Yubi was very professional, informative, quick and made my pick up experience of picking up my uhaul very pleasant. 5 star customer service rating.FADI S.
U-Haul Moving & Storage at Sugarland Airport Area
Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William W.
Service not that good with the agent.....Gerardo S.
Poor customer service skills, not helpful. I walked in and greeted everyone and no one acknowledged my presence. The person attending to me seemed annoyed I was there.NOEMY H.
There was an associate who was less than helpful and provided me with the worst customer service I have ever received at a U-Haul. She was very dismissive and basically didn't seem to even like her job. She needs some coaching on how to conduct herself in the future.Cynarra M.
Thank you for excellent Customer CareAyo A.
Thank you very muchGerardo M. | First Impressions
Customer did not leave a comment.Gerardo M.
Customer did not leave a comment.JULIO C.
Speed up the check in process, tried doing the online check in to help but the site was not cooperating from my phone.MARION W.
Keep doing what you are doing. Thanks for your concern for your customers. Thanks for taking care of our limitations. Stay blessed.Jennet J.
Customer did not leave a comment.Sally M. | Overall Experience
Improve the customer serviceSyed C.
Customer did not leave a comment.Adegbayi A.
Good jobSONJA RENNETTE R.
Smooth overnight drop off.Stephanie D.
Customer did not leave a comment.Stephen W.
All is already too goodADIL S.
Customer did not leave a comment.Robby W.
Truck smelled like someone was smoking in it.Junaid M.
Customer did not leave a comment.OLANREWAJU O.
Customer did not leave a comment.Wesley M.
Everybody was courteous, friendly and efficient.EDWARD C.
Nice, friendly and knowledgeable customer service rep. Thank youEdwin C.
Customer did not leave a comment.FOUZIA T.
Customer did not leave a comment.KENNETH O.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Hafsa H.
This is not the first time this location did not open up on time and had to wait 45 minutes to pick up the truck I reserved.Jarod M.
Make sure the trucks are safe to drive the truck I had needs an alignment real bad the steering wheel was side ways just to go straightMOHNNAD J.
Customer did not leave a comment.BRADLEY P.
Just awesomeSAMUEL N.
The customer service could definitely use improvement. The person who inspected our truck upon return was downright rude. The only employee/s who were actually friendly and helpful, were the ones working the register/counter when processing and printing our return receipt. I will definitely not recommend this location to anyone. My friends and family expect better treatment when purchasing a service.Erma T.
Customer did not leave a comment.George P.
The staff very professional, very helpful, step by step,I will continue 😀, they were not wannabes workers,but they gave service,out standing duty,ubove the norm,extra,helpful,very sastified.thanks so much for thier service will tell all my friends about the kication.SAMUEL H. | First Impressions
Overall the facility is good. Centrally located where I live and staff was polite and helpful. Their office hours were good and storage center hours were good as you can access it after the place closes. I would recommend this place to anyone needing to store excess items short term or long term.Naveed A. | Overall Experience
Very friendly and helpful staff.Sherry G. | Overall Experience
Arrived and parked in check in area at 6:58 pm and employees had already begun end of day duties and would not assist my check in. When one came to his car 30-40 minutes later I asked his assistance and he refused. When I told him I'd arrived prior to their 7pm closing time he answered that they "started" closing around 6:50-6:55. The mobile app was not working properly and I was there for an hour trying to drop off a trailer. Customers should expect posted business hours to be honored. If you want to "close" at 6:50, you should post that.JAMES H.
Make sure the employees are paying attention to the customers they assist!!! Get more help and have employees that are knowledgeable about the process while assisting customers.SCHWANNA R.
Customer did not leave a comment.JAMES W.
Customer service needs to go above and beyond. The lady that worked till close with the young man treats people like they are just another non important customer.. very rude and says things she shouldnt say to customers.. one more thing make sure they are marking the fuel gauge accurately. I rented the 26ft. Truck and it was supposed to be at half tank was well below half tank.. i returned it at half a tank. But watch that because that is a huge 60 gallon tankjason J.
