented was dirty and dusty on both inside and out. I only needed the truck for a few hours however if I wasn't in a rush I definitely would have brought this to the manager's attention before I left the store!Kenyatta B.
Customer did not leave a comment.Nicolewaynette P.
Very nice and friendly the mgt and the other secretary helped me outDENISE M.
Customer did not leave a comment.Donaven W.
Customer did not leave a comment.Christine M.
Get your scheduling system in order,Work on Customer service. Have your people in place for early pick ups. Hours open should match pick up times. GM should have override authority and use it when necessary.Angelo Z.
9/4 went to pick up my trailer I had accidentally reserved the wrong trailer. I went to the agent (Jafre) switch paperwork. In switching the trailer she also added Safetow. I never requested Safetow. I always decline coverage I have rented from U-Haul on 300+ occasions. She said to (manager) that trailers are to heavy she wont hook them up. On our way she doesn't mind doing the paperwork inside but hooking up the trailer is for the guys. I went over to the trailer and waited for someone to hook it up and no one did. Finally I just hooked it up myself. I told them that I had hooked it up and was leaving. Returning the trailer, Ayesha purposely sat inside a uhaul truck until I unhooked the trailer ! I noticed that the Bill indicated Safetow on there I asked why she said it's required unless I show my insurance. I said since when ? She said ask the asst MGR . He said yep . I said you guys are lieing to my face. I definitely won't return here ! Nooo customer service and BOLD FACE LIE !Nicholas B.
Customer did not leave a comment.Bruno Z.
Customer did not leave a comment.Cherelle F.
Why have ppl complete the order online when you have to wait and wait...my truck was scheduled for 230..i didn't even get seen till 310.. that's unacceptable.. not enough staff.. and they aren't helpful when asking questions..acted like I was bothering themPatricia B.
I've been to this location twice. The young lady with the locs was on point each time. Excellent customer service.Shantel H.
Great customer service, amazing manager , clean new vehicle, clean store and professional environment. Thank you guys for your assistance ðŸ¥°ðŸŒŸMyneta Y.
Customer did not leave a comment.BERTHA G.
Have no complaints.Manager was very kind and professional the service was very good.Jacqueline S.
None of your locations have enough help worker Don't look like they want to workConstance B.
Customer did not leave a comment.Mesam A.
Customer did not leave a comment.TAYUANNA N. | Overall Experience
my items in the unit flooded because the ceiling of the building collapsed, I lost a lot of items, not once were i encouraged or asked by an employee to obtain insurance, they cared less about my loss itemsMichele E. | Overall Experience
Customer did not leave a comment.WANDA H. | Overall Experience
Customer did not leave a comment.Annetta G. | Overall Experience
You must keep a close watch on payment dates, their late fees are brutal.WILLIS T. | Overall Experience
Craig the manager was very polite and helpful to meangel j. | First Impressions
Customer did not leave a comment.robert t. | Overall Experience
The manager an staff are very helpful.gail m. | Overall Experience
Great Service, Quick and Helpful!martina g. | Overall Experience
I was misinformed about the size of the storage unit and also after hours returns. It’s not told I needed to get the mileage before leaving the keys in the drop box, so I was charged an additional $20sundae b. | First Impressions
The employees that helped me at the Joy rd location were very helpful and patient with me.Anthony T. | First Impressions
Reserved a storage unit, was sent to a location that didn’t have the size/price I wanted. Was then charged for the unit I didn’t want/need/ask for. Thanks uhaulWilliam B. | Overall Experience
Great service. They got us going reasonably fast. Came back early the next morning. Same thing. Quick inspection if the truck. Adjusted my final bill. On my way.LARRY M. | First Impressions
The lights go out after 5min. and you have to walk all the way down the hallway for them to come back on, some of us have 24 hour excess as long as there is movement lights should stay on.Angela F. | Overall Experience
The worst customer Service I ever had in my life.Laith A. | Overall Experience
NAOPHELIA E. | Overall Experience
Patient and very knowledgeable; though it was early morning, the team was able to accommodate me in the nicest way. Plus donut shop coffee!martina g. | First Impressions
ThanksMarcus J. | Overall Experience
For the price I believe it could be a little bit biggerJASMINE L. | First Impressions
I really appreciate Craig and the Staff at U-haul on Joy Rd. Will use their service again.BARBARA L. | Overall Experience
Manager Craig Jordan Was not helpful and didn't do his job correctlymarcus t. | Overall Experience
Great serviceCarmen M. | First Impressions
My experience here was great staff were nice never had any problems I would recommend this facility to anyoneTE-DRA C. | Overall Experience
No comments.ernest h. | Overall Experience
Great ServiceTonia H. | Reservation
Moved in,saw roach.Prayed it was a fluck.Came back 2 put something away 2nd customer saw roach.Moved out a wk later,roach made it on truck.Didn’t kill got in house.Sprayed house.Very angry&grossed outAnnis G. | Overall Experience
The employees are fast and respect your moving situations during stressful timesMartina G. | Overall Experience
When the rent went up they said they mailed out a letter I never recieved a letter. I got emails for everything else even this rating. I had to pay more An didn’t know why or that they went up.Tiana S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!