Customer Reviews for U-Haul Moving & Storage at Statesville Road

2117 reviews

3001 Boxmeer Dr   Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

(704) 900-1311

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 900-1311

3001 Boxmeer Dr
Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

The truck was in poor performance loud, road rough, non electric windows and view mirrors, truck pulling to one side at a certain speed, and was given wrong location causing me to pay for an Uber to the other location. Not happy

VERONICA N. 
Rating:
5.0

Again, great team—made drop off a breeze of an experience. The only issue I had during the entire U-Haul experience was the day before when I learned that my preferred location had changed to a city over 50 miles away. The only way I learned about it was I had called the preferred location and they had no record of me picking up.

STEVENMICHAEL C. 
Rating:
1.0

My storage unit was filled with cockroaches and water bugs upon leaving. I moved in on April 24th, 2021 and moved out on June 15th 2021. My items were not even in storage for a full 60 days. We alerted the property due to the infestation. Now I am worried about having brought bugs into my new home and needing extermination services. I will be calling customer service to speak to someone about this matter.

Anna S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kassidy M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
1.0

Stuck me for $75, saying I turned in truck with less than the 3/16 tank I left with. Spent 50 minutes on phone trying to straighten it out and even then, had to threaten to sue the operator and U-Haul yo get confirmation of my refund, which I'm STILL waiting for. Don't use U-Haul! Bunch of crooks.

Jayne W. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Better customer service and call pick and answer promptly

Atul G. 
Rating:
1.0

Properly staff your locations and train your employees.

Garrett S. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Sierra T. 
Rating:
5.0

Great location and staff Cindy has there. They stand for the best U-Haul team should be service and professional. I Would highly recommend them to a family member or colleagues of mine. I would expect all U-Haul stations to model their customer service and professional ethic.

dale P. 
Rating:
5.0

Customer did not leave a comment.

Selwyn M. 
Rating:
4.0

In my opinion! I felt as if the pick up and return of the equipment/truck after hours could've went smoother with updated computers and software. My reason behind this is because my card was wrongfully charged twice do faulty equipment/software. Other than that uhaul is my go to for all moving, packaging, and storing/shipping needs. Thanks for your concerns!

Latioa T. 
Rating:
5.0

Customer did not leave a comment.

tim D. 
Rating:
5.0

The site manager wanted my business with U-Haul. Site manager was helpful and staff was friendly.

dale p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARREN G. 
Rating:
5.0

An error was made at the Uhaul location that the box originally was rented/shipped from (Cicero, IL). This caused a significant delay on our receiving end in Charlotte. However, Cindy at the Charlotte location was extremely helpful and went above and beyond to get my box to me. Her customer service was excellent.

MICHELLE K. 
Rating:
5.0

Cindy made sure from the time I walked in that everything was taken care of. I got my key and truck within ten minutes she was polite and definitely the best customer service experience for me. I would move everyday for Cindy she's awesome!!

Tommie E. 
Rating:
1.0

They service is not good waiting 30 minutes before desk , equipment some connection was missing , late to come connect equipment , they don't answer phone call , just terrible this location.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

DORNA R. 
Rating:
4.0

The automated pickup and return didn't work and caused lose of time.

Michael G. 
Rating:
3.0

The lady who checked me out was borderline rude, didn't answer questions, barely made eye contact, etc. The truck seemed very clean but it was so old that it was really hard to go above 40-45 miles per hour. I wouldn't rent from this location again unless I had to. I also found that despite my efforts to go to the location closest to me, the website KEPT directing me to this location. I wish I had pushed back. Also, they changed my reservation without anyone calling to explain why and sent way too many texts before I got there. The process was messy and inconvenient for such a simple thing.

ADWOWA A. 
Rating:
4.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

SHANTAL J. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

JANNIS K.  |  First Impressions 
Rating:
5.0

yes

Mallikar V. 
Rating:
5.0

Very professional and skilled agents. Clean and well stocked location.

DEBORAH Y. 
Rating:
5.0

Staff was extremely helpful

Deborah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NABRISHA W. 
Rating:
4.0

The site is industrial. However, the grounds could use some care.

