Customer Reviews for U-Haul Moving & Storage at State St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at State St

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Hal F. on

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Anita G. on

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Let renters know that the City of Milwaukee does not allow the U-Haul to be parked on the street overnight. I almost got a ticket because I didn’t know this fact. Also, the truck I had had probably the worst transmission I’ve driven in my whole life—maintain it!!!

Nicki N. on

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Store manager was not very friendly..quite rude actually..called with trouble regarding the vehicle and all he continues to repeat was ma'am, ma'am, ma'am. He spoke over me.and would not even respond to my concerns. My actual sales guy was better..not the best either..At least he met us outside. The vehicle was very poor. The drivers side visor was distracting my vision so it was actually hanging i have photos..

Shequlla D. on

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James K. on

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Stephanie C. on

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Richard B. on

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Andrew C. on

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jesus C. on

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Carolyn J. on

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RYAN K. on

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I had issues with the online checkout

McKenna S. on

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Brielle E. on

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I reserved a truck for 24 hours. Pickup process was fine. Truck was clean and enjoyable to drive. While using the truck I realized I needed it for a longer time than the 24 hour rental. I called to make an extension. I at first called the store I rented the truck from. They gave me a 1-800 number and explained to call that since it was one of their busiest times of the year. I called and talked to a man there and he explained he couldn’t move the time out. I told him that I wouldn’t have the keys to my new apartment before the truck rental was over. He put me on hold again. When he came back on the line he asked me if I’d be ok with paying $37 in additional charges for the time. I said that was fine and thanked him. He quickly clicked off of the line after I confirmed 11 am drop off time instead of 8am. The next morning I got a call from the mke U-Haul store. The man on the line told me I was past due as it was 9 am. I explained to him that I requested an extension the day before and had paid for extra time. He told me I was wrong and proceeded to be extremely rude. Every time I tried to explain that I had made an arrangement with U-Haul he cut me off and told me I was wrong. He also told me that the person who I had talked to before had put in the system that I could not have the extension and to call the U-Haul store I had the rental from. As I tried to tell him he had inaccurate information he rudely said there’s late fees and he hung up on me. Absolutely the worst customer service I have ever had. The miscommunication between corporate and the mke U-Haul store was terrible. And it set me up for an extremely poor experience. I think the corporate manager I had talked to just let me accrue late fees instead of calling the store and letting someone know I would have the truck longer while telling me to return it at 11am and that would be fine. I understand it’s a busy season but I will find other accommodations for my moves in the future.

Gregory G. on

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Took less than a minute to return the vehicle.

Jose B. on

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Emma W. on

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These guys where awesome! The owner is really nice and all the people who work there are really great. 10/10 would recommend and use again.

Stephanie M. on

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Make sure the proper equipment is in the vehicle.

Alisha T. on

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When I talked to a representative at the call center, I was informed that I could extend my trick rental length when I pickup the truck. When I arrived to pickup the truck the representative at the actual store location informed me that they limit rentals to a max of 24 hours in the month of May due to high demand. This put me in a jam. The store representative assisted me to figure out the best plan but as I informed him, this should have been stated when I called the call center. Instead I was given misinformation by the call center leading to last minute problems.

Taylor Z. on

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My experience with this reservation was unacceptable. To start, my reservation was re-scheduled by your system 3 times because you were 'out of trucks' and mis-booked my reservation. I was sent incorrect confirmation e-mails and after all these errors, I spent at least 2 hours of time on the phone with customer service throughout 4 separate times during my weekend trying to get this sorted out. After all was said and done and we returned the vehicle, we were notified that our original $19.99 rental was 'bumped up' to $71.99. This was not expected, not in the contract reservation, nor mentioned by any staff or website copy. When asking why this charge was incurred, the sales rep said "I don't know, it's the way the computer works." To me, that's unacceptable customer service. I am not happy with this experience nor will I be inclined to work with your team in the future. Hope this provides constructive feedback to help the team improve. Thanks.

Heather S. on

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Counter service was extremely busy but I was able to convert to online pickup to save time. Staff was extremely nice, friendly, and helpful.