Customer did not leave a comment.Belinda P.
Customer did not leave a comment.GEORGE EDISON C. | Overall Experience
Customer did not leave a comment.linus D.
Truck was very clean, ran perfectDavid L.
mileage to expensive... Plus put gas!!!Toni M.
Opened the location late and took 45 minutes to get me the truck I reserved. Didn't call until the night before saying that I couldn't pick up the truck for the time I requested because all of their boxes were broken. So I was late for the movers to load my truck which cost me time and money. When I asked how they were going to resolve the issue they just shrugged and said â€œoh wellâ€Jarod M.
Customer did not leave a comment.Fernando M.
The truck had a lot of mileage. 184k. Took a lot of gas. Additionally, when the truck was given, it was half tank. It is a hassle to fill it back up to half. I believe the trucks should always be full tank regardless of the size of the truck.Asim M.
Got great service and help from Ms. Shelia Cottrell. She was cordial enough to greet us nicely and helped us finding a suitable storage space.Syed A.
No complaints at all, my belongings were kept safe and maintained well over the last six months.KRISTY S. | Overall Experience
Customer did not leave a comment.LESLIE S.
Everyone was extremely helpful. Thank you for all your helpful suggestions.azure W. | First Impressions
Customer did not leave a comment.NGHIA N.
I rented a closed trailer. First the rear gate went up while I was there but did not come down. The employee took the door and slammed it down. I was taken back. Then I tried to open it again and it got stuck. I found that one of the wheels on the door was messed up. I was told that all of them are like that. â€œOkâ€. Then I was charged for 3 days. I only used it for 1.5 days. I had to have it back early because it was already reserved for someone else. I will not be using them again.BRIAN Q.
Keep those guys, consider increasing their pay. Very Professional and knowledgeable staffs. I reserved a day ahead, didn't find the truck size I wanted but they advised the available van will do the Job too, they were right. I was in and out max 20 mins.ABIOLA S.
Simply put, service was excellent.OYEBANJI O.
Best customer service employees were very rude and unprofessional.ASHLEY W.
The guys working there from the return to the rental were really helpful. No issues.Gladys A.
Customer did not leave a comment.Tanya M.
Customer did not leave a comment.Karun K.
Customer did not leave a comment.Nicasio S.
Customer did not leave a comment.Jameson W.
Very friendly staffJoseph U. | First Impressions
Customer did not leave a comment.Elroyvin S.
Customer did not leave a comment.malik Z.
Customer did not leave a comment.ROY H.
Customer did not leave a comment.Rodney H.
Customer did not leave a comment.PAUL H.
This is the 5-Stars location for uhaul renter. They're very nice and friendly and professional. Thank you ðŸ˜ŠHOANG V.
Customer did not leave a comment.HUNG H.
Little more thorough explanation of mileage before renting truck... after having a storage unit for approximately 4yrs I decided to move everything to my new home... I was asked roughly how many miles and I said around 30... I came back with 38 and was charged a fee... I could understand if I was told to make sure I'm under but I was asked â€œroughlyâ€ ... unfortunately i was disappointed with the result and didn't have chance to plead my case to anyone.reynaldo H.
Customer did not leave a comment.HAROLD T H.
Great manager, great staff.VICTOR B.
Customer did not leave a comment.YAHIA A M.
Had a difficult time at night finding the key drop boxKEVIN W.
Customer did not leave a comment.UDOKA U.
Customer did not leave a comment.soa B.
Be more friendlyEric F.
Yall got the wrong personJordan T.
Customer did not leave a comment.mohamed S.
Just keep doing what you have been doing . All the people so sweetRochmah S.
Customer did not leave a comment.Dudley S.
Customer did not leave a comment.Andrew K.
The driver side visors was broken and I didn't notice until the next day when I needed to use it but I couldn't. Also the windshield was very dirty with bugs, it would have been nice if it was cleaned prior to me picking it up. Also the folks behind the counter weren't either wearing a mask or they were wearing one that didn't fit properly. I get that there is a pixie glass between us but we are all still breathing in the same air indoors.Mehrin M.