TONIA R. 
Rating:
2.0

The pickup process was very repetitive to the online information I'd already filled out, also having to call a 3rd party to verify my identity is a pointless step since the agent has a photocopy of my driver's license and my credit card information in front of them. Very annoying on moving day which is already a frustrating time.

ISAIAH S. 
Rating:
4.0

Customer did not leave a comment.

Sandy E. 
Rating:
5.0

Cindy Madison, an AWESOME person and Genera Manager. She makes sure that the customer is completely satisfied with the services of UHaul. Always selling UP on the services which is a great thing for the company. Great personality and knowledgeable.

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

Joshua L. 
Rating:
4.0

Good experience overall. Truck was clean and well kept. Key wasn't in the right place, but no problem going in for it. Air bag fault light was on the whole trip, which they plan to take care of promptly. Staff is excellent. I'll rent from here again.

Franklin B. 
Rating:
3.0

Equipment was beat up. Tank was at 3/4 not full. Left a doly in the truck that I didn't need.

Joshua L. 
Rating:
5.0

I used alot of totes and most of them cracked or broke/bent. But I guess that's expected with heavy totes so not uhauls fault. But also I didn't get the u-box from Statesville, NC I got it from Rome, NY so this rating is actually for them..I barely had to deal with Statesville.

Meegan M. 
Rating:
5.0

Customer did not leave a comment.

GLENN G. 
Rating:
5.0

Customer did not leave a comment.

Theresa C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria M. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Great experience 👍

darryl C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTA Y. 
Rating:
5.0

Customer did not leave a comment.

SHEBNA G. 
Rating:
4.0

General manager walked out of restroom on the phone with a personal call. Sanitation please! Clueless with a customer in front of me. Repeated interruption with personal text/calls. Trailer connection was by a person not knowing everything about a connection. Have used this location often. This time was not customer friendly.

MICHAEL H. 
Rating:
1.0

Absolutely horrible experience. Did mobile pick up, could not find the van, had to go in and speak to them, they had it parked in “highway advertising “ far from the location. Then I walk all the way back and get an alert I need the key. Did not end up getting out of there until almost noon. Then get a text that it was supposed to be returned to the statesville location despite it being a one way that I requested. I call in and they say there is nothing they can do because that specific location owns the specific van they gave me. Had to drive an additional hour back and extra miles because of this, raising my rental cost from 70 something to 120!!! Got there to return it over and hour ago, super long time and an employee instructed me to just give them the keys. I just now got an alert if was returned, making it even more late! And I had to get an Uber home which will be an additional 30-50!!!!!!!!!!!

Jessica F. 
Rating:
3.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

TAMEKA B. 
Rating:
5.0

Customer did not leave a comment.

Drorester A. 
Rating:
3.0

Took 45 minutes before I got key.

GERRELL W. 
Rating:
1.0

Customer service all around with my uhaul experience was awful. From phone calls to the in store experiences. I will never use uhaul again.

VICTORIA C. 
Rating:
1.0

Don't allow the only exit to be blocked barring any 24 hr truck rentals..

Paul R. 
Rating:
4.0

Dropbox location specification

GLADYS W. 
Rating:
5.0

Customer did not leave a comment.

TIWANA C. 
Rating:
3.0

Customer did not leave a comment.

zakiya e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Great storage facility. Highly recommend this storage facility above all I have used. The staff was the best. Friendly and professional. Very clean facility. I would definitely use this facility in the future if needed.

Bessie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison R. 
Rating:
5.0

No comments at this time keep up the good work

LILLIE H. 
Rating:
5.0

Customer did not leave a comment.

GREGORIOELPIDIO N. 
Rating:
5.0

Customer did not leave a comment.

Malgorzata S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

octavia f.  |  First Impressions 
Rating:
5.0

Good experience

DAVID C. 
Rating:
1.0

Customer did not leave a comment.

