Customer Reviews for U-Haul Moving & Storage of Willow Bend

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Willow Bend

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William D. on

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Brad P. on

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The vehicle was cleaner than previous and service was good

DAVID B. on

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We always have the best service here! Always quick in/out process and never any problems with the vehicles!

Douglas K. on

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LATRIVIA R. on

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Jeffery M. on

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Great staff and well trained. Gold stars for the manager and staff.

DHANANJAIKUMAR F. on

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Deron B. on

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Terry B. on

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When we parked the truck we were greeted almost immediately and in minutes we were done and on our way.

Kelly B. on

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Great van and great customer service when picking up and dropping off. It was super easy!

Kimberly N. on

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Last year I was overcharged for gas, this year charged an extra day when I turned it in the day before. No one takes tesponsibility for fixing problems. You just have to leave messages and hope they call you back. Last year they did not. There is another uhaul about 2 miles from this one...

DAPHNE C. on

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Gregory L. on

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Very personable and friendly staff members.

David G. on

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It would be a good addition to your training to have your employees to be a bit more cheerful when interacting with customers. It’s already a bit stressful to some people to have to need a truck or trailer to move.

James H. on

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Jave enough people to check in equipment. Stood around 4 people deep. Before someone decided to help.

jinsheng j. on

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JOSEPH P. on

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J. R. W. on

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Nothing. Counter staff and outside personnel were very friendly and helpful.

LISA R. on

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onni a. on

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Roberto G. on

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Easy check in and everything went as planned. Recommend!

RANDY M. on

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Little quicker on the return chec in

Anzen Y. on

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Clarify the one way vs round trip drop off option, and make it easy for a customer to select the round trip option when registering online. I was unable to select the same drop off location as the pick up location, and was subsequently charged a higher rate because of it. The manager Vernon rectified the issue. He was professional and helpful. I will use this location again, because of the way he handled my issue. Thanks.

PATRICK S. on

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Little slow to check in equipment. Not a big deal. They were great!!

Shadan b. on

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The GM Vernon was extremely knowledgeable and helpful, he has all my business from now on! Thank you!

James B. on

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Gabriel M. on

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James T. on

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Randy H. on

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The staff at this location are very efficient and pleasant.

LUCY C. on

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Eduard was very friendly and helpful

Joanna N. on

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Michael P. on

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Clean but windows outside and especially inside were dirty. Otherwise great U-Haul experience. Thank you.

angela s. on

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Jasmine L. on

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Kelly P. on

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The lighting hookup on our hitch installation failed after only one use and had to be replaced. It cost us an hour and we had to pay the movers that extra hour

Juan M. on

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Just that it would be nice if by the time of checking out the unit customers are explained the afterhours return process.

FRANCISCO G. on

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HOPE A. on

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quick and efficient return of my rental - great job!

Henery S. on

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Fast check out very nice people??

GARY F. on

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Kathy K. on

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FELECIA M. on

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Awesome Experience!

JULIETTE M. on

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Had asked for a furniture dollie, but was not on truck, guess I should have checked first.

Alfredo C. on

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Make sure the the inside of enclosed trailers are inspected before hook up. I got an unexpected surprise when I got to my destination and opened it up for the first time.

Janet S. on

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The entire process took less than 5 minutes. After 20 hours on the road it was greatly appreciated. Great staff.

James K. on

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Stephen M. on

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DAVID K. on

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if anything, maybe stay open a little later on Sunday...but not issue, merely a possible benefit to customers. Thanks

george b. on

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JULIETTE M. on

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EXCELLENT CUSTOMER SERVICE, IMMACULATE STORE AND VEHICLE. GREAT JOB!

James K. on

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The truck was not powerful enough to pull a vehicle

Gregory C. on

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Marguerite W. on

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JEFF W. on

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DAVID L. on

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Awesome staff. Very friendly and professional.

Ron M. on

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Barbara S. on

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All the U-Haul employees we met either by phone or in person were extremely courteous, helpful, and friendly. We have absolutely no complaints about our U-Haul experience. When Ann called to see if they could substitute a 15' truck for the ordered 10' at the same price, we gladly accepted. What a nice way to do business for us on the stressful moving day!

John C. on

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Friendly staff, efficient and knowledgeable. I’ll go back there and recommend them. Great people. Great service. Great equipment.

Timothy H. on

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JANIE E. on

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Very efficient and professional

Donald T. on

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Speedy fast both picking up and dropping off. Very friendly.

Benirda P. on

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JAMES M. on

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Everything was good

andrew b. on

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Nothing. They went above and beyond to help me

William G. on

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DORINDA T. on

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Very nice, manager Vernon was great no waiting

Diana L. on

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Receptionist or manager did not greet me and I waited in line for 10- 20 minutes and found out I could have been helped right away because I made reservation online. If someone would have ask me the reason for my visit I could have saved that 20 minutes. Greet, smile and ask for assistant, basic was not done.

