Customer Reviews for U-Haul Moving & Storage at Teall Ave

4251 reviews

1001 Canal St   Syracuse, NY 13210
(@ Corner Of Teall & Rte 690)

(315) 474-2923

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 474-2923

1001 Canal St
Syracuse, NY 13210
(@ Corner Of Teall & Rte 690)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christina V. 
Rating:
4.0

Customer did not leave a comment.

Dennis V. 
Rating:
4.0

only issue I encountered was the mpg gauge either wasn't working properly, or I was getting horrible gas mileage, even when coasting.

Bill C. 
Rating:
4.0

Customer did not leave a comment.

JONATHANABNEL F. 
Rating:
4.0

Customer did not leave a comment.

Amanda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARDF III Z. 
Rating:
5.0

Kind and Helpful staff. Great van, very happy with our experience!

Susan H. 
Rating:
1.0

Return service is totally bad

MAL SAWM T. 
Rating:
1.0

My reservation was canceled out because I was late picking up my truck. It does not state any where online that your reservation will be canceled if you arrive late, The truck I was given was 3/4 full with gas and the male representative that help me was rude.

Harrell S. 
Rating:
3.0

Don't allow Massey furniture in Watertown to be a representative of uhaul.

MARYJO B. 
Rating:
5.0

Online reservation sped things up a lot!

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
3.0

It rained overnight when I had the truck packed, and a lot of the contents got wet! The whole floor of the truck was wet! So when I went to pick up the boxes , everything fell out the bottom! It was very disappointing and made a lot of extra work! Unhappy customer!

Spencer P. 
Rating:
5.0

Customer did not leave a comment.

Rosina F.  |  First Impressions 
Rating:
1.0

I found out two days later of a fee

Rosando L. 
Rating:
5.0

The staff were very friendly and servixe was professional and fast. Checking in and checking out.

Kimberly D. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Grace V. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

I picked the trailer up Thursday night loaded the dressers first and had about 1/2 the trailer full Friday morning I opened the trailer and it was leaking a stream of water on top of my wife's dresser and clothes I then drove back to the rental location had to unload the stuff in the rain and hook up to another trailer and reload that one the second trailer didn't leak and towed beautiful when we got to our location 3 days later we unloaded the trailer and the top of the dresser is delaminating the manager at that location Jamie Bouchard was very helpful the day I brought the leaking one back and was great today when I returned it very understanding she reimbursed me for the charges because of the way I was treated I will continue to use uhaul and recommend them

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Omar H. 
Rating:
1.0

I used the contactless app and went up to side counter to retrieve the key. The cashier had no idea what I was doing, no intention of addressing me and didn't speak one word to me except "what" then throw the key at me after I really tried to get her attention. What should have been an easy interaction was incredibly rude and upsetting.

Anna M. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
4.0

The check in app required when dropping off after hours is a horrendous experience.

Jess D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I thought the drop box for the keys was hard to find maybe make it easier for the customer too find it

Shondelle M. 
Rating:
5.0

Customer did not leave a comment.

Grace W. 
Rating:
5.0

I waited 12 minutes on the phone to reschedule my rental time. I waited another 15 minutes in line to get my rental and even more time when I dropped it off.

Beth P. 
Rating:
5.0

Great service. The tall Woman working was awesome.

Robert T. 
Rating:
4.0

Attitude of in house csr was rough and not very courteous. Not friendly at all

Bruce B. 
Rating:
3.0

Customer did not leave a comment.

Raghav P. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

Great experience

David B. 
Rating:
5.0

Customer did not leave a comment.

JANETMARY B. 
Rating:
5.0

Customer did not leave a comment.

Megan H.  |  First Impressions 
Rating:
5.0

It was clean but not well aligned.

Dwain B. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
4.0

I had reserved the truck for 4 hours but received a number of texts to return in 3hrs 15 min - not sure why

WALLACEBERNARD D. 
Rating:
1.0

First, the guy helping me had zero personality and very unfriendly. I sus all the online check un but had to redo it all again at the store so i am unsure why they even do a online check in. The truck and teailer were not ready to go, i had to go get thevtruck out of the lot of other trucks and drive it over to where the trailers were. No idea what trailer i was to take and the guy that was to help me never came out so another female employee helped me in the rain. Im not sure why i couldn't pick up the truck at the location i asked for. No excuse for that. I'm not even sure why im doing this survey, won't change anything and i already paid so, i don't see a discount coming ir any kind of compensation.