YOLAUNDA W. 
Rating:
5.0

Nothing, you guys rock

GREGORIOELPIDIO N. 
Rating:
1.0

Unfortunately I've had to contact U-Haul more times than I can count. North Carolina never got back to me after several calls. Clearwater never bothered to call me back after several calls both of the aforementioned phone calls have messages left for the regional managers. I've had nothing but problems with this order we will not be using ubox again. We used ubox before from Ohio it was a great experience. This time to accommodate their schedule they drop the boxes off early which was fine , but I called to have them pick them up a week early so I could get them shipped down here sooner and they just let them sit in the warehouse and they never called to see if they could be picked up. When I called they said the reason they didn't ship them out was because I owed a balance which was not true as they had my credit card then I called back and I got a different story so lying to the customer didn't sit well with me. Additionally I could have taken the boxes on 5/7 which was not an option, I understand but I advised I would not be paying for the second month of storage as the delays are on the U-box end. I had asked them to pick the boxes up early so I could avoid that second month storage fee for all three boxes because I wanted the boxes on 57 which they said no obviously you can't do that because there needs to be a certain amount of time, which I understand so 11 day guarantee if you pick them up online April 26 like they did they should've been shipped by May 10 and I would've had them unpacked and repacked up on May 12. I called the Clearwater location several times to confirm soon they could get the boxes to me was on The 13th and they swore up and down that's the only time they can do then I get a rude call from Christina saying that I have to have Fox dropped off either on the 11th or 12th now the 13th is full. As a customer the way it was communicated and how it was handled it appears that I know I'm not important I was already on the schedule for the 13th but now you just overbooked and I got shuffled off that was a big frustration for me as I had movers there too unpack that day. Then dropping off early they did not bother to come back and get them I said I only wanted them at the house for a day because we had no driveway usage and said they wait until Sunday so they That in my driveway six days and I had to park in the road. I should not be charged at all for the second storage for any of those boxes as the scheduling all falls within did delays caused with Charlotte and Clearwater locations Often times when I would call either the North Carolina or the Florida local locations I would get rude staff responses sometimes I have pleasant ones though I was told yesterday that the person that picked up the boxes were talk to me about the storage issue and not paying the cost however they came and picked up the boxes and laughed again another disappointment and another broken promise by U-Haul

Beth H. 
Rating:
5.0

The associates are fantastic, attentive, accommodating, pleasant! I can't say enough about them. Thank you!

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Collins S. 
Rating:
1.0

Unfortunately, my experience was the worst. I had two different purposes to be there and both times were horrible. The staff do no care about Customer Service each time they attempted to charge me extra for something. The customer care line says they will inform the manager and to expect a call no one ever does. Its like they think resolving the problem with out confirmation is ok. In my time I communicated my actions for my move out date on the 17th. I still received a bill so I called CC told them I had moved as I had called the main line 3x already with on answer and still was charged w late fee. If you want to do business with a location that doesn't answer the phone by all means have it it!

Zanetta E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

GLORIA S. 
Rating:
5.0

Just got picked on 5-11 to be delivered on 5-27 , but so for so good let you know when they get to where the get

Robert K. 
Rating:
5.0

UHaul changed our pick-up location, and did not notify us.

WILLIAMROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Quenton T. 
Rating:
3.0

Be more friendly.

ERICA K. 
Rating:
5.0

Customer did not leave a comment.

ROQUIYA B. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY S. 
Rating:
4.0

So, far I'm impressed. Thank you for your service.

mary w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Algie F. 
Rating:
1.0

I was suppose to pick up truck at Concord location. No one called me and told me it was cancelled. I called and spoke with someone who made the new reservation at the Charlotte location and when I asked if I could drop the truck off at concord I was told yes, then when I mentioned that at Charlotte they told me no. It's not in the notes here you have to bring it back here. Yes I was angry and then the young person behind the computer screen refused to service me and I had to beg the manager for a truck. Manager did tell me I should have gotten 50 dollars off due to the cancellation of my reservation in the first place which I have not seen. I need to move again in two weeks and I really don't want to use haul again unless I get compensated in some way.