Clarence E. on

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RONALD D. on

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Our church was involved in a bus accident. We needed a uhaul on 5 min notice before you closed. Vernon stayed open and quickly got me checked out. He then graciously absorbed some of our costs. Very nice and Uhaul is getting lots of good buzz because of it.

Riley W. on

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Pamela W. on

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Very helpful and professional

Maria S. on

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Jaime G. on

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Don’t change anything or anyone. Everyone I interacted with was great.

se s. on

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alan p. on

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How to improve? Just keep maintaining what you do now for clean and well operating vehicles. Great staff and personalities, very customer service oriented. They know their jobs and responsibilities. Overall, great experience. Rented a van for local and single day use. Thank you!

MICHAEL B. on

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Quick and efficient, as always.

SERKAN A. on

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Keith P. on

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One Tail light and 2 running lights were not working, other than that the 5' x 8' Cargo trailer was great! I prefer to drive trailers with all the lights working for better safety. Next time I will check them myself before leaving the rental location... if not working, I will insist that they fix the lights before I leave. Thank You

DOMINIC L. on

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Everything went super smoothly. No complaints!

Neal C. on

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Keep doing what you're doing at this location. The most professional friendly and accommodating group of people I've ever experienced.

James H. on

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John M. on

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raul m. on

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Elmer B. B. on

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Keitcha J. on

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Francisco C on

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Vernon was professional and really nice. He even called to let me know I left a photo album in the truck. And Edward too. He processed the truck so fast and friendly! I had a receipt within 5 minutes.

Vann V. on

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KONSTANTIN M. on

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Please consider upgrading your variety of dollies. I think it’s unfair that you have a very useful one for sale except a customer cannot rent it. The easiest move I’ve ever experienced involved a flat dolly that can be stacked up

JOSH L. on

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Edward B. on

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We have rented there numerous times and the people and service and vehicles are great.

Bert A. on

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Nothing, you're doing great!

Chris W. on

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staff was professional and very helpful.

David H. on

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Larry C. on

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Hershel H. on

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They guys weee great!

Christopher M. on

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Immediately welcomed with a hello and how can I help you from multiple people. Just a good energy and friendliness to everyone I met. Greet job and thank you.

Jeff K. on

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First was the gas experience. The gas gauge was different than they said at the counter. I drove 57 miles and put 8 gallons in before returning on a smaller UHaul truck. They charged me an extra $10 for not enough gas. There is no way the truck gets 7 miles to the gallon based on what I hauled in it. Secondly I returned $25 of unused boxes and asked for credit. After 20 minutes the agent couldn't figure out how to credit the contact. So I have to return on Monday to talk to the manager to get the credit resolved.

max l. on

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lovelesh s. on

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A little cooperation with the customer can win more business.

Nina G. on

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Gary L. on

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Brandace L. on

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James S. on

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The vehicle had a bad “barn yard” smell. Literally as if someone had used the van to haul animals.

Kim F. on

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The location I wouldn't recommend is the one off of the service road @ Dallas Parkway in Plano. I had rented 2 trucks with excellent service and then tried to rent a cargo van to haul my plants to my new home and was denied service because I had a paper driver license. After already returning a 26' and a 15' truck with no problem...??? Horrible service from this all black staff...I felt discriminated against and will file a complaint with HUD regarding this matter!

LATANYA M. on

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Floyd R. on

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Michael S. on

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Excellent service and very efficient return process. Very delighted by my experience!

RICHARD F. on

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My only complaint was in having to go 10+ miles further each way to pick up & drop off the truck than to the facility closer to me where I wanted to do that. Why should I have to pay for an extra 20+ miles rather than U-Haul moving the truck to where I needed it or at least not charging me for those 20+ miles. To his credit, the employee who helped me didn't charge me for the appliance dolly I reserved to try & make up some of the difference, which I appreciated.

Joe K. on

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Kyle T. on

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Quick and Outstanding service

Joe M. on

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camara s. on

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Everything was great and the staff was very friendly.

Leslie A. on

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Friendly staff!

Joseph R. on

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Mark F. on

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Michael B. on

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Trisha F. on

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Robert B. on

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Good people skills. Asked me to come back again.

Saied K. on

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richard m. on

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Good experience

wyman b. on

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They were very quick to process me through with a truck and dolly as requested.

shannon s. on

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Mandell b. on

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To start, I was not greeted until 5 minutes of me walking into the retail area. The cashier didn’t listen to basically anything thing I mentioned such as return time and etc. Lastly, I was sure note on the initial receipt of checkout that starting mileage was wrong and the representive Cindy herself initialed next to it...... however, I was still charged for the incorrect starting mileage. This was by far the worst experience ever with a moving truck. It’s made worst because moving it not a pleasurable moment for everyone. Sincerely, A very unsatisfed customer.

Megan M. on

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The women who helped me was a rock star! She was helping multiple customers at the same time because she was understaffed & got everything right. She was very helpful!

arnold m. on

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I really can't think of anything else. U haul was that go.

REAGEN R. on

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Tire pressure was low in the truck when I got it.

