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YANOSKY S. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Starkey Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
mike G.From the first day, Valerie made us feel comfortable and explained all our options, she went the extra mile. The location was easy access, very clean .
JUDY C. | Overall ExperienceValerie goes over & above to make sure I was completely set up for rental. She is very energetic & always around if I have any questions or request
JOHN M. | First ImpressionsManagement on site top of line. Great value and fair pricing. Will come back if needed in the near future
William Y. | Overall ExperienceValerie was great!
DEVON B.The manager was very helpful and thoughtful. She took extra care of us and went above and beyond. Great service!
Nick B. | Overall ExperienceI would recommend this specific facility above and beyond any other I have ever used or even visited. The management team here takes the concept of excellent customer service to a whole new level!
SHERRI P. | First ImpressionsIt was good. My only issue was a few of my boxes had bugs. That may have been from the pest control product running out. But other than that it was a great experience with staff.
Shannen R. | Overall ExperienceSo professional. Self storage for 2 years largo Florida. Excellent service. Orders 1 17 foot Truck from Clearwater Florida. Storage at largo Florida at Starkey Rd. Excellent service. So profession shocked even me. Great value. Fantastic staff. Wonderful experience. Never go anywhere else. Will recommend to 10 of my friends. Mark M in Tampa.
Mark M. | First ImpressionsVery easy process and staff was amazing
STACEY S.Have been a long time customer since B-4 U-Haul acquired owner-ship, says it all; correct? MJB
MIKE B. | First ImpressionsVery friendly and knowledgeable staff. I was hooked up to my trailer and on my way in no time.
IVAN ALBERT D.The location is awkward. No parking for your own vehicle without blocking storage units. Difficult to turn around. Too much jammed into small space, with Uhaul and storage units and gate. The woman I dealt with named Valerie was very helpful.
MARTHA G.Christopher and Valerie were awesome. Very professional and offered excellent customer service.
Haile R.Valerie was always helpful when I had any questions or problems with the gate
Inside Homes C. | Overall ExperienceEverything went very smoothly.
DANIEL R.Employ- one, half hour late form lunch, then had to wait 30 min. more while she screwed up the paper work, then gave me the wrong trruck then changed trucks.inspected .then gave me the wrong keys, total time lost 1hr & 15 min. thank you, but never agin Ron Haynes
Ronald H.truck rented was BRAND NEW. Person at desk was helpful and very friendly.
Dd M.Keep doing what your doing it was great this is our second time renting a uhaul the experience was great
MARK H.Valarie the manager and staff were extremely professional and friendly. Great customer service.
Patrick M. | Overall ExperienceThis U-Haul facility is, without a doubt, superior to other storage facilities! The grounds and storage lockers are clean and well maintained. More importantly the staff is the most helpful I’ve ever experienced. They were knowledgeable and friendly and went out of their way to accommodate my needs and help me find the most economical transport and storage solutions. Don’t doubt me on this! They’re worth going out of your way to work with them.
THOMAS G. | Overall ExperienceI'm trying to get moved and it's just hard when when you can't get in the gate 24 hours A-day because people don't get off of work and by the time they do and get up there it's closed.
Celina S. | First ImpressionsValerie was very helpful to us, she showed us the unit and we made arrangements for our Ubox to be delivered from 66th st to Starkey Rd on .October 12, 2021. Everything went smoothly, we returned a cleaned empty box with 4 unused pads on that same date. Valerie is a very professional lady who strives in quality care of each person and their needs
JUDY C. | First ImpressionsVal does a great job maintaining this facility!
MIKE C. | First ImpressionsNo problems occurred. Smooth transaction with very nice customer service!
Joshua F.Valerie is extremely responsive and always willing to go the extra mile !
KATHLEEN M. | First ImpressionsValeria it was very friendly and extremely professional Thank thank!
Lavdie M. | First ImpressionsIt took three locations and two trucks to facilitate my move. The first store was terrible (Seminole Blvd) the second store (Starkey Rd) Valerie was great but the truck was not good. I was sent to a third store to get a different truck and it screwed up the entire contract. 3 phone calls later I called traffic myself and got it fixed.
WESLEY C.Everything was great. The lady was extremely helpful and got us on our way very quickly.
Dusty J.The experience was great. The employee was very helpful and friendly.
Travis M.24 hour access and key pad entry with a shorter pin
daniel z. | First ImpressionsI believe I was overcharged. I have returned the truck 6 days earlier than the due date but, I was still charged the value of 12 days. Could somebody give me a call and explain properly . How I needed up paying more . With the original receipt it indicated that I was also charged $ 0.59 per mile for a 50 mile. When I got my 2nd receipt I was charged $0.29 per mile for all the miles and I ended up paying extra $27 more.
MICHAELA C.It was difficult to remove one of the ramp holder pins on the 5x9 trailer,
Stuart E.Very competent friendly service, thank you.
George E.I had a excellent exspierience . I wouldn't change a thing
LINDA S.Valarie, the manager, was excellent and took care of all my needs of r this rental and storage
JOSEPH S. | First ImpressionsThe customer service associates were informed and friendly.
susan m. | First ImpressionsThere was only one associate working and she was with another customer so we had to wait over 15 minutes to return the truck. The associate was very nice and apologized for the wait.
