Customer Reviews for U-Haul Moving & Storage at Swayne Field

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Swayne Field

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Brent A. on

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Stephen was very friendly and helpful when I came and collected the trailer. I dropped the trailer off on Saturday afternoon. I'm not sure of the names of the two guys who helped me get checked in, but they are also super friendly and helpful.

Ericka O. on

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Truck needs an alignment, seriously, the steering wheel must be kept at a 45 degree angle to drive straight...

GARY L. on

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We were not told that you moved or that I had to use an app. No real person was at the last place I used to go to.

Steven B. on

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keith E. on

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The computer was very slow, so it took a long time to get the truck. The worker was knowledgeable and very nice.

ronnie K. on

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Timothy K. on

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Richard A S. on

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The staff is very friendly and helpful.

Olivia S. on

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Worst management ever. Got the impression they have a carefree attitude when it comes to inconveniencing customers.

Amy P. on

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I rented the truck that has 3/8 in the gas tank. I drove 8 miles each direction. I chose not to refuel as I am an inexperienced driver w a large (26foot truck) I knew it was expensive if I chose not to risk navigating to a city gas station. Figures 16 total miles... how bad could it be? Well they have a rule if the truck goes under 1/4 a tank, you are charged an additional $30. They if they had a half a tank of gas from the beginning, I wouldn’t have been so unlucky. My guess, is that this is just an extra money maker for them. Crappy customer service .

William M. on

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I didn’t have the trailer more then 24 hrs and got charged two days rental on it and had to call customer service to find out why. Customer service refunded a days rental.

VICTOR E. on

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Richard B. on

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Michael w J. on

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Everything was just fine...

malaysha H. on

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DANA P. on

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Very fast and professional would use and recommend company

Ricky P. on

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Bilal A. on

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Tonya B. on

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This has got to be the worst Location ever! Filthy truck!!! Truck left on empty barely made it to the gas station. Associated working there was NOT accommodating at all. This location is in a very Suspicious location. Trying to maneuver the app in the middle of the night is very dangerous.

Mayon H. on

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Tracy show excellent customer service..he was very friendly and was happy to assist me

robert M. on

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Alyssa Y. on

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We had originally thought we'd rent a truck but decided to use a U Box at the last minute. Everyone was so helpful in orchestrating the move in only a few days. Everyone was professional and courteous. So glad we went this route.

Prabaha S. on

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Donald W. on

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Best Service Ever

Cythia smith S. on

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Benardino P. on

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call THEM!!!!!!!

JERRY F. on

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Paul M. on

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Jeff K. on

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Elisha W. on

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Matt N. on

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Dana H. on

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Na

gretta w. on

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The unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.

gordon m. on

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Tracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!

Dorian C. on

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Keycard gave me problems at times, but other than that everything else was ok

Cheryl F. on

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The service was the best and the employees were great thanks

timothy c. on

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Great facility

stephanie p. on

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Very pleasant staff, no issues if so very well tooken care of.

Heath L. on

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excellent service in both locations.

oscar r. on

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Really good service

JOE G. on

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Very perfectional and very clean

JOE G. on

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Very perfectional

Katrina H. on

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I will return if I need to use U-Haul again ... great customer service

Danielle H. on

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The elevator was kinda a pain to use

Clyde H. S. on

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No rating and no comments - facility not used.

greg l. on

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Friendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.

Michael B. on

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I was very satisfied with the service. I would highly recommend to anyone.

Ringo W. on

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I would have liked a refund of the U-Haul not used when turning in the U-Haul.