Kim W. on

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Easy in and easy out

JONATHAN M. on

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Everything was great

DENNIS V. on

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angela g. on

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cenor g. on

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cenor g. on

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joe j. on

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Michael M. on

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RONDELL M. on

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The location moved slow, charged me for fuel when I returned the vehicle at the fuel level I received it on, and the location does NOT answer the phone. I tried to call MULTIPLE times to get this issue resolved and when I finally did speak to someone, they answered and placed me on hold immediately and never came back to the phone.

CAREY Z. on

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TRIMANA B. on

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TIMOTHY R. on

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Jeffrey C. on

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Quick, efficient, and professional - overall, a great experience!

Christie O. on

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Jennifer P. on

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SHAUN H. on

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Casey W. on

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MICHAEL M. on

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PATTY M. on

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Gwen H. on

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lara g. on

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Truck was on empty when we arrived. Had to fuel immediately.

Sang I. on

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BRIANNA P. on

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Jeff K. on

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ANGELA W. on

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Nothing, Kenneth and K D were very helpful. Thank you very much

Brian J. on

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Detrina W. on

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VINDA A. on

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Miller I. on

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Long wait times.

Angus M. on

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I reserved an appliance dolly on-line. My only issue is that it took a long time to pick it up. I probably waited at least 15 minutes. It was a very busy Labor Day weekend. Turn-in was easy.

Joseph G. on

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jose k. on

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David A. on

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Jason S. on

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Jayne B. on

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MICHAEL M. on

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Kevin B. on

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Eugenia R. on

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I was a great experience.

VICTORIA M. on

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Manuel at the Plano location was awesome!

Dana L. on

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Veronica E. on

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NIKIA T. on

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GEORGE A. on

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Highway construction, not helping any. When you look up your company.(nearest you) it gives location on Coit and Plano Rd, when you're actually closer to us. In any case a good experience as always. This the 3rd time I use you. Reliable is the word, that comes to mind. Hope you all filled up today. Gas shortage!!!

Anne D. on

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Mohamad R. on

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HOON L. on

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John H. on

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Tavarus T. on

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vivian u. on

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Great service! I would highly recommend this location to anyone needing to rent vehicles.

adrian m. on

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The whole process of reserving, picking up, and returning a moving truck was quick, easy, and convenient. The woman who made my reservation was super nice and efficient. Also, the people in the store were helpful and friendly. Thank you for helping to take some of the stress out of moving!

Julie S. on

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Their computer system wasn't working and they asked me to read aloud my credit card and drivers license info multiple times. I had already filled out that information online. It felt uncomfortable reading that information aloud where other customers could easily hear. I understand that the system can go down, but having to read it aloud multiple times is a privacy concern.

ANTONIO R. on

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Patricia M. on

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janak m. on

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Keith T. on

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Dana B. on

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We were very happy with the service we received. It was a Saturday morning and the internet was down but they still checked us out quickly and efficiently! Very friendly staff! Great place! Highly recommend!!!

Kenya G. on

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Everything was smooth and easy

Rhonda S. on

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First time use of Self pick up rental didn't work for me..... location site internet was down and I waited inside for 25 minutes to get online reservation rental.

Una M. on

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KEITH S. on

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robert p. on

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Devin B. on

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When you say you are going to check the equipment in, check it in. Thank goodness I had a feeling and double checked a couple days after I dropped a trailer, a dolly, and a half dozen equipment pads off because not a single one of them had been checked in by the staff. I realize I came in a little before closing, and I could understand if they had been checked in the next day at the start of business. But two days later they still had not and there was zero indication that they ever would be checked in without my intervention is unacceptable. You don't leave unchecked in equipment on your lot. The lady who remedied the situation was helpful though and from her reaction the fact they had not been checked in by her coworkers frustrated her as well. The storage facility is great though, and unloading and move in was a breeze. As a minor aside, the water fountains inside the storage area do not work. Not a huge deal but I was happy to see them in the 110 degree heat and then quickly sad again when I found out they didn't work.

Vanessa G. on

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What a 180 from my pick up location! Huge facility, clean, inviting, easy to find/get to, and lots of very friendly staff. My drop-off was quick and easy. Thank you!

Chris Z. on

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Took great care of me. Will always use this location from now on. Thanks y'all!

Cynthia D. on

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Good service but the equipment are not in good condition

dave a. on

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vehicle would not start. i tried everything,

SHANELLE G. on

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Great people

Robert Y. on

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Other than having to wait in line for a little while, no issues. Everything was great overall.

william h. on

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VINAY K. on

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David W. on

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It was a flawless rental experience. The equipment and personnel at this location were both outstanding. Thank you!

ro z. on

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Stephen H. on

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Everything was smooth and fast.

Marilyn T. on

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I do appreciate the assistant manager's help. He was very kind and understanding. The other guy,not so much. He spoke to me as if I was a child and a liar. He wore reflective shades while speaking to me. Very unprofessional. If they are worn for medical reasons,my apologies. But he was still unpleasant to speak with.

Rosalind Katrina W. on

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Jarrod N. on

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Great experience all around!