William H. 
Rating:
4.0

I can't believe that the company is manipulating another $20 from customers. Is I don't use online to let who? Know that I dropped the truck off at night. Its a rip-off bc the intake won't know it's there till they come in in the morning anyway. Plus the process is the same for you either way. It just makes me rent less from you.

SHARONL S. 
Rating:
5.0

Customer did not leave a comment.

Karla M. 
Rating:
4.0

Nothing great service and people.

Ulik L. 
Rating:
1.0

First truck had roaches. I need to be compensated !

Jayquon B. 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dan L. 
Rating:
4.0

I had a good experience with this location/team every time I've rented a vehicle with them. The staff is friendly, clear with instructions/information, and ready to help if needed. Could staff more people first thing in the morning (seems everyone likes an early start when moving) BUT I completely understand if that's difficult. No one wants to be up then. I certainly don't if I have a choice.

AARON F. 
Rating:
5.0

The staff were incredibly helpful and polite. They were all great and made the experience quite easy.

Melissa S. 
Rating:
5.0

No Complaints, keep up the good work!

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

MICHAELH K. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

Long line at 5:15pm . Waited 30 minutes in line after doing pre check in the night before . Line was too long and only 2 employees to service customers.

Paul B. 
Rating:
5.0

Great job 👍 thanks To the person that help me 😊

David Y. 
Rating:
4.0

A little more help at the front desk 😃

Rose E. 
Rating:
1.0

One of the staff said to me he didn't know how to reserve a room for me, and he use half of the time play his cell phone, and he gave me the wrong price. I paid extra 100 dollars and then I realized I over paid. Now I have to wait for the refund. Another staff, she cursed in front of me. She said: “I fucking hate this.” Her interrupted me when I was talking, and she picks up personal phone call when she try to help the guy reserve my room. I waited one hour for this and they make everybody in the room extremely uncomfortable. Terrible terrible experience

Xuhong F. 
Rating:
5.0

Customer did not leave a comment.

TERENCE K.  |  Online Move In 
Rating:
2.0

The girl taking my order was rude and trying to bring back truck tour app sucks had a hard time to do

Kandi S. 
Rating:
4.0

Customer did not leave a comment.

Stacy D. 
Rating:
3.0

tire hold down needed to be replaced--found during safety check. Should have been noted upon return from previous rental.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

I was not provided with moving blankets nor a dolly even though I requested them over the phone and paid for them. I was walked outside of the store, pointed in the direction of 10+ uhaul trucks and told 'your truck is over there'. I had navigate the vehicle yard to match the key ID to the van ID which added time to a busy day.

ALEXANDERROLAND Y. 
Rating:
4.0

Add 1 -2 additional employees to speed up the rental process. Wait was a little longer than it should be. Young lady that checked me in also came out to check the trailer. There was a bad electrical connector. She replaced it quickly and we went on our way.

Walter F. 
Rating:
5.0

Customer did not leave a comment.

Ken W.  |  First Impressions 
Rating:
5.0

A seat up front if you must wait for pickup.

althea C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Great service.

Alyssa R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELR S. 
Rating:
5.0

Customer did not leave a comment.

Audrey P.  |  Online Move In 
Rating:
2.0

1. Only one person working at the counter, with many people lined up waiting to pick up their equipment. 2. Instructions said to adjust mirrors, which is obviously good safety protocol, but mirrors were not possible to adjust. It appears they are screwed in position. 3. Customer service is essentially useless. I tried calling multiple times about being unable to adjust the mirrors. I was on hold for lengthy periods and then transferred to other extensions and put on hold again and call was dropped. I tried using the chat, and was told I had to call customer service, which is exactly what I had been trying unsuccessfully to do. Result: Drove over 200 miles without being able to see much in the driver's side mirror. 4. The key did not work in the driver's side door. I had to climb in on the passenger side and crawl across the seat. 5. I did not receive a receipt by email after returning the vehicle.

Simha R. 
Rating:
3.0

Customer did not leave a comment.

Emma T. 
Rating:
4.0

Customer did not leave a comment.