Zach H. on

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Jordan K. on

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Eric S. on

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Very convenient. Arrived during a rush and the personnel kept everything moving quickly.

troy j. on

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I was scheduled to drop off my trailer to a location further away from where I unloaded because I was told the location three blocks away was full and couldn’t accept my trailer. I decided to try it anyway and was happy to find out that they would take it back at State Street. The gentleman checked me in within 3 minutes and I was on my way. Very helpful and probably saved me over 45 minutes from having to drive across town. Thank you!!!

Arnie Z. on

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Dane F. on

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I wouldn't change a thing. Picking up the truck was easy and fast. The truck ran great and the drop-off, even faster. The staff was extremely helpful and I would rent from this location again. Great experience!

ashraf y. on

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mike S. on

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kevin l. on

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Vince was wonderful! He has helped us many times!

Amy B. on

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Quick and easy

Aaron K. on

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Not location-specific at all, but please specify on your website that editing a current reservation does in fact delete the previous reservation. I moved my time from 4 PM to 3 PM and was told I lost my 24 hour time slot and had to have the truck back by 10 AM .

Shawn T. on

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I would like to be contacted about this situation. We weren’t told until the night of that we weren’t going to get the truck for the full time requested. I called corporate the next morning and they said that we were able to have the truck for the full time. When I returned the truck we were charged a late fee even though it was back by the time we were told by corporate it was due. I cannot recommend Uhaul or the specific location in any way.

maggie r. on

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Replace the man working the check-in desk. He was very rude to the woman in front of us in the line. He was at best indifferent when attending to our reservation. Just a miserable person!

Reed H. on

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In-city rentals were not available for more than 24 hours due to being end of May / beginning of June. It's too bad you don't have more trucks in stock, but it's also a disservice to people who need the truck during a longer timeframe. Fees associated with late return need to be more clearly delineated. When I called to ask how much it would cost if I were a few minutes late, the call-center person couldn't give me a straight answer.

William D. on

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Vincent Alexander went far above and beyond any of my expectations. He really fixed a problem for someone in a tight spot. Thank you. The rest of the staff was very friendly and kind. I'd recommend this uhaul to anyone

Rowan E. on

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More clarification on a) what I’m paying for and b) the amount I owe. I was charged at pickup then again at drop off through the website for a different amount but for the same items (rental, miles, etc.). Furthermore, the location did not give detailed information on what I’m supposed to do at drop off or how to avoid services charges for rental equipment and the “cleanliness” of the van.

Renato U. on

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DOUGLAS F. on

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I would have liked to return the equipment to a closer location.

Rae W. on

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Gary S. on

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Quickest (In and out) and best customer experience I have ever had at ANY rental facility!! They were organized prompt, and easy to work with. Everyone I interracted with seemed liked they gave a damm, and were genuinely happy to be of service... Although not the closest location to my house, Tjis is my new go to for rental needs

MD ZUBAIR A. on

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Walter C. on

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The men at this location and store did an excellent job! Good gear, supplies, clean, sharp caring operation. Highly recommended!

ken l. on

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Vincent Alexander was really great! Explained everything well. Thanks.

Candi C. on

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Got a nice new truck but it was on E and had to put in gas!

Cal T. on

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Carlos G. on

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marcus p. on

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I received the truck on empty and return it with a quarter of a tank, I called the uhaul place on east state street about being reimburse for the remaining gas & was told they couldn't do anything about it

Will T. on

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Everything went smoothly

Akarath S. on

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Oghenetega A. on

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You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

Christine f. on

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Need new and faster computers wait time to get serviced is too long

Jon A. on

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Kevin L. on

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Trevor J. on

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Maureen B. on

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The way my reservation was handled was horrible and for this reason I will not use U-Haul again. I called the location that was closest to where I was going to be needing to pick it up. Actually talked to the representative at the Capitol Drive (RiverWest) location and everything was set to my satisfaction and I received my Reservation confirmation. The evening before I was to pick up at 7:00 am I received a confirmation EMAIL not a Phone Call or text indicating that I could confirm my reservation. Except they changed my pick up location WITHOUT CALLING ME!! They just put the State St Milwaukee location on there as if that was the Pick up location all along! I called C/S and they explained that they may not have had the equipment. THEN WHAT IS THE USE OF A RESERVATION. The way it was handled was not in my best interest as a customer. I found this practice to be completely lacking in integrity and up front honesty. Will not trust a company that does business that way.