LISA M.The location at Starkey Road for U-Haul was a very good experience I rented a trailer take things from my Florida home my Ohio they gave me enough time to load and unload when I got to Ohio. They also hook the trailer to my car make sure it was Secure guided me how to load my trailer just very knowledgeable people there. I will always return to that location maybe even use the storage facility also thank you Starkey Road U-Haul.
DEWEY D.Valerie was fantastic!
Jay L. | First Impressionsexcellent customer service
Leon P.Christopher did a great job on Sunday which reflects the care & concern that Valarie instills I all of her employees.
PAUL A.Nothing
BARBARA H.We're 100% satisfied and then some, with the service that we've received at this location...Valerie is just amazing and Christopher treated us so well...We couldn't have had a better experience and you are so amazing...Thank you sincerely...
DOUGLAS C.The Van was clean and new but the ac wasn't working fine
Eileen R.This was my first experience but it was simple and the staff was friendly and helpful. A very good experience
ALICIA P.Service was very prompt and friendly. Keep up the good work!
MICHAEL M.The employees, the service, and the price was all excellent! Thank you.
Dana A.Celery is an awesome manager she really stays on top of things send your establishment she keeps Everything clean and organized and running smoothly she goes out of her way to help you're fortunate to have her on board
RAYMOND W.Very friendly associate working there.
Paul C. | First ImpressionsPleasure doing business.
William Y. | First ImpressionsAlways come back great company and staff
JOYCE P.Valerie was extremely friendly and so helpful. I was so happy with the whole experience. Great value.
Salvatore C. | First ImpressionsAlia was friendly, helpful and professional. The trailer was just what I needed and worked great.
robert R.Very friendly, knowledgeable and courteous associate who we picked up the key from and customer service at its utmost.
prabin T.Valerie makes this location a pleasure to rent from. She is always professional and helpful.
JOE M. | First ImpressionsThe online experience was faulty. It kept asking me for the same info, and would not submit. The gas gauge on the paperwork was wrong, I could not upload the photo because the link stopped working.
JEFFREY S.This was a last min need for a truck, from beginng to end great csr help on phone, picking up to drop off fantastic!! Thank you Happy holidays Karen Williams
Karen W.Terrible. Charged me for damage I did not cause. Customer service rep did not do their job and do a walk around of the vehicle. Was told it was my job as the CUSTOMER. DO NOT rent from this location!! Always had good experiences with Uhaul until dealing with this location and poor staff.
Ashley C.This is a wonderful storage facility the staff was great and speedy service with a smile.
Eugene W. | First ImpressionsAwesome!
DAVID S.U-Haul had many I-T issues; glitches, repetitive processes. Please work on that.
Daniel L.The first store I went to wish on 66th Street and about 40th Avenue in St Petersburg Florida those people there were rude and no help at all they sent us on a wild goose chase at the store in Largo was great the lady there was very helpful and very nice and polite
WALTER H.No real comment but you guys went above and beyond and I appreciate it thank you you've all
Brian S.Always a pleasure to deal with Valerie!
Sandy P.Initial booking done by Katelynn. She is an outstanding employee & representative of your company. Unfortunately she was on vacation when I picked up the truck. I believe the person who helped me was Monica. Seemed like she just wanted to get me out of there. I had to go back in side &ask her to come back out & show me all of the operation of the dash features including proper use of emergency brake. Very unprofessional.
Paul A. | First ImpressionsWas not able to scan and go because the scanable barcode on the truck was not being accepted.
Jason P.I've done a couple of rentals at this location and Valerie is always so pleasant and helpful. She always goes above and beyond!! Jackie
JACQUELYN J.Great service great price
Pamela S.This is a very well managed and efficient operation. I have rented space here often over the past few years and recommend the site to many people I know. Sincerely, Tom Sutton
TYLER JOSEPH K.I went to the 721 Lakeview Road location and the Candy Factory and had a NIGHTMARE EXPERIENCE! The Starkey location was awesome...real PEOPLE! not the APP that doesn't work with untrained people in CSV
Anthony W.Valerie is beyond excellent! The attention to detail and professionalism exceeded my expectations. Best experience I have had with U Haul to date. The truck was spotless. The location was spotless and the service with Valerie was just excellent. Can't give this associate enough credit for the perfect experience. Thank you Valerie!
William H.Very nice and helpful people. I like what I see and hope we have a long happy stay. Thank you.
Dean F. | Online Move InI was charged for an extra day when I returned it within 24 hrs. Unfortunately the location that I returned it at wasn't opened until 10 am and I had to return it by 9:30 which I did. Now. Being charged an additional $78. Absolute ridiculous! I will never use uhaul again
Jennifer S.Kudos to Largo store manager Valerie.
Sebastijan P.Veronica was very helpful.
ROBERT W.Everything was great, apart from being a bit overcharged for gas. I put gas in the vehicle before returning it, but underestimated the drive from my home to this location. I was a tick short of where I needed to be, another gallon or so would've done it. So to get charged more than $14 is a bit ridiculous. Otherwise, I'm satisfied.
Steven D.