Customer did not leave a comment.Lawrence L.
Customer did not leave a comment.Elizabeth S.
Took 45 minutes to pick up my trailer even though I had already checked in and paid got it on line. When I got home to load the trailer is was full of trash and dirt. Had not been cleaned out. On top of that there were 2 dollys inside that I did not ask for.MICHAEL C.
The gentlemen there were pleasant to deal with and timely.JOE D.
Customer did not leave a comment.WILLIAM C.
Great service. Quick and simple.DALIBOR G.
An older lady that help complete our storage rental was effective, efficient, professional & polite to us.Oluremi O. | Overall Experience
First time out 10yrs of doing business with them some one was clean an friendly professional helpful workers normally stink an dirty an rudeMary T. | First Impressions
YOU ARE CHARGING ME FOR AN EXTRA DAY WHEN I DIDNT USE IT AN EXTRA DAY. THE GUY ON THE PHONE SAID IT WAS A MISTAKE AND THAT I WOULDN'T BE CHARGED AND STILL WAS. NOW I HAVE TO WASTE MY TIME CALLING AND ARGUING TO GET BACK MY $60. NOWHERE IN THE APP DID IT SAY THAT MY DROP OFF TIME WAS 8AM. I PICKED THE SPECIFIC LOCATION BECAUSE I COULD CHOOSE THE 6PM DROP OFF TIME. I WILL NOT RECOMMEND BECAUSE OF THIS.DavidLee M.
I appreciate Mr.Branch and Mr. Tray for handing my issues. Thanks, Ms. Lorraine WarrenLorraine W.
Customer did not leave a comment.Carrie M.
Customer did not leave a comment.JAMES B.
Your return process is broken. The U-Haul app is useless. I ended up just leaving the keys in the return slot because the app failed.Bruce K.
Truck was in bad shape, lift gate was all rusted and was very hard to open. I did Mobile check in but couldn't find the truck and even store employee didn't know where it was. I have to wait extra 1 hour for them to locate and find the truck.mohammed N.
I have reservation till 3 pm and i got 3 seperate calls making sure i am bringing the truck back or if i could bring it earlier. Just because shelia made a mistake on reserving a truck for someone which they shouldn't have. These people act like it was my fault when they know it was their own mistake which they admitted. After third call it got me agitated and had to call customer service which didn't go anywhere. Hopefully y'all dont keep this up.SAGAR P.
Very friendly customer service. Returning trailer was a little weird in that they had us park the trailer and then that's it. No paperwork or confirmation that it was returned. I had to call and request a receipt showing it was returned. He was very nice and emailed right away, but this should have been something automatically sent or given at the return.Christopher F.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.Taimur A. | First Impressions
I receive fast service from knowledgeable staffSTACEY S.
Just overall bad.KENNETH S.
Customer did not leave a comment.Gustavo A.
Customer did not leave a comment.Philip M.
The check in at this location is horrible. The guy that checked us in was very helpful but the check in process needs to be revampedKinyha W.
Customer did not leave a comment.John B.
Customer did not leave a comment.Lionel M. | Overall Experience
Customer did not leave a comment.Michael J.
Customer did not leave a comment.john N.
When waiting for the mobile approval, to communicate sooner when the wait is longer than usual.Miguel M.