Thomas D. on

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Nothing that I can think of. The experience with the process and employees was excellent.

JEFFREY R. on

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Jeff M. on

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Very easy experience!

kevin j. on

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Great service thanks!

margaret r. on

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Gayatri V. on

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Miguel Romero (General Manager) helped me and waived my payment fees due to the cancellation showing online and due to the inconveniences. However, these charges showed up a few days later on my card.

michael p. on

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Like new truck. I returned it an hour after closing and the guy who rented me the van was just leaving. He stoped to help with the return. Very friendly, very clean, will definately use them next time I am in need.

vithanh N. on

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EVARESTUS E. on

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Too many hidden charges

ROBERT S. on

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iman r. on

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GARY F. on

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I've rented the same size trailer probably 10 to 15 times. The trailer I rented was one of the best maintained. It was very smooth to pull. I wish all your equipment was a well maintained as this trailer.

william h. on

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I arrived to return my equipment and realized I came 30 minutes before the location opened for business. Instead of making me come back, an associate still greeted me and processed my return. As always, extraordinary customer service. I highly recommend this location to anyone and everyone.

fuad K. on

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I got charged in a manner that has left me unsatisfied. Even though my original intention was 6 hours, I specifically asked how long I can keep the truck since in was worried about rain. I was told I could keep it 24 hours. Then next day I still returned it before 24 hours but was charged 2 days. This was very unsatisfying.. and the guy at the checkout made me feel as if i am asking too much when I asked explanation. Lastly if I don't get a response or clarification... i would assume uhaul has so much business that they don't care about a few unsatisfied customers

Danny P. on

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ARAMINTA LIDIA S. on

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Anthony C. on

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nothing

paul f. on

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There was little to no value in your services.. 1.00 mile is ridiculous for your beaten down product. would not use you again, will rent a truck for Hertz or National

Michael R. on

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CAROLINE S. on

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Robert B. on

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vicki g. on

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Phillip S. on

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Professional and helpful! Everyone had a great attitude!

ROBIN S. on

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Overcharged me for gas & had to come back to uhaul to get corrected. Manager did the right thing & credited excess gas charge

Jerry A. on

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CHRIS A. on

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Train your personnel on using computer system properly to reduce waiting times when returning a rental. I was delayed 20 mns & several others behind me as well.

Daniela S. on

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It was difficult to know where to go for the key drop off and the lock box pickup if vehicles are parked in front of them it is hard to see

owen c. on

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Ashley C. on

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JAMES F. on

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The staff and the equipment were both great and equal to the task at hand, Thank you very much for making this part of the move to storage friendly and easy.

Charles E. on

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MASON K. on

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Stephanie S. on

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Kimberly G. on

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william h. on

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Outstanding customer service- every time.

Amy W. on

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ANDREW F. on

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LUKE B. on

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Not a thing! Everything was great with this location.

Pat C. on

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sharon b. on

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The service is awesome!!

Emily S. on

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The staff were quick and efficient.

Derik A. on

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Robert M. on

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Vehicle was in disrepair and I was erroneously charged the fuel surcharge.

Cole S. on

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Trailer that I reserved a month ago was not available. Staff told me tough luck.

KELTON B. on

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CHARLES D. on

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Juan R. on

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Larry D. on

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I used a motorcycle trailer to haul a smoker because I needed a low trailer with a ramp. The lady when I made the reservation couldn't understand and wasn't sure if she could rent the trailer because I wasn't hauling a motorcycle. The supervisor stepped in and worked it all out.

Gary h. on

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very unfriendly, weren't helpful except one lady who was the only one who seemed to know what was going on. Trailer we rented was very dirty on the inside.

Jeffrey M. on

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mary s. on

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JUAN M. on

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Great service and good price??

Edward C. on

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Great service! The process was quick and simple. Thanks.

Hady R. on

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Bret M. on

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Nicholas C. on

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Staff was friendly at the side. I did receive a truck with a broken power steering line. The truck was also having problems with the transmission from 1st to 2nd and 2nd to 3rd gears. I felt unsafe in it and I could have been injured or killed if the power steering gave out. I will be calling the 800 number to give further details.

Carl H. on

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Awesome customer service.

Bill H. on

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Fantastic location. Excellent customer service.

Alonzo G. on

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fiona h. on

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From beginning to end it was smooth experience. Staff was extremely helpful and knowledgeable. And they were very flexible and accommodating.

Joe W. on

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More information about drop off location. The rep said if I find a closer uhaul to return the equipment I can call but he never told me there will be a fee for changing location. Wasn't happy with that. And I didn't have enough option to select for drop off.

Gerry D. on

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Jessica R. on

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It was way over priced. I was charged $113 and I literally moved my stuff from a 75093 zip code to 75093 zip code. Yup the same zip code and it still cost me $113. The truck alone was advertised for $19.99. How did I get to $113?

Patricia C. on

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TIMOTHY R. on

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Dennis S. on

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Craig B. on

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The manager and staff were very professional, prompt, and courteous. We greatly appreciated all of their time and efforts. Thank you to everyone who helped us.

betty b. on

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Kim R on

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Miguel Romero was professional and very helpful, thank you!