MELANIE D. 
Rating:
3.0

No one ever answers phone

Kryshoan A.  |  Overall Experience 
Rating:
5.0

Upon arrival Ericka was extremely busy but her customer service was still great!

sheila r.  |  Overall Experience 
Rating:
5.0

It was a very smooth and transparent process. Your staff was great. Friendly and professional. I felt very comfortable and respected. Thankyou for a excellent experience

Bessie J.  |  First Impressions 
Rating:
4.0

It would be helpful to Be notified about and if you give him more information to understand the rationale for asking for a third-party contact Who could essentially do nothing if something happened to the truck anyway. If something happens to me or the truck it would be best to please contact the police rather than a relative who lives outside the state. Thank you.

LISA M. 
Rating:
5.0

Very helpful easy to locate staff very knowledgable about their facility.

Maurice W.  |  First Impressions 
Rating:
5.0

your website was hard to check out, it was not working

TERESA J. 
Rating:
1.0

Maybe have the truck ready on time with everything I ordered. Made me switch locations amd drove over 40 minutes when there was uhaul location right next to me which is why I booked weeks on advance. Barely any gas in the tank and the customer service was terrible. Overall tragic experience and I will go out of my way in the future to not use uhaul

Cody F. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Whom ever is at the front desk can check return vehicles in and not have customers wait until they go look for someone to do so.

CURTIS J. 
Rating:
5.0

Customer did not leave a comment.

JALEEK W. 
Rating:
5.0

This is the location I prefer. Shaquana is always helpful and friendly.

SHAYLA G. 
Rating:
5.0

Customer did not leave a comment.

Gaye N. 
Rating:
5.0

Customer did not leave a comment.

JOANNA S. 
Rating:
5.0

Customer did not leave a comment.

Brandie M. 
Rating:
5.0

Customer did not leave a comment.

Gaye N. 
Rating:
5.0

Customer did not leave a comment.

TSESHIEJ B. 
Rating:
5.0

Customer did not leave a comment.

LACHANDA F. 
Rating:
5.0

Customer did not leave a comment.

janine N. 
Rating:
3.0

I arrived a few minutes early and waited until the manager got there to open the store 10ish minutes late. Got my rental trailer hooked up myself and was on the road by 9:30. 2 hours I returned with the trailer that I rented for 6 hours. I was told I was outside of my time frame but she would only charge me for 1 day anyway. I said I'm not paying for a whole day I picked it up this morning for a 6 hour rental and it is 11:30 am you opened at "9:00" there is no way I am outside of my 6 hour time frame. I just hope I get charged the correct amount.

Jason R. 
Rating:
4.0

Need at least two people working the front desk at all times.

Debra P. 
Rating:
3.0

Better customer service

SHERITA P. 
Rating:
5.0

I wish I could submit a review for 8009 Old Statesville U-Haul. The customer service was horrendous, I've never experienced anything like it. We reserved a truck for 12:00 on Saturday and chose to do the mobile option. We got there early and sat for 20 minutes trying to go through the mobile steps. During that time, they rented our truck out. We went to go inside for help but the main guy went to lunch and blah blah blah. I'm sitting here getting angry just thinking about it. Anyway, we ended up calling corporate and they sent us to Boxmeer Uhaul and it was a wonderful experience.

bryan V. 
Rating:
5.0

Customer did not leave a comment.

TRACEY K. 
Rating:
5.0

Customer did not leave a comment.

MARIA O. 
Rating:
5.0

Morgan was very nice and informative if all rules and regulations!

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

You guys were great! John B.

John B.  |  Overall Experience 
Rating:
1.0

Came to the store for pickup. First truck had to be replaced which took 45mins. The second truck had maintenance issues. And last we were charged for the wrong mileage. The worst experience ever. I will not recommend and this location on Boxmeer will get reported.

Zanetta E. 
Rating:
1.0

Many things to complain. If one or two, then I can mention which would help UHAL to fix. But i don't think they will resolve. Thx!

Manikandan N. 
Rating:
5.0

Customer did not leave a comment.

HERVE D. 
Rating:
5.0

Customer did not leave a comment.

Lillie H.  |  First Impressions 
Rating:
4.0

Great Job, Great Service

TONY H.  |  First Impressions 
Rating:
5.0

The person who rang me up was very helpful. He needs a raise. He went above and beyond and explained everything thoroughly.