Customer did not leave a comment.THASHA R. | Overall Experience
Customer did not leave a comment.laura d. | First Impressions
Customer did not leave a comment.Godwin N. | First Impressions
Great location, great customer service, clean facility, safety.RICARDO C. | Overall Experience
Thank you very muchGerardo M. | Overall Experience
Great customer service.CORNELL RANDALL I. | First Impressions
The Lady that helped us was effective, efficient, friendly & knowledgeable. A wonderful womanOluremi O. | First Impressions
Customer did not leave a comment.Denise F. | Overall Experience
Would still be there if there would have been a better space for my boat. It was too hard to get in and outJoseph U. | Overall Experience
Customer did not leave a comment.Noble S. | Overall Experience
Extending operation hours till about 8pm will be nice.IYIOLA O. | Overall Experience
Customer did not leave a comment.Andre R. | Overall Experience
I would definitely rent again, and refer a friend.CHASITY B. | First Impressions
Customer did not leave a comment.james s. | Overall Experience
Staff here is wonderful. They went out of there way to help we . Very friendly and knowledgeable.Sherry G. | First Impressions
Customer did not leave a comment.Weissmann A. | Overall Experience
Customer did not leave a comment.janice t. | First Impressions
Customer did not leave a comment.Patricia J. | Overall Experience
Loved the staff especially the older gentleman that works at the front desk!Shakima F. | Overall Experience
The staff was friendly and helpful. I had a pleasant experience at this facility.Alexis L. | Overall Experience
Great GM, most staff are friendly and courteous. I would use this location for all my storage, moving needs.Juan S. | Overall Experience
Customer did not leave a comment.JAY F. | Overall Experience
Miss Sheila was excellent first time renting a storage she made the experience wonderful!MAYRA O. | First Impressions
Customer did not leave a comment.Maribel M. | First Impressions
Customer did not leave a comment.Daphne N. | Overall Experience
Customer did not leave a comment.GEORGE A. | Overall Experience
Everyone who works here has been top notch in the 22 months that we have kept our items in storage. They are always very professional and really friendly. Especially the big black guy with smiling eyes with dreadlocks I think? He knows his stuff and has always been very kind. Also the guys who work the area when you pull up the truck. They are young black guys and are always super nice. This place has a good crew. Sorry I don't know any names but I'm terrible with them and I only know faces usually. Just want to let you know that this particular location is doing everything right and treat customers very well.Jennifer v. | Overall Experience
Customer did not leave a comment.DAVID V. | Overall Experience
Customer did not leave a comment.gertrude c. | Overall Experience
Customer did not leave a comment.Tiara E. | First Impressions
The management was timely in communicating to us problems regarding an AC leak into our unit. U-Haul staff then moved the contents of our unit to another unit to prevent further damage before we arrived to assess the situation. We appreciate this proactive solution. Thanks.NANCY D. | Overall Experience
Used them a couple of times now. Secure and well-run.scott b. | Overall Experience
The location was convenient. All the staff were friendly and helpfulDarlene May M. | Overall Experience
That manager at this location is so very unprofessional. Dodged all phone calls and correspondence. Overcharged me to no fault of my owndoloris c. | Overall Experience
The management team was easy to work with and the storage area was always clean and lights were alway working.PATRICIA W. | Overall Experience
I was misinformed and harrassed on several occassions. Could not actually meet eith mgmt. Theh avoided me and I feel I was overcharged. Each time I tried to process my pymt on time your staff wouldn'tdoloris c. | Overall Experience
not all the staff was rude it was only 2 when I first open my storage unitgeneva de shon a. | Overall Experience
Best experience everRODOLSO S. | Overall Experience
Cutomer service was wonderful and Facility is cleandebra e. | First Impressions
The GM at this uhaul always went above and beyond his job to make sure I was a happy customer.cecil m. | Overall Experience
Customer service was excellent. I paid too much for my 1 way trip which the lady didn't see but in all was good.Mahhamed p. | Overall Experience
I was assistant with the instructions of using the key card and got excellent instructions.Darlene May M. | First Impressions
Employees are very nice.Simon Luna F. | Overall Experience
It was raining very hard and no one came to check in the truck! I had to go inside to find an associate. The associates need to get off their cellphone and attend to the customers!Bobby R. | Overall Experience
N/aadrienne w. | First Impressions