Araceli J. on

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Efficient staff please don't change that!

allan b. on

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Sam M. on

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Eric R. on

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Mr Hood goes way beyond. Great service!

william h. on

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This uhaul franchise is the epitomy of excellent customer service. The staff at this uhaul ensured I will be a customer for life if possible. Unbelievable customer service - outstanding.

Derik A. on

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Wouldn't mild unlimited mileage. Lol. Or rent by the hr. I only needed it for 3 hrs. but I could have used it for 24hrs. for the same price.

Jeff S. on

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Brian G. on

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Essence Summerlin was the person who helped us check in at 7:30am. She was absolutely wonderful!! We were tired and stressed and she was fantastic.

issac r. on

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Nothing

Pamela B. on

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Hector C. on

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Super clean and service was excellent from Miranda. Mr Vernon is on top and his facility is one of the best i have ever experience in my 8 moves in 5 years using a Uhaul equipment. 5* for this staff...

STEVE S. on

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Van S. on

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Install an outdoor air-conditioner under the canopy.

EARL B. on

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So I picked up the trailer, had an issue with the lights. Returned and it was fixed promptly but I had to return costing me time and money. I was told I could drop anywhere , and when I went to drop the trailer at my local uhaul. They wouldn't take it because it was full, the corporate of uhaul made a change to my required destination with out calling or telling me. Or so I was told by the uhaul rep. I had to hook up to the trailer and take it across the city to drop it off. Again costing me time and money, I'm a frequent flyer here at uhaul. Get it together UHAUL. Sincerely, A seriously disappointed longtime customer

Dean J. on

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Jamie S. on

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We did not purchase a dolly not on this visit but on my ;last visit and we were charged for it. The green tag was in the floor of the box unit when we opened the door, which we explained when we rented that we had our own dolly.

neal o. on

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great service

Carlos M. on

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Nothing. Keep doing what you're doing. Very friendly staff. Kuddos to Manager Miguel.

Uchenna A on

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Everything is going well except.....there was a pungent odor coming from one of the storage units. Need to do a better job exterminating rodents and disposing them as soon as possible.

Debbie O. on

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KEITH C. on

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Yes, absolutely!

Vernon M. on

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Kristy A. on

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Gordon Q. on

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Tom T. on

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Carol M. on

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When I checked out, the odometer reading on my paperwork was 116725.9. The actual odometer reading was 116788. I asked the employee who gave me the keys to verify this, then we went inside, and I told the cashier. He told me that he fixed this and gave me a credit for my inconvenience. I didn't double check again because I assumed that of course he had fixed it. Turns out, I was wrong about that. I ended up being way overcharged for all that extra mileage which I hadn't even used. How can they not fix the mileage when customers point out that it is wrong? When I called to ask about it the first time, they told me the extra charge (a second charge) was just because of the hold and would fall off. When it didn't fall off, I called again, and this time the person I spoke to said she would submit an escalation and I would hear from someone within 72 hours. I never heard from anyone. This isn't the first time my odometer reading was incorrect at u-haul, but who would have thought that they wouldn't correct it when I pointed it out? My advice is to go somewhere else.

Ingrid M. on

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Both Vernon Sutherland and Miguel Romero and their employees exemplified superb customer service with a professional personal aspect. There were a few U-Hauls that were closer but, because of the quality of service and rental options the location of 1501 Dallas Parkway, Plano, TX 78093 was and will be the preferred choice of resource for moving needs.

Kedrica T. on

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SERGIO M. on

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EDWARD B. on

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CHRIS S. on

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Ellia R. on

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Excellent customer service

mark n. on

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Ron a. on

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Timothy B. on

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IZYDOR Z. on

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Matthew B. on

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Jamie L. on

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Gloria B. on

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LaBertha E. on

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Later office hours

Cynthia M. on

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John C. on

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David G. on

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First of all the owner waited on me and you could tell he would rather not be there. Maybe he was just in a bad mood. Secondly, my return was due the next day and I was 10 minutes late and was charged another day.

chris w. on

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I had an issue with a flat tire but the location did the right thing and took care of the customer

Gary H. on

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Lar S. on

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Everyone's always friendly and gets us in and out quickly!

Don W. on

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paul c. on

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People are helpful and great..

Stephen F. on

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The first truck I was given overheated while idling in the parking lot in front of the location - had I not noticed this issue, I'm certain i would have ended up breaking down and on the hook for damages

TANISHA M. on

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DIANE D. on

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Karen W. on

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MARION S. on

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James H. on

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Got there, power was out Did not slow Vernon down The team was great ?? When we returned truck was taken care of fast Great exsperince Thanks Jim Hoyt

AHMAD M. on

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Friendly folks

DUSTIN K. on

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Staff is really nice. Felt bad for them though...too few of them.

Paul C. on

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They checked the turning and emergency lights on the trailer but forgot to check the running lights. When night fell I was driving with emergency flashers going all the time so I could be seen. Not acceptable.