Erika D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quanisha J.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful, and they were very attentive to my truck and storage needs. The store looked very clean and well maintained. I am very satisfied and look forward to my stay with Uhaul. Ms. Gourdine and her staff are some amazing individuals and they have my recommendation for services.

Joshua E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal C.  |  Overall Experience 
Rating:
5.0

I was very impressed with the cleanliness of the facility upon entering the building the customer service representative was with a client she was very professional and courteous she also did acknowledge my presence while assisting someone else! She also asked if I had a lock I stated I didn’t and she recommended the UHaul lock which I purchase my fiancée pointed out the locks 🔐 on everyone else which is not the one UHaul has for sale!

sheila r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dierdre J.  |  Overall Experience 
Rating:
5.0

The staff at Boxmeer in Charlotte NC was great. My check in was smooth and the staff at the facility was very pleasant. I did not have to wait They answered all of my questions. I was very satisfied with everything.

Laura R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sakia e.  |  Overall Experience 
Rating:
1.0

I paid for 24hr access yet was never granted access by the door where u swipe ur card after 7pm. Moving out was paranoid. It’s dark in the area and right in the middle of the hood. Door had a lock on it when I paid the bill. Overall, I will tell many ppl to avoid this location and recommend any other storage unit. I’ve rented U-Haul storage a few times. Every time garbage

bryan d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam H.  |  Overall Experience 
Rating:
5.0

The staff was friendly, knowledgeable, helpful and above all efficient.

Evelyn T.  |  Overall Experience 
Rating:
5.0

Ms Thomas, and her staff, "work together" in ways that are way beyond the "norm." This, when greatly relieving the unavoidable stresses that can happen when storing business and person items. Of which, I've found has not occurred when using storage competitors over last say about ten years.

Paul J.  |  Overall Experience 
Rating:
5.0

All Around A+ in my books

andre s.  |  Overall Experience 
Rating:
5.0

Ms. Thomas, the manager of this U-Haul location, is very intelligent and professional; and she is exceptional when providing friendly costumer service; this, as well as, the persons she hires and trains. Paul Jamison

Paul J.  |  First Impressions 
Rating:
1.0

Couldnt get in contact with the general manager also had issues with locks put on my door from August 20th to sept 4th which I was not accommodated for had been charged for a late fee while being treated in the hospital for severe depression and was unable to speak to anyone who could help me with the problem therefore I will not be using Uhaul storage again

Walter R.  |  Overall Experience 
Rating:
1.0

Employee was very rude, condescending, and pretty much called me a liar to my face... I will not recommend u-haul and ultimately did not move-in and will not be. Experience was completely horrible.

Jazmaine A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn G.  |  Overall Experience 
Rating:
5.0

The manager was superb. Very pleasant and accommodating

LaKenya W.  |  Online Move In 
Rating:
5.0

Alicia provided amazing customer service! When I arrived, I found out the U-Haul truck I reserved was not available; she immediately gave options and we found another size truck that I was able to get. Then, she assisted me with changing storage units as the one I reserved was too small. I appreciate all of her assistance, courtesy and great customer service!!!

Latoya T.  |  First Impressions 
Rating:
5.0

They were awesome

Aliyamma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanon H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Hloy G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Hloy G.  |  First Impressions 
Rating:
5.0

Best storage service we ever used, definitely recommend and use again in the future. Nice, helpful and curtious staff. Clean bathrooms! Great job!!

steven j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OPHELIA I.  |  Overall Experience 
Rating:
5.0

Excellent morning manager on Wednesday, August 5th.

Gregory A.  |  First Impressions 
Rating:
5.0

Ms Thomas, very professional and articulate. Also I felt a "sense of family" by the way she expressed her thoughts. Paul Jamison

Paul J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiara M.  |  First Impressions 
Rating:
1.0

It was simple and fast to RENT. UHaul took and accepted my money VERY quickly. I am at the convenient Drop off location and have been sent now 3 places for over 1.5 hours. UHaul does NOT want to take back the trailer before they close. I can NOT do any of this next day work say and have many things to do. This is a major headache and inconvenience to drop of this trailer. Many phone calls and wasted time. This would be a zero rating if it had numbers.