Ray D. on

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Randall D. on

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dorthy s. on

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call the uhaul storage location to check storage unit availability before you think you have somewhere to store your stuff, you arrive to your final destination and are told the 800 number can take reservations but they don't know our actual inventory, we have no available units and no apologies. This was the most stressful move I have ever made and I've driven from coast to coast. KNOW YOUR INVENTORY UHAUL or disclaimer to call the storage facility yourself to REconfirm availability.

Rachelle D. on

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Check and double check the address that is giving, so people won’t be over charged for the mistake I- haul made

Sarah K. on

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Super smooth experience.

Thomas S. on

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Indicated fuel was at 7/8 when it was actually at 3/4. Cost me an extra $16 to return vehicle at 7/8

Ryan B. on

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Mobile pick-up was terrible. Spent 10 minutes waiting with no word from the person on the other end ... Ended up taking longer than just going into the office...

Agustin G. on

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Friendly and helpful staff, but the only downside was the vehicle needed a wheel alignment. Steering wheel was turned left and was going straight. The staff was very nice though. May have been just the truck I rented but overall not a shabby experience.

Tisha G. on

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Nothing

Michael R. on

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Thomas O. on

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Fred S. on

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The people working at the place do a great job!

Frances G. on

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Elizabeth P. on

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The man who checked me in was very friendly and helpful. I got back to the Facility 5 minutes after close and the worker who was still there took the time to check me in even though the store was closed. Excellent customer service.

richard m. on

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Timothy A. on

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Tifhanie G. on

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PATRICK C. on

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The truck was running with the door, open, ready for me to get in. I wasn't asked to look at vehicle damage. I had a text as I started to drive. I obviously do not read texts and drive. When I stopped the vehicle and read the text it said inspect the vehicle. The text had expired so I took a picture of a really unimportant but damaged rubber grey cowling under the front bumper. It had previously been damaged. When I got the bill and was told I am billed for it, your manager refused to take it off of the charge. I took a picture of it and texted it to give it a time date. I will contest the charge and even go to court, but I will not pay for someone else's damage.

Claire K. on

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hector l. on

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Area very clean and the workers very friendly and helpful definitely will be back

Tim S. on

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JOE L. on

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Parking spaces for customers.

Sergie s. on

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Arrange parking for customers

Yvonne W. on

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Gary O. on

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Garrick B. on

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I rented a 15' truck that gets an average of 10 miles per gallon. I drove the truck a total of 8.6 miles and they charged me $55.50 in fuel charges. I did online check in/out of the truck so when I dropped the truck off I was told leave the truck on and they would email me my reciept. I was unable to dispute where the line was on the gas gauge. When I spoke with Uhaul customer service the next day they said they do not refund any fuel charges. This is a very shady and dishonest way of doing business.

Robert K. on

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ROBERT S. on

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Dyllion E. on

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Emma B. on

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Great service and friendly staff!

STEVEN C. on

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The location was in a part of the city that was highly questionable from a personal safety perspective according to friends that living in Milwaukee, but I did not have any issues at all.

felicia g. on

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catherine m. on

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The manager, Vince, and the staff were polite and very helpful. The van was spotless, the building very clean and well-stocked. I recommend this location without hesitation!

Ethan N. on

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Cheryl E. on

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I highly recommend this location. Great staff...Romello gave excellent customer service.

Marquessa Y. on

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Make sure they have enough dollies for all customers. Other than that great service.

Percy S. on

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No one was there at the location on 35th Street and national. The teller at -u haul on 20 street and state Did not explain how to use the key pad very well. Had to go back and forth in the rain to get it right. That location on 20 street and state no would not recommend at all. Sorry... Good luck

Rebecca G. on

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The pick up app was not working. I waited 25 minutest for everything to be approved. When I went inside to get help the line was super long. Just super inconvenient.