Lauren P. on

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Bobbie C. on

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donna w. on

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Miguel was so nice and professional. We were late and they got us in and out quick and with a smile. We will recommend this location and Miguel especially. He was above and beyond.

Azor P on

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The wait time to be served by a person there was way too long. There was a line with 5 people in front of us and 5 people in back of us at 3pm on Sunday afternoon

Gloria C. on

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The service was great it was quick and efficient and courteous. I've been to many Uhaul stores through the years and I have never seen UHaul truck so clean and in such good condition the drive was great I just have absolutely no complaints it was very good I would recommend you and will definitely use you again when I need a truck in the future.????

TODD G. on

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Great job!

Joel I. on

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PHILLIP M. on

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Great customer service even though the place was very busy the staff made sure each person was greeted and went out of their way to help each individual. I love coming to this location.

ken B. on

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Paul M. on

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When we came to return the equipment - we were the only ones in the line and waited by the sign as it says - someone else drove in behind us and the guy came right out and checked them in and then walked into the building. I had to go to the building to ask if someone was going to check us in - that we were waiting- and he said "oh - ok". Not great service.

Kevin N. on

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Some things on the truck did not work well. The cost per mile is too high.

Teresa Q. on

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Everyone was very nice and helpful. I hardly had any wait at all when I returned the trailer I rented.

Christa M. on

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nazary A. on

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Derik A. on

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Unlimited miles. Just kidding.

JOE K. on

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Blanca C. on

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Crystal W. on

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tim w. on

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Great in assisting with proper equipment.

JOHN K. on

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address was confusing so I made reservation at the wrong one - the guy at the counter (Dante Green) really helped me out and was very good. The other store called when I was at store picking up truck, and they were very nice to cancel my order there. All good - staff very helpful.

sun s. on

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Dawn W. on

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Keep up the good work and great customer service.

Joe K. on

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MASOUD H. on

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I love the service that's why I been giving you my business

TODD V. on

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Donna M. on

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The express check in made the whole process fast and easy. The employees were very helpful and friendly too. Everything went as smoothly as could be expected.

Ken S. on

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I have rented several times from this location and the customer service is always excellent.

shawn b. on

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I moved 7 pieces of furniture in one of your trailers, no boxes, no plants (no dirt involved), no parts, nothing else. But you charged me a $15 cleaning feel. Therefore I will never use U-Haul again and I will not recommend your location to anyone, and I will actually tell them specifically how you guys are thieves. Hope the $15 was worth it!

GERALD B. on

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Agent in charge was extremely helpful , above and beyond the call or expectation. She represents the companies best customer relations.

KEVIN G. on

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DON A. on

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The staff was amazingly helpful and pleasant. The whole process was deficient and exactly what I would expect from a superb supplier.

LEONARD R. on

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RONNY S. on

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MORRIE M. on

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Dean A. on

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Guys we're very prompt to take care of my trailer return. A quick process was handled by 2 friendly guys.

JOhn S. on

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Khadijah G. on

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Donald C. on

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Barbara C. on

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Dawn T. on

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Extremely easy return and exceptionally friendly young man checked me in.

Katherine J. on

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charlie a. on

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remove the bag of pads that is hanging from the top rail inside the truck. its in the way of while loading the truck.

CAROL M. on

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Emily E. on

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Bryce S. on

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JEREMY B. on

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Bijan F. on

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Mikole M. on

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Vernon really helped me out and his daughter Essence is quite precious. Both were very professional and accommodating. Made my first Uhaul rental a very pleasant experience.

Pamela S. on

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Christopher W. on

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Robert M. on

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John Smith was very helpful.

DANIELLE B. on

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My reservation was supposed to be at 4, but I needed the truck sooner and came in around 1:45. Amber was assisting a couple when I walked in and I overheard her saying "she's off at 2". By that time I got to the counter it was a few minutes till 2. Amber was amazing!!! Normally when your a customer dealing with someone that is soon to be off...you can tell. Not with her. She was extremely kind, patient and kept a smile during the entire transaction. I even apologized to her for coming in so early and she was about to get off. But not once did I ever feel rushed. The customer service Amber provided me was by far one of the best!! Keep it up Amber!! I will definitely come back to this locat

Keith C. on

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I like this location. Always have had a good experience. Please note: it does not come up correctly on your web portal. I had to dig to make my on line reservation at this location and not the other suggested locations in Plano, Texas.

Leslie A. on

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Carey Y. on

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I cannot think of anything at this time - check in assistance was awesome, equipment hookup and return was awesome as well. THANKS!!!

Paul B. on

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Jenny C. on

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Sunday morning was busy, maybe open earlier and have at least one more staff on hand

ERIC F. on

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The truck was in fantastic condition.

JOHN K. on

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I was quoted the wrong milage cost. They said 79 cents per mile but when returnedi it they charged 99 cents.

Leah M. on

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Mayam A. on

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MICHAEL C. on

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Offer a frequent renters program or discount

MIchael T. on

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George P. on

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Not enough staff at terminals to process customers.