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maat V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy S.  |  Overall Experience 
Rating:
3.0

supposedly had 24 hr access but we couldn't get into our unit. All of the doors were locked even tho my card worked. You need more than one person working the desk on weekends. Then we discovered a 2nd lock on our unit & had to wait again to get it off, no one knew why it was on there. The girl working that weekend was very nice and helpful.

TAMARA H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Benjamin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen L.  |  Overall Experience 
Rating:
1.0

It’s very expensive to rent a storage unit, and I feel as if the storage unit is not used an entire month there should be a pay differential. As customers we have to go back and make sure we did damage anything as well as clean it before returning the storage unit or truck. For example the unit I had was $104 a month with taxes, I turned my unit in maybe a week and a half earlier and just from doing my math if you all offered a pay differential I should had received at the most $40 back which like most people it could really be used. The GM at the location even gave me false information saying he could give me a price differential as well as the wrong instructions to check out the storage unit.

Alexis D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheila t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

muwanna h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tashawna D.  |  First Impressions 
Rating:
5.0

They were very informative, and friendly, they made me feel a part of.

Karen J.  |  First Impressions 
Rating:
5.0

Very convenient and staff kindly accommodated my needs.

izatter M.  |  Overall Experience 
Rating:
5.0

zap

Allen H.  |  Overall Experience 
Rating:
1.0

Extremely inconvenienced several times by rude staff. Was promised a refund for a lock due to an issue by Robert and never received a check in the mail.

Jordan A.  |  Overall Experience 
Rating:
5.0

Everyone was polite and courteous and was able to work with my changes that I had to make and took the time to answer all questions and concerns

Tecara A.  |  First Impressions 
Rating:
3.0

I wasn’t pleased with the truck that I received in Georgia. It shook and rattled all the way to North Carolina. It had roaches in it and they got into my clothes and my appliances. The storage facili

Lionese S.  |  First Impressions 
Rating:
5.0

They were amazing. I suggest that they have indoor water machine for clients and staff

Christy T.  |  First Impressions 
Rating:
4.0

good services

Shmir M.  |  First Impressions 
Rating:
5.0

It was clean and did the job we needed.

Brian L.  |  Overall Experience 
Rating:
5.0

I have had terrible experiences with the authorized dealers, and had tried to find ways to stop using UHaul. However, this was a great experience and will continue using this location!

Christopher W.  |  Overall Experience 
Rating:
4.0

No comment

Catherine G.  |  Overall Experience 
Rating:
5.0

From start to finish I received superb service. The facility was nice and clean, staff was very detailed and professional. Would definitely recommend

Tracy H.  |  First Impressions 
Rating:
4.0

Great service

RIELESHA C.  |  First Impressions 
Rating:
4.0

Couldn't figure out why there wasn't a place to dispose of trash other than the bathroom

Hank R.  |  Overall Experience 
Rating:
5.0

I was very pleased with the fast and professional service I received when renting an internal storage space. Thank you!

daphne o.  |  First Impressions 
Rating:
5.0

Great employees!!! Very knowledgeable and helpful. Also very well maintained building

Christian H.  |  First Impressions 
Rating:
5.0

Throughout my cross-country move, UHaul personnel wer friendly and helpful in both Phoenix and Charlotte. The customer service was extraordinary. I highly recommend the UBoxes for moving.

Martin S.  |  Overall Experience 
Rating:
2.0

Understaffed for a Saturday. No communication between MovingHelp.com and U-Haul - Conflicting information on what Delivery and Unload versus Delivery pricing included.

BRAD C.  |  Overall Experience 
Rating:
5.0

UBox rental was a great experience. Delivery as promised and service excellent.

Charles L.  |  Overall Experience 
Rating:
5.0

Pleasant staff extremely clean facility. Best Uhaul we’ve been in

janet p.  |  Overall Experience 
Rating:
5.0

N/A

Sheila t.  |  First Impressions 
Rating:
5.0

Misty was extremely polite and very helpful. She made great suggestions for solutions to meet our needs.

sloat i.  |  First Impressions 
Rating:
5.0

Great customer service

Alicia L.  |  First Impressions 
Rating:
5.0

Great Customer Service!!