Temika C. on

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Daniel W. on

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Michael H. on

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The first trailer assigned had damage when inspected so I refused it the replacement was like new and everything went well

alexander l. on

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Quicker service or more staff. Half hour wait when picking up vehicle

Bertha N. on

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My blanket where dirty.??but for the most part the service was 4 STARS THANKS

Darlene L. on

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Grant B. on

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Don’t change a thing. The staff was amazing and the equipment was exactly what I needed!

twynna b. on

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Kayla V. on

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doris w. on

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No suggestions.

Kristian S. on

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The picking up of the truck took longer than it should have, but the drop off process went smoothly. I really appreciated the fact that I received a free month of storage though.

MIGUEL P. on

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Staff was kind and very helpful!!! Would definitely recommend this location to anyone.

John S. on

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Kurt S. on

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linda N. on

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Rick W. on

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Kellie W. on

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jody n. on

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Ruth I. on

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Excellent customer service!

Dale B. on

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I am very frustrated with coordination and communication of the pickup location. I was called while on my way from Madison and was left a message ... less than an hour before my pickup time that pickup would be at a location different than what was indicated the night prior. To make matters worse, the Milwaukee Marathon was going on and it was very challenging to get to this (new) location. I HIGHLY recommend that you contact customers in advance next time and let them know how to get there when roads in the area are closed. The challenge in getting around the marathon route added over 45 minutes of extra driving to my day.

TALESHA H. on

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Very quick service.

Elana W. on

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bettie h. on

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Nothing. Great service !

TeAngelo C. on

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We had a large issue of not having access to our storage. The manager, Vincent, resolved the issue for us and we appreciate him for it.

Matt W. on

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I arrived and my truck was parked in by several other trucks. The staff was not helpful. The line was long. The app took a long time to verify my information, even though it says it takes a 'few minutes'. Then, I had rented several pieces of equipment. None of the equipment was prepared. Upon asking for this equipment, I found out that only 1 of the 4 different items that I paid to rent was actually available. Was a terrible experience and I would not recommend to anyone.

Robert F. on

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I went online and reserved a truck to be picked up a few miles from my house. On pick up day someone called and said we can pick up our truck at a location 15 miles away???? Since you charge per mile this was an unexpected surprise.We were not pleased

Stefan L. on

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Kizzy H. on

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Deborah A. on

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Equipment was clean and ready to go. Check out and return of the vehicle was quick and very easy. I'm disabled; however, they cheerfully supplied me with a step stool to get into the vehicle. This was the 2nd time using this location. Thanks for making my move smooth and stress-free.

WILLIE F. on

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Your doing it right,keep it up.

Lindsay B. on

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I had several questions about what uhaul to purchase and called twice to talk to someone about my options and they were very helpful.

Sandra B. on

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The person that helped me was very courteous. I would go back.

Carla B. on

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Michael L. on

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This location never mention if I would need a dolly for my moving.

TIM B. on

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The hooked up the wrong trailer and the communication between the staff helping me was poor.

GARY D. on

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JOEL G. on

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Nothing. Staff was efficient and helpfull.

Paul P. on

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Michael R. on

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The van could use some dusting inside.. The windshield was dirty.

Corey G. on

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Charlette N. on

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darlene t. on

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WILLIE F. on

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John W. on

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I think there was a receipt from someone else and a fry on the floor. I begged for the last day rental charge to be dropped. Thank you for that 50$ promotion to match what I need directly.

Krista J. on

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darlene l. on

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Jessica E. on

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Kyara H. on

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LINDA G. on

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Celina W. on

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STACIA S. on

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Catherine M. on

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Michael B. on

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JULLIETTE W. on

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SHANTRICE P. on

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The guy who checked me out and in had great customer service! Give him a raise:)

Sharonda W. on

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the customer service was awesome

Bohannon C. on

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Your staff was awesome and refreshing. I was impressed and your staff was very knowledgeable.

Jane H. on

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HASSANI M. on

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The service was so great

francesca m. on

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No comments

Amber N. on

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Everyone was friendly and helpful

alicia y. on

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Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

TERRI H. on

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staff was very helpful and courteous thank you for great services

Eboni D. on

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I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

ALBERT B. on

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*

Lynnetta W. on

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Thanks for the help and using of your faucilty

nikita g. on

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The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.

nikita g. on

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Once I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min