Reliable vehicles , convenient for picking up and drop off at the most safe and friendly atmosphere 👍IKECHUKWU O. | Overall Experience
They gave me good costumer service l was happy with my cheek inDORIS A. | First Impressions
Awesome experiencebabajide A. | Overall Experience
All employees greeted us with a smile and were very welcoming. Facility was safe and secure and clean. I would use this uhaul storage again if the need occurred. Thank you!Ruby C. | Overall Experience
Very pleased with the service we got.RON L. | First Impressions
Great srea.FRANK R. | Overall Experience
The lady that signed me up for storage service covered all of the information very well. She took me to the location of my storage unit and covered everything step by step. THANKS.Jerry R. | First Impressions
Thankful for the servicesmarjeen c. | Overall Experience
They have a bad customer serviceLesly R. | Overall Experience
Thank you for making the process seamlessly.Edwin C. | Overall Experience
The staff was cool, knowledgeable. Never had a issue.Candelario G. | Overall Experience
Staff was great and got me set up quickly.Jeneffer J. | First Impressions
Cleanmarjeen c. | First Impressions
I appreciate Uhaul's business in making my transition to relocate very easy and convenient.Michael B. | Overall Experience
Uhaul has sent me mail and email requesting payment of money I do not owe after the unit was empty on 4/2/2019 and even sent a email charging me a late fee. I called about it as well.RODNEY A. | Overall Experience
Great customer service and knowledge of products patient and courteous Thanks for the serviceLois B. | First Impressions
The gentlemen that assisted was very nice and accommodating. They both went out of their way to make our move in and trailer return very easy.shaundreka t. | First Impressions
Employees were helpful and working together, helping the new guy get up to speed. Confusing instruction about rental time return of what was agreed for rentals for that day, and charges.Ezekel C. | First Impressions
Everything was all good. Got the truck and storage all at the same place. Cool...Vickie C. | First Impressions
I’ve been dealing with u haul over 10 yrs I’ve never had any problems with them I will recommend it to anyone who looking for a great storage. I really appreciate your help and service! Thank youRENE O. | Overall Experience
Would 100 percent use this location again!!! The staff was amazing!opal w. | Overall Experience
No long wait, friendly and courteousCharlotte S. | First Impressions
The staff was very friendly and professional.Janice W. | First Impressions
Very well maintained, very helpful people. Easy to go in and out of. Easy way to pay. Very reasonable pricing. Easy to get to. Five Stars all the way.Mary S. | Overall Experience
I had three units here and loved the convenience and the fact that the units were conditioned. Price very comparable to other locations for unconditioned units.DIANE C. | Overall Experience
Excellent customer serviceandy n. | Overall Experience
I love this location!!Iquria R. | Overall Experience
The staffs were very wonderful, very helpful. Would always recommend your facility to friends and family.Theresa W. | Overall Experience
Great Customer servicedebra e. | Overall Experience
THANK YOUcharlene j. | Overall Experience
Found weird flee like insects in my storage unit, was storing a new matress and bed sheets, had to throw them away.Mohamed Osama K. | Overall Experience
The staff is always very friendly and very understanding. I've never had any issues or problems.SANJUANA L. | Overall Experience
Great job, will highly recommend this facility to my friends.Dandyson C. | Overall Experience
Good storage for my travel trailergeorge r. | Overall Experience
Absolutely Great Customer Service and Well properly maintained facility.debra e. | Overall Experience
it was my pleasure to associate wit.ur companyKENNETH P. | Overall Experience
They are completely awesome the GM assistant manager are very helpful and incredibly knowledgeable him and he’s staff are greatAMBER F. | Overall Experience
Customer service representative was very courteous and professional.sean M. | Reservation
The facility is clean, well lit and accessible at all time. I was happy about my time of storage at this location.Sean K. | Overall Experience
Excellent and expedient setviceCRYSTAL P. | Overall Experience
The manager has the best genuine customer service skills that you can have, he loved his job, he go beyond his will to help, if i ever need services there again , they have my businessmonacelle r. | Overall Experience
Very professional there to assist whenever I needed assistance.Ladarius A. | Overall Experience
Goodyoung-li c. | Overall Experience
I'm very please with the service.billy v. | Overall Experience
Disappointed!!!!YVONNE D. | Overall Experience
The associates at the store were helpful and polite.ANTHONY B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!