Kyrea M.  |  First Impressions 
Rating:
5.0

I am very pleased

Tracy A.  |  First Impressions 
Rating:
3.0

When I got my email alert that my 2 pods arrived from CA, nobody did a follow up call to tell me I could pick up my items. It was difficult trying to get that arranged. Other than that, it was good.

Andrea F.  |  Overall Experience 
Rating:
5.0

Misty was great!!

tiffany r.  |  Overall Experience 
Rating:
4.0

I've used this Statesville location Uhaul on several occasions and I'm always happy with my experience

jerry r.  |  Overall Experience 
Rating:
5.0

I never went to a location but the entire process made my move so much easier.

Ashley W.  |  Overall Experience 
Rating:
5.0

Great experience and helpful staff. Thank you everyone

SHARON M.  |  Overall Experience 
Rating:
5.0

I had a great experience using uHaul for my move from Salem, NH to NC. I would recommend uHaul for such services again. Thanks Dennis & Laura Leslie

dennis l.  |  Overall Experience 
Rating:
5.0

Thank you

Angie Q.  |  Overall Experience 
Rating:
5.0

Although there was initially a huge error & issue, MISTY was super helpful, understanding, & accommodating. I received a call following day saying everything was resolved - Cammie was amazing too!

Kenny K.  |  Overall Experience 
Rating:
5.0

Great people to work with. Service was excellant.

michael r.  |  Overall Experience 
Rating:
4.0

construction at the yard slowed up the time to obtain the u-box but overall things went well.

ROBERT W.  |  Overall Experience 
Rating:
5.0

I used the U-Box service. It was by far the most reasonably priced option for my cross country move. Delivery to my new home was convenient and easy.

David S.  |  Overall Experience 
Rating:
2.0

Staff was very unfriendly.

Tony G.  |  Overall Experience 
Rating:
5.0

.

David S.  |  Overall Experience 
Rating:
5.0

Kim is professional, personable, and knowledgeable! It was a pleasure doing business with her!

James H.  |  Overall Experience 
Rating:
2.0

Before you auctioned off my things I called numerous times to see if I could set up a payment plan and the dispatch would never ring me through to you and I could never get in touch with anyone.

Brooke P.  |  Overall Experience 
Rating:
5.0

Thanks for Everything

Jorey W.  |  Overall Experience 
Rating:
2.0

Cammi in Noth Carolina and Ariel in California very helpful, other than that, this a HORRIBLE experience, we were billed multiple times, Communication from U-haul, was terrible at best.

eric b.  |  Overall Experience 
Rating:
1.0

Unfriendly, reckless and completely ridiculous

RAVIKIRAN A.  |  Overall Experience 
Rating:
5.0

The service was great!

latoya b.  |  Overall Experience 
Rating:
5.0

very pleased on every help y6ous gave and the delivery of my boxes, thank you and a big thank you to camie

Sandra P.  |  Overall Experience 
Rating:
5.0

Convenient location, friendly and efficient employees.

LARRY S.  |  Overall Experience 
Rating:
4.0

Staff was friendly and professional !

Debra C.  |  Overall Experience 
Rating:
3.0

I'm still awaiting a credit on my credit card for a partial refund that I'm due and I'm not sure that I'll get it.

AL D.  |  Overall Experience 
Rating:
5.0

Didn't go to the facility, Tammy came to me. She dropped off my u-box and came and picked it up. She took the time to tell me what was going on, worked with me to schedule the pick-up. 10 out of 10

mark s.  |  Overall Experience 
Rating:
1.0

There is a nail sticking out of the counter and the nail cut my little girl's back while we were standing there to check out. I told the older man behind the counter and he was rude and didn't care

roxanne m.  |  Overall Experience 
Rating:
1.0

I’ve given the office a call with discernment of my experience and still haven’t received a call back. I’m very sadden with the service we’ve received being that I always use U-Haul for moving needs.

Donyai M.  |  Reservation 
No reviews have been submitted for this location.

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