RICHARDF C. 
Rating:
3.0

The wait time was more than I hoped for, but my rental was on a busy Saturday. Forget calling the location, they don't answer the phone. My starting fuel measurement was more than was in my truck. I was told that I had to make the change thru a link, however there was no way a picture could be uploaded. It had to be taken with a cell phone. My son had taken the pic and emailed to me so he could get moving. I was a bit confused with all the directions I was given when I picked it up. I went back into the store for help. The rep told me to bring it up when I returned the vehicle the following day. Again it was too busy. I didn't want to wait in line again so I just put the extra 3 gallons in the vehicle.

Sheila F. 
Rating:
5.0

Drop off process was quick and easy.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

ZERIAH T. 
Rating:
4.0

It was fun to get so much done! The people at store were helpful- thanks

Holly I. 
Rating:
4.0

Jamie has been great to work with so far.

Genevieve D.  |  Overall Experience 
Rating:
5.0

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Anwar A. 
Rating:
4.0

Customer did not leave a comment.

Meagan K. 
Rating:
5.0

Both pick up and drop off sites and personnel were fine. The problem was that there was a leak in the trailer. By the time we finished our move, eveything in the trailer was wet or damp. This just shouldn't happen in an enclosed trailer.

Kenneth H. 
Rating:
5.0

No recommendations

Darin D. 
Rating:
4.0

Customer did not leave a comment.

Alyssa R. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
5.0

Customer did not leave a comment.

KEVINSCOTT L. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY M. 
Rating:
4.0

Had to wait for inside paperwork everytime I've been there. The outside staff are polite and efficient.

RICHARDDEAN B. 
Rating:
5.0

Customer did not leave a comment.

Martha K. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
2.0

Customer did not leave a comment.

Hazhad J. 
Rating:
5.0

Customer did not leave a comment.

Nikeem B.  |  Overall Experience 
Rating:
5.0

I was told that my price was $96 and billed another $23 so I'm very Un happy with that communication could have been better from one employee and the manager at the location did not honor what the employee had done

Chiquita K. 
Rating:
5.0

👍👍👍👍👍👍👍

ANWARF A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Responsive to O. 
Rating:
5.0

Handled very smoothly

Christopher B. 
Rating:
1.0

Employees act like they can care less about being at work... I had no clue as to what was supposed to happen or where to findy u-haul. Then after returning the u-haul I was was supposed to get some money back because I used less miles than anticipated, but instead I get charged and extra $73 on top of the $143 I already paid. And no one can tell me why my money is being taken without my consent. Especially if I don't owe anything extra.

Craig B. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

SHARONL S. 
Rating:
5.0

Customer did not leave a comment.

CHARLESARTHUR H. 
Rating:
4.0

Customer did not leave a comment.

Chelsea T. 
Rating:
4.0

Just more people on hand for customers I waited for about 20 minutes for a truck I reserved. But the lady who took care a me did a very good job with dealing with the situation I thank her.

Eric M. 
Rating:
3.0

There was a long wait for every step of the process and the staff was not there at 7am. As a result there was a long line of people waiting to be helped.

Mohammad S. 
Rating:
2.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Hassan I. 
Rating:
5.0

Thanks Jamie!

JASON E.  |  Overall Experience 
Rating:
5.0

I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.

Tajuana C.  |  First Impressions 
Rating:
5.0

Receptionist was very kind and helpful

JANAE C.  |  First Impressions 
Rating:
5.0

Thanks

JASON E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Careem S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gisella S.  |  First Impressions 
Rating:
5.0

Storage has been a huge help. I’m moving across country alone with two kids and I wouldn’t have been able to do that without storage. Thanks!

Alexandra T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindiann P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ESTELLE MARIE G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tichelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo M.  |  Overall Experience 
Rating:
5.0

Thank you for being there. Yes Indeed I would recommend every one uses your service.

Carlton J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann G.  |  First Impressions 
Rating:
3.0

Better control of mice .. a lot of items ruined due to mice droppings

Courtney T.  |  Overall Experience 
Rating:
1.0

I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here

Lakeya S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd R.  |  Overall Experience 
Rating:
5.0

The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.

JERRY R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
2.0

While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were “not found” upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn’t have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to “check in” and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.

William L.  |  First Impressions 
Rating:
3.0

if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you

nicole t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michal C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shuotong Z.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maxine B.  |  Overall Experience 
Rating:
4.0

Great service girls in the front were always helpful only thing I didn’t like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks

daniel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana R.  |  Overall Experience 
Rating:
4.0

Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.