Davis K. on

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Roger S. on

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I lost the key to the van. I was told to call roadside assistance. I did that and after being on hold for 15 minutes I was hung up on. This happened four times. How can you have road side assistance never answer the phone and then hang up on people when the only reason to be calling it is the customer is in trouble! The store personnel finally got me a key. They were extremely helpful and caring. Corporate roadside assistance is horrible.

Mitchell M. on

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andres a. on

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Excellent service at pick up location!

Jeff S. on

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jeremy s. on

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Big black dude at front desk wasn't that nice older white lady was. Young black guy who hooked it up needs a raise. He was awesome and very helpful.

Joseph C. on

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The manager was hands on. Helped fix my tow electronics. Thanks.

Leslie A. on

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Bijan F. on

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Everyone is great at this location, their willingness to help is what I appreciated the most, they don't point to where an item of need is located, they walk their with you.

Jack C. on

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Michele H. on

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Make sure the windshield is clean from bugs

Saqib N. on

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Uhaul barricaded my car in between trucks. When I came to drop off my rental I could not leave the parking lot. I had to take an uber to work and an uber back to my car. Ridiculous.

Cathryn l. on

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Eric K. on

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Paul W. on

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Much too slow to pick-up trailer. I often rent trailers and use the early check in. Despite this, I still was stuck in long line in order to complete pick up process. A kiosk or some type of rapid check in like with rental cars (Hertz Gold, National Emerald Island, Avis Preferred) would be a huge improvement.

Randy H. on

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John and Richard were very helpful and they provided helpful guidance during the check in process and with my questions about the climate controlled storage space and trailer hitches. The resources at this facility are impressive

Caitlin T. on

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carolyn b. on

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David R. on

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TOM C. on

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Great experience!

Jonathan B. on

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Travis C. on

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Uhaul employees don't leave the building while it's raining. Had to disconnect the trailer myself...then had to do a self check-in.

Fania M. on

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McKenzie G. on

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JOSEPH L. on

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The people were very kind and helpful.

Evelyn Z. on

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Was close

Thai P. on

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Felicia T. on

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gwen p. on

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CRYSTAL G. on

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CASSANDRA AND DONTA WERE AWESOME! THEY WERE VERY HELPFUL AND THEY WERE VERY FUN TO TALK TO DURING THE PROCESS.

ARTHUR F. on

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Ronald D. on

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Redhakrishnan s. on

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Kim W. on

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The manager, Vernon?, was very friendly and helpful. Pleasant experience.

John W. on

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Fine job.

robert v. on

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Essence was new and struggling with the system but she was nice and courteous. The pregnant lady was extremely efficient and helpful.

DARRELL W. on

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Everything was just that smooth. From picking up the trailer to returning it. No complications at all.

Yong P. on

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Service was extremely slow. There was only one person at the counter for 4 people on line. I went there around 2:30 pm

Marie H. on

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Richard W. on

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Shawn P. on

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alicia t. on

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Christopher H. on

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Great staff

logan t. on

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Great communication and fast service.

deborah c. on

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PRICING WAY TO HIGH......they get you with ad that the truck is $29.00 or 19.99 then charge .99 per mile! Because this was the only place that had any trucks most of the mileage was getting to and returning to this location. What a rip off!!

Phyllis H on

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Awesome Facility. Both reps were very helpful and friendly. I was having a bad morning but they definitely lifted my spirits.Miguel and Miranda

James N. on

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Montia C. on

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Nothing. Everything was fantastic.

Patricia P. on

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Although I requested moving pad, I was not refunded when I did not use them. That would have been a nice touch.

Lee S. on

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Staff is great! Very helpful and friendly.

LaConda J. on

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ross r. on

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William T. on

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outstanding employee helpful and friendly

Richard W. on

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Howard F. on

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You guys always have the friendliest service, thank you :).

Eliot S. on

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Ann B. on

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We use this location often and the service and equipment is always perfect.

Valerie M. on

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The process room 30 mins even though I had checked in online. It was not explained to me how to know the amount of gas to put in until I returned the truck which was too late. So I had put too much gas .

Robert S. on

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Good experience. Fast out and return.

Thomas W. on

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Mark D. on

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Denise r. on

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JACOB P. on

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Nathan M. on

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MICHAEL P. on

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Service was extremely slow, and I had to hook the trailer up myself after waiting 15 minutes because nobody showed up

Jim M. on

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Philip G. on

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Looking forward to using a larger truck for up coming move

rose s. on

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The guy at the register was nice but when we went to get our trailer, the guy was rude! We could understand him, it sounded like he had a potato in his month and he was also aggressive. Returning the trailer was hard to do because we needed to go to another location. I'm very unsatisfied with the customer service and the way we were treated. And I would never go back to you guys!

PATRICK B. on

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Todd G. on

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Great job U-Haul Willow Bend...!!

John M. on

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Hazle B. on

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DERICK L. on

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Great place customer service is excellent I would recommend that location and those guys any day..

Ken S. on

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I've rented there twice in the last 2 weeks and many times over the last several years. Everyone there is great. It is well-run by friendly, helpful people who act like they want to be there.

TERRY G. on

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Everything regarding the rental went quite smoothly and the staff was all very friendly. Regarding the van, it was extremely dirty. I even mentioned to the staff during the walk around that I couldnt tell where scratches/dents were due to the dirty condition of the van. I cleaned the front window myself just to have clear vision at night. The front interior was clean and comfortable.

Janice A. on

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After hours pickup is great!

Mark B. on

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Debra T. on

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Nothing at all... the staff was awesome and everything was quick and easy! We are renting again next weekend. Thanks!

Quartnez W. on

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Mark M. on

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The gentlemen were great to drop off the truck. Great location and will use them again.

James G. on

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Only reason not to recommend is because very hard to exit with road construction. Staff and place is great

EDWARD B. on

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I use this location often and am never disappointed.

John D. on

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Ashantra R. on

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KATHY JO L. on

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Low Tire Pressure kept dinging all the time. I checked the tires, they looked fine to me.

Thomas H. on

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PERSONELL FRIENDLY AND EFFICIENT

Brady T. on

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Russell C. on

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Cheryl S on

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I visited your location twice before I made a final decision. The staff was friendly, professional and very welcoming. I would recommend your location.

Howard Y. on

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Kathy S. on

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Saied K. on

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shea a. on

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The second location where we picked up the truck at 1501 Dallas tollway was the best. They were so nice and responsive. Even though they are not the closest to me, that is where I would go from now on to rent a truck.

Ken S. on

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I've rented trucks and trailers there several times. They are the best. The process to get the equipment is a little slow but that seems to be your system and not the employees. Xavier, who hooked up my trailer and checked me back in was especially service oriented.

Sharif G. on

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NA

DENNIS S. on

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TIMOTHY R. on

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Jermey H. on

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Kortnie N. on

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Great service!

Alexander Y. on

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EARL D. on

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team is great

james s. on

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Have the sales assistant check out the vehicle with the customer. The paper work in Dallas showed just under 3/4 tank of gas. After we left the facility we noticed it was just over 1/2 tank. When we checked the vehicle in Denver the assistant checked 1/2 tank when it was just over 1/2 tank. It cost us extra. Instead of thinking all went well and cost $1250.00 (including gas) for the trip, we will remember getting charged extra at the end of the trip.

bryan c. on

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Very polite and helpful staff across the board. Thx!

ABBAS D. on

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Daphne W. on

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Laudelina L. on

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I rented a van and ask what the height was in the van and no one knew the hight of van, they had to measure it. They should all know the height of any moving vehicle.

DANIEL ALAN R. on

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The service attendant argued with me over my drop off location. He told me that I could only drop off at a different location then originally agreed upon with uhaul. Then when I called the one 800 number they told me I could only drop it off at the original location agreed-upon. I have used several times uhaul in the past and this was my worst experience

RICH D. on

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Truck pick up was fast and easy. Staff was great. Whole experience exceeded my expectations.

travell b. on

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Xavier Cooper was an excellent help to me. He deserves a raise.

Guy C. on

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Disclose rental tax so no sticker shock at return.

Teresa B. on

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Ruth D. on

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Eric Allen S. on

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Erasmo Castillo N. on

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Branden W. on

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The inside of the trailer I picked up was dirty and had broken reflectors yet I was charged a cleaning fee for some dirt that got on the fenders from normal driving

JENNIFER E. on

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Even though it was not my scheduled drop off location everyone worked quickly to help me get things taken care of. The two men I did business with were both very professional and very helpful. I was over stressed, and they made it easy for me to return my equipment, even at the wrong location.

JOHN W. on

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Quick in Quick out. The young man was nice and friendly.

Nels H. on

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Haley D. on

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MAX T. on

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VANESSA D. on

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So awesome with us and worked with every need we had. Thank you

Sujuan P. on

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Mel W. on

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Thank you for helping me.

Zac K. on

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I would like to give a shout out to your Customer Service Rep Xavier Cooper for his high level of Customer Service when we checked in to pick up our Uhaul truck. He greeted us with a smile and was very friendly throughout the check-in process. Xavier should be commended for his excellent Customer Service skills. Thank you, Zac Kramer

Adrienne T. on

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KURT T. on

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tristan h. on

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I overheard a cashier complaining about the corporate office. He said the register system changed and they never told him so he had to figure stuff out. It would be good for him not to complain about corporate in front of customers and also understand that figuring things out without instruction is one of many key to success. Whining is rookie.

kortnie n. on

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Customer did not leave a comment.

Phillip Sean M. on

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Mistake was made in taking reservation, but it was rectified today quickly and to our satisfaction.

jeanine i. on

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No problems easy in and out service. Would recommend.

Andrew H. on

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Nothing! Stay the way you are ! Each Employee we dealt with was very helpful & was on top of information - the only thing was the truck was half empty of gas not Full ? But when we noticed it soon after leaving we called the location and it was taken care of so we would not be responsible for the mistake !

Hon Man H. on