Sari C.  |  First Impressions 
Rating:
1.0

The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybody

andrea r.  |  Overall Experience 
Rating:
4.0

if I have to put my stuff into storage I will definitely use this ace again

philip f.  |  Overall Experience 
Rating:
5.0

Jennifer and et al came through again!!! Thank you ladies.

keith r.  |  Overall Experience 
Rating:
5.0

Service was above and beyond what had to be done. Very satisfied

MARILYN F.  |  First Impressions 
Rating:
5.0

Thank you to the staff.

Shakeyla J.  |  Overall Experience 
Rating:
4.0

All good at Uhaul Teal Ave

Tina L.  |  Overall Experience 
Rating:
5.0

Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.

keith r.  |  First Impressions 
Rating:
1.0

They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.

Marisa M.  |  Overall Experience 
Rating:
4.0

clean and secure for sure

justin o.  |  First Impressions 
Rating:
5.0

Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!

Karla G.  |  First Impressions 
Rating:
5.0

Thank you

Christopher A.  |  Overall Experience 
Rating:
1.0

Some one put a Lock on the storage I rent, and found mouth drop all over It's disgusting

Tiegist A.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.

Stacey D.  |  First Impressions 
Rating:
1.0

I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.

Ran L.  |  Overall Experience 
Rating:
5.0

Nice n clean n reps were very friendly

barbara g.  |  First Impressions 
Rating:
4.0

The process was very easy and the location was perfect

Wildalys R.  |  Overall Experience 
Rating:
4.0

All dealings went well, truck and unit rental. There was a long wait when truck was returned

Richard R.  |  Overall Experience 
Rating:
5.0

Great customer care!

charysse b.  |  First Impressions 
Rating:
5.0

Very nice people, good communication. John Borsa very helpful

cny a.  |  Overall Experience 
Rating:
5.0

Excellent

Leonard A.  |  Overall Experience 
Rating:
5.0

I love it there

elizabeth t.  |  First Impressions 
Rating:
5.0

Great facility! Highly recommend.

Brittany T.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. We had a great experience.

Howard S.  |  First Impressions 
Rating:
5.0

I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.

Kathy F.  |  Overall Experience 
Rating:
5.0

The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)

ryan s.  |  First Impressions 
Rating:
2.0

Staff was cool but the experience went sour quick. Wasn’t notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed

Noah G.  |  Overall Experience 
Rating:
5.0

they were very helpful

adam t.  |  First Impressions 
Rating:
5.0

Professional, helpful staff and Clean environment. Readily available carts...extra stars!!

Antoinette B.  |  First Impressions 
Rating:
5.0

Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.

Michael H.  |  Overall Experience 
Rating:
5.0

Your employees are very personable, helpful and friendly. Thank you.

kim c.  |  First Impressions 
Rating:
5.0

Great staff pricing was a bit high but overall great exxperiance nice facility

CHRISTOPHER B.  |  Overall Experience 
Rating:
1.0

Management is horrible and rude

danielle j.  |  Overall Experience 
Rating:
2.0

Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over

carey h.  |  Overall Experience 
Rating:
5.0

The employee John went above and beyond my expatiation.

Charles M.  |  Reservation 
Rating:
5.0

clean and secure, second to none

John D.  |  Reservation 
Rating:
5.0

We used a storage shed while working on garage. Delivery and pick up convenient.

Franklin H.  |  Overall Experience 
Rating:
4.0

Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good

Dawn D.  |  Overall Experience 
Rating:
5.0

great customer service.

JAMES O.  |  Overall Experience 
Rating:
5.0

a little slow but everything was done correctly.

lance t.  |  Overall Experience 
Rating:
2.0

There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state

Monica B.  |  Overall Experience 
Rating:
5.0

Thank you very much for your time and patience!

Eddy H.  |  Overall Experience 
Rating:
5.0

All went very well. The people on all levels were great. Thanks!

lyla m.  |  Overall Experience 
Rating:
2.0

I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn’t happy that my reservation was totally ignored and still spent about an hour checking in

Dawn D.  |  Reservation 
Rating:
5.0

Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Thanks!

christine f.  |  Overall Experience 
No reviews have been submitted for this location.

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    Self-Storage

    We have the most coverage in North America!

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    U-Box® Containers

    We ship across town or accross the world!

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    Moving Supplies

    We sell hundreds of products to make moving easier!

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    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

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    Propane

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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